System Event Analyzer Computer Crash Analysis Tool Supported ...

System Event Analyzer
System Event Analyzer (SEA) provides diagnosis of hardware
events, from single faults to multiple event correlation and complex
analysis. SEA performs system analysis based on assorted event
and fault data sources in addition to the traditional binary error log.
SEA provides background automatic analysis by monitoring the
active error log and processing events as they occur. The events in
the error log file are checked against analysis rules. If one or more
of the events in the error log file meets the conditions specified in
the rules, the analysis engine collects the error data and creates a
problem report containing a description of the problem and any
corrective actions required. Once the problem report is created, it is
distributed in accordance with the customer’s notification
preferences.
SEA supplies a web-based user interface that can perform a variety
of tasks locally or remotely. In addition, diagnosis of binary event
logs from the console where SEA is running also is possible
through a set of command-line tools.
Computer Crash Analysis Tool
Computer Crash Analysis Tool (CCAT) compares operating system
crash data to known templates in order to determine a service
solution. Problem resolution time is dramatically shortened
whenever CCAT matches collected crash data to a stored footprint
for which a solution or corrective action is known. In addition,
service engineers can know exactly what happened without going
to the customer site.
CCAT provides a customizable local analysis rule library that
reduces the volume of knowledge stored on customer systems by
installing only the rules required for the customer’s current
operating system version. The architecture supports the
implementation of CCAT solely on the customer’s system,
eliminating the need for a remote connection to a service provider
host system in order to apply CCAT rules against a crash footprint.
Supported Platforms
• Microsoft® Windows® 2000 and Windows XP
• HP Tru64 UNIX® Versions 4.0F, 4.0G, and 5.0A or higher
• HP-UX version 11.0 or higher
• HP OpenVMS Alpha versions 7.2–2 or higher
WEBES Kits
The WEBES kit is available via the HP Service Tools website:
http://www.compaq.com/support/svctools/webes. You also can
obtain a copy by contacting the Customer Support Center (CSC) or
from your local HP authorized service provider.
Dot Releases
Dot releases (such as the 4.1.1 update to version 4.1) for WEBES
periodically become available via the HP Service Tools website:
http://www.compaq.com/support/svctools/webes.
Dot releases contain rule updates and minor functional
improvements, and they install as an upgrade without first
uninstalling WEBES yourself. Be sure to check the website for the
latest dot releases that apply to your version of WEBES.
Installing WEBES
To install the WEBES suite, follow the steps for your operating
system. If you are replacing an older WEBES suite, first completely
uninstall the previous suite unless the system is eligible for an
upgrade as described later in this quick reference.
The installation allows you to load the entire WEBES suite or any
subset of the tools. Depending on operating system and what tools
you choose, be prepared to answer some or all of the following
information when prompted:
• Company name and address
• Contact name, phone, and email
• Alternate contact information
• SMTP server address
• FTP server address
• Customer service gateway (CSG) address
• Automatic Call Handling System (ACHS) contact email
• SMTP contact email
• DSN contact email
• System name
• System address
• System serial number, type, and model
• Service provider company name
• Service obligation number
• Service obligation start date
• Installation directory
See the WEBES Installation Guide for additional pre-installation
requirements.
Windows 2000 and XP
1. Run the setup kit executable file.
2. Follow the dialogs that appear.
Tru64 UNIX
1. Locate the WEBES{version}.tar.gz file.
2. Perform # gunzip WEBES{version}.tar.gz.
3. Perform # tar -xvf WEBES_{version}.tar to extract the kit.
4. Perform # setld -l kit WEBESBASE{version}
5. Follow the prompts that appear.
6. Perform # /usr/sbin/webes_install_update
7. Follow the prompts that appear.
HP-UX
1. Locate the WEBES{version}.tar.gz file.
2. Perform # gunzip WEBES{version}.tar.gz.
3. Perform # tar -xvf WEBES{version}.tar to extract the
depot file.
4. Perform # swinstall
5. In the Specify Source window, enter the path to the depot file
and press OK.
Do not use the GUI to specify a target directory. WEBES
must automatically install itself in its default directory of
/opt/hp/svctools.
6. In the main window, highlight the desired components and
choose Actions | Mark For Install. Note that WEBESBASE
is required and will be automatically marked if, for example,
you only mark SEA or CCAT.
7. In the main window, choose Actions | Install.
The system checks the disk to ensure that there is enough
free space. If there is enough free disk space, press OK in the
Analysis window.
8. The system installs the selected components. After
installation, press Done in the Install window.
9. Choose File | Exit from the main window.
10. Perform # webes_install_update
11. Follow the prompts that appear.
OpenVMS
1. Locate the WEBES_{version}.EXE file.
2. Perform $ RUN WEBES_{version}.EXE to extract the kit.
3. Perform $ @WEBES_INSTALL.
4. Follow the prompts that appear.
Upgrading WEBES
If you have WEBES 4.1 or higher already installed on the system,
you can upgrade without first uninstalling WEBES yourself.
Upgrading preserves your configuration and state data.
The upgrade procedure does not apply with versions older than 4.1
already installed. Replacing those versions requires a fresh
installation as previously described.
See the WEBES Installation Guide for the upgrade procedure for
your operating system.

Uninstalling Individual WEBES Tools
To uninstall only a portion of the WEBES suite of tools, follow the
steps for your operating system.
See the WEBES Installation Guide for additional uninstallation
details.
Windows 2000 and XP
1. Open Add/Remove Programs from the Control Panel.
2. Press the Change/Remove button.
3. When prompted, choose the Modify option.
4. Change the selection button to an “X” next to the tool that
you want to remove.
5. Follow the dialogs that appear.
Tru64 UNIX
1. Run the interactive webes_install_update utility to remove
individual WEBES tools.
2. Follow the prompts that appear.
HP-UX
1. Run the interactive webes_install_update utility to remove
individual WEBES tools.
2. Follow the prompts that appear.
OpenVMS
1. Rerun the @WEBES_INSTALL utility to remove
individual WEBES tools.
2. Follow the prompts that appear.
Uninstalling the WEBES Suite
To uninstall the entire WEBES suite, follow the steps for your
operating system.
See the WEBES Installation Guide for additional uninstallation
details.
Windows 2000 and XP
1. Open Add/Remove Programs from the Control Panel.
2. Press the Change/Remove button.
3. When prompted, choose the Remove option.
4. Follow the dialogs that appear.
Tru64 UNIX
1. To remove the entire suite of WEBES components, run the
interactive webes_install_update utility.
2. Choose the option to remove all of WEBES.
3. Follow the prompts that appear.
HP-UX
1. To remove the entire suite of WEBES components, run the
interactive webes_install_update utility.
2. Choose the option to remove all of WEBES.
3. Follow the prompts that appear.
OpenVMS
1. Rerun the @WEBES_INSTALL utility.
2. Choose the option to remove all of WEBES.
3. Follow the prompts that appear.
Notification
WEBES supports automatic notification using the SMTP protocol.
In addition, you can configure WEBES to work with System
Initiated Call Logging (SICL) or Proactive Remote Service (PRS),
both of which which can automatically report problems detected by
WEBES to your service provider.
Further Information
For more information about WEBES and the components in the
WEBES suite, see the Service Tools web page:
http://www.compaq.com/support/svctools/webes
Also, the following documents provide additional detail about
WEBES and the components in the WEBES suite:
• WEBES Installation Guide
• WEBES Release Notes
• SEA User Guide
• SEA Release Notes
• CCAT User Guide
• CCAT Release Notes
WEBES 4.3
Quick Reference Card
Rev. 9/12/03
http://www.compaq.com/support/svctools/webes
Overview
Web-Based Enterprise Services (WEBES) is an integrated suite of
web enabled service tools that includes System Event Analyzer
(SEA) and Computer Crash Analysis Tool (CCAT). WEBES
consists of a master installation kit that incorporates its member
components.
WEBES provides this core of common service tool functions across
various Hewlett-Packard product platforms. This core functionality
includes a common analysis engine, a distributed messaging service
for interprocess communication between tool services, and a
common interface to managed object information.
© 2000–2003 Hewlett-Packard Company
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change without notice. The warranties for Hewlett-Packard products are set forth in the
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be construed as constituting an additional warranty.
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Hewlett-Packard Company or its affiliates. Possession and use of this software is
authorized only pursuant to the Proprietary Service Tool Software License contained in
the software or documentation accompanying this software.
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directly relating to the delivery of, and only during the term of, the applicable services
delivered by Hewlett-Packard or its authorized service provider. Customer may not
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customer will, at Hewlett-Packard's or its service provider's option, destroy or return the
software and associated documentation in its possession.