Reflecting on - Rdw

<strong>Reflecting</strong> on 

2011 

ANNUAL REPORT 

A cross-mediA AnnuAl report 

This booklet, together with the internet site, forms 

RDW’s cross-media 2011 annual report. This allows 

everyone to inspect the information they want to see 

in their own way, at the moment they want to and using 

a medium they choose themselves. Every medium also 

adds something: additional articles are available online 

and animations are added to bring information to life. 

This booklet explains the most important achievements 

of the RDW in 2011. On http://jaarverslag2011.rdw.nl 

you will find all of the information regarding the RDW 

in 2011. This site is also suitable for smartphone and 

tablet users. Unfortunately, the site is only available in 

Dutch. 

Layar links together the booklet and the site. 

Various pages of this booklet can be scanned using 

the Layar app for references to additional or more 

in-depth information. How Layar works is explained 

on the inside of this cover.

whAt is lAyAr? 

Layar is a smartphone app, which you can download for 

free from the App store and Android market. Using the 

Layar app, you can ‘scan’ articles that have a Layar 

reference. your smartphone then shows a link to 

specific supplementary online information. Wherever 

a Layar logo is displayed in this booklet, the Layar app 

provides more or more in-depth information. 

step by step: 

• Download the 

Layar app 

• Hold your smartphone 

above the page 

showing the Layar 

reference(s) 

• Open the Layar app 

• select the ‘scan’ icon 

on the left next to 

the search bar 

• scan the page. 

After a little 

while, the link to 

the additional 

information will 

appear automatically 

you can also read this additional information 

on http://jaarverslag2011.rdw.nl. Unfortunately, the site 

is only available in Dutch. 

rdw, pArtner 

in mobility 

The RDW is a public service provider in the 

mobility chain. The RDW has extensive 

expertise due to its years of experience 

in the execution of its statutory and 

assigned tasks. Tasks in the area of 

licensing of vehicles and vehicle parts, 

supervision and control, registration, 

information provision and issuing 

documents. Tasks that the RDW executes 

in close collaboration with various partners 

in the mobility chain. This gives the RDW a 

clear position in this chain, with its mission 

being: RDW, partner in mobility. 

The Dutch government has assigned four 

main tasks to the RDW: 

Licensing: the approval of vehicles and 

vehicle parts on the Dutch and European 

market. in addition, based on safety and 

environmental aspects, monitoring the 

technical condition of vehicles. 

Supervision & Control: enforcing 

legislation and regulations and supervising 

companies that carry out public tasks in 

the mobility chain, including garages, 

importers, providers and insurance 

companies. 

Registration & Information Provision: 

registration of driving licenses, vehicles, 

vehicle characteristics, vehicle owners and 

providing the related information. 

Issuing documents: issuing documents in 

the vehicle and driving license chain. 

contents 

mAnAgement reflects 

core results 

LicENsiNg 

sUPERVisiON & cONTROL 

REgisTRATiON & iNfORmATiON PROVisiON 

issUiNg DOcUmENTs 

ObjEcTiONs AND APPEALs, cOmPLAiNTs, NATiONAL OmbUDsmAN 

new And chAnged Activities 

service provision & digitAlisAtion 

cooperAtion & internAtionAlisAtion 

vehicles 

At the wheel 

corporAte sociAl responsibility 

finAnces 

orgAnisAtion 

EmPLOyEEs 

iNTERNAL ORgANisATiON 

icT 

you cAn find rdw here 

04 

08 

08 

12 

14 

15 

17 

18 

20 

22 

26 

32 

34 

37 

40 

40 

43 

44 

46

mAnAgement 

reflects 

4 | RDW | <strong>Reflecting</strong> on 2011 

2011: A foundAtion 

for the future 

The annual report is an important moment to reflect on the 

previous year. Managing Director Johan Hakkenberg (r) and 

Director of Operations Hans van Santen (l) are obviously 

pleased when they review the year. 

management reflects > 2011: a foundation for the future 

<strong>Reflecting</strong> on 2011 | RDW | 5


building blocks 

johan: ‘maybe it’s best to characterise the year as an ‘interim year’. in 2011 

important building blocks were laid. Activities that sometimes were prepared in 

2010 or even before were realised in 2011 and will mainly be of great importance in 

the future.’ 

‘consider the migration of our icT platform from mainframe to Winframe’, explains 

Hans: ‘That was a great feat by the icT department. All our services interface to this, 

even so, no faults occurred. more importantly, even larger new icT projects have 

been started, for instance the national parking database and the preparations for 

an open data structure. 

reliAbility 

We are performing our statutory tasks with increasing efficiently, by, for instance, 

restructuring the Vehicle Technology Division, digitizing services and performing 

the Project Portfolio management. We are employing efficiency to improve quality. 

However, this must never affect reliability’. Together the managers explain the 

importance of reliability: ‘We are investing in the relationships with the people we 

work with in the various areas of mobility. That is progressing steadily, because 

we work well together. The outside world knows what we are capable of and we 

are increasingly invited to join relevant networks. This allows us to take the steps 

required to achieve our wish of becoming an all-round partner in the entire mobility 

chain and by doing so to improve the services we offer to the public. Therefore, 

whether safety, the environment, the vehicle, the vehicle registration or the driver 

is concerned, the RDW makes its contribution. Together with the government, but 

also with the private sector and internationally.’ 

sAfety And corporAte sociAl responsibility 

‘safety and social responsibility are keywords for 2011’, says johan. ‘for instance, 

additional safety measures have been taken for employees and clients throughout 

the organisation and we have started a vitality programme for our employees. 

sustainability also became more prominent in 2011 than before. in our operational 

tasks, we are also playing a role in electrically powered mobility and clarifying 

fuel consumption and cO2 emissions. internally we are working on sustainable 

purchasing and we have invested in video conferencing, which has had an 

immediate effect. The contribution we are making feels good and is the prelude to 

more.’ 



expAnsion And 

internAtionAlisAtion 

And ‘more’ is also the theme for the coming years. 

Hans explains: ‘While we performed our statutory 

tasks well in 2011, we also worked to improve our 

services and to create new tasks. With respect 

to our achievements in the area of innovation, i 

would like to mention the messaging box that will 

be used nation wide, the 100% checking of the 

obligation to have motor Liability insurance and 

the alcohol interlock programme. These are new 

tasks that make a societal contribution that we are 

pleased to fulfil.’ 

‘internationally as well’, adds johan: ‘RDW wants 

to contribute to the competitive position of 

the Netherlands. With our knowledge, we are 

contributing to the country being the ‘gateway to 

Europe’. 

Eucaris, the international communication network 

that we started in the 1990’s, operates well and 

continues to develop. in 2011, we worked on the 

ecall project and left our footprints in Russia, 

Korea and india. for instance, we now have an 

employee stationed in south Korea.’ 

reAdy for the future 

The men are pleased about 2011: ‘We are happy 

with the good relations with ‘our’ ministry and 

extremely proud of our employees. We also work 

well with our Works council. 2011 showed a 

positive financial result. We are keeping a close 

eye on the unstable economic situation, but are 

well able to withstand it. Even more important, we 

have prepared ourselves for the future. The RDW is 

ready for tomorrow, a tomorrow in which we want 

to form a solid link in the national and international 

mobility chain.’ 


licensing 

type ApprovAls 

With respect to type approvals, 2011 was a 

year with its peaks and troughs. There were 

disappointingly few requests. The number of 

inspections only rose at the end of the year. The 

increase in the number of certificates issued was 

in part the result of a large number of chinese 


core results 

The Dutch government has assigned the RDW four important tasks: 

licensing, supervision and control, registration and information provision, 

and issuing documents. This chapter gives the results of the execution of 

these core tasks. 

The RDW is the national authority responsible for monitoring the safety and environmental 

aspects of vehicles in the Netherlands. Before a vehicle is allowed to be used on public 

roads and after an approved vehicle has been modified, the RDW determines whether 

all of the prescribed European safety and environmental requirements have been complied 

with. When approved, the RDW issues a type approval or an approval certificate. As the 

Dutch certification authority, the RDW performs these activities for manufacturers and 

importers from all over the world. The RDW performs this statutory duty in competition 

with other European licensing and certification authorities. 

type ApprovAl 2011 2010 

international type approval 23,939 21,324 

national type approval 2,378 6,597 

conformity of production (cop) 437 461 

test reports 8,202 6,362 

projects being completed. There were also 

more test reports, which were often issued in 

combination with type approval certificates. The 

number of national type approvals that were 

issued fell sharply due to a shift from national to 

international type approvals. 

core results > licensing 

licensing And inspection 

of individuAl vehicles 

The RDW also approves individual vehicles for use on the roads, for instance 

vehicles that have been imported from abroad or vehicles that have 

been repaired after severe damage. In 2011, the supply of vehicles to be 

inspected prior to being imported dropped, among other things due to the 

rise of the sales of new cars under favourable tax conditions. 

countries of origin of imported vehicles 

1. germany 

2. belgium 

3. france 

4. great britain 

5. italy 

65,843 

23,330 

8,175 

7,609 

5,475 

2011 2010 

mopeds 7,784 10,461 

motorcycles 13,558 14,822 

private motor vehicles 107,342 116,748 

light commercial vehicles 14,207 11,895 

heavy commercial vehicles 9,890 9,517 

light trailers and semi-trailers 5,719 6,185 

heavy trailers and semi-trailers 5,862 5,333 

1 2 3 4 5 



speciAl purpose vehicles 

The RDW performs special purpose vehicle inspections and 

PTIs (Periodic Motor Vehicle Test) for special purpose vehicles. 

These include buses, coaches and vehicles for the transport of 

hazardous substances (ADR). 

special purpose vehicle inspections 

buses, taxis, vehicles for 

the disabled 

243 

301 

Adr vehicles 

2011 

2010 

1,344 

1,385 

refrigerated vehicles 

1,442 

969 


2011 

2010 

2011 

2010 


periodic inspections 

by rdw 

PTi stands for Periodic motor Vehicle Test 

(APK). The PTi is a statutory test throughout 

Europe. it is designed to promote traffic safety and 

to protect the environment. Every passenger car, 

commercial vehicle, motor tricycle or trailer with a 

permitted maximum weight exceeding 3,500 kg, 

must be inspected annually or biennially. 

exceptionAl trAnsport 

The PTi is obligatory starting when the vehicle is 

three or four years old, dependent on the vehicle, 

the date it was allowed on the road and the 

type of fuel it uses. Heavy commercial vehicles, 

buses, trailers and some special vehicles must 

be inspected annually from the moment they are 

allowed on public roads when new. 

periodic inspections 2011 2010 

pti inspections (light and heavy vehicles) 3,687 4,397 

Buses 10,133 10,534 

Adr vehicles (transport of dangerous substances) 12,422 12,659 

‘Read this article online’ 

Foreign PTis are also valid here 

Transports that exceed the legally permitted dimensions and/or weights (too high, too 

wide, too long) are only allowed on public roads if an exemption has been granted. 

The RDW is the central issuer of exemptions for the whole of the Netherlands. 

issued exemptions 2011 232,487 2010 218,230 


core results > supervision & control core results > supervision & control 

supervision & control 

RDW issues a range of licences authorising 

companies in the vehicle industry to perform 

specific tasks. in addition to authorising 

companies to perform regular PTi inspections, 

install fuel conversions (LPg), speed limiters (sL) 

pti 

and tachographs (TA), the RDW also authorises the 

holding of vehicles as stock-in-trade, the use of 

commercial number plates (green number plates 

in the Netherlands) and the production of number 

plates. 

The RDW supervises the regular PTI inspections as performed by the authorised 

companies. It has been agreed with the Ministry of Infrastructure and the 

Environment that spot checks will be performed on 3% of the inspections. 


2011 2010 

pti 1 (heAvy vehicles) 

inspection reports 227,406 277,162 

spot check percentage 3.0% 2.9% 

spot checks 8,336 8,074 

pti 2 (light vehicles) 

inspection reports 6,795,245 6,838,972 

spot check percentage 3.1% 3.0% 

spot checks 211,035 207,035 

lpg 


steekproefpercentage 5.1% 6.6% 

spot checks 415 550 

sl/tA 


steekproefpercentage 5.1% 4.4% 

spot checks 4,122 3,592 

compAny visits 

Using company visits, the RDW checks whether 

authorised companies continue to adhere to the 

licensing conditions. if this is not the case, we 

can impose a sanction. To increase efficiency, 

sAnctions 

if companies no longer meet the conditions of 

their license, this can lead to sanctions. in 2011, 

that happened more than 4,000 times. The total 

number of sanctions dropped when compared 

to 2010. This was due to, among other things, 

we started with risk-oriented supervision. in 

2011, this already led to 15% fewer company 

visits concerning PTis, LPg, speed limiters and 

tachographs. 

compAny visits 2011 2010 

pti, lpg, sl/tA 3,663 4,322 

stock-in-trade, commercial number plates, 23,322 24,322 

number plates and related authorisations 


RISk-ORIENTED SuPERVISION 

simplified procedures, such as the printing of the 

PTi report. situations in which, for instance, a PTi 

report or a registration certificate was not easily 

legible, which then resulted in an immediate 

sanction, no longer occur. 

‘Read more about this article online’ 


core results > registration & information provision 

registrAtion & 

informAtion provision 

from the dAtAbAses 

The RDW registers the data of over 10 million vehicles and their owners. 

The databases also contain data on boats/ships, insurance, driving licences and 

moped certificates. These databases are an important source of information for 

other government agencies and private organisations. 

police, ministry of 

Justice And 

ministry of the 

interior And 

kingdom relAtions 

2011: 257,400 

2010: 243,900 

all numbers x 1,000 


insurers 

2011: 12,800 

2010: 11,500 

ministry of 

finAnce 

(tAx Authorities 

And customs) 

2011: 26,200 

2010: 30,000 

other 

(e.g. cbs And cbr) 

2011: 94,800 

2010: 94,000 

bkr (credit 

registrAtion 

office) clients 

2011: 2,900 

2010: 2,300 

locAl 

Authorities 

2011: 19,500 

2010: 19,000 

vehicle industry 

2011: 296,700 

2010: 272,200 

members of 

the public 

2011: 29,000 

2010: 30,000 


OTHER 

INfORMATION 

PROVISION 

core results > issuing documents 

issuing documents 

documents 

Vehicles are accompanied by documents: the registration certificate and the driving licence. 

They say something about the characteristics and identity of the vehicles. Moreover, they 

are the proof for the owner that he is the actual owner of the vehicle and that he is able and 

authorised to drive it. The details on these documents are taken from the RDW databases. 

registrAtion certificAte 

pArt iA (vehicle detAils) 

• Fast-track and individual 

2011: 869,987 

2010: 828,459 

• Replacement documents 

2011: 171,442 

2010: 167,756 

• Special documents 

2011: 3,778 

2010: 3,684 

registrAtion documents 

speedboAts 

2011: 14,510 

2010: 15,803 

registrAtion certificAte 

pArt ib (proof of ownership) 

• Post offices 

2011: 1,974,182 

2010: 2,001,360 

• Vehicle companies 

2011: 1,330,827 

2010: 1,195,706 

• RDW 

2011: 152,020 

2010: 161,643 


core results > issuing documents 

driving licences According to Age 

Everyone who lives in the Netherlands and who wants to take a motor vehicle (private 

car, commercial vehicle, bus, coach, motor cycle or moped) onto the public road must 

possess a valid driving licence, or moped certificate. A driver of a motor vehicle can 

use this document to demonstrate that he/she has the knowledge, insight and skills 

to be able and be allowed to drive the motor vehicle. In 2011, the distribution of valid 

driving licences in the Netherlands over the age groups was as follows: 


• driving licences 

locAl Authorities 

2011: 1,584,211 

2010: 1,791,883 

• driving licences rdw 

2011: 6,176 

2010: 6,706 

vAlid driving licences 2011 

16 years of age 18,452 

17 years of age 32,495 

18 to 24 years of age 985,898 

25 to 39 years of age 2,630,880 

40 to 54 years of age 3,455,413 

55 to 69 years of age 2,652,177 

70 years of age and older 937,535 

totAl 10,712,850 

core results > objections and appeals, complaints, national ombudsman 

obJections And AppeAls, 

complAints, nAtionAl 

ombudsmAn 

complAints 

The RDW employs a uniform complaints 

procedure that not only complies with the general 

Administrative Law Act (Awb) but takes it a step 

further. According to the Awb, a complaint must be 

dealt with within six weeks, but the RDW uses a 

standard time of four weeks. 

The number of complaints in 2011 dropped when 

compared to 2010, because more attention was 

paid in 2011 to preventing ‘human’ errors. The 


OBJEcTIONS 

AND APPEAlS 

RDW hopes to continue this trend in 2012, among 

other things, by identifying patterns of complaints 

and taking targeted measures to address them. 

The RDW’s complaints index has been below 1% 

for several years already (similar to last year, on 

average 0.12%). This shows that the number 

of complaints is relatively very low with respect 

to the total activities performed (including the 

number of inspections carried out, the invoiced 

orders and the issued exemptions). 

number of complaints 2011 2010 

received complaints 852 916 


NATIONAl OMBuDSMAN 


pti 2.0 

in 2010, the PTi 2.0 modernisation Project was 

started. This project investigates how the PTi can 

be improved and simplified. Points to consider 

include: 

• checking the emissions using EObD (European 

On board Diagnostics) 

• checking the sound performance of exhaust 

systems 

• checking for oil leaks during the PTi 

The PTi increasingly has to deal with hybrid 

electric or completely electric vehicles. As of 

1 April 2012, a number of requirements have been 

placed on the components of the electric driveline 

new And chAnged 

Activities 

The world of mobility is continually changing. Vehicles change, 

technology changes, rules are amended and new laws are 

drawn up. These types of changes can lead to new tasks or 

amended activities for the RDW. 

odometer reAdings 

As a car buyer, you do not want the odometer 

reading to be tampered with. if it is, you will pay 

more than the car is worth. Even so, it is estimated 

that 5% of the cars in the Netherlands display an 

incorrect odometer reading. To be able to identify 

odometer fraud better and faster, the vehicle 

trade must report mileages to the RDW more 

often. Not only during the annual APK, but for 


of these vehicles. The principle used when 

modernising the PTi is that the burden it presents 

does not rise and that the inspection aligns as far 

as possible with the international regulations. PTi 

2.0 will came into force on 1 April 2012. 

in addition to modernising the inspection 

procedure, the PTi process is continuously being 

optimised. for instance, the RDW is searching for 

opportunities to improve the supervision of and 

the provision of information to the inspectors. 

moreover, the no-claim (bonus/malus) insurance 

system is being investigated as well as the 

possibilities related to spot checks. 

instance also when vehicles are added to 

the stock-in-trade, when the ownership of a 

vehicle changes and during maintenance and 

repair. in the future, the buyers will also benefit 

from this. The intention is for them to be able to 

check the reliability of the odometer readings via 

www.rdw.nl. This is currently only possible via an 

NAP certificate and an NAP web label. 


new and changed activities 

behind the wheel 

At 17 

since November 2011, young people can start 

taking driving lessons at an earlier age than 

before, thanks to 2todrive. This means: theory 

exams at sixteen, taking driving lessons at sixteen 

and a half and taking the driving exam after the 

seventeenth birthday. Passed? The new driver 

can only drive on public roads if supervised by an 

experienced driver. This allows young people to gain 

additional experience before driving completely 

independently. The young driver must apply for a 

supervisor’s pass. This can be done at www.rdw.nl. 

The RDW checks whether the young driver and the 

(maximum of five) supervisors meet the conditions. 


100% ENfORcEMENT Of THIRD PARTy 

INSuRANcE OBlIgATION 


service provision & 

digitAlisAtion 

The RDW attempts to make the service it provides to all target 

groups as easy and efficient as possible. Digitalisation its services 

plays an important role here. 

internet use 2011 

Visitors www.rdw.nl 10,161,017 

Downloads of brochures and forms 460,350 

Webselfservice 312,636 

Visitors www.apk.nl 118,015 

online plAnning 

And Appointment system 

The planning and appointment system (PAs) 

enables business and private customers to use 

the internet site of the RDW to arrange inspection 

appointments for various vehicles. The RDW 

inspection station employees and customers 

record appointments in the planning module. 

The result is convenience and efficiency for 

both parties. 


DIgINOTAR 

HAckED 

because both customers and RDW employees 

appreciate the PAs system, efforts are being 

made to take the next step: The planning 

and appointment system Phase 2. Additional 

functionality will be added, making it possible to 

request multiple services in one go, or to request 

a one-day registration document online. 

service provision & digitalisation 

messAging box 

used nAtion wide 

The RDW developed the electronic messaging 

box in 2009, on the initiative of the manifest 

group. government bodies can use this system to 

send personal emails to members of the public. 

This saves paper. The RDW was the first 

organisation to start sending messages via the 

messaging box: first the PTi reminder and later 

the driving licence reminder. The number of users 

of the messaging box almost tripled in 2011: from 

53,885 to 143,962. 

in addition to the RDW, the UWV, the social 

the digitAl portAl 

for members of 

the public 

The RDW’s digital portal is open 24/7. for instance, 

everyone can see their own information and can 

arrange a number of things including requesting 

a temporary suspension of road tax payments or 

requesting a replacement registration certificate. 

The use of the existing digital services has been 

extended further in 2011 and a number of new 

electronic services have been launched on the 

portal. for instance the new service ‘inspection of 

your own details’. 

insurance bank and various local authorities also 

use the messaging box. in 2012, the Tax Authority 

will start a pilot and the DUO and the cjib will 

possibly also participate. As a result, the number 

of messages and users will grow considerably 

in the coming years. since 1 january 2012, the 

messaging box has been owned by Logius, the icT 

management organisation of the government. 

This will give the messaging box the status of a 

widely accepted way of providing digital services 

to the general public. 

This allows members of the public to see what 

vehicle details have been included about them in 

the database. This concerns both current details 

and historical details (up to nine years old). 

in 2011, the services portal has also been prepared 

to provide new services that will come online in 

2012, such as the requests for supervised driving 

2todrive, and the online registration of odometer 

readings. 


DIgITAl cONVENIENcE fOR 

BuSINESS cuSTOMERS 

20 | RDW | <strong>Reflecting</strong> on 2011 <strong>Reflecting</strong> on 2011 | RDW | 21

cooperAtion & 

internAtionAlisAtion 

The tasks of the RDW increasingly extend to include the entire 

mobility chain. In this ‘chain’, the RDW increasingly cooperates 

with other national and international partners. 

rdw helps russiA with recycling 

The Russian car industry is becoming increasingly 

aware that recycling is profitable. Not only due 

to the reuse of raw materials, but also to prevent 

environmental damage. moreover, it can also 

benefit the possible export of cars to the European 

Union. Russia has high ambitions in this respect, 

however, the EU places rather strict requirements 

on the material use of new imported vehicles. 

the new wAy of pArking 

mobile parking is the logical extension of 

coin-operated machines, tickets and parking 

discs. The idea is to forward your vehicle 

registration number using your smartphone and 

to pay later. Part of this system is the National 

Parking database that the RDW has developed. 

This new national database records, based on 

the vehicle registration number, whether a car 

can be parked in a certain area. it also contains 

the registration numbers of vehicles that have 

specific parking rights, such as care provider 

permits, permits for loading and unloading and 

resident permits. The customers of providers 


Therefore, the RDW and the Russian Nizhny 

Novgorod University have signed an intention to 

cooperate. The goal is to help the Russian vehicle 

industry establish a system for vehicle registration 

and recycling. Our knowledge and experience are 

extremely advantageous here. The project will be 

subsidised by Agentschap NL. 

such as yellowbrick, Parkmobile and Parkline are 

already benefiting from this new way of parking, 

thanks to this database. Enschede was the 

first, in the course of 2011 Amersfoort and Den 

bosch also joined the National Parking database. 

The system has also been prepared for nine 

other municipalities to join in 2012, including 

Amsterdam. This project is in perfect keeping with 

the mission of the RDW. As a partner in mobility, 

we operate in the entire chain of traffic and 

transport, safety and the environment, including 

innovative developments such as the development 

of digital parking. 


DATABASE Of 

PARkINg cARDS 

fOR THE DISABlED 

cooperation & internationalisation 

smArter on 

the roAd 

Environment, safety, efficient road use and 

preventing traffic jams are important objectives. 

To realise them, the international focus is 

increasingly on intelligent Transport systems 

(iTs). These are systems that contain a clever mix 

of telecommunications, electronics, information 

technology and traffic technology. such systems 

open the path to environmental, safety, transport 

and mobility benefits. Examples? 

• Digital travel advice to avoid traffic jams 

• Vehicles that communicate with each other 

• Vehicles that warn the driver or even intervene 

when the road is slippery, a child crosses the 

road or a train approaches an unattended level 

crossing. 

iTs has such a high priority for the European 

commission that an iTs action plan has been 

drawn up. The Dutch government is participating 

in this plan. many iTs topics interface directly with 

the work of the RDW, for instance, because of the 

information exchange between cars and other 

cars, roadside equipment, service providers or the 

RDW databases. This demands an overall view to 

be taken of iTs. in 2011, we started committing 

this view to paper. in addition, work has been 

done on other iTs topics including ecall, electronic 

vehicle registration plates, parking and European 

standardisation in the area of pricing (EETs, 

European Electronic Toll services). 


RDW ASSISTS IN MAkINg AN 

INVENTORy Of TOll SySTEMS 


HARlEyS ROAR A WElcOME 

TO Eu DElEgATION 


cooperation & internationalisation 

to indiA 

in April, minister schultz from infrastructure and 

the Environment, together with managing Director 

johan Hakkenberg visited india. This visit was part 

of a trade mission in which many companies from 

the transport sector participated. 

The RDW joined the programme concerning 

“intelligent Transport systems”. Discussions 

were held with the indian minister of Road 

Transport and motorways regarding establishing 

an indian vehicle registration system. 

The RDW discussed with Tata motors if it, as an 

organisation, could contribute to the type approval 

process for the TATA cars. contact has also been 

made with mahindra Reva, a manufacturer of 

electric vehicles. This company sees opportunities 

in the Netherlands. 

rdw in south-koreA 

The Vehicle Admission & surveillance Department 

has seen a large increase in its work in south Korea 

in recent years. This has resulted in a large number 

of return flights and a heavy load on the testers, 

but also in high costs for the customer and an 

increased environmental burden. for several years 

border-free collAborAtion 

European borders are fading. in parallel with 

this, collaboration between the member states is 

increasing, also where road traffic documentation 

and information are concerned. As early as 2006, 

this collaboration gained formal status, thanks 

to the establishment of the EReg (Association 

of European Vehicle and Driver Registration 


now, Hyundai/KiA has been asking for a local RDW 

representation, so that they can call upon us more 

easily and RDW staff can be used in a more flexible 

way. Therefore, an RDW employee moved to south 

Korea with his family. in the coming years, he will 

operate for the RDW there. 

Authorities). in 2011, the EReg had 27 members. 

The RDW has chaired this association and has 

been responsible for the secretariat since 2007. 

This time, the annual conference was in Warsaw, 

Poland. Traffic safety, international data exchange, 

re-registration of vehicles, driving licences and 

vehicle documents were high on the agenda. 


rdw cooperAtes in ecAll: 

A cAr thAt crAshes cAlls the 

emergency number (112) itself 

for traffic-safety reasons, it has been decided to make the ecall system 

obligatory for new vehicles in the Eu as of 2015. The RDW will supply 

vehicle information in this respect. 

2 

positioning 

satellite positioning will determine 

the exact location of the accident 

and forward it via ecall to the nearest 

emergency alarm centre. Route 

data and vehicle information (from 

the RDW databases) will also be 

forwarded. This is done based on the 

vehicle identification number. 

1 

emergency cAll 

The emergency number (112) 

is automatically called (ecall) 

if the ‘onboard’ sensors of 

a vehicle register a serious 

accident. if required, a call can 

be made manually via a special 

ecall button. 

4 

3 

contAct 

An employee of the 

emergency alarm 

centre tries to contact 

the passenger(s) or any 

bystanders for more 

information and to 

provide assistance. 

AccurAte help 

speed, precision and additional (vehicle) 

information leads to fast and accurate help 

and improved chances of survival. 


A picture of the 

dutch vehicle 

fleet in 2011 


vehicles 

The RDW focuses on vehicles, safety and the environment. 

The RDW manages the basic vehicle database in the Netherlands and 

provides information about this to authorities at home and abroad. 

for instance, to provide support in combating vehicle crime. The RDW 

tracks vehicles from the moment of development up to and including 

scrapping, in both the technical and the administrative respect. 

privAte motor vehicles 68.2% 

commerciAl vehicles 9.1% 

trAilers 9.1% 


ON-BOARD cOMPuTER 

IN TAxIS 

mopeds 8.0% 

motorcycles 5.5% 

vehicles 


NEW MOTORcyclE 

REgISTRATION NuMBER: 

NuMBERS fIRST 


vehicles 

number plAte 

with rfid chip 


letters to 

counter frAud 

Part ii documents (proof of holdership) are sometimes subject to fraud, for 

instance when cars are stolen or ‘cloned’. To trace this type of fraud, as of 1 

january 2012 an additional check has been introduced. in this way, the RDW 

helps to combat vehicle theft. since 1 january 2012, the control letter must 

also be specified when transferring a car or adding it to stock-in-trade. 

This single capital control letter has been included on all Part ii documents 

issued since 1 january 1995, irrespective of the type of vehicle. The RDW 

automatically checks whether the control letter on the Part ii document is 

correct. This allows forged Part ii documents to be identified. The change 

of ownership or inclusion in the stock-in-trade can only be continued if the 

correct control letter is entered. Repeated entry of the incorrect control 

letter can lead to additional investigation. Vehicle registration certificates 

from before that date will not be checked. 

There are already chips for running shoes, library 

books and bicycle frames. in 2011, the RDW tested 

whether RfiD chips could also be used on number 

plates. The RDW investigated multiple types to see 

whether they are resistant to weather, wind and 

road salt and whether they operate correctly for an 

extended period of time. moreover, various ways 

of reading them out were tested. RfiD chips can be 

read remotely. 


SPEEDBOATS 

They can be linked to, for instance, an Electronic 

Vehicle identification system. That is convenient 

for the police and petrol stations, among others, 

in their fight against petrol theft. A chip also 

offers the possibility to access parking garages or 

company premises, and to link to P&R places. The 

duplicate code (now still necessary when a number 

plate is stolen) could then be dispensed with. 

vehicles 

new vehicle registrAtion 

certificAte lAsts longer 

just like the driving licence, the vehicle 

registration certificate will also be a plastic card. 

This will probably occur sometime in 2013. The 

details of the vehicle and the owner will all be 

recorded on the same vehicle registration card. 

The Part ii document will be replaced by a code 

belonging to the vehicle registration card. The 

vehicle registration card will apply for all vehicle 

categories. The card is easy to use, has a longer 

life and is more difficult to forge. This means that 

the vehicle registration card will help to combat 

vehicle fraud. moreover, the vehicle registration 

card will have a chip containing the same data as 

the card. The new vehicle registration card will 

cost the same as the current paper registration 

certificate. 

newly issued vehicle 

registrAtion certificAtes 

mopeds 

2011 86,979 

2010 107,574 

motorcycles 

2011 22,422 

2010 24,853 

privAte motor 

vehicles 

2011 641,583 

2010 590,006 

The vehicle registration cards will no longer 

be made at the Post Office, but will be made 

centrally and sent to the registered owner/holder. 

This amended procedure makes it possible to 

have multiple and different issuing locations. 

However, an application takes an additional day. 

An emergency procedure, similar to that used for 

the driving licence, will also be established. central 

issuing is also the prelude to the possible digital 

application for a vehicle registration certificate. 

for the transition to the card, the RDW has to 

modify many processes, procedures and systems. 

in 2011, two study days were held to inform the 

vehicle sector of the developments and to ask 

advice regarding the route to take. 

A registration number is a means of identifying a vehicle. The total vehicle 

registration consists of the number plates with a letter and number combination 

attached to the vehicle and the associated (paper) registration certificate. 

commerciAl 

vehicles 

2011 81,100 

2010 68,906 

trAilers 

2011 37,903 

2010 37,120 


vehicles 

number of cArs thAt chAnged 

ownership in 2011 


5,149,923 

(including stock-in-trAde) 

first type ApprovAls And 

AuthorisAtions for the 

Alcohol interlock 

if in the past you were caught multiple times 

for driving under the influence of alcohol, you 

would lose your driving licence. since December 

2011, the judge can also sentence the driver who 

has been caught to follow the alcohol interlock 

programme. An aspect of this programme is to 

have an alcohol interlock installed in the car. 

Only sober drivers will then be able to start their 

car. The objective of this programme is to reduce 

the use of alcohol in traffic. Approximately 

a quarter of traffic fatalities are the result of 

alcohol use. 

since the end of 2011, the RDW has managed 

the alcohol interlock database. This contains the 


NuMBER Of ScRAPPED 

ElEcTRIc cARS 

data of the participants, including the beginning 

and ending dates of their programme, the reason 

of participation, the values measured during the 

programme and the registration number of the car. 

The RDW provides these details to the cbR and, for 

instance, to the police and the Public Prosecution 

service. garages that want to install alcohol 

interlocks, must be authorised to do so by the 

RDW. On 17 November, the first installer received 

the required authorisation. They can only install 

alcohol interlocks of a specifically approved type. 

On the same day, the RDW issued the first alcohol 

interlock type approval to its manufacturer Dräger. 

vehicles 

scrApped vehicles 

The RDW tracks vehicles in both the technical 

and administrative sense from the moment 

they are completed and go onto the road up 

to the moment they are scrapped. in 2011, 

277,554 vehicles were scrapped. 

2011 2010 

mopeds 20,623 10,923 

motorcycles 4,062 3,446 

private motor vehicles 235,888 233,791 

commercial vehicles 14,905 16,526 

trailers 2,076 1,553 

total 277,554 266,239 


tineke 

netelenbos 

do you drive often? 

yes, i drive at least 60,000 kilometres a year. On account of various 

functions, i get to really every corner of the Netherlands and i often drive 

to switzerland for personal reasons. if environmental considerations and 

money did not play a role, i would prefer to drive a Volvo Xc 90, but i find 

it really ‘not done’ to drive around the Netherlands in such a car, so i chose 

its younger brother, the Xc 70. A nice workhorse, with a high seating 

position, automatic gearbox and four-wheel drive. 

on the roAd 

Of course you sometimes see accidents and it can be miserable on the 

road, when it is busy or when the weather is bad. but there are also 

wonderful moments of relaxation. for instance when driving over the 

ijsselmeer Dam or around the lakes in the province of friesland. Then i 

turn on the radio, or listen to a wonderful opera. Extremely relaxing. 

the rdw in 2011 

2011 was a crisis year, but car sales were good, therefore the RDW issued 

many registration numbers. i also consider the developments concerning 

electric cars positive. internally, the icT migration has been a particularly 

marvellous achievement of the RDW. it was such a major operation, 

with such a high risk of failure that went completely problem free. The 

icT employees have done a fantastic job. Anyway, i find that fascinating 

about the RDW: its icT-driven character and the active role it plays in 

digitizing society. 

future chAllenges 

The further digitalisation of ‘automotive’ offers the RDW major 

challenges. for instance, cars are increasingly computer controlled and 

this requires the periodic vehicle inspection (PTi) to be amended. but 

also the further rolling out of Eucaris (EUropean cAR and driving licence 

information system), for which the RDW was in at the outset, is a fine job. 

The RDW has a good reputation, both nationally and internationally. i will 

continue to follow it with interest in the future. 


At the wheel 

Tineke Netelenbos has been the chair of the Supervisory Board of 

the RDW since 2004. This position can be held for a maximum of eight 

years, so she will take her leave as of 1 July 2012. With pain in her 

heart: ‘The RDW is a fantastic organisation to work for, with extremely 

committed employees.’ To honour her departure, we asked her for her 

experiences ‘At the wheel’. 

at the wheel 


course set 

in 2011, the RDW determined the course of its 

corporate social Responsibility policy. in 2012, 

the RDW wants to realise a 5% cO 2 reduction in 

its business operations when compared to 2011. 

in reporting its corporate social Responsibility 

policy, the RDW employs the guidelines of 

the global Reporting initiative (gRi: www. 

globalreporting.org). Another priority is 

sustainable purchasing. in 2011, a baseline 

measurement was carried out based on the 

sustainability requirements of the ministry of 

infrastructure and the Environment. 

in this way, we can track progress in this area. 

the rdw And co2 

The RDW focuses on vehicles, safety and the 

environment. The RDW monitors the environment 

and the safety aspects of the Dutch vehicle fleet. 

Within that framework, in 2011, the RDW made 

vehicle data from the vehicle registration database 

available to support the Dutch environmental 

policy and for research into the cO 2 emissions 


corporAte sociAl 

responsibility 

People expect effective service and meticulous accountability from 

the RDW. This also includes corporate social responsibility. 

After all, we are responsible for the consequences that our activities 

and decisions have on people, the environment and society. 

Energy efficiency, reuse and safety therefore have high priority. 

concrete Actions in the AreA of 

corporAte sociAl responsibility 

in 2011 were: 

• The RDW carried out a pilot into electric driving 

and influencing behaviour related to cO2 The RDW cooperated in the mobility covenants 

in groningen - Assen and Haaglanden 

• The RDW made vehicle data from the vehicle 

registration database available, to support the 

environmental policy and for research into the 

cO2 emissions of the Dutch vehicle fleet 

of the Dutch vehicle fleet. Of course, RDW is not 

only engaged in the environmental aspects of the 

Dutch vehicle fleet, we also focus on cO 2 reduction 

within our own organisation. in 2011, the total 

cO 2 emission of RDW was 5,281 tonnes. This 

represents a drop of 6% when compared to 2010. 


corporate social responsibility 

sAfety first 

safety is an important precondition for the 

effective execution of our work. in 2011, the RDW 

has addressed optimising safety throughout the 

organisation. in some parts of the organisation, for 

instance the RDW test centre in Lelystad (TcL), the 

chance of operational risks is greater than in the 

office. Therefore, important investments in safety 

have been made there. 

the benefit of video 

conferencing 

since 2010, the RDW employees in Zoetermeer, 

groningen and Veendam can meet each other 

using a new video conference system. This 

resulted in a considerable increase in video 

conferences in 2011. The experiences are positive. 

And so are the results: video conferencing results 

in more productive hours and also reduces 

travelling costs and cO 2 emissions. 

for instance, the test centre purchased a new 

emergency vehicle in 2011, which can be used to 

rapidly and effectively provide assistance in the 

event of an emergency. in addition, new asphalt 

has been laid on the test track, as the old asphalt 

needed replacement after being in use for a long 

time. When replacing the asphalt, sustainability 

has of course been considered: the top layer of the 

old asphalt has been 100% recycled. 


corporate social responsibility 

dAtA AvAilAble to 

the outside world 

The RDW has decided to give the outside world 

access to non-sensitive database data as ‘open 

data’. This increases government transparency 

and gives an economic stimulus due to the reuse 

of data. in the past year, we have investigated 

how we can provide access to these data and what 

the effects would be. The result is an open-data 

strategy, that anticipates the revision of the 

Psi directive, the upcoming revision of the WOb 

(government information (Public Access) Act and 

the i-strategy of the Dutch government. 

The ministry of infrastructure and the Environment 

and other implementing bodies form a sounding 

board for the RDW. 

The RDW has a considerable amount of interesting 

information: vehicle data, driving licence data 

and inspection data. A proportion of our revenu 

comes from making these data available to 

information providers and other parties that 

process them for the market. in addition, we 

provide this information ourselves via www.rdw.nl. 

This information is freely available for occasional 

use. The developments around open data can 

influence the manner in which the RDW makes this 

information available, in particular to companies. 

These data concern, among others, service, 

topicality, degree of detail, technology and costs. 


finAnces 

2011 showed a good financial result. The RDW is keeping a close eye 

on the unstable economic situation, but is well able to withstand it. 

‘Read more about Annual Report online’ 

The financial information in this Annual Report relating to the 2011 financial year 

was audited by Pricewaterhousecoopers on 19 march 2012. The full statutory 

Annual Report, including the complete financial statements and the unqualified 

audit certificate are available at http://jaarverslag.rdw.nl. The supervisory board 

approved the statutory Annual Report during its meeting on 9 march 2011. 

The supervisory board is accountable for its work to the minister of infrastructure 

and the Environment. The report of the supervisory board is included as part of 

the statutory Annual Report. 


AlAnce sheet operAting 

stAtement 

As At 31 december 2011 As At 31 december 2011 

Assets bAlAnce As At 31 dec 2011 Balance as aT 31 Dec 2010 

fixed Assets 44,314 49,187 

current Assets 43,326 36,228 

totAl Assets 87,640 85,415 

liAbilities bAlAnce As At 31 dec 2011 Balance as aT 31 Dec 2010 

reserves 43,579 44,325 

provisions 15,948 11,942 

current liAbilities 28,113 29,148 

totAl liAbilities 87,640 85,415 

(All Amounts Are in € 1,000s) (All Amounts Are in € 1,000s) 

operAting income 

operAting expenses 

variable costs 

staff costs 

general costs 

project costs 

depreciation and amortisation 

financial income and expenses 

result from ordinAry 

operAtions 

finAnciAl income And expenses 

interest income 

interest charges 

net result 

realised 2011 Budgeted 2011 Realised 2010 

38 | RDW | <strong>Reflecting</strong> on 2011 <strong>Reflecting</strong> on 2011 | RDW | 39 

194,701 

23,607 

113,967 

36,110 

8,676 

8,474 

4,757 

195,591 

-890 

172 

-28 

144 

-746 

186,455 

25,183 

110,927 

34,757 

5,990 

10,099 

0 

186,956 

-501 

0 

0 

0 

-501 

188,450 

24,949 

106,997 

32,498 

8,783 

10,547 

4,199 

187,973 

478 

98 

-265 

-167 

311

employees 

1,485 1,497 

2011 

2010 

number of employees in people 

As At 31 december 


orgAnisAtion 

External service provision can only be effective if the internal 

organisation is correct. In 2011, the RDW worked hard on the IcT 

infrastructure and the organisation around vehicle technology. 

To help our employees do their work, in 2011 considerable attention 

was given to safety, flexible working and strategic personnel policy. 

1,343.5 1,362.5 

2011 

2010 

number of employees in ftes 

As At 31 december 

distribution of employees in people 2011 2010 

registration & information division 350 345 

vehicle technology division 721 729 

ict division 222 228 

management and staff departments 192 195 


BEST EMPlOyER 

organisation > employees 

employees Joining And leAving 

Absence due 

to illness 

Absence due to illness in 2011 was 4.5%. 

That is the same as 2010. On average, an 

employee reports ill 1.3 times per year. 

in 2010, this was 1.6 times. The average 

duration of absence was 12.7 calendar days, 

an increase of 1.7 days when compared to 

2010. 

40 48 

trAining costs (in euros) 2011 2010 

total training costs 1,590,872 1,944,648 

Average number of employees (in people) 1,487 1,515 

Average per employee 1,070 1,284 

training costs in % of the wage bill 1.8% 2.2% 


organisation > employees 

belgiAn decorAtion 

King Albert ii from belgium has honoured three 

RDW employees for their contribution to European 

collaboration. former deputy director Hans van 

der bruggen was made an Officer in the Order 

of Leopold ii. Our colleagues idske Dijkstra and 

Herman grooters were both made Knights in the 

Order of the crown. They received their awards 

for their contribution to European collaboration. 

As a result of their work for Eucaris (European 

car and Driving Licence information system), 

the exchange of vehicle and driving licence 

information within Europe has increased markedly. 

The award ceremony took place at the Dutch 

embassy in brussels. 

young civil 

servAnt of 

the yeAr 

RDW employee Albert jan van Zwieten has won 

the public award for young civil servant of the year 

2011. The election was held in january 2011 for the 

ninth time. in addition to the honour, it also gained 

him a cheque for 1,000 Euros, to be used for a 

training course at the management Academy. 



ANNIVERSARy fOR 

DRIVINg lIcENcES 


VITAlITy PROgRAMME 

STARTED 

25 yEARS 

organisation > internal organisation 

internAl orgAnisAtion 

new structure for 

vehicle technology 

The RDW is an organisation that is continually 

changing as the world of mobility changes. The 

aim is to stay ahead of the public, European and 

global challenges in the area of vehicle technology, 

and from that position to create new opportunities 

for the RDW and for the Netherlands. To be able 

to do this, in recent years, the organisational 

structure of the vehicle technology division 

has been amended. The V10 programme has 

streamlined these changes. 

This concerns: customer-oriented acting and 

thinking, efficiency and operational excellence 

and uniform responsibility for management and 

employees. 

portfolio simplifies 

proJect choice 

How do you distribute the budgets and available 

people over the projects? A difficult job, certainly 

when every year it seems that the number of 

projects to be executed exceeds the available 

capacity. it is inevitable that choices must be 

made. The figures: every year, the RDW spends 

35 million Euros on 80 projects. Together, these 

projects require 200,000 man-hours. 

Thanks to V10, the vehicle technology division 

(VT) received a new main structure in 2010, 

including a position for the new Knowledge and 

information management (Kim) department. in 

2011, the focus was on reforming the division’s 

three main processes: PTi, individual inspection 

and Vehicle Admission & surveillance. The 

business Operations and innovation staff 

department is part of the restructuring. 

The division has been working in accordance with 

the new procedure since 1 january 2012. in 2013, 

the entire restructuring will be evaluated. 

The Project Portfolio management expert group 

has been established to get better insight of the 

flow of projects and by doing so to be better able 

to choose the right ones. This group, known as the 

PPm expert group, selects the projects, identifies 

the relationships and overlaps, and advises the 

management team. The expert group consists 

of representatives from all divisions and staff 

departments. 


WORkINg AT HOME 

ARRANgED IN THE cAO 


organisation > ict 

ict 

greAt performAnce 

in the AreA of ict 

The RDW has managed to replace the engine of a car 

while it was moving. This metaphor is analogous to the 

replacement of the entire computer system that was 

completed at the end of 2011 after years of careful 

preparation. The RDW replaced the mainframe by a 

network of computers, the Winframe. 

With a mainframe, all databases run on a single central 

computer system. That is vulnerable and restricts 

growth. it therefore had to be replaced to guarantee 

continuity of service and to prepare for ongoing 

digitizing. The RDW databases, with the vehicle 

registration database being the most important one, 

must be available 24/7. This made the replacement 

complex. 

in phases, all of the services were transferred and 

at the end of December, the central database was 

migrated. initially it was announced that the services of 

the RDW would be unavailable for two days (28 and 29 

December), but in practice, 95% of all of the services 

were available again in just half a day. The icT Division 

and the line departments have made a giant effort 

and collaborated excellently with each other and the 

customers. 


the organisation > ict 


inspection centre Amsterdam 

main Office at 

Zoetermeer 

inspection centre 

Waddinxveen 


schiedam 


Zwijndrecht 

inspection centre Rijen 


Roosendaal 

Test centre Lelystad 


you cAn find 

rdw here 

The RDW currently has 21 establishments in 19 

locations in the Netherlands 

inspection centre Venlo 

inspection centre Elsloo 


Heerenveen 


Nieuwegein 


Arnhem 

inspection centre Den bosch 

inspection centre Veldhoven 

icT, groningen 

inspection 

centre 

groningen 

R&i, Veendam 

inspection centre Zwolle 

RDW APK centre 

The Netherlands 


Almelo 

rdw editoriAl boArd 

Nathalie gruithuijzen and Annette Koemans 

concept & design 

7causes in collaboration with Eindeloos 

copy 

7causes in collaboration with chris bos 

photogrAphy 

fotogeniek pages 4, 7, 32 

David van Hoorn pages 16, 19, 23, 36 

you cAn request copies of 

this AnnuAl report from: 

RDW 

Postbus 777 

2700 AT Zoetermeer 

Telephone: + 31 598 39 33 30 

(€ 0.10 per minute in the Netherlands) 

you cAn Also inspect And downloAd 

All of the informAtion on 

http://jaarverslag2011.rdw.nl

Reflecting on - Rdw

Create successful ePaper yourself

Delete template?

Save as template?