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CONTENTS<br />
IN THIS ISSUE . . .<br />
Viewpoints<br />
From the Chair<br />
Hal Kirkwood page 1<br />
Editor's Epitome<br />
Victoria A. Platt page 2<br />
Columns<br />
Featured Article<br />
Gayle Gossen page 3<br />
Connections<br />
John Ganly page 5<br />
Mentoring Milestones<br />
Laura Leavitt page 7<br />
Making Marketing Materialize<br />
Cris Olson page 9<br />
On the Job<br />
Sylvia R. M. James page 11<br />
Conference Connections<br />
<strong>Division</strong> Recognizes Contributions<br />
Toby Pearlstein page 13<br />
Grants and Stipends Winners<br />
Awilda Reyes page 15<br />
Centers of Excellence Awards<br />
Leslie Reynolds page 23<br />
NewsNotes<br />
SLA News page 27<br />
Treasurer’s Report page 28<br />
B&F <strong>Division</strong> Roster page 29<br />
<strong>THE</strong> <strong>BULLETIN</strong><br />
The Newsletter of the <strong>Business</strong> and <strong>Finance</strong> <strong>Division</strong><br />
Established 1958 <strong>Special</strong> <strong>Libraries</strong> Association<br />
Number 136, Fall 2007<br />
From the Chair<br />
Hal Kirkwood<br />
Its unbelievable how fast time flies. It seems like<br />
just yesterday we were all planning the sessions,<br />
partnering with vendors, and coordinating the events<br />
for SLA Denver. And now . . . we’re into the start of<br />
the fall semester . . . planning for Seattle is moving<br />
right along . . . and there are still so many initiatives<br />
to move forward on and e-mails to send out.<br />
I’d like to show my sincere thanks and appreciation to<br />
all of the board members and volunteers, including<br />
Toby Pearlstein, Ann Cullen, Gayle Gossen, Miguel<br />
Figueroa, Amy Affelt, Cris Kinghorn, Sylvia James,<br />
Terri Brooks, and so many others. I cannot thank this<br />
group enough.<br />
I also want to thank our incredibly generous<br />
sponsors without whom we could not offer the<br />
interesting sessions and excellent open houses:<br />
Alacra, Copyright Clearance Center, Datamonitor,<br />
PreNax, Dow Jones/Factiva, World Bank<br />
Publications, Ipreo, Serial Solutions, Lexis Nexis,<br />
EBSCO, Wall Street Journal Online, Global Insight,<br />
Plunkett Research, InfoCurrent, Thomson Financial,<br />
10k Wizard, ProQuest, Thomson Dialog, BNA,<br />
Alert Publications, Skyminder, ISI Emerging<br />
Markets, OneSource, Books 24x7, and Standard &<br />
Poor’s. We look forward to partnering with you all<br />
again for Seattle!<br />
Also, the SLABF Wiki (http://www.slabf.org/<br />
resources.html) continues to grow . . . consider taking<br />
a look at it and adding your favorite resource or two.<br />
The value of this will increase if we all participate!<br />
The end of the year is not far off and with that I<br />
will pass the gavel to Cris Kinghorn as the<br />
incoming chair at the Leadership Summit in<br />
Louisville, Kentucky. Cris is hard at work to bring<br />
a spectacular conference for the B&F <strong>Division</strong><br />
members. Start to plan now to attend SLA Seattle=
B&F Bulletin<br />
(http://www.sla.org/content/Events/<br />
conference/ac2008/index.cfm). The<br />
conference in Seattle is the fiftieth<br />
anniversary of the merger between<br />
the <strong>Business</strong> <strong>Division</strong> and the<br />
<strong>Finance</strong> <strong>Division</strong>, and I know Cris<br />
has planned some great activities to<br />
celebrate the merger.<br />
As always . . . contact me if you have comments,<br />
suggestions, or criticisms about what we’re doing. We<br />
try to provide value to your membership in the B&F<br />
<strong>Division</strong>.<br />
Hal Kirkwood Purdue University<br />
Kirkwood@purdue.edu 765/494-2921<br />
Editor<br />
Victoria A. Platt<br />
Advertisement & Subscription Manager<br />
Ann Cullen<br />
Art Direction<br />
Diane Evans<br />
<strong>Division</strong> Web Master<br />
Brent Nunn<br />
© 2007 <strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong> Bulletin (ISSN:<br />
1048-5376) is published three times each year. Non-<br />
<strong>Division</strong> members may subscribe for $30.00 per year.<br />
Please send subscription requests to the Advertising &<br />
Subscription Manager.<br />
The Bulletin is indexed in Library Literature and<br />
Information Science Abstracts.<br />
Editor’s Epitome<br />
Victoria A. Platt<br />
Fall is my favorite time of the<br />
year. Back-to-school festivities, college football, and a<br />
Chicago Cubs pennant race are just a few of the<br />
activities that I enjoy in the fall. I also have a lot of fun<br />
pulling this issue together and recalling all of the great<br />
features of the Denver conference.<br />
If your schedule was full and you missed one of our<br />
activities, or if you were unable to attend the<br />
conference, this issue of the Bulletin will help you catchup<br />
on some of our fantastic <strong>Division</strong> activities.<br />
The short descriptions of each award, grant, and<br />
stipend winner are extremely inspiring. Each year I am<br />
impressed with the high quality of work that takes place<br />
within our <strong>Division</strong>. Hopefully, upon reading these<br />
descriptions, you will be inspired to nominate equally<br />
qualified colleagues for this year’s application process.<br />
It’s never too early to start thinking about Seattle 2008.<br />
This issue I have the pleasure of sharing the talents of<br />
two new contributors to the Bulletin. The Featured<br />
Article by Gayle Gossen is a concise look at<br />
“Networking Know How.” While the conference was a<br />
great opportunity for networking, Gayle provides tips<br />
for continuing the process once back in your library.<br />
A new column is also featured in this issue—<br />
“Mentoring Milestones” by Laura Leavitt. Each issue<br />
Laura will collaborate with members of the <strong>Division</strong><br />
and share different perspectives on mentoring within<br />
our profession. As Laura leads the newly reformed<br />
B&F Mentoring Committee into an active role within<br />
the <strong>Division</strong>, we look forward to her next column.<br />
And always entertaining in the Bulletin are the<br />
contributions of our fabulous column editors. Their<br />
commitment to the <strong>Division</strong> is outstanding and well<br />
represented this fall. We hope you enjoy their latest<br />
contributions as well.<br />
Looking ahead to Seattle 2008, your editorial team is in<br />
the planning stages of a “<strong>Special</strong> 50th Anniversary<br />
Edition” of the Bulletin. If you are interested in helping<br />
compile this look back at our <strong>Division</strong>, please contact<br />
me as indicated below.<br />
Vicky Platt Willamette Management Associates<br />
vaplatt@willamette.com 773/399-4314<br />
Spring 2007 2
B&F Bulletin<br />
For some of us, the very mention of the word<br />
“networking” sends our bodies into a flight or fight<br />
response. Today there are many different types of<br />
networking—social networking, computer networking,<br />
a television network. This article is limited to the<br />
Wikipedia definition of marketing networking—<br />
“Networking refers to the art of creating interdependent<br />
or interconnected groups or systems for the mutual<br />
benefit of all members of the ecosystem.”<br />
Networking shouldn’t be stressful; when done correctly<br />
it actually reduces stress and helps you to walk alone<br />
into a crowded room and feel confident. You don’t<br />
need to hide near the bar or the food buffet looking<br />
busy and feeling awkward! You will meet interesting<br />
people and learn interesting things. New social or<br />
professional opportunities could be presented to you.<br />
With all of these benefits, who wouldn’t want to<br />
network?<br />
Some common myths about networking include:<br />
You need to be an extrovert. Wrong! In fact, learning<br />
the simple mechanics of networking helps even the<br />
most introverted personality manage a social<br />
engagement.<br />
You can’t network without something to offer.<br />
Wrong again! The simple fact that you know other<br />
people is enough to start. A colleague of mine in<br />
Halifax started a formalized concept called Reverse<br />
Networking that hosts regular events to raise money for<br />
charity where you promote another professional. For<br />
example, rather than walking around with a badge that<br />
says, “I am an INFORMATION PROFESSIONAL,”<br />
you walk around with a badge that says, “I am not an<br />
ACCOUNTANT but I know someone who is.” That<br />
way, people looking for an accountant know to speak<br />
to you. Everyone knows someone or something so you<br />
can start to network at your next opportunity.<br />
Networking can be rude. Because networking often<br />
involves walking up to people you don’t know and<br />
NETWORKING KNOW HOW<br />
Featured Article<br />
Gayle Gossen<br />
possibly interrupting a conversation, you may feel it’s<br />
rude. It is actually rude not to acknowledge someone<br />
breaking into a conversation. A group may be standing<br />
around a speaker and if you walk up to that group and<br />
wait patiently for the speaker to finish their point, you<br />
should be welcomed into the conversation. Of course,<br />
observing body language will indicate if this is a private<br />
conversation.<br />
Getting Started<br />
Networking online is easier than networking in person<br />
by asking a person to join your LinkedIn<br />
(www.linkedin.com) or Facebook (facebook) network<br />
from the comfort of your home. This will help you get<br />
comfortable with making a request but will not help<br />
you in a social situation.<br />
Approach professionals with jobs that require them to<br />
speak to strangers. In SLA, approach the<br />
president/chair or other executive board member of<br />
your chapter or division. Likely they are at an event to<br />
speak with people and will welcome meeting you.<br />
Introduce yourself to the speaker at a conference<br />
session. Introduce yourself to a colleague in another<br />
department at the company lunch or holiday party.<br />
Some other tips:<br />
Visualize the social situations you will be in over a<br />
year and plan in advance who you will introduce<br />
yourself to.<br />
Come prepared with business cards or personal cards to<br />
give to everyone you meet. Over the course of an event,<br />
especially if it is several days, people may not<br />
remember you. If you are networking to your full<br />
capability you will not remember everyone you met<br />
either.<br />
Set goals on how many people you will meet or how<br />
you will meet them. For example, you can spend an<br />
entire social event introducing yourself to all the other<br />
people who are there alone. They will welcome your<br />
interest! =<br />
Spring 2007 3
B&F Bulletin<br />
Leave an engagement after a few minutes. This keeps<br />
you energized to networking rather than settling down<br />
with the first person you encounter.<br />
Have a firm handshake. A limp handshake does not<br />
instill confidence. Neither does a bone-crushing one.<br />
Keep you name tag on your right between your<br />
shoulder and chest. Pin it on and refrain from using the<br />
lanyard. This prevents people from having to<br />
awkwardly look at your stomach and your nametag<br />
will never be twisted around. As you reach out to shake<br />
hands your name tag will be prominently displayed.<br />
Understand cultural differences. Despite what I said<br />
above, in some cultures it is rude to walk up to a group<br />
and break in. Perhaps how you shake hands is<br />
important. Be aware of where you are and who you are<br />
approaching.<br />
Have a conversation opener. Glance at the television<br />
news or paper before you leave or know some recent<br />
events. At the last SLA conference in Denver, many<br />
conversation openers I heard revolved around<br />
mortgage foreclosures. Comments like “nice weather”<br />
don’t spur a lasting conversation.<br />
Be persistent. If the first person you approach is not<br />
open to conversation try someone else.<br />
Disengaging yourself from a new person also requires<br />
some tips. Rather than excuse yourself to go to the<br />
bathroom or refresh your drink, in which case the<br />
person may accompany you, say something like, “It<br />
was a pleasure to meet you but I promised myself I<br />
would meet 10 people tonight,” or introduce them to<br />
someone else you know in the room.<br />
Of course, networking is not limited to just social events.<br />
Professional networking in your workplace is also very<br />
beneficial. Learning what is driving the business forward<br />
or discovering projects other departments are working on<br />
can only help you increase your profile and professional<br />
competence by stepping in and offering your unique skills<br />
as assistance, such as information gathering or document<br />
organization. If you rarely leave your library or cubicle<br />
you will never learn about these opportunities to become<br />
more central in your organization.<br />
Sometimes you are simply the conduit for a network by<br />
linking one person with another. This is one of the<br />
many satisfying elements of networking that only other<br />
networkers know. So, challenge yourself, meet new<br />
people and get in the know!<br />
Gayle Gossen<br />
Gayle.gossen@gmail.com 416/214-4797<br />
Spring 2007 4
B&F Bulletin<br />
In a global economy where businesses are counted in the<br />
tens of millions, public companies are counted in the<br />
tens of thousands. It is clear that sheer numbers like this<br />
reflect the power of small business in today’s world.<br />
Fostering the development of entrepreneurial activity is<br />
the primary mission of The Small <strong>Business</strong> Resource<br />
Center at the Science, Industry and <strong>Business</strong> Library<br />
(SIBL). During its decade of operation we have<br />
observed thousands of individuals planning their<br />
business, expanding their business, and selling their<br />
business. This same 10-year period has seen academic<br />
business school curriculums move in the direction of<br />
entrepreneurial studies. Investment firms and law firms<br />
have expanded their activities related to small business.<br />
More than any other sector the government (in a<br />
worldwide sense) has recognized the small business<br />
economy. In our daily work and in our planning for the<br />
future entrepreneurship looms large.<br />
Individuals come to the library with a business idea.<br />
Most first timers are unaware of how much time and<br />
effort needs to be invested to bring the idea to reality.<br />
The business plan, the capital search, and the<br />
implementation work separates the men from the boys<br />
(women from the girls). The survivors tread the tough<br />
road to success or to the graveyard of failed ideas.<br />
It has been our goal to provide the resources and<br />
services that will level the playing field as much as<br />
SMALL IS BIG<br />
Connections<br />
John Ganly<br />
possible for the entrepreneur. Print titles such as those<br />
from Entrepreneur magazine (http:///www.<br />
entrepreneur.com) and Inc. (www.inc.com), which<br />
cover specific business opportunities ranging from coin<br />
laundry operations to yarn stores and home cleaning<br />
businesses, are complimented by titles focused on<br />
business plans and export planning. Complimenting the<br />
print materials are a range of on-site advisory<br />
opportunities provided by SCORE (The Service Corps<br />
of Retired Executives) and the New York City Office of<br />
<strong>Business</strong> Development.<br />
The capstone of assistance is the New York City Small<br />
<strong>Business</strong> Resource Center (http://www.smallbiz.<br />
nypl.org), a fully integrated Web site developed by<br />
SIBL staff that provides opportunities for entrepreneurs<br />
to interact with each other and to access remote<br />
planning documents and other development resources.<br />
Perhaps the most revealing statistic related to small<br />
business activity is the fact that over 5 million potential<br />
client lists were downloaded in FY07 from<br />
ReferenceUSA. In one way or another, all of us in the<br />
information profession are involved in small business<br />
and we are an important lever for the expansion of this<br />
sector.<br />
John Ganly New York Public Library<br />
jganly@nypl.org 212/592-7261<br />
From time-to-time Out of the Box articles are published in the<br />
Bulletin in order to acquaint the B&F <strong>Division</strong> with the activities<br />
of other SLA members. If you wish to recommend any articles for<br />
publication in future issues of the Bulletin,<br />
please contact Vicky Platt, editor.<br />
Spring 2007 5
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B&F Bulletin<br />
Mentoring Milestones<br />
Laura Leavitt<br />
This column represents one of the first new initiatives of the newly reformed<br />
B&F Mentoring Committee. As chairperson of the committee and editor of the<br />
column, I have asked a newly minted information professional, Brett Bonfield, to<br />
share his perspectives on SLA, the B&F <strong>Division</strong>, and professional organizations<br />
in general. I specifically asked Brett to discuss what we, as a <strong>Division</strong> or as<br />
individual B&F members, could provide to those new to the field that would<br />
enhance their career development and overall satisfaction with the profession. In<br />
the next few columns, I hope to have other B&F members with different<br />
perspectives share their opinions about some of the same issues. In the future, you can also look to this column for<br />
discussions on networking, building professional relationships, and getting involved with professional organizations.<br />
I hope that the discussions here will get members, regardless of their tenure with the <strong>Division</strong>, to begin thinking<br />
about these issues and to ultimately get involved with the <strong>Division</strong>’s efforts to support the next generation of<br />
information professionals. If you are interested in working with the new Mentoring Committee, please contact me,<br />
Laura Leavitt, at leavitt9@msu.edu.<br />
Guest Contributor: Brett Bonfield<br />
Since joining the library and information science<br />
profession one year ago, I have been blown away by<br />
how good my colleagues are at organizing and<br />
accessing incredibly complex information. Often it<br />
seems the more obscure the question is, the better they<br />
are at answering it; the more chaotic the data, the better<br />
they are at taming it for our patrons.<br />
However, there’s an exception to this rule:<br />
information about our profession. Several people I<br />
respect have advised me to join SLA and to get<br />
active, but the first part is a lot simpler than the<br />
second part. What does it mean to be active? How do<br />
I volunteer for a committee? I realize the answer to<br />
that last question is still being determined, and I<br />
think it’s great that Stephen Abram is introducing<br />
more fairness and transparency into the committee<br />
appointment process. But I had a wonderful time at<br />
the SLA Annual Conference in Denver and I want to<br />
get involved now!<br />
Other questions I ask colleagues about the profession<br />
seem just as troubling. When I ask my colleagues what<br />
sources I should rely on to stay informed, they seem<br />
perplexed and occasionally even pained. I realize these<br />
are personal questions; naturally, information<br />
professionals take information seriously. But there’s a<br />
lot out there that seems worth knowing, so it’s hard to<br />
decide what should get my attention. That’s what I<br />
want from my mentors, my professional associations,<br />
and my colleagues: guidance on how to learn what I<br />
need to learn in order to do something meaningful for<br />
my patrons and the profession.<br />
Clearly, the first steps for anyone new to the profession<br />
are getting trained and finding work that suits our<br />
abilities and interests. Several people helped steer me to<br />
and through my graduate program, and I got a lot more<br />
out of it than I would have without their guidance. I<br />
would love to see an SLA initiative that helps ensure<br />
that everyone gets as many helpful suggestions as I<br />
have received.<br />
I’m also grateful to those mentors who have<br />
mentioned potential employers and passed along job<br />
postings. Some of them have even personally<br />
introduced me to people they felt I should know.<br />
Generally, they seem to think of these introductions as<br />
nothing, but it’s not the sort of thing many of us who<br />
are new to the profession feel comfortable asking.<br />
What’s the polite way to say, “She seems important<br />
and I’ve heard she manages a lot of people. Would<br />
you introduce me to her?” On top of that, most of the<br />
time I have no idea who’s important or how many<br />
people anyone manages until after I’ve met them.<br />
How would I know? It takes someone with the<br />
empathy to put themselves in my shoes and give me<br />
the sort of networking opportunity they would have<br />
wanted when they were new.<br />
Finally, like many new information professionals, I<br />
have time, ideas, and energy. I’m just not always sure=<br />
Spring 2007 7
B&F Bulletin<br />
how to channel them. That’s why I love being invited<br />
to do something that someone with more experience<br />
sees as valuable. I would be happy to serve on your<br />
committee, but I have to know you want me. Want me<br />
to present a poster or serve on a panel? Sign me up.<br />
Literally. Because I’m not yet sure how to do my own<br />
signing up. Want me to write a short piece for the<br />
Bulletin? No problem. I can get you 600 words in three<br />
hours. But you have to ask, because right now the<br />
process for volunteering is still opaque, at least for me. I<br />
Submit citations for articles and editorials, book<br />
reviews, interviews, books or chapters in books,<br />
Web sites, professionally oriented blogs, and<br />
workshops for inclusion in our annual bibliography.<br />
The <strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong> Bibliography will<br />
be published in the B&F <strong>Division</strong> Bulletin, and will<br />
be distributed at a reception at the June 2008<br />
conference in Seattle.<br />
Shout it out! Send your citations by May 7 to:<br />
bfpubs@gmail.com<br />
To see if your work was already included in last<br />
year’s B&F bibliography, check<br />
www.slabf.org/publications.html<br />
Monica Kirkwood, Chair, Publications Committee<br />
bfpubs@gmail.com<br />
765/494-7873<br />
plan to figure it out, but there are a lot of other things I<br />
need to figure out as well. I’d be grateful if you could<br />
help me with this one.<br />
Brett Bonfield works at the University of Pennsylvania’s<br />
Lippincott Library of the Wharton School and at<br />
Temple University’s Paley Library. He graduated from<br />
Drexel’s MS LIS program in September 2007 and can be<br />
reached at brett@disappearingmoment.com.<br />
Laura Leavitt Michigan State University<br />
leavitt9@msu.edu. 517/355-4647<br />
Shout It Out!<br />
Have you published a paper or<br />
an article in 2007?<br />
Do you maintain a Web site?<br />
Have you edited a book this year?<br />
We want to know about it!<br />
If you have published or presented<br />
professional works in 2007,<br />
please let us know.<br />
Spring 2007 8
B&F Bulletin<br />
What to do about the gray (literature, that is) has been<br />
an important topic in libraries for years. Gray literature<br />
is a special type of resource. The term is used to<br />
describe material that can be hard to classify and to<br />
find. Essentially, gray (or grey) literature is material<br />
that has not passed through the typical commercial<br />
publication process. It is not a book, which often goes<br />
through a year-long editorial process after it is accepted<br />
by a publisher from an author. It is not a journal article<br />
that has been reviewed by peers even before acceptance,<br />
nor is it a magazine or newspaper article that has been<br />
reviewed and edited by a publishing company.<br />
What types of materials are gray literature? Reports,<br />
white papers, preprints and working papers, conference<br />
presentations, standards and specifications, catalogs<br />
and trade literature, and documents internal to an<br />
organization. Many formats of gray literature have<br />
some important characteristics in common. Since they<br />
don’t go through a commercial publisher, they may be<br />
more current than books and articles. They are often<br />
produced by practitioners and therefore may be quite<br />
practical, with important facts and figures, statistics,<br />
and details. The subject treatment may be focused or<br />
targeted, and it may show a bias. For all these reasons,<br />
it often makes sense to add gray literature to the books<br />
and journals you already use in your research.<br />
Finding Gray Literature<br />
Though much of it is scientific or technical, there can<br />
be gray literature in any subject. Gray literature is<br />
often authored by individuals or workgroups in<br />
governmental organizations, businesses, professional or<br />
trade associations, and academic institutions.<br />
One of the problems in collecting gray literature in<br />
libraries has been the difficulty of identifying items—it<br />
is frequently hard to find the author or the issuing<br />
Making Marketing Materialize<br />
Cris Olson<br />
GRAY MATTERS<br />
organization. Even if you are able to identify and locate<br />
authors and agencies, these organizations may not be<br />
interested in selling or distributing the items. Although<br />
library catalogs may contain records for some gray<br />
literature, there is much that never makes it into the<br />
catalog or into article databases.<br />
Enter the Web. Many previously hard-to-find authors<br />
and agencies now maintain their own Web sites, where<br />
they often archive the informal publications that<br />
constitute gray literature. Much of what fills up the<br />
Google pages in a typical search may be considered<br />
gray literature. Even if you only have a piece of the<br />
author or institution name, you may be able to turn up<br />
a reference using an Internet search engine.<br />
However, you need to exercise the same caution you<br />
do with the result of any Internet search. Examine the<br />
site to make sure it is authentic. Note carefully the<br />
credentials of the organization and authors. Determine<br />
release dates and check to see if the work has been<br />
updated or superseded.<br />
Good Resources for Gray Literature Searching<br />
You can speed up the work of verifying your sources if<br />
you search for gray literature on a qualified subset of<br />
the entire Internet. The GrayLIT Network<br />
(http://www.osti.gov/graylit/) acts as a portal to<br />
many federally funded research and development<br />
reports in energy. A Virtual Technical Reports Center<br />
(http://www.lib.umd.edu/ENGIN/TechReports/Virt<br />
ual-TechReports.html) collects preprints and technical<br />
reports for institutions around the world. There are<br />
several other gray literature portals, many of them<br />
concentrating on particular disciplines or issuing<br />
agencies.<br />
Using scholarly search tools can help screen out the<br />
gray stuff that doesn’t measure up. Try Google Scholar=<br />
Spring 2007 9
B&F Bulletin<br />
(http://scholar.google.com) instead of plain Google—<br />
it has the unique advantage of reporting the number of<br />
times that a work has been cited. If other academic<br />
papers have cited one, it ups the validity of the original<br />
work. While most library catalogs may list some<br />
gray literature, WorldCat (http://www.worldcat.org),<br />
which combines the library catalogs of 10,000 libraries<br />
worldwide, has many more. If a gray literature work<br />
has been acquired by a library (or several), it’s probably<br />
a credible source for research. The Carmun social<br />
networking site for students (http://www.carmun.com)<br />
has a growing index of gray literature as well as books<br />
and journal articles; Carmun encourages users to give<br />
each work cited a one- to five-star rating, and they can<br />
also add notes.<br />
Don’t forget to check with a special librarian to find out<br />
more about gray literature in their particular field.<br />
Librarians can tell you when it may be appropriate to<br />
use gray literature in your work; they can describe the<br />
many different types of gray literature; and they can<br />
point you to excellent specialized sources for finding<br />
what you need. If you have a question about the quality<br />
of something you have found, ask a librarian to help<br />
you work through the process of evaluating it.<br />
This article was reproduced with the kind permission of<br />
Emerald Group Publishing and its LibraryLink virtual<br />
community service (http://www.emeraldinsight.com/<br />
librarylink).<br />
Cris Olson Cris Olson & Associates<br />
cris@crisolson.com 410/827-5642<br />
Spring 2007 10
B&F Bulletin<br />
On the Job<br />
One of the most frequent reactions I get when I tell<br />
anyone that I have my own business as a consultant is<br />
the comment that my workflow and income must be<br />
either feast or famine. Before the well-meaning<br />
commentator even knows which sector of consultancy I<br />
work in, they are pontificating about the difficulties of<br />
having either too much work to cope with or too little<br />
to occupy me fully. They usually have the smile of the<br />
fully employed, knowing exactly when and where their<br />
next paycheck is coming from. There are no problems<br />
for them with the issues of the business cycle in their<br />
company.<br />
If you are toying with the idea of becoming selfemployed<br />
you may be wondering if this is one of the<br />
serious pitfalls and is it worth the risk? I did a search on<br />
the Internet when I was planning this column and<br />
found a plethora of training consultants (self-employed,<br />
of course) who offered courses and sessions about how<br />
to avoid or influence feast or famine cycles. The<br />
sessions offered seemed to emphasize that consultancy<br />
by its very nature is a feast or famine business (a<br />
business that follows the ups and downs of the<br />
economic cycle) and that companies would not engage<br />
them in downturns. The other prominent aspect of<br />
business that was covered in this search was the feast or<br />
famine approach to sales campaigns.<br />
I can honestly say that in all my nearly 20 years of<br />
business I have never really encountered this problem<br />
and I am baffled as to why it is cited so often as one of<br />
the major reasons for not becoming self-employed.<br />
What have I done that has avoided the issue? I really<br />
think it comes down to diversity. My definition of<br />
business information is wide and all encompassing. I<br />
am willing to use whatever definition the proposed<br />
project warrants and apply the concept as broadly as<br />
Sylvia R. M. James<br />
CAREERS, JOBS, RECRUITMENT, &<br />
LIFE IN <strong>THE</strong> BUSINESS & FINANCE WORLD 14<br />
Feast or Famine ?<br />
In the fourteenth installment of her discourse in our ever challenging world,<br />
Sylvia James once again gives us her advice.<br />
the client or potential client expects. For me, this might<br />
be research, training advisory work, consultancy,<br />
strategic planning or writing, and for each project the<br />
client as paymaster dictates exactly what needs to be<br />
accomplished. I have also always done a fair amount of<br />
unpaid association work, which also adds depth to my<br />
experience.<br />
So, a simple research project on a company that takes<br />
half a day is as much business information as discussing,<br />
writing, preparing, and presenting a tailored in-house course<br />
on aspects of researching hedge funds for a law firm over<br />
the course of five days. These are both projects I did in<br />
one week a few months ago while working on an ongoing<br />
strategic plan for the information needs of a professional<br />
firm. It lasted over nearly two months of lapsed time.<br />
What can be difficult for the new business information<br />
freelancer is the ability to assess how these projects can<br />
fit together and be completed side by side the various<br />
deadlines set in the project proposals. This is the<br />
downside of the feast. Take on too much and you can<br />
really over extend yourself. I have had periods where<br />
work slows a little and this can be the most worrying<br />
aspect of this type of work, if you are inexperienced.<br />
The spectre of sitting around waiting for the next (or<br />
even the first) assignment will very definitely seem like<br />
famine. It can be very frustrating waiting for clients,<br />
who can’t seem to decide whether to go ahead with a<br />
project or not.<br />
Here are my tips for avoiding the feast or famine issue.<br />
I have also dealt with several of these points in more<br />
details in some of the previous “On the Job” columns.<br />
When you begin your business:<br />
• Make sure your business information service is<br />
delivering something special and make sure your=<br />
Spring 2007 11
B&F Bulletin<br />
message about this special activity and delivery (the<br />
value proposition) is really clear.<br />
• Have you done everything you can do costeffectively<br />
to make your marketing and proposals<br />
look professional and credible? To be successful,<br />
consultants must have both exceptional consulting<br />
skills and client relationships that are rooted in<br />
trust. Are you doing everything you can to forge<br />
strong relationships at all levels with your current<br />
or prospective clients and also in the wider business<br />
information community?<br />
• Are there any ways you could use your existing<br />
networks to get a regular flow of new projects and<br />
make your new venture a success?<br />
When you have established your business:<br />
• Re-think who you are selling to from time to time.<br />
Understand how to price your time based on client<br />
expectation, competition, and your actual utilization.<br />
If you under price, it is much more difficult to increase<br />
the price significantly for subsequent projects. What<br />
are your real capabilities (and limitations) and what<br />
client needs are you able to serve? This is often<br />
more difficult to answer than it seems.<br />
• Referral by word of mouth is perhaps the most<br />
important method of securing steady project flow.<br />
Clients tend to offer work first to those they know,<br />
so networking with the most appropriate people is<br />
vital.<br />
• Since lead times to secure a large contract can often<br />
be measured in years from initial contact, try and<br />
find a mixture of different types of business. I just<br />
got a significant first contract from a contact I have<br />
known for over 20 years! This is always a surprise<br />
for new business information freelancers.<br />
• Assess how you can help the client see that they<br />
have a problem and plan out a project proposal that<br />
will solve it. If you only work on projects that have<br />
been specified by your client, you will only be paid<br />
on a “time” basis rather than on a “value” basis.<br />
This often happens with business information<br />
research projects. Think about how you can<br />
significantly add value to the results of the search<br />
rather than just delivering a standard set of<br />
documents. To follow the theme, do you charge for<br />
your time by the day or do you price according to<br />
value? Some work may be better priced on a<br />
finished-project basis. Experiment with proposals<br />
•<br />
based on the value you deliver in completing the<br />
project.<br />
Make sure you are prospecting continuously,<br />
otherwise famine then feast then famine will keep<br />
on happening. Ensure that you have put systems in<br />
place that guarantee that every day your name is<br />
becoming more and more known in the<br />
marketplace. Most business information<br />
professionals prefer doing the research, i.e.,<br />
problem solving, rather than marketing and seeking<br />
out new work. Unless you are constantly<br />
prospecting and building your personal brand in the<br />
marketplace, you will always experience the feast<br />
and famine cycle. Another possibility is to delegate<br />
the prospecting. How about creating an<br />
•<br />
information product that could be freely distributed<br />
among your clients? This could be online content, a<br />
news bulletin, or running an automated referral<br />
generation system.<br />
Reconsider spending serious money printing flyers<br />
and brochures. The current view is that this is<br />
wasted money. Clients typically have a tray<br />
overflowing with brochures from freelance<br />
•<br />
consultants looking for work. They comment on<br />
how they never have time to read them and confirm<br />
that they only approve projects to those chosen by<br />
personal recommendation.<br />
Keep on top of the administration and invoices.<br />
Don’t forget the taxes and the sometimes 60+ day<br />
payment times from clients. Ensure you minimize<br />
nonbillable time and maximize time spent on<br />
projects or the personal time you hoped you would<br />
get when you decided to go it alone.<br />
Running your own business is different from working for<br />
an employer full time. If you are experiencing feast or<br />
famine, you need to analyze what you expect and hope to<br />
achieve from the process and don’t underestimate the<br />
problems and difficulties that can and do emerge.<br />
You are the one who has the necessary qualities and<br />
abilities to make a success of it and ensure effective<br />
continuity.<br />
Information Foraging: http://library.northampton.ac.<br />
uk/blog/index.php/2007/04/03/information-foragingfeast-or-famine/<br />
Sylvia R. M. James Sylvia James Consultancy<br />
44 1444 452871<br />
da_james@11daymer.freeserve.co.uk<br />
Spring 2007 12
B&F Bulletin<br />
Conference Connections Toby Pearlstein<br />
Past Chair<br />
DIVISION RECOGNIZES CONTRIBUTIONS OF MEMBERS<br />
AND SUPPORTS PROFESSIONAL DEVELOPMENT THROUGH AWARDS<br />
SECOND ANNUAL AWARDS RECEPTION, DENVER, JUNE 2007<br />
At the Annual Conference in Denver this past June,<br />
our <strong>Division</strong> took the opportunity to both recognize<br />
those who have achieved distinguished service and<br />
contributions to the profession as well as to provide<br />
professional encouragement in the form of cash<br />
stipends to several students and professionals. It was a<br />
pleasure for the Awards Committee (Toby Pearlstein,<br />
Chair, Sylvia James, Robert Clarke, Awilda Reyes, and<br />
Leslie Reynolds) to join other members of the <strong>Division</strong><br />
and association in bestowing the accolades these<br />
individuals so richly deserve.<br />
During the second annual awards reception, the<br />
following were presented:<br />
B&F Award for Outstanding Achievement in<br />
<strong>Business</strong> Librarianship Sponsored by BNA, Inc.<br />
To Ann Cullen, Curriculum Services Librarian, Baker<br />
Library, Harvard <strong>Business</strong> School, Cambridge, MA.<br />
Ann was recognized for two important contributions:<br />
• Her professional writing and publishing, especially<br />
interviews of HBS staff on business topics of great<br />
interest to business and finance information<br />
professionals. The full text of her HBS publications<br />
can be viewed at http:// search.hbs.edu:8765<br />
/hbswk/?qt=Ann+Cullen. Harvard University Library<br />
Notes also published her profile, available at<br />
http://hul.harvard.edu/<br />
1314/cullen.html.<br />
publications/hul_notes_<br />
• Her role as the Vendor Relations Chair for the<br />
<strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong>. Ann has done a great<br />
job of taking in hand scattered vendor relations<br />
activities and putting them into a system that helps<br />
the <strong>Division</strong> track what is being done for the<br />
forthcoming Annual Conference, and also serves as<br />
a foundation for building a centralized history of<br />
the <strong>Division</strong>’s vendor relationships and<br />
sponsorship. This will be invaluable for the<br />
<strong>Division</strong>’s financial health going forward.<br />
B&F Distinguished Member Award Sponsored by<br />
SkyMinder, Inc. and Alert Publications, Inc.<br />
Awarded to Judy Field and Charlotte Kohrs.<br />
Judy Field has served as a librarian/library manager<br />
and university faculty member with distinction since<br />
1962, which is when she joined our <strong>Division</strong>. She<br />
served as chair of the <strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong> for<br />
two terms from 1972 until 1974. Her first position was<br />
as the Library Manager at Western Electric/Bell<br />
Telephone Laboratories in Indianapolis, starting in<br />
1962. From 1965 through 1972 she held positions in<br />
four specialized libraries at the University of Michigan.<br />
Wanting to branch out and diversify, she spent the next<br />
several years as the head of the General Reference<br />
Department at the Flint (Michigan) Public Library. To<br />
round out her experience she was the director of the<br />
Minnesota State Legislature Library, and a year as a<br />
management consultant when she returned to<br />
Michigan. With all of this practical experience, the next<br />
logical step was to teach what she knew. Wayne State<br />
University’s Library Science Program hired her as a<br />
part-time adjunct faculty in the late 1980s, and she has<br />
been a full-time senior lecturer since 1994. In addition<br />
to her work experience and exemplary service within<br />
SLA, at all levels and in many aspects, Judy has been a<br />
champion at mentoring, not only students but many<br />
professionals who have had the privilege of working<br />
and/or interacting with her.<br />
Charlotte Kohrs began her distinguished career as a<br />
librarian/library manager in 1977, which is when she<br />
joined our <strong>Division</strong>. She served as chair of the <strong>Business</strong><br />
& <strong>Finance</strong> <strong>Division</strong> in 1985–1986. Her first position<br />
was in the library of Peat, Marwick, Mitchell (now<br />
KPMG) in the Houston office. After several years<br />
there, she and her husband moved to the Washington,<br />
DC area. Soon thereafter she began a 10-year stint with<br />
the NBC News library. She commented that “the first<br />
few years at NBC were during the S&L crisis and all=<br />
Spring 2007 13
B&F Bulletin<br />
those previous years in an accounting library setting<br />
prepared me for the research that was required,<br />
supporting [among others] Irving R. Levine, the<br />
business and economic reporter for NBC.” She is now<br />
retired, but she hasn’t slowed down much, as she<br />
continues to be a valuable contributor to our<br />
profession, serving in various leadership roles<br />
(including the conveyor of the SLA Retired Members<br />
Caucus), participating in the SLA Annual Conference,<br />
and mentoring association members.<br />
The Awards Committee also oversaw the following<br />
<strong>Division</strong> awards:<br />
B&F <strong>Division</strong> Professional Grant and Student<br />
Stipends (Awilda Reyes, Chair)<br />
This year, professional grants were awarded to Lisa<br />
Ryan, a librarian with the Christie’s auction house in<br />
New York, and David Brackus, a research librarian<br />
from Houston, Texas.<br />
The recipients of the student stipend awards were Tara<br />
Bambrick (McGill University, Montreal, Canada),<br />
Cindy Elliott (University of Arizona, Tucson), Diane<br />
Owens (University of Kentucky), and Leslie Wolf (San<br />
Jose State University, San Jose, CA).<br />
B& F <strong>Division</strong> International Travel Award (Robert<br />
Clarke, Chair)<br />
This award was sponsored by ISI Emerging Markets<br />
and given to Ms. Shivanthi Weerasinghe, librarian,<br />
Bank of Ceylon, Colombo, Sri Lanka.<br />
We were very pleased that Mr. Muhammad Shafiq<br />
(librarian, Information Resource Centre, Securities and<br />
Exchange Commission of Pakistan), who was last<br />
year’s winner of the International Travel Award and<br />
had been unable to travel to Baltimore, was able to join<br />
us in Denver to receive his award in person. Having<br />
two members from so far away participate in the<br />
<strong>Division</strong>’s conference activities was a great treat and<br />
underscores the international reach of B&F.<br />
SLA Europe/B&F <strong>Division</strong> Student Award<br />
Additional evidence of the <strong>Division</strong>’s international<br />
reach was a new annual award—presented for the first<br />
time in Denver—the SLA Europe/B&F <strong>Division</strong><br />
Student Award. We have a long history of supporting<br />
students from North America attending the conference<br />
and this new award not only gives us an opportunity to<br />
reach out and work with an SLA chapter, but also<br />
extends our support to students of the European<br />
community. The award process was so successful this<br />
year that we hope to jointly offer two stipends with<br />
SLA Europe for the Seattle conference in 2008.<br />
Further, the Executive Board is now exploring the<br />
opportunity for a similar cooperative effort with the<br />
Asia/Pacific chapter.<br />
This award, sponsored by Books 24x7, was received by<br />
Verena Till, a graduate student in Library and<br />
Information Management, Stuttgart Media University.<br />
The <strong>Division</strong> Centers of Excellence Award was also<br />
presented in Denver and is covered in a separate article<br />
by Leslie Reynolds in this issue of the Bulletin.<br />
I want to extend a huge thanks to all who were<br />
involved in the awards process, from working with the<br />
Executive Board and sponsors on funding these awards<br />
to soliciting nominations, reviewing them, and<br />
selecting winners. These volunteers enable the <strong>Division</strong><br />
to reach out to current and potential members and both<br />
support and recognize their professional development<br />
and contributions. Below are the names of those who<br />
participated in our efforts for 2007.<br />
Overall <strong>Division</strong> Awards Committee: Sylvia James, Robert<br />
Clarke, and Leslie Reynolds.<br />
SLA Europe/B&F Student Award: Toby Pearlstein, Sylvia<br />
James, Rachel Kolsky, Barbara Robinson, and Awilda<br />
Reyes.<br />
International Travel Award: Robert Clarke (Chair), Toby<br />
Pearlstein, and Sylvia James.<br />
Grants and Stipends: Awilda Reyes (Chair), Geneviève<br />
Lemire (previous student stipend winner), Laura<br />
Leavitt, and Advisor, Ester Gill.<br />
Centers of Excellence Award: Leslie Reynolds (Chair) with<br />
Tom Marini and judges Tomalee Doan, Sylvia James,<br />
Susan Klopper, Cindy Lenox, and Kathy Long.<br />
It’s never too early to think about next year’s awards<br />
process. We strongly encourage nominations/selfnominations.<br />
You can find out more information by<br />
contacting Hal Kirkwood (Kirkwood@purdue.edu),<br />
who will take on the role of Awards Chair, or by<br />
visiting the B&F Web site and clicking on Awards<br />
(http://slabf.org/division_awards_desc.html) to see<br />
descriptions and contact information related to each.<br />
Toby Pearlstein Bain & Co.<br />
toby.pearlstein@bain.com 617/572-2943<br />
Spring 2007 14
B&F Bulletin<br />
Conference Connections Awilda Reyes<br />
Chair, Grants & Stipends<br />
This year, the B&F <strong>Division</strong> presented two<br />
professional grants awards and four student stipends<br />
awards at its annual business luncheon meeting; held<br />
at the SLA Annual Conference in Denver, Colorado.<br />
Each of the awards was worth $1,200 and was used<br />
by the winners to attend the conference. All of the<br />
winners were members of SLA <strong>Business</strong> & <strong>Finance</strong><br />
<strong>Division</strong>.<br />
The student recipients worked as proctors, helping with<br />
the CE courses offered by the <strong>Division</strong>. They also<br />
agreed to serve on one of the B&F Committees<br />
Roundtables during 2007/2008. The grant winners will<br />
be serving on the Grants and Stipends Committee in<br />
the future to ensure continuity on the committee and<br />
enthusiasm for the award program.<br />
The committee members for this year were: Geneviève<br />
Lemire, previous student stipend winner from<br />
Bombardier Amphibious Aerospace, Quebec, Canada,<br />
and Laura Leavitt from Michigan State University.<br />
Esther Gil from the University of Denver is the advisor<br />
and past chair of the committee. We had the task of<br />
evaluating 13 applications for the student stipends and<br />
seven for the professional grants.<br />
Biographical information about this year’s winners and<br />
their essays are provided below.<br />
Professional Grant Award Winners<br />
David Brackus currently works as a business librarian in the<br />
Houston office of a New York-based global financial services<br />
firm, where he provides reference services to investment<br />
bankers working in the energy sector. He was offered the<br />
position shortly before the start of the 2007 SLA Annual<br />
Conference in Denver.<br />
He holds a Bachelor’s Degree from the University of<br />
Wisconsin and a Masters Degree in Information Studies<br />
from the University of Texas. Without this award, he would<br />
not have been able to attend the 2007 SLA Annual<br />
Conference.<br />
Receiving the grant was greatly appreciated and<br />
came precisely at the right time, because it gave me<br />
2006–2007<br />
GRANTS AND STIPENDS WINNERS<br />
an opportunity to get a head-start on my new<br />
position. Although I have a background in the<br />
energy industry, it’s on the technical side, whereas<br />
my new position focuses on the business side of the<br />
energy industry. Therefore, one thing I sought to<br />
do was hit the exhibits and make contact with as<br />
many business-related vendors as possible. As I<br />
came to find out, one vendor beat me to the<br />
punch—he had already made contact with my<br />
predecessor and said, “You don’t know this, but<br />
I’ll be in Houston on Friday to give you some<br />
training!”<br />
I also attended sessions—topics of interested related<br />
to my industry but also other sessions that I thought<br />
might be useful down the road. I was heavy on the<br />
business sessions but also found time to attend an<br />
interesting session on libraries in third-world<br />
countries. Coming off a successful job search, I also<br />
attended a retrospective session on finding one’s<br />
dream job and how to keep one’s researching skills<br />
up-to-date by keeping an eye toward the future.<br />
Another thing I did was network. I went to breakfast<br />
meetings, lunch meetings, dinner meetings—even<br />
met people at happy-hour events and events<br />
scheduled in-between. I went to the EBSCOsponsored<br />
baseball game Saturday night at Coors<br />
Field (where I saw the home town Colorado Rockies<br />
beat the Cincinnati Reds), and the dessert party<br />
sponsored by Elsevier on Monday night. One thing I<br />
particularly enjoyed was all the networking open<br />
houses held in the evenings—I attended all the<br />
<strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong> open houses and even<br />
attended a Solo Librarians open house. Although I’ll<br />
have several counterparts in both New York and Los<br />
Angeles, I’m the only librarian in the Houston office<br />
and I truly appreciated the Solo Librarians’<br />
suggestions and ideas. I attended the <strong>Business</strong> &<br />
<strong>Finance</strong> <strong>Division</strong> breakfast meeting Monday<br />
morning and also the Awards Reception later that<br />
evening.=<br />
Spring 2007 15
B&F Bulletin<br />
One special social event I attended was the SLA<br />
Texas Chapter reception, held Monday night at<br />
Rialto Café on Sixteenth Street. It was a great venue<br />
and since I was on the planning committee, it was<br />
nice to see people from the Lone Star State with<br />
whom I had worked virtually in putting this<br />
reception together.<br />
I attended the opening session on Sunday and the<br />
closing session on Wednesday, and listened with great<br />
interest to both speakers, Al Gore and Scott Adams. I<br />
was very impressed with Al Gore, in particular—while<br />
I know many politicians have a cursory knowledge<br />
about many subjects, he appeared to have a wider<br />
depth of knowledge on libraries than I would have<br />
originally thought.<br />
One thing that made the conference great was the<br />
host city of Denver, Colorado. What a wonderful<br />
city in which to hold a conference! Everything<br />
seemed to be near each other—the Hyatt Hotel being<br />
so close to the Colorado Convention Center, which<br />
was close to the Sixteenth Street Mall with lots of<br />
eating and shopping options. And speaking of<br />
shopping, the only shopping I thought was truly<br />
fitting for a library conference was a stop at the<br />
famous Tattered Cover Book Store, conveniently<br />
located in the historic LoDo District.<br />
One other great thing about having the conference in<br />
Denver was that it happened to take place the same<br />
weekend as the Capitol Hill People’s Fair, located near<br />
the State Capitol Building. What an interesting array of<br />
food and art booths for people watching! What I<br />
particularly appreciated was that it was a nice diversion<br />
for a couple of hours on Sunday.<br />
One thing I’ll take from this conference was the<br />
chance to look outside the box. It was interesting to<br />
see what works in other libraries and information<br />
centers and how their solutions to similar problems<br />
can be addressed. What a refreshing way of looking at<br />
things! I certainly came back to Houston energized,<br />
not only about my new job opportunity but also at<br />
being involved with SLA at both the state and<br />
national levels.<br />
In conclusion, this conference could not have come at a<br />
better time—right on the heels of a new job, it gave me<br />
an opportunity to become totally immersed with<br />
potential resources I’ll likely be using in the future. It<br />
also gave me an opportunity to widen the lens through<br />
which I view the corporate library world. I truly<br />
welcome the many challenges that await me in the<br />
months to come and again, I am most appreciative of<br />
the <strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong> for helping to make<br />
this opportunity for me to attend the 2007 SLA Annual<br />
Conference happen. I’ll look forward to seeing<br />
everyone again—and taking on a more active role—in<br />
Seattle in 2008!<br />
Lisa Ryan is the Associate Librarian at Christie’s, the<br />
auction house. She graduated with a Master’s of Science in<br />
Library and Information Science from Pratt Institute and a<br />
Bachelor of Science degree from Fashion Institute of<br />
Technology, State University of New York. Lisa was<br />
instrumental in establishing SLA @ Pratt, the SLA student<br />
group at Pratt Institute and received the SLA New York<br />
2006 Distinguished Service Award in recognition of this<br />
accomplishment. She was also the recipient of the George<br />
Simor Merit Award in Archival Management at Pratt<br />
Institute in 2006. She used the professional grant to attend<br />
this year’s conference to further her professional<br />
development. Without this award, she would not have been<br />
able to attend.<br />
Thank You.<br />
First, I would like to thank the <strong>Business</strong> and <strong>Finance</strong><br />
Awards Committee for taking the time to evaluate<br />
my application and grant me the stipend. I really do<br />
appreciate the time you took to volunteer and serve<br />
on this committee. I would especially like to thank<br />
Awilda Reyes for her leadership of this committee.<br />
Second, I would like to thank my fellow SLA<br />
<strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong> members for your<br />
continued support of the grant program for both<br />
students and professionals. Third, I want to thank my<br />
fellow <strong>Business</strong> & <strong>Finance</strong> New York Chapter<br />
colleagues who provided me with support while I<br />
was a student and continue to provide me support as<br />
a professional.<br />
Previous Conferences<br />
As a student I had attended and volunteered at the<br />
2003 New York and 2006 Baltimore conferences.<br />
The Denver SLA 2007 conference was my first<br />
conference to attend as an employed information<br />
professional. At the New York and Baltimore<br />
conferences I had a less focused itinerary. I was a<br />
student and had the luxury of treating the conference<br />
like a tasting platter. I attended a variety of sessions<br />
and talked to vendors. There were always more<br />
sessions I wanted to attend than I had time for and I<br />
never was able to find out about all of the vendor’s<br />
products I was interested in.=<br />
Spring 2007 16
B&F Bulletin<br />
Mission<br />
The day I came back from the Baltimore conference<br />
last year I had a job offer from Christie’s. I accepted the<br />
position of Associate Librarian. This year I<br />
approached the conference with a more focused<br />
itinerary. I had a to-do list of what I needed to learn<br />
to help me succeed in my new position. I thought I<br />
would be able to go to every session and talk to<br />
every vendor that interested me. I really thought<br />
this year would be different. Did I succeed? Well, yes<br />
and no. I spent hours learning about new trends and<br />
technologies and listening to stimulating sessions<br />
about the challenges and opportunities facing<br />
information professionals. I spent even more hours<br />
talking to vendors at the Info Expo Center during the<br />
day and to my colleagues at the evening receptions.<br />
However, thanks to the SLA staff, Denver Chapter<br />
members, and conference planning committees, there<br />
were more sessions and events that I wanted to<br />
attend than was humanly possible. That is a good<br />
thing.<br />
Info-Expo Hall<br />
I am proud to say I filled out my passport and only<br />
once did I pull out my real U.S. passport to be stamped<br />
by a vendor. There were so many interesting vendors to<br />
visit. There were several vendors I had on my wish list<br />
who exhibited at an SLA conference for the first time<br />
this year. I like being able to talk to vendors in person. I<br />
spent most of the conference on the exhibit floor. It was<br />
time very well spent. We are currently trying out some<br />
of the products from vendors at the SLA conference<br />
and I have my eye on some other vendors for future<br />
projects.<br />
Networking<br />
One of the priceless benefits of being a member of SLA<br />
is the opportunity to network. I was able to meet<br />
students and professionals at the <strong>Business</strong> & <strong>Finance</strong><br />
<strong>Division</strong> breakfast and business meeting. Being a part<br />
of the New York chapter gives me many opportunities<br />
to network in New York. By attending the conference<br />
in Denver I expanded my personal network of<br />
information professionals.<br />
Sessions<br />
The synergy session with Tom Hogan, Stephen<br />
Abram, Clifford Lynch, and Eugenie Prime on<br />
Monday was nothing short of inspiring. It was<br />
synergy and energy. I was truly energized. I had read<br />
articles by and about all four of them, so seeing and<br />
hearing them in person was a real treat. The opening<br />
general session with Al Gore was also exciting. Other<br />
sessions I attended included topics about genealogical<br />
electronic resources and content management<br />
systems.<br />
Wine<br />
Christie’s has a wine department, which I know little<br />
about so I eagerly attend the session: Wine—A Whole<br />
New World. Christopher Noble, an analyst from<br />
Rabobank’s Food and Agribusiness Research<br />
Department, spoke about emerging wine markets. I<br />
learned about wine and wine information resources. Of<br />
course, I can’t mention wine and not mention the B&F<br />
receptions where wine is free flowing. I attended the<br />
B&F Open House on Saturday, the B&F Awards<br />
Reception on Monday, and the B&F Open House<br />
followed by the Information Technology <strong>Division</strong><br />
Gold-Digger’s Ball on Tuesday. Not only was I able to<br />
have wine and hors d’oeuvres at the open houses, I was<br />
also able to talk to my colleagues and get feedback on<br />
ideas.<br />
The theme of the conference, “Climbing to New<br />
Heights,” is exactly how I feel about my experience.<br />
Thank you again for the generous grant.<br />
Student Stipend Winners<br />
Tara Bambrick received her Masters of Library and<br />
Information Studies with a specialization in Knowledge<br />
Management from McGill University in May 2007. Her<br />
other degrees include a Master of Arts in Quantitative<br />
Psychology from the University of Virginia and a Bachelor of<br />
Arts in Psychology. For the past 18 years, she has both<br />
supported and conducted her own research on topics ranging<br />
from statistical test equation to multidisciplinary education<br />
and collaboration.<br />
I was extremely pleased to be awarded one of the<br />
<strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong> Student Stipends as it<br />
enabled me to attend what I anticipated was going to<br />
be an important and exciting conference. I have sent<br />
posters and presentations to conferences before, but<br />
have never been able to attend myself, so not only was<br />
this my first SLA conference, but it was also my first<br />
conference ever. I can now say that the experience was<br />
long overdue.<br />
I had two major goals in attending this event. First, as a<br />
student, I found that it wasn’t often that we got to meet<br />
real live information professionals working outside of=<br />
Spring 2007 17
B&F Bulletin<br />
academic and public librarianship—especially those<br />
working in business/finance, competitive intelligence,<br />
and knowledge management. I had a strong desire to<br />
meet practicing professionals and find out about<br />
alternative or nontraditional career paths. The<br />
conference was indeed the perfect opportunity to do<br />
this. I came home with a number of ideas and some<br />
renewed inspiration.<br />
A second goal was to investigate the studentprofessional<br />
environment with SLA as a whole, and to<br />
discover whether I might be able to find opportunities<br />
to contribute in the future. As the president of<br />
McGill’s SLA student chapter, I tried to create<br />
opportunities for students to meet and learn from<br />
professionals, and this is something I enjoyed being a<br />
part of. I believe that, in most disciplines in general,<br />
there is an under emphasis placed on mentorship,<br />
apprenticeship, and student-professional relationships.<br />
Yet activities of this nature are extremely important. It<br />
is students who are the potential new members in an<br />
organization or association—the ones who keep<br />
membership growing, ensure sustainability of<br />
programs and organizations, and who infuse groups<br />
with new ideas.<br />
I listened to Hal Kirkwood’s speech regarding B&F<br />
membership and noted that he said the numbers aren’t<br />
growing as much as they could be. I was initially<br />
surprised as B&F has not only a healthy financial<br />
situation, but also is one of the more active and<br />
dynamic divisions, as we all saw from the number of<br />
fantastic networking events and courses that were<br />
offered at the conference. I really felt that a strong and<br />
innovative effort with students, and perhaps some<br />
collaboration with both competitive intelligence and<br />
knowledge management, would be a good<br />
development strategy. I met a few motivated<br />
professionals both within B&F and other divisions who<br />
had similar ideas and I look forward to connecting<br />
further with these people.<br />
A professional association can mean many different<br />
things to people. Prior to attending the conference, I<br />
had a set of ideas about what SLA meant to me as<br />
both a student and a professional. Attending the<br />
conference not only solidified my professional<br />
identity, but I also came away with a clearer idea of<br />
what a professional association should aim to do and<br />
be for its members. I look forward to working further<br />
with SLA to meet and enhance its strategic agenda.<br />
Cindy Elliott received her Masters of Library and<br />
Information Studies from the University of Arizona in<br />
August 2007. She holds a Bachelor of Science in <strong>Business</strong><br />
Administration, with an emphasis in Marketing. Prior to<br />
obtaining her MLIS, Cindy worked for seven years in the<br />
field of marketing communications and academic advising.<br />
Cindy hopes to obtain a position in either an academic or<br />
special library after she graduates.<br />
The 2007 SLA meeting in Denver was a great<br />
opportunity to be among 5,000 other librarians and<br />
learn from their stories, ideas, inspirations,<br />
challenges, and triumphs in special librarianship.<br />
Thank you to the <strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong> for<br />
the chance to attend the conference as a student<br />
stipend scholarship winner. Through this opportunity<br />
I was able to observe, listen, and learn from<br />
librarians across the country in such diverse areas of<br />
special librarianship, and take away tips and lessons<br />
for becoming a twenty-first-century librarian that I<br />
will share.<br />
In one session, Roberta Shaffer, Executive Director of<br />
LC FLICC/FEDLINK, presented Government<br />
Librarians Get Savvy; the need for us all to become<br />
“horizontal librarians.” This is the librarian who is able<br />
to step outside one’s specific role and become a leader<br />
within a company; continuing to grow and learn in<br />
one’s position, and become competent in areas of<br />
project management, privacy, digital rights, research<br />
methodology and metrics, enterprise risk, customer<br />
resources, visualization, human-computer interaction,<br />
commercial psychology, and competitive intelligence.<br />
The role of librarian has shifted, and these are the skills<br />
that I plan to further develop and grow in the coming<br />
years as a “horizontal librarian.”<br />
Many librarians I talked with mentioned the<br />
increasing necessity to get outside the library and<br />
provide leadership through content provision; giving<br />
clients more than just links to articles, but<br />
commentary with synthesized and organized content<br />
and context that adds value to their client’s work. In<br />
the Super Searcher Secrets session with Mary Ellen<br />
Bates, she stressed telling the client why the<br />
information matters, and providing value to the<br />
information that the client could not get through a<br />
simple Google search. Through this discussion I<br />
discovered that we must continually be educating our<br />
clients, adding value for our clients in new and<br />
different ways, and making ourselves indispensable<br />
to our organizations. =<br />
Spring 2007 18
B&F Bulletin<br />
In emerging markets, the information sources available<br />
are not always reliable or accurate. The session<br />
Emerging Resources Intelligence Resources, hosted by<br />
the <strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong>, suggested reading<br />
The Economist regularly as a way to stay on top of<br />
foreign news. Gloria Reyes suggested looking at a<br />
variety of sources to find information about emerging<br />
markets, and putting together the pieces for a full<br />
understanding of what is going on within that country.<br />
I heard this sentiment echoed by several librarians at<br />
the SLA conference. We must be well read, and stay on<br />
top of many news sources so that we can be fully<br />
informed of what is going on in our country and in<br />
other markets.<br />
Diane M. Owens is currently a graduate student in the<br />
Library & Information Science program at the University of<br />
Kentucky, with a study focus in business information and<br />
research. She has an undergraduate degree in Systems<br />
Analysis from Miami University and has also completed a<br />
Certificate in <strong>Business</strong> Administration program at the<br />
University of Kentucky. Her extensive business experience at<br />
both small and large companies has been focused in the<br />
following areas: business analysis and research, project<br />
management, and technology development.<br />
Very early on a Saturday morning in June I boarded a<br />
plane in Lexington, Kentucky, to begin my journey to<br />
the SLA 2007 conference in Denver, Colorado. I admit<br />
that I was excited, but a bit nervous as well. I had been<br />
to conferences before, but this was my very first “real”<br />
library conference. (Thanks to B&F for the generous<br />
stipend that funded my trip!) Would I enjoy myself?<br />
Would I feel welcomed, being a graduate student and a<br />
conference first-timer? Would I walk away from the<br />
experience with a better idea of where I would like to<br />
take my career? The answer to each of these questions<br />
is a resounding Yes! Read on to learn a bit more about<br />
my experiences.<br />
I began preparing for the conference during the<br />
preceding week as I flipped through the conference<br />
program, trying to decide which sessions I would<br />
attend. This proved to be a bit more time-consuming<br />
than I had expected, since so many sessions seemed to<br />
grab my attention. I dutifully checked all the points of<br />
interest in the online conference planner, simply<br />
ignoring the messages that told me I had selected a<br />
variety of concurrent activities—it just couldn’t be<br />
helped. With no more time to dedicate to preparation,<br />
I figured I would just sort it all out when I got to<br />
Denver.<br />
Once I arrived in Denver, I headed to the hotel to meet<br />
up with my roommate and get a key to our room. I<br />
actually had never met this woman before, but had<br />
found her via the B&F listserv and we had<br />
communicated via e-mail. I decided I wanted to take<br />
every opportunity to meet people at the conference.<br />
What better way than to share a room with a complete<br />
stranger? To some people that might sound weird, but I<br />
know that my natural tendency is to be somewhat<br />
reserved. Since I didn’t know many people attending<br />
the conference, I didn’t want to fall into a trap of just<br />
hanging out by myself all the time. So, I figured that by<br />
sharing a room I would meet someone new and also<br />
would also be “forced” to attend a variety of evening<br />
events, as I wouldn’t have a hotel room to myself in<br />
which to “hide out.”<br />
Having met my roommate (who is lovely, by the way),<br />
I headed over to the conference for registration and to<br />
attend the CE course that I had signed up to proctor. I<br />
was immediately impressed with how well organized<br />
everything seemed to be. When things actually “work”<br />
as they are supposed to, even a simple registration<br />
process, the world is just a better place. I attended the<br />
CE course on using government information sources<br />
and learned more than I ever imagined. I had dabbled<br />
in some of these sources previously, but the instructor<br />
showed us so much more. I can’t wait until I have the<br />
occasion to use them again, as I’m sure I will be so<br />
much more effective than in the past. These sites are<br />
just ripe for the picking.<br />
I finished out my day by attending the Gore keynote,<br />
and then headed to dinner with a group of people I<br />
had never met. (Are you seeing a pattern?)<br />
Determined to meet people and make the most of my<br />
experience, I joined up with one of the dinner roundtable<br />
events. Good conversation and good food<br />
proved a wonderful end to my first day at the<br />
conference.<br />
The next few days were quite the whirlwind. I was<br />
up early each morning, attending 7:00 AM breakfasts.<br />
I typically don’t function much before 8:30, but when<br />
deciding which sessions to attend I figured that I’d<br />
still be on Eastern Time, so 7:00 in Denver would<br />
really feel like 9:00 to me. No problem! That strategy<br />
didn’t exactly work out, as I hadn’t factored in all the<br />
evening activities, which pretty much got me onto<br />
Denver time from the get-go. Nonetheless, each<br />
morning’s topic was interesting enough to get me up=<br />
Spring 2007 19
B&F Bulletin<br />
and going—a true testament to the high caliber of the<br />
conference sessions. The rest of my days were filled<br />
with thought-provoking lectures and walks through<br />
the sense-tantalizing exhibit floor. At first I was a<br />
little leery to approach the exhibitors, as I didn’t<br />
want to feel like I was wasting their time. I’m not<br />
currently in a position where I have any purchasing<br />
power in my organization, so I didn’t know how eager<br />
they would be to spend time with me. As with the<br />
many conference attendees, each of the vendors I<br />
spoke with was warm and welcoming. They took the<br />
time to explain their product to me, even though, in<br />
most cases, it was unlikely that a sale would result<br />
from their efforts.<br />
Each evening, as I had intended, I headed to a variety<br />
of social gatherings. One night I attended another<br />
dinner round-table; a second evening, I “party<br />
hopped” between vendor and division events.<br />
Regardless of what I was doing, I had a good time,<br />
met interesting people, and learned a bit more<br />
about the variety of careers and experiences<br />
possessed by individuals working in the world of<br />
special libraries.<br />
So, back to my three questions: Would I enjoy myself?<br />
Would I feel welcomed, being a graduate student and a<br />
conference first-timer? Would I walk away from the<br />
experience with a better idea of where I would like to<br />
take my career? As I stated in the beginning, the answer<br />
to each of these questions is Yes! I had a great time; I<br />
met a variety of people who all seemed genuinely<br />
interested in getting to know me and help out in<br />
whatever way they could; and my career horizons have<br />
been expanded exponentially. (In fact, I have a phone<br />
interview this week that is a direct result of the contacts<br />
I made at the conference.)<br />
Thank you again, B&F, for funding this opportunity! It<br />
has been the boost to take me to the next step on my<br />
“climb to new heights.”<br />
Leslie Wolf will receive her Masters in Library and<br />
Information Science from San Jose State University in May<br />
2008. She has a BA in Comparative Literature from the<br />
University of California, Berkeley. Leslie has over 15 years of<br />
experience as a service quality consultant, helping clients to<br />
improve performance in service metrics; processes and<br />
procedures; project management; and internal<br />
communication.<br />
My conference experience started on Friday, when I<br />
met two lively librarians on the airport shuttle to<br />
Denver. It ended on Wednesday, when I got on the<br />
airport shuttle to find a colleague from San Francisco<br />
on her way home. Wherever I looked around<br />
Denver, there were librarians—at the coffee shop; at<br />
the cocktail parties; at the hotel; at the Denver<br />
Museum. At the conference center I saw them<br />
listening, sharing, and blogging. Everywhere I<br />
looked, people were embracing old friends and<br />
making new ones.<br />
Everyone I talked to was encouraging and happy to<br />
answer the questions uppermost on my mind: how did<br />
people find their career path, and—because I needed to<br />
register the next week for classes—do I really need to<br />
take cataloging? The answers: I learned about the<br />
diversity of jobs possible with an MLIS, and I signed up<br />
for cataloging this fall.<br />
Another benefit was one you might not expect. The<br />
San Jose State University MLIS program is a longdistance<br />
learning program. Some of my classes are<br />
conducted only online, and some meet on campus<br />
once or twice a semester. I was surprised and<br />
pleased to find three people I knew from the<br />
program, and we had a great time over dinner<br />
comparing sessions, giving advice on classes, and<br />
offering career help.<br />
Choosing the “right” conference session is hard; there<br />
are always two others that look equally intriguing. Here<br />
are three that stood out for me.<br />
“Making a <strong>Business</strong> Case for the Information Center”:<br />
Lesley Robinson presented a thorough business case<br />
outline and facilitated some lively group interactions.<br />
Her discussion of the sweeping changes she made at the<br />
Financial Times was absorbing, and participants shared<br />
innovative ideas to measure the value of their<br />
information centers. It’s clear that you can never be<br />
complacent—you must always demonstrate value and<br />
actively market your services.<br />
“Finding the Concept: Using Ontologies and<br />
Semantics”: Because I just finished classes in<br />
vocabulary design and Web 2.0, I was fascinated to<br />
learn about the “next big thing”—the power of<br />
ontology to create Web-like relationships and to help<br />
people find concepts even when they don’t know<br />
exactly what words to search.<br />
“Collection Development in the Electronic Age”:<br />
We got a great set of questions to ask of the users<br />
and the vendors when purchasing digital resources. It=<br />
Spring 2007 20
B&F Bulletin<br />
also showed an interesting view of the digital<br />
divide: The University of Auckland Library is<br />
almost entirely digital. The Linda Hall Library is<br />
heavily committed to print resources with limited<br />
digital resources. Both made compelling cases for<br />
their divergent paths.<br />
Attending SLA was a great experience. I want to thank<br />
the <strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong> for this wonderful<br />
opportunity. I enjoyed meeting so many people at the<br />
breakfast and the awards reception, and I’m looking<br />
forward to serving on a committee and contributing to<br />
the success of the <strong>Division</strong>. In the process, I know I’ll<br />
build relationships and learn more about the workworld<br />
of the special librarian.<br />
SLA Europe’s Student Stipend Award Winner<br />
<strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong><br />
SLA Europe collaborated with SLA <strong>Business</strong> &<br />
<strong>Finance</strong> to provide an exciting opportunity for students<br />
who have never attended an Annual Conference. Any<br />
student currently enrolled in a library studies program<br />
during the academic year of 2006–2007 was eligible to<br />
participate. SLA Europe’s board hopes to continue this<br />
award in 2008 with continued cooperation from the<br />
SLA <strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong>. This year’s award<br />
winner, Verena Till, attended the June 2007 SLA<br />
Annual Conference in Denver, Colorado, and will<br />
serve on a panel to determine next year’s award<br />
winner.<br />
Verena Till has been enrolled in Library and Information<br />
Management at Stuttgart Media University, Germany since<br />
2005. At the moment she is completing a six-month<br />
internship in the information research division at a large<br />
market research company in Munich. During her studies she<br />
has focused on marketing and economic courses and project<br />
work. She will finish her studies in summer 2008 with a<br />
Bachelor of Arts degree in Library and Information<br />
Management<br />
As I applied for the LIS Student Stipend Award of SLA<br />
Europe, <strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong>, I dreamed of<br />
being selected. But then, weeks after my application<br />
had been submitted, I suddenly had an e-mail in my<br />
mailbox—“Dear blablabla nachschauen”—what a<br />
happy day and what a wonderful message!<br />
Finally, on June 1st my big adventure started: the<br />
annual SLA Conference 2007 in Denver. After a long<br />
flight I arrived in Denver in the evening. It was my first<br />
time in the United States.<br />
My first thought was: HUGE! Everything seemed to be<br />
huge: the landscape, the sky, the mountain chain in the<br />
distance, and the high rises on the Denver skyline. This<br />
impression went on the next day, when I went to the<br />
convention center. Very impressed by the size of the<br />
building and the conference area, I couldn’t wait for the<br />
conference to begin.<br />
The next few days were so full and interesting for me,<br />
as it was not only my first time in the United States, but<br />
it also was my first big conference. There were many<br />
interesting people who love their profession and who<br />
gave me an idea of what “information professional”<br />
really means. I attended informative lectures like<br />
“Making a <strong>Business</strong> Case for the Information Center,”<br />
I heard about CI worldwide, learned how to speak as if<br />
my career depended on it, and how to use Google more<br />
efficiently.<br />
Of course, I also spent a lot of time in the big and<br />
exciting exhibit hall: had small talks with the<br />
exhibitors, had my handwriting analyzed, indulged<br />
in a free massage, had snacks, etc. Impressive to me<br />
was the opening session with many special moments<br />
as awards were presented and the compelling speech<br />
by Al Gore.<br />
Of course, I also had time to see Denver—big<br />
buildings, friendly people, a charming little street<br />
festival. I did a little bit of shopping and often bought<br />
some coffee at Starbucks, which could be found on<br />
every corner. Briefly said, Denver was the place to<br />
be. But, it was of course not only the events and the<br />
professional input, or the city that made this<br />
conference unforgettable. Above all, it was the<br />
people. I met amazing people from all over the<br />
world, I had wonderful dinners and attended parties,<br />
I learned about networking, and not least, I learned<br />
about life.<br />
I feel proud of being part of this wonderful<br />
organization and I am very thankful. Thanks to all the<br />
people (especially the folks from SLA Europe and the<br />
<strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong>) who made this trip<br />
possible for me and looked after me so kindly. Of<br />
course, these six days were exhausting, not least<br />
because of the exposure to the English language. I<br />
enjoyed each single day and I am sure that I will never<br />
forget about this adventure.<br />
Awilda Reyes West Chester University<br />
areyes@wcupa.edu 610/436-3206<br />
Spring 2007 21
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PAD07
B&F Bulletin<br />
Conference Connections Leslie Reynolds<br />
2007 CENTERS OF EXCELLENCE AWARD WINNER<br />
The <strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong> of the <strong>Special</strong> <strong>Libraries</strong> Association proudly announced the winner of the sixth<br />
annual Centers of Excellence Awards at the SLA Annual Conference—the Science, Industry & <strong>Business</strong> Library<br />
of The New York Public Library. The award recognized the development of quality practices and services. The<br />
judges were especially impressed with their commitment to service excellence, which was demonstrated by the<br />
ability to engage customers and the community at large, as well as building strategic alliances with their partners.<br />
The presentation of the award for service excellence occurred on June 4, 2007, during the <strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong><br />
Awards Reception. Immediately following the award presentation, the winner spoke about the best practices for which<br />
they were recognized.<br />
A panel of judges, who are active members of the<br />
<strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong>, evaluated all entries.<br />
Thank you to the 2007 judges who determined the<br />
winner: Tomalee Doan, Director, Management and<br />
Economics Library, Purdue University; Sylvia<br />
James, Principal, Sylvia James Consultancy; Susan<br />
Klopper, Executive Director, Goizueta <strong>Business</strong><br />
Library, Emory University; Cindy Lenox,<br />
Coordinator of Collection Development, John<br />
Carroll University Library; and Kathy Long,<br />
Director, J. Hugh Jackson Library, Stanford<br />
University School of <strong>Business</strong>.<br />
These awards serve to recognize the best of “best<br />
practices” in three categories: service, management,<br />
and technology. Any member of the <strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong> may apply for consideration in any of the three<br />
categories. The winner in 2007 represented service excellence and quality at its highest level.<br />
To apply for the 2008 <strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong> Centers of Excellence Awards, please see the application<br />
guidelines elsewhere in this issue of the Bulletin and on the B&F <strong>Division</strong> Web site. You can also find additional<br />
background information on the Centers of Excellence Awards as well as on the B&F <strong>Division</strong> Web site.<br />
Please send your application to:<br />
Leslie Reynolds, Associate Professor<br />
West Campus Library<br />
TAMU - 5001<br />
Texas A&M University<br />
College Station, TX 77843<br />
Attn: COEA<br />
Or by e-mail: leslie.reynolds@tamu.edu. E-mail is the preferred method of submitting your application.<br />
For further information, please contact Leslie Reynolds at 979-458-0138 or Tom Marini at tmarini@gw.ksu.edu or<br />
785/532-2158.<br />
Nominations must be postmarked January 15, 2008 and all applications must be postmarked by February 15, 2008.<br />
Reapplying is welcomed!<br />
A distinguished panel of judges will review the entries. The judges’ identities remain anonymous until judging is<br />
completed. Leslie Reynolds is not serving as a judge.<br />
Spring 2007 23
B&F Bulletin<br />
PARTICIPATE! NOMINATE! APPLY!<br />
The Centers of Excellence Awards benefit the <strong>Division</strong> members through:<br />
• Self–evaluation to determine your organization’s excellence and quality.<br />
• Sharing best practices—the very best.<br />
• Publicizing and spotlighting the winners through SLA Annual Conference programming devoted to best<br />
practices and conducted by winners of the Centers of Excellence Awards.<br />
Frequently Asked Questions<br />
WHO IS ELIGIBLE TO RECEIVE ONE OF <strong>THE</strong>SE AWARDS?<br />
Any member of the <strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong> may apply. The award is presented to the organization described<br />
by the applicant.<br />
The application can take any form, e.g., written report, videotape, photography, or narration. Each award will be<br />
presented to specific business information centers based on a point system administered by the judges, who are<br />
members of the <strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong>.<br />
CAN I SEND IN AN APPLICATION FOR AN ORGANIZATION THAT I AM NOT AFFILIATED WITH?<br />
Yes! You can submit an application for an organization that you are familiar with but not affiliated. If the<br />
application does not address all of the criteria described in section 5.2 of the COE Awards Guidelines, it will be<br />
treated as a nomination. The nominated organization will be contacted and asked to complete the application.<br />
Please note that all nominations are due January 15, 2008.<br />
DOES MY ORGANIZATION HAVE TO BE NOMINATED TO APPLY?<br />
No! You can submit an application for your organization. All applications must be received by February 15, 2008.<br />
WHAT AREAS OF INFORMATION MANAGEMENT ARE BEING FOCUSED ON?<br />
Service—excellence in service, instruction, and support to constituent users.<br />
Management—successful and effective performance in four basic management roles: conceptualizing/ planning,<br />
organizing, directing/motivating, and evaluation/measuring.<br />
Technology—successful, cost–effective, and appropriate application of technology.<br />
WHAT ARE <strong>THE</strong> AWARD CRITERIA?<br />
The application should cover and comment upon all of these criteria for each category (Service, Management, and<br />
Technology):<br />
• Leadership<br />
• Strategic Planning<br />
• Customer/User Focus<br />
• Information and Analysis<br />
• Human Resource Focus<br />
• Process Management<br />
• Service Results<br />
Details can be found in section 5.2 of the COE Awards Guidelines.<br />
WHAT ARE <strong>THE</strong> CRITICAL DATES IN <strong>THE</strong> APPLICATION, CONSIDERATION, AND AWARD PROCESS?<br />
• Nominations are to be postmarked or e-mailed by January 15, 2008. =<br />
Spring 2007 24
B&F Bulletin<br />
• Applications are to be postmarked or e-mailed by February 15, 2008.<br />
• Consideration will take place between February 15 and March 21, 2008.<br />
• Winners will be notified and announcements will be made in May 2008.<br />
• Presentation of the awards will take place at the SLA Annual Conference in June 2008.<br />
WHAT EXACTLY DO I SEND?<br />
Send by either postal or e–mail (e-mail is preferred):<br />
• A one–page executive summary declaring which category (Service, Management, or Technology) you are<br />
applying for along with a concise explanation of your organization’s excellence. It is at the discretion of the<br />
judges to determine if your application better fits an alternate category.<br />
• An application containing detailed information fulfilling the expectations within the COEA guidelines (see the<br />
appendix for point values related to the criteria). The judges anticipate being presented with relevant measurable<br />
outcomes that pertain to the desired COE award category. The submitted application should very closely follow<br />
the components of the guidelines.<br />
Questions? Contact:<br />
Leslie Reynolds<br />
Leslie.reynolds@tamu.edu<br />
979/458-0138<br />
Additional information can be found at www.slabf.org/centers_of_excellence.html.<br />
Also see the awards guidelines elsewhere in this issue of the Bulletin.<br />
The <strong>Special</strong> <strong>Libraries</strong> Association and the<br />
<strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong> assume no<br />
responsibility for the statements and<br />
opinions advanced by the contributors to<br />
the Association’s publications. Editorial<br />
views do not necessarily represent the<br />
official position of the <strong>Special</strong> <strong>Libraries</strong><br />
Association. Acceptance of an<br />
advertisement does not imply<br />
endorsement of the product by the<br />
<strong>Special</strong> <strong>Libraries</strong> Association.<br />
COPY DEADLINES<br />
Winter 2008, Nr. 137: December 1, 2007<br />
Spring 2008, Nr 138: March 15, 2008<br />
Fall 2008, Nr. 139: August 15, 2008<br />
INSTRUCTIONS TO AUTHORS<br />
Submissions via electronic mail are<br />
encouraged. Either MS Word or<br />
ASCII files are acceptable.<br />
Please submit copy after<br />
verification, bibliography<br />
checking, spell checking, and<br />
proof reading. Use a recent<br />
Bulletin issue as your<br />
style guide. Peer-reviewed articles<br />
require additional time for the review<br />
process. Authors who wish to publish a<br />
peer-reviewed article should contact the<br />
editor for further information.<br />
Spring 2007 25
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SLA News<br />
NEWSNOTES<br />
SYLVIA JAMES RECEIVES BRASS THOMSON GALE AWARD FOR EXCELLENCE IN BUSINESS LIBRARIANSHIP<br />
Sylvia James, principal, Sylvia James Consultancy, United Kingdom, is the recipient of the 2007 Thomson Gale Award<br />
for Excellence in <strong>Business</strong> Librarianship administered by the <strong>Business</strong> Reference and Services Section (BRASS) of the<br />
Reference and User Services Association (RUSA), a division of the American Library Association (ALA).<br />
The award, a citation and $3,000 donated by Thomson Gale, is given to an individual for distinguished activities in<br />
the field of business librarianship.<br />
Sylvia James has written prolifically on international business, from the theory and practice of international business<br />
information to the researching of global information. She is a regular contributor to <strong>Business</strong> Information Alert and<br />
writes a column in the <strong>Special</strong> <strong>Libraries</strong> Association <strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong> Bulletin on career development in<br />
the business information field.<br />
“Sylvia James, a management consultant who specializes in global business information, embodies the best of<br />
business librarianship,” said Mark E. Andersen, the award committee chair. “She uses her knowledge and<br />
experience to promote the understanding and use of business information through her publications and by her<br />
classes and seminars.”<br />
The award was presented at the RUSA Awards Ceremony on June 25, 2007, during the ALA Annual Conference<br />
in Washington, DC. Several SLA B&F members were in attendance to see Sylvia receive the award, including<br />
Janice LaChance, Nancy Sansalone, Toby Pearlstein, Brett Mai, Steve Kochoff, and Terri Brooks.<br />
Winner of Emerald MLS Student Best Paper Award Announced<br />
MARI BETH SLADE OF CANADA WINS FIRST ANNUAL AWARD<br />
United Kingdom, May 22, 2007—Emerald Group Publishing is thrilled to announce the winner of the first annual<br />
Emerald MLS Student Best Paper Award. Mari Beth Slade from Dalhousie University in Nova Scotia, Canada, is<br />
the 2007 winner for her paper titled “Compete or Collaborate? Resource Sharing in Corporate <strong>Libraries</strong>.”<br />
Ms. Slade will receive a check for $1,200 toward a student membership in the American Library Association (ALA)<br />
conference registration to the ALA Annual Conference in Washington DC, and travel-related expenses. She will be<br />
presented with the award during the Emerald 40th Anniversary celebration reception on the evening of Saturday,<br />
June 23 at the ALA Annual Conference. Her paper will undergo the normal peer-review process with the prospect<br />
of publication in the Emerald journal Collection Building.<br />
“As I begin my career, I am grateful to Emerald for appreciating the complexity of librarianship, supporting student<br />
research, and providing me with the opportunity to attend this year’s ALA conference,” said Ms. Slade.<br />
“Librarianship is not a straight-forward profession; there are many issues to balance and stakeholders to consider,<br />
particularly for corporate information professionals. I hope my essay reflects this.”<br />
The Emerald MLS Student Best Paper Award is sponsored by Emerald Group Publishing as part of its Welcome to<br />
Emerald Program for ALA-accredited graduate schools in North America. The program provides free usage of all<br />
Emerald databases for collection development courses, encouraging the use of peer-reviewed literature in the<br />
selection and evaluation process.<br />
“The Collections Management class at Dalhousie University takes a very broad perspective, exploring a wide range<br />
of issues and debates relevant to the future collections manager. The Emerald MLS Student Best Paper Award<br />
provides a wonderful opportunity for students to explore these issues and to synthesize key perspectives in a concise<br />
research paper as Mari Beth Slade does,” said Vivian Howard, Lecturer at Dalhousie University School of<br />
Information Management. “I’m absolutely delighted that Emerald has initiated this award and I encourage future<br />
students to take advantage of the opportunity to submit their work. The chance to win a trip to ALA, not to<br />
mention the prestige of the award itself, is a powerful incentive!” =<br />
Spring 2007 27
B&F Bulletin<br />
“We are pleased to congratulate Mari Beth Slade, and to inspire excellence in student publishing,” said Gill<br />
Etienne, Head of Corporate Communications at Emerald. “We make this investment in library science students as a<br />
way to give back to the profession, and look forward to hearing from the librarians of the future in years to come.”<br />
In addition, Emerald recognizes two other submissions with Honorable Mentions. Jason Woloski, also from<br />
Dalhousie University, for his paper entitled “Quality vs. Popularity,” and Angela Milock from the University of<br />
Wisconsin in Madison for her paper “Analysis of the Lesbian Gay Bisexual Transgender Campus Center<br />
(LGBTCC) Library Collection.”<br />
Originally from St. John’s, Newfoundland, Canada, Mari Beth Slade holds a BA (Hons.) in English from Dalhousie<br />
University and graduates this May with a MLIS and MBA, also from Dalhousie. With interests in corporate<br />
librarianship and environmental issues, Mari Beth hopes to pursue a career in sustainability reporting for the<br />
financial sector. Last summer, Mari Beth worked at the Canadian Imperial Bank of Commerce as part of a research<br />
team, supplying competitive information to employees worldwide. She is currently employed at the Royal Bank of<br />
Canada in Toronto as part of their Environmental Risk Management Group.<br />
SLA <strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong><br />
Treasurer’s Report as Presented at the<br />
2007 Annual <strong>Business</strong> Meeting, June 4, 2007<br />
The balances in our accounts, as of May 31, 2007, are as follows:<br />
Operating Account, Wachovia Bank = $ 93,143.15<br />
SLA Pooled Fund Account = $ 51,261.81<br />
Wachovia Money Market Account = $ 20,557.90<br />
TOTAL = $164,962.86<br />
This compares with a balance of $132,898.06 last year, an increase of $32,064.80.<br />
In 2005, your Executive Board implemented a few new practices, mostly as they relate to our generous conference<br />
sponsors. The Vendor Relations Committee corresponds with our sponsors earlier in the year than before.<br />
Commitments were received earlier, and invoices were sent out soon thereafter. The result has been that most of<br />
these sponsors have already responded with their contributions, as opposed to our receiving most of the dollars after<br />
the conference in years previous to 2006.<br />
We estimate that we’ll have about $50,000 more in income for the year, in combination with the additional vendor<br />
payments, our eight CE Courses, and the ticketed events. Our conference expenses will be about $85,000, which is<br />
typical of most years. Our budget and annual financial statement are published each year in the spring issue of the<br />
B&F Bulletin for any of you who want more detail.<br />
As I mentioned when I gave you the current balances, we have two accounts for our savings, both basically money<br />
market funds. The Wachovia account historically has yielded a higher rate of interest than the SLA pooled fund.<br />
However, I’m pleased to report that the SLA pooled fund is generating a higher yield than in recent years, slightly<br />
higher than 4%. We’ll continue to monitor both accounts.<br />
Please join me in thanking the members of the Executive Board and Advisory Board who have worked diligently<br />
this year to continue the tradition of keeping our <strong>Division</strong> fiscally sound.<br />
At the meeting, I had reported balances that reflected that I had transferred $40,000 from the Wachovia operating<br />
account to the Wachovia money market account. Upon receiving the May statements, however, I learned that the<br />
electronic transfer had not gone through. Therefore, in June, I transferred the $40,000 to the SLA pooled fund<br />
account.<br />
Terri Brooks<br />
brooks@ici.org 202/326-5904<br />
Spring 2007 28
B&F Bulletin<br />
Chair<br />
Hal Kirkwood, Associate Prof.<br />
Associate Head, Mgmt & Econ Library<br />
504 West State Street - KRAN<br />
Purdue University<br />
West Lafayette, IN<br />
765-494-2921<br />
kirkwood@purdue.edu<br />
Past Chair<br />
Toby Pearlstein<br />
Director, Global Information Services<br />
Bain & Company<br />
617-572-2943<br />
toby.pearlstein@bain.com<br />
Treasurer<br />
Terri Brooks<br />
Director, Library Services<br />
Investment Company Institute<br />
202-326-5904<br />
brooks@ici.org<br />
Director/Public Relations Chair<br />
Alexey Panchenko<br />
Vashe Research<br />
alexey.panchenko@gmail.com<br />
Awards Committee<br />
• Hal Kirkwood<br />
• Leslie Reynolds<br />
Centers of Excellence Awards Chair<br />
West Campus Library<br />
979-458-0138<br />
lereynol@lib-gw.tamu.edu<br />
• Awilda Reyes<br />
Chair, Grants and Stipends<br />
Government Documents and Maps Librarian<br />
West Chester University<br />
610-436-3206<br />
areyes@wcupa.edu<br />
• Robert Clarke, International Relations Chair<br />
Howard Ross Library of Mgmt<br />
McGill University<br />
514-398-4690 x04552<br />
robert.clarke@mcgill.ca<br />
• Sylvia James, European Student Award<br />
Sylvia James Consultancy<br />
+44 1444 452871<br />
da_james@11daymer.freeserve.co.uk<br />
<strong>Business</strong> & <strong>Finance</strong> <strong>Division</strong><br />
2006–2007 Executive and Advisory Board<br />
Chair Elect<br />
Cris Kinghorn<br />
<strong>Business</strong> Information Services<br />
Deutsche Bank AG London<br />
London, United Kingdom<br />
44 207 547 2747<br />
cris.kinghorn@db.com<br />
Secretary<br />
Gayle (Kiss) Gossen<br />
416-214-4797<br />
gayle.gossen@gmail.com<br />
Director/Professional Development Chair<br />
Miguel A. Figueroa<br />
miguel.a.figueroa@gmail.com<br />
Membership Chair<br />
Amy L. Affelt<br />
Lexecon<br />
312-322-0622<br />
aaffelt@lexecon.com<br />
Advisory Board<br />
Bulletin Editor<br />
Victoria Platt<br />
Willamette Management Associates<br />
773-399-4314<br />
vaplatt@willamette.com<br />
Bulletin Assistant Manager<br />
Rachel Watstein<br />
646-265-9350<br />
rwatstein@aol.com<br />
Bulletin Advertising Manager<br />
Mari Beth Slade<br />
mbslade@dal.ca<br />
Spring 2007 29
B&F Bulletin<br />
<strong>Division</strong> Archivist<br />
Roberta Brody<br />
Grad School Library Info Studies<br />
City Univ. of NY Queens College<br />
718-997-3790<br />
roberta_brody@qc.edu<br />
Mentoring<br />
Laura Leavitt<br />
Labor Relations & Human Resources Librarian<br />
Michigan State University <strong>Libraries</strong><br />
517-355-4647<br />
llleavitt@gmail.com<br />
Professional Development Chair<br />
Miguel A. Figueroa<br />
Publications Chair<br />
Monica Kirkwood<br />
765-494-7873<br />
bfpubs@gmail.com<br />
Strategic Planning Chair & Committee<br />
• Toby Pearlstein<br />
Past Chair<br />
• Alexey Panchenko<br />
Director/Public Relations Chair<br />
• Miguel A. Figueroa<br />
Director/Professional Development Chair<br />
Web Content Chair and Committee<br />
• Karin Rausert<br />
LEK Consulting<br />
312-913-6431<br />
k.rausert@lek.com<br />
• Judith Akalaitis<br />
Research Librarian <strong>Special</strong>ist, AIS<br />
206-528-5858<br />
AIS@Akalaitis.net<br />
College & University <strong>Business</strong> <strong>Libraries</strong><br />
Karen MacDonald<br />
<strong>Business</strong> & West Campus Library<br />
Texas A&M University<br />
979-862-8933<br />
KmacDona@lib-gw.tamu.edu<br />
Financial Institutions<br />
Christine E. Peterson<br />
Mortgage Guaranty Insurance Corp. (MGIC)<br />
414-347-6904<br />
christine_peterson@mgic.com<br />
Private Equity<br />
Cliff Perry, Director of Information Services<br />
Warburg Pincus LLC<br />
212-878-9314<br />
cperry@warburgpincus.com<br />
List Owner<br />
Chris Poehlmann<br />
Mendoza College of <strong>Business</strong><br />
University of Notre Dame<br />
574-631-9099<br />
cpoehlma@nd.edu@nd.edu<br />
Nominations Chair & Committee<br />
• Sylvia James<br />
• Rachel Kolsky<br />
Manager, Desk Research, Corporate R&D<br />
AIG Europe<br />
00 44 207 954 8848<br />
rachel.kolsky@aig.com<br />
Vendor Relations Committee<br />
Ann Cullen, Vendor Relations Administrator<br />
<strong>Business</strong> Information Librarian<br />
Harvard <strong>Business</strong> School<br />
617-495-5918<br />
acullen@hbs.edu<br />
Webmaster<br />
Brent Nunn<br />
Coordinator<br />
DePaul University <strong>Libraries</strong><br />
312-362-8639<br />
bnunn@depaul.edu<br />
Unit Chairs/Coordinators<br />
Corporate Information Centers<br />
- Currently vacant -<br />
Investment Institutions<br />
David Brackus<br />
brackus@texas.net<br />
Spring 2007 30