0 Newham Directory GC - Your Newham

2004/05 

Your handy-to-keep guide to living in Newham, including information 

on council tax, business rates and our performance during 2003/04.

Welcome to the Newham Directory 

Welcome to the first edition of the Newham Directory, an 

easy access guide to essential services for everyone living 

in the borough. I hope that you will find it useful. 

Included in the directory is information on the council’s 

performance last year and our targets for this year. 

You can also find information about your council tax and 

business rates for 2004/05. 

A year of opportunity 

2004 promises to be a very exciting year for us. With 

Newham at the heart of our country’s bid to host the 2012 

Olympic Games, we will be in the spotlight as never before. 

There are many reasons to be proud of Newham; we are 

for starters the youngest and most ethnically diverse place 

in the country. At the heart of London’s regeneration, this 

is a time of opportunity for us all. 

Improving Newham 

As a council we hope that things are improving. A recent 

inspection by the government has officially rated us as a 

good local authority in the way we serve you the resident, 

up from last year’s rating of fair. This firmly places us among 

the top authorities in London. 

The annual independent survey by the Association of London 

Government, states that residents think things are getting 

better as well. Now 68 per cent of you, 11 per cent more 

than last year, think Newham is a good place to live. 

So a lot has been done, but we are not complacent and we 

know that there is much more to do. 

Concentrating on your priorities 

Our priorities are your priorities and together with our 

partners we will be focusing our resources on the areas 

you say you care about; cleaning the streets, crime and 

anti-social behaviour, educational achievement, social 

100s OF SERVICES, JUST ONE NUMBER – CALL NEWHAM COUNCIL ON 020 8430 2000 

care, regeneration, health and well being and improving 

business efficiency. 

This new directory is just one example of business efficiency, 

as we hope to increase the scope of it each year helping us 

reduce the number of information leaflets we produce. This 

means that more money can be spent on your services. 

Keeping council tax low 

We are also working hard to keep council tax down. I have 

restricted this year’s increase of the council’s part of 

council tax to just 4.8 per cent. Although this is higher 

than I would have liked, it is very low in comparison to 

most other parts of London and we remain one of the 

lowest council tax authorities in the country. 

This is particularly impressive when you realise that we get 

£58 million less in government grants than our neighbouring 

inner London boroughs, just because we are classified as outer 

London. Rest assured we are lobbying hard to change this 

situation and get Newham the money it needs and deserves. 

Keep in touch 

In the meantime, I always welcome your comments and 

suggestions about what we can do to improve the quality 

of life for everyone living and working in Newham. I will 

be holding a series of question times around the borough 

throughout the year, details of which will be advertised in 

the Newham magazine. 

Alternatively you can call me on 020 8430 2107, e-mail 

me at mayor@newham.gov.uk or speak to your local 

councillor, details of who can be found on page 4 of this 

directory. 

Look forward to hearing from you. 

Sir Robin Wales 

Mayor of Newham 

NEWHAM DIRECTORY 2004/05 3

Meet your local Councillors Contents 

Ever found yourself in need of some advice and support 

and not sure who to turn to? Maybe you’ve got incredibly 

noisy neighbours or you’d like to campaign for a new 

facility in your area. Newham’s councillors can help. Every 

day, every week, 60 members – elected by you to represent 

your best interests – take an active role in helping people 

living and working in the borough. 

Councillor 

Ayesha Chowdhury 

4 

Councillor 

Alan Craig 

Councillor 

Lester Hudson 

Councillor 

Andrew Baikie 

Councillor 

Bryan Collier 

Cllr Omana 

Gangadharan 

Councillor 

Alec Kellaway 

BECKTON WARD 

Councillor 

Maureen Jones 

CANNING TOWN SOUTH WARD 

Cllr Sukhdev Singh 

Marway 

EAST HAM NORTH WARD 

Councillor 

Jo Corbett 

LITTLE ILFORD WARD 

NEWHAM DIRECTORY 2004/05 

Councillor 

Chris Seddon 

Councillor 

Alan Taylor 

Councillor 

Pat Sheekey 

Councillor 

Councillor 

Councillor 

Akbar Chaudhary Alan Griffiths 

FOREST GATE SOUTH WARD 

Winston Vaughan 

Councillor 

Richard Crawford 

Councillor 

Sardar Ali 

Councillor 

Pat Holland 

Councillor 

Kevin Jenkins OBE 

Councillors know the local issues close to people’s hearts 

and can help tackle them with people who matter like the 

police, council and health services. 

If you’re not sure who your local councillors are, or when to 

access their surgeries, you can call the number or log on to 

the website address listed below. 

Councillor 

Conor McAuley 

Councillor 

Ron Manley 

Councillor 

Ian Corbett 

Councillor 

Unmesh Desai 

CUSTOM HOUSE WARD EAST HAM CENTRAL WARD 

Councillor 

Councillor 

Councillor 

Councillor 

Rev. Quintin Peppiatt Pearson Shillingford Shama Ahmad MBE Paul Brickell 

EAST HAM SOUTH WARD FOREST GATE NORTH WARD 

Councillor 

Mahmood Ahmad 

Councillor 

Lyn Brown 

Councillor 

Abdul Shakoor 

Cllr Abdul Karim 

Sheikh BEM 

Councillor 

Rustam Talati 

Cllr Harvinder Singh 

Virdee 

GREEN STREET EAST WARD GREEN STREET WEST WARD 

Councillor 

Christine Bowden 

Councillor 

Councillor 

Councillor 

Councillor 

Khalil Kazi OBE Amarjit Singh Joy Laguda Riaz Ahmed Mirza 

MANOR PARK WARD PLAISTOW NORTH WARD 

Councillor 

Regina Williams 

Councillor 

Councillor 

Councillor 

Councillor 

Councillor 

Councillor 

Councillor 

Councillor 

Graham Lane Neil Wilson 

Mike Law 

Sarah Ruiz 

Vic Turner Judith Garfield David Griffin Anthony McAlmont 

PLAISTOW SOUTH WARD ROYAL DOCKS WARD STRATFORD & NEW TOWN WARD 

Councillor 

Councillor 

Councillor 

Councillor 

Paul Sathianesan Ted Sparrowhawk Megan Harris Oliver Inverary 

WALL END WARD WEST HAM WARD 

Councillor 

Councillor 

Councillor 

Councillor 

Councillor 

Joseph Ejiofor June Leitch Marie Collier Clive Furness Paul Schafer 

BOLEYN WARD CANNING TOWN NORTH WARD 

Councillor 

John Whitworth 

Councillor 

Mary Skyers 

Councillor 

John Saunders 

To find out who your local councillor 

is call 020 8430 2000 or visit 

www.newham.gov.uk/yourcouncillor 

3 Welcome to the Newham Directory 

4 Meet your local Councillors 

6 Your borough - a map of Newham 

7 A-Z - your guide to essential services in Newham 

29 Our performance during 2003/04 

37 Council tax information 

38 Council tax and the council's spending plans 

44 Precepting and levying authorities 

45 Greater London Authority 

47 National non-domestic rates 

49 Change of address form 

51 Council tax benefit 



Your borough – a map of Newham 

6 

HIGH STREET 

WEST HAM LANE 

MANOR RO AD 


SILVER TOWN WAY 

HIGH S T 

ROMFORD ROAD 

U PTON 

L ANE 

PRINCE REGENT 

GREEN STREET 

BARKING 

L ANE 

VICTORIA DOCK ROAD 

ROAD 

HIGH STREE T NORTH 

NEWHAM WAY A13 

TOLL GATE ROAD 

HIGH STRE ET SOUT H 

ALBERT ROAD 

WOOLWICH M A N OR WAY 

Royal Victoria Dock Royal Albert Dock 

London City Airport 

R i v e r T h a m e s 

King George V Dock 

NORTH CURCUAR ROAD 

ROYAL DOCKS ROAD 

A406

All efforts have been made to ensure the information listed 

below was correct at the time of going to press. If any 

information is incorrect, or you have a service that you 

would like listed in next year’s directory, then please write 

to us at The Newham Directory, c/o the Communications 

Unit, Newham Town Hall, East Ham, E6 2RP or e-mail us at 

newham.directory@newham.gov.uk 

A 

ADVICE AND ADVOCACY 

See voluntary/community organisations 

AIRPORTS 

See transport 

B 

BENEFITS 

See council information 

BUSINESSES 

Newham Chamber of Commerce 

PO Box 212, E7 9AZ 

020 8534 0363 

London East Ethnic Business Association Ltd 

Barclay Hall, Green Street, E7 8JQ 

020 8257 4005 

For a copy of the Newham Business Directory 2004 (priced 

£15) call Peter Cook at Newham Council on 020 8430 2616 

or alternatively go on-line at www.newham.gov.uk 

C 

COMMUNITY CENTRES 

Dance, music, sports, quizzes, bingo, fun, 

company for all ages and much more can 

be found at the various community 

centres throughout the borough. 

Take a moment to check out the 

centre nearest to you to find 

out about what is going on in 

your area and how you can 

get involved. 

Aldersbrook Community Centre 

Brading Crescent Redbridge, E11 3RT 

020 8989 9396 

Beckton Community Centre 

East Ham, Manor Way, Beckton, E6 5NG 

020 7511 1214 

Chandos Community Centre 

Colegrave Road, Stratford, E15 1DZ 

020 8534 0140 

Chatsworth Community Centre 

Buckingham Road, Stratford, E15 1SP 

020 8519 6159 

Cundy Community Centre 

Hartington Road, Canning Town, E16 3NP 

020 7474 6056 

8 

A-C INCLUDING NEWHAM COUNCIL SERVICES 


Drew Community Centre 

14A Drew Road, Silvertown, E16 2DG 

020 7476 5023 

Field Community Centre 

147 Station Road, Forest Gate, E7 0AE 

020 8536 2800 

Flanders Community Centre 

116 Napier Road, East Ham, E6 2SG 

020 8472 4020 

Granwell Community Centre 

97 Whitwell Road, Plaistow, E13 8DA 

020 7474 9202 

Hathaway Community Centre 

Hathaway Crescent, Manor Park, E12 4LY 

020 8548 4980. 

Hoskins Community Centre 

108 Hoskins Close, Canning Town, E16 3RU 

020 7511 1860 

Jack Cornwell Community Centre 

Jack Cornwell Street, Manor Park, E12 5NN 

020 8553 3270 

Katherine Road Community Centre 

254 Katherine Road, Forest Gate, E7 8PN 

020 8548 9825 

Major Road Community Centre 

Community Road, Stratford, E15 1JT 

020 8534 0664 

Manor Park Community Centre 

524 High Street North, Manor Park, E12 6QN 

020 8514 0903 

Newham African Caribbean Resource Centre 

627-633 Barking Road, Plaistow, E13 9EZ 

020 8471 2258 

One Love Community Centre 

1 Bishops Avenue, Plaistow, E13 0PU 

020 8472 1056 

Park Community Centre 

63 Queens Road West, Plaistow, E13 0PE 

020 8552 1334 

Paul Street Community Centre 

48 West Ham Lane, Stratford, E15 4PT 

020 8522 1565 

Plaistow Trinity Community Centre 

Bothwell Close, Canning Town, E16 1QS 

020 7366 6048 

Upton Community Centre 

Claude Road, Upton Park, E13 0QB 

020 8552 8647 

Vicarage Lane Community Centre 

Govier Close, Stratford, E15 4HW 

020 8519 0235 

The Well Community Centre 

49 Vicarage Lane, East Ham, E6 6DQ 

020 8586 7070 

COMMUNITY FORUMS 

Do you have something to say 

that’s worth listening to, an 

opinion to express about what the 

priorities are in your local area 

and where money should be spent? 

Then your local community forum is 

waiting to hear from you. 

The borough is divided into 10 forum areas representing 

Beckton, Custom House & Canning Town, East Ham, Forest 

Gate, Green Street, Manor Park, North Woolwich & 

Silvertown, Plaistow, Stratford and West Ham. So if you 

want to make a difference to your local area, call 0800 

519 4015 to see how you can get involved. 

COMMUNITY ORGANISATIONS 

See voluntary and community organisations 

CONSERVATION 

Friends of the Earth and Newham 

Conservation Volunteers 

20 Lloyd Road, East Ham 

020 8470 5393 

1st Tuesday of every month at 8pm 

NEWHAM COUNCIL INFORMATION 

Newham Council Contact Centre 

020 8430 2000 

Email: customer.services@newham.gov.uk 

Monday–Friday, 8am–8pm and Saturday, 9am–1pm 

Benefits 

Council tax benefit/exemptions 020 8430 2000 

Housing benefit 020 8430 2000 

Newham Social Services Welfare Benefits Team 

020 8430 2000 

Social Regeneration Unit 020 8430 2000 

Community safety 

Disorder Watch 0800 328 1413 

Parks Constabulary 020 8471 9099 

Street Watch 0800 328 1413 

Environment 

Abandoned cars 020 8430 2000 

Domestic waste removal 020 8430 2000 

Fly tipping hotline 020 8430 2000 

Noise control 020 8430 2000 

Pest control 020 8430 3836 

24 hours a day, seven days a week 

Respect (fighting crime and anti-social behaviour) 

728 Romford Road, Manor Park, E12 6BT 

020 8514 5657, hotline 0800 328 1413 

Housing 

For all information about the Benefits Service, Repairs 

Operation Centre and Anti-Social Behaviour Service, call 

020 8430 2000. For information on Choice Based Lettings 

call 020 8430 2000. 

For Newham Warm Zones call 0800 389 7286. 


Concerned about people illegally occupying council 

properties? Then call Squatstop on 020 8430 6782. 

Local Service Centres 

If you need advice or information about any of the 

hundreds of services provided by the council then drop 

into one of the eight local service centres dotted around 

the borough. They can be found at: 

Beckton 

The Globe, 1 Kingsford Way, Beckton, E6 3JQ 

Canning Town 

3 Beckton Road, Canning Town, E16 4DT 

Docklands 

4 Pier Parade, North Woolwich, E16 2LJ 

East Ham 

Town Hall Annexe, 330-354 Barking Road, East Ham 

Forest Gate 

The Gate, 20 Woodgrange Road, Forest Gate, E7 0QH 

Make a difference 

Call 0800 519 4015 

to find out about your local 

Community Forum 

Green Street 

403-405 Green Street, Upton Park, E16 4DT 

Manor Park 

685-689 Romford Road, Manor Park, E12 5AD 

Stratford 

112-118 The Grove, Stratford, E15 1NS 

To check out the latest opening hours call 

Newham Council on 020 8430 2000. 

Mayor of Newham 

Sir Robin Wales 020 8430 2000 

Newham Language Shop 

Interpreting service run by Newham Council 

020 8430 2000 

Newham Network Community Alarm Service 

020 8534 8626 

Planning 

For all planning enquiries call the council’s contact 

centre on 020 8430 2000 and ask for planning – 

callers will be put through to the duty planning officer. 

Planning applications can also be checked at 

www.newham.gov.uk/content/environment/planning_applications 

Recycling 

Barking Road Recreation Ground 

Barking Road, East Ham, E6 2LS – glass, cans and paper 

Barking Road 

Barking Road, Plaistow, E13 8HR – glass, cans and paper 


10 

C-E INCLUDING EDUCATION 

Barking Road 

Opposite Central Pub, East Ham, E6 3BD – glass, cans 

and paper 

Barking Road 

Close to Town Hall, Barking Road, East Ham, E6 2RP 

– glass, cans and paper 

Boleyn Road 

East Ham, E6 1QB – glass, cans and paper 

Brooks Avenue/Lonsdale Avenue 

East Ham, E6 3PH – glass, cans and paper 

Capel Point/Capel Road 

Forest Gate, E7 0JA – cans and paper 

Durning Hall 

Earlham Grove, Forest Gate, E7 9AB – paper 

Flanders Road 

East Ham, E6 6DX – glass, cans and paper 

Folkestone Road Depot 

Folkestone Road, East Ham, E6 6BX – glass, cans 

and paper 

Forest Gate Hotel 

Godwin Road, Forest Gate, E7 0LP – glass 

Don’t dump it - bin it 

Get up to 6 household items 

taken away for free 

Call 020 8430 2000 today 

Gooseley Road 

Gooseley Road, East Ham, E6 6AW – glass, cans and paper 

Grangewood Street E6 1HA - glass, cans and paper 

Hathaway Crescent 

Manor Park, E12 6LU – glass, cans and paper 

Jack Cornwell Street 

Manor Park, E12 5NN – glass, cans, textiles and paper 

Katherine Road/Heigham Road 

East Ham, E6 2JH – glass, cans and paper 

Little Ilford Lane/Church Road 

Manor Park, E12 6HA – glass, cans and paper 

Millais Avenue 

Manor Park, E12 6JR – glass, cans and paper 

New Beckton Park 

Savage Gardens, Beckton, E6 5NB – glass, cans and paper 

Old Police Station 

Romford Road/Green Street, Forest Gate, E7 9HY – glass, 

cans and paper 

Osborne Road 

Forest Gate, E7 0PP – glass, cans and paper 

Pilgrims Way 

Opposite Post Office, East Ham, E6 1HT – glass, cans, textiles 

and paper 


Plashet School 

Plashet Grove, East Ham, E6 1AD – paper 

Priory Road 

East Ham, E6 1QB – glass, cans and paper 

Romford Road/Dersingham Avenue E12 5NR 

– glass, cans and paper 

Romford Road/Hampton Road 

Forest Gate, E7 0NY – glass, cans and paper 

Savacentre 

Claps Gate Lane, Beckton, E6 6JF – glass, cans, textiles and paper 

Southchurch Road 

East Ham, E6 6DZ – glass, cans and paper 

St Bonaventures School 

Boleyn Road, Forest Gate, E7 9QD – paper 

Stansfield Road/Tollgate Road 

Beckton, E16 3TA – glass, cans and paper 

Station Road/Manor Park Broadway 

Manor Park, E12 5BT – glass, cans and paper 

Upton Lane 

Outside Park, Forest Gate, E7 9PU – glass, cans and paper 

Upton Lane/St Georges Road 

Forest Gate, E7 9LW – glass, cans and paper 

Watson Avenue 

East Ham, E6 2BP – glass, cans and paper 

Woodgrange Road 

Forest Gate, E7 0PP – glass, cans and paper 

Jenkins Lane Waste Disposal Site 

Jenkins Lane, Barking, Essex, IG11 0AD 

01708 527 120 

Monday – Friday 7.15am–5.30pm, Saturday & Sunday 

7.15–4.00pm and Bank Holiday Weekends (Saturday, 

Sunday and Monday) 7.15am–4.00pm 

Registering births/deaths/marriages 

Register all births, deaths and marriages in the borough at: 

Newham Registration Service 

Passmore Edwards Building, 207 Plashet Grove, 

East Ham, E6 1BT 

020 8430 3616/7, 020 8472 5128 

Monday to Friday from 9.30am to 4.30pm except 

Wednesday’s when open from 10.30am to 4.30pm. 

Social care 

The council offers a full range of social care for adults, 

children and families in the borough and works with other 

public services such as the health service. If you, or a 

relative, or friend need help then get in touch to find out 

what support is available, whether you are eligible to 

receive such support and what steps to take. Call 

Newham Council Contact Centre 

020 8430 2000 

For information on all council services log onto 

www.newham.gov.uk 

D 

DOCTORS 

See health, general practitioners 

E 

EDUCATION/LIFELONG LEARNING 

50,000 children are educated in Newham’s 94 schools each 

year and thousands of adults take 

advantage of the lifelong 

learning opportunities 

available. Winner of 

last year’s national 

teacher of the year 

competition, highly rated 

by Government inspectors OFSTED and one of the fastest 

improving local education authorities in the country, there is 

a lot to be proud of in the borough. To find out more about 

provision in your area call the council on 020 8430 2000. 

Nurseries 

Edith Kerrison Nursery School, Sophia Road, E16 3PB 

020 7476 1735 

9-11.30am and 12.45-3.10pm 

Kay Rowe Nursery School, Osborne Road, E7 0PH 

020 8534 4403 

9.15 -11.45am and 1.10-3.40pm 

Oasis Nursery School, Burke Street, E16 1ET 

020 7474 5263 

9.15am-3.15am 

Oliver Thomas Nursery School, Mathews Avenue, E6 4BU 

020 8552 1177 

9-11.30am and 1-3.30pm 

Rebecca Cheetham Early Excellence Centre 

Marcus Street, E15 3JT 

020 8534 3136 

8.20am - 5.15pm 

Ronald Openshaw Nursery Education Centre 

Henniker Road, E15 1JP 

020 8534 6196 

8am-6pm (full-time); 9-11.30am and/or 

12.45-3.15pm (part-time) 

Sheringham Nursery School, Sheringham Avenue, E12 5PB 

020 8553 2479 

9-11.30am and 12.45-3.15pm 

St Stephen’s Nursery Education Centre 

St Stephen’s Road, E6 1AS 

020 8471 1366 

8am-5pm 

Infant, junior and primary schools 

Altmore Infant, Altmore Avenue E6 2BX 

020 8472 3555 

Avenue Primary, Meanley Road, E12 6AR 

020 8553 5682 

Brampton Primary, Brampton Road, E6 3LB 

020 8472 0830 

Britannia Village Primary, Westwood Road, E16 2AW 

020 7511 5412 

Calverton Primary, King George Avenue, E16 3ET 

020 7476 3076 

Carpenters Primary, Carpenters Road, E15 2JQ 

020 8534 4759 


Central Park Primary, Central Park Road, E6 3DW 

020 8472 0871 

Cleves Primary, Arragon Road, E6 1QP 

020 8472 6298 

Colegrave Primary, Henniker Road, E15 1JY 

020 8534 0243 

Curwen Primary, Atlas Road, E13 0AG 

020 8472 0290 

Dersingham Infant, Dersingham Avenue, E12 5QJ 

020 8478 2133 

Drew Primary, Wythes Road, Silvertown, E16 2DP 

020 7476 1727 

Earlham Primary, Earlham Grove, E7 9AW 

020 8534 6127 

Ellen Wilkinson Primary, Tollgate Road, E6 4UP 

020 7511 9414 

Elmhurst Primary, Upton Park Road, London, E7 9PG 

020 8472 1062 

Essex Primary, Sheridan Road, E12 6QX 

020 8472 0322 

Gainsborough Primary, Gainsborough Road, E15 3AF 

020 7476 3533 

Gallions Primary, Warwall, Beckton, E6 6WG 

020 7476 1252 

Godwin Junior, Cranmer Road, E7 0JW 

020 8534 7601 

Grange Primary, Suffolk Road, E13 0HE 

020 7476 5146 

Hallsville Primary, Radland Road, E16 1LN 

020 7476 2355 

Hartley Primary, Hartley Avenue, E6 1NT 

020 8472 2523 

Kaizen Primary, Elkington Road, E13 8LH 

020 7473 6890 

Keir Hardie Primary, Edwin Street, E16 1PZ 

020 7476 1284 

Kensington Primary, Kensington Avenue, E12 6NN 

020 8470 2339 

Lathom Junior, Lathom Road, E6 2DU 

020 8472 0386 

Manor Primary, Richardson Road, E15 3BA 

020 8534 2238 

Maryland Primary, Gurney Road, E15 1SL 

020 8534 8135 

Monega Primary, Monega Road, E12 6TT 

020 8472 0533 

Nelson Primary, Napier Road, E6 2SE 

020 8472 0642 

New City Primary, New City Road, E13 9PY 

020 8472 2743 

North Beckton Primary, Harrier Way, E6 5XG 

020 7473 3344 

Odessa Infant, Wellington Road, E7 9BY 

020 8534 7967 

Park Primary, Matthew Park Avenue, E15 4AE 

020 8534 4065 


12 

EDUCATION (CONTINUED) 

Plaistow Primary, Junction Road, E13 9DQ 

020 8548 5620 

Portway Primary, Park Road, E15 3QF 

020 8472 7142 

Ranelagh Primary, Corporation Street, E15 3DL 

020 8534 4364 

Ravenscroft Primary, Carson Road, E16 4BD 

020 7476 2454 

Roman Road Primary, Roman Road, E6 3SQ 

020 7476 1602 

Rosetta Primary, Sophia Road, E16 3PB 

020 7476 5308 

St Stephen’s Primary, Whitfield Road, E6 1AS 

020 8472 7575 

Salisbury Primary, Romford Road, E12 5AF 

020 8478 6059 

Sandringham Primary, Sandringham Road, E7 8ED 

020 8472 3800 

Scott Wilkie Primary, Baxter Road, off Hoskins Close, E16 3HD 

020 7474 4138 

Selwyn Primary, Cecil Road E13 0LX 

020 8471 6173 

Shaftesbury Primary, Shaftesbury Road, E7 8PF 

020 8472 0761 

Sheringham Junior, Sheringham Avenue, E12 5PB 

020 8478 4244 

Sir John Heron Primary, School Road, E12 5PY 

020 8514 9860 

Southern Road Primary, Southern Road, E13 3JH 

020 8471 9048 

Star Primary, Star Lane, E16 4NH 

020 7476 5336 

Being bullied? 

Don’t let them get 

away with it 

Text us now on 

07786 277777 

Tollgate Primary, Barclay Road, E13 8SA 

020 7476 1848 

Upton Cross Primary, Churston Avenue, E13 0RJ 

020 8552 1081 

Vicarage Primary, Vicarage Lane, E6 4AD 

020 8472 0674 

William Davies Primary, Stafford Road, E7 8NL 

020 8472 3864 


Windsor Primary, East Ham, Manor Way, E6 4NA 

020 7476 2323 

Woodgrange Infant, Sebert Road, E7 ONJ 

020 8534 2120 

Voluntary aided primary schools 

St Antony’s R C Primary, Upton Avenue, E7 9PN 

020 8552 3670 

St Edward’s R C Primary, Green Street, E13 9AX 

020 8472 4337 

St Francis’ R C Primary, Maryland Park, E15 1HB 

020 8534 0476 

St Helen’s R C Primary, Falcon Street, E13 8DD 

020 7476 1785 

St Joachim’s R C Primary, Shipman Road, E16 3DT 

020 7476 1658 

St Luke’s C of E Primary, Ruscoe Road, E16 1JB 

020 7476 3559 

St Michael’s R C Primary, Arthur Road, E6 4EF 

020 8472 3964 

St Winefride’s R C Primary, Church Road, E12 6HB 

020 8478 0510 

Voluntary Controlled Primary Schools 

St James C of E Junior, Tower Hamlets Road, E7 9DA 

020 8534 4030 

West Ham C of E Primary, Portway, E15 3QG 

020 8534 3904 

Special Schools 

Eleanor Smith School & Primary Support Service 

North Street, E13 9HN 

020 8471 0018 

John F Kennedy, Pitchford Street, E15 4RZ 

020 8534 8544 

JFK Post 16 (Beckton) Annexe, Tollgate Road, E16 3LQ 

020 7474 6326 

Secondary Schools 

Brampton Manor, Roman Road, E6 3SQ 

020 7540 0500 

Cumberland, Barking Road, E16 4DD 

020 7474 0231 

Eastlea Community, Exning Road, E16 4ND 

020 7540 0400 

Forest Gate Community, Forest Street, E7 0HR 

020 8534 8666 

Kingsford Community, Kingsford Way, Beckton, E6 5JG 

020 7476 4700 

Langdon, Sussex Road, E6 2PS 

020 8471 2411 

Lister Community, St Mary’s Road, E13 9AE 

020 8471 3311 

Little Illford, Browning Road, E12 6ET 

020 8478 8024 

Plashet, Plashet Grove, E6 1DG 

020 8471 2418 

Rokeby, Pitchford Street, E15 4RZ 

020 8534 8946 

The Royal Docks Community, Prince Regents Lane, E16 3H 

020 7540 2700 

Sarah Bonnell, Deanery Road, E15 4LP 

020 8534 6791 

St Angela’s RC, St George’s Road, E7 8HX 

020 8472 6022 

St Bonaventure’s RC, Boleyn Road, E7 9QD 

020 8472 3844 

CHILDLINE 

You are not alone call 

0800 1111 

Stratford, Upton Lane, E7 9PR 

020 8471 2415 

Further Education 

6th form – St Angela’s RC, St George’s Road, E7 8HX 

020 8472 6022 

6th form – St Bonaventure’s RC, Boleyn Road, E7 9QD 

020 8472 3844 

Newham College of Further Education 

East Ham Campus, High Street South, East Ham, E6 6ER 

020 8257 4000 

Stratford Campus, Welfare Road, Stratford, E15 4HT 

020 8257 4000 

New Vic College, Prince Regents Lane, Plaistow, E13 8SG 

020 7473 4110 

Community Education and Youth Service (NewCEYS) for 

adult education opportunities and youth service provision. 

NewCEYS Area Offices: 

South East Area (Beckton Globe, E6) 

020 8430 4041 

South West Area (Eastlea Centre, E16) 

020 7473 1080 

North East Area (Little Ilford Centre, E12) 

020 8478 3668 

North West Area (Forest Gate Centre, E7) 

020 8221 3750 

Connexions Service (Youth Information, Advice & 

Guidance Services for young people aged 13+): 

Youth Information & Advice (Stratford) 

020 8221 0802 

Connexions Access Shop - Careers Advice (Stratford) 

020 8227 1500 

Connexions @ Learn Direct (East Ham) 

020 8548 9620 

Choice 136 (Canning Town) 

020 7511 4314 


Debden House Adult Residential Centre 

020 8508 3008 

Emmanuel Youth Project (Forest Gate) 

020 8586 2277 

Fairplay Outdoor Education Centre 

01621 891213 

NCY Trust (Plaistow) 

020 7511 0680 

New Deal for the Young Unemployed (18-24 year olds) 

020 8257 4443 

Out of School Provision 

Newham’s out of school provision includes play, care and 

learning opportunities at facilities on or near school sites. 

There are different services to suit different 

needs such as breakfast clubs, after school 

clubs and holiday playschemes. Call your 

local school or centre to find out what 

is available near you. Please note many 

of the schemes are voluntary funded and 

so are subject to change. 

BECKTON 

Community Links, Gallions 

Gallions School, Warwall, Beckton, E6 

020 7473 2270 

Community Links, Hoskins, Children’s and Young People’s 

Resource Centre, Hoskins Close, Beckton, E16 

020 7511 1860/020 7473 2270 

Community Links, REC, Stansfeld Road, Beckton, E16 

020 7511 5861/020 7473 2270 

Community Links, The Globe, 1 Kingsford Way, Beckton, E6 

020 7473 2270 

Community Links, Winsor Park 

Winsor Park Resource Centre, Warwall, Beckton, E6 

020 7473 2270 

CUSTOM HOUSE & CANNING TOWN 

Abraham’s Nursery, Radland Road, Canning Town, E16 

020 7476 3672 

Community Links, Canning Town 

Care Scheme, 105 Barking Road, Canning Town, E16 

020 7473 2270 

Pop Top Club 

Trinity Community Centre, Bothwell Close, Canning Town, E16 

020 7366 6048 

EAST HAM 

Community Links, Brampton and Roman 

Brampton School, Brampton Road, East Ham, E6 

020 7473 2270 

Community Links, Central Park School 

Central Park Road, East Ham, E6 

020 7473 2270 

Community Links, Hartley 

Hartley School, Hartley Avenue, East Ham, E6 

020 7473 2270 

Community Links, Playhut 

Central Park Play Hut, High Street South, East Ham, E6 

020 8472 3239/020 7473 2270 


14 

E-H INCLUDING EMERGENCY SERVICES AND HEALTH 

Community Links, St Albans Hall 

Wakefield Street, East Ham, E6 

020 7473 2270 

Community Links, Vicarage 

Vicarage School, Vicarage Lane, East Ham, E6 

020 7473 2270 

Kool Crew 

East Ham Leisure Centre, 324 Barking Road, East Ham, E6 

020 8548 5850 

FOREST GATE 

Community Links, Woodgrange 

Woodgrange School, Sebert Road, Forest Gate, E7 

020 7473 2270 

Never too old to learn 

Education is for life 

Call 020 8430 2000 today 

And find out what’s on offer 

Durning Hall, Durning Hall Community Centre, 

Earlham Grove, Forest Gate, E7 

020 8555 0142 

Elbwo, 1 Clinton Road, Forest Gate, E7 

020 8534 7545/07961 446 561 

Kidz Play 

Emmanuel Parish Church, Romford Road, Forest Gate, E7 

07957 477 050 

GREEN STREET 

Community Links, Shaftesbury, Shaftesbury Primary 

School, Shaftesbury Road, Forest Gate, E7 

020 7473 2270 

Community Links, Southern Road, Care Scheme, 

Southern Road School, Southern Road, Plaistow, E13 

07932 044 956/020 7473 2270 

St Stephen’s 

St Stephen’s Nursery, St Stephen’s Road, East Ham, E6 

020 8471 1366 

Upton Centre After School Club 

Upton Centre, Claude Road, Upton Park, E13 

020 8552 8647 ext102 

MANOR PARK 

Community Links, Jack Cornwell 

Warrior Square, Manor Park, E12 

020 7473 2270 

Community Links, Little Ilford 

Little Ilford Youth Centre, Browning Road, Manor Park, E12 

020 7473 2270 

Community Links, Salisbury 

Salisbury School, Romford Road, Manor Park, E12 

020 7473 2270 


East Side Young Leaders Academy 

St Mark’s Church, Lorne Road, Forest Gate, E7 

020 8555 4415 

Hathaway Community Association, Hathaway Community 

Centre, Hathaway Crescent, Manor Park, E12 

020 8548 4980 

Little Manor Project 

Froud Centre, 1 Toronto Avenue, Manor Park, E12 

020 8478 2468 

NORTH WOOLWICH & SILVERTOWN 

Ascension Play, Play Building, Cundy Open Space, 

292 Victoria Dock Road, Custom House, E16 

020 7511 4978 

Community Links, Asta Children 

Resource Centre, Camel Road, Canning Town, E16 

020 7473 2270 

Community Links, Britannia, Britannia Village Hall, 

65 Evelyn Road, West Silvertown, E16 

020 7473 2270 

St John’s Community Centre 

Albert Road, North Woolwich, E16 

020 7476 9922 

PLAISTOW 

Community Links, Curwen 

Curwen Primary School, Atlas Road, Plaistow, E13 

020 7473 2270 

Community Links, Lister 

Lister Community School, St Mary’s Road, Plaistow, E13 

020 7473 2270 

Community Links, New City Care Scheme 

New City School, New City Road, Plaistow, E13 

020 8471 8999/020 7473 2270 

Kidz Haven, St Mary’s Church, St Mary’s Road, Plaistow, E13 

07751 370 605 

Kool Crew, Newham Leisure Centre, 

281 Prince Regent Lane, Plaistow, E13 

020 7511 4477 

STRATFORD 

Bright Futures 

Sarah Bonnell School, Deanery Road, Stratford, E15 

07956 601 491 

Carpenters and Docklands, 98 Gibbins Road, Stratford, E15 

020 8534 4121 

Community Links, Chatsworth Club 

Maryland School, Gurney Road, Stratford, E15 

020 8534 0077 

Community Links, John F Kennedy 

John F Kennedy School, Pitchford Street, E15 

020 7473 2270 

Community Links, New Canteen 

195 Vicarage Lane, Stratford, E15 

020 8221 0194/ 020 7473 2270 

Community Links, Newtown, Major Road, Stratford, E15 

020 8534 3768/ 020 7473 2270 

Community Links, Portway 

Portway Primary School, Park Road, E15 

020 8472 2802/020 7473 2270 

Community Links, Three Mills 

Three Mills Training Centre, 1 Abbey Lane, Stratford, E15 

020 8519 1723/020 7473 2270 

Elite, Vicarage Community Centre, Govier Close, Stratford, E15 

020 8519 8665 

Highway Kids Club, Bryant Street Methodist Centre, 

Bryant Street, Stratford, E15 

020 8519 6451 

If a fire breaks out 

•Warn others 

• Get out – closing doors 

behind you 

• Stay Out 

• Call 999 

Royal Care, 6-7 Park Lane, Stratford, E15 

020 8522 0523 

St Paul’s Kids Club 

St Paul’s Church, Maryland Road, Stratford, E15 

020 8534 0077 

WEST HAM 

Arc in the Park 

Open Access Adventure Playground, Hermit Road 

Recreation Ground, Bethell Avenue, Canning Town, E16 

020 7511 4253 

EMERGENCY SERVICES 

Ambulance – in an emergency dial 999 

Fire – in an emergency dial 999 

East Ham Fire Station, 210 High Street South, E6 3RS 

Plaistow Fire Station, 145 Prince Regent Lane, E13 8RY 

Silvertown Fire Station, 303 North Woolwich Road, E16 2BB 

Stratford Fire Station, 117 Romford Road, E15 4JF 

Newham Fire and Community Safety Centre 

210 High Street, East Ham, E6 3RS 

020 7587 2138 

GAS – If you smell gas call Transco Gas 

Emergency Service 0800 111 999 

Police stations – in an emergency dial 999 

East Ham, 4 High Street South, East Ham, E6 6ES 

020 8534 1212 

Monday - Saturday between 6am-10pm 

Forest Gate 

350-360 Romford Road, E7 8BS 

020 8534 1212 

24 hours a day - 7 days a week 

North Woolwich 

Albert Road, North Woolwich, E16 2JJ 

020 8534 1212 

Monday - Friday between 9am-5pm 


Plaistow 

444 Barking Road, Plaistow, E13 8HJ 

020 8534 1212 

24 hours a day - 7 days a week 

Stratford 

18 West Ham Lane, Stratford, E15 4SG 

020 8534 1212 

Every day between 6am-10pm (times may vary) 

Police Community Safety Unit 

020 7275 5889 

WATER LEAK – Call Thames Water 

0845 9200800 

ENVIRONMENTAL SERVICES 


H 

HEALTH 

NHS Direct 

0845 4647 or www.nhsdirect.nhs.uk 

24-hours a day 

Community Mental Health Team 

1 Kempton Road, East Ham, E6 2LD 

020 8218 7455 

East London and The City Mental Health NHS Trust 

0800 783 4839 

Newham Primary Care NHS Trust 

020 8586 6251 

Transitional Primary Care Service 

East Ham Memorial Hospital, Shrewsbury Road, 

Forest Gate, E7 8QP 

020 8586 5020 

Monday, 9am-6.30pm, Tuesday, Wednesday and Friday 

9am-5pm and Thursday 8am-12 noon 

(Service is for asylum seekers, refugees, homeless people 

and people who are unable to register with a GP) 

Chemists 

BECKTON 

Beckton Pharmacy, 11 Mary Rose Mall, Frobisher Road, E6 

020 7476 0243 

Monday to Friday 9am to 6pm 

Royal Docks Pharmacy, 23 East Ham, Manor Way, Beckton, E6 

020 7511 4157 

Monday, Wednesday and Friday 9am to 6.30pm and 

Tuesday 9am to 6pm 


Berg Pharmacy, 28 Rathbone Market, Barking Road, E16 

020 7476 5414 

Monday to Saturday 9am to 5.30pm 

Chapharm Ltd, 357 Prince Regent Lane, E16 

020 7474 3527 

Monday to Wednesday and Friday 9am to 6pm, 

Thursday and Saturday 9am to 1pm 


16 

HEALTH INCLUDING DOCTORS (CONTINUED) 

EAST HAM 

Bagga S.K., 150-152 High Street North, E6 

020 8552 8955 

Monday to Friday 9am to 7.30pm, Saturday 9am to 7pm 

Blakeberry Chemist, 9 High Street South, East Ham, E6 

020 8472 1943 

Monday to Friday 9am to 7pm and Saturday 9am to 6.30pm. 

Blakeberry Ltd, 96 High Street South, E6 

020 8472 2967 

Monday to Friday 9am to 7pm and Saturday 9am to 6.30pm. 

Boots The Chemist, 162-164 High Street North, East Ham, E6 

020 8472 0531 

Monday to Saturday 9am to 5.30pm, Sunday 10am to 4pm. 

Frank Mays Pharmacy, 30 Barking Road, E6 

020 8472 0601 

Monday to Friday 9am to 6.30pm and Saturday 

9am to 5.30pm 

Ghir Ltd, 428 Barking Road, E6 

020 8470 3716 

Monday to Saturday 9am to 7pm 

Kingsway Chemists, 290 Barking Road, E6 

020 8552 9445 

Monday to Friday 8.30am to 6.30pm and Saturday 

9am to 1pm 

FOREST GATE 

Elmfield Drugs Ltd, 302a Romford Road, Forest Gate, E7 

020 8534 1652 

Monday to Friday 9.30am to 8pm and Saturday 

10am to 2pm 

Malchem, 63 Woodgrange Road, E7 

020 8519 4126 

Monday to Friday 9am to 

6.30pm and Saturday 9am 

to 6pm 

Mayors Dispensing Chemist, 

45 Upton Lane, E7 

020 8471 9746 

Monday, Tuesday, Thursday, Friday 9am to 7.30pm, 

Wednesday 9am to 5.30pm and Saturday 11am to 5.30pm 

Shan Chemist, 453 Romford Road, Forest Gate, E7 

020 8534 1775 



Sherman Chemist, Woodgrange Road, E7 

020 8534 2394 

Monday to Friday 9am to 6.30pm 

GREEN STREET 

Akro Pharmacy, 404 Katherine Road, Forest Gate, E7 

020 8472 0461 

Monday to Wednesday and Friday – 9am to 7pm; 

Thursday and Saturday 9am to 2pm. 

Bhogals R. Ltd, 303 Green Street, E13 

020 8471 2575 

Monday to Friday 9am to 8pm, Saturday and Sunday 

9am to 7pm 

Boots The Chemist, 384 Green Street, Upton Park, E13 

020 8472 3879 

Monday to Saturday 9am to 5.30pm 


Crailmay Ltd, 70 Green Street, E7 

020 8472 2370 


L.R.M Dispensing Chemists, 229 Plashet Road, E13 

020 8552 2731 



Lalls Chemist, 76 Katherine Road, East Ham, E6 

020 8472 5665 

Monday to Wednesday and Friday 9am to 7.30pm, 


Razdan Chemist, 3 St. Stephens Parade, Green Street, E7 

020 8472 5290 

Monday to Friday 9am to 7pm and Saturday 9am to 6pm 

MANOR PARK 

Anthony’s Pharmacy, 823 Romford Road, Manor Park, E12 

020 8478 3669 

Monday to Friday 9am to 8pm, Saturday 9am to 6pm 

and Sunday 12 noon to 4pm 

Bell Pharmacy, 95 Romford Road, E12 

020 8478 2861 

Monday to Wednesday and Friday 9am to 7pm 

and Thursday and Saturday 9am to 4pm 

Bernard Black, 683 Romford Road, E12 

020 8553 4622 

Monday to Wednesday and Friday 9am to 7pm 

and Thursday and Saturday 9am to 6pm 

Catto Chemists Ltd, 388 High Street North, E12 

020 8472 1871 

Monday to Friday 9.30am to 8pm and Saturday 

10am to 7pm 

Duncan’s Chemist, 347 High Street North, Manor Park, E12 

020 8472 1555 

Monday to Friday 9am to 9pm and Saturday 

10am to 1pm 

Kingsway Chemists, 214 High Street North, E6 

020 8472 2135 


Manisha Pharmacy, 76 Church Road, Manor Park, E12 

020 8478 0480 

Monday to Friday 9am to 7pm and Saturday 9am to 6pm. 

Plashet Pharmacy, 169 Plashet Grove, E6 

020 8472 4560 

Monday to Friday 9am to 7.30pm and Saturday 9am to 4pm 

Prime Pharmacy, 234 High Street North, E12 

020 8470 3214 


Thursday 9am to 7pm, Saturday 9am to 6pm and 

Sunday 10am to 4pm 

Solanki Chemist, 324 High Street North, E12 

020 8472 2901 


Thursday 9am to 7pm and Saturday 9am to 5pm 


Elmfield Drugs Ltd, 5 Woodman Parade, Pier Road, 

North Woolwich, E16 

020 7476 1202 


PLAISTOW 

Bhogals R. Ltd, 10 Prince Regents Lane, E13 

020 8471 3147 

Monday to Friday 9am to 7pm, Saturday 9am to 1pm 

Gregory Oliver Ltd, 121 High Street, E13 

020 472 6313 


Jetsol Pharmacy, 46 Hermit Road, E16 

020 7476 1667 



Sherman Chemist, 21 Hermit Road, Canning Town, E16 

020 7476 4328 

Monday to Wednesday and Friday 9am to 6.30pm and 

Thursday 9am to 5pm 

Wilson T.H., 741 Barking Road, E13 

020 8472 1054 



STRATFORD 

Boots The Chemist, 31-32 The Mall, Stratford Centre, E15 

020 8534 2272 

Monday to Saturday 8.30am to 6pm and Sunday 

10am to 4pm 

Need a GP 

Call 020 7655 6688 

Or e-mail 

find-a-doc@nelondon.nhs.uk 

Cartwrights Chemists, 67 Leytonstone Road, E15 

020 8534 1336 

Monday to Wednesday and Friday 9.15am to 6.45pm, 

Thursday and Saturday 9.15am to 1.45pm 

Chemifarm, 70 Leytonstone Road, E15 

020 8555 8403 


Connock, 51 Vicarage Lane, E15 

020 8534 3330 


Thursday 9am to 1pm and Saturday 9.30am to 1pm 

Goodall Pharmacy, 164 High Road, Leyton, E15 

020 8539 1805 


Mayors Dispensing Chemist, 127 The Grove, E15 

020 8519 6710 



Mediclife Ltd, The Mall, Stratford Centre, E15 

020 8555 9188 

Monday to Saturday 9am to 6pm and Sunday 10am to 4pm. 

Newgate Chemist, 6 Church Street, E15 

020 8534 3104 



Wagpharm Chemist, 8 Mitre Road, E15 

020 8534 3337 

Monday to Friday 9am to 7pm and Saturday 9am to 5.30pm 

WEST HAM 

KTS Chemist, 161 Plaistow Road, E15 

020 8534 2692 


Thursday 9am to 3pm and Saturday 9.30am to 5pm 

General Practitioners 

Find-a-Doc 

East London Primary Care Trust, Aneurin Bevan House, 

81 Commercial Road, E1 1RD 

020 7655 6688 

Email: find-a-doc@nelondon.nhs.uk 

Monday-Friday, 9am-5pm 

Find-a-Doc is a telephone service helping people living in 

the East London area to find and register with a local GP. 

BECKTON 

Dr K J Cochran & Partners, Tollgate Health Centre, 

220 Tollgate Road, E6 5JS 

020 7445 7700 

Dr D Greet & Partners, Tollgate Health Centre, 

220 Tollgate Road, E6 5JS 

020 7445 7700 

Dr J M Lawrie, Royal Docks Medical Practice, 

19 East Ham, Manor Way, E6 4NA 

020 7511 4466 


Dr B Banerjee, St. Luke’s Health Centre, 2 St. Luke’s 

Square, Tarling Road, E16 1HT 

020 7366 6440 

Dr M Haque, St. Luke’s Health Centre, 

2 St. Luke’s Square, Tarling Road, E16 1HT 

020 7366 6430 

Dr T Lwin, 343 Prince Regent Lane, Custom House, E16 3JL 

020 7511 2980 

Dr Z Zarifa & Partners, Custom House Surgery, 

16 Freemasons Road, E16 3NA 

020 7476 2255 

EAST HAM 

Dr K Azad & Partner, 19-21 High Street South, 

East Ham, E6 6EN 

020 8472 2474 

Dr Chalabi & Partner, St John’s Road Medical Centre, 

1-3 St John’s Road, E6 1NW 

020 8503 5783 

Dr Inayatullah, 34 Barking Road, East Ham, E6 3BP 

020 8472 1347 

Dr S Mandavilli & Partners, East Ham Medical Centre, 

1 Clements Road, East Ham, E6 2DS 

020 8472 0603 

Dr G Meadows & Partners, Market Street Health Group, 

52 Market Street, East Ham, E6 2RA 

020 8548 2200 

Dr H S Patel & Partners, St. Bartholomew’s Surgery, 

292A Barking Road, East Ham, E6 3BA 

020 8472 0669/1077 


18 

H-L INCLUDING LEISURE AND SPORT 

Dr A Seaton & Partners, 27 Burges Road, East Ham, E6 2BJ 

020 8472 0421 

FOREST GATE 

Dr P Abiola (Ex Mazarelo), Lord Lister Health Centre, 

121 Woodgrange Road, E7 OEP 

020 8250 7550/1/2 

Dr A Ahmed & Partners, Westbury Road Medical Practice, 

45 Westbury Road, E7 8BU 

020 8472 4123 

Dr N Driver & Partners, Lord Lister Health Centre, 

121 Woodgrange Road, E7 OEP 

020 8250 7510/3/4 

Dr Y Patel and Dr S Parmer, Woodgrange Medical Practice, 

40 Woodgrange Road, E7 0QH 

020 8250 7585 

Dr P G Shanker & Partners, Upton Lane Medical Centre, 

75-77 Upton Lane, Forest Gate, E7 9PB 

020 8471 6912 

Dr S Swedan, Lord Lister 

Health Centre, 121Woodgrange 

Road, E7 OEP 

020 8250 7530/1/2/3/4 

GREEN STREET 

Dr A U Ahmed, Newham Medical Centre, 

576 Green Street, Plaistow, E13 9DA 

020 8470 7859 

Dr G Bapna, Katherine Road Medical Centre, 

511 Katherine Road, Forest Gate, E7 8DR 

020 8472 7029 

Drs I & S K Basu, East End Medical Centre, 

61 Plashet Road, Plaistow, E13 OQA 

020 8470 8186 

Dr T Krishnamurthy, 279 Katherine Road, Forest Gate, E7 8PP 

020 8586 6555 

Dr C M Patel, 2 Jephson Road, Forest Gate, E7 8LZ 

020 8470 6429 

Dr S Rafiq, 162 Boleyn Road, Forest Gate, E7 9QJ 

020 8503 5656 

Dr M Rahman, 104 Plashet Road, Plaistow, E13 0RQ 

020 8471 7239 

Dr Alexandros Tsilegkeridis,104 Plashet Road, Plaistow, E13 0RQ 

020 8471 7239 

Dr W M Umrani & M A Qureshi, Plashet Medical Centre, 

152 Plashet Road, Plaistow, E13 0QT 

020 8472 0473 

Dr A O Yesufu, 279 Katherine Road, Forest Gate, E7 8PP 

020 8552 2299 

MANOR PARK 

Dr N Bhadra, 778, Romford Road, Manor Park, E12 5JG 

020 8478 0533 

Dr Chandra, Sangram Surgery, 31a Snowshill Road, 

Manor Park, E12 6BE 

020 8911 8378 

Dr S Dhariwal, 688 Romford Road, Manor Park, E12 5AJ 

020 8478 0757 


Dr P Graham & Partners, Wordsworth Health Centre, 

19 Wordsworth Avenue, E12 6SU 

020 8548 5960 

Dr B Kolhi, E12 Health Centre, 97 Browning Road, 

Manor Park, E12 6RB 

020 8472 0744 

Dr G Kugapala, 243 High Street North, Manor Park, E12 6SB 

020 8470 2500 

Dr Mahendran & Partners, The Shrewsbury Centre, 

Shrewsbury Road, E7 8QP 

020 8586 5111 

Dr M D Pillai, High Street North Medical Centre, 

315 High Street North, E12 6SL 

020 8470 5520 

Romford Road Surgery, 827 Romford Road, 

Manor Park, E12 6EA 

020 8478 4080 

Dr M K Shetty, 997 Romford Road, Manor Park, E12 5JR 

020 8478 2711 

Dr B K Sinha, Birchdale Road Medical Centre, 2 Birchdale 

Road, Forest Gate, E7 8AR 

020 8472 1600 

Dr M Sohi & Partners, 

57 Gladstone Avenue, Manor Park, E12 6NR 

020 8471 4764 

Dr D Trathen, Newham Transitional Primary Care Team, 

30 Church Road, E12 6AQ 

020 8218 7625 

Dr S Wood and Partners, 

Claremont Clinic, 459-463 Romford Road, E7 8AB 

020 8522 0222/0333 

Dr Zamanthangi, East Ham Memorial Hospital, 

Shrewsbury Road, E7 8QP 

020 8586 5010 


Dr J M Lawrie, Britannia Village Surgery, Westley Avenue 

off Evelyn Road, E16 

020 7476 4862 

Dr M Saha, Kennard Street Health Centre, 1 Kennard Street, 

E16 2HR 

020 7473 1971 

Dr R T Sehra, 

Kennard Street Health Centre, 1 Kennard Street, E16 2HR 

020 7473 1948 

PLAISTOW 

Dr G Al-Mudallal, Balaam Street Practice, 113 Balaam 

Street, Plaistow, E13 8AR 

020 8472 1238 

Dr R Gonsai, 179 Cumberland Road, Plaistow, E13 8LS 

020 7476 1029 

Dr R Higgins & Partners, Essex Lodge, 94 Greengate 

Street, Plaistow, E13 0AS 

020 8472 4888 

Dr S Kalhoro & Gopinathan, Greengate Medical Centre, 

497 Barking Road, Plaistow, E13 8PS 

020 8471 7160 

Dr S Qureshi, 17 Stopford Road, Plaistow, E13 0LY 

020 8552 6858 

Drs M Rao & S Madipalli, Glen Road Medical Centre, 

1-9 Glen Road, Plaistow, E13 8RU 

020 7476 3434 

Dr R Samuel & Partner, 97 Stopford Road, Plaistow, E13 0NA 

020 8472 3846 

Dr P Sood, 309 Barking Road, Plaistow, E13 8EE 

020 7511 6009 

Dr R Venugopal, Esk Road Medical Centre, 12 Esk Road, 

Plaistow, E13 8LJ 

020 7474 9002 

Dr A K M Zakaria, The Upper Road Medical Centre, 

50 Upper Road, Plaistow, E13 ODH 

020 8552 2129 

STRATFORD 

Dr A Q Brohi, Stratford Medical Centre, 

60 Leytonstone Road, Stratford, E15 1SQ 

020 8534 1533 

Carpenters Road Medical Practice, Carpenters Road 

Community Centre, 17 Doran Walk, Stratford, E15 2JL 

020 8534 8057 

Choice Based 

Lettings – 

To bid for a home call 

08456 504 125 or log onto 

www.ellcchoicehomes.org.uk 

Dr M Chang, Stratford Medical Practice, 121-123 

The Grove, Stratford, E15 1EN 

020 8534 5300 

Dr P Knight, 55 Vicarage Lane, Stratford, E15 4HG 

020 8519 6009 

Dr A Qadri, 157 Leytonstone Road, Stratford, E15 1LH 

020 8534 1026 

Dr A Rahman, 69 Water Lane, Stratford, E15 4NL 

020 8519 6780 

Dr R Samuel & Partner,60-62 Stephen’s Road, Stratford E15 3JL 

020 8534 2040 

Drs A M & S A Shah, Stratford Village Surgery, 

50c Romford Road, E15 4BZ 

020 8534 4133 

Dr P G Shanker & Partners, University of East London, 

Romford Road, E15 4LZ 

020 8849 3628 

Dr H Yates & Partners, Abbey Road Medical Practice, 

28A Abbey Road, Stratford, E15 3LT 

020 8534 2515 

WEST HAM 

Dr P R Bhowmik, 401 Corporation Street, West Ham, 

Stratford, E15 3DJ 

020 8555 0428 


Dr B Patel & Partners, Star Lane Medical Centre, 

121 Star Lane, Canning Town, E16 4QH 

020 7476 4862 

Hospitals 

Newham General Hospital, Glen Road, Plaistow, E13 8RU 

020 7476 4000 

Plaistow Hospital, Samson Street, Plaistow, E13 9EH 

020 8586 6200 

St Andrew’s Hospital, Devas Street, Bromley-by-Bow, E3 3NT 

020 7476 4000 

Walk in clinics 

NHS Walk-in Centres provide treatment for minor injuries 

and illnesses seven days a week. No appointment needed. 

Newham NHS Walk-in Centre, Glen Road, London, E13 8SH 

020 7363 9200 

Monday-Friday, 7am-10.00pm, Saturday, Sunday and 

bank holidays, 9am-10.00pm 

HOUSING 


L 

LEISURE AND SPORT 

As well as a fantastic selection of clubs, sports facilities 

and other leisure activities on offer, Newham is the number 

one choice location to host the 2012 Olympic games. If 

selected, virtually all the main events will be taking place in 

the borough and that will lead to a major investment in 

sporting facilities, housing and transport routes – all round 

good news for Newham. 

Arts & Entertainment 

To check out the latest arts and events news go on-line at 

www.newham.gov.uk 

Cinemas 

Boleyn Cinema, 7-11 Barking Road, E6 1PW 

020 8471 4884 

Newham Showcase, Jenkins Lane, Beckton 

020 8477 4500 

Stratford Picture House 

Gerry Raffles Square, Salway Road, Stratford, E15 1BX 

020 8555 3311 

Leisure Centres 

Never has keeping fit been so much fun and so varied 

thanks to the great array of services on offer at Newham’s 

four leisure centres. From swimming to weights, sun beds 

to Jacuzzis there is something for everyone. Why not give 

your local centre a call to check out what’s on offer or 

visit www.gll.org 

Atherton Leisure Centre,189 Romford Road, Stratford, E15 4JS 

Tel: 020 8536 5500 

Monday to Friday 7.00am-10.00pm, Saturday 8.00am- 

6.30pm and Sunday 9.00am-5.00pm 

Balaam Leisure Centre, Balaam Street, Plaistow, E13 8AQ 

020 7476 5274 

Monday to Thursday 7.30am-10.00pm, Friday 9.00am- 

10.00pm and Saturday/Sunday 9.00am-5.00pm 


20 

LEISURE AND SPORT (CONTINUED) 

East Ham Leisure Centre, 324 Barking Road, East Ham, E6 2RT 

020 8548 5850 

Monday to Friday 7.00am-10.00pm and 

Saturday/Sunday 8.00am-5.00pm 

Newham Leisure Centre 

281 Prince Regent Lane, Plaistow, E13 8SD 

020 7511 4477 

Monday to Friday 7.30am-10.30pm, Saturday 9.00am- 

5.30pm and Sunday 9.00am-10.30pm 

Libraries 

With 400,000 books, audio books, tapes, CDs, DVDs and 

videos available for loan, free internet access and a range 

of clubs for adults and children 

including storytelling, 

reading groups and 

homework clubs, 

Newham’s libraries are 

well worth a visit. To find 

out more about what is on offer 

in your local library give them a call today. 

Beckton Globe Library, 1 Kingsford Way, E6 5JQ 

020 8430 4063 

Monday, Wednesday, Friday and Saturday 9.30am- 

5.30pm; Tuesday 1pm-8pm, Thursday 9.30am-8pm 

and Sunday 2pm-5pm 

Canning Town Library, Barking Road, Canning Town, E16 4HQ 

020 7476 2696 

Monday, Tuesday, Friday and Saturday 9.30am-5.30pm 

and Thursday 1pm to 8pm 

Custom House Library, Prince Regent Lane, 

Custom House, E16 3JJ 

020 7476 1565 

Monday, Tuesday and Saturday 9.30am-5.30pm 

and Thursday 1pm to 8pm 

East Ham Information Library 

East Ham Library, High Street South, East Ham, E6 4EL 

020 8430 3648 

Monday and Thursday 9.30am-8pm and Tuesday, 

Wednesday, Friday and Saturday 9.30am-5pm 

East Ham Library 

High Street South, East Ham, E6 4EL 

020 8430 3648 

Monday and Thursday 9.30am-8pm and Tuesday, 

Wednesday, Friday and Saturday 9.30am-5.30pm 

Green Street Library 

337-341 Green Street, Upton Park, E13 9AR 

020 8472 4101 

Monday to Wednesday, Friday and Saturday 9.30am- 

5.30pm, Thursday 1pm-8pm and Sunday 2pm-5pm. 

Manor Park Library, Romford Road, Manor Park, E12 5JY 

020 8478 1177 

Monday, Tuesday and Saturday 9.30am-5.30pm 

and Thursday 9.30am-8pm 

North Woolwich Library 

Storey School, Woodman Street, North Woolwich, E16 

020 7511 2387 

Monday, Tuesday, Thursday and Saturday 9.30am- 

1.30pm and 2.30pm-5.30pm and Thursday 1pm-5pm 

and 5.30pm-8pm 


Plaistow Library, North Street, Plaistow, E13 9HL 

020 8472 0420 

Monday, Tuesday, Friday and Saturday 9.30am-5.30pm 

and Thursday 1pm-8pm. 

Stratford Library, 3 The Grove, Stratford, E15 1EL 

020 8430 6890 

Monday 8.00am-8.00pm, Tuesday, Wednesday, Friday 

and Saturday 9.30am-5.30pm, Thursday 8am-8pm and 

Sunday 1.00pm-5.00pm 

Archives and Local Studies Library 

Stratford Library, 3 The Grove, E15 1EL 

020 8430 6881 

Please telephone for an appointment 

The Gate, 4-20 Woodgrange Road, Forest Gate, E7 0QH 

020 8430 3838 

Monday, Wednesday, Friday and Saturday 9.00am- 

5.30pm, Tuesday and Thursday 8am-8pm 

Community Outreach and Mobile Library 

For times and places: 

020 8586 6541 

Museums 

North Woolwich Old Station Museum, Pier Road, E16 2JJ 

020 7474 7244 

Manor Park Museum, Romford Road, Manor Park, E12 

020 8514 0274 

Parks and Recreation grounds 

Barking Road Recreation Ground, Barking Road, East Ham, E6 

Beckton District Park 

South – Stansfeld Road, Beckton, E6 

North – Tollgate Road, Beckton, E6 

Brampton Park, Masterman Road, East Ham, E6 

Canning Town Recreation Ground 

Prince Regent Lane, Custom House, E16 

Central Park, High Street South, East Ham, E6 

Cundy Road Open Space 

Victoria Dock Road, Canning Town, E16 

Forest Lane Park, Magpie Close, Forest Lane, Forest Gate, E7 

Goosley Playing Fields, St Alban’s Avenue, East Ham, E6 

Hermit Road Recreation Ground, Hermit Road, Plaistow, E13 

Keir Hardie Recreation Ground, Tarling Road, Custom House, E16 

King George V Park, King George’s Avenue, Custom House, E16 

Lister Gardens, Upper Road, 

Plaistow, E13 

Little Ilford Park, Church 

Road, Manor Park, E12 

Lyle Park, Bradfield Road, 

Silvertown, E16 

Memorial Recreation 

Ground, Memorial Avenue, 

Stratford, E15 

New Beckton Park, 

Savage Gardens, East 

Ham, E6 

Plaistow Park, Greengate Street, Plaistow, E13 

Plashet Park, Plashet Grove, Forest Gate, E7 

Priory Park, Grangewood Street, East Ham, E6 

Royal Victoria Gardens 

Pier Road (off Albert Road), Custom House, E16 

Stratford Park, West Ham Lane, Stratford, E15 

Sport 

If you are interested in participating in any of the sports 

listed below either call in advance or, if no contact number 

is supplied, write care of the address listed. If you can not 

find the club you are interested in listed below then 

contact Newham Council on 020 8430 2000 or go on-line 

at www.newham.gov.uk 

ANGLING 

Newham Angling Club 

33 The Moorings, Prince Regent Lane, Canning Town, E16 3JN 

020 7476 4612 

ARCHERY 

The Newham Archers, 2 Heigham Road, East Ham, E6 2JG 

020 8471 9535 

ASIAN SPORTS 

Asian Sports Federation Ltd 

447 Romford Road, Forest Gate, E7 8AB 

020 8221 2781 

ATHLETICS 

East End Roadrunners 

107 Halleywell Crescent, Beckton, E6 5XR 

BADMINTON 

Apta Badminton Club 

122 Dennison Point, Gibbons Road, Stratford, E15 2LZ 

Carpenters and Docklands Badminton Club 

Community Centre, Gibbons Road, Stratford, E15 2LZ 

020 8554 0271 

Forest Gate Badminton Club 

St Bonaventures RC School, Boleyn Road, E7 9QB 

020 8478 8987 

BASKETBALL 

Young Bloods Basketball Club 

122 Kempton Road, East Ham, E6 2NE 

020 8471 7565 

BOWLS 

Ascension Short Mat Bowling Club 

88 Baxter Road, Custom House, E16 3HD 

Atherton Short Mat Bowls, 28 Bettons Park, Stratford, E15 3JN 

020 8534 7483 

Central Park Bowl Club, Rancliffe Road, East Ham, E6 

020 8470 6016 

East Ham Bowls Club, Savage Gardens, East Ham, E6 

020 7476 5114 

Eastlea Short Mat Bowls Club 

53 Durning Hall, Wellington Road, Forest Gate, E7 9BY 

020 8555 6776 

Grasshopper’s Bowls Club 

6 Meredith Street, Plaistow, London, E13 0EG 

Greenhill Centre, 464 High Street North, E12 

020 8478 7604 

Little Ilford Agewell Club, 43 Sweete Street, E13 0BU 

020 8472 3172 


Plashet Ladies Bowling Club, 43 Sweete Street, E13 0BU 

020 8471 3821 

Plashet Park Mens Bowling Club 

56 Lawrence Road, East Ham, E6 1JW 

020 8552 1756 

St. George’s Bowls Club, St. Georges Hall, Burford Road, E6 

020 8470 6078 

Newham – a great 

place to live and work 

• The number one Olympic borough 

• UK’s youngest population 

• Most ethnically diverse 

• Winner – national teacher of the year 

• Dynamic and vibrant 

• Best connected 

• 20 minutes from the West End 

St. John’s SMBC, St. Johns Centre, E6 2LH 

020 7476 7924 

Valentine, 17 Addington Road, Canning Town, E16 

West Ham Senior Citizens Bowls Club 

50 Marcus Court, Stratford, E15 3JU 

020 8536 0885 

BOXING 

The Peacock Gymnasium 

Caxton Street North, Canning Town, E16 1JL 

020 7511 3799 

CANOEING 

Royal Victoria Docks Watersports Centre 

5 Gate, Tidal Basin, Off Silvertown Way, E16 1AF 

020 7511 2326 

CHEERLEADING 

Newham Cheerleaders, 5 Ascension Eagles, Broadgate Road, 

Custom House, London E16 3TL 

020 7476 6887 

CLIMBING 

East Ham Climbing Wall 

324 Barking Road, East Ham, London, E6 2RT 

CRICKET 

Adam Cricket Club, 143 Milton Avenue, East Ham, E6 1BN 

Amez Cricket Club, 4 Hampton Road, Forest Gate, E7 0EP 

East Ham Corinthians Cricket Club 

6 Holland Road, East Ham, E6 

020 8471 2552 

East London Cricket Club, 38 Sewell Street, Plaistow, E13 8AT 

Forest Cricket Club, 3 Skeleton Road, Forest Gate, E7 

Fashion Crest Cricket Club 

143 Claremont Road, Forest Gate, E7 

Global Cricket Club, 54 Haldene Road, East Ham, E6 3JJ 

Metro Cricket Club, 77 Shakespeare Cresent, Manor Park, E12 


22 

LEISURE AND SPORT (CONTINUED) 

Stratford Cricket Club, 220 Grange Road, Plaistow, E13 0HB 

Tankaria Cricket Club, 36 Claedon Road, East Ham, E6 2HE 

Taqwa Cricket Club, 264 Sherrad Road, Manor Park, E12 6UP 

Three Caps Cricket Club, 125a Bristol Road, E7 8HG 

Upton Lane Cricket Club, 22 Ismailia Road, Forest Gate, E7 9PH 

Langdon Cricket Club 

Langdon School, Sussex Road, East Ham, E6 2PS 

020 8471 2411ext 268 

Woodgrange Cricket Club 

49 Winsdor Road, Forest Gate, E7 0QY 

CYCLING 

East London Cycle Speedway Club 

42 Witham Court, Thant Close, Leyton, 

E10 5PJ 

020 8518 7112 

Lee Valley Youth Cycling Club 

BCF Officer, Eastway Cycle Circuit, 

Temple Mills Lane, E15 2EN 

020 8503 1227 

DANCE 

J.B ës Dance Studio 

566 Romford Road, Manor Park, E12 5AS 

020 8478 6055 

Modern Sequence Dancing 

Newham Leisure Centre, 10 Leader Avenue, Manor Park, E12 6JP 

020 8478 4647 

Plashet School, Plashet Grove, E6 1DG 

020 8470 3273 

EQUESTRIAN 

Aldersbrook Riding School, Empress Avenue, E12 5HW 

020 8530 4648 

Newham Equestrian Centre, Newham Riding Centre 

020 7511 3917 

Newham Riding School and Association 

2 Clapsgate Lane, Beckton, E6 4JF 

FENCING 

Newham Fencing Club 

Stratford School, Upton Lane, Forest Gate, E12 

Salle Michael Joseph Fencing Club 

Stratford School, Upton Lane, Forest Gate, E7 

FOOTBALL 

Alex Football Club, 30 Blanche Street, Canning Town, E16 4JR 

Brit Football Club, 6 Hands Walk, Custom House, E16 3RA 

Barking Colts Football Club 

22 Howard Road, Plaistow, E13 8AY 

Billingsgate Football Club, 37 Wanlip Road, Plaistow, E13 8QR 

Brampton Park Football Club 

209 Cumberland Road, Plaistow, E13 8LU 

Central Park Youth Football Club 

92 William Morley Court, East Ham, E6 1QZ 

07957 496994 

East Ham Baptists Football Club 

17 Tyrone Road, East Ham, E6 6DT 

East Ham Inter Football Club, 1 Watson Avenue, East Ham, E6 

020 8554 2125/020 8552 3688 


East Ham Working Mens Club Vets Football Club 

73 Folkestone Road, East Ham, E6 4AZ 

Eastlea Colts Football Club 

1 Albert Walk, North Woolwich, E16 2NL 

Eastside Football Club, 21b Vaughan Road, Stratford, E15 4AA 

020 8555 2374 

East Thames Athletic Football Club 

16 Jacobs House, New City Road, Plaistow, E13 9LW 

Greyford Football Club, 73 New Road, Stratford, E15 3BL 

020 8519 7043 

Hollytree Football Club, 96 Stewart Road, Stratford, E15 2BB 

Junior Hammers Football Club 

51 Blaney Cresent, East Ham, E6 6BB 

Kings Cross Steelers Football Club 

Memorial Ground, West Ham, E15 3BP 

020 7476 6647 

Lakeview Football Club, 25 Stokes Road, East Ham, E6 3SD 

020 7473 1911 

Lane Football Club, 59 Devenay Road, Stratford, E15 4AZ 

Libra Arms Football Club, 202 Portway, Stratford, E15 3QW 

London APSA, Flanders Playing Fields, East Ham, E6 

07956 556382 

Ludlows Football Club, 7 Hatherly Gardens, East Ham, E6 3EN 

020 8552 2326 

Manor Athletic Football Club 

40 Essex Road, Manor Park, E12 5RE 

Masterman Football Club 

196 Masterman Road, East Ham, E6 3NN 

Nelstonian Football Club, 22 Johnstone Road, East Ham, E6 6JA 

020 8470 6746 

Newham Ladies Football Club, c/o Forest Gate Police Station, 

Romford Road, Forest Gate, E7 8BS 

07971 724648 

Newham Police Football Club 

c/o Forest Gate Police Station, Romford Road, Forest Gate, E7 8BS 

Newham Royals Football Club 

37 Wanlip Road, Plaistow, E13 8QR 

Newham Warriors Youth Football Club 

42 Cloveless Wall, East Beckton, E6 6WE 

New Sultan Football Club, 61 First Avenue, E13 8AR 

New Ward Football Club, 18 Moxon Close, Plaistow, E13 0ED 

Palermo Football Club, 15 Diamond Close, Forest Gate, E7 0HZ 

Peacock Youth Football Club 

Peacock Gym, Caxton Street 

North, E16 1JL 

020 7511 3799 

Plaistow Abbey Football Club 

32 Lincoln Road, Plaistow, E13 8LP 

Plaistow Castle Football Club 

32 Lincoln Road, Plaistow, E13 8LP 

020 7476 2946 

Prostar Football Club, 12 Firefly 

Gardens, Beckton, E6 5YS 

PSV Bacchus Football Club, 5 Leytonstone Road, Stratford, E15 

Rippleway Association Football Club 

88 Ravenscroft Road, E16 4AG 

Royal Falcons Adult Football Club 

10 Wakerly Close, Truesdale Road, Beckton, E6 5PS 

Silvertown Sovereign Football Club 

134 Winsor Terrace, Beckton, E6 6LD 

020 7511 1741 

Silver Scorpion Football Club 

35 Holness Road, Stratford, E15 4EN 

020 8536 0526 

Spread Eagle Football Club 

119 Meath Road, Stratford, E15 3DS 

St. Antonys Football Club 

151 Masterman Road, East Ham, E6 3NW 

Star United Football Club, 11 Larkspur Close, East Ham, E6 5UF 

St. Georges West Ham Football Club 

63 Mitcham Road, East Ham, E6 3LT 

Stonewall Football Club, 

115 Chobham Road, Stratford, E15 1LX 

Surreal Madrid Football Club 

12a Woodford Road, Forest Gate, E7 0HA 

Vicarage Wanderers Football Club 

57 Germander Way, West Ham, E15 3AB 

Wall End Wanderers Football Club 

169 Lathom Road, East Ham, E6 2EA 

020 8471 2655 

Wellington Youth Football Club 

20 Brampton Road, East Ham, E6 3LJ 

020 8552 9112 

Welstead Wanderers Football Club 

98 Flanders Road, East Ham, E6 6BN 

Welwitchia Football Club 

20b Stopford Road, Plaistow, E13 

07936 138696 

West Ham United Football Club 

Boleyn Ground, Green Street, East Ham, E13 9AZ 

www.whufc.co.uk 

GO KARTING 

F1 City Karting 

119 Gate, Connaught Bridge, Royal Victoria Dock, E16 2BS 

020 7476 5678 

GOLF 

Docklands Golf Range, Woolwich Manor Way, Beckton, E6 5LJ 

020 7511 3404 

GYMNASTICS 

East London Gymnastics Club, 1 Trumph Road, Beckton, E6 5LW 

020 7511 4488 

Gymnastics, 27 Verbena Close, Canning Town, E16 4NU 

HOCKEY 

Ramgarhia Hockey Club, 270 Neville Road, E7 9QN 

020 8599 5600 

Wapping Ladies, 6 Oliver Gardens, Beckton, E6 5SE 

020 7473 2974 

Wapping Mens, 18 Kilner Street, Poplar, E14 7BD 

07930 482707 


IRISH DANCING 

Cairde na nGael, Durning Hall, Eralham Grove, Forest Gate 

01371 856658 

KICK BOXING 

Peacock Gym 

Peacock House, Caxton Street North, Canning Town, E16 

020 7511 3799 

MARTIAL ARTS 

Chinese martial arts 

Wuhun School 0788 403 5361 

Judo 

Durning Hall, Forest Gate, E7 

020 8555 0142 

Harltey Community Centre 

267 Barking Road, East Ham, E6 1LB 

020 8556 1229/020 8472 0058 

Stratford Judo Club, 17 Talbot Road, East Ham, E6 2RY 

020 8471 2706/020 8534 4121 

Karate 

Ishin Ryu IKA, Atherton Leisure Centre, 

189 Romford Road, Stratford, E15 4JF 

020 8519 5731 / 0208 552 7703 

Ishin Ryu IKA, Bishops Avenue, Upton Park 

020 8501 2378 

Have your say 

Register to vote 

Call 020 8430 2000 

Ishin Ryu IKA, East Ham Leisure Centre, 

324 Barking Road, East Ham, E6 2RT 

020 8552 5523 

Ishin Ryu IKA 

Harltey Community Centre, Barking Road, East Ham, E6 1LB 

Ishin Ryu IKA 

Newham Leisure Centre, Prince Regent Lane, Plaistow, E13 

020 7511 4477 

Shotokan KKA, St. Martins Hall, E13 

020 8472 9687 

Wado Kai BWKS, E13 

020 7527 7443 

Tae kwon do 

Newham Leisure Centre, Prince Regent Lane, Plaistow 

020 8555 4504 

Tai chi 

Yang and Chen Style Tai Chi, 

07949 441821 

Taoist Arts Organisation, 

020 8556 7091 

Tang soo do 

Atherton Leisure Centre, 189 Romford Road, Stratford, E15 

020 8536 5500 


MOTORCYCLING 

Newham Docklands Motorcycle Project 

Basin South, Woolwich Manor Way, E16 2QY 

0207 473 4434 

MOUNTAIN BIKING 

Track KG5, Woolwich Manor Way, London, E6 

0207 473 4434 

NETBALL 

Essex Wanderers, 35 Pulleyns Avenue, East Ham, E6 3NA 

020 8471 9056 

Hartley, 9 Routemaster Close, Plaistow, E13 0BE 

020 8470 7358 

Langdon, 86 St. Olaves Road, East Ham, E6 2PA 

020 8470 3879 

OPA, 12 Cheltenham Road, East Ham, E6 

020 8989 5238 / 020 8430 2479 

ROWING 

Royal Docks Rowing Club 

London Regatta Centre, Dockside Road, E16 2QD 

020 7511 2211 

RUGBY 

East London R.F.C, Memorial Ground, West Ham, E15 3BP 

020 7407 6647/020 7474 6761 

RUNNING 

East End Roadrunners, 76 Wolsey Avenue, East Ham, E6 6AJ 

020 8475 0199 

SAILING 

Docklands Water Sports Club 

14 Gate, King George V Dock, E16 2NJ 

020 7511 7000 

SQUASH 

Newham Leisure Centre, Prince Regent Lane, Plaistow 

020 7474 2282 

SUB AQUA 

61 Michael Road, Leytonstone, E15 1QA 

020 8519 2812 

SWIMMING 

Atherton Leisure Centre, 189 Romford Road, Stratford, E15 4JF 

020 8536 5500 

Balaam Leisure Centre, Balaam Street, Plaistow, E13 8AQ 

020 8514 4983 

London Borough of Newham Swimming Club 

324 Barking Road, East Ham, E6 2RT 

020 8552 8164 

Newham Leisure Centre, Prince Regent Lane, Plaistow, E13 8SD 

020 8552 3195 

Newham Neptunes Disabled Swimming Club 

35 Tweedmouth Road, Plaistow, E13 9HT 

020 8552 5604 

Newham Otters Disabled Swimming Club 

181 Caledon Road, East Ham, E6 

020 84752 2093 

Newham Synchronettes, 23 Morley Road, Stratford, E15 

24 

L-V INCLUDING VOLUNTARY AND COMMUNITY ORGANISATIONS 


TABLE TENNIS 

Cosmopolitan Athletic Social Club (Table Tennis) 

524 High Street North, Manor Park, E12 6QX 

020 8597 2542 

Langdon Community Table Tennis Club 

Langdon School, Sussex Road, E6 2PS 

07947 155 122 

Ramgarhia Table Tennis Club, 270 Neville Road, E7 9QN 

020 8599 5600 

TEN PIN BOWLING 

Gx Superbowl, 15-17 Alpine Way, E6 6LA 

020 7511 4440 

TENNIS 

Langdon Sports College Tennis Club, Sussex Road, East Ham, E6 

TRAMPOLINING 

Newham Leisure Centre, Prince Regent Lane, Plaistow, E13 8SD 

020 7511 4477 

Pegasus Trampoline Club 

Abbey Sports Centre, Axe Street, Essex, IG11 7NA 

020 8270 6800 

TRIATHLON 

East London Triathletes www.Eastlondontriathletes.co.uk 

WALKING 

Havering & East London Group 

020 8590 6768 

WATER-SKIING 

Royal Docks Water Ski Club, King George V Dock E16 2PA 

020 8858 0442 

WATER SPORTS 

Royal Victoria Docks, Tidal Basin Road, E16 1AF 

020 7511 2326 

WEIGHT LIFTING 

Newham Weight Lifting Club 

82 Fumer Road, West Beckton, E16 3TF 

YOGA 

Barclay Hall, Green Street, Forest Gate, E7 8JQ 

020 8472 4546 

Lister Community School 

St Mary’s Road, Plaistow, E13 9AE 

020 8470 8246 

Little Ilford School, Browning Road, E12 6ET 

020 8514 7180 

Park Avenue, Matthews Park, Stratford, E15 4AE 

020 8534 4065 

Theatres 

Brick Lane Music Hall 

443 North Woolwich Road, 

Silvertown, E16 2DA 

020 7511 6655 

The Theatre Royal 

Stratford East, Gerry 

Raffles Square, Stratford, 

E15 1BN 

020 8534 7374 

M 

MAYOR OF NEWHAM 

Sir Robin Wales 020 8430 2000 

MPs 

Tony Banks West Ham Constituency 

020 8555 0036 (for appointment between 10am- 

2pm). Correspondence: 306 High Street, Stratford, E15 1AJ, 

surgery: West Ham Labour Party Offices, 306 High Street, 

Stratford, E15 1AJ. 

Jim Fitzpatrick Poplar and Canning Town Constituency 

Telephone: 020 7536 0562; Correspondence: House of 

Commons, SW1A OAA – surgeries by appointment only 

(020 7536 0562) various locations. 

Stephen Timms East Ham Constituency 

020 7219 4000 – surgeries at various locations. 

P 

PLANNING 


R 

RECYCLING 


REGISTERING BIRTHS/DEATHS/MARRIAGES 


S 

SOCIAL CARE 


SPORT 

See leisure and sport 

T 

TRANSPORT 

Just 20 minutes from the centre of town and only 15 

minutes from the M25, one of the fastest routes in and 

out of London, Newham is without doubt one of the best 

connected boroughs in the capital. 

Transport for London 020 7222 1234 

(Information for disabled passengers on 020 7941 4600) 

www.tfl.gov.uk 

Docklands Travel Hotline 020 7918 4000 

Freedom Pass/blue badge 020 8430 2000 

London City Airport 020 7646 0088 

London Travelcheck 020 7222 1200 

National Express 08705 808080 

National Rail Enquiries 08457 484950 

The Parking Shop 

16-18 Pilgrims Way, East Ham, London E6 1HW 

020 8552 3198 


U 

Utilities – main suppliers 

British Gas (for Gas/Electricity) 

Gas and Electricity Applications 0845 600 6113 

Minicom (textphone) 0845 600 8500 

New gas supply 0845 600 2082 

Transco Gas Emergency Service 0800 111 999 

British Telecom 3-digit numbers apply from BT lines only. 

If calling from a non-BT number or mobile, some numbers 

can contacted by dialing 0800 800 first. 

Residential Customer Service 150 

Business fault reporting 0800 800154 

UK Operator 100 

International Operator 

BT Fault Management Service 

115 

Residential 151 

Business 

Malicious Calls Advice Line 

0800 800154 

(Recorded advice 24hrs) 0800 666700 

Malicious Calls 0800 661441 

London Energy (for Electricity/Gas) 

Electrical emergency or power outage 0800 028 0247 

Thames Water 

V 

0845 9 200 800 

Voluntary/community organisations including 

advice and advocacy 

For more information on the work of each organisation 

call the number listed below. 

ABBA Day Centre (for African Caribbean elders) 

c/o All Saints Parish, Church Saints Drive, Forest Gate, E7 9NP 

020 8471 5134 

ONE NUMBER 

Hundreds of services 

Newham Council 

020 8430 2000 

Action and Rights of Disabled People in Newham 

Community Links, 105 Barking Road, 

Canning Town, E16 4HQ 

020 7473 9655 

Advent Community Luncheon Club (lunches for 

ethnic minority elders) 

Stratford Seventh Day Adventist Church, 

58 Jansen Road, Stratford, E15 1TE 

020 8519 5413 

Age Concern Newham, 228a Romford Road, E7 9HZ 

020 8503 1511 


Alternatives Crisis Pregnancy Centre 

66 Prince Regents Lane, Plaistow, E13 

020 7476 8215 

Apna Ghar (helpline for Asian women) 

Community Links, 105 Barking Road, Canning Town, E16 4HQ 

020 7474 1547 

Arc in the Park Adventure Playground (for 4-15s) 

Hermit Park, Bethell Avenue, Canning Town, E16 4JT 

020 7511 4253 

Artsline 020 7388 2227 

Asian Deaf Women’s Association (ADWA) 

West Ham Deaf Community Centre, East Road, 

Portway, Stratford, E15 3QR 

020 8552 1397, Minicom 020 8552 8734 

Asian Family Counselling 020 8997 5749 

Aston-Mansfield Centre 

First Stop Advice Shop, The Junction, 318 Barking Road, E16 

020 7476 1505 

Barnardo’s Family Link, 140 Balaam Street, Plaistow, E13 8RD 

020 8472 8218 

Black and Ethnic Minority Community Care Forum 

2-3 St Marks Community Centre, Tollgate Road, 

Beckton, E6 5YA 

020 7474 3176 

Breakthrough Advice and Advocacy Service (Hacia el Camino) 

663 Barking Road, Plaistow, E13 

020 8503 5454 

Breaking Ground Gardening Project 

(training in horticulture) 

200 Chargeable Lane, Plaistow, E13 8DW 

020 7476 8066 

British Epilepsy Association 020 8556 7211 

Cairde na nGael (Newham & District Friends of Ireland) 

57 Woodgrange Road, Forest Gate, E7 OEL 

020 8519 5089 

Cancer You Are Not Alone (CYANA) 

31 Church Road, Manor Park, E12 6AD 

020 8553 5366 

Childline 0800 1111 

26 

VOLUNTARY AND COMMUNITY ORGANISATIONS (CONTINUED) 

It’s your Newham 

– get involved 

• Become a school governor 

• Check out your local community forum 

• Train to be a teacher 

• Attend a council meeting 

• Join the community wardens 

And much more – call today on 

020 8430 2000 to see how you 

can get involved 


Children’s Society 

Westley House, Herbert Road, Manor Park, E12 6AY 

020 8553 9619 

Greenhill Centre 

464 High Street North, Manor Park, E12 6QN 

Helpline 020 8553 5366 

Carers UK (Newham Branch), 2c Park Road, West Ham, E15 3QP 

020 8472 4160 

Cerebral Palsy Network Newham 

c/o 41 Churston Avenue, E13 0RJ 

020 7619 7376 

Child & Family Consultation Team 

York House, 411 Barking Road, E13 8AL 

020 7445 7800 

Citizens Advice Bureau, 107-109 The Grove, Stratford, E15 

020 8221 1995 

Community Counselling 

St Bartholomews Centre, 292 Barking Road, East Ham, E6 

020 8521 7631 

Community Links 

105 Barking Road, Canning Town, E16 4HQ 

020 7473 2270 

Diana Community Children’s Service 

West Ham Lane Health Centre, 84 West Ham Lane, 

Stratford, E15 4PT 

020 8250 7355 

Discover (for children aged 2 to 7) 

1 Bridge Terrace, Stratford, E15 4BG 

020 8536 5555 

Diverse City, Racial Harassment Reporting Centre 

478 Barking Road, Plaistow, E13 8QB 

020 7473 5354 

Docklands Drop-in Group (for disabled people) 

14 East Ham, Manor Way, Beckton, E6 5NG 

020 8470 1873 

Domiciliary Care, Newham Social Services, 

Newham Council’s Contact Centre 

020 8430 2000 

Drug and Alcohol Service for London (DASL) – formerly 

Alcohol East 

Capital House, 134-138 Romford Road, Stratford, E15 4LD 

020 8257 3068 

East Ham Nature Reserve, Norman Road, East Ham, E6 4HN 

020 8470 4525 

East London African Caribbean Counselling Service (ELACCS) 

Stratford Advice Arcade, 107-109 The Grove, Stratford, E15 1HP 

020 8221 1233 

East London Black Women’s Organisation (ELBWO) 

Church Hall, Clinton Road, Forest Gate, E7 OHD 

020 8534 7545 

Eastwards Trust (services for Asian elders) 

418 Green Street, Upton Park, E13 9JN 

020 8472 7100 

EKTA Project (services for Asian elders) 

Froud Community Centre,1 Toronto Avenue, Manor Park, E12 5JF 

020 8514 5221 

ELOP (support for lesbian and gay people) 

56/60 Grove Road, E17 9BN 

020 8509 3898 

Epilepsy Learning Service for Children and Young People 



020 8250 7355 

Family Adviser Service, Room 210, Queensway House, 

275-285 High Street, Stratford, E15 2TF 

020 8522 0535 

Forest House Counselling Service 

63 Rowntree Clifford Close, Liddon Road, Plaistow, E13 8AB 

020 7473 4060 

Guide Association, Rainbows: 4-7yrs, Brownies: 7-10yrs, 

Guides: 10-14yrs, Senior Section: 14-26yrs 

020 7834 6242 

Gujarat Welfare Association (GWA) 

141 Plashet Road, Upton Park, E13 0RA 

020 8552 0525 

The Harmony Project (mental health project for black and 

ethnic minorities), 30 Avenons Road, Plaistow, E13 8HT 

020 7511 2800 

Helping Hands (neighbourhood scheme encouraging 

volunteers to help each other) 

42 Balaam Street, Plaistow, E13 8OA 

020 7474 1122 

Hibiscus Caribbean Elderly Association 

The Chatsworth Centre, Buckingham Road, Stratford, E15 1SP 

020 8519 6159 

Home Start Newham (support for young families) 

2a Hartley Avenue, East Ham, E6 1NT 

020 8470 2600 

Housing Advice Centre, 236 Romford Road, E7 9RF 

020 8430 2000 

Independent Newham Users Forum (support for people 

with mental health problems) 

Ithaca House, 27 Romford Road, Stratford, E15 4LJ 

020 8534 2488 

Laundry Service (part of Domiciliary Care, Newham 

Social Services), Newham Council’s Contact Centre 

020 8430 2000 

LEAN (London East AIDS Network), 35 Romford Road, E15 4LY 

020 8522 6113 

Learning Support Services 

New Tunmarsh Centre, Tunmarsh Lane, Plaistow, E13 9NB 

020 8430 4801 

Liveline confidential counselling service for children and 

young people) 

Boundary House, 776 Barking Road, Plaistow, E13 9PL 

020 8552 5658 

London Mobility Unit - Freedom Pass 

020 7747 4777 

London Tamil Sangam (services for the Tamil community) 

369 High Street North, Manor Park, E12 6PG 

020 8471 7672 

Meals in the Home, Newham Council’s Contact Centre 

020 8430 2000 


Fighting crime and 

anti-social behaviour 

Respect in Newham – 

Freephone 0800 328 1314 

Mental Health Carers Outreach and Liaison Worker 

Warton House, 150 High Street, Stratford, E15 2NE 

020 8221 7629 

MIND (support for mental health issues) 

Laurence Hall, 2-4 Cumberland Road, Plaistow, E13 8NH 

020 7511 0246 

NAADV (support with domestic violence) 

St Mark’s Centre, Tollgate Road, Beckton 

020 7473 3047 

NCH Parenting in Partnership, Unit 4, 2nd Floor, 

Stratford Office Village, 4 Romford Road, E15 4LD 

020 8522 0077 

Neighbourhood Watch 

Neighbourhood Watch Officer, Forest Gate Police Station, 

FREEPOST, 350-360 Romford Road, Forest Gate, E7 8BS 

NewCred – Newham’s credit union 020 8555 5388 

Newham Action against Domestic Violence 

St Marks Community Centre, Tollgate Road, E6 4YA 

020 7473 3047 

Newham Asian Women’s Project 

661 Barking Road, Plaistow, E13 9EX 

020 8472 0528 

Newham Association of Disabled People (NADP) 

Durning Hall, Earlham Grove, Forest Gate, E7 9AB 

020 8519 8595 

Newham Bengali Community Trust 

Unit 3, 2 Barking Road, East Ham, E6 

020 8552 9777 

Newham Breast Care 

Newham General Hospital Tel: 020 7363 8357 

Newham Carers Network 

Stratford Advice Arcade,107-109 The Grove, Stratford, E15 1HP 

020 8519 0800 

Newham Child Development Centre (CDC) 



020 8250 7314 

Newham Children’s Fund 

Broadway House, 322 High Street, Stratford, E15 1AJ 

0800 015 2443 

Newham Children’s Information Service 

0800 074 1017 


28 

VOLUNTARY AND COMMUNITY ORGANISATIONS (CONTINUED) 

Newham Children’s Rights Service 

Dipti Morjaria, Children’s Rights Manager, Children’s 

Commissioning, Broadway House, 1st Floor, 322 High 

Street, Stratford, E15 1AJ 

0800 015 2443 

Newham Chinese Association 

24 Boundary Road, Plaistow, E13 9PR 

020 8471 8007 

Newham City Farm and Visitors’ Centre 

King George Avenue, Custom House, E16 3HR 

020 7476 1170 

Newham Community Transport (NCT) 

Hallsville Road, Canning Town, E16 1EE 

020 7473 4635 

Newham Crossroads Caring For The Carer Scheme 

Durning Hall, Forest Gate, E7 9AB 

020 8555 8912 

Newham Deaf Children’s Society 

West Ham Deaf Community Centre, East Road, 

off Portway, Stratford, E15 3QR 

020 8552 1397 

Newham Domestic Violence Forum 

1 High Street South, East Ham, E6 

020 8430 2000 

Newham Door2Door Service, 80 Haymarket, SW1Y 4TZ 

020 7484 2929 

Newham Monitoring Project (support re racial harassment) 

0800 169 3111 

Newham MS Society 

St. Mark’s Centre, Tollgate Road, Beckton, E6 

020 8555 5938 

Newham Physiotherapy Service for Children 

Newham PCT, West Ham Lane Health Centre, 


020 8250 7365 (24-hour answer machine) 

Newham Talking Newspaper 

020 8534 7849 

Helpline 020 8555 6674 (Wednesday only) 

Newham Tenants & Residents Federation 

29 Barking Road, East Ham, E6 1PW 

020 8552 5111 

Newham Voluntary Association for the Blind 

2 London Road, Plaistow, E13 9PS 

020 848 1977 

Newham Youth Awareness Programme (YAP) 

505 Barking Road, Plaistow, E13 8PS 

020 8471 2633 

NCY (Newmartin Community Youth Trust) 

25 Claughton Road, E13 

020 8471 1749 

Occupational Therapy for Children 

Newham PCT, West Ham Lane Health Centre, 


020 8250 7339 

Overeaters Anonymous 

Stratford Advice Arcade, 107 The Grove, Stratford, E15 

07626 984 674 


Powerhouse (group for women with learning difficulties) 

St Luke’s Community Centre, 85 Tarling Road, 

Canning Town, E16 1HN 

020 366 6336 

Progathi Women’s Trust 

The Basement, Unit 3, 2 Barking Road, East Ham, E6 3BP 

020 8552 9777 

RAD Advice Service (weekly advice surgery for deaf 

people) 

020 8552 1397 

Scout Association, Beaver Scout (aged 6-8), Cub Scout 

(aged 8-10), Scout (aged 10 -15), Explorer Scout (aged 

14-18), Scout Network (aged 18-25) 

0845 300 1818 

SHINE (sexual health service for 11-26 year olds) 

020 8586 5249 

SPINN (Supporting Parents Inclusion Network Newham) 

Newham Parents Centre, 743-747 Barking Road, 

Plaistow, E13 9ER 

020 8503 5816 

Stratford Advice Arcade, 

107-109 The Grove, Stratford, E15 

020 8221 1995 

SubCo Elders Day Centre, 

49 Plashet Road, Upton Park, E13 0QA 

020 8548 0070 

Sure Start, 

Old Surgery,1 Comyns Close, Canning Town, E16 4JJ 

020 7473 5610 

Tulip Mental Health Group 

Berkeley Business Centre, City Gate House, 246-250 

Romford Road, Forest Gate, E7 9HZ 

020 8221 4675/020 8221 4676 for 

Floating Support Service and 

020 8221 4675 for Newham Community Services 

Victim Support, 

Durning Hall, Earlham Grove, Forest Gate, E7 9AB 

020 8555 8254 

Youth Information Service, 

51 The Broadway, Stratford, E15 4BQ 

020 8221 0802 

Youth Offending team textline – victim of bullying text 

Text: 07786 277777

Introduction 

At Newham we are striving for excellence. We believe that 

everyone who lives in the borough deserves high quality, 

affordable services and in many areas we have achieved this. 

Please take a few moments to read about what your council 

has been doing for you over the last year, what services have 

improved and what our priorities are for the coming year. 

Our work has focused on seven key priority areas, areas where 

there is either a real need to improve performance, or where 

investment will have the biggest impact. These priorities 

reflect the Mayor’s key tasks; tasks based on listening to 

you, the customer, about the issues you care most about. 

30 


This report will take you through each 

priority area setting out our 

achievements and highlighting where 

more work needs to be done. 

Last year was a good year for the 

council, with service improvements 

being recognised by independent 

inspectors, the Audit Commission. The 

Commission rated Newham as a ‘good’ council in December 

2003, up from being a ‘fair’ council the year before. 

There are five ratings with ‘good’ being the second highest 

and this mark puts Newham firmly in the top half of London 

boroughs. Core council services such as education, social 

care, housing, environment, libraries and leisure, benefits 

and use of resources, as well as looking at how effective the 

council is overall, all formed part of the inspection process. 

NEWHAM – A GOOD COUNCIL 

“The council has made significant improvements in key 

services including education and older people’s services. 

Based on current plans it is well placed to further 

improve the way it works and the services it provides to 

local people.” 

Audit Commission 

More details of the council’s performance and targets for the 

future will be set out in the full best value performance plan 

available this summer. The full plan for last year (2003/04) 

can be viewed on the council’s web site at 

www.newham.gov.uk and at your local library. 

Listening to you 

THE MAYOR’S CONTRACT 

Since the ‘Mayor’s Contract’ was launched in July 2002, 

more than 7,000 residents have completed and returned a 

contract card to him setting out what three issues, out of a 

list of ten, are the most important to them. 

Everyone who completed a card has received a written reply 

from the Mayor, setting out what has been achieved in these 

areas. It’s the first time a local authority has conducted an 

exercise like this and it is attracting interest from other 

councils across the country. 

This report has more details about what’s happening across 

the board, but first here’s a quick summary of what has 

been achieved in the three areas the Mayor found were of 

most concern to you, the resident, in 2003. 

TACKLING CRIME AND ANTI-SOCIAL BEHAVIOUR 

It is good news as far as crime and anti-social behaviour are 

concerned with the latest crime figures showing that 

burglaries, street robberies and vehicle crime are all down 

and detection rates are up. This year the borough will 

benefit from an extra 43 police officers and 39 community 

support officers. The council has invested nearly £7 million 

in a sports development programme this year, aimed at 

diverting youngsters from crime and the successful Respect 

scheme will be rolled out to cover the whole borough. 

MAKING OUR STREETS CLEANER 

More staff are now working at weekends and in the 

evenings to help keep your streets clean. A street by street 

review of how, when and how often cleaning is carried out, 

is under way. The council has targeted persistent trade 

refuse abuse by employing more enforcement officers and 

four new ’Hotspot‘ teams are targeting areas of persistent 

fly tipping. If you suspect anyone of fly tipping, you can 

report them by calling 020 8430 2000. 

Street Cleaning 

In 2003/04, 41% of residents rated street cleaning in the 

borough as excellent, very good or good. This is up 10% 

from 2002/03 – while this is an improvement we recognise 

that much more needs to be done. 

REMOVING ABANDONED CARS MORE QUICKLY 

Newham Council has the highest number of reported 

abandoned cars and removes more vehicles than any other 

council in London. In the Mayor’s first year in office more 

than 8,500 abandoned and untaxed cars were removed. The 

council investigates more than 1,000 reports of abandoned 

cars a month. In 2002/03, 75% of cars reported were 

inspected within two days and of those found to be 

abandoned, 72% were 

removed within 24 

hours of inspection. By 

December 2003, 100% 

of those reported were 

inspected in two days 

and 82% of those 

found to be 

abandoned removed 

within one day of inspection. 

Talking to the Mayor 

April 2003 saw the launch of the Mayor’s soapbox, a new 

way for residents to tell the Mayor what they think of the 

council and its services. Residents get the chance to 

address the Mayor for three minutes on the subject of 

their choice. This helps the Mayor get a feel for the issues 

that matter to local people and to hear ideas about how 

they feel Newham could be improved. 

Seven key priorities for improvement 

– achievements so far 

1. Priority for improvement - Educational 

achievement 

Mayor’s key task: Education is the key to the future 

– we will narrow the gap at all key stages between 

Newham and the rest of the country. 

Newham’s secondary schools are the second most successful 

in the country at helping their pupils improve. 

Results in Key Stage 2 English have improved by 4 per cent 

compared to last year. New information from the 

government compares what pupils achieve at Key Stage 3 

(age14) and what they go on to achieve in GCSEs and 

GNVQs. In this ‘value added’ table Plashet School is in the 

top 5 per cent in the country and 12 other Newham schools 

are in the top 25 per cent. 

More Newham pupils are doing better at GCSE. Results in 

2003 showed 45.8 per cent of pupils getting five or more A* 

to C grades, up more than 3 per cent from 2002. 

Nearly all Newham schools showed increases in the number 

of pupils getting these grades and some 93.2 per cent of 

pupils achieved five or more GCSE or GNVQ A* to G grades. 

This met the borough’s own targets and is more than 4 per 

cent better than the national average. 

The number of pupils in Newham who achieved no passes 

was just 2 per cent, well below the national average of 5.2 

per cent. 

These successes have also gained external recognition with 

Ofsted, the Government body that inspects schools and 

education authorities, giving the council high marks when 

they inspected it in January 2003. 

OFSTED SAID 

“The council continues to look for new ways to resolve 

difficulties and has a good track record in solving problems. 

There is acceptance of, and great pride in, the ethnic 

diversity of the borough. The determination to improve 

educational opportunity in the borough and the genuine 

enthusiasm which goes with it are key characteristics”. 

Good quality school buildings assist with raising standards 

and we are committed to improving the borough’s schools. 

We opened a new primary school in 2003, Kaizen, and have 

successfully bid for government funding to transform our 

secondary schools. We are opening 26 children’s centres 

across the borough that will offer multi-agency services to 

young children and their families. 

There was a 20 per cent increase in the number of adults 

enroling on adult learning programmes over the last year. 

100s of services, just one number – call Newham Council on 020 8430 2000 

We are continuing to develop our Community Education 

Service and have recently opened a new adult education 

centre, the ‘learning zone’. This is in partnership with 

Newham College of Further Education, 

in Forest Gate, with the aim of 

increasing further the number of adults 

participating in learning. 

Finally congratulations to Newham 

teacher, Nina Panayis from Godwin 

Junior School who was named best 

teacher in the country in the National 

Teaching Awards. Prime Minister, Tony 

Blair presented her with her award. 

HOMEWORK CLUBS 

The council believes it is important to 

give pupils every opportunity to do 

well. That’s why last year it opened 

more homework clubs in the borough’s 

libraries with the latest being at 

Beckton Globe and Plaistow libraries. 

The clubs provide the space, atmosphere and facilities 

needed to do homework that some pupils can’t get at 

home. 

2. Priority for Improvement - Crime and antisocial 

behaviour 

Mayor’s key task: We will apply the benefits 

of the ‘Respect’ campaign approach to 

the whole borough and work with the 

police to reduce crime and anti-social 

behaviour in comparison to that 

experienced in inner London. 

Crime and anti-social behaviour are major 

concerns for local people. The council will not tolerate antisocial 

behaviour and it is continuing to get tough on 

offenders. As part of this it has set up a new team that will 

work closely with our partner organisations such as the 

police and is dedicated solely to tackling all aspects of antisocial 

behaviour. 

At the heart of this work in Newham is Respect. The Respect 

campaign, a council, police, fire brigade and community 

project set up to stamp out abuses of the environment, 

crime and anti-social behaviour, has been a major success in 

the areas it operates in. In April, Winsor Park in Beckton was 

added to the areas covered by Respect and the campaign 

will be extended to other parts of the borough. 

Respect brings together resources and organisations to blitz 

all kinds of anti-social behaviour from dumped cars to 

littered streets and from kids playing truant to serious crime. 

There is a mobile office that travels round the borough 

answering questions and offering advice about community 

safety issues and services such as the security marking of 

mobile phones. 

The council is determined to make Newham a place where 

people feel safe and it will not hesitate in taking action 

Working in Partnership 


against people who make life a misery for other residents. 

One ‘neighbour from hell’, who allowed his flat in Stratford 

to be used for drug-related activities and prostitution, was 

evicted by the council in September. 

The council acted following a petition from more than 100 

tenants complaining about the ‘nuisance and annoyance’ 

from the stream of visitors to the flat. 

The council was able to evict the tenant and get an antisocial 

behaviour order stopping him from returning to any 

address in the block for two years. 

If you are the victim of a ‘neighbour from hell’ then the 

council wants to hear from you – call 020 

8430 2000. 

The council is also working hard to 

reduce crime and anti social behaviour 

through a number of programmes and 

has persuaded thousands of young 

people to ’Do More‘ sports, arts, reading 

and performing. The scheme offers young 

people across the borough the chance to take part in fun 

activities that will help them develop new skills and stay 

away from crime. 

HELPING THE FIGHT AGAINST DRUGS 

Newham’s Drug Action Team awarded more than £65,000 

to community groups who provide a range of projects and 

services aimed at helping young people resist drugs, 

protect the community from drug-related anti-social 

behaviour and cut the availability of drugs on the street. 

3. Priority for Improvement – Health 

and well being 

Mayor’s key tasks: We will contribute to the 

improvement of health and well-being for all the 

people of Newham agreeing with the NHS providers 

a series of measures, which we will use to monitor 

progress and to scrutinise the response to locally 

identified priorities. We will implement the national 

standard for achievement of equalities in local 

government and we will commit ourselves to 

achieving the highest level of the standard by 2006. 

‘Exercise on prescription’ at Newham’s leisure centres has 

been distributed 

to around 1,000 people by their GPs, 

who felt they would benefit from 

more regular exercise. The scheme is 

organised, delivered and supervised in 

Newham leisure centres in partnership 

with the Newham Primary Care Trust 

and the contractor that runs the centres 

(Greenwich Leisure Ltd). It is one of the 

largest schemes of this type in the south-east and the 

council is regularly asked for advice from other councils. 

And according to all the evidence the programme is making 

a big difference: 40 per cent of the people who have taken 

part say they now make fewer visits to their GP and 22 per cent 

32 


say they take less medicine when they are on the programme. 

Combating teenage pregnancy is another priority with the 

problem being particularly bad in the borough. A number of 

schemes that have already been run by the council in 

partnership with other organisations have not reduced the 

number of pregnancies by as much as was hoped. 

Now a range of new ideas are being looked at such as better 

education of young people and parents and work with the 

primary care trust and local pharmacies to make emergency 

contraception more widely available. 

The council is also working with young families, offering 

support to young fathers and making homes available for 

teenage parents to help keep families together. 

Improved access to primary care services and work to enable 

health and community services to be delivered together is 

also being developed, with Newham benefiting from a major 

new investment programme through the East London and 

the City, LIFT. 

Work is also underway on a £5.5 million one-stop-centre at 

Church Road, which will be completed later this year, a new 

£2.5 million GP surgery on Barking Road and a frail and 

elders hospital costing £12 million will be built on the site of 

the East Ham Memorial Hospital. All these will deliver 

modern, patient-centred services. 

The Church Road development is a pioneering scheme and 

will relocate up to six GPs with some outpatient facilities, 

such as cardiology, diabetic and dietetic clinics being 

available. Provision has also been made for chiropody, Sure 

Start and a pharmacy. 

SPREADING THE HEALTHY LIVING MESSAGE 

A new fruit and vegetable co-op opened in 

Manor Park in a bid to encourage healthy 

eating and it has been welcomed by local 

people who like being able to get quality 

fruit and vegetables at reasonable prices. 

The council wants everyone to benefit from 

its services and ensuring equality of access 

is particularly important in an area as 

diverse as Newham. All too often people still 

face discrimination. At Newham we are committed to 

promoting equalities in all aspects of our work and are 

striving to achieve the highest standards set out by the 

government in this area. Under these, local authorities must 

consider gender, race and disability equality issues in all 

their policies and service delivery. 

The council is committed to activities that promote equal 

opportunities and challenge discrimination. For example, we 

have been working with the Benefits Agency to increase the 

amount of benefit ‘take-up’ information available in a range 

of languages. Training sessions have been held for more 

than 400 people from minority ethnic communities on 

income maximisation and we have also been monitoring 

property lettings to ensure that they match with housing 

need among ethnic minority communities. 

To ensure that no one is excluded we offer translation 

services by video conferencing, web site and phone to all our 

local service centre users. Our customer 

tracking computer system means that 

once a customer’s details have been 

entered on the system, we can record 

any additional needs they might have 

like a translator or signer, so that one 

can be available when needed. The 

tracking system also ensures that a 

customer whose first language isn’t 

English does not have to keep 

repeating their personal details to use 

each different council service. 

Work will continue to reach out to and listen to Newham’s 

diverse communities. For example, last year we listened to 

the borough’s lesbian and gay community and now provide 

commitment ceremonies at the registrar’s office and have 

developed a proposal to begin work to combat homophobic 

bullying in schools. 

4. Priority for Improvement – Social Services 

Mayor’s key task: We will ensure that the quality of 

services improves year on year. 

Social Services in Newham are improving and while there is 

much work to be done, things are starting to turn around. In 

October, government inspectors highlighted many of the 

achievements the council has made. 

Inspectors praised the improvements in placements for 

looked after children (children who are the responsibility of 

the council) and they acknowledged that all young people 

on Newham’s child protection register now have an 

allocated social worker. 

They also noted the continued improvement in the percentage 

of care leavers in employment, education or training, plus 

the increased number of services to assist vulnerable children, 

many of these targeting black and minority ethnic children. 

Older people are increasingly being helped to live at home 

and Newham has a good record of getting older people out 

of hospital and back home, for example by improving the 

speed of making essential adaptations to their homes. 

A shortage of good 

social care staff is a 

problem for Newham 

as it is for every 

other London 

borough. Therefore, a 

great deal of work 

has been put into 

recruiting and 

retaining social workers. This has involved local recruitment 

days to encourage people to join the service and an overseas 

recruitment campaign to attract staff from other countries. 

A range of other things have been done, such as providing 

more financial help to students and trainees and reviewing 

the pay and benefits of social workers. 


Areas that are now being targeted include finding more 

adoptive parents and improving the health of looked after 

children. 

5. Priority for Improvement – Street Scene 

Mayor’s key tasks: We will ensure that the quality 

of services improve year on year. 

Clean streets make a big difference to how local people feel 

about where they live. Recent schemes have involved 

targeting particular areas of the borough where big 

improvements can be achieved quite quickly. Work now has 

to be done to spread these benefits to the whole borough. 

The council has continued to get tough on abandoned and 

untaxed cars. As a result of the ‘zero tolerance’ policy, the 

number of people who think that cars being repaired, 

abandoned or untaxed on Newham’s streets are a problem 

has fallen. 

Although much has been done to keep Newham’s streets 

cleaner, the council recognises that more needs to be done. 

We have invested in more mechanised sweeping machines 

and cleansing rotas have been changed in an effort to make 

improvements. We have also put in place more enforcement 

and rapid response teams to tackle fly tipping and prosecute 

offenders. This work will be continued. 

Levels of recycling in the borough are lower than some 

other London councils. So during the past year real efforts 

have been made to improve and increase recycling services 

and we are working closely with our waste disposal 

authority and their contractor to ensure vastly improved 

performance in the future. We are confident that in the next 

few years we will be performing significantly better and will 

be achieving all national recycling targets. 

Fly-tipping is a key local issue. It is illegal and 

spoils the local environment for others and 

the council will not tolerate it. We have been 

taking steps to tackle it on two fronts – 

making it harder for fly-tippers to operate 

and prosecuting those who have dumped 

rubbish illegally. 

‘Allygater’ is a programme to identify alleys in 

the borough where rubbish is likely to be dumped or are 

likely to be used for other anti-social activities such as 

toilets, drug taking, alcohol abuse or prostitution. If 

appropriate, and after consulting local people, gates and 

fencing are put up. 

CLEARING ABANDONED AND UNTAXED VEHICLES 

Newham Council cleared 32 abandoned and untaxed 

vehicles in less than 24 hours in a special operation with 

the police and the DVLA (Driver and Vehicle Licensing 

Agency) in East Ham on October 15 2003. The swoop 

followed a complaint from a local resident. 

Residents have told us that maintaining standards on 

housing estates including general cleanliness, lighting, grass 

cutting and shrub planting is a priority. As a result a number 

of initiatives have been started to improve the standards of 


estates, including piloting new equipment. Also a scheme 

called Estate Watchers, which involves residents in checking on 

service quality and regular resident satisfaction questionnaires 

to pinpoint problems and direct service improvements. 

6. Priority for Improvement – Social and 

physical regeneration 

Mayor’s key task: We will assist the poorest Newham 

residents to increase their level of income so that 

families can have a better quality of life. 

Newham is at the heart of regeneration in London and this 

goes further than just bricks and mortar. Of course it is 

important to have good buildings and for green spaces to 

be attractive, but regeneration is also about bringing jobs 

to the borough, making sure local people 

have the skills to do them and ensuring 

that everyone can benefit from the 

new opportunities. 

The council is also working to ensure 

that everyone receives all the money 

and benefits they are entitled to. 

Benefits help individuals and 

families and put money into the 

local economy. 

MAXIMISING INCOME FOR CARERS 

The council has begun an income 

maximisation programme for 

carers in Newham. This includes 

targeted mail shots of 10,000 leaflets 

on benefits for carers and work with GPs to 

identify carers and offer benefit checks. £40,000 of 

unclaimed benefits were identified at a Newham Carers’ Day. 

The council is running an innovative Quids for Kids 

campaign from 2003 to 2005. The aim is to reduce child 

poverty in Newham. The campaign includes: 

• Distributing a CD ROM “Employers Guide to Tax Credits” 

• Lunchtime drop in sessions for health service staff. 

These resulted in 30 new tax credit claims 

• Quids for Kids leaflet distribution to parents at every 

nursery, primary and secondary school in Newham 

• Information on disability benefits distributed to parents of 

all disabled children in Newham schools. 

DEALING WITH DEBT AND MONEY MANAGEMENT 

NewCred, the Newham Community Credit Union, opened 

its doors on 1 July 2003. By the end of 2003 they had 

more than 500 members. NewCred aims to make financial 

services accessible to everyone in Newham, as well as 

offering access to loans at a reasonable rate of interest 

and breaking the cycle of debt. To find out more call 

020 8555 5388. 

One of the areas affecting people on low incomes is the 

council’s housing benefit service. The council has 

dramatically improved this service. Following an inspection 

in July, the Audit Commission scored the service as ‘good’, 

34 


Is your child 

disabled? 

What benefits can you get? 

Pick up a leaflet from: 

Local Service 

Centres 

Libraries 

quids 

for 

kids 

giving it two stars (out of a possible three) with ‘promising 

prospects for improvement’. 

It found that satisfaction is high among the 38,000 claimants. 

Also praised were the good working relationships with 

landlords, the visiting service for customers who are unable 

to get to local service centres and the ‘while you wait’ 

approach to processing claims. 

Since 2001 the average time taken to process new claims 

has dropped from 100 days to 35 days. The proportion of 

repeat claims that are processed without a break in payment 

has doubled to almost 90 per cent during the same period. 

This has made a real difference to people’s lives. 

The council also continues to work with and support many 

other organisations in their efforts to make the borough a 

place where people choose to live and work. Through the 

council’s grants and support programmes, hundreds of 

organisations and individuals are helped to provide a host of 

services for people living in Newham. 

Physical regeneration 

Newham is constantly changing with many of the most 

exciting regeneration schemes in the capital taking place 

within its borders and now with the 2012 Olympic bid there 

are huge opportunities for all. 

One of the biggest existing plans concerns Canning Town. 

Regeneration plans for renewing the Canning Town and 

Custom House area have received strong support from the 

majority of residents. Independent research company MORI 

carried out interviews with 800 residents and 100 businesses 

in the areas that will be affected by the £2 billion 

redevelopment proposals, with 84 per cent of those asked 

showing support for the plans. 

The aim of the redevelopment is to improve the quality of 

life for local people and businesses by providing around 

7,000 new and refurbished homes, an improved transport 

system, leisure and health facilities plus extensive 

improvements to local schools. 

As well as looking at new schemes, 

work has been carried out to 

existing homes. Keeping homes 

and estates in good repair is a 

key priority for most residents. 

The council carries out regular 

customer satisfaction surveys to 

check tenant views on the work 

carried out and to identify where 

things can be improved. The 

Repairs Operation Centre now 

offers appointments for all 

repairs to council stock and can 

be contacted on 020 8430 2000. 

Good homes 

Good homes offer people better 

chances in life. Poor housing can lead to poor health, affect 

how well children do at school and encourage anti-social 

behaviour. The number of families in bed and breakfast 

accommodation has reduced by around 300 families to 30 

within the last year. We are confident that by April 2004 we 

will meet our target of using bed and breakfast 

accommodation for homeless families in emergencies only. 

THE OLYMPICS 

If London’s 2012 Olympic 

bid is successful, 95 per 

cent of the Olympic facilities 

will be in Newham. It will create around 9,000 

full time jobs, 3,000 of them in the East End. The Olympic 

village would provide around 4,000 new homes. As well as 

an increased interest in sport and enhanced facilities, the 

Olympics will bring many lasting benefits to the people of 

Newham in terms of regeneration. Even if the bid is not 

successful the process of developing the bid is speeding up 

renewal and development of sporting facilities, better 

transport links and will change the face and fortunes of 

the area forever. 

7. Priority for Improvement – Human Resources 

and business efficiency 

Mayor’s key task: The council’s element of council tax 

will not increase by more than the level you’re 

recommended by the government over the period of 

the council. 

The council’s part of council tax have been restricted to 4.8 

per cent this year and while this is higher than the council 

would have wanted, it is low in comparison to increases in 

the capital and elsewhere in the country. 

This low increase has been made possible by the council’s 

determination to always find ways to improve the way it 

works. We are constantly striving to make the best use of 

all our resources. 

For example, a new procurement unit has been set up to 

give the council a better strategic approach to the way it 

buys goods and services. The unit will provide advice and 

support to all council departments helping them buy things 


online, get value for money and to join up with other 

council departments and partners in the borough to benefit 

from economies of scale. 

The council is also working to get the best from its staff and 

is looking at ways to help build skills and capacity. There is a 

new corporate induction programme, the New Century 

Managers Programme, which is now in its fourth year. There 

are many more corporate training opportunities and around 

800 staff a year complete training for a ‘European Computer 

Driving License’ 

But, however hard Newham strives to improve and to be 

efficient; the services it can provide are still limited by the 

amount of money available. 

Newham is counted as an outer London borough despite 

having the same issues as inner London boroughs. If we 

were classed as inner London we would get up to £58 

million more than we do at the moment. 

This money could provide more than 700 extra teachers and 

280 teaching assistants, 238 additional social services carers, 

plus hundreds of other essential workers. It is equal to £237 

worth of services for every Newham resident. 

Even if the council received a fraction more of this money each 

year, it would go a long way towards boosting vital services. 

We are working hard to have Newham recognised as an 

inner London borough. 

MORE MONEY INTO THE BOROUGH 

The Your Newham Local Strategic Partnership (LSP) will 

get £13.3 million from the Government’s Neighbourhood 

Renewal Fund for 2004/05. This money will be targeted 

by the LSP, which is made up of a range of organisations 

that provide services in the borough, to 

projects aimed at improving the quality of 

life in Newham. The money is in addition 

to the £30 million already awarded to 

the partnership. 

For further information please contact 

The Performance Intelligence Unit, 

London Borough of Newham, 

Newham Town Hall, Barking Road, 

East Ham, E6 2RP 020 8430 3321 


Council tax and the council’s spending plans 

Your council tax pays for hundreds of 

services that you use everyday from having 

your bins emptied to educating your children. 

At the council we work hard to try and 

ensure that you get value for money. 

Each year the council works out how much 

it needs to run these services, as well as its 

day to day running costs, for the next 

financial year. It is this figure that helps to 

decide how much council tax you pay. 

Council tax charge for 2004/05 

Value of Maximum Maximum for Contribution to 

your council tax Newham The Greater London 

Band property payable Council’s services Authority (GLA) 

A Up to £40,000 706.03 545.14 160.89 

B £40,001-£52,000 823.70 636.00 187.70 

C £52,001-£68,000 941.37 726.85 214.52 

D £68,001-£88,000 1,059.04 817.71 241.33 

E £88,001-£120,000 1,294.38 999.42 294.96 

F £120,001-£160,000 1,529.72 1,181.13 348.59 

G £160,001-£320,000 1,765.07 1,362.85 402.22 

H Over £320,000 2,118.08 1,635.42 482.66 

Your council tax bill shows which band your dwelling is in. 

(1) Newham’s Budget for 2004-05 

38 


Last Year This Year 

gross net gross net 

£m £m £m £m 

Service Budgets 

Central Services 42.2 11.2 15.9 11.9 

Court and Probation Services 0.2 0.1 0.2 0.1 

Cultural and Related Services 91.5 50.0 63.5 49.6 

Education Services 258.7 221.0 277.9 235.4 

Housing Services 304.9 16.6 308.5 18.5 

Highways, Roads 

and Transport Services 25.6 19.5 28.1 8.3 

Social Services 124.7 84.5 134.0 99.7 

847.8 402.9 828.1 423.5 

Central Items 

Interest on investment of 

cash balances 

Payments for London-wide 

-4.8 -4.3 

services (1) 1.9 0.9 

Other General Budget Items 

Money taken from General 

-1.0 -2.0 

Reserve -3.0 0.0 

Newham’s Budget Requirement 396.0 418.1 

Greater London Authority (1) 15.4 16.8 

Total Budget for services 

provided for the Newham area 411.4 434.9 

(1) for further details please see pages 44 to 46 

(2) Changes in Newham’s Spending Plans 

£m £m 

Newham’s Budget 2003/04 396.0 

Additional Costs in Education 

Increase in Pupil Numbers 2.3 

Additional Support for Schools’ Budgets 2.4 

Workforce Reforms 2.0 

Special Educational Needs costs 0.6 

Standards Fund / Other 1.3 8.6 

Additional Costs in Social Services 

Additional costs arising from 2003/04 5.4 

Service User increase 2004/05 4.6 

less specific grants and budget savings -4.6 5.4 

Additional Costs in other Services 

New legislation and Single Status 0.9 

Unavoidable Budget Increases 

Capital Financing 1.4 

Provision for possible loss of UASC grant 1.5 

ELWA Levy 0.6 3.5 

Changes in Funding Arrangements 

Flood Defence Levy -0.9 

Social Services 7.0 

Housing Benefit Administration -7.3 -1.2 

Efficiency Savings -2.3 

Budget Strategy Measures 

Additional Income generation and 

2% Management Reviews -3.0 

Targeted Budget Reviews -2.0 -5.0 

Pay and price increases (Incl. Capital Financing) 9.2 

Change in use of balances 3.0 

Newham’s Budget 2004/05 418.1 

(3) The Council Workforce 

The council gets most of its money from the 

government with the rest being made up 

from business rates and council tax. The 

government decides roughly what 

proportion of a council’s spending will 

be met from council tax. 

For 2004/05, the council needs to raise 

£73.922 million from council tax. The table 

below shows what the tax is for each 

council tax band. 

2003-04 2004-05 

Education 4,763 4,731 

Housing & Customer Services 1,446 1,434 

Culture & Community 260 236 

Environment & Regeneration 1,045 1,050 

Social Services 1,200 1,210 

Chief Executive’s 982 1,056 

9,696 9,717 

(4) How your Council Tax is worked out 

2003-04 2004-05 Council Percentage 

Tax per Increase in 

Band D Council Tax 

Dwelling 

£000 £000 £ % 

395,923 Newham’s Budget 

Requirement 

less 

418,100 

-269,608 Revenue Support Grant (RSG) -288,947 

-71,521 Business Rates -70,966 

-1,126 Surplus on Collection Fund -1,110 

53,668 Newham Requirement 57,077 817.71 4.8 

15,435 Greater London Authority 16,845 241.33 7.5 

69,103 Total to be raised from 

council tax 

73,922 1,059.04 5.4 

Newham’s budget requirement includes 

the following levies (amounts charged) 

£000 £000 

1,052 Environment Agency (Flood Defence) 120 

185 Lee Valley Regional Park Authority 194 

226 London Pensions Fund Authority 183 

420 Greater London Magistrates Courts 402 

7,678 East London Waste Authority 8,316 

The Council Tax for Band D Dwellings = 

Newham and GLA requirements 

Council Tax Base 

The council tax base is the number of band D or equivalent dwellings 

in Newham. The tax base used in calculating the council tax, assuming 

we collect 97 per cent of all council tax for the year is 69,802. 

However, the Government use a figure based on 100 per cent 

collection, which is 70,992. 

Liabilities 

Newham funds some of its capital expenditure (such as major 

works to houses, construction of schools, etc.) from borrowing. 

At 31 March 2003, the outstanding balance on these loans 

amounted to £622 million. Repayment of these loans, together 

with interest, is charged to the Council's General Fund and 

Housing Revenue Account. No amount is recoverable from or 

payable to other authorities (either billing or precepting). 

Where the Money Providing Your 

Services Comes From: 

Revenue Support Grant (RSG) 

From The Government 69% 

Council Tax Payers 

14% 

Business Rates 

17% 


What is Council Tax? 

Council tax is the local tax that helps pay for services 

provided by your council, such as housing, street lighting, 

cleaning, libraries and meals on wheels and those provided 

by the Greater London Authority such as the fire brigade, 

the police and other London-wide organisations. 

There is one council tax bill for each home, whether it is a 

house, bungalow, flat, maisonette or mobile home. Owneroccupiers 

or resident tenants, including council and housing 

association tenants, usually have to pay council tax. 

Council tax is based on two things, 

(a) the property and (b) personal circumstances. 

Who pays Council Tax? 

Normally the person living in the 

property will be responsible for paying 

the council tax, but there are instances 

where the landlord has to pay even if 

she/he does not live in the property. 

For example if the property is:- 

• Multi-occupied:- rented by individuals 

who share facilities 

• a care home or nursing home 

• occupied by a religious community 

• occupied by a minister of religion 

or 

• where at least one of the residents is employed in 

domestic service for the owner 

or 

• where the resident is an asylum seeker housed under 

section 95 of the Immigration & Asylum Act 1999 by the 

National Asylum Support Service. 

You should tell the council if any of the above apply to you. 

How has your Council Tax been 

worked out? 

The Inland Revenue’s Listing Officers have valued your home 

on the basis of market values at 1 April 1991. There are eight 

valuation bands (A-H) and your home will fall into one of them. 

How can I appeal against the valuation 

band allocated to my property? 

If you think your property has been put into the wrong 

band, or you require further information, you should write 

to the listing officer. The address is DV/VO Tower Hamlets, 

2nd Floor Cityside, 40 Adler Street, London, E1 1JY. 

Telephone: - 020 7530 7200; Fax: 020 7441 7099; 

Web: www.voa.gov.uk 

or e-mail: londoncitygroup.vo@voa.gsi.gov.uk 


Since 1 December 1993 the government 

has limited the grounds for appeal, 

so you must contact the listing officer 

as soon as possible if you feel you have 

a case. 

You must however, continue to pay 

while your appeal is being considered. 

If your appeal is successful any overpaid 

amount will be refunded. 

The full Valuation List is available for public inspection at 

328 Barking Road, East Ham E6 2RP. 

Bills addressed to the ‘Council Tax Payer’ 

The council tax bill is addressed to the person(s) the council 

believes is liable to pay. If it is addressed to the “Council Tax 

Payer” you must contact the council immediately on 020 

8430 2000 and pass on the name(s) of the person(s) 

responsible for paying the council tax. 

Exemptions and discounts 

The following is a list of exempt properties where no council 

tax charge is payable. 

THESE PROPERTIES MUST BE UNOCCUPIED AND: - 

A requires, or is undergoing, or has undergone, major 

repair work to render it habitable, or is undergoing, or 

has undergone structural alteration. Such a dwelling 

will be exempt for a period, which is the shorter of: 

a) a period of 12 months from the day on which it 

became vacant or; 

b) a period beginning on the day which it became 

vacant and ending six months after the day such 

repairs or alterations are substantially completed. 

B 

C 

D 

40 

Owned by a charity and unoccupied for less than 

six months. 

Substantially unfurnished for less than six months. 

Left vacant by prisoners, except those jailed for 

non-payment of council tax or a fine. 

E Left vacant by someone whose main residence is now 

a hospital, nursing home or care home. 

F 

G 

H 

Where the qualifying person is the personal 

representative of a person, who has died, probate has 

not been made, or less than six months have elapsed 

since the day probate was granted. 

Occupation is forbidden by law. 

Held for the occupation of a minister of religion from 

which to perform their duties. 

I Previously the main home of a person now living in 

another place (not a NHS hospital, or care home.) so 

they can receive care. 


J (As for class I), providing care instead of receiving it. 

K Previously occupied only by one or more students and 

who are still students. 

L Vacant following repossession by a mortgage lender. 

The person is only liable as a trustee in bankruptcy. 

Q 

R 

A home consisting of a pitch or mooring, which is not 

occupied by a caravan or a boat. 

T Unoccupied annexe, which forms part of another 

property, or is situated within the area of another 

home and is difficult to let separately from that other 

property. 

THESE PROPERTIES MAY BE OCCUPIED OR UNOCCUPIED 

DEPENDING ON THE EXEMPTION 

M 

N 

O 

P 

S 

U 

V 

W 

A student hall of residence owned by an educational 

establishment or a charity. 

Property occupied wholly by student(s). 

Property owned by Secretary of State for Defence and 

held for armed forces, (not visiting forces). 

Property where the liable person has a relevant 

association with a visiting force. 

Property occupied only by persons under 18 years 

of age. 

Property occupied only by severely mentally impaired 

people or occupied together with one or more students 

Property occupied by person(s) with Diplomatic 

Privilege/Immunity and not British Citizens. 

Where an annexe, or similar self-contained part of a 

property, is occupied by an elderly or disabled relative of 

the people living in the rest of the home. This will not be 

regarded as a separate home for council tax purposes. 

Discounts 

The full amount is payable where there are two or more people 

aged 18 or over living in a property. If only one person is 

living in a property a 25 per cent discount is applicable. 

However, a discount may still be given even if more than 

one person lives in the property. This is because some people 

are ignored when ‘counting’ how many residents live there, 

for example if they are ‘disregarded’. (See following 

‘disregarded categories’). 

The charge will be reduced by 25 per cent if only one person 

is ‘counted’ as living there and by 50 per cent if no-one is 

‘counted‘ as living there. 

The charge is not reduced for temporary absences. 

Are you a student? 

From the 1st April 2004 students will no longer be held 

jointly and severally liable with other people that have 

the same level of interest in the property as them, unless 

they are all students. 

Disregarded categories 

The following is a list of people who are ignored when 

’counting‘ the number of people in a property. Please 

contact us on 020 8430 2000 if you require further 

information or a claim form. 

• Full time students, student nurses, apprentices and youth 

training trainees 

• Patients resident in hospital 

• People who are being looked after in a care home 

• People who are severely mentally impaired 

• People staying in certain hostel or night shelters 

• 18 and 19 year olds who are at or have just left school 

• Care workers working for low pay, usually for charities 

• People caring for someone with a disability who is not 

a spouse, partner or child under 18 

• Members of visiting forces and certain international 

institutions 

• Members of religious communities (monks and nuns) 

• People in prison unless they have been jailed for nonpayment 

of council tax or a fine. 

Changes to discounts on second homes 

and long term empties 

With effect from 1 April 2004 the government has 

changed the council tax legislation in relation to discounts 

awarded on second homes and properties that are left 

unfurnished and unoccupied. 

Each local authority now has the power to determine the 

level of discount that it awards in these instances. 

Newham Council has decided to reduce the discount 

awarded on properties that are used as second homes from 

50% to 10%. For other long term unoccupied properties, 

where no exemption is applicable, the discount has been 

reduced from 50% to 0%. 

The only exception to this is if the second property is 

essential as a condition of employment. 

Discount codes printed on your council tax bill indicates 

that council records show one of the following applies to 

your property. 

CODE 01: Only one person resides at the property and this 

person is liable to pay council tax. 

DISCOUNT= 25% 

CODE 02: More than one person resides at the property, 

but only one person in counted for council tax purposes. 

DISCOUNT=25% 

CODE 03: Property is unfurnished and unoccupied for a 

period in excess of six months 

DISCOUNT=0% 

CODE 04: All persons residing at the property are 

disregarded from paying council tax 

DISCOUNT=50% 


CODE 05: Only one person resides at the property and this 

person is disregarded from paying council tax 

DISCOUNT=50% 

CODE 06: The property is no one’s sole or main residence 

and is furnished eg furnished ready to be let. 

DISCOUNT=10% 

CODE 07: The property is required as a condition of 

employment, where the occupiers have their sole and main 

residence elsewhere and are registered to pay their council 

tax there. 

DISCOUNT=50% 

CODE 08: The property is furnished but is no one’s sole or 

main residence and is considered to be a second home e.g. 

One may have a permanent address elsewhere, pay council 

tax there and stay at this property during the weekend. 

DISCOUNT=10% 

People with disabilities 

If you, or someone who lives with you need an extra 

bathroom or kitchen, or extra space in your home to meet 

special needs arising from a disability, 

the amount of council tax you pay can 

be reduced by one band, for example 

from “band B” to “band A”. Even if your 

property is listed as a “band A” property 

you could still be entitled to a reduction. 

How to appeal against the 

council’s decision 

If you disagree with the council’s 

decision regarding liability to pay 

council tax i.e. refusal to grant a 

discount, an exemption, or a disabled 

reduction, you should appeal in writing 

to: The London Borough of Newham, 

Council Tax Section, Newham Town Hall, 

Barking Road, E6 2RP. 

If you are not satisfied with the result of the appeal, or the 

council fails to reply within two months, then an appeal can 

be made to the Clerk of the Valuation Tribunal. The address 

of the Tribunal is 2nd Floor Black Lion House, 45 

Whitechapel Road, London, E1 1DU, telephone 020 7247 

3898 or fax 020 7247 6598. 

Please check your bill 

If you think any of the above may apply to you and the 

discount, exemption or disabled relief is not included on 

your bill please call the contact centre on 020 8430 2000. 

Likewise if your bill shows a discount or exemption which 

you are not entitled to, please phone the contact centre on 

020 8430 2000. If you fail to do so you could face a penalty 

of £50. Council tax records are checked against other council 

records to ensure that discount, disregards and exemptions 

are correctly applied. 


Change in circumstance 

You must inform the council tax section at Newham 

Council within 21 days if your circumstances change. 

For example if: 

You are about to move - Please supply the date, your 

forwarding address and if possible the name of the new 

occupants of the property. Use the change of address form 

at the back of this publication to inform us of your move. 

People move in or out of your property – Please let us 

know immediately as it might affect your entitlement to a 

discount, benefit or your 

liability to pay. 

How to pay your council tax bill 

DIRECT DEBIT 

The easiest way to pay is by direct debit. You can set this up 

by doing one of the following: 

• Telephone the contact centre on 020 8430 2000 to 

have your direct debit set up over the phone. 

• Log on to the Newham website (www.newham.gov.uk) 

and complete the form on-line. 

• Complete the form attached to your council tax bill. 

STANDING ORDER 

Please telephone the contact centre on 020 8430 2000 for a 

standing order form. 

CREDIT/DEBIT CARD 

Please telephone 020 8430 2000 and select option 1 for 

payments. You will be connected to Newham Council 24 

hours automated telephone payment service. 

INTERNET PAYMENTS 

Go to Newham website (www.newham.gov.uk) 

click on Pay Online under services. 

This will take you to Payments. 

Select By Girobank you will be connected to Billpay website, 

where you can use your debit or credit card to pay your 

council tax bill. 

BANK GIRO CREDIT 

Take your payment slip and your payment to your bank or 

building society. 

42 


PAYMENT CARD 

You can use the card to make payments at 

any Post Office or shop displaying the Paypoint or Payzone. 

To obtain a payment card please telephone Newham contact 

centre on 020 8430 2000. 

BY POST 

Enclose one payment voucher and send it with your 

cheque or postal order to The Council Tax Department, 

Newham Town Hall, East Ham, London, E6 2RP. 

Please write your account number, name and address on 

the back of the cheque. 

PLEASE DO NOT SEND CASH THROUGH THE POST 

What will happen if I don’t pay? 

Not paying your council tax is an offence, which can result 

in imprisonment. It is therefore important that you pay 

each monthly instalment on or before the date it is due. 

If you fail to pay by the due date you will be sent a reminder 

notice, which gives you seven days to bring your instalments 

up to date. If payments are not received you will lose your 

right to pay by instalments and a Magistrates Court 

Summons for the full amount due will be issued. 

At this point additional recovery costs of £75.00 will be 

incurred and your case could be referred to the council’s 

bailiffs. Bailiff fees could cost as much as £300.00 and at 

Newham Council we take every action open to us under the 

law to enforce prompt payment. 

WARNING - SUMMONS COSTS GOES UP TO £75.00 

FROM 1 APRIL 2004 

From 1 April 2004 the summons costs for not paying 

your council tax on time will be going up from £40.75 

to £75.00. 

You could be made bankrupt 

The council has been actively pursuing bankruptcy proceedings 

as another way of recovering unpaid council tax. 

During 2003 these proceeding were started in 141 cases. 

50 cases proceeded to full bankruptcy resulting in 

£235,162 being collected 

The costs incurred by the individual once these proceedings 

start can be very expensive. The amount of costs received back 

by the council from April to December 2003 was £34,000. 

Council’s new bank account 

From 1 April 2004 the council will be changing banks from 

the National Westminster Bank to the Co-operative Bank. 

Please do not use any stationery with the old bank details 

on it as this could delay your payments from being received. 

If you pay by standing order you must complete a new 

standing order form and send it to your bank. 

Newham’s Council Tax 

and Business Rates 

CUSTOMER CARE CHARTER 

Our policy is: 

To respond to all customer enquiries within the published 

time limits. 

• To provide our customers with a quality service that is 

friendly, polite and responsive. 

• To motivate and train all staff to ensure that they are fully 

equipped to help you with all your council tax and 

Business Rates enquiries. 

To treat all customers in a fair and equitable way, taking into 

account each person’s particular needs and the council’s 

equal opportunity policy. 

• Use plain English in leaflets, posters and all 

correspondence 

• Look fully into any complaints about our service, as set 

out in the council’s corporate complaint procedure. 

We aim to: 

• Tell customers about exemptions, discounts, reliefs, other 

reductions and rights of appeal. 

• Ensure that all our customers are satisfied with the service 

they receive and to maintain all standards and targets set. 

• Get it right the first time, all the time. 

• Answer any formal complaints about council tax or 

Business Rates within 10 working days. 

• Reply to all correspondence within 20 working days, but 

will aim to reply within 10 working days. 

If you think you 

are eligible to claim 

council tax benefit 

Call 0800 328 1314 today 


Do you need help?? 

COUNCIL TAX AND COUNCIL TAX BENEFIT ENQUIRIES: 

Most enquiries can be dealt with over the telephone. 

If you have any queries please telephone our contact 

centre on: 020 8430 2000 

FOR BUSINESS RATE ENQUIRIES: 020 8430 3250 

As a way of improving our telephone service your call maybe 

recorded or monitored for quality purposes. 

E-MAIL: customer.services@newham.gov.uk 

E-MAIL: business.rate@newham.gov.uk 

View our website: www.newham.gov.uk 

Council Tax and Business Rate 

Performance over the last three years. 

PERCENTAGE OF COUNCIL TAX COLLECTED 

2000/1 

2001/2 

2002/3 

85% 

87% 

90% 

PERCENTAGE OF BUSINESS RATE COLLECTED 

2000/1 

2001/2 

2002/3 

97% 

95% 

98% 


Precepting and Levying Authorities 

Lee Valley Regional Park Authority 

The Lee Valley Regional Park Authority 

was established by Act of Parliament in 

1966 to regenerate, develop and manage 

some 10,000 acres of the Lee Valley, 

which had become largely derelict and to 

transform it into a unique leisure and 

nature conservation resource for the 

benefit of the whole community. 

Environment Agency: Flood Defence in 

your area 

The Environment Agency aims to protect and improve the 

environment while aiding sustainable development through 

integrated management of air, land and water. Flood 

defence is a key component of this strategy. 

The status of flood warnings can be accessed on the 

Environment Agency website at http://www.environmentagency.gov.uk 

Copies of “Preparing for floods”, “Damage 

limitation” and “After a flood” booklets are available by 

contacting the 24hr FLOOD LINE service. 

For flood warning information please 

use the 24-hour FLOODLINE service on 

0845 988 1188. In the event of any river 

flooding emergency please call the national freephone 

number 0800 80 70 60. For general enquiries call 

0845 933 3111. All calls are charged at local rates. 

London Pensions Fund Authority 

The London Pensions Fund Authority raises a levy each year 

to meet expenditure on premature retirement compensation 

and outstanding personnel matters for which LPFA is now 

responsible and cannot charge to the pension fund. These 

payment relate to former employees of the Greater London 

Council, the Inner London Education Authority and the 

London Residuary Body. 

44 


For 2004-05, the total net expenditure for the levy across 

Greater London has reduced by £1,530,000 (6.4 per cent) 

from last year to £22,353,000 of which Newham Council 

bears £183,383.30. 

It has been possible to hold the levy at this level by using 

£536,000 of surplus balances and reducing provisions by 

£1,040,000. Together these more than offset the effect of 

the statutory pensions increase (2.8 per cent) for 2004-05 

on current levels of payments. In future years, the level of 

the levy may need to rise when surplus balances have been 

used up and if expenditure levels continue to rise. 

Greater London Magistrates Courts 

Authority 

The Greater London Magistrates Courts Authority is 

responsible for the administration of the magistrates’ courts 

in the capital. The authority’s strategic plan 2002-2006 set 

out how it intends to deliver the magistrates’ court service 

into the future. The plan included proposals for 

improvements to the authority’s courthouse estate over the 

next five years. These plans have been subjected to 

consultation with a range of interested parties, including the 

London local authorities. 

East London Waste Authority (ELWA) 

ELWA has the statutory responsibility for the disposal of, 

currently, around 520,000 tonnes of household, commercial 

industrial and civic amenity site waste collected by the 

London Boroughs of Barking & Dagenham, Havering, 

Newham and Redbridge. 

In December 2002, ELWA awarded a major, new 25-year 

Integrated Waste Management Contract (IWMC) to 

Shanks.east London, supported by funding via the 

government’s Private Finance Initiative (PFI). 

EWAS’s total levy requirement is £28,415,000 (2003/04: 

£27,078,000). 

This rise of 4.9 per cent is attributable to a number of 

factors including the IWMC cost, net of PFI grant, reflecting 

an increase in the Landfill Tax rate, a rise in disposal costs 

and inflation. 

Greater London Authority 

Mayor of London 

The priorities for the Mayor’s fourth budget are to deliver a 

new neighbour-hood policing initiative, more transport 

police and extra firefighters. This will cost Londoners living 

in a band D household an extra 33p a week. Most of the 

increase is for policing, with a modest increase for the fire 

service, offset by reductions in the amount for transport and 

for the GLA itself. The 2 per cent of households in the top 

band H will have to pay an extra 66p a week. 

This increase leads to a GLA precept of £241.33 for the year 

for a band D household. Of this about £184 (three quarters) 

is for policing, £42 for the fire service, £9 for transport, and 

£7 for the GLA itself. 

There is a 4.6 per cent increase in the budget requirement 

and a 7.5 per cent increase in the council tax precept. 

GLA Group Budget £m Budget £m 

2003-04 2004-05 

Gross expenditure 7,517.4 8,796.5 

Specific grants -2,863.6 -2,777.3 

Other income -2,015.2 -2,827.7 

Net expenditure 2,638.6 3,191.5 

Reserves 51.9 -377.7 

Budget requirement 2,690.5 2,813.8 

Grants -2,058.1 -2,126.8 

Collection fund -6.4 -3.3 

Council tax income 626.0 683.7 

Metropolitan Police Authority 

From a low point of 25,430 in March 

2001, the Metropolitan Police Service, in 

January this year, reached a recruitment 

landmark of 30,000 police officers for 

the first time. In addition to this record 

level of police officers there are also 

1,500 police community support officers. 

The effects of stepping up the fight against crime are 

materialising. Crime rates are falling and detection rates 

increasing, with a 33 per cent reduction in reported street 

crime over the last two years, and burglary is at a twentyfive 

year low. The proportion of crimes resulting in a court 

case is increasing year on year and Londoners’ fear of crime 

continues to fall. 

Over the coming year, police numbers will be increased to 

provide teams of police in three neighbourhoods in each 

London borough. The teams will be dedicated to serve their 

local communities and not available for redeployment to other 

duties. This is the start of the programme and with financial 

support from the government the aim is for every 

neighbourhood in London to have a dedicated team by 2006/07. 

London Fire & 

Emergency 

Planning Authority 

The Fire Authority budget 

provides for an extra 200 

firefighters to build on 

London Fire Brigade’s 

capacity to respond to a major or catastrophic incident. 

With the introduction of more effective arrangements for 

providing emergency cover, additional resources will be 

invested on preventing fires and other emergencies. 

Transport for London 

The Transport budget includes funding for an extra 100 

British Transport Police to provide policing on the 

Underground, the Docklands Light Railway and at key 

London interchanges. There is also more money to continue 

improvements to London’s bus services and investment in 

London Underground will increase sharply. 

TfL service analysis Budget £m Budget £m 

2003-04 2004-05 

London Underground 1,139.9 1,255.1 

London buses 543.2 666.9 

Surface transport 460.2 532.3 

Rail services 74.9 88.8 

Other 180.6 108.7 

Net services expenditure 2,398.8 2,651.8 

This increasing investment is being funded by government 

grant, fares and reserves. There is a £32 million reduction in 

the amount to be raised from council taxpayers. 

London Development Agency 

The activities of the LDA are funded entirely from specific 

grants and capital receipts, and so no income is raised in 

local tax from the precept. 

Greater London Authority 

With the exception of Trafalgar Square, the GLA has few 

direct service responsibilities. The budget relates to all the 

GLA activities which support the delivery of the Mayor’s 

vision and policy objectives, and the Assembly’s scrutiny 

functions. 

Finding out more 

More information is available on GLA activities and the 

budget as whole on the GLA website at www.london.gov.uk 

(telephone 020 7983 4000). 


The tables below show the gross expenditure for the GLA group and, with the application to this of grants, other income and reserves, the budget requirement (Table 1); reasons for the 

change in the budget requirement (Table 2); and the increase in council tax precept for a band D household (Table 3). 

46 

Table 1 MPA £M LFEPA £M TfL £M LDA £M GLA £M 

2003/04 2004/05 2003/04 2004/05 2003/04 2004/05 2003/04 2004/05 2003/04 2004/05 

Gross Expenditure 2,680.0 2,872.3 404.6 442.2 4,028.1 5,065.6 337.8 343.0 66.9 73.4 

Specific grants -202.9 -188.1 -2.0 -13.7 -2,320.9 -2,232.5 -337.8 -343.0 - - 

Other income -268.3 -317.2 -33.4 -33.2 -1,706.9 -2,467.0 -0.2 -0.2 -6.4 -10.1 

Net expenditure 2,208.8 2,367.0 369.2 395.3 0.3 366.1 -0.2 -0.2 60.5 63.3 


Contributions to/from reserves -1.0 -23.7 -0.2 -6.9 57.5 -340.3 1 0.2 0.2 4.6 -7.0 

Budget requirement 2,207.8 2,343.3 369.0 388.4 57.8 25.8 0.0 0.0 55.9 56.3 

Note 1: This figure is exceptional and is mainly due to the establishment of reserves for London Underground in 2003-04 from funds specifically provided by the government on its 

transfer to TfL, and the use of these reserves in 2004-05. 

Table 2 MPA £m LFEPA £m TfL £m LDA £m GLA £m GLA Group £m 

Budget requirement 2003/04 2,207.8 369.0 57.8 0.0 55.9 2,690.5 

Inflation 66.7 21.9 163.4 - 1.3 253.3 

Full year cost of existing services 94.1 9.6 122.7 5.2 2.5 234.1 

New initiatives 43.9 8.3 33.3 - 0.9 86.4 

Savings and efficiencies -61.3 -2.0 -42.0 - -1.9 -107.2 

Change in grants 14.8 -11.7 88.4 -5.2 - 86.3 

Change in use of reserves -22.7 -6.7 -397.8 - -2.4 -429.6 

Budget requirement 2004/5 2,343.3 388.4 25.8 0.0 56.3 2.813.8 

Table 3 MPA2 LFEPA TfL LDA GLA Collection fund GLA Group 2 

Council tax precept 2003/04 £159.13 £39.74 £20.69 - £7.14 -£2.30 £224.40 

Increase for 2004/05 £24.95 £2.56 -£11.60 - -£0.10 £1.12 £16.93 

Council tax precept 2004/05 £184.08 £42.30 £9.09 - £7.04 -£1.18 £241.33 

Note 2: The Metropolitan Police District does not include the City of London and therefore a band D council taxpayer in the City will pay £57.25, a reduction of £8.02. 

National non-domestic rates 

To contact the non-domestic rate section with an 

enquiry, or to book an appointment, call 020 8430 3250 

or e-mail: business.rate@newham.gov.uk 

For details on how to make payments see your 

Demand Notice. 

NON-DOMESTIC RATES 

The non-domestic rates, or business rates , collected by local 

councils are the means by which businesses and others who 

occupy non-domestic property make a contribution towards 

the cost of local services. The only exception to this is the 

City of London where special arrangements apply. The rates 

are pooled by central government and redistributed to local 

councils according to the number of people living in the 

area. This money, together with revenues from council 

taxpayers, revenue support grant provided by the 

government and certain other sums, is used to pay for the 

services provided by your local council and other local 

authorities in your area. Further information on business 

rates may be obtained from the ODPM web site at 

www.local.odpm.gov.uk/finance/busrates/guide/index.htm 

RATEABLE VALUE 

Apart from properties that are exempt from business rates, 

each non-domestic property has a rateable value, which is 

set by the valuation officers of the Valuation Office Agency 

(VOA), part of the Inland Revenue. It draws up and maintains 

a full list of all rateable values, which are available on its 

website at www.voa.gov.uk or alternatively the list can be 

inspected at: 

The Valuation Officer Agency 

Cityside 

40 Adler Street 

London, E1 1JY 

Tel: 020 7530 7200 

London Borough of Newham 

Business Rate Section 

Tel: 020 8430 3250 


The rateable value of your property will be shown on the 

front of your bill. The rateable value broadly represents the 

yearly rent the property could have been let for on the open 

market on a particular date. For the revaluation that came 

into effect on 1 April 2000, this date 

was set as 1 April 1998. 

The valuation officer has to maintain 

the list and may alter the value if he or 

she believes that the circumstances of 

the property have changed. The 

ratepayer (and certain others who have 

an interest in the property) can also 

appeal against the value shown in the 

list if they believe it is wrong. Further 

information on the grounds for making 

an appeal and on how to make one can 

be found on the VOA website at 

www.voa.gov.uk or from your local 

valuation office. 

The effect of successful appeals against 

values shown in the rating list that 

came into force on 1 April 2000 will normally be backdated 

to the beginning of the financial year in which they are 

made, although there are exceptions to this. Further 

information about these arrangements may be obtained on 

the Office of the Deputy Prime Minister’s web site at 


NATIONAL NON-DOMESTIC RATING MULTIPLIER 

The local council works out the business rates bill by 

multiplying the rateable value of the property by the 

multiplier or ‘poundage’, which the government sets from 

1 April each year for the whole of England. The government 

normally changes the multiplier every year to move in line 

with inflation. By law, the multiplier cannot go up by more 

than the rate of inflation, except in the year of a revaluation 

when it is set at a level which will keep the total amount 

raised in rates after the revaluation the same as before, plus 

inflation for that year. The current multiplier will be shown 

on the front of the bill. 

TRANSITIONAL ARRANGEMENTS 

Property values normally change a good deal between each 

revaluation. Transitional arrangements help to phase in the 

effects of these changes by limiting the amount a bill may rise 

following a revaluation. To help pay for the limits on increases 

in bills after a revaluation, there also have to be limits on 

reductions in bills. Under the transition scheme, limits 

continue to apply to yearly increases and decreases until the 

full amount is due (rateable value times the multiplier). 

The scheme applies only to the bill based on a property at 

the time of the revaluation. If there are any changes to 

the property after the revaluation date, transitional 

arrangements will not normally apply to the part of a bill 

that applies to any increase in rateable value due to those 


changes. Further information about transitional 

arrangements may be obtained from the London Borough of 

Newham, business rate Section. Tel: 020 8430 2912 or on 

the Office of the Deputy Prime Minister web site at 


Any transitional adjustments will be shown on the front of 

the bill. 

UNOCCUPIED PROPERTY RATING 

In general, there will be no business rates to pay for the 

first three months that a property is empty. After that, an 

empty property rate of 5O per cent of the bill, that would 

have been due on the occupied property, will be payable. 

Industrial buildings, listed buildings and small properties 

with rateable values of less than £1900, pay no empty 

property rates even after the first three months have expired. 

CHARITABLE RELIEF, RELIEF FOR REGISTERED 

COMMUNITY AMATEUR SPORTS CLUBS (CASCS) AND 

DISCRETIONARY RELIEF 

Charities are entitled to relief from rates on any nondomestic 

property that is wholly or mainly used for 

charitable purposes. Registered CASCs are also entitled to 

relief from rates on any non-domestic property that is 

wholly or mainly used for the purposes of that club, or that 

club of other registered clubs. In both cases relief is given at 

80 per cent of the bill and local councils have discretion to 

give further relief on the remaining bill. 

Authorities also have discretion to give relief on all or part 

of any rate bill for property occupied by certain non-profit 

making bodies. They can also consider giving rate relief in 

cases of hardship or where part of a property is beyond use 

for a certain period. 

RATE RELIEF FOR NEW, NON-AGRICULTURAL BUSINESS ON 

PREVIOUSLY AGRICULTURAL LAND OR BUILDINGS. 

Rate relief is available for businesses with rateable values of 

up to £6000, where the business is set up on previously 

48 


agricultural land or buildings. Subject to certain conditions, 

the business will get a 50 per cent reduction in the rates bill 

for up to five years. Local councils have discretion to give 

further relief on the remaining bill. 

RATING ADVISERS 

Ratepayers do not have to be represented in discussions 

about their rateable value or their rates bill. Appeals against 

rateable values can be made free of charge. However, ratepayers 

who do wish to be represented should be aware that 

members of the Royal Institution of Chartered Surveyors (RICS 

– website www.rics.org.uk) and the Institute of Revenues 

Rating and Valuation (IRRV – website www.irrv.org.uk) are 

qualified and are regulated by rules of professional conduct 

designed to protect the public from misconduct. 

Before you employ a rating adviser, you should check that they 

have the necessary knowledge and expertise, as well as 

appropriate indemnity insurance. Take great care and, if 

necessary, seek further advice before entering into any 

contract. 

BUSINESS RATE 2004/2005 

The national non-domestic rating multiplier for 2004/05 is 

0.456. The amount payable will be the rateable value 

multiplied by the multiplier, plus or minus any transitional 

adjustment (see the bill for details). 

✃ 

Name: 

Address: 

MOVING INTO NEWHAM - OWNERS 

1. What date did you buy your home? 

2. What date did you move in? 

3. What was your previous address? 

4. How many persons over 18 reside? 

(see overleaf) 

5. Are any of these adults students?* 

6. Please supply the name and forwarding address of the 

previous owner if known, otherwise the name and address 

of the solicitor that dealt with the sale 

MOVING INTO NEWHAM – TENANTS 

1. What date did your tenancy start? 

2. What was your previous address? 

3. How many persons over 18 reside? 

/ / 

/ / 

YES / NO 

/ / 

4. Are any of these adults students? YES / NO 

5. Please supply the name and address of your landlord/ 

managing agent. 

6. Is the property rented with furniture? YES / NO 

CHANGE OF ADDRESS FORM 


Return completed form to: 

London Borough of Newham 

Council Tax Office 

Newham Town Hall 

East Ham 

London, E6 2RP 

Tel: 020 8430 2000 

Calls will be monitored for training purposes 

COUNCIL TAX CHANGE OF ADDRESS FORM 

MOVING OUT OF NEWHAM - OWNERS 

1. What date did you sell your home? 

2. What date did you move out? 

3. What is your new address? 

4. Do you still own the property? 

5. Is the property furnished? 

6. If you no longer own the property, please give the name 

of the new owner and the completion date of sale 

MOVING OUT OF NEWHAM – TENANTS 

1. What date did your tenancy end? 

2. What is your new address? 

Print and sign name: Date: 

Telephone number: email address: 

/ / 

/ / 

YES / NO 

YES / NO 

/ / 

3. Was the property rented with furniture? YES / NO 

4. Please supply the name and address of your landlord/ 

managing agent. 


50 

Please list ALL other adults over the age of 18 resident in the 

property in the box below 


Name Date of Birth Date moved into property 

NOTES FOR COMPLETION OF CHANGE OF ADDRESS FORM 

• If you are moving into or out of an address within or 

outside of Newham we will require details of your move 

so that we can update our records and send you correct 

bills. 

• Some sections of this form will not apply to you. Please 

read the area that is applicable to you i.e., owner or 

tenant and complete where appropriate. 

• You must complete all questions that apply to you. 

• Because of data protection, the information you provide 

on this form CANNOT be used for purposes other than 

the administration and collection of council tax. 

/ / 

/ / 

/ / 

/ / 

/ / 

/ / 

/ / 

/ / 

/ / 

/ / 

/ / 

/ / 

• If you would like to pay by the most convenient pay 

method direct debit, we can now arrange this over the 

telephone. All you need is your bank details as shown on 

your chequebook. You can contact us on 020 8430 2000. 

• If you have answered yes to the question regarding 

students in the property, then you will need to complete 

the Student Claim Form for council tax purposes. 

Telephone 020 8430 2000 for an application form. 

✃ 

Council tax benefit 

Who can apply? 

Only people who have to pay the council tax (the liable 

person) can claim council tax benefit. If you have other 

adults living with you who have a low income, you may be 

able to claim a ‘second adult rebate’. ‘Other adults’ means 

people aged 18 years or over as long as they are not your 

partner and do not pay you rent. 

OLDER PEOPLE AGED 60 AND OVER 

From 6 October the housing and council tax benefit 

rules changed for people aged 60 and over with the 

introduction of the pension credit. The pension credit 

is a new entitlement paid by the pension service. 

To claim, call the pension service on 0800 99 1234. 

The new rules are more generous and you may get 

benefit, even if you have been turned down before. 

How to apply? 

If there is no benefit shown on your bill and you think you 

may be entitled, you can drop into one of the local service 

centres listed in the directory section of this publication to 

collect or deliver a benefit claim form, or alternatively: 

• You can call the council on 020 8430 2000 

• Or write to: 

Newham Benefits Service 

PO Box 23504 

London 

E15 4UU 

Please note that if you are claiming benefit the evidence you 

supply to support your claim, for example proof of income 

or National Insurance number, must be the original 

document. You can bring them into a local service centre to 

be copied. This is part of an initiative by the government to 

prevent fraud. 

How much council tax benefit will 

you receive? 

The amount awarded is based on household income and 

personal circumstances and can be up to 100 per cent for 

people in receipt of certain state benefits, or those with a 

low household income. 

This year the government has lifted its ‘capping’ on high 

value properties, which means that people who live in band 

F, G and H will no longer automatically be excluded from the 

full benefits available. 

The figures in the table opposite are only a guide. The actual 

entitlement will depend on your circumstances. For example, 

if you are disabled, or if you have childcare costs, you might 

still qualify if your income is higher. You must continue to pay 


the full monthly amount until your benefit claim is assessed. 

You must claim this benefit; it will not be given automatically. 

Change in circumstances 

If you change your circumstances you must inform Newham 

Benefits Service immediately. If you don’t we may need 

to recover an overpayment from you or you may lose out 

on benefit. 

Ready Reckoner 

Income levels based on band C property 

(Council tax for band C = £941.37) 

Maximum Weekly Income 

Single People Age Group 

Under 25 not working 134.30 

Over 25 not working 145.90 

60-64 not working 195.70 

65 plus not working 211.25 

Under 25 working 139.30 

Over 25 working 150.90 

60-64 working 200.70 

65 plus working 216.25 

Over 18+1 child under 16 204.12 

Over 18+2 children under 16 246.39 

Couples’ Age Group (Where neither partner is working) 

Over 18 but both under 60 177.55 



Both adults 60-64 251.20 

One adult or both adults aged 65 plus 271.45 

Where one or both partners are working 

Over 18 277.80 



60-64 working 261.20 

65 plus working 281.45 

Verification Framework 

From April 2004, the Benefits Service will be adopting the 

Verification Framework (VF). Under VF, if you: 

a) Submit a new claim for housing benefit/council tax 

benefit or 

b) If you are already in receipt of housing benefit/council tax 

benefit and there is a change in your circumstances 

You will be required to provide original proofs of evidence 

before your benefit will be paid or increased. 

Original proofs of evidence must be provided 

– photocopies will not be accepted 


CDND/34/04 

Produced by 

London Borough of Newham, Newham Town Hall Barking Road, East Ham, London E6 2RP 

© 2004 Newham Council Communications 00283CHE

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