Stanford Hospital & Clinics Patient Handbook

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Visiting Hours For information about a patient, please contact the hospital operator at 650-723-4000 (3-4000 from a hospital phone) and provide the patient’s full name. Please limit visitors to two people per room. If you have special circumstances, please speak with the nurse manager on your unit regarding scheduling. Unit Visiting Hours B1: 11 am–8 pm B2: 11 am–8 pm B3: 11 am–8 pm C1: 11 am–8 pm C2: 11 am–8 pm C3: 11 am–8 pm D Ground: 11 am–8 pm D1: 11 am–8 pm D2: 11 am–8 pm (Visitors must be age 12 or older) D3: 11 am–8 pm (Visitors must be age 12 or older) 10 E1: 8 am–10 pm E2 / Intensive Care Unit (ICU): Visitors are welcome to visit anytime EXCEPT from 7 am–9 am and 7 pm–9 pm. Please no children younger than 12 and visitors under 18 years old must be accompanied by an adult. No visiting after 10:30 pm. E3: 11 am–8 pm F Ground: 11 am–8 pm F1: 8 am–9 pm (Visitors other than siblings must be age 12 or older) F2: Noon–2 pm, 4–8 pm (Visitors other than siblings must be age 12 or older) F3: 11 am–8 pm G1: 11 am–8 pm Neuro observation rooms: 11 am–2 pm, 4-6:45 pm, 7:15–8 pm G2P/H2: Monday-Friday 6:30 pm–8:30 pm Weekend/holidays Noon–8:30 pm (Visitors must be age 12 or older) G2S: 11 am–8 pm (Visitors must be age 12 or older) North Intensive Care Unit (NICU): Visitors are welcome to visit anytime EXCEPT from 7 am–9 am and 7 pm–9 pm. Please no children younger than 12 and visitors under 18 years old must be accompanied by an adult. No visiting after 10:30 pm. Please check in with the front desk before entering the patient’s room.
Dining Services Stanford Hospital & Clinics features a number of options for dining and snacks. Vending machines with beverages and food are located on the first floor by the Emergency Department entrance. Market Square The hospital’s main cafeteria is located on the first floor near the garden entrance. Market Square offers hot entrees, salad and fruit bars, sandwiches, made-to-order hamburgers and grill items, soups, and soft-serve ice cream. Hours: 7 am–7 pm daily Starbucks / Mrs. Fields Located adjacent to the Market Square Cafeteria, this kiosk offers gourmet coffee drinks and teas, as well as sandwiches, breakfast items, and sweets. Hours: 6 am–2:00 am Monday–Friday Café Salute Light meals, homemade soups, and snacks made using fresh, organic meats and produce are offered in the atrium of the Advanced Medicine Center (Cancer Center). Hours: 7 am–5:30 pm Monday–Friday Courtyard Café Hot entrees, sandwiches, salads, and beverages are available on the ground floor of Lucile Packard Children’s Hospital. Hours: 7 am–7 pm Monday–Friday; 7 am–3 pm weekends and holidays Bing Dining Room The Bing Dining Room is a full-service restaurant located on the third floor of the hospital near the escalators. It is open to patients and their guests from 11:30 am–2 pm Monday–Friday. Reservations are recommended by calling 650-725-7840 (5-7840 from a hospital phone). Walk-ins are welcome after 1 pm. To reach Guest Services, dial 8-3333 from a hospital phone, or call 650-498-3333. 11 VISITING HOURS / DINING SERVICES
Page 1 and 2: Your Guide to Stanford Hospital & C
Page 3: Contents We’re here to help you 3
Page 6 and 7: Welcome to Stanford Hospital & Clin
Page 9 and 10: Your Hospital Room Your room assign
Page 11: Phone Use To call a department with
Page 17 and 18: Stanford Guest Services We consider
Page 19 and 20: Navigation Services Navigation Serv
Page 21 and 22: the Ambulatory Surgery Center of th
Page 23 and 24: • If your doctor has given you a
Page 25 and 26: • Participate in resolving ethica
Page 27 and 28: • File a grievance/complaint abou
Page 29 and 30: Parking A parking garage is located
Page 31: To reach Guest Services, dial 8-333

Stanford Hospital & Clinics Patient Handbook

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