Welcome to Hahn Air One Globe – One Ticket One Globe One Ticket
Welcome to Hahn Air One Globe – One Ticket One Globe One Ticket
Welcome to Hahn Air One Globe – One Ticket One Globe One Ticket
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<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong><br />
<strong>One</strong> <strong>Globe</strong> <strong>–</strong> <strong>One</strong> <strong>Ticket</strong><br />
ASTA | 16 November 2011 |<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 0
Speaker<br />
► Steve Beck<br />
Direc<strong>to</strong>r Global Account Management<br />
North America<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 1
Content<br />
► A little excursion...<br />
► Travel agents in the past<br />
► Travel agents <strong>to</strong>day<br />
► Selling <strong>Air</strong>: The workflow<br />
► Reservation Reservation, Pricing Pricing, <strong>Ticket</strong>ing<br />
► <strong>Hahn</strong> <strong>Air</strong> the <strong>Ticket</strong>ing Expert<br />
► <strong>Hahn</strong> <strong>Air</strong> s<strong>to</strong>ry<br />
► <strong>Hahn</strong> <strong>Air</strong>’s Benefits and Services<br />
► How do You benefit from <strong>Hahn</strong> <strong>Air</strong>?<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 2
Let’s start with a little excursion...<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 3
Travel agents in the past<br />
► Make offer <strong>to</strong> cus<strong>to</strong>mer<br />
► Sell offer <strong>to</strong> cus<strong>to</strong>mer<br />
► Content organised by specialists<br />
► Uniform prices p<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 4
Travel agents <strong>to</strong>day<br />
► Content available through<br />
GDS<br />
Other electronic media<br />
► Content available <strong>to</strong> cus<strong>to</strong>mer<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 5
Selling <strong>Air</strong>: The workflow<br />
Consulting Reservation Pricing <strong>Ticket</strong>ing Invoicing<br />
Sales Fulfilment<br />
Service charge<br />
Investment of time & effort<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 6
Selling <strong>Air</strong>: The workflow<br />
Consulting Reservation Pricing <strong>Ticket</strong>ing Invoicing<br />
Sales Fulfilment<br />
Service charge<br />
Investment of time & effort<br />
IIs fulfilment f lfil t always l possible ibl in i GDS?<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 7
Reservation, Pricing and <strong>Ticket</strong>ing<br />
Consulting Reservation Pricing <strong>Ticket</strong>ing Invoicing<br />
<strong>Air</strong>line must <strong>Air</strong>line must <strong>Air</strong>line must<br />
participate in<br />
GDS<br />
file fares participate in<br />
ARC<br />
Reservation is possible<br />
regardless if pricing/ ticketing is possible<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 8
<strong>Ticket</strong>ing<br />
Travel agent<br />
If ticketing is NOT possible<br />
Traveller<br />
IInvested t d time ti & effort ff t EExpectations t ti not t mett<br />
NO service charge<br />
NO electronic ticket<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 9
Problems with ticketing<br />
<strong>Ticket</strong>ing is not possible, because<br />
► <strong>Air</strong>line is not member of ARC or BSP<br />
Single <strong>Air</strong>line <strong>Ticket</strong>ing<br />
► Combination of airlines cannot be<br />
issued on one single document<br />
MMulti ltiAi <strong>Air</strong>line li <strong>Ticket</strong>ing Ti k ti<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 10
Your solution: <strong>Hahn</strong> <strong>Air</strong> the <strong>Ticket</strong>ing Expert<br />
Use <strong>Hahn</strong> <strong>Air</strong> Validating Carrier Services for<br />
► Single <strong>Air</strong>line <strong>Ticket</strong>ing<br />
► Multi <strong>Air</strong>line <strong>Ticket</strong>ing<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 11
<strong>Hahn</strong> <strong>Air</strong> the <strong>Ticket</strong>ing Expert<br />
A simple ticketing process<br />
Four easy steps in your GDS <strong>to</strong> issue on HR-169 HR 169<br />
1.<br />
2.<br />
3.<br />
44.<br />
• Book flight segment(s) and complete booking<br />
• Quick Check airline(s) on www.hahnair.com<br />
• Get fare quote using <strong>Hahn</strong> <strong>Air</strong> as validating carrier<br />
• Issue electronic ticket on HR-169<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 12
<strong>Hahn</strong> <strong>Air</strong> the <strong>Ticket</strong>ing Expert<br />
► No HR segment required in HR-169 ticket<br />
► No additional agreement needed<br />
► No HR service fee for credit cards<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 13
<strong>Hahn</strong> <strong>Air</strong> the <strong>Ticket</strong>ing Expert<br />
► 190 markets (BSPs/ ARC)<br />
► Available for 85 85,000 000 IATA and<br />
IATAN travel agents<br />
► All major GDS worldwide<br />
► More than 250 airlines<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 14
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 15
<strong>Hahn</strong> <strong>Air</strong> s<strong>to</strong>ry<br />
► 1994 founded as a regional carrier in Germany<br />
► 2000 official start of <strong>Hahn</strong> <strong>Air</strong>’s <strong>Air</strong> s ticketing platform<br />
► 2001 IATA membership<br />
► 2008 moving g <strong>to</strong> 100% e-ticketing; g; operating p g industry‘s y<br />
leading universal E-<strong>Ticket</strong>ing platform<br />
► 2011 „Your <strong>Ticket</strong>ing Choice <strong>–</strong> Our Commitment 2011“<br />
service i iinitiative iti ti ffor ttravel l agencies i worldwide ld id<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 16
<strong>Hahn</strong> <strong>Air</strong>’s Benefits and Services<br />
► Website<br />
www.hahnair.com<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 17
<strong>Hahn</strong> <strong>Air</strong>’s Benefits and Services<br />
► Quick Check prior <strong>to</strong><br />
ticketing on HR-169 for<br />
▶ Single <strong>Air</strong>line <strong>Ticket</strong>ing<br />
(most partners)<br />
▶ Multi <strong>Air</strong>line <strong>Ticket</strong>ing<br />
(all partners)<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 18
<strong>Hahn</strong> <strong>Air</strong>’s Benefits and Services<br />
► <strong>Air</strong>line profiles<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 19
<strong>Hahn</strong> <strong>Air</strong>’s Benefits and Services<br />
► Route Maps<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 20
<strong>Hahn</strong> <strong>Air</strong>’s Benefits and Services<br />
► <strong>Ticket</strong>ing Assistant<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 21
How do You benefit from <strong>Hahn</strong> <strong>Air</strong>?<br />
2. Partnership<br />
► Waive your Debit Memo<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 22
How do You benefit from <strong>Hahn</strong> <strong>Air</strong>?<br />
3. Security<br />
► Insurance against insolvency<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 23
How do You benefit from <strong>Hahn</strong> <strong>Air</strong>?<br />
4. <strong>One</strong>-S<strong>to</strong>p-Support<br />
Local <strong>Hahn</strong> <strong>Air</strong> Support<br />
► Phone: 1 877 HR169HR (+1-877-471-6947)<br />
► Phone: +1 - 612 -208 -1269<br />
► eMail: service@hahnair.com<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 24
How do You benefit from <strong>Hahn</strong> <strong>Air</strong>?<br />
► Register <strong>to</strong>day!<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 25
Coming soon…<br />
Enhanced <strong>One</strong>-S<strong>to</strong>p-Support p pp<br />
Global <strong>Hahn</strong> <strong>Air</strong> Service Desk<br />
► Available 15 hours a day, 9:00 a.m. <strong>to</strong> midnight CET<br />
► Support in 6 languages:<br />
English, Spanish, Portuguese, French, Italian, and German<br />
► Phone: 1 877 HR169HR (1-877-471-6947)<br />
► eMail: M il service@hahnair.com<br />
i @h h i<br />
► Website: Request Form<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 26
Thank you for attending <strong>to</strong>day<br />
Steve Beck<br />
s.beck@hahnair.com<br />
b k@h h i<br />
<strong>Welcome</strong> <strong>to</strong> <strong>Hahn</strong> <strong>Air</strong> 17 November, 2011 27
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