0 Newham Directory GC - Your Newham

2004/05
Your handy-to-keep guide to living in Newham, including information
on council tax, business rates and our performance during 2003/04.

Welcome to the Newham Directory
Welcome to the first edition of the Newham Directory, an
easy access guide to essential services for everyone living
in the borough. I hope that you will find it useful.
Included in the directory is information on the council’s
performance last year and our targets for this year.
You can also find information about your council tax and
business rates for 2004/05.
A year of opportunity
2004 promises to be a very exciting year for us. With
Newham at the heart of our country’s bid to host the 2012
Olympic Games, we will be in the spotlight as never before.
There are many reasons to be proud of Newham; we are
for starters the youngest and most ethnically diverse place
in the country. At the heart of London’s regeneration, this
is a time of opportunity for us all.
Improving Newham
As a council we hope that things are improving. A recent
inspection by the government has officially rated us as a
good local authority in the way we serve you the resident,
up from last year’s rating of fair. This firmly places us among
the top authorities in London.
The annual independent survey by the Association of London
Government, states that residents think things are getting
better as well. Now 68 per cent of you, 11 per cent more
than last year, think Newham is a good place to live.
So a lot has been done, but we are not complacent and we
know that there is much more to do.
Concentrating on your priorities
Our priorities are your priorities and together with our
partners we will be focusing our resources on the areas
you say you care about; cleaning the streets, crime and
anti-social behaviour, educational achievement, social
100s OF SERVICES, JUST ONE NUMBER – CALL NEWHAM COUNCIL ON 020 8430 2000
care, regeneration, health and well being and improving
business efficiency.
This new directory is just one example of business efficiency,
as we hope to increase the scope of it each year helping us
reduce the number of information leaflets we produce. This
means that more money can be spent on your services.
Keeping council tax low
We are also working hard to keep council tax down. I have
restricted this year’s increase of the council’s part of
council tax to just 4.8 per cent. Although this is higher
than I would have liked, it is very low in comparison to
most other parts of London and we remain one of the
lowest council tax authorities in the country.
This is particularly impressive when you realise that we get
£58 million less in government grants than our neighbouring
inner London boroughs, just because we are classified as outer
London. Rest assured we are lobbying hard to change this
situation and get Newham the money it needs and deserves.
Keep in touch
In the meantime, I always welcome your comments and
suggestions about what we can do to improve the quality
of life for everyone living and working in Newham. I will
be holding a series of question times around the borough
throughout the year, details of which will be advertised in
the Newham magazine.
Alternatively you can call me on 020 8430 2107, e-mail
me at mayor@newham.gov.uk or speak to your local
councillor, details of who can be found on page 4 of this
directory.
Look forward to hearing from you.
Sir Robin Wales
Mayor of Newham
NEWHAM DIRECTORY 2004/05 3

Meet your local Councillors Contents
Ever found yourself in need of some advice and support
and not sure who to turn to? Maybe you’ve got incredibly
noisy neighbours or you’d like to campaign for a new
facility in your area. Newham’s councillors can help. Every
day, every week, 60 members – elected by you to represent
your best interests – take an active role in helping people
living and working in the borough.
Councillor
Ayesha Chowdhury
4
Councillor
Alan Craig
Councillor
Lester Hudson
Councillor
Andrew Baikie
Councillor
Bryan Collier
Cllr Omana
Gangadharan
Councillor
Alec Kellaway
BECKTON WARD
Councillor
Maureen Jones
CANNING TOWN SOUTH WARD
Cllr Sukhdev Singh
Marway
EAST HAM NORTH WARD
Councillor
Jo Corbett
LITTLE ILFORD WARD
NEWHAM DIRECTORY 2004/05
Councillor
Chris Seddon
Councillor
Alan Taylor
Councillor
Pat Sheekey
Councillor
Councillor
Councillor
Akbar Chaudhary Alan Griffiths
FOREST GATE SOUTH WARD
Winston Vaughan
Councillor
Richard Crawford
Councillor
Sardar Ali
Councillor
Pat Holland
Councillor
Kevin Jenkins OBE
Councillors know the local issues close to people’s hearts
and can help tackle them with people who matter like the
police, council and health services.
If you’re not sure who your local councillors are, or when to
access their surgeries, you can call the number or log on to
the website address listed below.
Councillor
Conor McAuley
Councillor
Ron Manley
Councillor
Ian Corbett
Councillor
Unmesh Desai
CUSTOM HOUSE WARD EAST HAM CENTRAL WARD
Councillor
Councillor
Councillor
Councillor
Rev. Quintin Peppiatt Pearson Shillingford Shama Ahmad MBE Paul Brickell
EAST HAM SOUTH WARD FOREST GATE NORTH WARD
Councillor
Mahmood Ahmad
Councillor
Lyn Brown
Councillor
Abdul Shakoor
Cllr Abdul Karim
Sheikh BEM
Councillor
Rustam Talati
Cllr Harvinder Singh
Virdee
GREEN STREET EAST WARD GREEN STREET WEST WARD
Councillor
Christine Bowden
Councillor
Councillor
Councillor
Councillor
Khalil Kazi OBE Amarjit Singh Joy Laguda Riaz Ahmed Mirza
MANOR PARK WARD PLAISTOW NORTH WARD
Councillor
Regina Williams
Councillor
Councillor
Councillor
Councillor
Councillor
Councillor
Councillor
Councillor
Graham Lane Neil Wilson
Mike Law
Sarah Ruiz
Vic Turner Judith Garfield David Griffin Anthony McAlmont
PLAISTOW SOUTH WARD ROYAL DOCKS WARD STRATFORD & NEW TOWN WARD
Councillor
Councillor
Councillor
Councillor
Paul Sathianesan Ted Sparrowhawk Megan Harris Oliver Inverary
WALL END WARD WEST HAM WARD
Councillor
Councillor
Councillor
Councillor
Councillor
Joseph Ejiofor June Leitch Marie Collier Clive Furness Paul Schafer
BOLEYN WARD CANNING TOWN NORTH WARD
Councillor
John Whitworth
Councillor
Mary Skyers
Councillor
John Saunders
To find out who your local councillor
is call 020 8430 2000 or visit
www.newham.gov.uk/yourcouncillor
3 Welcome to the Newham Directory
4 Meet your local Councillors
6 Your borough - a map of Newham
7 A-Z - your guide to essential services in Newham
29 Our performance during 2003/04
37 Council tax information
38 Council tax and the council's spending plans
44 Precepting and levying authorities
45 Greater London Authority
47 National non-domestic rates
49 Change of address form
51 Council tax benefit
100s OF SERVICES, JUST ONE NUMBER – CALL NEWHAM COUNCIL ON 020 8430 2000
NEWHAM DIRECTORY 2004/05 5

Your borough – a map of Newham
6
HIGH STREET
WEST HAM LANE
MANOR RO AD
NEWHAM DIRECTORY 2004/05
SILVER TOWN WAY
HIGH S T
ROMFORD ROAD
U PTON
L ANE
PRINCE REGENT
GREEN STREET
BARKING
L ANE
VICTORIA DOCK ROAD
ROAD
HIGH STREE T NORTH
NEWHAM WAY A13
TOLL GATE ROAD
HIGH STRE ET SOUT H
ALBERT ROAD
WOOLWICH M A N OR WAY
Royal Victoria Dock Royal Albert Dock
London City Airport
R i v e r T h a m e s
King George V Dock
NORTH CURCUAR ROAD
ROYAL DOCKS ROAD
A406

All efforts have been made to ensure the information listed
below was correct at the time of going to press. If any
information is incorrect, or you have a service that you
would like listed in next year’s directory, then please write
to us at The Newham Directory, c/o the Communications
Unit, Newham Town Hall, East Ham, E6 2RP or e-mail us at
newham.directory@newham.gov.uk
A
ADVICE AND ADVOCACY
See voluntary/community organisations
AIRPORTS
See transport
B
BENEFITS
See council information
BUSINESSES
Newham Chamber of Commerce
PO Box 212, E7 9AZ
020 8534 0363
London East Ethnic Business Association Ltd
Barclay Hall, Green Street, E7 8JQ
020 8257 4005
For a copy of the Newham Business Directory 2004 (priced
£15) call Peter Cook at Newham Council on 020 8430 2616
or alternatively go on-line at www.newham.gov.uk
C
COMMUNITY CENTRES
Dance, music, sports, quizzes, bingo, fun,
company for all ages and much more can
be found at the various community
centres throughout the borough.
Take a moment to check out the
centre nearest to you to find
out about what is going on in
your area and how you can
get involved.
Aldersbrook Community Centre
Brading Crescent Redbridge, E11 3RT
020 8989 9396
Beckton Community Centre
East Ham, Manor Way, Beckton, E6 5NG
020 7511 1214
Chandos Community Centre
Colegrave Road, Stratford, E15 1DZ
020 8534 0140
Chatsworth Community Centre
Buckingham Road, Stratford, E15 1SP
020 8519 6159
Cundy Community Centre
Hartington Road, Canning Town, E16 3NP
020 7474 6056
8
A-C INCLUDING NEWHAM COUNCIL SERVICES
NEWHAM DIRECTORY 2004/05
Drew Community Centre
14A Drew Road, Silvertown, E16 2DG
020 7476 5023
Field Community Centre
147 Station Road, Forest Gate, E7 0AE
020 8536 2800
Flanders Community Centre
116 Napier Road, East Ham, E6 2SG
020 8472 4020
Granwell Community Centre
97 Whitwell Road, Plaistow, E13 8DA
020 7474 9202
Hathaway Community Centre
Hathaway Crescent, Manor Park, E12 4LY
020 8548 4980.
Hoskins Community Centre
108 Hoskins Close, Canning Town, E16 3RU
020 7511 1860
Jack Cornwell Community Centre
Jack Cornwell Street, Manor Park, E12 5NN
020 8553 3270
Katherine Road Community Centre
254 Katherine Road, Forest Gate, E7 8PN
020 8548 9825
Major Road Community Centre
Community Road, Stratford, E15 1JT
020 8534 0664
Manor Park Community Centre
524 High Street North, Manor Park, E12 6QN
020 8514 0903
Newham African Caribbean Resource Centre
627-633 Barking Road, Plaistow, E13 9EZ
020 8471 2258
One Love Community Centre
1 Bishops Avenue, Plaistow, E13 0PU
020 8472 1056
Park Community Centre
63 Queens Road West, Plaistow, E13 0PE
020 8552 1334
Paul Street Community Centre
48 West Ham Lane, Stratford, E15 4PT
020 8522 1565
Plaistow Trinity Community Centre
Bothwell Close, Canning Town, E16 1QS
020 7366 6048
Upton Community Centre
Claude Road, Upton Park, E13 0QB
020 8552 8647
Vicarage Lane Community Centre
Govier Close, Stratford, E15 4HW
020 8519 0235
The Well Community Centre
49 Vicarage Lane, East Ham, E6 6DQ
020 8586 7070
COMMUNITY FORUMS
Do you have something to say
that’s worth listening to, an
opinion to express about what the
priorities are in your local area
and where money should be spent?
Then your local community forum is
waiting to hear from you.
The borough is divided into 10 forum areas representing
Beckton, Custom House & Canning Town, East Ham, Forest
Gate, Green Street, Manor Park, North Woolwich &
Silvertown, Plaistow, Stratford and West Ham. So if you
want to make a difference to your local area, call 0800
519 4015 to see how you can get involved.
COMMUNITY ORGANISATIONS
See voluntary and community organisations
CONSERVATION
Friends of the Earth and Newham
Conservation Volunteers
20 Lloyd Road, East Ham
020 8470 5393
1st Tuesday of every month at 8pm
NEWHAM COUNCIL INFORMATION
Newham Council Contact Centre
020 8430 2000
Email: customer.services@newham.gov.uk
Monday–Friday, 8am–8pm and Saturday, 9am–1pm
Benefits
Council tax benefit/exemptions 020 8430 2000
Housing benefit 020 8430 2000
Newham Social Services Welfare Benefits Team
020 8430 2000
Social Regeneration Unit 020 8430 2000
Community safety
Disorder Watch 0800 328 1413
Parks Constabulary 020 8471 9099
Street Watch 0800 328 1413
Environment
Abandoned cars 020 8430 2000
Domestic waste removal 020 8430 2000
Fly tipping hotline 020 8430 2000
Noise control 020 8430 2000
Pest control 020 8430 3836
24 hours a day, seven days a week
Respect (fighting crime and anti-social behaviour)
728 Romford Road, Manor Park, E12 6BT
020 8514 5657, hotline 0800 328 1413
Housing
For all information about the Benefits Service, Repairs
Operation Centre and Anti-Social Behaviour Service, call
020 8430 2000. For information on Choice Based Lettings
call 020 8430 2000.
For Newham Warm Zones call 0800 389 7286.
100s OF SERVICES, JUST ONE NUMBER – CALL NEWHAM COUNCIL ON 020 8430 2000
Concerned about people illegally occupying council
properties? Then call Squatstop on 020 8430 6782.
Local Service Centres
If you need advice or information about any of the
hundreds of services provided by the council then drop
into one of the eight local service centres dotted around
the borough. They can be found at:
Beckton
The Globe, 1 Kingsford Way, Beckton, E6 3JQ
Canning Town
3 Beckton Road, Canning Town, E16 4DT
Docklands
4 Pier Parade, North Woolwich, E16 2LJ
East Ham
Town Hall Annexe, 330-354 Barking Road, East Ham
Forest Gate
The Gate, 20 Woodgrange Road, Forest Gate, E7 0QH
Make a difference
Call 0800 519 4015
to find out about your local
Community Forum
Green Street
403-405 Green Street, Upton Park, E16 4DT
Manor Park
685-689 Romford Road, Manor Park, E12 5AD
Stratford
112-118 The Grove, Stratford, E15 1NS
To check out the latest opening hours call
Newham Council on 020 8430 2000.
Mayor of Newham
Sir Robin Wales 020 8430 2000
Newham Language Shop
Interpreting service run by Newham Council
020 8430 2000
Newham Network Community Alarm Service
020 8534 8626
Planning
For all planning enquiries call the council’s contact
centre on 020 8430 2000 and ask for planning –
callers will be put through to the duty planning officer.
Planning applications can also be checked at
www.newham.gov.uk/content/environment/planning_applications
Recycling
Barking Road Recreation Ground
Barking Road, East Ham, E6 2LS – glass, cans and paper
Barking Road
Barking Road, Plaistow, E13 8HR – glass, cans and paper
NEWHAM DIRECTORY 2004/05 9

10
C-E INCLUDING EDUCATION
Barking Road
Opposite Central Pub, East Ham, E6 3BD – glass, cans
and paper
Barking Road
Close to Town Hall, Barking Road, East Ham, E6 2RP
– glass, cans and paper
Boleyn Road
East Ham, E6 1QB – glass, cans and paper
Brooks Avenue/Lonsdale Avenue
East Ham, E6 3PH – glass, cans and paper
Capel Point/Capel Road
Forest Gate, E7 0JA – cans and paper
Durning Hall
Earlham Grove, Forest Gate, E7 9AB – paper
Flanders Road
East Ham, E6 6DX – glass, cans and paper
Folkestone Road Depot
Folkestone Road, East Ham, E6 6BX – glass, cans
and paper
Forest Gate Hotel
Godwin Road, Forest Gate, E7 0LP – glass
Don’t dump it - bin it
Get up to 6 household items
taken away for free
Call 020 8430 2000 today
Gooseley Road
Gooseley Road, East Ham, E6 6AW – glass, cans and paper
Grangewood Street E6 1HA - glass, cans and paper
Hathaway Crescent
Manor Park, E12 6LU – glass, cans and paper
Jack Cornwell Street
Manor Park, E12 5NN – glass, cans, textiles and paper
Katherine Road/Heigham Road
East Ham, E6 2JH – glass, cans and paper
Little Ilford Lane/Church Road
Manor Park, E12 6HA – glass, cans and paper
Millais Avenue
Manor Park, E12 6JR – glass, cans and paper
New Beckton Park
Savage Gardens, Beckton, E6 5NB – glass, cans and paper
Old Police Station
Romford Road/Green Street, Forest Gate, E7 9HY – glass,
cans and paper
Osborne Road
Forest Gate, E7 0PP – glass, cans and paper
Pilgrims Way
Opposite Post Office, East Ham, E6 1HT – glass, cans, textiles
and paper
NEWHAM DIRECTORY 2004/05
Plashet School
Plashet Grove, East Ham, E6 1AD – paper
Priory Road
East Ham, E6 1QB – glass, cans and paper
Romford Road/Dersingham Avenue E12 5NR
– glass, cans and paper
Romford Road/Hampton Road
Forest Gate, E7 0NY – glass, cans and paper
Savacentre
Claps Gate Lane, Beckton, E6 6JF – glass, cans, textiles and paper
Southchurch Road
East Ham, E6 6DZ – glass, cans and paper
St Bonaventures School
Boleyn Road, Forest Gate, E7 9QD – paper
Stansfield Road/Tollgate Road
Beckton, E16 3TA – glass, cans and paper
Station Road/Manor Park Broadway
Manor Park, E12 5BT – glass, cans and paper
Upton Lane
Outside Park, Forest Gate, E7 9PU – glass, cans and paper
Upton Lane/St Georges Road
Forest Gate, E7 9LW – glass, cans and paper
Watson Avenue
East Ham, E6 2BP – glass, cans and paper
Woodgrange Road
Forest Gate, E7 0PP – glass, cans and paper
Jenkins Lane Waste Disposal Site
Jenkins Lane, Barking, Essex, IG11 0AD
01708 527 120
Monday – Friday 7.15am–5.30pm, Saturday & Sunday
7.15–4.00pm and Bank Holiday Weekends (Saturday,
Sunday and Monday) 7.15am–4.00pm
Registering births/deaths/marriages
Register all births, deaths and marriages in the borough at:
Newham Registration Service
Passmore Edwards Building, 207 Plashet Grove,
East Ham, E6 1BT
020 8430 3616/7, 020 8472 5128
Monday to Friday from 9.30am to 4.30pm except
Wednesday’s when open from 10.30am to 4.30pm.
Social care
The council offers a full range of social care for adults,
children and families in the borough and works with other
public services such as the health service. If you, or a
relative, or friend need help then get in touch to find out
what support is available, whether you are eligible to
receive such support and what steps to take. Call
Newham Council Contact Centre
020 8430 2000
For information on all council services log onto
www.newham.gov.uk
D
DOCTORS
See health, general practitioners
E
EDUCATION/LIFELONG LEARNING
50,000 children are educated in Newham’s 94 schools each
year and thousands of adults take
advantage of the lifelong
learning opportunities
available. Winner of
last year’s national
teacher of the year
competition, highly rated
by Government inspectors OFSTED and one of the fastest
improving local education authorities in the country, there is
a lot to be proud of in the borough. To find out more about
provision in your area call the council on 020 8430 2000.
Nurseries
Edith Kerrison Nursery School, Sophia Road, E16 3PB
020 7476 1735
9-11.30am and 12.45-3.10pm
Kay Rowe Nursery School, Osborne Road, E7 0PH
020 8534 4403
9.15 -11.45am and 1.10-3.40pm
Oasis Nursery School, Burke Street, E16 1ET
020 7474 5263
9.15am-3.15am
Oliver Thomas Nursery School, Mathews Avenue, E6 4BU
020 8552 1177
9-11.30am and 1-3.30pm
Rebecca Cheetham Early Excellence Centre
Marcus Street, E15 3JT
020 8534 3136
8.20am - 5.15pm
Ronald Openshaw Nursery Education Centre
Henniker Road, E15 1JP
020 8534 6196
8am-6pm (full-time); 9-11.30am and/or
12.45-3.15pm (part-time)
Sheringham Nursery School, Sheringham Avenue, E12 5PB
020 8553 2479
9-11.30am and 12.45-3.15pm
St Stephen’s Nursery Education Centre
St Stephen’s Road, E6 1AS
020 8471 1366
8am-5pm
Infant, junior and primary schools
Altmore Infant, Altmore Avenue E6 2BX
020 8472 3555
Avenue Primary, Meanley Road, E12 6AR
020 8553 5682
Brampton Primary, Brampton Road, E6 3LB
020 8472 0830
Britannia Village Primary, Westwood Road, E16 2AW
020 7511 5412
Calverton Primary, King George Avenue, E16 3ET
020 7476 3076
Carpenters Primary, Carpenters Road, E15 2JQ
020 8534 4759
100s OF SERVICES, JUST ONE NUMBER – CALL NEWHAM COUNCIL ON 020 8430 2000
Central Park Primary, Central Park Road, E6 3DW
020 8472 0871
Cleves Primary, Arragon Road, E6 1QP
020 8472 6298
Colegrave Primary, Henniker Road, E15 1JY
020 8534 0243
Curwen Primary, Atlas Road, E13 0AG
020 8472 0290
Dersingham Infant, Dersingham Avenue, E12 5QJ
020 8478 2133
Drew Primary, Wythes Road, Silvertown, E16 2DP
020 7476 1727
Earlham Primary, Earlham Grove, E7 9AW
020 8534 6127
Ellen Wilkinson Primary, Tollgate Road, E6 4UP
020 7511 9414
Elmhurst Primary, Upton Park Road, London, E7 9PG
020 8472 1062
Essex Primary, Sheridan Road, E12 6QX
020 8472 0322
Gainsborough Primary, Gainsborough Road, E15 3AF
020 7476 3533
Gallions Primary, Warwall, Beckton, E6 6WG
020 7476 1252
Godwin Junior, Cranmer Road, E7 0JW
020 8534 7601
Grange Primary, Suffolk Road, E13 0HE
020 7476 5146
Hallsville Primary, Radland Road, E16 1LN
020 7476 2355
Hartley Primary, Hartley Avenue, E6 1NT
020 8472 2523
Kaizen Primary, Elkington Road, E13 8LH
020 7473 6890
Keir Hardie Primary, Edwin Street, E16 1PZ
020 7476 1284
Kensington Primary, Kensington Avenue, E12 6NN
020 8470 2339
Lathom Junior, Lathom Road, E6 2DU
020 8472 0386
Manor Primary, Richardson Road, E15 3BA
020 8534 2238
Maryland Primary, Gurney Road, E15 1SL
020 8534 8135
Monega Primary, Monega Road, E12 6TT
020 8472 0533
Nelson Primary, Napier Road, E6 2SE
020 8472 0642
New City Primary, New City Road, E13 9PY
020 8472 2743
North Beckton Primary, Harrier Way, E6 5XG
020 7473 3344
Odessa Infant, Wellington Road, E7 9BY
020 8534 7967
Park Primary, Matthew Park Avenue, E15 4AE
020 8534 4065
NEWHAM DIRECTORY 2004/05 11

12
EDUCATION (CONTINUED)
Plaistow Primary, Junction Road, E13 9DQ
020 8548 5620
Portway Primary, Park Road, E15 3QF
020 8472 7142
Ranelagh Primary, Corporation Street, E15 3DL
020 8534 4364
Ravenscroft Primary, Carson Road, E16 4BD
020 7476 2454
Roman Road Primary, Roman Road, E6 3SQ
020 7476 1602
Rosetta Primary, Sophia Road, E16 3PB
020 7476 5308
St Stephen’s Primary, Whitfield Road, E6 1AS
020 8472 7575
Salisbury Primary, Romford Road, E12 5AF
020 8478 6059
Sandringham Primary, Sandringham Road, E7 8ED
020 8472 3800
Scott Wilkie Primary, Baxter Road, off Hoskins Close, E16 3HD
020 7474 4138
Selwyn Primary, Cecil Road E13 0LX
020 8471 6173
Shaftesbury Primary, Shaftesbury Road, E7 8PF
020 8472 0761
Sheringham Junior, Sheringham Avenue, E12 5PB
020 8478 4244
Sir John Heron Primary, School Road, E12 5PY
020 8514 9860
Southern Road Primary, Southern Road, E13 3JH
020 8471 9048
Star Primary, Star Lane, E16 4NH
020 7476 5336
Being bullied?
Don’t let them get
away with it
Text us now on
07786 277777
Tollgate Primary, Barclay Road, E13 8SA
020 7476 1848
Upton Cross Primary, Churston Avenue, E13 0RJ
020 8552 1081
Vicarage Primary, Vicarage Lane, E6 4AD
020 8472 0674
William Davies Primary, Stafford Road, E7 8NL
020 8472 3864
NEWHAM DIRECTORY 2004/05
Windsor Primary, East Ham, Manor Way, E6 4NA
020 7476 2323
Woodgrange Infant, Sebert Road, E7 ONJ
020 8534 2120
Voluntary aided primary schools
St Antony’s R C Primary, Upton Avenue, E7 9PN
020 8552 3670
St Edward’s R C Primary, Green Street, E13 9AX
020 8472 4337
St Francis’ R C Primary, Maryland Park, E15 1HB
020 8534 0476
St Helen’s R C Primary, Falcon Street, E13 8DD
020 7476 1785
St Joachim’s R C Primary, Shipman Road, E16 3DT
020 7476 1658
St Luke’s C of E Primary, Ruscoe Road, E16 1JB
020 7476 3559
St Michael’s R C Primary, Arthur Road, E6 4EF
020 8472 3964
St Winefride’s R C Primary, Church Road, E12 6HB
020 8478 0510
Voluntary Controlled Primary Schools
St James C of E Junior, Tower Hamlets Road, E7 9DA
020 8534 4030
West Ham C of E Primary, Portway, E15 3QG
020 8534 3904
Special Schools
Eleanor Smith School & Primary Support Service
North Street, E13 9HN
020 8471 0018
John F Kennedy, Pitchford Street, E15 4RZ
020 8534 8544
JFK Post 16 (Beckton) Annexe, Tollgate Road, E16 3LQ
020 7474 6326
Secondary Schools
Brampton Manor, Roman Road, E6 3SQ
020 7540 0500
Cumberland, Barking Road, E16 4DD
020 7474 0231
Eastlea Community, Exning Road, E16 4ND
020 7540 0400
Forest Gate Community, Forest Street, E7 0HR
020 8534 8666
Kingsford Community, Kingsford Way, Beckton, E6 5JG
020 7476 4700
Langdon, Sussex Road, E6 2PS
020 8471 2411
Lister Community, St Mary’s Road, E13 9AE
020 8471 3311
Little Illford, Browning Road, E12 6ET
020 8478 8024
Plashet, Plashet Grove, E6 1DG
020 8471 2418
Rokeby, Pitchford Street, E15 4RZ
020 8534 8946
The Royal Docks Community, Prince Regents Lane, E16 3H
020 7540 2700
Sarah Bonnell, Deanery Road, E15 4LP
020 8534 6791
St Angela’s RC, St George’s Road, E7 8HX
020 8472 6022
St Bonaventure’s RC, Boleyn Road, E7 9QD
020 8472 3844
CHILDLINE
You are not alone call
0800 1111
Stratford, Upton Lane, E7 9PR
020 8471 2415
Further Education
6th form – St Angela’s RC, St George’s Road, E7 8HX
020 8472 6022
6th form – St Bonaventure’s RC, Boleyn Road, E7 9QD
020 8472 3844
Newham College of Further Education
East Ham Campus, High Street South, East Ham, E6 6ER
020 8257 4000
Stratford Campus, Welfare Road, Stratford, E15 4HT
020 8257 4000
New Vic College, Prince Regents Lane, Plaistow, E13 8SG
020 7473 4110
Community Education and Youth Service (NewCEYS) for
adult education opportunities and youth service provision.
NewCEYS Area Offices:
South East Area (Beckton Globe, E6)
020 8430 4041
South West Area (Eastlea Centre, E16)
020 7473 1080
North East Area (Little Ilford Centre, E12)
020 8478 3668
North West Area (Forest Gate Centre, E7)
020 8221 3750
Connexions Service (Youth Information, Advice &
Guidance Services for young people aged 13+):
Youth Information & Advice (Stratford)
020 8221 0802
Connexions Access Shop - Careers Advice (Stratford)
020 8227 1500
Connexions @ Learn Direct (East Ham)
020 8548 9620
Choice 136 (Canning Town)
020 7511 4314
100s OF SERVICES, JUST ONE NUMBER – CALL NEWHAM COUNCIL ON 020 8430 2000
Debden House Adult Residential Centre
020 8508 3008
Emmanuel Youth Project (Forest Gate)
020 8586 2277
Fairplay Outdoor Education Centre
01621 891213
NCY Trust (Plaistow)
020 7511 0680
New Deal for the Young Unemployed (18-24 year olds)
020 8257 4443
Out of School Provision
Newham’s out of school provision includes play, care and
learning opportunities at facilities on or near school sites.
There are different services to suit different
needs such as breakfast clubs, after school
clubs and holiday playschemes. Call your
local school or centre to find out what
is available near you. Please note many
of the schemes are voluntary funded and
so are subject to change.
BECKTON
Community Links, Gallions
Gallions School, Warwall, Beckton, E6
020 7473 2270
Community Links, Hoskins, Children’s and Young People’s
Resource Centre, Hoskins Close, Beckton, E16
020 7511 1860/020 7473 2270
Community Links, REC, Stansfeld Road, Beckton, E16
020 7511 5861/020 7473 2270
Community Links, The Globe, 1 Kingsford Way, Beckton, E6
020 7473 2270
Community Links, Winsor Park
Winsor Park Resource Centre, Warwall, Beckton, E6
020 7473 2270
CUSTOM HOUSE & CANNING TOWN
Abraham’s Nursery, Radland Road, Canning Town, E16
020 7476 3672
Community Links, Canning Town
Care Scheme, 105 Barking Road, Canning Town, E16
020 7473 2270
Pop Top Club
Trinity Community Centre, Bothwell Close, Canning Town, E16
020 7366 6048
EAST HAM
Community Links, Brampton and Roman
Brampton School, Brampton Road, East Ham, E6
020 7473 2270
Community Links, Central Park School
Central Park Road, East Ham, E6
020 7473 2270
Community Links, Hartley
Hartley School, Hartley Avenue, East Ham, E6
020 7473 2270
Community Links, Playhut
Central Park Play Hut, High Street South, East Ham, E6
020 8472 3239/020 7473 2270
NEWHAM DIRECTORY 2004/05 13

14
E-H INCLUDING EMERGENCY SERVICES AND HEALTH
Community Links, St Albans Hall
Wakefield Street, East Ham, E6
020 7473 2270
Community Links, Vicarage
Vicarage School, Vicarage Lane, East Ham, E6
020 7473 2270
Kool Crew
East Ham Leisure Centre, 324 Barking Road, East Ham, E6
020 8548 5850
FOREST GATE
Community Links, Woodgrange
Woodgrange School, Sebert Road, Forest Gate, E7
020 7473 2270
Never too old to learn
Education is for life
Call 020 8430 2000 today
And find out what’s on offer
Durning Hall, Durning Hall Community Centre,
Earlham Grove, Forest Gate, E7
020 8555 0142
Elbwo, 1 Clinton Road, Forest Gate, E7
020 8534 7545/07961 446 561
Kidz Play
Emmanuel Parish Church, Romford Road, Forest Gate, E7
07957 477 050
GREEN STREET
Community Links, Shaftesbury, Shaftesbury Primary
School, Shaftesbury Road, Forest Gate, E7
020 7473 2270
Community Links, Southern Road, Care Scheme,
Southern Road School, Southern Road, Plaistow, E13
07932 044 956/020 7473 2270
St Stephen’s
St Stephen’s Nursery, St Stephen’s Road, East Ham, E6
020 8471 1366
Upton Centre After School Club
Upton Centre, Claude Road, Upton Park, E13
020 8552 8647 ext102
MANOR PARK
Community Links, Jack Cornwell
Warrior Square, Manor Park, E12
020 7473 2270
Community Links, Little Ilford
Little Ilford Youth Centre, Browning Road, Manor Park, E12
020 7473 2270
Community Links, Salisbury
Salisbury School, Romford Road, Manor Park, E12
020 7473 2270
NEWHAM DIRECTORY 2004/05
East Side Young Leaders Academy
St Mark’s Church, Lorne Road, Forest Gate, E7
020 8555 4415
Hathaway Community Association, Hathaway Community
Centre, Hathaway Crescent, Manor Park, E12
020 8548 4980
Little Manor Project
Froud Centre, 1 Toronto Avenue, Manor Park, E12
020 8478 2468
NORTH WOOLWICH & SILVERTOWN
Ascension Play, Play Building, Cundy Open Space,
292 Victoria Dock Road, Custom House, E16
020 7511 4978
Community Links, Asta Children
Resource Centre, Camel Road, Canning Town, E16
020 7473 2270
Community Links, Britannia, Britannia Village Hall,
65 Evelyn Road, West Silvertown, E16
020 7473 2270
St John’s Community Centre
Albert Road, North Woolwich, E16
020 7476 9922
PLAISTOW
Community Links, Curwen
Curwen Primary School, Atlas Road, Plaistow, E13
020 7473 2270
Community Links, Lister
Lister Community School, St Mary’s Road, Plaistow, E13
020 7473 2270
Community Links, New City Care Scheme
New City School, New City Road, Plaistow, E13
020 8471 8999/020 7473 2270
Kidz Haven, St Mary’s Church, St Mary’s Road, Plaistow, E13
07751 370 605
Kool Crew, Newham Leisure Centre,
281 Prince Regent Lane, Plaistow, E13
020 7511 4477
STRATFORD
Bright Futures
Sarah Bonnell School, Deanery Road, Stratford, E15
07956 601 491
Carpenters and Docklands, 98 Gibbins Road, Stratford, E15
020 8534 4121
Community Links, Chatsworth Club
Maryland School, Gurney Road, Stratford, E15
020 8534 0077
Community Links, John F Kennedy
John F Kennedy School, Pitchford Street, E15
020 7473 2270
Community Links, New Canteen
195 Vicarage Lane, Stratford, E15
020 8221 0194/ 020 7473 2270
Community Links, Newtown, Major Road, Stratford, E15
020 8534 3768/ 020 7473 2270
Community Links, Portway
Portway Primary School, Park Road, E15
020 8472 2802/020 7473 2270
Community Links, Three Mills
Three Mills Training Centre, 1 Abbey Lane, Stratford, E15
020 8519 1723/020 7473 2270
Elite, Vicarage Community Centre, Govier Close, Stratford, E15
020 8519 8665
Highway Kids Club, Bryant Street Methodist Centre,
Bryant Street, Stratford, E15
020 8519 6451
If a fire breaks out
•Warn others
• Get out – closing doors
behind you
• Stay Out
• Call 999
Royal Care, 6-7 Park Lane, Stratford, E15
020 8522 0523
St Paul’s Kids Club
St Paul’s Church, Maryland Road, Stratford, E15
020 8534 0077
WEST HAM
Arc in the Park
Open Access Adventure Playground, Hermit Road
Recreation Ground, Bethell Avenue, Canning Town, E16
020 7511 4253
EMERGENCY SERVICES
Ambulance – in an emergency dial 999
Fire – in an emergency dial 999
East Ham Fire Station, 210 High Street South, E6 3RS
Plaistow Fire Station, 145 Prince Regent Lane, E13 8RY
Silvertown Fire Station, 303 North Woolwich Road, E16 2BB
Stratford Fire Station, 117 Romford Road, E15 4JF
Newham Fire and Community Safety Centre
210 High Street, East Ham, E6 3RS
020 7587 2138
GAS – If you smell gas call Transco Gas
Emergency Service 0800 111 999
Police stations – in an emergency dial 999
East Ham, 4 High Street South, East Ham, E6 6ES
020 8534 1212
Monday - Saturday between 6am-10pm
Forest Gate
350-360 Romford Road, E7 8BS
020 8534 1212
24 hours a day - 7 days a week
North Woolwich
Albert Road, North Woolwich, E16 2JJ
020 8534 1212
Monday - Friday between 9am-5pm
100s OF SERVICES, JUST ONE NUMBER – CALL NEWHAM COUNCIL ON 020 8430 2000
Plaistow
444 Barking Road, Plaistow, E13 8HJ
020 8534 1212
24 hours a day - 7 days a week
Stratford
18 West Ham Lane, Stratford, E15 4SG
020 8534 1212
Every day between 6am-10pm (times may vary)
Police Community Safety Unit
020 7275 5889
WATER LEAK – Call Thames Water
0845 9200800
ENVIRONMENTAL SERVICES
See council information
H
HEALTH
NHS Direct
0845 4647 or www.nhsdirect.nhs.uk
24-hours a day
Community Mental Health Team
1 Kempton Road, East Ham, E6 2LD
020 8218 7455
East London and The City Mental Health NHS Trust
0800 783 4839
Newham Primary Care NHS Trust
020 8586 6251
Transitional Primary Care Service
East Ham Memorial Hospital, Shrewsbury Road,
Forest Gate, E7 8QP
020 8586 5020
Monday, 9am-6.30pm, Tuesday, Wednesday and Friday
9am-5pm and Thursday 8am-12 noon
(Service is for asylum seekers, refugees, homeless people
and people who are unable to register with a GP)
Chemists
BECKTON
Beckton Pharmacy, 11 Mary Rose Mall, Frobisher Road, E6
020 7476 0243
Monday to Friday 9am to 6pm
Royal Docks Pharmacy, 23 East Ham, Manor Way, Beckton, E6
020 7511 4157
Monday, Wednesday and Friday 9am to 6.30pm and
Tuesday 9am to 6pm
CUSTOM HOUSE & CANNING TOWN
Berg Pharmacy, 28 Rathbone Market, Barking Road, E16
020 7476 5414
Monday to Saturday 9am to 5.30pm
Chapharm Ltd, 357 Prince Regent Lane, E16
020 7474 3527
Monday to Wednesday and Friday 9am to 6pm,
Thursday and Saturday 9am to 1pm
NEWHAM DIRECTORY 2004/05 15

16
HEALTH INCLUDING DOCTORS (CONTINUED)
EAST HAM
Bagga S.K., 150-152 High Street North, E6
020 8552 8955
Monday to Friday 9am to 7.30pm, Saturday 9am to 7pm
Blakeberry Chemist, 9 High Street South, East Ham, E6
020 8472 1943
Monday to Friday 9am to 7pm and Saturday 9am to 6.30pm.
Blakeberry Ltd, 96 High Street South, E6
020 8472 2967
Monday to Friday 9am to 7pm and Saturday 9am to 6.30pm.
Boots The Chemist, 162-164 High Street North, East Ham, E6
020 8472 0531
Monday to Saturday 9am to 5.30pm, Sunday 10am to 4pm.
Frank Mays Pharmacy, 30 Barking Road, E6
020 8472 0601
Monday to Friday 9am to 6.30pm and Saturday
9am to 5.30pm
Ghir Ltd, 428 Barking Road, E6
020 8470 3716
Monday to Saturday 9am to 7pm
Kingsway Chemists, 290 Barking Road, E6
020 8552 9445
Monday to Friday 8.30am to 6.30pm and Saturday
9am to 1pm
FOREST GATE
Elmfield Drugs Ltd, 302a Romford Road, Forest Gate, E7
020 8534 1652
Monday to Friday 9.30am to 8pm and Saturday
10am to 2pm
Malchem, 63 Woodgrange Road, E7
020 8519 4126
Monday to Friday 9am to
6.30pm and Saturday 9am
to 6pm
Mayors Dispensing Chemist,
45 Upton Lane, E7
020 8471 9746
Monday, Tuesday, Thursday, Friday 9am to 7.30pm,
Wednesday 9am to 5.30pm and Saturday 11am to 5.30pm
Shan Chemist, 453 Romford Road, Forest Gate, E7
020 8534 1775
Monday to Wednesday and Friday 9am to 7pm,
Thursday and Saturday 9am to 1pm
Sherman Chemist, Woodgrange Road, E7
020 8534 2394
Monday to Friday 9am to 6.30pm
GREEN STREET
Akro Pharmacy, 404 Katherine Road, Forest Gate, E7
020 8472 0461
Monday to Wednesday and Friday – 9am to 7pm;
Thursday and Saturday 9am to 2pm.
Bhogals R. Ltd, 303 Green Street, E13
020 8471 2575
Monday to Friday 9am to 8pm, Saturday and Sunday
9am to 7pm
Boots The Chemist, 384 Green Street, Upton Park, E13
020 8472 3879
Monday to Saturday 9am to 5.30pm
NEWHAM DIRECTORY 2004/05
Crailmay Ltd, 70 Green Street, E7
020 8472 2370
Monday to Friday 9am to 6.30pm
L.R.M Dispensing Chemists, 229 Plashet Road, E13
020 8552 2731
Monday to Wednesday and Friday 9am to 7pm,
Thursday and Saturday 9am to 1pm
Lalls Chemist, 76 Katherine Road, East Ham, E6
020 8472 5665
Monday to Wednesday and Friday 9am to 7.30pm,
Thursday and Saturday 9am to 7pm
Razdan Chemist, 3 St. Stephens Parade, Green Street, E7
020 8472 5290
Monday to Friday 9am to 7pm and Saturday 9am to 6pm
MANOR PARK
Anthony’s Pharmacy, 823 Romford Road, Manor Park, E12
020 8478 3669
Monday to Friday 9am to 8pm, Saturday 9am to 6pm
and Sunday 12 noon to 4pm
Bell Pharmacy, 95 Romford Road, E12
020 8478 2861
Monday to Wednesday and Friday 9am to 7pm
and Thursday and Saturday 9am to 4pm
Bernard Black, 683 Romford Road, E12
020 8553 4622
Monday to Wednesday and Friday 9am to 7pm
and Thursday and Saturday 9am to 6pm
Catto Chemists Ltd, 388 High Street North, E12
020 8472 1871
Monday to Friday 9.30am to 8pm and Saturday
10am to 7pm
Duncan’s Chemist, 347 High Street North, Manor Park, E12
020 8472 1555
Monday to Friday 9am to 9pm and Saturday
10am to 1pm
Kingsway Chemists, 214 High Street North, E6
020 8472 2135
Monday to Friday 9am to 7pm and Saturday 9am to 6pm
Manisha Pharmacy, 76 Church Road, Manor Park, E12
020 8478 0480
Monday to Friday 9am to 7pm and Saturday 9am to 6pm.
Plashet Pharmacy, 169 Plashet Grove, E6
020 8472 4560
Monday to Friday 9am to 7.30pm and Saturday 9am to 4pm
Prime Pharmacy, 234 High Street North, E12
020 8470 3214
Monday to Wednesday and Friday 9am to 7.30pm,
Thursday 9am to 7pm, Saturday 9am to 6pm and
Sunday 10am to 4pm
Solanki Chemist, 324 High Street North, E12
020 8472 2901
Monday to Wednesday and Friday 9am to 8pm,
Thursday 9am to 7pm and Saturday 9am to 5pm
NORTH WOOLWICH & SILVERTOWN
Elmfield Drugs Ltd, 5 Woodman Parade, Pier Road,
North Woolwich, E16
020 7476 1202
Monday to Friday 9am to 6pm and Saturday 9am to 1pm
PLAISTOW
Bhogals R. Ltd, 10 Prince Regents Lane, E13
020 8471 3147
Monday to Friday 9am to 7pm, Saturday 9am to 1pm
Gregory Oliver Ltd, 121 High Street, E13
020 472 6313
Monday to Friday 9am to 6pm and Saturday 9am to 4pm
Jetsol Pharmacy, 46 Hermit Road, E16
020 7476 1667
Monday to Wednesday and Friday 9am to 7pm,
Thursday 9am to 1pm and Saturday 9am to 5pm
Sherman Chemist, 21 Hermit Road, Canning Town, E16
020 7476 4328
Monday to Wednesday and Friday 9am to 6.30pm and
Thursday 9am to 5pm
Wilson T.H., 741 Barking Road, E13
020 8472 1054
Monday to Wednesday and Friday 9am to 6.30pm,
Thursday 9am to 6pm and Saturday 9am to 2pm
STRATFORD
Boots The Chemist, 31-32 The Mall, Stratford Centre, E15
020 8534 2272
Monday to Saturday 8.30am to 6pm and Sunday
10am to 4pm
Need a GP
Call 020 7655 6688
Or e-mail
find-a-doc@nelondon.nhs.uk
Cartwrights Chemists, 67 Leytonstone Road, E15
020 8534 1336
Monday to Wednesday and Friday 9.15am to 6.45pm,
Thursday and Saturday 9.15am to 1.45pm
Chemifarm, 70 Leytonstone Road, E15
020 8555 8403
Monday to Friday 9am to 7pm and Saturday 9am to 5pm
Connock, 51 Vicarage Lane, E15
020 8534 3330
Monday to Wednesday and Friday 9am to 6pm,
Thursday 9am to 1pm and Saturday 9.30am to 1pm
Goodall Pharmacy, 164 High Road, Leyton, E15
020 8539 1805
Monday to Friday 9am to 7pm and Saturday 9am to 6pm
Mayors Dispensing Chemist, 127 The Grove, E15
020 8519 6710
Monday to Wednesday and Friday 9am to 7pm,
Thursday 9am to 1pm and Saturday 9am to 2pm
Mediclife Ltd, The Mall, Stratford Centre, E15
020 8555 9188
Monday to Saturday 9am to 6pm and Sunday 10am to 4pm.
Newgate Chemist, 6 Church Street, E15
020 8534 3104
Monday to Friday 9am to 6.30pm
100s OF SERVICES, JUST ONE NUMBER – CALL NEWHAM COUNCIL ON 020 8430 2000
Wagpharm Chemist, 8 Mitre Road, E15
020 8534 3337
Monday to Friday 9am to 7pm and Saturday 9am to 5.30pm
WEST HAM
KTS Chemist, 161 Plaistow Road, E15
020 8534 2692
Monday to Wednesday and Friday 9am to 6.30pm,
Thursday 9am to 3pm and Saturday 9.30am to 5pm
General Practitioners
Find-a-Doc
East London Primary Care Trust, Aneurin Bevan House,
81 Commercial Road, E1 1RD
020 7655 6688
Email: find-a-doc@nelondon.nhs.uk
Monday-Friday, 9am-5pm
Find-a-Doc is a telephone service helping people living in
the East London area to find and register with a local GP.
BECKTON
Dr K J Cochran & Partners, Tollgate Health Centre,
220 Tollgate Road, E6 5JS
020 7445 7700
Dr D Greet & Partners, Tollgate Health Centre,
220 Tollgate Road, E6 5JS
020 7445 7700
Dr J M Lawrie, Royal Docks Medical Practice,
19 East Ham, Manor Way, E6 4NA
020 7511 4466
CUSTOM HOUSE & CANNING TOWN
Dr B Banerjee, St. Luke’s Health Centre, 2 St. Luke’s
Square, Tarling Road, E16 1HT
020 7366 6440
Dr M Haque, St. Luke’s Health Centre,
2 St. Luke’s Square, Tarling Road, E16 1HT
020 7366 6430
Dr T Lwin, 343 Prince Regent Lane, Custom House, E16 3JL
020 7511 2980
Dr Z Zarifa & Partners, Custom House Surgery,
16 Freemasons Road, E16 3NA
020 7476 2255
EAST HAM
Dr K Azad & Partner, 19-21 High Street South,
East Ham, E6 6EN
020 8472 2474
Dr Chalabi & Partner, St John’s Road Medical Centre,
1-3 St John’s Road, E6 1NW
020 8503 5783
Dr Inayatullah, 34 Barking Road, East Ham, E6 3BP
020 8472 1347
Dr S Mandavilli & Partners, East Ham Medical Centre,
1 Clements Road, East Ham, E6 2DS
020 8472 0603
Dr G Meadows & Partners, Market Street Health Group,
52 Market Street, East Ham, E6 2RA
020 8548 2200
Dr H S Patel & Partners, St. Bartholomew’s Surgery,
292A Barking Road, East Ham, E6 3BA
020 8472 0669/1077
NEWHAM DIRECTORY 2004/05 17

18
H-L INCLUDING LEISURE AND SPORT
Dr A Seaton & Partners, 27 Burges Road, East Ham, E6 2BJ
020 8472 0421
FOREST GATE
Dr P Abiola (Ex Mazarelo), Lord Lister Health Centre,
121 Woodgrange Road, E7 OEP
020 8250 7550/1/2
Dr A Ahmed & Partners, Westbury Road Medical Practice,
45 Westbury Road, E7 8BU
020 8472 4123
Dr N Driver & Partners, Lord Lister Health Centre,
121 Woodgrange Road, E7 OEP
020 8250 7510/3/4
Dr Y Patel and Dr S Parmer, Woodgrange Medical Practice,
40 Woodgrange Road, E7 0QH
020 8250 7585
Dr P G Shanker & Partners, Upton Lane Medical Centre,
75-77 Upton Lane, Forest Gate, E7 9PB
020 8471 6912
Dr S Swedan, Lord Lister
Health Centre, 121Woodgrange
Road, E7 OEP
020 8250 7530/1/2/3/4
GREEN STREET
Dr A U Ahmed, Newham Medical Centre,
576 Green Street, Plaistow, E13 9DA
020 8470 7859
Dr G Bapna, Katherine Road Medical Centre,
511 Katherine Road, Forest Gate, E7 8DR
020 8472 7029
Drs I & S K Basu, East End Medical Centre,
61 Plashet Road, Plaistow, E13 OQA
020 8470 8186
Dr T Krishnamurthy, 279 Katherine Road, Forest Gate, E7 8PP
020 8586 6555
Dr C M Patel, 2 Jephson Road, Forest Gate, E7 8LZ
020 8470 6429
Dr S Rafiq, 162 Boleyn Road, Forest Gate, E7 9QJ
020 8503 5656
Dr M Rahman, 104 Plashet Road, Plaistow, E13 0RQ
020 8471 7239
Dr Alexandros Tsilegkeridis,104 Plashet Road, Plaistow, E13 0RQ
020 8471 7239
Dr W M Umrani & M A Qureshi, Plashet Medical Centre,
152 Plashet Road, Plaistow, E13 0QT
020 8472 0473
Dr A O Yesufu, 279 Katherine Road, Forest Gate, E7 8PP
020 8552 2299
MANOR PARK
Dr N Bhadra, 778, Romford Road, Manor Park, E12 5JG
020 8478 0533
Dr Chandra, Sangram Surgery, 31a Snowshill Road,
Manor Park, E12 6BE
020 8911 8378
Dr S Dhariwal, 688 Romford Road, Manor Park, E12 5AJ
020 8478 0757
NEWHAM DIRECTORY 2004/05
Dr P Graham & Partners, Wordsworth Health Centre,
19 Wordsworth Avenue, E12 6SU
020 8548 5960
Dr B Kolhi, E12 Health Centre, 97 Browning Road,
Manor Park, E12 6RB
020 8472 0744
Dr G Kugapala, 243 High Street North, Manor Park, E12 6SB
020 8470 2500
Dr Mahendran & Partners, The Shrewsbury Centre,
Shrewsbury Road, E7 8QP
020 8586 5111
Dr M D Pillai, High Street North Medical Centre,
315 High Street North, E12 6SL
020 8470 5520
Romford Road Surgery, 827 Romford Road,
Manor Park, E12 6EA
020 8478 4080
Dr M K Shetty, 997 Romford Road, Manor Park, E12 5JR
020 8478 2711
Dr B K Sinha, Birchdale Road Medical Centre, 2 Birchdale
Road, Forest Gate, E7 8AR
020 8472 1600
Dr M Sohi & Partners,
57 Gladstone Avenue, Manor Park, E12 6NR
020 8471 4764
Dr D Trathen, Newham Transitional Primary Care Team,
30 Church Road, E12 6AQ
020 8218 7625
Dr S Wood and Partners,
Claremont Clinic, 459-463 Romford Road, E7 8AB
020 8522 0222/0333
Dr Zamanthangi, East Ham Memorial Hospital,
Shrewsbury Road, E7 8QP
020 8586 5010
NORTH WOOLWICH & SILVERTOWN
Dr J M Lawrie, Britannia Village Surgery, Westley Avenue
off Evelyn Road, E16
020 7476 4862
Dr M Saha, Kennard Street Health Centre, 1 Kennard Street,
E16 2HR
020 7473 1971
Dr R T Sehra,
Kennard Street Health Centre, 1 Kennard Street, E16 2HR
020 7473 1948
PLAISTOW
Dr G Al-Mudallal, Balaam Street Practice, 113 Balaam
Street, Plaistow, E13 8AR
020 8472 1238
Dr R Gonsai, 179 Cumberland Road, Plaistow, E13 8LS
020 7476 1029
Dr R Higgins & Partners, Essex Lodge, 94 Greengate
Street, Plaistow, E13 0AS
020 8472 4888
Dr S Kalhoro & Gopinathan, Greengate Medical Centre,
497 Barking Road, Plaistow, E13 8PS
020 8471 7160
Dr S Qureshi, 17 Stopford Road, Plaistow, E13 0LY
020 8552 6858
Drs M Rao & S Madipalli, Glen Road Medical Centre,
1-9 Glen Road, Plaistow, E13 8RU
020 7476 3434
Dr R Samuel & Partner, 97 Stopford Road, Plaistow, E13 0NA
020 8472 3846
Dr P Sood, 309 Barking Road, Plaistow, E13 8EE
020 7511 6009
Dr R Venugopal, Esk Road Medical Centre, 12 Esk Road,
Plaistow, E13 8LJ
020 7474 9002
Dr A K M Zakaria, The Upper Road Medical Centre,
50 Upper Road, Plaistow, E13 ODH
020 8552 2129
STRATFORD
Dr A Q Brohi, Stratford Medical Centre,
60 Leytonstone Road, Stratford, E15 1SQ
020 8534 1533
Carpenters Road Medical Practice, Carpenters Road
Community Centre, 17 Doran Walk, Stratford, E15 2JL
020 8534 8057
Choice Based
Lettings –
To bid for a home call
08456 504 125 or log onto
www.ellcchoicehomes.org.uk
Dr M Chang, Stratford Medical Practice, 121-123
The Grove, Stratford, E15 1EN
020 8534 5300
Dr P Knight, 55 Vicarage Lane, Stratford, E15 4HG
020 8519 6009
Dr A Qadri, 157 Leytonstone Road, Stratford, E15 1LH
020 8534 1026
Dr A Rahman, 69 Water Lane, Stratford, E15 4NL
020 8519 6780
Dr R Samuel & Partner,60-62 Stephen’s Road, Stratford E15 3JL
020 8534 2040
Drs A M & S A Shah, Stratford Village Surgery,
50c Romford Road, E15 4BZ
020 8534 4133
Dr P G Shanker & Partners, University of East London,
Romford Road, E15 4LZ
020 8849 3628
Dr H Yates & Partners, Abbey Road Medical Practice,
28A Abbey Road, Stratford, E15 3LT
020 8534 2515
WEST HAM
Dr P R Bhowmik, 401 Corporation Street, West Ham,
Stratford, E15 3DJ
020 8555 0428
100s OF SERVICES, JUST ONE NUMBER – CALL NEWHAM COUNCIL ON 020 8430 2000
Dr B Patel & Partners, Star Lane Medical Centre,
121 Star Lane, Canning Town, E16 4QH
020 7476 4862
Hospitals
Newham General Hospital, Glen Road, Plaistow, E13 8RU
020 7476 4000
Plaistow Hospital, Samson Street, Plaistow, E13 9EH
020 8586 6200
St Andrew’s Hospital, Devas Street, Bromley-by-Bow, E3 3NT
020 7476 4000
Walk in clinics
NHS Walk-in Centres provide treatment for minor injuries
and illnesses seven days a week. No appointment needed.
Newham NHS Walk-in Centre, Glen Road, London, E13 8SH
020 7363 9200
Monday-Friday, 7am-10.00pm, Saturday, Sunday and
bank holidays, 9am-10.00pm
HOUSING
See council information
L
LEISURE AND SPORT
As well as a fantastic selection of clubs, sports facilities
and other leisure activities on offer, Newham is the number
one choice location to host the 2012 Olympic games. If
selected, virtually all the main events will be taking place in
the borough and that will lead to a major investment in
sporting facilities, housing and transport routes – all round
good news for Newham.
Arts & Entertainment
To check out the latest arts and events news go on-line at
www.newham.gov.uk
Cinemas
Boleyn Cinema, 7-11 Barking Road, E6 1PW
020 8471 4884
Newham Showcase, Jenkins Lane, Beckton
020 8477 4500
Stratford Picture House
Gerry Raffles Square, Salway Road, Stratford, E15 1BX
020 8555 3311
Leisure Centres
Never has keeping fit been so much fun and so varied
thanks to the great array of services on offer at Newham’s
four leisure centres. From swimming to weights, sun beds
to Jacuzzis there is something for everyone. Why not give
your local centre a call to check out what’s on offer or
visit www.gll.org
Atherton Leisure Centre,189 Romford Road, Stratford, E15 4JS
Tel: 020 8536 5500
Monday to Friday 7.00am-10.00pm, Saturday 8.00am-
6.30pm and Sunday 9.00am-5.00pm
Balaam Leisure Centre, Balaam Street, Plaistow, E13 8AQ
020 7476 5274
Monday to Thursday 7.30am-10.00pm, Friday 9.00am-
10.00pm and Saturday/Sunday 9.00am-5.00pm
NEWHAM DIRECTORY 2004/05 19

20
LEISURE AND SPORT (CONTINUED)
East Ham Leisure Centre, 324 Barking Road, East Ham, E6 2RT
020 8548 5850
Monday to Friday 7.00am-10.00pm and
Saturday/Sunday 8.00am-5.00pm
Newham Leisure Centre
281 Prince Regent Lane, Plaistow, E13 8SD
020 7511 4477
Monday to Friday 7.30am-10.30pm, Saturday 9.00am-
5.30pm and Sunday 9.00am-10.30pm
Libraries
With 400,000 books, audio books, tapes, CDs, DVDs and
videos available for loan, free internet access and a range
of clubs for adults and children
including storytelling,
reading groups and
homework clubs,
Newham’s libraries are
well worth a visit. To find
out more about what is on offer
in your local library give them a call today.
Beckton Globe Library, 1 Kingsford Way, E6 5JQ
020 8430 4063
Monday, Wednesday, Friday and Saturday 9.30am-
5.30pm; Tuesday 1pm-8pm, Thursday 9.30am-8pm
and Sunday 2pm-5pm
Canning Town Library, Barking Road, Canning Town, E16 4HQ
020 7476 2696
Monday, Tuesday, Friday and Saturday 9.30am-5.30pm
and Thursday 1pm to 8pm
Custom House Library, Prince Regent Lane,
Custom House, E16 3JJ
020 7476 1565
Monday, Tuesday and Saturday 9.30am-5.30pm
and Thursday 1pm to 8pm
East Ham Information Library
East Ham Library, High Street South, East Ham, E6 4EL
020 8430 3648
Monday and Thursday 9.30am-8pm and Tuesday,
Wednesday, Friday and Saturday 9.30am-5pm
East Ham Library
High Street South, East Ham, E6 4EL
020 8430 3648
Monday and Thursday 9.30am-8pm and Tuesday,
Wednesday, Friday and Saturday 9.30am-5.30pm
Green Street Library
337-341 Green Street, Upton Park, E13 9AR
020 8472 4101
Monday to Wednesday, Friday and Saturday 9.30am-
5.30pm, Thursday 1pm-8pm and Sunday 2pm-5pm.
Manor Park Library, Romford Road, Manor Park, E12 5JY
020 8478 1177
Monday, Tuesday and Saturday 9.30am-5.30pm
and Thursday 9.30am-8pm
North Woolwich Library
Storey School, Woodman Street, North Woolwich, E16
020 7511 2387
Monday, Tuesday, Thursday and Saturday 9.30am-
1.30pm and 2.30pm-5.30pm and Thursday 1pm-5pm
and 5.30pm-8pm
NEWHAM DIRECTORY 2004/05
Plaistow Library, North Street, Plaistow, E13 9HL
020 8472 0420
Monday, Tuesday, Friday and Saturday 9.30am-5.30pm
and Thursday 1pm-8pm.
Stratford Library, 3 The Grove, Stratford, E15 1EL
020 8430 6890
Monday 8.00am-8.00pm, Tuesday, Wednesday, Friday
and Saturday 9.30am-5.30pm, Thursday 8am-8pm and
Sunday 1.00pm-5.00pm
Archives and Local Studies Library
Stratford Library, 3 The Grove, E15 1EL
020 8430 6881
Please telephone for an appointment
The Gate, 4-20 Woodgrange Road, Forest Gate, E7 0QH
020 8430 3838
Monday, Wednesday, Friday and Saturday 9.00am-
5.30pm, Tuesday and Thursday 8am-8pm
Community Outreach and Mobile Library
For times and places:
020 8586 6541
Museums
North Woolwich Old Station Museum, Pier Road, E16 2JJ
020 7474 7244
Manor Park Museum, Romford Road, Manor Park, E12
020 8514 0274
Parks and Recreation grounds
Barking Road Recreation Ground, Barking Road, East Ham, E6
Beckton District Park
South – Stansfeld Road, Beckton, E6
North – Tollgate Road, Beckton, E6
Brampton Park, Masterman Road, East Ham, E6
Canning Town Recreation Ground
Prince Regent Lane, Custom House, E16
Central Park, High Street South, East Ham, E6
Cundy Road Open Space
Victoria Dock Road, Canning Town, E16
Forest Lane Park, Magpie Close, Forest Lane, Forest Gate, E7
Goosley Playing Fields, St Alban’s Avenue, East Ham, E6
Hermit Road Recreation Ground, Hermit Road, Plaistow, E13
Keir Hardie Recreation Ground, Tarling Road, Custom House, E16
King George V Park, King George’s Avenue, Custom House, E16
Lister Gardens, Upper Road,
Plaistow, E13
Little Ilford Park, Church
Road, Manor Park, E12
Lyle Park, Bradfield Road,
Silvertown, E16
Memorial Recreation
Ground, Memorial Avenue,
Stratford, E15
New Beckton Park,
Savage Gardens, East
Ham, E6
Plaistow Park, Greengate Street, Plaistow, E13
Plashet Park, Plashet Grove, Forest Gate, E7
Priory Park, Grangewood Street, East Ham, E6
Royal Victoria Gardens
Pier Road (off Albert Road), Custom House, E16
Stratford Park, West Ham Lane, Stratford, E15
Sport
If you are interested in participating in any of the sports
listed below either call in advance or, if no contact number
is supplied, write care of the address listed. If you can not
find the club you are interested in listed below then
contact Newham Council on 020 8430 2000 or go on-line
at www.newham.gov.uk
ANGLING
Newham Angling Club
33 The Moorings, Prince Regent Lane, Canning Town, E16 3JN
020 7476 4612
ARCHERY
The Newham Archers, 2 Heigham Road, East Ham, E6 2JG
020 8471 9535
ASIAN SPORTS
Asian Sports Federation Ltd
447 Romford Road, Forest Gate, E7 8AB
020 8221 2781
ATHLETICS
East End Roadrunners
107 Halleywell Crescent, Beckton, E6 5XR
BADMINTON
Apta Badminton Club
122 Dennison Point, Gibbons Road, Stratford, E15 2LZ
Carpenters and Docklands Badminton Club
Community Centre, Gibbons Road, Stratford, E15 2LZ
020 8554 0271
Forest Gate Badminton Club
St Bonaventures RC School, Boleyn Road, E7 9QB
020 8478 8987
BASKETBALL
Young Bloods Basketball Club
122 Kempton Road, East Ham, E6 2NE
020 8471 7565
BOWLS
Ascension Short Mat Bowling Club
88 Baxter Road, Custom House, E16 3HD
Atherton Short Mat Bowls, 28 Bettons Park, Stratford, E15 3JN
020 8534 7483
Central Park Bowl Club, Rancliffe Road, East Ham, E6
020 8470 6016
East Ham Bowls Club, Savage Gardens, East Ham, E6
020 7476 5114
Eastlea Short Mat Bowls Club
53 Durning Hall, Wellington Road, Forest Gate, E7 9BY
020 8555 6776
Grasshopper’s Bowls Club
6 Meredith Street, Plaistow, London, E13 0EG
Greenhill Centre, 464 High Street North, E12
020 8478 7604
Little Ilford Agewell Club, 43 Sweete Street, E13 0BU
020 8472 3172
100s OF SERVICES, JUST ONE NUMBER – CALL NEWHAM COUNCIL ON 020 8430 2000
Plashet Ladies Bowling Club, 43 Sweete Street, E13 0BU
020 8471 3821
Plashet Park Mens Bowling Club
56 Lawrence Road, East Ham, E6 1JW
020 8552 1756
St. George’s Bowls Club, St. Georges Hall, Burford Road, E6
020 8470 6078
Newham – a great
place to live and work
• The number one Olympic borough
• UK’s youngest population
• Most ethnically diverse
• Winner – national teacher of the year
• Dynamic and vibrant
• Best connected
• 20 minutes from the West End
St. John’s SMBC, St. Johns Centre, E6 2LH
020 7476 7924
Valentine, 17 Addington Road, Canning Town, E16
West Ham Senior Citizens Bowls Club
50 Marcus Court, Stratford, E15 3JU
020 8536 0885
BOXING
The Peacock Gymnasium
Caxton Street North, Canning Town, E16 1JL
020 7511 3799
CANOEING
Royal Victoria Docks Watersports Centre
5 Gate, Tidal Basin, Off Silvertown Way, E16 1AF
020 7511 2326
CHEERLEADING
Newham Cheerleaders, 5 Ascension Eagles, Broadgate Road,
Custom House, London E16 3TL
020 7476 6887
CLIMBING
East Ham Climbing Wall
324 Barking Road, East Ham, London, E6 2RT
CRICKET
Adam Cricket Club, 143 Milton Avenue, East Ham, E6 1BN
Amez Cricket Club, 4 Hampton Road, Forest Gate, E7 0EP
East Ham Corinthians Cricket Club
6 Holland Road, East Ham, E6
020 8471 2552
East London Cricket Club, 38 Sewell Street, Plaistow, E13 8AT
Forest Cricket Club, 3 Skeleton Road, Forest Gate, E7
Fashion Crest Cricket Club
143 Claremont Road, Forest Gate, E7
Global Cricket Club, 54 Haldene Road, East Ham, E6 3JJ
Metro Cricket Club, 77 Shakespeare Cresent, Manor Park, E12
NEWHAM DIRECTORY 2004/05 21

22
LEISURE AND SPORT (CONTINUED)
Stratford Cricket Club, 220 Grange Road, Plaistow, E13 0HB
Tankaria Cricket Club, 36 Claedon Road, East Ham, E6 2HE
Taqwa Cricket Club, 264 Sherrad Road, Manor Park, E12 6UP
Three Caps Cricket Club, 125a Bristol Road, E7 8HG
Upton Lane Cricket Club, 22 Ismailia Road, Forest Gate, E7 9PH
Langdon Cricket Club
Langdon School, Sussex Road, East Ham, E6 2PS
020 8471 2411ext 268
Woodgrange Cricket Club
49 Winsdor Road, Forest Gate, E7 0QY
CYCLING
East London Cycle Speedway Club
42 Witham Court, Thant Close, Leyton,
E10 5PJ
020 8518 7112
Lee Valley Youth Cycling Club
BCF Officer, Eastway Cycle Circuit,
Temple Mills Lane, E15 2EN
020 8503 1227
DANCE
J.B ës Dance Studio
566 Romford Road, Manor Park, E12 5AS
020 8478 6055
Modern Sequence Dancing
Newham Leisure Centre, 10 Leader Avenue, Manor Park, E12 6JP
020 8478 4647
Plashet School, Plashet Grove, E6 1DG
020 8470 3273
EQUESTRIAN
Aldersbrook Riding School, Empress Avenue, E12 5HW
020 8530 4648
Newham Equestrian Centre, Newham Riding Centre
020 7511 3917
Newham Riding School and Association
2 Clapsgate Lane, Beckton, E6 4JF
FENCING
Newham Fencing Club
Stratford School, Upton Lane, Forest Gate, E12
Salle Michael Joseph Fencing Club
Stratford School, Upton Lane, Forest Gate, E7
FOOTBALL
Alex Football Club, 30 Blanche Street, Canning Town, E16 4JR
Brit Football Club, 6 Hands Walk, Custom House, E16 3RA
Barking Colts Football Club
22 Howard Road, Plaistow, E13 8AY
Billingsgate Football Club, 37 Wanlip Road, Plaistow, E13 8QR
Brampton Park Football Club
209 Cumberland Road, Plaistow, E13 8LU
Central Park Youth Football Club
92 William Morley Court, East Ham, E6 1QZ
07957 496994
East Ham Baptists Football Club
17 Tyrone Road, East Ham, E6 6DT
East Ham Inter Football Club, 1 Watson Avenue, East Ham, E6
020 8554 2125/020 8552 3688
NEWHAM DIRECTORY 2004/05
East Ham Working Mens Club Vets Football Club
73 Folkestone Road, East Ham, E6 4AZ
Eastlea Colts Football Club
1 Albert Walk, North Woolwich, E16 2NL
Eastside Football Club, 21b Vaughan Road, Stratford, E15 4AA
020 8555 2374
East Thames Athletic Football Club
16 Jacobs House, New City Road, Plaistow, E13 9LW
Greyford Football Club, 73 New Road, Stratford, E15 3BL
020 8519 7043
Hollytree Football Club, 96 Stewart Road, Stratford, E15 2BB
Junior Hammers Football Club
51 Blaney Cresent, East Ham, E6 6BB
Kings Cross Steelers Football Club
Memorial Ground, West Ham, E15 3BP
020 7476 6647
Lakeview Football Club, 25 Stokes Road, East Ham, E6 3SD
020 7473 1911
Lane Football Club, 59 Devenay Road, Stratford, E15 4AZ
Libra Arms Football Club, 202 Portway, Stratford, E15 3QW
London APSA, Flanders Playing Fields, East Ham, E6
07956 556382
Ludlows Football Club, 7 Hatherly Gardens, East Ham, E6 3EN
020 8552 2326
Manor Athletic Football Club
40 Essex Road, Manor Park, E12 5RE
Masterman Football Club
196 Masterman Road, East Ham, E6 3NN
Nelstonian Football Club, 22 Johnstone Road, East Ham, E6 6JA
020 8470 6746
Newham Ladies Football Club, c/o Forest Gate Police Station,
Romford Road, Forest Gate, E7 8BS
07971 724648
Newham Police Football Club
c/o Forest Gate Police Station, Romford Road, Forest Gate, E7 8BS
Newham Royals Football Club
37 Wanlip Road, Plaistow, E13 8QR
Newham Warriors Youth Football Club
42 Cloveless Wall, East Beckton, E6 6WE
New Sultan Football Club, 61 First Avenue, E13 8AR
New Ward Football Club, 18 Moxon Close, Plaistow, E13 0ED
Palermo Football Club, 15 Diamond Close, Forest Gate, E7 0HZ
Peacock Youth Football Club
Peacock Gym, Caxton Street
North, E16 1JL
020 7511 3799
Plaistow Abbey Football Club
32 Lincoln Road, Plaistow, E13 8LP
Plaistow Castle Football Club
32 Lincoln Road, Plaistow, E13 8LP
020 7476 2946
Prostar Football Club, 12 Firefly
Gardens, Beckton, E6 5YS
PSV Bacchus Football Club, 5 Leytonstone Road, Stratford, E15
Rippleway Association Football Club
88 Ravenscroft Road, E16 4AG
Royal Falcons Adult Football Club
10 Wakerly Close, Truesdale Road, Beckton, E6 5PS
Silvertown Sovereign Football Club
134 Winsor Terrace, Beckton, E6 6LD
020 7511 1741
Silver Scorpion Football Club
35 Holness Road, Stratford, E15 4EN
020 8536 0526
Spread Eagle Football Club
119 Meath Road, Stratford, E15 3DS
St. Antonys Football Club
151 Masterman Road, East Ham, E6 3NW
Star United Football Club, 11 Larkspur Close, East Ham, E6 5UF
St. Georges West Ham Football Club
63 Mitcham Road, East Ham, E6 3LT
Stonewall Football Club,
115 Chobham Road, Stratford, E15 1LX
Surreal Madrid Football Club
12a Woodford Road, Forest Gate, E7 0HA
Vicarage Wanderers Football Club
57 Germander Way, West Ham, E15 3AB
Wall End Wanderers Football Club
169 Lathom Road, East Ham, E6 2EA
020 8471 2655
Wellington Youth Football Club
20 Brampton Road, East Ham, E6 3LJ
020 8552 9112
Welstead Wanderers Football Club
98 Flanders Road, East Ham, E6 6BN
Welwitchia Football Club
20b Stopford Road, Plaistow, E13
07936 138696
West Ham United Football Club
Boleyn Ground, Green Street, East Ham, E13 9AZ
www.whufc.co.uk
GO KARTING
F1 City Karting
119 Gate, Connaught Bridge, Royal Victoria Dock, E16 2BS
020 7476 5678
GOLF
Docklands Golf Range, Woolwich Manor Way, Beckton, E6 5LJ
020 7511 3404
GYMNASTICS
East London Gymnastics Club, 1 Trumph Road, Beckton, E6 5LW
020 7511 4488
Gymnastics, 27 Verbena Close, Canning Town, E16 4NU
HOCKEY
Ramgarhia Hockey Club, 270 Neville Road, E7 9QN
020 8599 5600
Wapping Ladies, 6 Oliver Gardens, Beckton, E6 5SE
020 7473 2974
Wapping Mens, 18 Kilner Street, Poplar, E14 7BD
07930 482707
100s OF SERVICES, JUST ONE NUMBER – CALL NEWHAM COUNCIL ON 020 8430 2000
IRISH DANCING
Cairde na nGael, Durning Hall, Eralham Grove, Forest Gate
01371 856658
KICK BOXING
Peacock Gym
Peacock House, Caxton Street North, Canning Town, E16
020 7511 3799
MARTIAL ARTS
Chinese martial arts
Wuhun School 0788 403 5361
Judo
Durning Hall, Forest Gate, E7
020 8555 0142
Harltey Community Centre
267 Barking Road, East Ham, E6 1LB
020 8556 1229/020 8472 0058
Stratford Judo Club, 17 Talbot Road, East Ham, E6 2RY
020 8471 2706/020 8534 4121
Karate
Ishin Ryu IKA, Atherton Leisure Centre,
189 Romford Road, Stratford, E15 4JF
020 8519 5731 / 0208 552 7703
Ishin Ryu IKA, Bishops Avenue, Upton Park
020 8501 2378
Have your say
Register to vote
Call 020 8430 2000
Ishin Ryu IKA, East Ham Leisure Centre,
324 Barking Road, East Ham, E6 2RT
020 8552 5523
Ishin Ryu IKA
Harltey Community Centre, Barking Road, East Ham, E6 1LB
Ishin Ryu IKA
Newham Leisure Centre, Prince Regent Lane, Plaistow, E13
020 7511 4477
Shotokan KKA, St. Martins Hall, E13
020 8472 9687
Wado Kai BWKS, E13
020 7527 7443
Tae kwon do
Newham Leisure Centre, Prince Regent Lane, Plaistow
020 8555 4504
Tai chi
Yang and Chen Style Tai Chi,
07949 441821
Taoist Arts Organisation,
020 8556 7091
Tang soo do
Atherton Leisure Centre, 189 Romford Road, Stratford, E15
020 8536 5500
NEWHAM DIRECTORY 2004/05 23

MOTORCYCLING
Newham Docklands Motorcycle Project
Basin South, Woolwich Manor Way, E16 2QY
0207 473 4434
MOUNTAIN BIKING
Track KG5, Woolwich Manor Way, London, E6
0207 473 4434
NETBALL
Essex Wanderers, 35 Pulleyns Avenue, East Ham, E6 3NA
020 8471 9056
Hartley, 9 Routemaster Close, Plaistow, E13 0BE
020 8470 7358
Langdon, 86 St. Olaves Road, East Ham, E6 2PA
020 8470 3879
OPA, 12 Cheltenham Road, East Ham, E6
020 8989 5238 / 020 8430 2479
ROWING
Royal Docks Rowing Club
London Regatta Centre, Dockside Road, E16 2QD
020 7511 2211
RUGBY
East London R.F.C, Memorial Ground, West Ham, E15 3BP
020 7407 6647/020 7474 6761
RUNNING
East End Roadrunners, 76 Wolsey Avenue, East Ham, E6 6AJ
020 8475 0199
SAILING
Docklands Water Sports Club
14 Gate, King George V Dock, E16 2NJ
020 7511 7000
SQUASH
Newham Leisure Centre, Prince Regent Lane, Plaistow
020 7474 2282
SUB AQUA
61 Michael Road, Leytonstone, E15 1QA
020 8519 2812
SWIMMING
Atherton Leisure Centre, 189 Romford Road, Stratford, E15 4JF
020 8536 5500
Balaam Leisure Centre, Balaam Street, Plaistow, E13 8AQ
020 8514 4983
London Borough of Newham Swimming Club
324 Barking Road, East Ham, E6 2RT
020 8552 8164
Newham Leisure Centre, Prince Regent Lane, Plaistow, E13 8SD
020 8552 3195
Newham Neptunes Disabled Swimming Club
35 Tweedmouth Road, Plaistow, E13 9HT
020 8552 5604
Newham Otters Disabled Swimming Club
181 Caledon Road, East Ham, E6
020 84752 2093
Newham Synchronettes, 23 Morley Road, Stratford, E15
24
L-V INCLUDING VOLUNTARY AND COMMUNITY ORGANISATIONS
NEWHAM DIRECTORY 2004/05
TABLE TENNIS
Cosmopolitan Athletic Social Club (Table Tennis)
524 High Street North, Manor Park, E12 6QX
020 8597 2542
Langdon Community Table Tennis Club
Langdon School, Sussex Road, E6 2PS
07947 155 122
Ramgarhia Table Tennis Club, 270 Neville Road, E7 9QN
020 8599 5600
TEN PIN BOWLING
Gx Superbowl, 15-17 Alpine Way, E6 6LA
020 7511 4440
TENNIS
Langdon Sports College Tennis Club, Sussex Road, East Ham, E6
TRAMPOLINING
Newham Leisure Centre, Prince Regent Lane, Plaistow, E13 8SD
020 7511 4477
Pegasus Trampoline Club
Abbey Sports Centre, Axe Street, Essex, IG11 7NA
020 8270 6800
TRIATHLON
East London Triathletes www.Eastlondontriathletes.co.uk
WALKING
Havering & East London Group
020 8590 6768
WATER-SKIING
Royal Docks Water Ski Club, King George V Dock E16 2PA
020 8858 0442
WATER SPORTS
Royal Victoria Docks, Tidal Basin Road, E16 1AF
020 7511 2326
WEIGHT LIFTING
Newham Weight Lifting Club
82 Fumer Road, West Beckton, E16 3TF
YOGA
Barclay Hall, Green Street, Forest Gate, E7 8JQ
020 8472 4546
Lister Community School
St Mary’s Road, Plaistow, E13 9AE
020 8470 8246
Little Ilford School, Browning Road, E12 6ET
020 8514 7180
Park Avenue, Matthews Park, Stratford, E15 4AE
020 8534 4065
Theatres
Brick Lane Music Hall
443 North Woolwich Road,
Silvertown, E16 2DA
020 7511 6655
The Theatre Royal
Stratford East, Gerry
Raffles Square, Stratford,
E15 1BN
020 8534 7374
M
MAYOR OF NEWHAM
Sir Robin Wales 020 8430 2000
MPs
Tony Banks West Ham Constituency
020 8555 0036 (for appointment between 10am-
2pm). Correspondence: 306 High Street, Stratford, E15 1AJ,
surgery: West Ham Labour Party Offices, 306 High Street,
Stratford, E15 1AJ.
Jim Fitzpatrick Poplar and Canning Town Constituency
Telephone: 020 7536 0562; Correspondence: House of
Commons, SW1A OAA – surgeries by appointment only
(020 7536 0562) various locations.
Stephen Timms East Ham Constituency
020 7219 4000 – surgeries at various locations.
P
PLANNING
See council information
R
RECYCLING
See council information
REGISTERING BIRTHS/DEATHS/MARRIAGES
See council information
S
SOCIAL CARE
See council information
SPORT
See leisure and sport
T
TRANSPORT
Just 20 minutes from the centre of town and only 15
minutes from the M25, one of the fastest routes in and
out of London, Newham is without doubt one of the best
connected boroughs in the capital.
Transport for London 020 7222 1234
(Information for disabled passengers on 020 7941 4600)
www.tfl.gov.uk
Docklands Travel Hotline 020 7918 4000
Freedom Pass/blue badge 020 8430 2000
London City Airport 020 7646 0088
London Travelcheck 020 7222 1200
National Express 08705 808080
National Rail Enquiries 08457 484950
The Parking Shop
16-18 Pilgrims Way, East Ham, London E6 1HW
020 8552 3198
100s OF SERVICES, JUST ONE NUMBER – CALL NEWHAM COUNCIL ON 020 8430 2000
U
Utilities – main suppliers
British Gas (for Gas/Electricity)
Gas and Electricity Applications 0845 600 6113
Minicom (textphone) 0845 600 8500
New gas supply 0845 600 2082
Transco Gas Emergency Service 0800 111 999
British Telecom 3-digit numbers apply from BT lines only.
If calling from a non-BT number or mobile, some numbers
can contacted by dialing 0800 800 first.
Residential Customer Service 150
Business fault reporting 0800 800154
UK Operator 100
International Operator
BT Fault Management Service
115
Residential 151
Business
Malicious Calls Advice Line
0800 800154
(Recorded advice 24hrs) 0800 666700
Malicious Calls 0800 661441
London Energy (for Electricity/Gas)
Electrical emergency or power outage 0800 028 0247
Thames Water
V
0845 9 200 800
Voluntary/community organisations including
advice and advocacy
For more information on the work of each organisation
call the number listed below.
ABBA Day Centre (for African Caribbean elders)
c/o All Saints Parish, Church Saints Drive, Forest Gate, E7 9NP
020 8471 5134
ONE NUMBER
Hundreds of services
Newham Council
020 8430 2000
Action and Rights of Disabled People in Newham
Community Links, 105 Barking Road,
Canning Town, E16 4HQ
020 7473 9655
Advent Community Luncheon Club (lunches for
ethnic minority elders)
Stratford Seventh Day Adventist Church,
58 Jansen Road, Stratford, E15 1TE
020 8519 5413
Age Concern Newham, 228a Romford Road, E7 9HZ
020 8503 1511
NEWHAM DIRECTORY 2004/05 25

Alternatives Crisis Pregnancy Centre
66 Prince Regents Lane, Plaistow, E13
020 7476 8215
Apna Ghar (helpline for Asian women)
Community Links, 105 Barking Road, Canning Town, E16 4HQ
020 7474 1547
Arc in the Park Adventure Playground (for 4-15s)
Hermit Park, Bethell Avenue, Canning Town, E16 4JT
020 7511 4253
Artsline 020 7388 2227
Asian Deaf Women’s Association (ADWA)
West Ham Deaf Community Centre, East Road,
Portway, Stratford, E15 3QR
020 8552 1397, Minicom 020 8552 8734
Asian Family Counselling 020 8997 5749
Aston-Mansfield Centre
First Stop Advice Shop, The Junction, 318 Barking Road, E16
020 7476 1505
Barnardo’s Family Link, 140 Balaam Street, Plaistow, E13 8RD
020 8472 8218
Black and Ethnic Minority Community Care Forum
2-3 St Marks Community Centre, Tollgate Road,
Beckton, E6 5YA
020 7474 3176
Breakthrough Advice and Advocacy Service (Hacia el Camino)
663 Barking Road, Plaistow, E13
020 8503 5454
Breaking Ground Gardening Project
(training in horticulture)
200 Chargeable Lane, Plaistow, E13 8DW
020 7476 8066
British Epilepsy Association 020 8556 7211
Cairde na nGael (Newham & District Friends of Ireland)
57 Woodgrange Road, Forest Gate, E7 OEL
020 8519 5089
Cancer You Are Not Alone (CYANA)
31 Church Road, Manor Park, E12 6AD
020 8553 5366
Childline 0800 1111
26
VOLUNTARY AND COMMUNITY ORGANISATIONS (CONTINUED)
It’s your Newham
– get involved
• Become a school governor
• Check out your local community forum
• Train to be a teacher
• Attend a council meeting
• Join the community wardens
And much more – call today on
020 8430 2000 to see how you
can get involved
NEWHAM DIRECTORY 2004/05
Children’s Society
Westley House, Herbert Road, Manor Park, E12 6AY
020 8553 9619
Greenhill Centre
464 High Street North, Manor Park, E12 6QN
Helpline 020 8553 5366
Carers UK (Newham Branch), 2c Park Road, West Ham, E15 3QP
020 8472 4160
Cerebral Palsy Network Newham
c/o 41 Churston Avenue, E13 0RJ
020 7619 7376
Child & Family Consultation Team
York House, 411 Barking Road, E13 8AL
020 7445 7800
Citizens Advice Bureau, 107-109 The Grove, Stratford, E15
020 8221 1995
Community Counselling
St Bartholomews Centre, 292 Barking Road, East Ham, E6
020 8521 7631
Community Links
105 Barking Road, Canning Town, E16 4HQ
020 7473 2270
Diana Community Children’s Service
West Ham Lane Health Centre, 84 West Ham Lane,
Stratford, E15 4PT
020 8250 7355
Discover (for children aged 2 to 7)
1 Bridge Terrace, Stratford, E15 4BG
020 8536 5555
Diverse City, Racial Harassment Reporting Centre
478 Barking Road, Plaistow, E13 8QB
020 7473 5354
Docklands Drop-in Group (for disabled people)
14 East Ham, Manor Way, Beckton, E6 5NG
020 8470 1873
Domiciliary Care, Newham Social Services,
Newham Council’s Contact Centre
020 8430 2000
Drug and Alcohol Service for London (DASL) – formerly
Alcohol East
Capital House, 134-138 Romford Road, Stratford, E15 4LD
020 8257 3068
East Ham Nature Reserve, Norman Road, East Ham, E6 4HN
020 8470 4525
East London African Caribbean Counselling Service (ELACCS)
Stratford Advice Arcade, 107-109 The Grove, Stratford, E15 1HP
020 8221 1233
East London Black Women’s Organisation (ELBWO)
Church Hall, Clinton Road, Forest Gate, E7 OHD
020 8534 7545
Eastwards Trust (services for Asian elders)
418 Green Street, Upton Park, E13 9JN
020 8472 7100
EKTA Project (services for Asian elders)
Froud Community Centre,1 Toronto Avenue, Manor Park, E12 5JF
020 8514 5221
ELOP (support for lesbian and gay people)
56/60 Grove Road, E17 9BN
020 8509 3898
Epilepsy Learning Service for Children and Young People
West Ham Lane Health Centre, 84 West Ham Lane,
Stratford, E15 4PT
020 8250 7355
Family Adviser Service, Room 210, Queensway House,
275-285 High Street, Stratford, E15 2TF
020 8522 0535
Forest House Counselling Service
63 Rowntree Clifford Close, Liddon Road, Plaistow, E13 8AB
020 7473 4060
Guide Association, Rainbows: 4-7yrs, Brownies: 7-10yrs,
Guides: 10-14yrs, Senior Section: 14-26yrs
020 7834 6242
Gujarat Welfare Association (GWA)
141 Plashet Road, Upton Park, E13 0RA
020 8552 0525
The Harmony Project (mental health project for black and
ethnic minorities), 30 Avenons Road, Plaistow, E13 8HT
020 7511 2800
Helping Hands (neighbourhood scheme encouraging
volunteers to help each other)
42 Balaam Street, Plaistow, E13 8OA
020 7474 1122
Hibiscus Caribbean Elderly Association
The Chatsworth Centre, Buckingham Road, Stratford, E15 1SP
020 8519 6159
Home Start Newham (support for young families)
2a Hartley Avenue, East Ham, E6 1NT
020 8470 2600
Housing Advice Centre, 236 Romford Road, E7 9RF
020 8430 2000
Independent Newham Users Forum (support for people
with mental health problems)
Ithaca House, 27 Romford Road, Stratford, E15 4LJ
020 8534 2488
Laundry Service (part of Domiciliary Care, Newham
Social Services), Newham Council’s Contact Centre
020 8430 2000
LEAN (London East AIDS Network), 35 Romford Road, E15 4LY
020 8522 6113
Learning Support Services
New Tunmarsh Centre, Tunmarsh Lane, Plaistow, E13 9NB
020 8430 4801
Liveline confidential counselling service for children and
young people)
Boundary House, 776 Barking Road, Plaistow, E13 9PL
020 8552 5658
London Mobility Unit - Freedom Pass
020 7747 4777
London Tamil Sangam (services for the Tamil community)
369 High Street North, Manor Park, E12 6PG
020 8471 7672
Meals in the Home, Newham Council’s Contact Centre
020 8430 2000
100s OF SERVICES, JUST ONE NUMBER – CALL NEWHAM COUNCIL ON 020 8430 2000
Fighting crime and
anti-social behaviour
Respect in Newham –
Freephone 0800 328 1314
Mental Health Carers Outreach and Liaison Worker
Warton House, 150 High Street, Stratford, E15 2NE
020 8221 7629
MIND (support for mental health issues)
Laurence Hall, 2-4 Cumberland Road, Plaistow, E13 8NH
020 7511 0246
NAADV (support with domestic violence)
St Mark’s Centre, Tollgate Road, Beckton
020 7473 3047
NCH Parenting in Partnership, Unit 4, 2nd Floor,
Stratford Office Village, 4 Romford Road, E15 4LD
020 8522 0077
Neighbourhood Watch
Neighbourhood Watch Officer, Forest Gate Police Station,
FREEPOST, 350-360 Romford Road, Forest Gate, E7 8BS
NewCred – Newham’s credit union 020 8555 5388
Newham Action against Domestic Violence
St Marks Community Centre, Tollgate Road, E6 4YA
020 7473 3047
Newham Asian Women’s Project
661 Barking Road, Plaistow, E13 9EX
020 8472 0528
Newham Association of Disabled People (NADP)
Durning Hall, Earlham Grove, Forest Gate, E7 9AB
020 8519 8595
Newham Bengali Community Trust
Unit 3, 2 Barking Road, East Ham, E6
020 8552 9777
Newham Breast Care
Newham General Hospital Tel: 020 7363 8357
Newham Carers Network
Stratford Advice Arcade,107-109 The Grove, Stratford, E15 1HP
020 8519 0800
Newham Child Development Centre (CDC)
West Ham Lane Health Centre, 84 West Ham Lane,
Stratford, E15 4PT
020 8250 7314
Newham Children’s Fund
Broadway House, 322 High Street, Stratford, E15 1AJ
0800 015 2443
Newham Children’s Information Service
0800 074 1017
NEWHAM DIRECTORY 2004/05 27

28
VOLUNTARY AND COMMUNITY ORGANISATIONS (CONTINUED)
Newham Children’s Rights Service
Dipti Morjaria, Children’s Rights Manager, Children’s
Commissioning, Broadway House, 1st Floor, 322 High
Street, Stratford, E15 1AJ
0800 015 2443
Newham Chinese Association
24 Boundary Road, Plaistow, E13 9PR
020 8471 8007
Newham City Farm and Visitors’ Centre
King George Avenue, Custom House, E16 3HR
020 7476 1170
Newham Community Transport (NCT)
Hallsville Road, Canning Town, E16 1EE
020 7473 4635
Newham Crossroads Caring For The Carer Scheme
Durning Hall, Forest Gate, E7 9AB
020 8555 8912
Newham Deaf Children’s Society
West Ham Deaf Community Centre, East Road,
off Portway, Stratford, E15 3QR
020 8552 1397
Newham Domestic Violence Forum
1 High Street South, East Ham, E6
020 8430 2000
Newham Door2Door Service, 80 Haymarket, SW1Y 4TZ
020 7484 2929
Newham Monitoring Project (support re racial harassment)
0800 169 3111
Newham MS Society
St. Mark’s Centre, Tollgate Road, Beckton, E6
020 8555 5938
Newham Physiotherapy Service for Children
Newham PCT, West Ham Lane Health Centre,
84 West Ham Lane, Stratford, E15 4PT
020 8250 7365 (24-hour answer machine)
Newham Talking Newspaper
020 8534 7849
Helpline 020 8555 6674 (Wednesday only)
Newham Tenants & Residents Federation
29 Barking Road, East Ham, E6 1PW
020 8552 5111
Newham Voluntary Association for the Blind
2 London Road, Plaistow, E13 9PS
020 848 1977
Newham Youth Awareness Programme (YAP)
505 Barking Road, Plaistow, E13 8PS
020 8471 2633
NCY (Newmartin Community Youth Trust)
25 Claughton Road, E13
020 8471 1749
Occupational Therapy for Children
Newham PCT, West Ham Lane Health Centre,
84 West Ham Lane, Stratford, E15 4PT
020 8250 7339
Overeaters Anonymous
Stratford Advice Arcade, 107 The Grove, Stratford, E15
07626 984 674
NEWHAM DIRECTORY 2004/05
Powerhouse (group for women with learning difficulties)
St Luke’s Community Centre, 85 Tarling Road,
Canning Town, E16 1HN
020 366 6336
Progathi Women’s Trust
The Basement, Unit 3, 2 Barking Road, East Ham, E6 3BP
020 8552 9777
RAD Advice Service (weekly advice surgery for deaf
people)
020 8552 1397
Scout Association, Beaver Scout (aged 6-8), Cub Scout
(aged 8-10), Scout (aged 10 -15), Explorer Scout (aged
14-18), Scout Network (aged 18-25)
0845 300 1818
SHINE (sexual health service for 11-26 year olds)
020 8586 5249
SPINN (Supporting Parents Inclusion Network Newham)
Newham Parents Centre, 743-747 Barking Road,
Plaistow, E13 9ER
020 8503 5816
Stratford Advice Arcade,
107-109 The Grove, Stratford, E15
020 8221 1995
SubCo Elders Day Centre,
49 Plashet Road, Upton Park, E13 0QA
020 8548 0070
Sure Start,
Old Surgery,1 Comyns Close, Canning Town, E16 4JJ
020 7473 5610
Tulip Mental Health Group
Berkeley Business Centre, City Gate House, 246-250
Romford Road, Forest Gate, E7 9HZ
020 8221 4675/020 8221 4676 for
Floating Support Service and
020 8221 4675 for Newham Community Services
Victim Support,
Durning Hall, Earlham Grove, Forest Gate, E7 9AB
020 8555 8254
Youth Information Service,
51 The Broadway, Stratford, E15 4BQ
020 8221 0802
Youth Offending team textline – victim of bullying text
Text: 07786 277777

Introduction
At Newham we are striving for excellence. We believe that
everyone who lives in the borough deserves high quality,
affordable services and in many areas we have achieved this.
Please take a few moments to read about what your council
has been doing for you over the last year, what services have
improved and what our priorities are for the coming year.
Our work has focused on seven key priority areas, areas where
there is either a real need to improve performance, or where
investment will have the biggest impact. These priorities
reflect the Mayor’s key tasks; tasks based on listening to
you, the customer, about the issues you care most about.
30
NEWHAM DIRECTORY 2004/05
This report will take you through each
priority area setting out our
achievements and highlighting where
more work needs to be done.
Last year was a good year for the
council, with service improvements
being recognised by independent
inspectors, the Audit Commission. The
Commission rated Newham as a ‘good’ council in December
2003, up from being a ‘fair’ council the year before.
There are five ratings with ‘good’ being the second highest
and this mark puts Newham firmly in the top half of London
boroughs. Core council services such as education, social
care, housing, environment, libraries and leisure, benefits
and use of resources, as well as looking at how effective the
council is overall, all formed part of the inspection process.
NEWHAM – A GOOD COUNCIL
“The council has made significant improvements in key
services including education and older people’s services.
Based on current plans it is well placed to further
improve the way it works and the services it provides to
local people.”
Audit Commission
More details of the council’s performance and targets for the
future will be set out in the full best value performance plan
available this summer. The full plan for last year (2003/04)
can be viewed on the council’s web site at
www.newham.gov.uk and at your local library.
Listening to you
THE MAYOR’S CONTRACT
Since the ‘Mayor’s Contract’ was launched in July 2002,
more than 7,000 residents have completed and returned a
contract card to him setting out what three issues, out of a
list of ten, are the most important to them.
Everyone who completed a card has received a written reply
from the Mayor, setting out what has been achieved in these
areas. It’s the first time a local authority has conducted an
exercise like this and it is attracting interest from other
councils across the country.
This report has more details about what’s happening across
the board, but first here’s a quick summary of what has
been achieved in the three areas the Mayor found were of
most concern to you, the resident, in 2003.
TACKLING CRIME AND ANTI-SOCIAL BEHAVIOUR
It is good news as far as crime and anti-social behaviour are
concerned with the latest crime figures showing that
burglaries, street robberies and vehicle crime are all down
and detection rates are up. This year the borough will
benefit from an extra 43 police officers and 39 community
support officers. The council has invested nearly £7 million
in a sports development programme this year, aimed at
diverting youngsters from crime and the successful Respect
scheme will be rolled out to cover the whole borough.
MAKING OUR STREETS CLEANER
More staff are now working at weekends and in the
evenings to help keep your streets clean. A street by street
review of how, when and how often cleaning is carried out,
is under way. The council has targeted persistent trade
refuse abuse by employing more enforcement officers and
four new ’Hotspot‘ teams are targeting areas of persistent
fly tipping. If you suspect anyone of fly tipping, you can
report them by calling 020 8430 2000.
Street Cleaning
In 2003/04, 41% of residents rated street cleaning in the
borough as excellent, very good or good. This is up 10%
from 2002/03 – while this is an improvement we recognise
that much more needs to be done.
REMOVING ABANDONED CARS MORE QUICKLY
Newham Council has the highest number of reported
abandoned cars and removes more vehicles than any other
council in London. In the Mayor’s first year in office more
than 8,500 abandoned and untaxed cars were removed. The
council investigates more than 1,000 reports of abandoned
cars a month. In 2002/03, 75% of cars reported were
inspected within two days and of those found to be
abandoned, 72% were
removed within 24
hours of inspection. By
December 2003, 100%
of those reported were
inspected in two days
and 82% of those
found to be
abandoned removed
within one day of inspection.
Talking to the Mayor
April 2003 saw the launch of the Mayor’s soapbox, a new
way for residents to tell the Mayor what they think of the
council and its services. Residents get the chance to
address the Mayor for three minutes on the subject of
their choice. This helps the Mayor get a feel for the issues
that matter to local people and to hear ideas about how
they feel Newham could be improved.
Seven key priorities for improvement
– achievements so far
1. Priority for improvement - Educational
achievement
Mayor’s key task: Education is the key to the future
– we will narrow the gap at all key stages between
Newham and the rest of the country.
Newham’s secondary schools are the second most successful
in the country at helping their pupils improve.
Results in Key Stage 2 English have improved by 4 per cent
compared to last year. New information from the
government compares what pupils achieve at Key Stage 3
(age14) and what they go on to achieve in GCSEs and
GNVQs. In this ‘value added’ table Plashet School is in the
top 5 per cent in the country and 12 other Newham schools
are in the top 25 per cent.
More Newham pupils are doing better at GCSE. Results in
2003 showed 45.8 per cent of pupils getting five or more A*
to C grades, up more than 3 per cent from 2002.
Nearly all Newham schools showed increases in the number
of pupils getting these grades and some 93.2 per cent of
pupils achieved five or more GCSE or GNVQ A* to G grades.
This met the borough’s own targets and is more than 4 per
cent better than the national average.
The number of pupils in Newham who achieved no passes
was just 2 per cent, well below the national average of 5.2
per cent.
These successes have also gained external recognition with
Ofsted, the Government body that inspects schools and
education authorities, giving the council high marks when
they inspected it in January 2003.
OFSTED SAID
“The council continues to look for new ways to resolve
difficulties and has a good track record in solving problems.
There is acceptance of, and great pride in, the ethnic
diversity of the borough. The determination to improve
educational opportunity in the borough and the genuine
enthusiasm which goes with it are key characteristics”.
Good quality school buildings assist with raising standards
and we are committed to improving the borough’s schools.
We opened a new primary school in 2003, Kaizen, and have
successfully bid for government funding to transform our
secondary schools. We are opening 26 children’s centres
across the borough that will offer multi-agency services to
young children and their families.
There was a 20 per cent increase in the number of adults
enroling on adult learning programmes over the last year.
100s of services, just one number – call Newham Council on 020 8430 2000
We are continuing to develop our Community Education
Service and have recently opened a new adult education
centre, the ‘learning zone’. This is in partnership with
Newham College of Further Education,
in Forest Gate, with the aim of
increasing further the number of adults
participating in learning.
Finally congratulations to Newham
teacher, Nina Panayis from Godwin
Junior School who was named best
teacher in the country in the National
Teaching Awards. Prime Minister, Tony
Blair presented her with her award.
HOMEWORK CLUBS
The council believes it is important to
give pupils every opportunity to do
well. That’s why last year it opened
more homework clubs in the borough’s
libraries with the latest being at
Beckton Globe and Plaistow libraries.
The clubs provide the space, atmosphere and facilities
needed to do homework that some pupils can’t get at
home.
2. Priority for Improvement - Crime and antisocial
behaviour
Mayor’s key task: We will apply the benefits
of the ‘Respect’ campaign approach to
the whole borough and work with the
police to reduce crime and anti-social
behaviour in comparison to that
experienced in inner London.
Crime and anti-social behaviour are major
concerns for local people. The council will not tolerate antisocial
behaviour and it is continuing to get tough on
offenders. As part of this it has set up a new team that will
work closely with our partner organisations such as the
police and is dedicated solely to tackling all aspects of antisocial
behaviour.
At the heart of this work in Newham is Respect. The Respect
campaign, a council, police, fire brigade and community
project set up to stamp out abuses of the environment,
crime and anti-social behaviour, has been a major success in
the areas it operates in. In April, Winsor Park in Beckton was
added to the areas covered by Respect and the campaign
will be extended to other parts of the borough.
Respect brings together resources and organisations to blitz
all kinds of anti-social behaviour from dumped cars to
littered streets and from kids playing truant to serious crime.
There is a mobile office that travels round the borough
answering questions and offering advice about community
safety issues and services such as the security marking of
mobile phones.
The council is determined to make Newham a place where
people feel safe and it will not hesitate in taking action
Working in Partnership
NEWHAM DIRECTORY 2004/05 31

against people who make life a misery for other residents.
One ‘neighbour from hell’, who allowed his flat in Stratford
to be used for drug-related activities and prostitution, was
evicted by the council in September.
The council acted following a petition from more than 100
tenants complaining about the ‘nuisance and annoyance’
from the stream of visitors to the flat.
The council was able to evict the tenant and get an antisocial
behaviour order stopping him from returning to any
address in the block for two years.
If you are the victim of a ‘neighbour from hell’ then the
council wants to hear from you – call 020
8430 2000.
The council is also working hard to
reduce crime and anti social behaviour
through a number of programmes and
has persuaded thousands of young
people to ’Do More‘ sports, arts, reading
and performing. The scheme offers young
people across the borough the chance to take part in fun
activities that will help them develop new skills and stay
away from crime.
HELPING THE FIGHT AGAINST DRUGS
Newham’s Drug Action Team awarded more than £65,000
to community groups who provide a range of projects and
services aimed at helping young people resist drugs,
protect the community from drug-related anti-social
behaviour and cut the availability of drugs on the street.
3. Priority for Improvement – Health
and well being
Mayor’s key tasks: We will contribute to the
improvement of health and well-being for all the
people of Newham agreeing with the NHS providers
a series of measures, which we will use to monitor
progress and to scrutinise the response to locally
identified priorities. We will implement the national
standard for achievement of equalities in local
government and we will commit ourselves to
achieving the highest level of the standard by 2006.
‘Exercise on prescription’ at Newham’s leisure centres has
been distributed
to around 1,000 people by their GPs,
who felt they would benefit from
more regular exercise. The scheme is
organised, delivered and supervised in
Newham leisure centres in partnership
with the Newham Primary Care Trust
and the contractor that runs the centres
(Greenwich Leisure Ltd). It is one of the
largest schemes of this type in the south-east and the
council is regularly asked for advice from other councils.
And according to all the evidence the programme is making
a big difference: 40 per cent of the people who have taken
part say they now make fewer visits to their GP and 22 per cent
32
NEWHAM DIRECTORY 2004/05
say they take less medicine when they are on the programme.
Combating teenage pregnancy is another priority with the
problem being particularly bad in the borough. A number of
schemes that have already been run by the council in
partnership with other organisations have not reduced the
number of pregnancies by as much as was hoped.
Now a range of new ideas are being looked at such as better
education of young people and parents and work with the
primary care trust and local pharmacies to make emergency
contraception more widely available.
The council is also working with young families, offering
support to young fathers and making homes available for
teenage parents to help keep families together.
Improved access to primary care services and work to enable
health and community services to be delivered together is
also being developed, with Newham benefiting from a major
new investment programme through the East London and
the City, LIFT.
Work is also underway on a £5.5 million one-stop-centre at
Church Road, which will be completed later this year, a new
£2.5 million GP surgery on Barking Road and a frail and
elders hospital costing £12 million will be built on the site of
the East Ham Memorial Hospital. All these will deliver
modern, patient-centred services.
The Church Road development is a pioneering scheme and
will relocate up to six GPs with some outpatient facilities,
such as cardiology, diabetic and dietetic clinics being
available. Provision has also been made for chiropody, Sure
Start and a pharmacy.
SPREADING THE HEALTHY LIVING MESSAGE
A new fruit and vegetable co-op opened in
Manor Park in a bid to encourage healthy
eating and it has been welcomed by local
people who like being able to get quality
fruit and vegetables at reasonable prices.
The council wants everyone to benefit from
its services and ensuring equality of access
is particularly important in an area as
diverse as Newham. All too often people still
face discrimination. At Newham we are committed to
promoting equalities in all aspects of our work and are
striving to achieve the highest standards set out by the
government in this area. Under these, local authorities must
consider gender, race and disability equality issues in all
their policies and service delivery.
The council is committed to activities that promote equal
opportunities and challenge discrimination. For example, we
have been working with the Benefits Agency to increase the
amount of benefit ‘take-up’ information available in a range
of languages. Training sessions have been held for more
than 400 people from minority ethnic communities on
income maximisation and we have also been monitoring
property lettings to ensure that they match with housing
need among ethnic minority communities.
To ensure that no one is excluded we offer translation
services by video conferencing, web site and phone to all our
local service centre users. Our customer
tracking computer system means that
once a customer’s details have been
entered on the system, we can record
any additional needs they might have
like a translator or signer, so that one
can be available when needed. The
tracking system also ensures that a
customer whose first language isn’t
English does not have to keep
repeating their personal details to use
each different council service.
Work will continue to reach out to and listen to Newham’s
diverse communities. For example, last year we listened to
the borough’s lesbian and gay community and now provide
commitment ceremonies at the registrar’s office and have
developed a proposal to begin work to combat homophobic
bullying in schools.
4. Priority for Improvement – Social Services
Mayor’s key task: We will ensure that the quality of
services improves year on year.
Social Services in Newham are improving and while there is
much work to be done, things are starting to turn around. In
October, government inspectors highlighted many of the
achievements the council has made.
Inspectors praised the improvements in placements for
looked after children (children who are the responsibility of
the council) and they acknowledged that all young people
on Newham’s child protection register now have an
allocated social worker.
They also noted the continued improvement in the percentage
of care leavers in employment, education or training, plus
the increased number of services to assist vulnerable children,
many of these targeting black and minority ethnic children.
Older people are increasingly being helped to live at home
and Newham has a good record of getting older people out
of hospital and back home, for example by improving the
speed of making essential adaptations to their homes.
A shortage of good
social care staff is a
problem for Newham
as it is for every
other London
borough. Therefore, a
great deal of work
has been put into
recruiting and
retaining social workers. This has involved local recruitment
days to encourage people to join the service and an overseas
recruitment campaign to attract staff from other countries.
A range of other things have been done, such as providing
more financial help to students and trainees and reviewing
the pay and benefits of social workers.
100s of services, just one number – call Newham Council on 020 8430 2000
Areas that are now being targeted include finding more
adoptive parents and improving the health of looked after
children.
5. Priority for Improvement – Street Scene
Mayor’s key tasks: We will ensure that the quality
of services improve year on year.
Clean streets make a big difference to how local people feel
about where they live. Recent schemes have involved
targeting particular areas of the borough where big
improvements can be achieved quite quickly. Work now has
to be done to spread these benefits to the whole borough.
The council has continued to get tough on abandoned and
untaxed cars. As a result of the ‘zero tolerance’ policy, the
number of people who think that cars being repaired,
abandoned or untaxed on Newham’s streets are a problem
has fallen.
Although much has been done to keep Newham’s streets
cleaner, the council recognises that more needs to be done.
We have invested in more mechanised sweeping machines
and cleansing rotas have been changed in an effort to make
improvements. We have also put in place more enforcement
and rapid response teams to tackle fly tipping and prosecute
offenders. This work will be continued.
Levels of recycling in the borough are lower than some
other London councils. So during the past year real efforts
have been made to improve and increase recycling services
and we are working closely with our waste disposal
authority and their contractor to ensure vastly improved
performance in the future. We are confident that in the next
few years we will be performing significantly better and will
be achieving all national recycling targets.
Fly-tipping is a key local issue. It is illegal and
spoils the local environment for others and
the council will not tolerate it. We have been
taking steps to tackle it on two fronts –
making it harder for fly-tippers to operate
and prosecuting those who have dumped
rubbish illegally.
‘Allygater’ is a programme to identify alleys in
the borough where rubbish is likely to be dumped or are
likely to be used for other anti-social activities such as
toilets, drug taking, alcohol abuse or prostitution. If
appropriate, and after consulting local people, gates and
fencing are put up.
CLEARING ABANDONED AND UNTAXED VEHICLES
Newham Council cleared 32 abandoned and untaxed
vehicles in less than 24 hours in a special operation with
the police and the DVLA (Driver and Vehicle Licensing
Agency) in East Ham on October 15 2003. The swoop
followed a complaint from a local resident.
Residents have told us that maintaining standards on
housing estates including general cleanliness, lighting, grass
cutting and shrub planting is a priority. As a result a number
of initiatives have been started to improve the standards of
NEWHAM DIRECTORY 2004/05 33

estates, including piloting new equipment. Also a scheme
called Estate Watchers, which involves residents in checking on
service quality and regular resident satisfaction questionnaires
to pinpoint problems and direct service improvements.
6. Priority for Improvement – Social and
physical regeneration
Mayor’s key task: We will assist the poorest Newham
residents to increase their level of income so that
families can have a better quality of life.
Newham is at the heart of regeneration in London and this
goes further than just bricks and mortar. Of course it is
important to have good buildings and for green spaces to
be attractive, but regeneration is also about bringing jobs
to the borough, making sure local people
have the skills to do them and ensuring
that everyone can benefit from the
new opportunities.
The council is also working to ensure
that everyone receives all the money
and benefits they are entitled to.
Benefits help individuals and
families and put money into the
local economy.
MAXIMISING INCOME FOR CARERS
The council has begun an income
maximisation programme for
carers in Newham. This includes
targeted mail shots of 10,000 leaflets
on benefits for carers and work with GPs to
identify carers and offer benefit checks. £40,000 of
unclaimed benefits were identified at a Newham Carers’ Day.
The council is running an innovative Quids for Kids
campaign from 2003 to 2005. The aim is to reduce child
poverty in Newham. The campaign includes:
• Distributing a CD ROM “Employers Guide to Tax Credits”
• Lunchtime drop in sessions for health service staff.
These resulted in 30 new tax credit claims
• Quids for Kids leaflet distribution to parents at every
nursery, primary and secondary school in Newham
• Information on disability benefits distributed to parents of
all disabled children in Newham schools.
DEALING WITH DEBT AND MONEY MANAGEMENT
NewCred, the Newham Community Credit Union, opened
its doors on 1 July 2003. By the end of 2003 they had
more than 500 members. NewCred aims to make financial
services accessible to everyone in Newham, as well as
offering access to loans at a reasonable rate of interest
and breaking the cycle of debt. To find out more call
020 8555 5388.
One of the areas affecting people on low incomes is the
council’s housing benefit service. The council has
dramatically improved this service. Following an inspection
in July, the Audit Commission scored the service as ‘good’,
34
NEWHAM DIRECTORY 2004/05
Is your child
disabled?
What benefits can you get?
Pick up a leaflet from:
Local Service
Centres
Libraries
quids
for
kids
giving it two stars (out of a possible three) with ‘promising
prospects for improvement’.
It found that satisfaction is high among the 38,000 claimants.
Also praised were the good working relationships with
landlords, the visiting service for customers who are unable
to get to local service centres and the ‘while you wait’
approach to processing claims.
Since 2001 the average time taken to process new claims
has dropped from 100 days to 35 days. The proportion of
repeat claims that are processed without a break in payment
has doubled to almost 90 per cent during the same period.
This has made a real difference to people’s lives.
The council also continues to work with and support many
other organisations in their efforts to make the borough a
place where people choose to live and work. Through the
council’s grants and support programmes, hundreds of
organisations and individuals are helped to provide a host of
services for people living in Newham.
Physical regeneration
Newham is constantly changing with many of the most
exciting regeneration schemes in the capital taking place
within its borders and now with the 2012 Olympic bid there
are huge opportunities for all.
One of the biggest existing plans concerns Canning Town.
Regeneration plans for renewing the Canning Town and
Custom House area have received strong support from the
majority of residents. Independent research company MORI
carried out interviews with 800 residents and 100 businesses
in the areas that will be affected by the £2 billion
redevelopment proposals, with 84 per cent of those asked
showing support for the plans.
The aim of the redevelopment is to improve the quality of
life for local people and businesses by providing around
7,000 new and refurbished homes, an improved transport
system, leisure and health facilities plus extensive
improvements to local schools.
As well as looking at new schemes,
work has been carried out to
existing homes. Keeping homes
and estates in good repair is a
key priority for most residents.
The council carries out regular
customer satisfaction surveys to
check tenant views on the work
carried out and to identify where
things can be improved. The
Repairs Operation Centre now
offers appointments for all
repairs to council stock and can
be contacted on 020 8430 2000.
Good homes
Good homes offer people better
chances in life. Poor housing can lead to poor health, affect
how well children do at school and encourage anti-social
behaviour. The number of families in bed and breakfast
accommodation has reduced by around 300 families to 30
within the last year. We are confident that by April 2004 we
will meet our target of using bed and breakfast
accommodation for homeless families in emergencies only.
THE OLYMPICS
If London’s 2012 Olympic
bid is successful, 95 per
cent of the Olympic facilities
will be in Newham. It will create around 9,000
full time jobs, 3,000 of them in the East End. The Olympic
village would provide around 4,000 new homes. As well as
an increased interest in sport and enhanced facilities, the
Olympics will bring many lasting benefits to the people of
Newham in terms of regeneration. Even if the bid is not
successful the process of developing the bid is speeding up
renewal and development of sporting facilities, better
transport links and will change the face and fortunes of
the area forever.
7. Priority for Improvement – Human Resources
and business efficiency
Mayor’s key task: The council’s element of council tax
will not increase by more than the level you’re
recommended by the government over the period of
the council.
The council’s part of council tax have been restricted to 4.8
per cent this year and while this is higher than the council
would have wanted, it is low in comparison to increases in
the capital and elsewhere in the country.
This low increase has been made possible by the council’s
determination to always find ways to improve the way it
works. We are constantly striving to make the best use of
all our resources.
For example, a new procurement unit has been set up to
give the council a better strategic approach to the way it
buys goods and services. The unit will provide advice and
support to all council departments helping them buy things
100s of services, just one number – call Newham Council on 020 8430 2000
online, get value for money and to join up with other
council departments and partners in the borough to benefit
from economies of scale.
The council is also working to get the best from its staff and
is looking at ways to help build skills and capacity. There is a
new corporate induction programme, the New Century
Managers Programme, which is now in its fourth year. There
are many more corporate training opportunities and around
800 staff a year complete training for a ‘European Computer
Driving License’
But, however hard Newham strives to improve and to be
efficient; the services it can provide are still limited by the
amount of money available.
Newham is counted as an outer London borough despite
having the same issues as inner London boroughs. If we
were classed as inner London we would get up to £58
million more than we do at the moment.
This money could provide more than 700 extra teachers and
280 teaching assistants, 238 additional social services carers,
plus hundreds of other essential workers. It is equal to £237
worth of services for every Newham resident.
Even if the council received a fraction more of this money each
year, it would go a long way towards boosting vital services.
We are working hard to have Newham recognised as an
inner London borough.
MORE MONEY INTO THE BOROUGH
The Your Newham Local Strategic Partnership (LSP) will
get £13.3 million from the Government’s Neighbourhood
Renewal Fund for 2004/05. This money will be targeted
by the LSP, which is made up of a range of organisations
that provide services in the borough, to
projects aimed at improving the quality of
life in Newham. The money is in addition
to the £30 million already awarded to
the partnership.
For further information please contact
The Performance Intelligence Unit,
London Borough of Newham,
Newham Town Hall, Barking Road,
East Ham, E6 2RP 020 8430 3321
NEWHAM DIRECTORY 2004/05 35

Council tax and the council’s spending plans
Your council tax pays for hundreds of
services that you use everyday from having
your bins emptied to educating your children.
At the council we work hard to try and
ensure that you get value for money.
Each year the council works out how much
it needs to run these services, as well as its
day to day running costs, for the next
financial year. It is this figure that helps to
decide how much council tax you pay.
Council tax charge for 2004/05
Value of Maximum Maximum for Contribution to
your council tax Newham The Greater London
Band property payable Council’s services Authority (GLA)
A Up to £40,000 706.03 545.14 160.89
B £40,001-£52,000 823.70 636.00 187.70
C £52,001-£68,000 941.37 726.85 214.52
D £68,001-£88,000 1,059.04 817.71 241.33
E £88,001-£120,000 1,294.38 999.42 294.96
F £120,001-£160,000 1,529.72 1,181.13 348.59
G £160,001-£320,000 1,765.07 1,362.85 402.22
H Over £320,000 2,118.08 1,635.42 482.66
Your council tax bill shows which band your dwelling is in.
(1) Newham’s Budget for 2004-05
38
NEWHAM DIRECTORY 2004/05
Last Year This Year
gross net gross net
£m £m £m £m
Service Budgets
Central Services 42.2 11.2 15.9 11.9
Court and Probation Services 0.2 0.1 0.2 0.1
Cultural and Related Services 91.5 50.0 63.5 49.6
Education Services 258.7 221.0 277.9 235.4
Housing Services 304.9 16.6 308.5 18.5
Highways, Roads
and Transport Services 25.6 19.5 28.1 8.3
Social Services 124.7 84.5 134.0 99.7
847.8 402.9 828.1 423.5
Central Items
Interest on investment of
cash balances
Payments for London-wide
-4.8 -4.3
services (1) 1.9 0.9
Other General Budget Items
Money taken from General
-1.0 -2.0
Reserve -3.0 0.0
Newham’s Budget Requirement 396.0 418.1
Greater London Authority (1) 15.4 16.8
Total Budget for services
provided for the Newham area 411.4 434.9
(1) for further details please see pages 44 to 46
(2) Changes in Newham’s Spending Plans
£m £m
Newham’s Budget 2003/04 396.0
Additional Costs in Education
Increase in Pupil Numbers 2.3
Additional Support for Schools’ Budgets 2.4
Workforce Reforms 2.0
Special Educational Needs costs 0.6
Standards Fund / Other 1.3 8.6
Additional Costs in Social Services
Additional costs arising from 2003/04 5.4
Service User increase 2004/05 4.6
less specific grants and budget savings -4.6 5.4
Additional Costs in other Services
New legislation and Single Status 0.9
Unavoidable Budget Increases
Capital Financing 1.4
Provision for possible loss of UASC grant 1.5
ELWA Levy 0.6 3.5
Changes in Funding Arrangements
Flood Defence Levy -0.9
Social Services 7.0
Housing Benefit Administration -7.3 -1.2
Efficiency Savings -2.3
Budget Strategy Measures
Additional Income generation and
2% Management Reviews -3.0
Targeted Budget Reviews -2.0 -5.0
Pay and price increases (Incl. Capital Financing) 9.2
Change in use of balances 3.0
Newham’s Budget 2004/05 418.1
(3) The Council Workforce
The council gets most of its money from the
government with the rest being made up
from business rates and council tax. The
government decides roughly what
proportion of a council’s spending will
be met from council tax.
For 2004/05, the council needs to raise
£73.922 million from council tax. The table
below shows what the tax is for each
council tax band.
2003-04 2004-05
Education 4,763 4,731
Housing & Customer Services 1,446 1,434
Culture & Community 260 236
Environment & Regeneration 1,045 1,050
Social Services 1,200 1,210
Chief Executive’s 982 1,056
9,696 9,717
(4) How your Council Tax is worked out
2003-04 2004-05 Council Percentage
Tax per Increase in
Band D Council Tax
Dwelling
£000 £000 £ %
395,923 Newham’s Budget
Requirement
less
418,100
-269,608 Revenue Support Grant (RSG) -288,947
-71,521 Business Rates -70,966
-1,126 Surplus on Collection Fund -1,110
53,668 Newham Requirement 57,077 817.71 4.8
15,435 Greater London Authority 16,845 241.33 7.5
69,103 Total to be raised from
council tax
73,922 1,059.04 5.4
Newham’s budget requirement includes
the following levies (amounts charged)
£000 £000
1,052 Environment Agency (Flood Defence) 120
185 Lee Valley Regional Park Authority 194
226 London Pensions Fund Authority 183
420 Greater London Magistrates Courts 402
7,678 East London Waste Authority 8,316
The Council Tax for Band D Dwellings =
Newham and GLA requirements
Council Tax Base
The council tax base is the number of band D or equivalent dwellings
in Newham. The tax base used in calculating the council tax, assuming
we collect 97 per cent of all council tax for the year is 69,802.
However, the Government use a figure based on 100 per cent
collection, which is 70,992.
Liabilities
Newham funds some of its capital expenditure (such as major
works to houses, construction of schools, etc.) from borrowing.
At 31 March 2003, the outstanding balance on these loans
amounted to £622 million. Repayment of these loans, together
with interest, is charged to the Council's General Fund and
Housing Revenue Account. No amount is recoverable from or
payable to other authorities (either billing or precepting).
Where the Money Providing Your
Services Comes From:
Revenue Support Grant (RSG)
From The Government 69%
Council Tax Payers
14%
Business Rates
17%
100s OF SERVICES, JUST ONE NUMBER – CALL NEWHAM COUNCIL ON 020 8430 2000
What is Council Tax?
Council tax is the local tax that helps pay for services
provided by your council, such as housing, street lighting,
cleaning, libraries and meals on wheels and those provided
by the Greater London Authority such as the fire brigade,
the police and other London-wide organisations.
There is one council tax bill for each home, whether it is a
house, bungalow, flat, maisonette or mobile home. Owneroccupiers
or resident tenants, including council and housing
association tenants, usually have to pay council tax.
Council tax is based on two things,
(a) the property and (b) personal circumstances.
Who pays Council Tax?
Normally the person living in the
property will be responsible for paying
the council tax, but there are instances
where the landlord has to pay even if
she/he does not live in the property.
For example if the property is:-
• Multi-occupied:- rented by individuals
who share facilities
• a care home or nursing home
• occupied by a religious community
• occupied by a minister of religion
or
• where at least one of the residents is employed in
domestic service for the owner
or
• where the resident is an asylum seeker housed under
section 95 of the Immigration & Asylum Act 1999 by the
National Asylum Support Service.
You should tell the council if any of the above apply to you.
How has your Council Tax been
worked out?
The Inland Revenue’s Listing Officers have valued your home
on the basis of market values at 1 April 1991. There are eight
valuation bands (A-H) and your home will fall into one of them.
How can I appeal against the valuation
band allocated to my property?
If you think your property has been put into the wrong
band, or you require further information, you should write
to the listing officer. The address is DV/VO Tower Hamlets,
2nd Floor Cityside, 40 Adler Street, London, E1 1JY.
Telephone: - 020 7530 7200; Fax: 020 7441 7099;
Web: www.voa.gov.uk
or e-mail: londoncitygroup.vo@voa.gsi.gov.uk
NEWHAM DIRECTORY 2004/05 39

Since 1 December 1993 the government
has limited the grounds for appeal,
so you must contact the listing officer
as soon as possible if you feel you have
a case.
You must however, continue to pay
while your appeal is being considered.
If your appeal is successful any overpaid
amount will be refunded.
The full Valuation List is available for public inspection at
328 Barking Road, East Ham E6 2RP.
Bills addressed to the ‘Council Tax Payer’
The council tax bill is addressed to the person(s) the council
believes is liable to pay. If it is addressed to the “Council Tax
Payer” you must contact the council immediately on 020
8430 2000 and pass on the name(s) of the person(s)
responsible for paying the council tax.
Exemptions and discounts
The following is a list of exempt properties where no council
tax charge is payable.
THESE PROPERTIES MUST BE UNOCCUPIED AND: -
A requires, or is undergoing, or has undergone, major
repair work to render it habitable, or is undergoing, or
has undergone structural alteration. Such a dwelling
will be exempt for a period, which is the shorter of:
a) a period of 12 months from the day on which it
became vacant or;
b) a period beginning on the day which it became
vacant and ending six months after the day such
repairs or alterations are substantially completed.
B
C
D
40
Owned by a charity and unoccupied for less than
six months.
Substantially unfurnished for less than six months.
Left vacant by prisoners, except those jailed for
non-payment of council tax or a fine.
E Left vacant by someone whose main residence is now
a hospital, nursing home or care home.
F
G
H
Where the qualifying person is the personal
representative of a person, who has died, probate has
not been made, or less than six months have elapsed
since the day probate was granted.
Occupation is forbidden by law.
Held for the occupation of a minister of religion from
which to perform their duties.
I Previously the main home of a person now living in
another place (not a NHS hospital, or care home.) so
they can receive care.
NEWHAM DIRECTORY 2004/05
J (As for class I), providing care instead of receiving it.
K Previously occupied only by one or more students and
who are still students.
L Vacant following repossession by a mortgage lender.
The person is only liable as a trustee in bankruptcy.
Q
R
A home consisting of a pitch or mooring, which is not
occupied by a caravan or a boat.
T Unoccupied annexe, which forms part of another
property, or is situated within the area of another
home and is difficult to let separately from that other
property.
THESE PROPERTIES MAY BE OCCUPIED OR UNOCCUPIED
DEPENDING ON THE EXEMPTION
M
N
O
P
S
U
V
W
A student hall of residence owned by an educational
establishment or a charity.
Property occupied wholly by student(s).
Property owned by Secretary of State for Defence and
held for armed forces, (not visiting forces).
Property where the liable person has a relevant
association with a visiting force.
Property occupied only by persons under 18 years
of age.
Property occupied only by severely mentally impaired
people or occupied together with one or more students
Property occupied by person(s) with Diplomatic
Privilege/Immunity and not British Citizens.
Where an annexe, or similar self-contained part of a
property, is occupied by an elderly or disabled relative of
the people living in the rest of the home. This will not be
regarded as a separate home for council tax purposes.
Discounts
The full amount is payable where there are two or more people
aged 18 or over living in a property. If only one person is
living in a property a 25 per cent discount is applicable.
However, a discount may still be given even if more than
one person lives in the property. This is because some people
are ignored when ‘counting’ how many residents live there,
for example if they are ‘disregarded’. (See following
‘disregarded categories’).
The charge will be reduced by 25 per cent if only one person
is ‘counted’ as living there and by 50 per cent if no-one is
‘counted‘ as living there.
The charge is not reduced for temporary absences.
Are you a student?
From the 1st April 2004 students will no longer be held
jointly and severally liable with other people that have
the same level of interest in the property as them, unless
they are all students.
Disregarded categories
The following is a list of people who are ignored when
’counting‘ the number of people in a property. Please
contact us on 020 8430 2000 if you require further
information or a claim form.
• Full time students, student nurses, apprentices and youth
training trainees
• Patients resident in hospital
• People who are being looked after in a care home
• People who are severely mentally impaired
• People staying in certain hostel or night shelters
• 18 and 19 year olds who are at or have just left school
• Care workers working for low pay, usually for charities
• People caring for someone with a disability who is not
a spouse, partner or child under 18
• Members of visiting forces and certain international
institutions
• Members of religious communities (monks and nuns)
• People in prison unless they have been jailed for nonpayment
of council tax or a fine.
Changes to discounts on second homes
and long term empties
With effect from 1 April 2004 the government has
changed the council tax legislation in relation to discounts
awarded on second homes and properties that are left
unfurnished and unoccupied.
Each local authority now has the power to determine the
level of discount that it awards in these instances.
Newham Council has decided to reduce the discount
awarded on properties that are used as second homes from
50% to 10%. For other long term unoccupied properties,
where no exemption is applicable, the discount has been
reduced from 50% to 0%.
The only exception to this is if the second property is
essential as a condition of employment.
Discount codes printed on your council tax bill indicates
that council records show one of the following applies to
your property.
CODE 01: Only one person resides at the property and this
person is liable to pay council tax.
DISCOUNT= 25%
CODE 02: More than one person resides at the property,
but only one person in counted for council tax purposes.
DISCOUNT=25%
CODE 03: Property is unfurnished and unoccupied for a
period in excess of six months
DISCOUNT=0%
CODE 04: All persons residing at the property are
disregarded from paying council tax
DISCOUNT=50%
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CODE 05: Only one person resides at the property and this
person is disregarded from paying council tax
DISCOUNT=50%
CODE 06: The property is no one’s sole or main residence
and is furnished eg furnished ready to be let.
DISCOUNT=10%
CODE 07: The property is required as a condition of
employment, where the occupiers have their sole and main
residence elsewhere and are registered to pay their council
tax there.
DISCOUNT=50%
CODE 08: The property is furnished but is no one’s sole or
main residence and is considered to be a second home e.g.
One may have a permanent address elsewhere, pay council
tax there and stay at this property during the weekend.
DISCOUNT=10%
People with disabilities
If you, or someone who lives with you need an extra
bathroom or kitchen, or extra space in your home to meet
special needs arising from a disability,
the amount of council tax you pay can
be reduced by one band, for example
from “band B” to “band A”. Even if your
property is listed as a “band A” property
you could still be entitled to a reduction.
How to appeal against the
council’s decision
If you disagree with the council’s
decision regarding liability to pay
council tax i.e. refusal to grant a
discount, an exemption, or a disabled
reduction, you should appeal in writing
to: The London Borough of Newham,
Council Tax Section, Newham Town Hall,
Barking Road, E6 2RP.
If you are not satisfied with the result of the appeal, or the
council fails to reply within two months, then an appeal can
be made to the Clerk of the Valuation Tribunal. The address
of the Tribunal is 2nd Floor Black Lion House, 45
Whitechapel Road, London, E1 1DU, telephone 020 7247
3898 or fax 020 7247 6598.
Please check your bill
If you think any of the above may apply to you and the
discount, exemption or disabled relief is not included on
your bill please call the contact centre on 020 8430 2000.
Likewise if your bill shows a discount or exemption which
you are not entitled to, please phone the contact centre on
020 8430 2000. If you fail to do so you could face a penalty
of £50. Council tax records are checked against other council
records to ensure that discount, disregards and exemptions
are correctly applied.
NEWHAM DIRECTORY 2004/05 41

Change in circumstance
You must inform the council tax section at Newham
Council within 21 days if your circumstances change.
For example if:
You are about to move - Please supply the date, your
forwarding address and if possible the name of the new
occupants of the property. Use the change of address form
at the back of this publication to inform us of your move.
People move in or out of your property – Please let us
know immediately as it might affect your entitlement to a
discount, benefit or your
liability to pay.
How to pay your council tax bill
DIRECT DEBIT
The easiest way to pay is by direct debit. You can set this up
by doing one of the following:
• Telephone the contact centre on 020 8430 2000 to
have your direct debit set up over the phone.
• Log on to the Newham website (www.newham.gov.uk)
and complete the form on-line.
• Complete the form attached to your council tax bill.
STANDING ORDER
Please telephone the contact centre on 020 8430 2000 for a
standing order form.
CREDIT/DEBIT CARD
Please telephone 020 8430 2000 and select option 1 for
payments. You will be connected to Newham Council 24
hours automated telephone payment service.
INTERNET PAYMENTS
Go to Newham website (www.newham.gov.uk)
click on Pay Online under services.
This will take you to Payments.
Select By Girobank you will be connected to Billpay website,
where you can use your debit or credit card to pay your
council tax bill.
BANK GIRO CREDIT
Take your payment slip and your payment to your bank or
building society.
42
NEWHAM DIRECTORY 2004/05
PAYMENT CARD
You can use the card to make payments at
any Post Office or shop displaying the Paypoint or Payzone.
To obtain a payment card please telephone Newham contact
centre on 020 8430 2000.
BY POST
Enclose one payment voucher and send it with your
cheque or postal order to The Council Tax Department,
Newham Town Hall, East Ham, London, E6 2RP.
Please write your account number, name and address on
the back of the cheque.
PLEASE DO NOT SEND CASH THROUGH THE POST
What will happen if I don’t pay?
Not paying your council tax is an offence, which can result
in imprisonment. It is therefore important that you pay
each monthly instalment on or before the date it is due.
If you fail to pay by the due date you will be sent a reminder
notice, which gives you seven days to bring your instalments
up to date. If payments are not received you will lose your
right to pay by instalments and a Magistrates Court
Summons for the full amount due will be issued.
At this point additional recovery costs of £75.00 will be
incurred and your case could be referred to the council’s
bailiffs. Bailiff fees could cost as much as £300.00 and at
Newham Council we take every action open to us under the
law to enforce prompt payment.
WARNING - SUMMONS COSTS GOES UP TO £75.00
FROM 1 APRIL 2004
From 1 April 2004 the summons costs for not paying
your council tax on time will be going up from £40.75
to £75.00.
You could be made bankrupt
The council has been actively pursuing bankruptcy proceedings
as another way of recovering unpaid council tax.
During 2003 these proceeding were started in 141 cases.
50 cases proceeded to full bankruptcy resulting in
£235,162 being collected
The costs incurred by the individual once these proceedings
start can be very expensive. The amount of costs received back
by the council from April to December 2003 was £34,000.
Council’s new bank account
From 1 April 2004 the council will be changing banks from
the National Westminster Bank to the Co-operative Bank.
Please do not use any stationery with the old bank details
on it as this could delay your payments from being received.
If you pay by standing order you must complete a new
standing order form and send it to your bank.
Newham’s Council Tax
and Business Rates
CUSTOMER CARE CHARTER
Our policy is:
To respond to all customer enquiries within the published
time limits.
• To provide our customers with a quality service that is
friendly, polite and responsive.
• To motivate and train all staff to ensure that they are fully
equipped to help you with all your council tax and
Business Rates enquiries.
To treat all customers in a fair and equitable way, taking into
account each person’s particular needs and the council’s
equal opportunity policy.
• Use plain English in leaflets, posters and all
correspondence
• Look fully into any complaints about our service, as set
out in the council’s corporate complaint procedure.
We aim to:
• Tell customers about exemptions, discounts, reliefs, other
reductions and rights of appeal.
• Ensure that all our customers are satisfied with the service
they receive and to maintain all standards and targets set.
• Get it right the first time, all the time.
• Answer any formal complaints about council tax or
Business Rates within 10 working days.
• Reply to all correspondence within 20 working days, but
will aim to reply within 10 working days.
If you think you
are eligible to claim
council tax benefit
Call 0800 328 1314 today
100s OF SERVICES, JUST ONE NUMBER – CALL NEWHAM COUNCIL ON 020 8430 2000
Do you need help??
COUNCIL TAX AND COUNCIL TAX BENEFIT ENQUIRIES:
Most enquiries can be dealt with over the telephone.
If you have any queries please telephone our contact
centre on: 020 8430 2000
FOR BUSINESS RATE ENQUIRIES: 020 8430 3250
As a way of improving our telephone service your call maybe
recorded or monitored for quality purposes.
E-MAIL: customer.services@newham.gov.uk
E-MAIL: business.rate@newham.gov.uk
View our website: www.newham.gov.uk
Council Tax and Business Rate
Performance over the last three years.
PERCENTAGE OF COUNCIL TAX COLLECTED
2000/1
2001/2
2002/3
85%
87%
90%
PERCENTAGE OF BUSINESS RATE COLLECTED
2000/1
2001/2
2002/3
97%
95%
98%
NEWHAM DIRECTORY 2004/05 43

Precepting and Levying Authorities
Lee Valley Regional Park Authority
The Lee Valley Regional Park Authority
was established by Act of Parliament in
1966 to regenerate, develop and manage
some 10,000 acres of the Lee Valley,
which had become largely derelict and to
transform it into a unique leisure and
nature conservation resource for the
benefit of the whole community.
Environment Agency: Flood Defence in
your area
The Environment Agency aims to protect and improve the
environment while aiding sustainable development through
integrated management of air, land and water. Flood
defence is a key component of this strategy.
The status of flood warnings can be accessed on the
Environment Agency website at http://www.environmentagency.gov.uk
Copies of “Preparing for floods”, “Damage
limitation” and “After a flood” booklets are available by
contacting the 24hr FLOOD LINE service.
For flood warning information please
use the 24-hour FLOODLINE service on
0845 988 1188. In the event of any river
flooding emergency please call the national freephone
number 0800 80 70 60. For general enquiries call
0845 933 3111. All calls are charged at local rates.
London Pensions Fund Authority
The London Pensions Fund Authority raises a levy each year
to meet expenditure on premature retirement compensation
and outstanding personnel matters for which LPFA is now
responsible and cannot charge to the pension fund. These
payment relate to former employees of the Greater London
Council, the Inner London Education Authority and the
London Residuary Body.
44
NEWHAM DIRECTORY 2004/05
For 2004-05, the total net expenditure for the levy across
Greater London has reduced by £1,530,000 (6.4 per cent)
from last year to £22,353,000 of which Newham Council
bears £183,383.30.
It has been possible to hold the levy at this level by using
£536,000 of surplus balances and reducing provisions by
£1,040,000. Together these more than offset the effect of
the statutory pensions increase (2.8 per cent) for 2004-05
on current levels of payments. In future years, the level of
the levy may need to rise when surplus balances have been
used up and if expenditure levels continue to rise.
Greater London Magistrates Courts
Authority
The Greater London Magistrates Courts Authority is
responsible for the administration of the magistrates’ courts
in the capital. The authority’s strategic plan 2002-2006 set
out how it intends to deliver the magistrates’ court service
into the future. The plan included proposals for
improvements to the authority’s courthouse estate over the
next five years. These plans have been subjected to
consultation with a range of interested parties, including the
London local authorities.
East London Waste Authority (ELWA)
ELWA has the statutory responsibility for the disposal of,
currently, around 520,000 tonnes of household, commercial
industrial and civic amenity site waste collected by the
London Boroughs of Barking & Dagenham, Havering,
Newham and Redbridge.
In December 2002, ELWA awarded a major, new 25-year
Integrated Waste Management Contract (IWMC) to
Shanks.east London, supported by funding via the
government’s Private Finance Initiative (PFI).
EWAS’s total levy requirement is £28,415,000 (2003/04:
£27,078,000).
This rise of 4.9 per cent is attributable to a number of
factors including the IWMC cost, net of PFI grant, reflecting
an increase in the Landfill Tax rate, a rise in disposal costs
and inflation.
Greater London Authority
Mayor of London
The priorities for the Mayor’s fourth budget are to deliver a
new neighbour-hood policing initiative, more transport
police and extra firefighters. This will cost Londoners living
in a band D household an extra 33p a week. Most of the
increase is for policing, with a modest increase for the fire
service, offset by reductions in the amount for transport and
for the GLA itself. The 2 per cent of households in the top
band H will have to pay an extra 66p a week.
This increase leads to a GLA precept of £241.33 for the year
for a band D household. Of this about £184 (three quarters)
is for policing, £42 for the fire service, £9 for transport, and
£7 for the GLA itself.
There is a 4.6 per cent increase in the budget requirement
and a 7.5 per cent increase in the council tax precept.
GLA Group Budget £m Budget £m
2003-04 2004-05
Gross expenditure 7,517.4 8,796.5
Specific grants -2,863.6 -2,777.3
Other income -2,015.2 -2,827.7
Net expenditure 2,638.6 3,191.5
Reserves 51.9 -377.7
Budget requirement 2,690.5 2,813.8
Grants -2,058.1 -2,126.8
Collection fund -6.4 -3.3
Council tax income 626.0 683.7
Metropolitan Police Authority
From a low point of 25,430 in March
2001, the Metropolitan Police Service, in
January this year, reached a recruitment
landmark of 30,000 police officers for
the first time. In addition to this record
level of police officers there are also
1,500 police community support officers.
The effects of stepping up the fight against crime are
materialising. Crime rates are falling and detection rates
increasing, with a 33 per cent reduction in reported street
crime over the last two years, and burglary is at a twentyfive
year low. The proportion of crimes resulting in a court
case is increasing year on year and Londoners’ fear of crime
continues to fall.
Over the coming year, police numbers will be increased to
provide teams of police in three neighbourhoods in each
London borough. The teams will be dedicated to serve their
local communities and not available for redeployment to other
duties. This is the start of the programme and with financial
support from the government the aim is for every
neighbourhood in London to have a dedicated team by 2006/07.
London Fire &
Emergency
Planning Authority
The Fire Authority budget
provides for an extra 200
firefighters to build on
London Fire Brigade’s
capacity to respond to a major or catastrophic incident.
With the introduction of more effective arrangements for
providing emergency cover, additional resources will be
invested on preventing fires and other emergencies.
Transport for London
The Transport budget includes funding for an extra 100
British Transport Police to provide policing on the
Underground, the Docklands Light Railway and at key
London interchanges. There is also more money to continue
improvements to London’s bus services and investment in
London Underground will increase sharply.
TfL service analysis Budget £m Budget £m
2003-04 2004-05
London Underground 1,139.9 1,255.1
London buses 543.2 666.9
Surface transport 460.2 532.3
Rail services 74.9 88.8
Other 180.6 108.7
Net services expenditure 2,398.8 2,651.8
This increasing investment is being funded by government
grant, fares and reserves. There is a £32 million reduction in
the amount to be raised from council taxpayers.
London Development Agency
The activities of the LDA are funded entirely from specific
grants and capital receipts, and so no income is raised in
local tax from the precept.
Greater London Authority
With the exception of Trafalgar Square, the GLA has few
direct service responsibilities. The budget relates to all the
GLA activities which support the delivery of the Mayor’s
vision and policy objectives, and the Assembly’s scrutiny
functions.
Finding out more
More information is available on GLA activities and the
budget as whole on the GLA website at www.london.gov.uk
(telephone 020 7983 4000).
NEWHAM DIRECTORY 2004/05 45

The tables below show the gross expenditure for the GLA group and, with the application to this of grants, other income and reserves, the budget requirement (Table 1); reasons for the
change in the budget requirement (Table 2); and the increase in council tax precept for a band D household (Table 3).
46
Table 1 MPA £M LFEPA £M TfL £M LDA £M GLA £M
2003/04 2004/05 2003/04 2004/05 2003/04 2004/05 2003/04 2004/05 2003/04 2004/05
Gross Expenditure 2,680.0 2,872.3 404.6 442.2 4,028.1 5,065.6 337.8 343.0 66.9 73.4
Specific grants -202.9 -188.1 -2.0 -13.7 -2,320.9 -2,232.5 -337.8 -343.0 - -
Other income -268.3 -317.2 -33.4 -33.2 -1,706.9 -2,467.0 -0.2 -0.2 -6.4 -10.1
Net expenditure 2,208.8 2,367.0 369.2 395.3 0.3 366.1 -0.2 -0.2 60.5 63.3
NEWHAM DIRECTORY 2004/05
Contributions to/from reserves -1.0 -23.7 -0.2 -6.9 57.5 -340.3 1 0.2 0.2 4.6 -7.0
Budget requirement 2,207.8 2,343.3 369.0 388.4 57.8 25.8 0.0 0.0 55.9 56.3
Note 1: This figure is exceptional and is mainly due to the establishment of reserves for London Underground in 2003-04 from funds specifically provided by the government on its
transfer to TfL, and the use of these reserves in 2004-05.
Table 2 MPA £m LFEPA £m TfL £m LDA £m GLA £m GLA Group £m
Budget requirement 2003/04 2,207.8 369.0 57.8 0.0 55.9 2,690.5
Inflation 66.7 21.9 163.4 - 1.3 253.3
Full year cost of existing services 94.1 9.6 122.7 5.2 2.5 234.1
New initiatives 43.9 8.3 33.3 - 0.9 86.4
Savings and efficiencies -61.3 -2.0 -42.0 - -1.9 -107.2
Change in grants 14.8 -11.7 88.4 -5.2 - 86.3
Change in use of reserves -22.7 -6.7 -397.8 - -2.4 -429.6
Budget requirement 2004/5 2,343.3 388.4 25.8 0.0 56.3 2.813.8
Table 3 MPA2 LFEPA TfL LDA GLA Collection fund GLA Group 2
Council tax precept 2003/04 £159.13 £39.74 £20.69 - £7.14 -£2.30 £224.40
Increase for 2004/05 £24.95 £2.56 -£11.60 - -£0.10 £1.12 £16.93
Council tax precept 2004/05 £184.08 £42.30 £9.09 - £7.04 -£1.18 £241.33
Note 2: The Metropolitan Police District does not include the City of London and therefore a band D council taxpayer in the City will pay £57.25, a reduction of £8.02.
National non-domestic rates
To contact the non-domestic rate section with an
enquiry, or to book an appointment, call 020 8430 3250
or e-mail: business.rate@newham.gov.uk
For details on how to make payments see your
Demand Notice.
NON-DOMESTIC RATES
The non-domestic rates, or business rates , collected by local
councils are the means by which businesses and others who
occupy non-domestic property make a contribution towards
the cost of local services. The only exception to this is the
City of London where special arrangements apply. The rates
are pooled by central government and redistributed to local
councils according to the number of people living in the
area. This money, together with revenues from council
taxpayers, revenue support grant provided by the
government and certain other sums, is used to pay for the
services provided by your local council and other local
authorities in your area. Further information on business
rates may be obtained from the ODPM web site at
www.local.odpm.gov.uk/finance/busrates/guide/index.htm
RATEABLE VALUE
Apart from properties that are exempt from business rates,
each non-domestic property has a rateable value, which is
set by the valuation officers of the Valuation Office Agency
(VOA), part of the Inland Revenue. It draws up and maintains
a full list of all rateable values, which are available on its
website at www.voa.gov.uk or alternatively the list can be
inspected at:
The Valuation Officer Agency
Cityside
40 Adler Street
London, E1 1JY
Tel: 020 7530 7200
London Borough of Newham
Business Rate Section
Tel: 020 8430 3250
100s OF SERVICES, JUST ONE NUMBER – CALL NEWHAM COUNCIL ON 020 8430 2000
The rateable value of your property will be shown on the
front of your bill. The rateable value broadly represents the
yearly rent the property could have been let for on the open
market on a particular date. For the revaluation that came
into effect on 1 April 2000, this date
was set as 1 April 1998.
The valuation officer has to maintain
the list and may alter the value if he or
she believes that the circumstances of
the property have changed. The
ratepayer (and certain others who have
an interest in the property) can also
appeal against the value shown in the
list if they believe it is wrong. Further
information on the grounds for making
an appeal and on how to make one can
be found on the VOA website at
www.voa.gov.uk or from your local
valuation office.
The effect of successful appeals against
values shown in the rating list that
came into force on 1 April 2000 will normally be backdated
to the beginning of the financial year in which they are
made, although there are exceptions to this. Further
information about these arrangements may be obtained on
the Office of the Deputy Prime Minister’s web site at
www.local.odpm.gov.uk/finance/busrates/guide/index.htm
NATIONAL NON-DOMESTIC RATING MULTIPLIER
The local council works out the business rates bill by
multiplying the rateable value of the property by the
multiplier or ‘poundage’, which the government sets from
1 April each year for the whole of England. The government
normally changes the multiplier every year to move in line
with inflation. By law, the multiplier cannot go up by more
than the rate of inflation, except in the year of a revaluation
when it is set at a level which will keep the total amount
raised in rates after the revaluation the same as before, plus
inflation for that year. The current multiplier will be shown
on the front of the bill.
TRANSITIONAL ARRANGEMENTS
Property values normally change a good deal between each
revaluation. Transitional arrangements help to phase in the
effects of these changes by limiting the amount a bill may rise
following a revaluation. To help pay for the limits on increases
in bills after a revaluation, there also have to be limits on
reductions in bills. Under the transition scheme, limits
continue to apply to yearly increases and decreases until the
full amount is due (rateable value times the multiplier).
The scheme applies only to the bill based on a property at
the time of the revaluation. If there are any changes to
the property after the revaluation date, transitional
arrangements will not normally apply to the part of a bill
that applies to any increase in rateable value due to those
NEWHAM DIRECTORY 2004/05 47

changes. Further information about transitional
arrangements may be obtained from the London Borough of
Newham, business rate Section. Tel: 020 8430 2912 or on
the Office of the Deputy Prime Minister web site at
www.local.odpm.gov.uk/finance/busrates/guide/index.htm
Any transitional adjustments will be shown on the front of
the bill.
UNOCCUPIED PROPERTY RATING
In general, there will be no business rates to pay for the
first three months that a property is empty. After that, an
empty property rate of 5O per cent of the bill, that would
have been due on the occupied property, will be payable.
Industrial buildings, listed buildings and small properties
with rateable values of less than £1900, pay no empty
property rates even after the first three months have expired.
CHARITABLE RELIEF, RELIEF FOR REGISTERED
COMMUNITY AMATEUR SPORTS CLUBS (CASCS) AND
DISCRETIONARY RELIEF
Charities are entitled to relief from rates on any nondomestic
property that is wholly or mainly used for
charitable purposes. Registered CASCs are also entitled to
relief from rates on any non-domestic property that is
wholly or mainly used for the purposes of that club, or that
club of other registered clubs. In both cases relief is given at
80 per cent of the bill and local councils have discretion to
give further relief on the remaining bill.
Authorities also have discretion to give relief on all or part
of any rate bill for property occupied by certain non-profit
making bodies. They can also consider giving rate relief in
cases of hardship or where part of a property is beyond use
for a certain period.
RATE RELIEF FOR NEW, NON-AGRICULTURAL BUSINESS ON
PREVIOUSLY AGRICULTURAL LAND OR BUILDINGS.
Rate relief is available for businesses with rateable values of
up to £6000, where the business is set up on previously
48
NEWHAM DIRECTORY 2004/05
agricultural land or buildings. Subject to certain conditions,
the business will get a 50 per cent reduction in the rates bill
for up to five years. Local councils have discretion to give
further relief on the remaining bill.
RATING ADVISERS
Ratepayers do not have to be represented in discussions
about their rateable value or their rates bill. Appeals against
rateable values can be made free of charge. However, ratepayers
who do wish to be represented should be aware that
members of the Royal Institution of Chartered Surveyors (RICS
– website www.rics.org.uk) and the Institute of Revenues
Rating and Valuation (IRRV – website www.irrv.org.uk) are
qualified and are regulated by rules of professional conduct
designed to protect the public from misconduct.
Before you employ a rating adviser, you should check that they
have the necessary knowledge and expertise, as well as
appropriate indemnity insurance. Take great care and, if
necessary, seek further advice before entering into any
contract.
BUSINESS RATE 2004/2005
The national non-domestic rating multiplier for 2004/05 is
0.456. The amount payable will be the rateable value
multiplied by the multiplier, plus or minus any transitional
adjustment (see the bill for details).
✃
Name:
Address:
MOVING INTO NEWHAM - OWNERS
1. What date did you buy your home?
2. What date did you move in?
3. What was your previous address?
4. How many persons over 18 reside?
(see overleaf)
5. Are any of these adults students?*
6. Please supply the name and forwarding address of the
previous owner if known, otherwise the name and address
of the solicitor that dealt with the sale
MOVING INTO NEWHAM – TENANTS
1. What date did your tenancy start?
2. What was your previous address?
3. How many persons over 18 reside?
/ /
/ /
YES / NO
/ /
4. Are any of these adults students? YES / NO
5. Please supply the name and address of your landlord/
managing agent.
6. Is the property rented with furniture? YES / NO
CHANGE OF ADDRESS FORM
100s OF SERVICES, JUST ONE NUMBER – CALL NEWHAM COUNCIL ON 020 8430 2000
Return completed form to:
London Borough of Newham
Council Tax Office
Newham Town Hall
East Ham
London, E6 2RP
Tel: 020 8430 2000
Calls will be monitored for training purposes
COUNCIL TAX CHANGE OF ADDRESS FORM
MOVING OUT OF NEWHAM - OWNERS
1. What date did you sell your home?
2. What date did you move out?
3. What is your new address?
4. Do you still own the property?
5. Is the property furnished?
6. If you no longer own the property, please give the name
of the new owner and the completion date of sale
MOVING OUT OF NEWHAM – TENANTS
1. What date did your tenancy end?
2. What is your new address?
Print and sign name: Date:
Telephone number: email address:
/ /
/ /
YES / NO
YES / NO
/ /
3. Was the property rented with furniture? YES / NO
4. Please supply the name and address of your landlord/
managing agent.
NEWHAM DIRECTORY 2004/05 49

50
Please list ALL other adults over the age of 18 resident in the
property in the box below
NEWHAM DIRECTORY 2004/05
Name Date of Birth Date moved into property
NOTES FOR COMPLETION OF CHANGE OF ADDRESS FORM
• If you are moving into or out of an address within or
outside of Newham we will require details of your move
so that we can update our records and send you correct
bills.
• Some sections of this form will not apply to you. Please
read the area that is applicable to you i.e., owner or
tenant and complete where appropriate.
• You must complete all questions that apply to you.
• Because of data protection, the information you provide
on this form CANNOT be used for purposes other than
the administration and collection of council tax.
/ /
/ /
/ /
/ /
/ /
/ /
/ /
/ /
/ /
/ /
/ /
/ /
• If you would like to pay by the most convenient pay
method direct debit, we can now arrange this over the
telephone. All you need is your bank details as shown on
your chequebook. You can contact us on 020 8430 2000.
• If you have answered yes to the question regarding
students in the property, then you will need to complete
the Student Claim Form for council tax purposes.
Telephone 020 8430 2000 for an application form.
✃
Council tax benefit
Who can apply?
Only people who have to pay the council tax (the liable
person) can claim council tax benefit. If you have other
adults living with you who have a low income, you may be
able to claim a ‘second adult rebate’. ‘Other adults’ means
people aged 18 years or over as long as they are not your
partner and do not pay you rent.
OLDER PEOPLE AGED 60 AND OVER
From 6 October the housing and council tax benefit
rules changed for people aged 60 and over with the
introduction of the pension credit. The pension credit
is a new entitlement paid by the pension service.
To claim, call the pension service on 0800 99 1234.
The new rules are more generous and you may get
benefit, even if you have been turned down before.
How to apply?
If there is no benefit shown on your bill and you think you
may be entitled, you can drop into one of the local service
centres listed in the directory section of this publication to
collect or deliver a benefit claim form, or alternatively:
• You can call the council on 020 8430 2000
• Or write to:
Newham Benefits Service
PO Box 23504
London
E15 4UU
Please note that if you are claiming benefit the evidence you
supply to support your claim, for example proof of income
or National Insurance number, must be the original
document. You can bring them into a local service centre to
be copied. This is part of an initiative by the government to
prevent fraud.
How much council tax benefit will
you receive?
The amount awarded is based on household income and
personal circumstances and can be up to 100 per cent for
people in receipt of certain state benefits, or those with a
low household income.
This year the government has lifted its ‘capping’ on high
value properties, which means that people who live in band
F, G and H will no longer automatically be excluded from the
full benefits available.
The figures in the table opposite are only a guide. The actual
entitlement will depend on your circumstances. For example,
if you are disabled, or if you have childcare costs, you might
still qualify if your income is higher. You must continue to pay
100s OF SERVICES, JUST ONE NUMBER – CALL NEWHAM COUNCIL ON 020 8430 2000
the full monthly amount until your benefit claim is assessed.
You must claim this benefit; it will not be given automatically.
Change in circumstances
If you change your circumstances you must inform Newham
Benefits Service immediately. If you don’t we may need
to recover an overpayment from you or you may lose out
on benefit.
Ready Reckoner
Income levels based on band C property
(Council tax for band C = £941.37)
Maximum Weekly Income
Single People Age Group
Under 25 not working 134.30
Over 25 not working 145.90
60-64 not working 195.70
65 plus not working 211.25
Under 25 working 139.30
Over 25 working 150.90
60-64 working 200.70
65 plus working 216.25
Over 18+1 child under 16 204.12
Over 18+2 children under 16 246.39
Couples’ Age Group (Where neither partner is working)
Over 18 but both under 60 177.55
Over 18+1 child under 16 235.77
Over 18+2 children under 16 278.04
Both adults 60-64 251.20
One adult or both adults aged 65 plus 271.45
Where one or both partners are working
Over 18 277.80
Over 18+1 child under 16 245.77
Over 18+2 children under 16 288.04
60-64 working 261.20
65 plus working 281.45
Verification Framework
From April 2004, the Benefits Service will be adopting the
Verification Framework (VF). Under VF, if you:
a) Submit a new claim for housing benefit/council tax
benefit or
b) If you are already in receipt of housing benefit/council tax
benefit and there is a change in your circumstances
You will be required to provide original proofs of evidence
before your benefit will be paid or increased.
Original proofs of evidence must be provided
– photocopies will not be accepted
NEWHAM DIRECTORY 2004/05 51

CDND/34/04
Produced by
London Borough of Newham, Newham Town Hall Barking Road, East Ham, London E6 2RP
© 2004 Newham Council Communications 00283CHE