Privacy Policy - Vodafone Egypt

Privacy Policy
INTRODUCTION
Vodafone is entrusted with the confidentiality of millions of peoples‟ communications and for managing
an immense volume of personal information. We must continue to foster the trust and confidence of
customers and employees in the way we handle their personal information and provide services.
As an organization, Vodafone has undergone, and is continuing to undergo, important changes in the
way it operates. Privacy comprises a number of separate, but related, concepts, each of which is
important to Vodafone to establish its business. These include “information privacy”, often referred to as
data protection, which concerns the protection of information about individuals, “communications
privacy”, which concerns the confidentiality and privacy of peoples‟ communications, and “territorial
privacy”, which concerns issues such as unsolicited communications and spam. This Policy provides
clear lines of accountability and oversight within the business.
1. What is the objective of this policy?
1. To pro-actively address customers‟ expectations concerning their privacy and security in order to
create and ensure trust and confidence in Vodafone and the products and services it provides;
2. To facilitate business integration and consolidation by ensuring that privacy practices are consistent,
aligned and meet the Group‟s business objectives;
3. Minimizing legal liability, regulatory risk and brand and reputational exposure;
4. To align security requirements for the protection of personal information with Group Security
Policies.
2. Who and what is covered?
This Policy concerns the handling of customer personal information, which includes the collection,
storage, access, use, updating, disclosure, disposal, destruction or any other processing of such
information. It is intended to provide a comprehensive set of rules for the management of customer
personal information throughout the customer lifecycle, including:
2.1 Requirements concerning the collection of customer personal information;
Collection methods
2.1.1 The collection of Customer Personal Information where the Customer provides information about
themselves to Vodafone, such as on subscription or registration forms (whether online or offline)
2.1.2 The capture of Customer Personal Information where Vodafone records or logs information about
the Customer while the Customer interacts with Vodafone in some way (e.g. by visiting a
Vodafone web site or calling Customer care) or by using a Vodafone service (e.g. call logs, text
messages sent, WAP pages visited, content purchased)
2.1.3 The receipt of Customer Personal Information from third parties, such as information about
Customers received from credit vetting or fraud agencies, from loyalty programme partners, or
from marketing agencies providing information to enhance our understanding of, and knowledge
about, our Customers
2.1.4 VFE shall not collect Sensitive Personal Information unless the Customer has given their explicit
consent or there is a legal obligation to collect such information where VFE believes there are
substantial and legitimate reasons for collecting Sensitive Personal Information. Consultancy with
2 Vodafone Egypt Telecommunications S.A.E
Legal Department