December 2012 Curriculum Vitae AVISHAI (AVI) MANDELBAUM ...

Istanbul, Turkey, December 2002: “Service Engineering of Call Centers”, invited to Koç University.
The Wharton School, University of Pennsylvania, USA, May 2003: “Skills-Based Routing and
its Operational Complexities”, invited speaker at The Call Center Forum, Financial Institution
Center.
Lecture delivered: http://ie.technion.ac.il/serveng/References/SBR_Wharton_CCFORUM_
Short_May03.pdf
Full version: http://ie.technion.ac.il/serveng/References/SBR_Wharton_CCForum_May_
2003.pdf
Eurandom, The Netherlands, September 2003: “QED Q’s”, plenary seminar.
CRM (Center for Mathematical Research), Montreal, Canada, July 2004: “QED Q’s”, invited
speaker at the Stochastic Networks Conference, jointly with a Call-Center Workshop.
http://ie.technion.ac.il/serveng/References/Montreal_QED_Qs_July_2004.pdf
Tilburg University, The Netherlands, September 2004: “Service Engineering of Call/Contact
Centers”, semi-plenary speaker at the Annual International Conference of the German Operations
Research Society (GOR), jointly organized with The Netherlands Society for Operations
Research (NGB).
San Francisco, U.S.A., November 2005, INFORMS: “QED Q’s”, invited to give the Inaugural
Markov Lecture of the Applied Probability Society (APS).
Lecture: http://ie.technion.ac.il/serveng/References/Z_Lecture.pdf
Printout: http://ie.technion.ac.il/serveng/References/Z_Lecture_No_Layers_39OH.pdf
APS link: http://appliedprob.society.informs.org/markov_lecture.html
Genesys Headquarters, Daly City, California, USA, November 2005: “State-of-the-Art Research
of Call/Contact Centers”, invited to deliver two lectures and supervise a workshop.
Shfayim, Israel, May 2006: “QED Q’s”, invited speaker to Uri Yechiali’s Retirement Workshop.
IBM Research, Haifa, Israel, May 2006: “Service-Engineering of Call Centers”, invited speaker
to IBM Business Optimization & Operations Research Workshop.
The Wharton School, University of Pennsylvania, USA, September 2006: “Service Engineering
& Science: Data-Based Research, Teaching, Practice”, invited speaker and panelist at the Empirical
OM Conference.
Lecture: http://ie.technion.ac.il/serveng/References/Wharton_Lecture_Avi_Final.
pdf
Printout: http://ie.technion.ac.il/serveng/References/Wharton_Lecture_Avi_Printout.
pdf
IBM SSME Conference (Service Sciences, Management, Engineering), Palisade, NY, USA,
October 2006: “Service Engineering & Science: Simple Models at the Service of Complex Realities”,
invited speaker (with Sergey Zeltyn).
http://ie.technion.ac.il/serveng/References/IBM_SSME_Oct2006.pdf
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