BCEE - Information Builders

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BCEE
Snapshot
About BCEE
Throughout its more than 150 years of
existence, the main concern of Banque
et Caisse d’Epargne de l’Etat (BCEE) has
always been to meet the demands of its
customers and the national economy.
Today, it is both THE Luxembourg bank
par excellence and also a full service bank,
recognized throughout the world for its
results and its dependability.
Its sound financial standing, as well
as that of its sole shareholder, the
Luxembourg State, are the reasons why
the international rating agencies Standard
& Poor’s and Moody’s have awarded it
ratings of AA+/A-1+ and Aaa/P-1 respectively,
the best of any financial institution
based in Luxembourg.
BCEE is not only held in high esteem by
the rating agencies, but is also highly
regarded by its customers, as it offers
a wide range of products and services
adapted to the needs of private individuals,
professionals and young people.
BCEE in 2011
Employees: 1620
Operating income: 497,123 million Euros
Total assets: More than 39 billion Euros
WebFOCUS iWay Software
Customer Profile
Luxembourg’s State and Savings Bank (BCEE)
is modernizing its performance management
Interview with François Majchrzack, Head of the Financial
Information Management Division at Luxembourg’s State and
Savings Bank (BCEE), on implementing Information Builders’
Performance Management Framework (PMF) solution.
Could you tell us about BCEE?
BCEE’s balance-sheet total in 2010 was €38,018 million, including €22,984 million in
customer deposits. Its Tier 1 capital ratio in 2010 was 13.1%. The bank has 75 branches
in Luxembourg, grouped into 15 Financial Centers.
What prompted BCEE to change its dashboard system?
We wanted to upgrade and modernize the performance management of this new
distribution structure. It had previously been managed using Excel, but this no longer
met users’ needs.
In mid 2010 we kicked off a project to overhaul performance management and
install a new dynamic, multidimensional system based on technology by Information
Builders, that BCEE has been using for many years.

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François Majchrzack, BCEE
What needs do branch dashboard solutions meet? Are they used only by central
management, or also by branch managers?
BCEE’s central goal was to acquire an advanced and flexible performance measurement and
management tool providing users with a multidimensional and fully customizable customer
view. For example, because a number of financial products are subject to seasonality, branch
managers and directors of banking skills centers must be able to monitor specific indicators if
they are to measure the performance of these products. The geographic location of a branch
may also require the study of precise indicators.
Today, 200 employees are using Information Builders’ Performance Management Framework
(PMF) solution, including Branch Managers, Financial Center Directors, branch coordination
and bank senior management, with the latter receiving regular KPI (Key Performance Indicator)
reports.
How did you develop the solution to meet your needs?
We chose Information Builders’ PMF solution for its functional scope and flexibility, but also
because we wanted to stay with a single technology provider and conserve the capacity to
control the solution’s source code.
This PMF solution also had the advantage of automating the calculation and loading of all KPIs,
something that not all the solutions evaluated could provide. The main development we made
to the Information Builders PMF solution was to add a functionality that breaks down aggregate
KPIs so that users understand their detailed composition. This is crucial insofar that as a KPI
“judges” the performance of a branch, its managers must be aware of the KPI’s composition in
order to adopt it. Another less important development was to provide the directors of banking
skills centers with the capacity to change roles in the application. For example, they can switch
to “Branch Manager” status and thereby analyze performance indicators in a more granular
fashion.
Could you describe in situ installment and tell us how long it took?
The Information Builders Performance Management Framework project kicked off at BCEE late
in 2010. After configuration and specific developments, an initial pilot group of 8 branches
entered production in June 2011 and was used to make final adjustments. All branches have
been in production since September 2011.
Interviewed by Ange Galula
Copyright (Point Banque), Issue no. and date: 72 - 01/02/2012, Page: 32.
Reproduction prohibited without authorization.
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