Booking an audit inspection - NSW Fair Trading
Booking an audit inspection - NSW Fair Trading
Booking an audit inspection - NSW Fair Trading
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<strong>Booking</strong> <strong>an</strong> <strong>audit</strong> <strong>inspection</strong><br />
Information for plumbers<br />
New operating hours<br />
From 1 July 2011 the operating hours for booking<br />
<strong>inspection</strong>s <strong>an</strong>d getting technical advice on 1300 889 099<br />
are between 8am - 2pm, Monday to Friday.<br />
<strong>Booking</strong> procedure<br />
To book <strong>audit</strong> <strong>inspection</strong>s, plumbers <strong>an</strong>d drainers in<br />
Sydney, the Illawarra <strong>an</strong>d Blue Mountains should:<br />
● pay the <strong>audit</strong> <strong>inspection</strong> fee at <strong>an</strong>y Quick Check<br />
agent<br />
● call <strong>Fair</strong> <strong>Trading</strong> on 1300 889 099 between 8am <strong>an</strong>d<br />
2pm, Monday to Friday to book <strong>an</strong> <strong>inspection</strong>.<br />
Next day bookings are subject to <strong>an</strong> available time. Same<br />
day <strong>inspection</strong>s are not available.<br />
Information required<br />
Please ensure you have the following information ready<br />
when booking <strong>an</strong> <strong>inspection</strong>:<br />
● if <strong>an</strong> electronic Permit to Work (PTW) has been<br />
submitted via Quick Check (QC) you must supply this<br />
number first<br />
● if you have not applied for <strong>an</strong> electronic PTW you<br />
must supply the QC reference number<br />
● the job site address including lot number <strong>an</strong>d street<br />
number<br />
● your plumber’s licence number <strong>an</strong>d contact details<br />
(not comp<strong>an</strong>y details)<br />
● site information, such as type of building, the meeting<br />
point on a large site, whether access to a confined<br />
space is required, site induction or road opening<br />
● the site contact name <strong>an</strong>d phone number (if you are<br />
not going to be there)<br />
● the details of the <strong>inspection</strong> being requested, for<br />
example whether its drainage work, recycled water<br />
work, or <strong>an</strong> unattended final <strong>inspection</strong><br />
● re‑<strong>inspection</strong> for non compli<strong>an</strong>t work.<br />
Inspection hours<br />
July 2011<br />
Inspection hours are between 8.00am <strong>an</strong>d 4.00pm,<br />
Monday to Friday or after hours by arr<strong>an</strong>gement<br />
(additional fees apply). The booking team will try to<br />
arr<strong>an</strong>ge <strong>an</strong> <strong>inspection</strong> at a time <strong>an</strong>d date that suits your<br />
job requirements (if that time is available).<br />
What if I need to c<strong>an</strong>cel <strong>an</strong><br />
<strong>inspection</strong>?<br />
To c<strong>an</strong>cel <strong>an</strong> <strong>inspection</strong>, contact the <strong>inspection</strong> booking<br />
staff on 1300 889 099 between 8am <strong>an</strong>d 2pm.<br />
Outside of these hours you c<strong>an</strong> send a text message<br />
to 0400 773 541 (please do not use this number for <strong>an</strong>y<br />
other purpose or at <strong>an</strong>y other time). You must provide a<br />
valid reference number <strong>an</strong>d address in your message for<br />
the c<strong>an</strong>cellation to be actioned. You will receive a return<br />
confirmation text message during the operating hours. A<br />
valid reference number is:<br />
● the initial reference number used to book <strong>an</strong><br />
<strong>inspection</strong>, or<br />
● the <strong>inspection</strong> ID given to you when you booked <strong>an</strong><br />
<strong>inspection</strong>.<br />
C<strong>an</strong> I still get technical advice?<br />
Yes. Technical advice is available on 1300 889<br />
099 between 8am <strong>an</strong>d 2pm, Monday to Friday.<br />
However, you no longer need to wait on the<br />
phone. Email your technical enquiries <strong>an</strong>y time to<br />
PIAStechnical@services.nsw.gov.au <strong>an</strong>d you will receive<br />
a response via email within 2 working days. Please make<br />
sure you also provide your phone contact details.<br />
IMPORTANT – For technical questions make sure<br />
you have a current version of the relev<strong>an</strong>t st<strong>an</strong>dards<br />
(AS/NZS3500) available for reference. Responses<br />
by Technical Support staff will refer to the relev<strong>an</strong>t<br />
st<strong>an</strong>dard.
Ch<strong>an</strong>ges to remember<br />
In summary:<br />
● from 1 July 2011, the operating hours for booking<br />
<strong>inspection</strong>s or getting technical advice are between<br />
8am - 2pm, Monday to Friday<br />
● from 1 July 2011, <strong>an</strong>y after hours (before 8am <strong>an</strong>d<br />
after 2pm) <strong>inspection</strong> c<strong>an</strong>cellations c<strong>an</strong> be advised<br />
via a text message to 0400 773 541, providing a valid<br />
reference number <strong>an</strong>d address for the c<strong>an</strong>cellation to<br />
be actioned<br />
● you c<strong>an</strong> email your technical enquires <strong>an</strong>y time to<br />
PIAStechnical@services.nsw.gov.au <strong>an</strong>d receive a<br />
response within 2 working days.<br />
More information<br />
For more information or if you have <strong>an</strong>y questions please<br />
send <strong>an</strong> email to PIASstrategy@services.nsw.gov.au or<br />
mail:<br />
<strong>NSW</strong> <strong>Fair</strong> <strong>Trading</strong><br />
Home Building Service<br />
PO Box 261<br />
Parramatta <strong>NSW</strong> 2124<br />
www.fairtrading.nsw.gov.au<br />
<strong>Fair</strong> <strong>Trading</strong> enquiries 13 32 20<br />
TTY 1300 723 404<br />
L<strong>an</strong>guage assist<strong>an</strong>ce 13 14 50<br />
This fact sheet must not be relied<br />
on as legal advice. For more<br />
information about this topic, refer to<br />
the appropriate legislation.<br />
July 2011<br />
© State of New South Wales through <strong>NSW</strong> <strong>Fair</strong> <strong>Trading</strong><br />
You may freely copy, distribute, display or download this information with<br />
some import<strong>an</strong>t restrictions. See <strong>NSW</strong> <strong>Fair</strong> <strong>Trading</strong>'s copyright policy at<br />
www.fairtrading.nsw.gov.au or email publications@services.nsw.gov.au
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