Report on procurement key performance Indicators - Essex Police

KPI 4 To increase the average order value by 10% pa commencing 2011
Rationale This indicator provides an overall measure of the average order value to
increase productivity and reduce costs of invoice processing. This will be
achieved by the Business Centre amalgamating requisition orders and by
Procurement restricting the Suppliers available to use.
Definitions Average order value is the average of each purchase order
Calculation Average £ = Number of orders x value
Data
source
Number of orders
Financial Records
Quality of Service Provision
KPI 5 The percentage of staff satisfied with the Procurement service they
received.
Rationale The indicator measures the quality of the Procurement service and whether
the customer felt they received good advice, were assisted with the process
and achieved a satisfactory outcome.
Definitions The customer will score aspects of the Procurement service and indicate
whether they were satisfied, very satisfied or unhappy with the experience.
Calculation % = Number of satisfied customers in current year
Data
source
Number of Procurement contracts in the current year
Questionnaire given to the customer at the end of each procurement
process.
KPI 6 To measure and increase the number of full and part qualified staff into
the team to ensure that at least 50% staff hold suitable qualifications
Rationale This indicator provides an overall measure of the quality of procurement
staff in the department. A good skill base means effective contracts and a
reduction in legal challenges.
Definitions Qualified staff means those staff who have achieved MCIPS and part
qualified are those who have achieved some level of qualification and are
continuing to study towards achievement of MCIPS,
Calculation % Number of fully qualified and part qualified staff
Data
source
Employee Records
Number of Procurement Staff
Page 4 of 4