Automatic indexing in e-government - VBN - Aalborg Universitet

Automatic indexing in e-government
E-government may be seen as a natural consequence of the historical and
technological development. Historically speaking public administration has from the
late 1970s become increasingly market-oriented (Johnston & Callender, 1997; Box,
1999; Johnston, 2004). In the wake of this change, the focus for public administration
have been on “organizational efficiency, the creation of internal market-style
competitive conditions and the more purposive application of private-sector business
techniques” (Johnston, 2004, p. 12510). Concurrently, information technology has
developed rapidly, providing possibilities for technological support of the change of
focus in public administration
In 2007, Schellong presents a modified model of the e-government hype cycle
(see Figure 3.3). The model presents 2002-2003 as the point in time, where egovernment
peaked. The years before the peak lasted for approximately 7 years. Those
years introduced information sites, single agencies online services, and portals among
other things. In the period after the peak, some problematic issues needed to be dealt
with, for instance security issues and a low citizen uptake. However, this does not
Figure 3.3 E-government hype cycle (Schellong, 2007)
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