Case Study | GBM Qatar - ICTQatar

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Case Study | GBM Qatar - ICTQatar
Imagine yourself depending on a team with zero
tolerance for risks

GBM Qatar - ICTQatar Case Study
“Vodafone International Services was successfully outsourced by
GBM to provide ICTQatar with superb functional, performance, and
automation testing services to deliver a bug-free, cutting-edge
Websphere, smart SOA-based system …”
The Business Need
Gulf Business Machines (GBM) Qatar, has partnered with ICTQatar (the
Supreme Council of Information and Communication Technology) to fulfill
its nation-wide initiative of automating, measuring and controlling the flow
of inbound foreign labor into the country. Qatari businesses can go online
to issue requests for foreign workforce. Requests are routed, reviewed,
and verified by multiple systems in different ministries across the country.
SMSes are sent as notifications to signal request state and closure.
With a self-mandated imperative to provide a fully reliable, up and running
system on deployment and production, GBM Qatar opted to outsource
the testing of the solution from functional, performance and automation
perspectives. The company scanned the market for best-in-class service
provider with proficiency in using IBM testing tools and a track record
of successes in working at client premises. The provider of choice
will undertake a full-fledged testing of a smart SOA system, based on
Websphere, with a set of complex business rules, processes, workflows,
tools, and integration services.
The Solution
EGBM Qatar commissioned Vodafone International Services (VIS) to do the
job. VIS ITO Service’s portfolio is rich with expert calibers in IBM Rational
testing tools including the Functional Tester, Performance Tester, and
Service Tester. VIS team is meticulously trained on best practices in defect
tracking and management with persistence to deliver bug-free, highquality
software that has zero tolerance for risks on deployment or high
maintenance costs in future.
Implementing rigorous test cases, VIS conducted a full-fledged functional
testing to ensure that solution’s frontend and backend components
are error-free. Testing areas included user requests and forms, business
processes integrity, approval workflow accuracy, data exchange and
validity, sms and notification delivery, as well as integration between
government service bus and third party systems at ministries.
VIS also undertook a thorough performance testing of the application to
ensure optimal performance in terms of speed, accessibility, stability, and
scalability. Testing activities ensured complete analysis, monitoring of the
solution’s operations, identified bottlenecks, and managed resolutions to
achieve maximum server response times from each request and ministry.
Further verifications were made to ensure that the solution can sustain the
load of maximum number of concurrent users and maximum size of the
database in addition to the stress of varying loads and over capacity-loads
without compromising response time.
For user acceptance, VIS also performed an extensive automation testing.
As per pre-set test cases and metrics, the team developed reusable scripts
that would automatically run on web services hosted in the middle ware
layer of the solution. The team verified the correct routing and processing
of workflows and ensured that all user scenarios are properly covered and
implemented.
The Benefits
• Increased Efficiency in Production and Implementation
• Significantly Minimize, Near-Zero Defects
• Dramatically Improve Software Quality
• Radically Decreased Software Maintenance Costs
To find out more about how GBM soured its software testing services with Vodafone
International Services
For more information email us at vis@vodafone.com
or
visit vis.com.eg
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