Automatic indexing in e-government - VBN - Aalborg Universitet

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Automatic indexing in e-government Table 4.1 Examples of studies that have examined information seeking and/or searching of various stakeholder roles. Stakeholder Author(s) Object of study Methods applied People: Service users Fu, Farn & Chao (2006) Hu et al. (2008) Wang & Shih (2009) People: Citizens Jaeger & Thompson (2004) Businesses and Small and Medium sized Enterprises Reddick (2005) Chau, Fang & Sheng (2007) Citizens’ acceptance of e-tax filing Determinants of service quality in e-tax filing Factors influencing citizens’ use of government information kiosks E-government non-users among citizens Citizens’ interaction with egovernment Citizens’ use of a particular website: Utah.gov Rains (2008) Citizens’ information behavior when looking for health related information Cuillier & Piotrowski (2009) College students’, internet volunteers’ and citizens’ general seeking behavior and perceptions of access to government information Ren (1999) SME executives’ use of government information sources 52 Survey questionnaire Two-stage online survey of citizens Survey questionnaire Literary study Citizen telephone surveys Log analysis Survey questionnaire In-class paper questionnaires, online surveys, and phone surveys Survey questionnaire
Stakeholder Author(s) Object of study Methods applied Non-profit organizations Elwood (2008) Politicians Nicholas & Colgrave (1996) The particular challenges connected to meeting the data needs of grass root organizations Nikoi (2008) NGO-workers’ information needs Orton, Marcella & Baxter (2000) Askim (2007; 2009) Information needs of British local councilors Parliamentary members in the United Kingdom 53 Chapter 4 Observation of 2 organizations and semistructured interviews of respondents surrounding the organizations Interviews, observation, and analyses of the content of information already gathered by the respondents Interviews and subsequent survey questionnaire Case study of two parliamentary members including observation and log analysis per se we find it reasonable to include studies from other administrative traditions as well. Finally, we have not limited the included studies as to their time of publication. The rationale behind this decision is the presence of ICT in governments that dates far back. Thus, employees have been using ICT as a part of their work for decades already. Therefore we suppose, that studies that have been carried out before the introduction of the concept of e-government may offer valuable insights into the seeking behaviour of our target group. As it will appear from the sections to follow, the amount of research conducted of information seeking of employees within e-government is limited. Therefore we will supplement the review with studies of related and relevant user groups that can enrich our uncovering of e-government employees. One area we are drawing on is seeking studies of professions with similar characteristics to the context in question here. Also, we will consult studies of e-government employees that are not
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Automatic indexing in e-government:
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CIP - Cataloguing in Publication Sv
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Acknowledgments Finishing this thes
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Abstract The overall purpose of the
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Abstract in Danish Formålet med n
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Table of contents 1 INTRODUCTION ..
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7.3.2 Colleagues as sources of info
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List of tables Table 1.1 Timeline f
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8 Search test results 185 Chapter 8
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187 Chapter 8 Table 8.3 General eva
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189 Chapter 8 As regards the averag
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8.2.1 The search situation 191 Chap
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Table 8.10 Number of search terms i
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195 Chapter 8 not either have an ef
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197 Chapter 8 incorporating the two
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199 Chapter 8 particular legal guid
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201 Chapter 8 Table 8.18 Search suc
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Table 8.20 Number of reformulations
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Table 8.22 Query success on the bas
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207 Chapter 8 explained with great
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209 Chapter 8 share of successful q
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211 Chapter 8 The reason for the di
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213 Chapter 8 was considered easier
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9 Conclusion and recommendations fo
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217 Chapter 9 some kind of known bi
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219 Chapter 9 extracted indexing ar
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221 Chapter 9 advantages, which hav
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List of abbreviations ARIST Annual
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Appendix 1: Generic work tasks at S
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251 Appendices Inspection Common Ha
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253 Appendices Appendix 2: Distribu
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Appendix 6: Link to questionnaire T
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Appendix 7: Dates for the conduct o
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Appendix 8: Example of the slides g
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267 Appendices
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269 Appendices
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271 Appendices
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273 Appendices
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Appendix 9: Focus group interview g
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Appendix 10: Transcription conventi
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Appendix 11: Verbatim Danish versio
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281 Appendices Quote, (Id.) Origina
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Appendix 12: E-mail invitation to p
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Ebbe Tor Andersen (Kommunikation, S
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291 Appendices Appendix 13: Questio
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Appendix 14: Simulated search tasks
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Appendix 15: Test persons’ insigh
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Appendix 16: E-mail concerning natu
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Appendix 17: Instructions for searc
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301 Appendices o At present the sys
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Appendix 18: Rotation of search tas
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Appendix 19: Search test interview
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307 Appendices Appendix 20: Judgeme
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Appendix 21: Completeness degree of
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Appendix 22: Respondents’ experie
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313 Appendices Appendix 23: Age dis
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Appendix 24: Respondents’ length
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Appendix 25: Focus group participan
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Appendix 26: Additional sources men
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321 Appendices Work task Additions
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Work task Additions to predefined s
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Appendix 27: Test persons’ backgr
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Appendix 28: Supplementary search t
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