Service Express Program Information - Fast Serve Web

a.
Service Express
Program Overview and Process
Service Express Parts Return Instructions
1. Create a Service Express Request using FastServe Returns (each step referenced on screen shot
below).
a. Be sure to set the “Service Type” to Service Express 1
b. Enter return box quantity (typically 1) and contact name in the fields provided
c. Enter item number and quantity of what is being replaced
d. Choose reason for replacement from drop down options (required)
e. Enter the item number of the product you are repairing in the comment field – note if
Product Support approved a repair outside of the guidelines please note the approval
date in the comments field (example circled on screen shot below).
2. Save the replacement part(s) in a box to ship back to Horizon.
3. Continue to add items to the Service Express return request until the return box is full.
4. Submit your Service Express request each time a box is full or at the end of each month, we
want retailers to be efficient as possible by not taking up much space in your shop, or delaying
the receipt of items back to Horizon for inspection and credit.
5. Upon approval Return labels will be sent within one business day of receiving your request
6. Once approved you will receive an automated email notifying you the request has been
approved or revised. Review the packing list in FS for any alterations. Print your packing list and
exclude any items that were declined.
7. Ship box to Horizon using provided label.
8. Please make sure to include the Packing List provided from the approval.
a. Only include the approved Service Express items in your return.
9. Credits will be issued upon part(s) return to Horizon.
b.
c. d. e.
1 Service Express returns will not be included in a retailers dealer returns calculation.