Stanford Hospital & Clinics Patient Handbook

More documents

Recommendations

Info

Stanford Hospital & Clinics is dedicated to providing you with clinical excellence, patient care and support. Complementing the Hospital’s renowned medical care, we are here to focus on your unique needs before, during, and after your visit.
Contents We’re here to help you 3 Welcome to Stanford Hospital & Clinics 4 What to Expect 4 Your Privacy 5 Medication Safety 5 Hospital Care Response Hotline 5 Your Hospital Room 7 Comforts from Home 7 In-Room Entertainment and Information 7 Meals 8 Meals from Home 8 Phone Use 9 Technology from Home 9 Visiting Hours 10 Dining Services 11 Hospital Protocols 12 Automated Teller Machine (ATM) 12 Controlling Germs 12 Chapel and Meditation Room 12 Cyber Cafes 12 Disability Access 12 Exposure to Chemicals 13 Interpreters 13 Lost and Found 13 Mail 13 Pharmacy Services 13 Smoke-Free Environment 13 Stanford Guest Services 15 Aging Adult Services 16 Cancer Supportive Care Program 16 Stanford Health Library 16 International Medical Services 16 Navigation Services 17 Patient Representation 17 Spiritual Care Service 17 Volunteer Services 17 Advance Health Care Directive 17 Art Programs 18 Gardens 18 Gift Shop and Boutique 18 Massage Therapy 18 Music Programs 19 Pet Visitation 19 Walking Tours 19 Going Home 20 Preparing for Discharge 20 Medications to be Taken at Home 20 Your Billing Statement 20 Discharge Checklist 20 Patient Rights & Responsibilities 22 Getting Around 26 Directions to Stanford Hospital & Clinics 26 Campus Shuttle 26 Medical Center Transportation 26 Parking 27 Valet Parking 27 Hospital Map 28 Important Numbers Back Cover To reach Guest Services, dial 8-3333 from a hospital phone, or call 650-498-3333. 1
Page 1: Your Guide to Stanford Hospital & C
Page 6 and 7: Welcome to Stanford Hospital & Clin
Page 9 and 10: Your Hospital Room Your room assign
Page 11 and 12: Phone Use To call a department with
Page 13 and 14: Dining Services Stanford Hospital &
Page 17 and 18: Stanford Guest Services We consider
Page 19 and 20: Navigation Services Navigation Serv
Page 21 and 22: the Ambulatory Surgery Center of th
Page 23 and 24: • If your doctor has given you a
Page 25 and 26: • Participate in resolving ethica
Page 27 and 28: • File a grievance/complaint abou
Page 29 and 30: Parking A parking garage is located
Page 31: To reach Guest Services, dial 8-333

Stanford Hospital & Clinics Patient Handbook

Create successful ePaper yourself

Delete template?

Save as template?