Shafer Elementary Student Handbook - Campuses - Katy ISD

When a cycle of prescription medication is completed or at the end
of the school year, a parent or parent’s adult designee must pick up
any excess prescription medication from school. The parent may
give written permission for the medication(s) to be destroyed at
school. If authorization is given by the parent/guardian to transport
medication home on the Administration of Medication at School
forms (less than 15 days or more than 15 days), then the Disposition
of Excess Medication form will not be necessary.
Concerns/Complaints: (PPAC)
Usually student or parent concerns or complaints can be resolved
by a phone call or conference with the teacher or campus
administrator. For those concerns and complaints that require a
more formal process and cannot be resolved at the campus level,
the District has established a standard concern/complaint process
which is addressed in Board policy FNG. In general, a parent
would submit the FNG form to request a conference with the
campus principal at level I. If unresolved after the Level I
conference and written decision following the conference, a
written request to appeal to Level II would be sent to the
Assistant Superintendent for Governance and Legal Affairs. The
written decision regarding a concern at Level II is final. If a
complaint is still unresolved after the written decision following
the conference at Level II, the District provides for the complaint
to be presented to the Board of Trustees upon receipt of a written
appeal. Administrators receiving a concern or complaint that has
not gone through the proper channels cannot respond other than
referring it back to the appropriate person for resolution.
Some complaints, such as those related to certain disciplinary
actions, sexual harassment, instructional resources, or loss of credit,
require procedures specific to the topic. Any campus can provide
information regarding the specific processes for these complaints.
Additional information can also be found in the Board Policy Manual
on the District’s website.
Katy ISD has the Parent & Patron Assistance Center (PPAC) which is
dedicated to helping Katy ISD parents and the community
resolve concerns and provide information. To access the PPAC, call
218-396-2411 or email Parentpatronassistance@katyisd.org.
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