Alcatel Applications Partner Program Inter-Working Report Partner

Alcatel Applications Partner Program 

Inter-Working Report 

Partner: Brooktrout by Cantata 

Application type: H323/T38 Fax Server 

Application name: SR140/TR1034 IP software 

The product and version listed have been tested with the Alcatel Communication Server and the version 

specified hereinafter. The tests concern only the inter-working between the Application Partner product and 

the Alcatel Communication platforms. The inter-working report is valid until the Application Partner issues a 

new version of such product (incorporating new features or functionality), or until Alcatel issues a new version 

of such Alcatel product (incorporating new features or functionality), whichever first occurs. 

ALCATEL MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE 

APPLICATION PARTNER PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, 

ALCATEL HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR 

CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE APPLICATION PARTNER PRODUCT 

INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON 

INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND ALCATEL FURTHER SHALL HAVE 

NO LIABILITY TO APPLICATION PARTNER OR ANY OTHER PARTY ARISING FROM OR RELATED IN 

ANY MANNER TO THIS CERTIFICATE.

Tests identification 

Date of the tests 09/11/2006 

Alcatel’s representative Carlo TUMPICH 

Partner’s representative Sabine BRONCHART 

Alcatel Communication Platform 

(OmniPCX 4400/Enterprise, 

OmniTouch, OmniPCX Office, ...) 

Alcatel compatibility release 

Partner’s application version 

Environment (if it has a sense) 

Author(s): Carlo TUMPICH 

Reviewer(s): Rachid HIMMI 

Historic 

Edition 1: creation of the document – date 

Edition 2: Tests with Brooktrout with new software. 11/07/2006 

Edition 3: Tests with new software. 09/11/2006 

Test results 

Passed 

Passed with restrictions 

Refer to the section 4 for a summary of the test results. 

Alcatel Applications Partner Program – Inter-working report 

Copyright © 2003 Alcatel, All rights reserved 

OmniPCX Enterprise 

R7.1_f5.401.12 

(containing “XTSce72988- XTSce89272” 

corrections) 

SDK 5.0/Boston driver 

5.2 

(With specific patch for V.29 training 

correction) 

Refused Postponed 

ACD Business 

Edition 3 – Page 2

Company Contact Information 

(Information provided by the partner) 

Contact name: Sabine BRONCHART 

Title: Technical Support EMEA 

Address 1: Cantata Technology, Inc. (Formerly Brooktrout) 

City: Vandammestraat 5 

Zip: B-1560 Hoeilaart 

Country: Belgium 

Phone: +32 2 658 5170 

Fax: 

Web address: www.Cantata.com 

E-mail: techsupport@cantata.com 




TABLE OF CONTENTS 

1 INTRODUCTION ...................................................................................................................................... 6 

2 APPLICATION INFORMATION ............................................................................................................. 7 

3 TESTS ENVIRONMENT ......................................................................................................................... 9 

3.1 GENERAL ARCHITECTURE .................................................................................................................... 9 

3.2 HARDWARE CONFIGURATION ............................................................................................................. 10 

3.3 SOFTWARE CONFIGURATION .............................................................................................................. 10 

4 SUMMARY OF TEST RESULTS ........................................................................................................ 11 

4.1 SUMMARY OF MAIN FUNCTIONS SUPPORTED ...................................................................................... 11 

4.2 SUMMARY OF PROBLEMS ................................................................................................................... 11 

4.3 SUMMARY OF LIMITATIONS ................................................................................................................ 11 

4.4 NOTES, REMARKS .............................................................................................................................. 11 

5 TEST SCENARIOS ................................................................................................................................ 12 

5.1 TEST PROCEDURE .............................................................................................................................. 12 

5.2 RESULT TEMPLATE ............................................................................................................................. 12 

6 CONNECTIVITY AND SETUP ............................................................................................................. 13 

6.1 TEST OBJECTIVES ............................................................................................................................... 13 


6.2.1 Fax Server default configuration .............................................................................................. 13 

7 BASIC TESTS ........................................................................................................................................ 14 



7.2.1 Basic communication between Fax Server and OmniPCX Enterprise analogue facsimile; 

without gatekeeper .................................................................................................................................... 14 

7.2.2 Basic communication between Fax Server and OmniPCX Enterprise analogue facsimile; with 

internal gatekeeper ................................................................................................................................... 14 

7.2.3 Basic communication between Fax Server and OmniPCX Enterprise analogue facsimile; with 

external gatekeeper ................................................................................................................................... 15 

7.2.4 Fax send with overlapping enabled .......................................................................................... 15 

7.2.5 Loop-back communication from Fax Server to Fax Server through OmniPCX Enterprise...... 16 

7.2.6 Multiple pages exchanged between Fax Server and OmniPCX Enterprise. ............................. 16 

7.2.7 Fax send via faxlab ................................................................................................................... 16 

8 SURVEILLANCE/RECOVERY ............................................................................................................ 17 



8.2.1 Perturbations; without gatekeeper ............................................................................................ 17 

8.2.2 Perturbations; with gatekeeper ................................................................................................. 18 

8.2.3 Reboot of the GD ...................................................................................................................... 19 

8.2.4 OmniPCX Enterprise system phones call Fax Server ............................................................... 19 

9 FAX SERVER CONFIGURATION CHANGE ..................................................................................... 20 


9.1.1 Codec variation ......................................................................................................................... 20 

10 OMNIPCX ENTERPRISE SYSTEM CONFIGURATION CHANGE ........................................... 21 






10.2.1 Multi algorithm feature ............................................................................................................. 21 

10.2.2 Slowstart feature ....................................................................................................................... 22 

11 APPENDIX A : APPLICATION DESCRIPTION........................................................................... 23 

11.1 TFAX USAGE ...................................................................................................................................... 23 

11.2 SNAPSHOT OF CONFIGURATION TOOL ................................................................................................. 23 

APPENDIX B: ALCATEL COMMUNICATION PLATFORM: CONFIGURATION 

REQUIREMENTS .......................................................................................................................................... 25 

11.3 H323 TRUNK ..................................................................................................................................... 25 

11.3.1 Global H323 trunk parameters ................................................................................................. 25 

11.3.2 Local H323 trunk parameters ................................................................................................... 26 

11.3.3 Access to H323 trunk ................................................................................................................ 27 

11.4 GATEKEEPER ..................................................................................................................................... 28 

12 APPENDIX C: FAXLAB: APPLICATION DESCRIPTION ......................................................... 29 

13 APPENDIX D: TROUBLESHOOTING GUIDE ............................................................................. 31 

13.1 GATEKEEPER ..................................................................................................................................... 31 

13.1.1 OmniPCX Enterprise gatekeeper .............................................................................................. 31 

13.1.2 External Gatekeeper ................................................................................................................. 32 

14 APPENDIX E: PARTNER ESCALATION PROCESS .................................................................. 33 

15 APPENDIX F: AAPP PROGRAM, DOCUMENTATION AND TECHNICAL ASSISTANCE . 34 




1 Introduction 

The goal of these tests is to qualify an external application as an Alcatel Applications Partner 

Program solution for the Alcatel Communication Platform. 

The scope of the tests is the interoperability of the application with the Alcatel Communication 

Platform. It covers a basic or complex inter-working to ensure that services requested by the 

application and provided by the Communication Platform (and/or conversely) are properly 

completed. 

These tests do not verify the functional achievement of the application as well as they do not cover 

load capacity checks, race conditions and generally speaking any real customer's site conditions. 

These tests are made to check the correct interoperability between the Brooktrout IP Fax Server and 

the OmniPCX Enterprise PabX. 




2 Application information 

Application type: Brooktrout T38 Fax Server 

Application commercial name: SR140 software 

Application version: SDK version 5.0 – Boston driver version 5.2, with patch containing V.29 

training correction 

Interface type: H323 v4 / T38 




Figure 1 Global architecture 




3 Tests environment 

3.1 General architecture 

The tests are performed on the Alcatel TSS Applications International platform in the following 

environment: 

Figure 2 OmniPCX Enterprise Tests environment 

Alcatel Communication Platform: (OmniPCX Enterprise) 

name: OXE 

Main CPU IP address: 172.25.33.46 

GD IP address: 172.25.33.41 

Default Gateway IP address: 172.25.32.1 

Local analogue fax number: 102 

Analogue set: 101 

Cantata Fax number: 10107 

CTI/Application server: 

name: Brooktrout SR140 Fax Server 

IP address: 172.25.33.93 

Client application platform: 

 




3.2 Hardware configuration 

Alcatel Communication Platform (OmniPCX Enterprise Alize Hardware): 

CS: to run Call Handling 

GD board: to manage H323/T38 protocol 

SLI8: to connect internal fax and analogue set 

Application platform 

For network equipments management 

For troubleshooting 

3.3 Software configuration 

Alcatel Communication Platform: 

OmniPCX Enterprise (Tested Version R7.1 _f5.401.7 

With specific GD binaries : “42.13.2 23 oct0613H21” which contains the 

“XTSce72988- XTSce89272” corrections. 

These corrections will be included in official patch Version R7.1 _f5.401.12 

Application platform: 

Windows 2003 




4 Summary of test results 

4.1 Summary of main functions supported 

The aim of the tests is to valid the maximum inter-working functionalities between 

Fax Server H323/T38 and OXE H323/T38 gateway. 

The main functionalities tests are: 

Installation and configuration of the Fax Server 

Basic communications 

o With real facsimiles (internal and external) 

o With facsimiles emulator 

Surveillance and recovery of the gateway 

o Reboot of equipments 

o Ethernet link stress 

o Busy or power off facsimile 

Fax Server configuration changes 

o Faststart 

o Codec 

OmniPCX Enterprise configuration changes 

o Gatekeepers 

4.2 Summary of problems 

No blocked problems have been reported during the tests execution. 

One minor problem (eSR:1-70161007/XTSce89115: test: 7.2.4Fax send with 

overlapping enabled (issue only in this context when gatekeeper is used)), it has 

been identified and will be solved on a GD OmniPCX Enterprise patch. 

4.3 Summary of limitations 

Limitations has been reported during tests execution: 

As the Faxserver supports only “faststart mode”, the Alcatel OmniPCX Enterprise 

has to be configured in “faststart mode”. 

As the Faxserver supports only the codec G711, the codec used by Alcatel 

OmniPCX Enterprise has to be G711. 

4.4 Notes, remarks 

Test have been done with the “tfax” DOS Command Line (see description in chapter “Appendix A 

Application Description”) 




5 Test Scenarios 

5.1 Test procedure 

Step Action N/A Result Origin of the problem Comment 

Step: a test may comprise multiple steps depending on its complexity. Each step has to be 

completed successfully in order to conform to the test. Step 0 when present represents the initial 

state for all the following steps. 

Action: describes which action to realize in order to set-up the conditions of the test. 

N/A: the step within this test is not applicable to this application. This has to be filled in only if the test 

is checked as mandatory in the applicability box. In that case, the column comment must indicate 

the reason of the non-applicability (e.g.: service not supported). 

Result: describes the result of the test from an external point of view. If it is positive, it describes 

which application's trigger was checked. If it is negative, it describes as precisely as possible the 

problem. 

Origin of the problem: this column has to be filled in when a problem occurs during the test. It must 

contain a high level evaluation of the localization of the responsibility: Alcatel or the Partner. 

Note: it is not intended during this test session to debug and fix problems. 

5.2 Result template 

The results table must be formatted as indicated in the example below: 

Step Action N/A Result Origin of the 

problem 

1 . action 1 OK 

2 . action 2 

OK 

3 . action 3 OK 

4 . action 4 

5 . action 5 

… … 



X 

NOK 

Comment 

The application 

waits for PBX 

timer or phone 

set hangs up 

Relevant only if 

the CTI 

interface is a 

direct CSTA 

link 

No indication, 

no error 

message 


6 Connectivity and setup 

6.1 Test objectives 

These tests shall verify that the different components are properly connected and can communicate 

together (the external application and the Alcatel Communication Platform are connected and the 

interface link is operational). 


6.2.1 Fax Server default configuration 

Description: Aim of the test is to install a default working configuration on Brooktrout Fax Server 


problem 

Comment 

1 Install Brooktrout Software 

on a Server 

OK 

3 Copy tfax.exe and test.tif in 

Boston/config folder 

OK 

4 Launch Brooktrout License 

The SR140 is 

Manager Tool and activate 

node locked: it 

your SR140 product 

will only work 

OK 

on this machine 

with this 

ethernet card 

and OS 

5 Launch Brooktrout 

Configuration Tool and 

select SIP & H323 (both) 

OK 

6 Go in module tab and select 

H323 mode 

OK 

7 Go in H323 tab and enter 

your fax server’s IP@ and 

port 1720 in 

h323_local_ip_address field 

OK 

8 Apply and Save OK 

Note: See in chapter “AppendixA: Application Description” a snapshot of the configuration tool which 

shows the example of configuration used for test. 




7 Basic tests 


These tests shall verify that the basic communication between facsimiles can be made on different 

conditions. 


7.2.1 Basic communication between Fax Server and OmniPCX Enterprise 

analogue facsimile; without gatekeeper 

Description: Check the behavior of a basic fax transmission without Gatekeeper 


problem 

1 Configure Brooktrout 

application 

OK 

2 Send a fax from OXE 

facsimile to Fax Server 

Ok 

3 Send a fax from Fax Server 

to OXE facsimile 

OK 

4 Send a fax from an External 

OK 



to an External facsimile 


analogue facsimile; with internal gatekeeper 

Description: Check the behavior of a basic fax transmission with internal Gatekeeper 


problem 


application 











OK 

OK 

Ok 

OK 

OK 

OK 

Comment 

Comment 

Configure the 

gatekeeper under 

the H.323 

parameters and 

make sure to set 

“h323_register” 

parameter to 1 (see 

appendix A) 



analogue facsimile; with external gatekeeper 

Description: Check the behavior of a basic fax transmission with CISCO Gatekeeper 


problem 

1 Install and configure GNU 

OK 

Gatekeeper on the Server 


application and OXE to work 

with Gatekeeper 









7.2.4 Fax send with overlapping enabled 



OK 

Ok 

OK 

OK 

OK 

Comment 

Description: Check the OmniPCX Enterprise system trunk overlapping feature for fax transmission 


problem 

Comment 


application 

OK 

No extra 

configuration 

2 Configure the OmniPCX 

Enterprise system H323 

trunk to be in Overlap 

Dialing mode enable 

OK 

3 Send a fax from internal 

NOK when 


gatekeeper is 

OK, but 

used. 

(ESR :1-70161007) 

XTSce89115) 


7.2.5 Loop-back communication from Fax Server to Fax Server through 

OmniPCX Enterprise. 

Description: Check the behavior of loop-back fax transmission 


problem 


OK 

application 


to Fax Server 



OK 

Comment 

7.2.6 Multiple pages exchanged between Fax Server and OmniPCX Enterprise. 

Description: Check the behavior of multiple page fax transmission 


problem 


application 

OK 

2 Send a fax (6pages) from 

OXE facsimile to Fax Server 

OK 


OK 

Fax Server to OXE facsimile 

4 Send a fax (6pages) from an 

external facsimile to Fax 

Server 


Fax Server to an external 

facsimile 

7.2.7 Fax send via faxlab 

OK 

OK 

Comment 

Description: Check the solution behaviors when using different type of facsimile (via faxlab 

emulator V4.5) 


problem 

Comment 


application 

OK 

2 Plug the faxlab port on 

OmniPCX Enterprise and 

send fax from the Fax 

Server to the emulate 

facsimiles 

OK 

Test passed 

with 25 emulate 

facsimiles 

3 Plug the faxlab port on 

OmniPCX Enterprise and 

Test passed 

send fax from emulate 

OK 

with 25 emulate 

facsimiles to the Fax Server 

facsimiles 


8 Surveillance/Recovery 


These tests shall verify that the basic communication between faxes can be made when the network 

or equipments are stressed. 


8.2.1 Perturbations; without gatekeeper 

Description: Check the solution behaviors when network is perturb (no gatekeeper used) 


problem 

Comment 


application 

OK 

2 Send a fax from OmniPCX 

Enterprise facsimile to Fax 

Server. 

Verify that the behavior is 

correct when the 

transmission is interrupted 

OK 

3 Send one fax from Fax 

Server to OmniPCX 

Enterprise fax. 


correct when the 

transmission is interrupted 

OK 



Server. 


correct when the Fax Server 

has no channel available 

OK 





correct when all channels on 

the gateway are already 

used. 

OK 





correct when the destination 

is busy 

OK 





correct when there is no 

answer 

OK 








correct when the phone 

number used is not 

configured on the Gateway 

9 ECM (Error Correction 

Mode) – Enable ECM on 

Fax Server and try sending 

faxes from Fax Server to the 

OmniPCX Enterprise 

facsimile and from this fax to 

Fax Server. 

As OmniPCX doesn’t 

support ECM, it changes 

systematically the ECM to 

disable. 

8.2.2 Perturbations; with gatekeeper 

Description: Check the solution behaviors when network is perturb (internal gatekeeper used) 


problem 

Comment 


application 

OK 



Server. 




registered on the 

gatekeeper. 

OK 







registered on the 

gatekeeper. 

OK 



Server. 


correct when the gatekeeper 

is down. 

OK 





correct when the gatekeeper 

is down. 

OK 



OK 

OK 


8.2.3 Reboot of the GD 

Description: Check the solution behaviors when network is perturb (reboot of GD) 


problem 


OK 

application 



Server. 

During data transmission, 

reset the OmniPCX 

Enterprise system GD 

board. 




During data transmission, 

reset the OmniPCX 

Enterprise system GD 

board. 

8.2.4 OmniPCX Enterprise system phones call Fax Server 

Description: Check the behavior when a phone calls the Fax Server 


problem 


application 

OK 

2 Launch tfax.exe to be in 

OK 

reception mode 

3 Make a call from the 

analogue set to the Fax 

Server; Verify that no issue 

are generated. 



OK 

OK 

OK 

Comment 

Comment 


9 Fax Server Configuration change 


These tests shall verify the behavior of Alcatel and Brooktrout equipment in case of initial 

configuration modification. 

9.1.1 Codec variation 

Description: Check the Fax Server behavior when this fax server used G723 codec. 


problem 


application 

2 

3 

4 

Not Available 



Only G711 is 

supported by 

Brooktrout 

application 

Description: Check the Fax Server behavior when this fax server used G729 codec. 


problem 


application 

2 

3 

4 

Not Available 

Only G711 is 

supported by 

Brooktrout 

application 

Comment 

Comment 


10 OmniPCX Enterprise system configuration 

change 


These tests shall verify the behavior of Alcatel and Brooktrout equipment in case of initial 

configuration modification. 


10.2.1 Multi algorithm feature 

Description: Check the OmniPCX Enterprise system multi algorithm feature interoperability with 

Fax Server 


problem 

Comment 

1 Configure the Fax Server 

(G711) 

2 Enable the Multi Algorithms 

for compression OmniPCX 

Enterprise system feature 



Server 


facsimile to internal one 

5 Change the Fax Server 

codec to G729 

Only G711 is 



Not Available 

supported by 

Brooktrout 

Server 

application 


to OmniPCX Enterprise 

facsimile 

8 Change the Fax Server 

codec to G723 



Server 


to OmniPCX Enterprise 

facsimile 




10.2.2 Slowstart feature 

Description: Check the Fax Server behavior when changing the faststart flag on OmniPCX 

Enterprise system to NO (slowstart) 


problem 

Comment 


application 

OK 

2 Configured the OmniPCX 

Enterprise system faststart 

feature to False (slowstart) 

OK 


Not supported 

facsimile to Fax Server NOK 

by Brooktrout 

application 



NotTested Step3 NOK 



NotTested Step3 NOK 




11 Appendix A : Application description 

11.1 Tfax Usage 

tfax [option] [mode] [image] 

[option] 

-u + number : nb of channel to use, starting from 0 

-v : output verbose 

[mode] 

-s + number@gateway : send 

-r : receive 

[image] 

xxx.tif 

Examples without gatekeeper: 

Send a fax : with ”tfax” command line 

D:\Brooktrout\Boston\config> tfax -u 0 -v -s 102@172.25.33.41 test.tif 

Receive a fax: with ”tfax” command line 

D:\Brooktrout\Boston\config> tfax -u 0 -v -r rec.tif 

This sets one IP channel in receive mode on the fax server. Place then an inbound call to the Fax 

server, e.g. to the number 10107 (defined in the gateway). 

Examples with gatekeeper: 

Send a fax : with ”tfax” command line 

D:\Brooktrout\Boston\config> tfax -u 0 -v -s 102 test.tif 

Receive a fax: with ”tfax” command line 

D:\Brooktrout\Boston\config> tfax -u 0 -v -r rec.tif 

This sets one IP channel in receive mode on the fax server. Place then an inbound call to the Fax 

server, e.g. to the number 10107 (set in the E164 list in the gatekeeper). 

11.2 Snapshot of configuration tool 

Hereafter a snapshot of the Brooktrout Configuration Tool. 




Hereafter an example of configuration used for tests without gatekeeper (note: without gatekeeper: 

the parameter “h323register” has to be set to 0). 

Hereafter an example of configuration used for tests with gatekeeper (note: with gatekeeper: the 

parameter “h323register” has to be set to 1; the Fax Server will then register at the start of the 

Boston Host Service). 




Appendix B: Alcatel Communication Platform: 

configuration requirements 

The following mgr screens show the configuration of the OmniPCX Enterprise to allow the Fax 

functionality. 

11.3 H323 Trunk 

11.3.1 Global H323 trunk parameters 

Access path: mgr/Trunk Groups 

┌─Review/Modify: Trunk Groups──────────────────────────────────────────────────┐ 

│ │ 

│ Node Number (reserved) : 1 │ 

│ Trunk Group ID : 41 │ 

│ │ 

│ Trunk Group Type + T2 │ 

│ Trunk Group Name : IP │ 

│ UTF-8 Trunk Group Name : IP │ 

│ Number Compatible With : -1 │ 

│ Remote Network : 7 │ 

│ Shared Trunk Group + False │ 

│ Special Services + Nothing │ 

│ Node number : 1 │ 

│ Transcom Trunk Group + False │ 

│ Auto.reserv.by Attendant + False │ 

│ Overflow trunk group No. : -1 │ 

│ Tone on seizure + False │ 

│ Private Trunk Group + False │ 

│ Q931 Signal variant + ISDN all countries │ 

│ SS7 Signal variant + No variant │ 

│ Number Of Digits To Send : 5 │ 

│ Channel selection type + Quantified │ 

│ Auto.DTMF dialing on outgoing call + NO │ 

│ T2 Specification + IP │ 

│ Public Network COS : 0 │ 

│ DID transcoding + False │ 

│ Can support UUS in SETUP + False │ 

│ │ 

│ Implicit Priority │ 

│ │ 

│ Activation mode : 0 │ 

│ Priority Level : 0 │ 

│ │ 

│ Preempter + NO │ 

│ Incoming calls Restriction COS : 10 │ 

│ Outgoing calls Restriction COS : 10 │ 

│ Callee number mpt1343 + NO │ 

│ Overlap dialing + YES │ 

│ Call diversion in ISDN + NO │ 

│ │ 

└──────────────────────────────────────────────────────────────────────────────┘ 




11.3.2 Local H323 trunk parameters 

Access path: mgr/Trunk Groups/Trunk Group 

┌─Review/Modify: Trunk Group──────────────────────────────────────────────┐ 

│ │ 



│ Instance (reserved) : 1 │ 

│ │ 

│ Trunk Group Type + T2 │ 

│ Public Network Ref. : ------ │ 

│ VG for non-existent No. + YES │ 

│ Entity Number : 0 │ 

│ Supervised by Routing + NO │ 

│ VPN Cost Limit for Incom.Calls : 0 │ 

│ Immediate Trk Listening if VPNCall + YES │ 

│ VPN TS % : 80 │ 

│ CSTA-Monitored + NO │ 

│ Max.% of trunks out CCD : 0 │ 

│ Ratio analog.to ISDN cost : ------ │ 

│ TS Distribution on Accesses + YES │ 

│ Quality profile for voice over IP + Always VoIP │ 

│ IP Compression Type + G 711 │ 

│ Use of volume in system + YES │ 

│ Announcement for dial tone + NO │ 

│ Announcement for Ring tone + NO │ 

│ Private to Public Overflow + YES │ 

│ End-to-end dialing + NO │ 

│ DTMF end-to-end signal. + NO │ 

│ Trunk group used in DISA + YES │ 

│ DISA Secret Code : ---- │ 

│ Routing To Manager + NO │ 

│ Trunk COS : 19 │ 

│ Sending of Progress message + YES │ 

│ No. of digits unused (ISDN) : 0 │ 

│ B Channel Choice + YES │ 

│ Channels: Attendant Control (Rsvd) : 0 │ 

│ Redirection For ACD (Dissuasion) + NO │ 

│ DTO joining + YES │ 

│ Consultation Call On B Channel + NO │ 

│ Automated Attendant + NO │ 

│ Calling party Rights COS : 0 │ 

│ TS Overflow + YES │ 

│ Number To Be Added : -------- │ 

│ Charge Calling And ADN Creation + NO │ 

│ Logical Channel + 1__15 & 17__31 │ 

│ Use Split Access + NO │ 

│ Heterogeneous Remote Network + NO │ 

│ COS Restrictions - Barring mode + Not Restricted / Not barred │ 

│ ARS Class of service : 31 │ 

│ External Access Server + NO │ 

│ CSTA Tracking MCDU Trk : -------- │ 

│ │ 

└─────────────────────────────────────────────────────────────────────────┘ 

Note: Supervised by routing = YES if we use same IP trunk for T38 and VPN overflow 

Access path: mgr/Trunk Groups/Trunk Group/T2/T1/T0 

┌─Review/Modify: T2/T1/T0 Access─────────────────────────────────────────┐ 

│ │ 




│ Physical Address : 1-0-0 │ 

│ │ 

│ Access Type + T2 │ 

│ Access Cluster ID : -1 │ 

│ Time Slots T2 : 01111111111111110111111111111111 │ 

│ │ 

└────────────────────────────────────────────────────────────────────────┘ 




11.3.3 Access to H323 trunk 

Access path: mgr/Translator/Prefix Plan 

┌─Review/Modify: Prefix Plan──────────────────────────────────────────────┐ 

│ │ 



│ Number : 41 │ 

│ │ 

│ Prefix Meaning + Professional trunk seize │ 

│ Prefix Information : 41 │ 

│ Private Route type + False │ 

│ │ 

└─────────────────────────────────────────────────────────────────────────┘ 

Access path: mgr/Abbreviated Numbering/Direct Abbrev. Numbers/Direct Abbrev.No Pref. 

┌─Review/Modify: Direct SpdDl No. Pref.────────────────────────────────────────┐ 

│ │ 




│ Direct Speed Dial No. Prefix : 10107 │ 

│ │ 

│ Call Number : 4110107# │ 

│ Directory name : faxServer │ 

│ Directory First Name : -------------------- │ 

│ UTF-8 Directory Name : --------------------------------------- │ 

│ UTF-8 Directory First Name : --------------------------------------- │ 

│ Call Restrictions - Barring + False │ 

│ Overfl.Dir.Spd Dl.No. Pref. : -------- │ 

│ Auto.Attendant Calling Right : 0 │ 

│ Call Type + IP │ 

│ Timed Forward.Dir.Spd.Dl.No. : -------- │ 

│ Range Number : 255 │ 

│ Can be Called/Dialed By Name + NO │ 

│ Displayed Name : T38FaxServer │ 

│ External DISA Dir.No. : -------- │ 

│ IP Address : 172.25.33.93 │ 

│ │ 

└──────────────────────────────────────────────────────────────────────────────┘ 

NoteFax Server IP address must be informed on IP Address field. 




11.4 Gatekeeper 

Access path: mgr/Shelf/Board/Ethernet Parameters/ 

┌─Review/Modify: Ethernet Parameters───────────────────────────────────────────┐ 

│ │ 


│ Shelf Address : 1 │ 

│ Board Address : 0 │ 

│ Shelf - Board Address : 1-0 │ 

│ │ 

│ Interface Type + GD │ 

│ Board IP Address : 172.25.33.41 │ 

│ IP NetMask : 255.255.254.0 │ 

│ Default Gateway IP Address : 172.25.32.1 │ 

│ IP Quality of service : 0 │ 

│ Cryptographic box address : --------------------------------------- │ 

│ Board Ethernet Address : 00:80:9F:2E:25:FB │ 

│ Interworking with Gatekeeper + YES │ 

│ Gatekeeper ID : 2 │ 

│ Numb. of sig. channels IP Phones : 0 │ 

│ Numb. of sig. channels inter-ACT : 0 │ 

│ IP Domain Number : 0 │ 

│ E164 Number List Index : 1 │ 

│ Gateway H323 name : -------------------------------- │ 

│ │ 

└──────────────────────────────────────────────────────────────────────────────┘ 

Access path: mgr/IP/Gatekeepers Parameters 

┌─Review/Modify: Gatekeeper Parameters─────────────────────────────────────────┐ 

│ │ 



│ Gatekeeper ID : 2 │ 

│ │ 

│ Used + YES │ 

│ Gatekeeper Name : IGK1 │ 

│ Gatekeeper IP Address : 172.25.33.46 │ 

│ Gatekeeper Without RAS + NO │ 

│ Alternative GK IP address : --------------------------------------- │ 

│ │ 

└──────────────────────────────────────────────────────────────────────────────┘ 

Access path: mgr/IP/Gatekeeper E164 Number List/Gatekeeper E164 Number 

┌─Review/Modify: Gatekeeper E164 Number────────────────────────────────┐ 

│ │ 



│ E164 Number List Index : 1 │ 

│ E164 Number : 102 │ 

│ │ 

└──────────────────────────────────────────────────────────────────────┘ 

Access path: mgr/IP/IP Parameters/Internal Gatekeeper Number 

┌─Review/Modify: IP Parameters────────────────────────────────────────────┐ 

│ │ 



│ System Option + Internal Gatekeeper number │ 

│ │ 

│ Internal Gatekeeper number : 2 │ 

│ │ 

└─────────────────────────────────────────────────────────────────────────┘ 

Note: To allow GD board and E164 List to register itself to the Gatekeeper: a reset of the GD board 

must be done 




12 Appendix C: Faxlab: Application description 

FaxLab provides comprehensive facsimile compatibility testing and includes simulations of several 

V.34 (also known as V.Fast or Super G3) devices. 

Here is the different facsimiles simulate by faxlab and used for FaxLab tests: 

Emulate facsimiles used to send fax: 

ZyXEL U-1496E (FaxTalk) 

Xerox WorkCenter 250 

Xerox 3004 

US Robotics 33.6 Mdl 1172 (WinFax Pro V7.5) 

Toshiba TF-501 

Sharp UX-1400 

Ricoh Fax 3000L 

Panasonic KX-F1600 

Olivetti OFX-3100 

NEC Nefax 480 

Muratec F-90 

Motorola Power 14.4 (Bit Fax) 

Minolta 3300 

Konica 7310 

Hewlett Packard OfficeJet 

Hewlett Packard Fax-200 

Fujitsu Dex 740 

Compaq 9600 PCMCIA (FaxTalk) 

Cannon Multi-Pass C2500 

Cannon L777 

Compaq 9600 PCMCIA (Fax Talk) 

Brother MFC4550 

Brother 6650 MC 

AT&T PPF200 

3Com Etherlink III LAN + 33.6 (FaxTalk) 

Emulate facsimiles used to receive fax: 

ZyXEL U-1496E (FaxTalk) 

Xerox WorkCenter 250 

Xerox 3004 

US Robotics 33.6 Mdl 1172 (WinFax Pro V7.5) 

Toshiba TF-501 

Brother Intellifax 950M 

Sharp UX-108 

US Robotics Sportster 14.4 Internal (Fax Talk) 

Sharp UX-3600M 

Okidata OKIFax 1000 

Ricoh Fax 240 


Mita TC-170 

Xerox 7021 


Brother Intellifax 600 

Motorola Power 14.4 (FaxWorks) 

Sharp FO-445 




NEC SilentWriter 95 

Zoom Telephonics 9600 Internal (FaxTalk) 

Fujitsu Dex 85 

Motorola CELLLec 14.4 (FaxTalk) 

Panasonic PX-350 

Olivetti OFX-3100 

Samsung FX-40 




13 Appendix D: Troubleshooting Guide 

13.1 Gatekeeper 

In order to verify that the Gatekeepers are operational, you have to check the registration of the 

equipments. 

2 endpoints have to be registered: 

The GD and the E164 List (List of OmniPCX Enterprise internal equipment – internal fax –) 

The Fax Server and its E164 List 

13.1.1 OmniPCX Enterprise gatekeeper 

To verify that the INTIP or GD is configured for gatekeeper, type the following command: 

Compvisu ras xx yy (xx = crystal number ; yy = coupler number) 

(1)xa000000> compvisu ras 1 0 

Fri Nov 10 17:01:30 CET 2006 

wait... 

+==============================================================================+ 

| C O M P V I S U | 

+------------------------------------------------------------------------------+ 

| Output of board declared on 1-0 | 

+==============================================================================+ 

| BOARDS PARAMETERS | 

+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~+ 

| Cr-Cp | Gatekeeper used | Gatekeeper number | e164 list number | 

+------------------------------------------------------------------------------+ 

| 1-0 | GD | yes | IGK: 2 | 1 | 

+==============================================================================+ 

+==============================================================================+ 

| GATEKEEPERS PARAMETERS | 

+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~+ 

|no GK| GK IP address | Gatekeeper name |GK WECC|Alternative GK| 

+------------------------------------------------------------------------------+ 

| 2 |172.25.33.46 | IGK1| no | Unused| 

+==============================================================================+ 

+==============================================================================+ 

| E164 NUMBERS | 

+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~+ 

| list number : 1 | 

+------------------------------------------------------------------------------+ 

| 208 || 305 | 

| 102 || 100 | 

| 700390677151 || 34500 | 

| 70 || | 

+==============================================================================+ 

To verify the endpoints registration, execute the more command on a specific file 

(/usr2/com/Trace_Database.txt) on OmniPCX Enterprise system: 

xa000000> more Trace_Database.txt 

Endpoint: 1 @IP = 172.25.33.41 

alias: e164 : 70 

e164 : 100 

e164 : 102 

e164 : 208 

e164 : 305 

e164 : 34500 

e164 : 700390677151 

h323-ID : GW_1_0_172.25.33.41 

Endpoint: 2 @IP = 172.25.33.93 

alias: e164 : 10107 

h323-ID : Cantata 




13.1.2 External Gatekeeper 

For the tests, a Cisco Gatekeeper is used for external Gatekeeper. 

Here is the registration view of this external Gatekeeper: 

Cisco2621#show gatekeeper endpoints 

GATEKEEPER ENDPOINT REGISTRATION 

================================ 

CallSignalAddr Port RASSignalAddr Port Zone Name Type Flags 

--------------- ----- --------------- ----- --------- ---- ----- 

172.25.33.41 1720 172.25.33.41 1719 Cisco2621 UNKN-GW 

H323-ID: GW_0_0_172.25.33.41 

E164-ID: 208 

E164-ID: 305 

E164-ID: 102 

E164-ID: 100 

E164-ID: 700390677151 

E164-ID: 34500 

E164-ID: 70 

172.25.33.93 1720 172.25.33.93 4242 Cisco2621 TERM 

H323-ID: Cantata 

E164-ID: 10107 

Total number of active registrations = 2 

Cisco2621# 




14 Appendix E: Partner escalation process 

In case you would need technical assistance, please contact the reseller/distributor where you 

purchased your Brooktrout products. They have been trained on the products to give you 1st and 

2nd level of support. They are additionally in direct relation with 3rd level Brooktrout support in case 

an escalation would be needed. 

Cantata Website: 

www.cantata.com 

Cantata Technical Support Tickets: 

http://www.cantata.com/support/login.cfm 

Cantata Technical Support Email: 

techsupport@cantata.com 




15 Appendix F: AAPP program, documentation 

and technical assistance 

Alcatel Applications Partner Program (AAPP) 

Complete e-business solutions at your disposal 

The Alcatel Applications Partner Program is designed to support companies that develop 

communication applications for the enterprise market, based on Alcatel's Omni product family. 

The program provides tools and support for developing, verifying and promoting compliant thirdparty 

applications that complement Alcatel's Omni-based products. Alcatel facilitates market access 

for compliant applications. 

The Alcatel Applications Partner Program (AAPP) has two main objectives: 

Provide easy interfacing for Alcatel communication products: 

Alcatel's communication products for the enterprise market include infrastructure elements, 

platforms and software suites. To ensure easy integration, the AAPP provides a full array of 

standards-based application programming interfaces and fully-documented proprietary 

interfaces. Together, these enable third-party applications to benefit fully from the potential 

of Alcatel products. 

Test and verify a comprehensive range of third-party applications: 

to ensure proper inter-working, Alcatel tests and verifies selected third-party applications 

that complement its portfolio. Successful candidates, which are labelled Alcatel Compliant 

Applications, come from every area of voice and data communications. 

The Alcatel Applications Partner Program covers a wide array of third-party applications/products 

designed for voice-centric and data-centric networks in the enterprise market, including terminals, 

communication applications, mobility, management, security, … 

Web site 

If registered Alcatel Application Partners, you can access the AAPP website at this URL: 

http://www.applicationspartner.alcatel.com/ 

Alcatel.com 

You can access the Alcatel website at this URL: http://www.alcatel.com/ 




Alcatel documentation 

Alcatel Applications Partner Program (AAPP) 

If registered Alcatel Application Partners, you can access the current AAPP documentation at this 

URL: 

http://www.applicationspartner.alcatel.com/ and then click the Partner Center link. 

Alcatel Business Partner Program (ABPP) 

The Alcatel Business Partner Program is designed to empower and maximize the business of the 

Partners. In addition, it enables them to help their customers successfully maximize their telecom 

investment through optimum deployment and proper configuration of Alcatel's solutions. Alcatel 

Partners also receive the added benefit of rapid, highly qualified service and support as well as world 

class training. Alcatel will work closely with Business Partners to provide top quality design, delivery, 

and support of the very best solutions for your customers. The Business Partner Program is 

designed around a flexible and scalable framework so each Partner can identify the exact support 

they need. So, depending on your specific requirements you can quickly become a 'Certified', 

'Expert' or 'Premium' Business Partner with one of the world leaders in the communications industry. 

If registered Alcatel Business Partners, you can access to an exciting on-line resource centre with a 

wealth of information on all product lines at this URL: 

http://www.businesspartner.alcatel.com 




Technical assistance 

In order to guide you in your purchasing decisions and provide you with assistance for updating our 

Communication Server and Networking Infrastructure products and for commercial development, 

Alcatel has created the SUPPORT CENTER. The SUPPORT CENTER is responsible for the 

management and routing of all your requests. It includes e-Support and a Contact Centre reserved 

for registered Alcatel Application Partners and Alcatel Business Partners. 

The Contact Centre is open 24 hours a day; 7 days a week and is available in 5 languages. This 

Call Centre has a team of 15 people and handles 10; 000 requests per month. 

e-Support from the Alcatel Application Partners Web site (if registered Alcatel Application 

Partners): http://www.applicationspartner.alcatel.com/ click the Partner Center link and then 

Support 

e-Support from the Alcatel Business Partners Web site (if registered Alcatel Business 

Partners): http://www.businesspartner.alcatel.com click the e-Support link and then e- 

Service Request 

e-mail: Support.Center@Alcatel.fr 

Fax number: +33 (0) 3 90 67 73 45 

Telephone numbers: 

Alcatel Business Partners Contact Center: 

France : 0 811 900 110 French agent 

Austria : 0 810 810 012 German agent 

Denmark : 70 11 21 09 English agent 

Germany : 0 1 803 000 680 German agent 

Ireland : 1 890 925 039 English agent 

Italy : 848 800 389 Italian agent 

UK : 0 845 601 4101 English agent 

Spain : 901 120 085 Spanish agent 

Switzerland : 0 844 850 588 German agent 

For other countries: 

English answer : + 33 (0)3 88 55 69 04 

French answer : + 33 (0)3 88 55 69 02 




Alcatel training 

Technological innovative cycles are quickening and your customers are more and more demanding 

regarding the quality of services. In order to meet these requirements, you have to invest in skills: a 

key success factor for services. 

If registered Alcatel Business Partners, you can access to the training part at this URL: 

http://www.businesspartner.alcatel.com and then click the Training link. 

Our vision of learning services is described in the Services Portfolio section. The Certification 

section gives you some statistics and details on how training curricula are designed to match 

certification levels. 

All updated training curricula and assessment tools are available in the Curricula & Catalogues 

section. 

The Schedule section is regularly updated to show forthcoming training sessions over the world. 

The How to Enrol section provides you with the registration procedure and the Alcatel University 

Customer Service list of contacts world wide. 

Last but not least, find statistics and reports of what you think about our training services in the 

Customer Satisfaction section. 

The Alcatel commitment : enabling you to optimise your training investments.

Alcatel Applications Partner Program Inter-Working Report Partner

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