Itinerary - Contiki

Booking conditions
Once Contiki accepts your booking by confirmation thereof a contract is
made between Contiki & you upon the terms & conditions set out below.
The following Booking Conditions, have to the extent possible, taken
account of the European Community Package Travel Directive. Legal
interpretation on specifi c clauses of this directive may vary between
European Community member states. Contiki accept that the legal
interpretation of the member state where the booking is made will prevail
over the following Booking Conditions where the Package Travel Directive
have been adopted into law.
OUR RESPONSIBILITIES
1. YOUR HOLIDAY RESERVATION
On receipt of your deposit, subject to availability and at our discretion,
Contiki will reserve your place on your selected holiday. A contract is made
between you and Contiki Holidays Limited (Registered in Guernsey No.
50681 (Contiki)) only upon your booking being confi rmed and accepted by
us and our communication thereof to you or your travel agent.
2. YOUR FINANCIAL PROTECTION
Contiki are a member of ABTA and hold ATOL Number 10144 issued by
the Civil Aviation Authority, which provide for your protection in the event
of our insolvency. Only bookings from countries subject to the EC Package
Travel Directive will receive fi nancial protection from ABTA & CAA. When
you buy an ATOL protected air holiday package and/ or fl ights from
Contiki Holidays Limited you will receive a Confi rmation Invoice from us
(or via our authorized agent through which you booked) confi rming your
arrangements and your protection under our Air Travel Organiser’s Licence
number 10144. In the unlikely event of our insolvency, the CAA will ensure
that you are not stranded abroad and will arrange to refund any money you
have paid to us for an advance booking. For further information visit the
ATOL website at www.atol.org.uk. Not all holiday or travel services offered
and sold by us will be protected by the ATOL scheme. Please ask us to
confi rm what protection may apply to your booking.
3. PRICE GUARANTEE
Prices in this brochure are based on costs, taxes (including VAT/ sales
tax(es)), levies & exchange rates as at 25th July, 2011. Should these
costs change, it may be necessary to make a surcharge on the price of
your holiday. Should the total tour price increase by more than 10% you
will have the right to cancel within 7 days of notifi cation without penalty.
No surcharge in respect of cost or currency fl uctuations will be made
once payment of the deposit for your land tour has been received. This
guarantee excludes fuel surcharges & does not apply to any taxes, charges
or levies imposed by any government or their agencies. In exchange for
these guarantees, no refund will be made if costs are reduced.
4. IF WE CANCEL OR CHANGE YOUR HOLIDAY
4.1 Contiki reserves the right to change or cancel your booking in accordance
with operating requirements or circumstances beyond its control.
4.2 Should change or cancellation prove necessary we will give you
reasonable notice thereof, in the circumstances, and where available, offer
you a comparable alternative. Where cancellation is necessary, a minimum
period of 45 days notice will be given by us unless the circumstances
leading to the cancellation were beyond our reasonable control.
4.3 If an alternative is not available or acceptable you will be entitled
to either a full refund of monies paid by you to us or transfer to another
Contiki holiday without payment of any transfer fee.
4.4 If the change or cancellation is due to force majeure (i.e.
circumstances like political unrest, war or threat of war, riots, civil strife,
closure of airports or ports, industrial disputes, terrorist activity, natural
and nuclear disasters, fi re, epidemic or health risk, Acts of God, adverse
weather conditions or other similar events beyond Contiki’s control) we
will give a full refund of any monies paid to us less reasonable expenses
incurred by us in respect of your booking.
4.5 Contiki is not responsible for the cost of any other travel arrangements
affected due to cancellation or the rescheduling of any holiday.
5. HOLIDAY DETAILS AND CONDITIONS
5.1 The information in our brochure is correct to the best of our
knowledge at the time of going to print (March, 2012) but we cannot
guarantee that any item or amenity mentioned will be available especially
where we have no direct control over it.
5.2 Contiki will do their best, at their discretion, to select accommodation,
sightseeing tours and transportation to give you good value for money.
5.3 Contiki constantly strives to improve tour itineraries and features. If
such improvements can be made, or unforeseen circumstances beyond
our control make changes necessary, we reserve the right to vary
itineraries and to substitute hotels. Contiki is not responsible for any other
travel arrangements affected due to our cancellations.
6. LIABILITY
6.1 Your travel agent shall, on the receipt of any monies, hold such
monies for you until the booking is confi rmed at which time those monies
shall be remitted promptly by your travel agent to us. All such monies
received by us will be deposited as required by law. Any money paid to a
travel agent where land arrangements and fl ights are booked together is
held by the travel agent on behalf of Contiki at all times.
6.2 We will be entitled to keep for our account any interest earned on
such monies.
6.3 All monies paid by you to us through your travel agent or otherwise,
whether in respect of the deposit or full payment, may be disbursed by
us as and when we see fi t, in respect of the services to be provided and/
or fees payable under your selected holiday. The payment of a deposit
or any other monies in respect of your holiday shall be deemed to be an
authorisation for disbursement thereof as aforesaid.
YOUR RESPONSIBILITIES
1. BOOKING YOUR HOLIDAY
1.1 In order to reserve your holiday, a deposit of €100, per person per
tour, or the full amount payable if booking is made within 45 days of your
tour departure, must be submitted to Contiki by you in respect of that
holiday. This payment is in addition to any deposit required by your travel
agent. The deposit is accepted as a fi rst instalment of the holiday price
by Contiki only once the booking has been confi rmed in writing by Contiki
or your travel agent.
1.2 Your land reservation will be confi rmed on receipt of a non-refundable
deposit of €100 per person, per tour, which must be within 7 days of
booking or the reservation will automatically be cancelled.
1.3 Any special meal requirements will be made on a request basis only.
Contiki cannot guarantee special meal requests nor will it assume any
responsibility or liability if clients’ special meal requirements are not fulfi lled.
2. PAYING THE BALANCE
2.1 The balance of the holiday price must be paid by no later than 45 days
before the scheduled holiday departure date from your home country
which shall be by the due date stated on the confi rmation issued to you
by Contiki. When making multi-tour bookings, full payment is due no later
than 45 days before scheduled departure date of the fi rst departing tour.
2.2 If payment isn’t made by the due date, Contiki may assume that you
have cancelled and cancellation charges in accordance with clause 3
below will be levied by Contiki.
2.3 Tickets and other documents will not be forwarded until full payment
has been received by us.
2.4 In the case of Late Bookings made within 45 days of your departure
from your home country, the full cost of the holiday will be payable
immediately on booking and we reserve the right to provide all travel
documents at the holiday departure point.
2.5 Contiki reserves the right to cancel the booking and apply cancellation
charges should payments not be received within the above specifi ed periods.
3. IF YOU CANCEL
3.1 Notice of cancellation must be made to Contiki in writing as soon
as possible.
3.2 Your deposit is non-refundable upon cancellation by you.
3.3 Upon cancellation you will be liable to pay a fee to cover the estimate
of cost and expenses incurred by us in the terms of the schedule set out
hereunder. This is expressed as a percentage of the holiday price and is
calculated as follows:
PERIOD OF NOTICE CANCELLATION FEE
More than 45 days notice: Deposit is forfeited
45-22 days: 25% of tour fare
21-8 days: 30% of tour fare
7-1 days: 50% of tour fare
Day of departure: 100% of tour fare
Where the percentage cancellation fee is less than the deposit, the
cancellation fee will equal loss of deposit.
If the reason for cancellation falls within the terms of any holiday insurance
policy which you hold, then any such charges may, subject to the terms of
your insurance policy, be refunded to you by the insurance company.
3.4 Any cancellation of additional services booked prior to and after
your tour booking, such as pre and post accommodation and transfers,
that are cancelled within 14 days of the tour departure incur a 100%
cancellation fee.
3.5 These cancellation fees are in addition to any cancellation fees that
may be levied by your Travel Agent.
4. IF YOU CHANGE YOUR BOOKING
4.1 If after your booking has been confi rmed, you wish to change to
an alternate departure date you may do so subject to availability and
provided the new holiday date is also in this brochure.
4.2 A fee of €25 per person will be charged for any revision or alteration
made to a reservation after the booking is confi rmed, unless the change
increases the value of the booking. A change of booking within 45 days
of departure will be treated as a cancellation and normal cancellation
fees will apply (as detailed in section 3) except when the change is to an
earlier departure date of equivalent or greater value, in which case a €25
per person amendment fee will be charged.
5. HOLIDAY DETAILS AND CONDITIONS
5.1 Please read the brochure carefully for those items included in the
price. No allowance or refund can be made for meals, accommodation,
excursions, etc. that you elect not to take, or when museums, shops,
etc are closed. Hotel facilities may vary from place to place. Meals may
vary in style.
5.2 Contiki’s holidays are specifi cally planned for those in the 18 through
35 age group. Consequently the facilities and activities on a Contiki
holiday are not appropriate to persons outside this age bracket. If you
have a question regarding the age groups, you are welcome to discuss
this with a Contiki staff member.
5.3 Contiki strives to provide a safe, enjoyable and memorable travel
experience for all passengers. Contiki welcomes passengers
with special needs or disabilities. However, please note the following:
• Passengers are required to advise Contiki, in advance, of any physical,
medical or other special needs that require accommodation.
• All guests must ensure they are medically and physically fi t for travel.
Contiki may impose safety requirements necessary for the safe
operation of the tour. Contiki may also exclude an individual from
participating in a tour or an activity if that individual’s participation
poses a direct threat to health or safety.
• Contiki does not provide personal devices (such as wheelchairs, hearing
aids or prescription eye glasses) or services of a personal nature
(such as pushing a wheelchair or assistance in eating, assisting with
luggage, toileting or dressing,). A companion capable of providing such
assistance must accompany any passenger who requires services of
a personal nature.
• Contiki does not employ medical personnel. Any necessary medical
attention will be provided by a local facility at the passenger’s expense.
Contiki is not responsible or liable for any losses or costs incurred as a
result of medical services obtained while on tour, or for the quality of
the care or services received.
• Passengers should be aware some tours include rough terrain,
extensive walking over cobblestone streets, uneven pavement, steps
and locations & overnight accommodations which may not be easily
accessible or accessible by wheelchair. During the tour, Contiki may
make arrangements with carriers, hotels and other independent
suppliers to provide travel services. These parties are independent
entities over which Contiki has no control. Accommodations on
international tours may differ from those in North America. Contiki
cannot guarantee disability access or accommodations for passengers
traveling on international tours.
• Passengers are required to carry their own luggage to the coach and also
to their rooms, there may be times passengers are required to carry their
luggage far distances & up many fl ights of stairs with no assistance.
• Contiki may, in its sole discretion, decline the booking of any passenger
or remove any passenger who cannot comply or refuses to comply with
Contiki’s terms and conditions. Contiki is not responsible for any costs
incurred in the event a passenger is removed from a tour. Passengers
agree not to hold Contiki or any of its related entities liable for any
actions taken under these terms and conditions.
5.4 You are responsible for all travel arrangements and costs to/from the
point of commencement/conclusion of the holiday.
5.5.1 There may be times when the Contiki Representative has to make
a decision in your best interests or the best interests of their group. You
agree to comply with the authority and decisions of the appointed Contiki
Representative and the laws of the country in which you are travelling. If you
do not so comply or if, in the Contiki Representative’s opinion, you are not
compatible with the general enjoyment and well being of other members on
the holiday or smooth operation of the holiday itself, we reserve the right to
refuse to let you continue with the holiday. We do not tolerate the possession
or carriage of illegal or restricted substances (drugs). Furthermore, you agree
that your fellow travellers and any Contiki Representative have the right to
travel/work in a safe environment. Any threats to their safety, well being or
inappropriate behaviour by you, whether verbal or physical, will be taken
extremely seriously and may result in the immediate termination of your
holiday. In such event, you will be responsible for your own repatriation and
related costs and have no claims against us.
5.5.2 You are responsible for any costs incurred as a result of damage or
excess cleaning fees related to your accommodation. You are advised to
immediately report any pre-existing damage in your room to hotel staff
and/or a Contiki Tour Manager as soon as it is discovered.
5.5.3 The Company may, in its sole discretion, decline the booking of any
passenger or remove any passenger who cannot comply or refuses to
comply with the Company’s terms and conditions. The Company is not
responsible for any costs incurred in the event a passenger is removed
from a tour. Passengers agree not to hold the Company or any of its related
entities liable for any actions taken under these terms and conditions.
5.6 Where the passenger occupies a motorcoach seat fi tted with a safety
belt, neither the operator or service providers, agents or cooperating
organisations shall be liable for any illness, injury or death nor any loss,
damages or claims whatsoever arising from any accident or incident, if
the safety belt is not being worn at the time of the accident or incident.
5.7 It is your responsibility to have a valid passport and all visas, permits
and certifi cates required for your selected holiday as well as any
necessary vaccinations and to comply with all applicable laws.
5.8 You agree that our Tour Manager or Contiki Representatives may take
photographs and fi lms of you while you are on holiday and that these may
be used in our Group brochures and/or advertising or publicity material
without obtaining any further consent or payment in respect of such
photographs and/or fi lms.
5.9 Should you have a complaint in respect of the holiday, you should
inform the Contiki Representative during the course of the holiday and if
the matter cannot be resolved after the representative’s best endeavours
to do so during the holiday, your complaint should be made in writing
to Contiki as soon as is reasonably possible after the holiday but within
42 days thereof so that your complaint can be investigated. If you do not
write within 42 days, your rights under this contract may be affected. If
you choose to write to Contiki via the Internet, please provide your home
address so that we are able to reply to you in writing.
5.10.1 The contract and all matters arising in respect hereof shall be
subject to Guernsey Law, unless we agree otherwise in writing.
5.10.2 If any provision of this contract is held invalid or unenforceable by
any court of competent jurisdiction, that provision shall be deemed to be
re-written to give effect to the same purpose within the permitted limits
of the law. The validity and enforceability of the other provisions shall
not be affected.
5.10.3 If you are unsuccessful in any legal action instituted against us,
you agree to pay all our costs, including but not limited to, attorney/
client costs.
6. INSURANCE
It is compulsory that you take out comprehensive insurance cover for
cancellation, personal injury, death, medical expenses, repatriation
expenses and evacuation expenses before you travel on a Contiki Asia or
South America tour. holiday. We strongly recommend your insurance also
covers cancellation, personal liability and loss of personal property.For
travel in Europe, Egypt, North America, Australia or New Zealand all our
other operating regions we strongly recommend insurance that covers ALL
of the above. Please check that your insurance covers all of the activities
that you are going to be participating in. Some policies exclude certain
adventure activities. This should be arranged at the time of payment of
the deposit and will, in certain circumstances, cover you against loss of
deposit or cancellation fees from the date of confirmation of your booking,
as shown in the insurance policy. Contiki cannot be held responsible for
your failure to take out appropriate insurance. You also agree to indemnify
us against all third-party claims, actions, damages and remedies which
may be brought against us in respect of your participation in the holiday.
7. ILLNESS OR ABSENTEEISM
In the event of your withdrawal from a holiday after the commencement as
a result of illness, you must obtain a medical certifi cate in support of any
insurance claim. No refunds will be made for any absence from the tour.
8. WHAT’S NOT INCLUDED IN THE HOLIDAY PRICE:
Airfares to and from your holiday destination (unless you have booked a
tour and fl y package), airport taxes, passport and visa fees, insurance,
laundry, phone calls, beverages, meals not detailed in the itinerary, tips
to Tour Managers & Tour Drivers, items of a personal nature, excess
baggage and optional excursions.
9. WEATHER CONDITIONS
Under no circumstances can we be held responsible for snow or weather
conditions, nor can any holiday be cancelled or amended by you at any
time on the basis of snow or weather conditions.
10. LUGGAGE RESTRICTIONS
Luggage is restricted to one reasonable sized, non-expanding suitcase
size up to 29” x 20” x 10” (73cm x 50cm x 25cm) and the maximum
weight of 20 kilos (44lbs.) plus one small hand/day bag that can go on
the coach with you. Contiki reserves the right to refuse to accept larger
suitcases on tour.
GENERAL
1. CONTRACTING PARTIES
1.1 The Booking Conditions detailed herein contain the entire contract
between you and Contiki. No representation, term, warranty or
condition can be expressed or implied by reference to any other writing,
advertisement or conversation. This contract may only be varied in writing
by a duly authorised offi cer or director of Contiki.
1.2 Your contract is with us as the tour operating company. At any time
and at our complete discretion we may nominate to you in writing any
other company or person to have the benefi t of some or all of those
provisions of this contract, which we may then specify, as if you had
agreed the provisions concerned directly with that company or person in
66 | 67
the fi rst place as well as agreeing them with us. We may at our complete
discretion assign all or any rights and liabilities arising under or by virtue
of this or any other contract with you.
1.3 Transportation companies, airlines etc. are not to be held responsible
for any act, omission or event during the time passengers are not on
board planes, transportation or conveyances. We rely on international
conventions, national and international law, which may apply to the
services provided by us, our suppliers or agents with respect to any
claim of any nature brought by you against us as a result of the provision
of those services. International conventions which apply may include:
Warsaw Convention 1929, (as amended by Hague Protocol & Montreal
Protocol) in relation to air travel, or Montreal Convention; the Berne
Convention for rail travel; Athens Convention 1974 for carriage by sea; the
Geneva Convention for carriage by road & the Paris Convention 1962 for
Hotels. We are to be regarded as having all benefi t of these conventions
on limiting our liability in relation to any claim for death, injury, loss,
damage & delay to passengers & luggage. Enrolment in & payment for
a tour shall constitute agreement & acceptance by the passenger of the
terms & conditions set forth in this brochure which cannot be varied
except in writing by an offi cer of the Company.
1.4 Contiki is not a carrier or hotelier nor does it own aircraft, hotels or
coaches. All bookings with carriers, hoteliers and other service providers
are subject to the terms and conditions and limitations of liability imposed
by those carriers, hoteliers, and other service providers. Please note that
some of these limit or exclude liability in respect of death, personal injury,
delay and loss or damage to baggage. Whilst we cannot accept any
responsibility for any loss as a result of such actions or as a result of any
act or omission of any such third-parties, we will give every reasonable
assistance in helping to resolve any reasonable dispute. Please also note
that Contiki cannot be held responsible for the failure of any of these
parties to provide facilities or services for handicapped clients (see also
5.3 under Holiday Details & Conditions).
1.5 Please note that no airline or carrier depicted or recommended in
this brochure by virtue of their endorsement of this brochure represent
themselves either as contracting with any purchaser of a holiday from
Contiki or as having any other legal relationship with any such purchaser.
1.6 Every effort is made to ensure brochure accuracy at the time of
going to print, however Contiki cannot be held responsible for printing or
typographical errors, or errors arising from unforeseen circumstances.
2. ARBITRATION
Disputes arising out of, or in connection with, this contract which cannot
be amicably settled, may be referred to arbitration, if the customer so
wishes, under a special scheme arranged by the Association of British
Travel Agents, and administered independently by the Chartered Institute
of Arbitrators. The scheme provides for a simple and inexpensive
method of arbitration on documents alone with restricted liability on the
customer in respect of costs. Full details will be provided on request or
can be obtained from the ABTA website (www.abta.com). The scheme
does not apply to claims for an amount greater than £5,000 per person.
There is also a limit of £25,000 per booking form. Neither does it apply
to claims, which are solely in respect of physical injury or illness or their
consequences. The scheme can however deal with compensation claims
which include an element of minor injury or illness subject to a limit of
£1,500 on the amount the arbitrator can award per person in respect of
this element. The application for arbitration and Statement of Claim must
be received by the Chartered Institute of Arbitrators within twelve months
of the date of return from the holiday. Outside this time limit arbitration
under the Scheme may still be available if the company agrees, but the
ABTA code does not require such agreement.
3. VALIDITY
The programmes advertised in this brochure are valid from February
2012 to March 2013.
4. OPERATING COMPANIES
The Australia & Asia programmes advertised in this brochure are
operated by Contiki Holidays Australia Pty Limited. The New Zealand
programmes advertised in this brochure are operated by Contiki
Holidays New Zealand Limited, The North & South America programmes
advertised in this brochure are operated by Contiki US Holdings Inc.
The Europe programmes are operated by Contiki Holidays Limited,
Piquet House, St Peter Port, Guernsey, Channel Islands, GY11AF with
the exception of the Great Britain and Southern Ireland tours which
are operated by Contiki Travel (UK) Limited.The principle operator of
the Croatian Island Cruising product is Katarina Lines. Their terms and
condtions apply (available on request).
IMPORTANT NOTICE:
ABTA statement: Contiki Holidays Limited is a member of ABTA under the
following membership number Y1792. ABTA and ABTA Members help
holidaymakers to get the most from their travel and assist when things
don’t go according to plan. We are obliged to maintain a high standard of
service to you by ABTA’s Code of Conduct. For more information on ABTA,
the Code of Conduct and the arbitration scheme available to you if you
have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ, tel 020
3117 0500 www.abta.com http://www.abta.com. Transactions taken by
our Call Centre in Switzerland will be processed in Switzerland, as will all
of our direct internet bookings. Customers from outside of Europe should
check with their card issuers to ascertain whether international card
transaction charges will be applied.
DATA PROTECTION STATEMENT
Please be assured that we have measures in place to protect the personal
booking information held by us. This information will be passed on to the
principal and to the relevant suppliers of your travel arrangements. The
information may also be provided to public authorities such as customs or
immigration if required by them, or as required by law. Certain information
may also be passed on to security or credit checking companies.
If you travel outside the European Economic Area, controls on data
protection may not be as strong as the legal requirements within. We
will only pass your information on to persons responsible for your travel
arrangements. This applies to any sensitive information that you give to us
such as details of any disabilities, or dietary/religious requirements. (If we
cannot pass this information to the relevant suppliers, whether in the EEA
or not, we will be unable to provide your booking. In making this booking,
you consent to this information being passed on to the relevant persons.)
Where the data might be passed on for marketing purposes, you have
the right to opt out of future marketing. You also have a right of access to
data held which can be obtained by writing to Contiki Holidays Limited.
Picquet House, St Peter Port, Guernsey, GY1 1AF, Channel Islands.
This brochure was published in February 2012 and supersedes any other
current brochure in the market.