GOLIATH - Music Inc. Magazine

anyone read those cards.’ The
second thing they say is, ‘I didn’t
expect anyone to call.’ The
third thing they say is they didn’t
expect the owner to call.”
Goff added that his company
has a program for employees to
recognize one another’s work
via feedback cards, as well.
He also discussed the importance
of sharing numbers with
employees, which he does at
quarterly meetings. “Do your
employees know the score?” he
asked rhetorically. “Do you
trust them enough to tell them?
If not, what does that tell them?
“Two years ago, we had a
tough year. I said, ‘We have to
make some changes.’ And they
said ‘OK’ because they knew
the score.”
In related news, NASMD
held the “First Annual Road
1. Music Inc.’s Bernadette Ray and Kevin
Maher; 2. Musical Innovations’ Tracy
Leenman and Amro Music’s Pat Averwater;
3. PM Music Center’s Julie and Frank
Pampenella; 4. Summerhays Music’s Scott
and Jill Summerhays
Rep Olympics.” Reps competed
in different categories
and were awarded at the convention’s
closing banquet.
(One winner was Miles Ahead
Music President and NASMD
first-timer Miles Davis.)
“Despite the obstacles our
industry has faced, there seems
to be no lack of enthusiasm to
conquer them with creativity,”
said Jason Pachona, store manager
of PM Music Center in
Aurora, Ill.
The 2011 NASMD convention
will be held March
30–April 2 at the Hyatt Grand
Champions Resort in Palm
Springs, Calif. MI
1. 2.
3.
4.
JUNE 2010 I MUSIC INC. I 35