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The role of Market Research in decision making - Esomar

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Consumer Insights shape the <strong>in</strong>novation<br />

culture for Philips<br />

Insight<br />

Insight Validation<br />

Value<br />

Proposition<br />

Concept Validation<br />

Consumer Experience<br />

Test<strong>in</strong>g<br />

Product Launch<br />

Enrich the validation process leverag<strong>in</strong>g various qualitative techniques:<br />

Sensorium on l<strong>in</strong>e community, ethnography, consumer labs<br />

A discipl<strong>in</strong>ed approach with cont<strong>in</strong>uous consumer feedback<br />

NPS Loyalty<br />

Measurement<br />

10

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