City of Gainesville Public Utilities Department - Gainesville, GA

City of Gainesville Public Utilities Department

About the cover: 

Riverside WTP intake. 

Staff member, Moe Lyons, giving a tour of the Lakeside WTP to group of McEver 

Elementary school students. 

Water Distribution employees working on fire hydrant. 

Riverside WTP staff member, Damond Castleberry, making adjustments to chemical 

rates. 

Employees of the Public Utilities Department located at the PUD Administration 

building on Queen City Parkway.

City City of of Gainesville 

Gainesville 

Public Public Utilities Utilities Department 

Department 

For Fiscal Period: 

July 1, 2008 thru June 30, 2009 

KELLY RANDALL, Director 

TIM COLLINS, Assistant Director 

Visit us at: www.gainesville.org

DIRECTOR’S LETTER 

WATER & SEWER SERVICE AREA CHARTS 

INTRODUCTION 

FY09 ANNUAL REPORT 

City of Gainesville Public Utilities 

Table of Contents 

Introduction ...................................................................................................................... 1 

Awards .............................................................................................................................. 5 

Facilities ............................................................................................................................ 6 

ORGANIZATIONAL CHARTS 

FINANCE & ADMINISTRATION 

Customer Account Services ............................................................................................... 9 

Finance & Administration ................................................................................................ 14 

WATER & WASTEWATER TREATMENT SERVICES 

Water Treatment ............................................................................................................ 16 

Water Reclamation .......................................................................................................... 22 

Maintenance Services ...................................................................................................... 27 

ENVIRONMENTAL COMPLIANCE AND PERMITTING 

Environmental Compliance and Permitting ..................................................................... 29 

ENGINEERING AND CONSTRUCTION SERVICES 

Engineering and Construction Services ............................................................................ 40 

DISTRIBUTION AND COLLECTION 

Water Distribution ........................................................................................................... 50 

Wastewater Collection .................................................................................................... 53

CITY OF GAINESVILLE 

 

PUBLIC UTILITIES 

DEPARTMENT 

 

757 Queen City Parkway, SW 

Gainesville, Georgia 30501-4358 

Telephone: 770.538.2466 

Fax: 770.535.5634 

Web Site: www.gainesville.org 

To our customers: 

This past Fiscal Year has been quite challenging. The first half of the year was 

severely dry. We were under a State mandated Level 4 Drought Response for all but 

two weeks of the year. Additionally, what we thought at this point last year was a 

“housing turndown” turned out to be the most severe long lasting recession since the 

Great Depression. 

Our water system that was pumping some 17.82 mgd on the average dropped to 

16.56 mgd. This reduction was reflected in a drop in revenues for the second year in 

a row. Deferring purchases and some maintenance procedures could no longer 

bridge the gap. 

Staff responded admirably. They begin to look for new, more cost effective ways to 

work. For instance, the Water Treatment Facilities began shifting high power 

consuming operations to nighttime when electric rates are lower. The Distribution 

and Collections Division “swapped” their drive home service trucks for “a fourth 

man” responding in a pickup truck. Meter reading began the switch over to radio 

read technology. The list goes on but as a result, we actually ended the year with a 

surplus. 

Fiscal Year 2009 was a time to develop a new approach to providing service. As a 

result we are leaner but are still providing quality service. 

Though our Capital Improvements Plan has been greatly reduced, we are still able to 

initiate provision of sanitary sewer service on the south side out US 129 South. This 

$2.1 million facility should set the stage for growth and a “rebirth” of the area as 

soon as the economy turns around. 

In closing, although this year has been quite challenging, it has also been rewarding. 

There is always something sweet about rising above an undaunting challenge. 

Sincerely, 

Kelly J. Randall, P.E. 

Public Utilities Director


City of Gainesville Public Utilities - Introduction 

Introduction 

The City of Gainesville’s water supply and sanitary sewer system began in the late 

1800’s as a tax supported system providing limited service to residents within the City limits. 

The System became self-supporting in the 1940s. As the population adjacent to the City 

increased, extensions were made to serve users outside the City limits. Currently, the System 

supplies water to a geographic area of approximately 394 square miles, including Clermont, 

Buford, Oakwood, Braselton, Flowery Branch, Gillsville, and portions of the Lula area. 

Today, the City of Gainesville maintains nearly 1600 miles of underground water and 

sewer pipelines, which is nearly the equivalent to a continuous pipeline from Gainesville, 

Georgia to Breckenridge, Colorado. Water service is provided to approximately 46,550 meters 

which serves customers inside and outside the City limits. The System provides sewer service 

to 8,896 customers, including approximately 1,975 customers outside the City limits. 

The source of supply of raw water for the System is Lake Lanier, an impoundment of the 

Chattahoochee River that is owned and operated by the U.S. Army Corps of Engineers. The 

Georgia Department of Natural Resources, Environmental Protection Division (“EPD”) also 

governs water withdrawal from Lake Lanier through its water withdrawal permitting process. 

Treated water is stored in three clearwells at the Riverside WTP with a total combined 

on-site storage capacity of 12 MG. At the Lakeside WTP there are two 5 MG clearwells for a 

total combined on-site storage capacity of 10 MG. 

1



In the distribution system there is a 5 MG ground level storage reservoir (known as the 

High Street Tank). Five (5) elevated storage tanks provide additional storage capacity of 3.60 

MG of finished water (as detailed below). 

The City has a total combined system storage capacity of 29.85 MG. This is enough 

stored water to serve customers for approximately two days at current usage levels. 

As always, it is the City of Gainesville Public Utilities Department’s (PUD) goal to provide 

the highest level of service to our customers and ensure that Gainesville/Hall County residents 

have a continuous supply of the best water in Georgia. We consistently strive to meet the 

demands of the more than 176,000 customers that we currently serve while looking to the 

future of an increasingly growing population and the preservation of our most precious 

resource – water. 

It takes a dedicated and determined group of men and women to accomplish this 

tremendous task of managing the community’s water resources. PUD has a total of 253 

authorized positions budgeted in the Fiscal Year 2009 (FY09) budget and is comprised of several 

different Divisions that work together to manage the water and sewer systems. Each Division 

of PUD, in its own unique way, contributes to the comprehensive management of these 

systems. The Divisions are: Finance & Administration, Environmental Compliance & 

Permitting, Water & Wastewater Treatment Services, Engineering & Construction Services, 

and Distribution 

Summary of Elevated Storage Tanks 

Tank Name Capacity (gallons) 

King Street Tank 750,000 

Bark Camp Road 750,000 

Stringer Avenue 500,000 

Athens Highway 750,000 

Hog Mountain Road 750,000 

Total 3,500,000 

2



& Collection Services. The Divisions and their functions are further detailed in the 

Departmental section of this report. 

The Drought - Another Challenging Year: 

Financial Impact: 

This past year continued to be a challenging one for the PUD. Beginning with preparing 

the annual budget for Public Utilities, it would prove to be one for the history books. For the 

first time ever, Public Utilities would prepare a budget that would be less than the previous 

year’s budget. As the state continued to be at Drought Response Level 4 and our revenues 

down, budgeting was a challenging experience to say the least. The final adopted PUD budget 

for FY09 was $48.6 M. This was 7.2% less than the FY08 adopted budget. 

Budget Comparison 

FY06 FY07 FY08 FY09 

$42.7M $46.3M $52.5M $48.6M 

As an Enterprise Fund, PUD is self supporting. While surrounding municipalities were 

implementing water rate increases as high as 27.3%, we were able to keep rate increases for 

water to 5.5%. This was due to good planning and prudent budgeting. 

Along with the challenge faced due to the drought conditions, the economy took a 

drastic down turn. The community jobless rate had doubled since January 2008, housing 

permits fell and bankruptcies and foreclosures were at an all time high. The fall of the housing 

market was a major hit to our FY09 budget. Water meter sales were projected to bring in 

approximately $3M budget based on history sales; however, the amount fell below this by 

$2.1M. 

Meters Sold 


1,985 2,480 926 269 

3



Expenses were also another area that created overages for our FY09 budget. We 

experienced higher costs for electricity, chemicals and fuel. Through it all, PUD was still able to 

end the fiscal year with excess revenues by implementing budget cuts and delaying several 

capital projects. 

Production Impact: 

For the second consecutive year, the Utility’s production of drinking water was 

severely impacted by State mandated water restrictions. The water restrictions, along with our 

community’s adoption of conservation measures have reduced the amount of water treated 

and pumped into our system to an annual average of 16.6 MGD (Million Gallons per Day). This 

annual average is 2.0 MGD less than the water that was produced in both FY07 and FY08. This 

pumped-to-system average closely represents production numbers seen in the 1998 - 1999 

time-frame when the average was around 16.9 MGD. 

Sewage flows into our Water Reclamation Facilities were down as well. The FY09 

combined annual average flows to our treatment facilities was 8.0 MGD. These average flows, 

similar to the tread in drinking water production, also reflect volumes typically seen in the late 

1990’s. 

4



Awards 

It’s no surprise that the Gainesville Public Utilities Department is the winner of many 

state and national awards for quality and operations. This year was no different. 

PUD demonstrated what would be termed “best 

practices” that other cities and communities around the 

state should model. The Georgia Department of 

Community Affairs awarded the City of Gainesville its 

“Water First” designation. This designation recognizes 

the City’s efforts in the areas of watershed management, 

water conservation, public education and excellence in 

operating and maintaining our treatment systems. The 

City of Gainesville became one of thirteen City’s in the 

state to attain this designation. 

The Environmental Services Division’s Water 

Conservation Program received the 2009 Fox McCarthy 

Water Wise Award at the Georgia Association of Water 

Professionals (GAWP) Spring Conference in Macon. 

Gainesville was recognized for several programs that 

have a direct i mpact on water conservation including rain 

barrel workshops, the plumbing retrofit program, Captain 

Conservation, water conservation kits, and the 

distribution of low flow nozzles for area restaurants. 

The Linwood Water Reclamation Facility was 

the recipient of the GAWP “Plant of the Year” award 

in the category of Advanced Treatment Facility in the 

capacity category of 1.0-10.0 MGD. The award is 

given to facilities which, through evaluation, 

demonstrate excellence in the operation and 

maintenance of the treatment facilities. For Linwood, 

it was the sixth time the facility has received this 

award since 1996 and the first since the plants 

capacity was expanded to 5.0 MGD. 

5


City of Gainesville Public Utilities - Facilities 

Facilities 

RIVERSIDE WATER TREATMENT PLANT (WTP) FACILITY 

Address: 2120 Riverside Drive 

Gainesville, GA 30501 

Year Opened: 1953 

Expanded: 1698, 1975, 1978, 1996, 2001, 2004, 2007 

Capacity: 25.0 MGD 

Operational Hrs: 24hrs 

PUBLIC UTILITIES ADMINISTRATION BUILDING 

Address: 757 Queen City Parkway 



Operational Hrs: Lobby & Offices: M-F 8-5 

Drive-Thru – 7AM – 6PM 

LAKESIDE WATER TREATMENT PLANT (WTP) FACILITY 

Address: 5640 Jim Crowe Road 

Flowery Branch, GA 30542 




6


FLAT CREEK WATER RECLAMATION FACILITY (WRF) 

Address: 2641 Old Flowery Branch Rd. 



Expanded: 1965, 1980, 2002, 2006 



ENVIRONMENTAL SERVICES FACILITY (LAB) 

Address: 2641 Old Flowery Branch Rd. 



Operational Hrs: M-F 8AM – 5PM 


LINWOOD WATER RECLAMATION FACILITY (WRF) 

7 

Address: 500 Linwood Drive 



Expanded: 1969, 2008 


Operational Hrs: 24hrs

HANCOCK AVENUE MAINTENANCE FACILITY 

Address: 1040 Hancock Avenue 



Operational Hrs. M–F 8AM – 5PM 

On-Call 24hrs 



BRADFORD STREET WAREHOUSE FACILITY 

8 

Address: 1006 South Bradford Street Ext. 



Operational Hrs: M–F 8AM – 5PM 

“FUTURE SITE” 

CEDAR CREEK WATER TREATMENT PLANT FACILITY 

Address: 5520 Timberidge Road 


Planned Opening: 2012 

Future Capacity: 12.0 MGD

City of Gainesville – Public Utilities Department 

FY09 Organizational Chart 

Tina Wetherford 

Finance & Administration 

Division Manager 

Stanley Mize 

Water & Wastewater 

Treatment 


Tim Collins 

Assistant Public 

Utilities Director 

CITIZENS 

Gainesville City 

Council 

Kip Padgett 

City Manager 

Kelly Randall 

Public Utilities 

Director 

Vacant 

Environmental 

Compliance & Permitting 


Vacant 

Engineering & 

Construction Services 


Joey Leverette 

Distribution & Collection 

Division Manager

Matt Simmons 

Customer Advocate 

Finance & Administration Division 


Kelli Cranford 

Customer Service 

Manager 

Staff (18) 

Tim Collins 



Zeb Cain 

Systems Analyst 

Kelly Randall 


Director 

Tina Wetherford 

Finance & 

Administration 


Barbara 

Mason 

Administrative 

Secretary 

Johnny Gilbert 

Purchasing Officer 

Staff (4) 

Sue Walker 

Meter Manager 

Staff (14) 

Vacant 

Administrative 

Coordinator 

Staff (3)

Water & Wastewater Treatment Services Division 


Stephen Douglas 

Water Operations 

Superintendent 

Staff (29) 

Tim Collins 

Assistant Public Utilities 

Director 

Kelly Randall 

Public Utilities Director 

Stanley Mize 

Water & Wastewater 

Treatment Services 

Manager 

Danny Ingram 

Wastewater Operations 


Staff (30) 

Jerry Cagle 

Maintenance Manager 

Staff (23)

Environmental Compliance & Permitting Division 


Tim Collins 

Assistant Public Utilities Director 

Horace Gee 

Environmental Services Administrator 

Staff (15) 

Kelly Randall 


Vacant 

Environmental Compliance & Permitting 


Myron Bennett 

Development Permitting Manager 

Staff (6)

Engineering & Construction Services 


Tim Collins 

Assistant Public Utilities Director 

Construction Coordinator 

Staff (1) 

Kelly Randall 


Vacant 

Engineering & Construction Services 


Jarrett Nash / Mak Yari 

Construction & Project Section Chief / 

Engineering & Planning Section Chief 

Staff (20) 

Administrative Secretary 

Staff (1)

Distribution & Collection Services Division 


Jonathan Davis 

Wastewater Construction 


Staff (20) 

Tim Collins 



Rhett Williams 

Water Construction 


Staff (28) 

Kelly Randall 


Director 

Joey Leverette 

Distribution & Collection 


Jason Vannatta 

Locator Supervisor 

Staff (3) 

Hoyt Stephens 

Heavy Equipment Mechanic 

Staff (1)

ORGANIZATION 


City of Gainesville Public Utilities – Finance and Administration 

Finance and Administration Division 

The Finance & Administration Division is comprised of two sections: Customer Account 

Services and Finance & Administration. The Division consists of 50 authorized positions which 

may be broadly categorized as customer service representatives, a customer advocate, billing 

staff, meter services/sales staff, warehouse staff, administrative and support personnel, 

financial and divisional management, Assistant Director and the Director’s office. 

The majority of the Division’s staff, including the Director’s office, is located in the Public 

Utilities Administration Building located at 757 Queen City Parkway. The Purchasing staff, 

Billing staff, Meter Services staff, and Customer Service Field Rep. staff are located at the 

Bradford Street Warehouse Facility at 1006 South Bradford Street Extension. 

CUSTOMER ACCOUNT SERVICES 

MISSION STATEMENT: To provide our Customers with professional, accurate and efficient services. 

SCOPE OF SERVICES 

The Customer Account Services (CAS) group is 

responsible for providing customer service to over 

50,000 customers. Some of the services provided 

include, but are not limited to answering calls, posting 

payments, billing, meter readings, meter sales, 

submitting and completing service requests, preparing 

adjustments and 

maintaining our 

billing software database. There are thirty-six (36) 

authorized positions in the Customer Account Services group. 

During this fiscal year our Customer Service Manager 

successfully implemented a check scanning process. This 

process has improved 

the processing time for 

posting of utility payments and increased the posting of 

deposits to our account. In September 2008 the CAS group 

implemented UBPayments. This was an added 

convenience for our customers as they could now access 

their utility account online. They were able to pay by debit 

9



or credit card and view their account information. By the end of June we had over 3,000 

customers who had signed up as users for the online payments and $481,327.70 in utility 

payments had been processed through this system. 

STATISTICAL INDICATORS 

As a utility we have over 50,000 water accounts of which 46,550 water accounts were 

active as of June 30, 2009. There were 8,896 active sewer customers at the end of the 

fiscal year. Billing generated 558,629 bills during FY09. 

Below is some statistical information regarding the breakdown of the types of 

customers, usage and revenue based on customer classifications for water and 

wastewater. 

Note: Figures shown are unaudited FY09 Figures 

As you can see from the graphs above, 51.4% of our water revenue comes from our residential 

customers which are 89.3% of our customer base. General Industry continues to comprise 

26.1% of water revenue and 32.1% of water usage from a small customer percentage of 0.5%. 

10




General Industry continues to be the largest user of wastewater at 60.0% of total wastewater 

usage and comparatively 60.7% of total wastewater revenue. Commercial usage is the next 

highest at 18.2% with 18.3% of wastewater revenues. As you can see 70.0% of wastewater 

customers are residential, but the usage is only 11.7%. The revenue comparison is a slightly 

lower percentage at 10.3% due to the fact that residential wastewater customers are billed at 

85% of water readings for wastewater usage. 

11




PUD continues to rely on our Top 10 customers for a large percentage of water/wastewater 

revenue. As you can see from the chart above, this percentage has increased by 4.2% from 

FY08 to FY09. 

12




As shown in the graph above, the total revenues for the Utility have continued to decline in 

FY09 due to the continued drought conditions and the poor economy. 

ACCOMPLISHMENTS 

The following accomplishments were achieved during 

FY09: 

We are pleased that our automatic meter reading 

(AMR) implementation is well under way. During 

FY09 one-fourth of our billing cycles have been 

converted to AMR. What once took six staff 

members over a week to read for billing is now completed in 

two business days by two staff members. This is also 

providing the opportunity for meter staff to learn to rebuild 

meters and perform minor maintenance in the field. 

13



A Meter Manager position was created in FY09 to manage all areas regarding meters. 

This was not an additional staff position, but a vacant meter reader position was 

eliminated and replaced with the manager position. The Meter Manager (MM) 

supervises meter readers, customer service field representatives and meter sales staff. 

The MM is responsible for writing Standard Operating Procedures (SOP) for our meter 

services group, working with vendors, and establishing policies and procedures for the 

meter group. 

A Systems Analyst position was also put in place during FY09. This position was also 

created by eliminating another position to provide for the much needed IT position for 

PUD. Having our own IT person has greatly improved our ability to implement service 

packs for our billing software, quickly resolve computer issues to provide staff with the 

necessary tools to do their job, and to work closely with the City IT department. 

2010 FISCAL YEAR GOALS & OBJECTIVES 

The FY10 goals & objectives for the Customer Account Services group are as follows: 

Improve billing accuracy. 

o Reduce the number of dead meter service requests by 10% in FY10 by 

addressing these issues on a quarterly basis. 

Enhance convenience to utility customers by providing additional payment options. 

o Provide option for customers to set up automatic payment by credit cards in 

FY10. 

Gain operational efficiencies, increase accuracy and speed of remittances by 

streamlining the billing process. 

o Implement an electronic billing (e-bill) option and achieve 15% participation in 

FY10. 

FINANCE & ADMINISTRATION 

MISSION STATEMENT: To provide a stable financial position and administrative support for daily operations. 


The Finance and Administration Division has fourteen (14) authorized positions which includes 

the Director, Assistant Director, Finance & Administration Division Manager, Accounts Payable , 

Customer Advocate, Inventory Control, Payroll, Purchasing and Warehouse personnel. 

14



The group is responsible for financial planning for the Five-Year CIP, preparation and 

management of the operating and capital equipment budgets, performing cost-of services 

analysis, evaluation of customer service “best practices,” payroll and personnel support, 

purchasing and inventory control, fleet and asset management, accounts payable, policy 

enforcement, utility debt collection, management of the 18,000 square foot administration 

building and the warehouse facility, and preparation of the annual report and other 

publications. This staff works closely with the Director in establishing long-term directions and 

goals for the Public Utilities Department, developing departmental policies and municipal 

codes, and providing essential support to all divisions. 


Accounts Payable staff processed 5,968 invoices and 471 requisitions in FY09. 

Purchasing staff processed 2 Requests for Proposals and 4 Requests for Bids. 


The following accomplishments were achieved during FY09: 

Adopted a reduced budget and managed to keep rate increases down to an acceptable 

increase compared to neighboring municipalities. 

Completed a Cost of Services Analysis for the Utility. 

Automated External Defibrillators (AED’s) were purchased for key buildings and staff 

training was conducted. 


The FY10 goals & objectives for the Finance & Administration Department are as follows: 

Maintain a healthy position for the utility. 

o Control operating expenses by allowing 0% increase from the previous year’s 

(FY09) budget. 

Provide efficient and accurate administrative support to external and internal 

customers. 

o Respond to internal and external customers within 24 hours in FY10. 

Maintain a secure and efficient Warehouse Facility. 

o Implement key policies and procedures prohibiting unauthorized personnel 

access to the warehouse inventory in an effort to enhance the current security 

system. 

15



City of Gainesville Public Utilities – Water and Wastewater Treatment Services 

Water and Wastewater Treatment Services Division 

The Water and Wastewater Treatment Services Division is comprised of three (3) sectional 

groups that consist of approximately eighty (80) employees. The sectional groups are 

categorized as: Water Treatment (Riverside and Lakeside), Water Reclamation (Flat Creek 

and Linwood), and Maintenance Services. 

The Water Treatment group is responsible for collecting raw water from Lake Lanier, the 

treatment of that water to national drinking water standards at the Riverside and Lakeside 

Water Treatment Plants (WTP), and the distribution of the finished treated water into the 

systems water storage facilities. The offices and staff for this group are located at the Riverside 

Water Treatment Facility at 2120 Riverside Drive and the Lakeside Water Treatment Facility 

located at 5460 Jim Crow Road. 

The Water Reclamation group treats all of the collected wastewater to environmentally safe 

discharge standards in utilizing the treatment made available at the Flat Creek and Linwood 

Water Reclamation Facilities (WRF). The offices and staff of this group are located at the Flat 

Creek Water Reclamation Facility at 2640 Old Flowery Branch Road and the Linwood Water 

Reclamation Facility at 500 Linwood Drive. 

The Maintenance Services group is responsible for maintaining all equipment located within 

the treatment plants, operation and maintenance of sewer pump stations and potable water 

booster pump stations while also providing grounds keeping to miscellaneous areas of the 

Public Utilities Department, along with sewer right-of-way maintenance and inspections. The 

staff and offices of this group are located at the Maintenance and Training Building within the 

Flat Creek facility at 2640 Old Flowery Branch Road. 

During FY09, the Division was severely impacted by sudden and unexpected increases in 

chemical and electrical costs. The Division’s budget was compromised when the Utility incurred 

increases in electrical costs of 21% while budgeting for a more typical cost increase around 

10%. Chemical unit prices on average increased 25% also while the Utility again budgeted for 

increases around 10%. These two unexpected cost increases forced the Division to look for 

ways to decrease its energy and chemical consumption in the treatment process to make up for 

a projected $500,000 budget short-fall due to these unanticipated prices associated with 

inflation. 

Both the Flat Creek WRF and the Riverside WTP significantly reduced their power consumption 

in FY09. Riverside’s consumption was reduced by approximately 21% and Flat Creek’s was 

reduced by approximately 13%. The Linwood WRF’s power use shows a substantial increase in 

power due to FY09 being the first full year of operation of the new facility. Overall, the 

16



reductions in energy use implemented by all facilities resulted in cost savings totaling in excess 

of $500.000. 

Water Treatment 

Fiscal Year 07 08 09 

KW Usage 17,114,562 15,993,203 14,671,520 

KW Cost $955494 $1,004,729 $961,464 

MG Treated 6047 6527 7515 

Energy Cost/ MG Treated $158.01 $153.93 $127.94 

Water Reclamation 

Fiscal Year 07 08 09 

Usage 13212009 17128021 17396107 

KW Cost $795,449 $1,087,207 $1,209,107 

MG Treated 2920 2847 3066 

Energy Cost/ MG Treated $272.41 $381.88 $394.36 

WATER TREATMENT 

MISSION STATEMENT: To provide the highest quality drinking water in the most resourceful and economical 

way. 


The Water Treatment group consists of a Superintendent, two (2) Plant Managers, and twentyeight 

(28) other staff members. This group is primarily responsible for the daily operations of 

the Riverside and Lakeside Water Treatment Plants (WTP) and “finished” (i.e., treated) water 

storage facilities. The Riverside WTP has the capacity to produce and is permitted to process 25 

Million Gallons per Day (MGD). The Lakeside WTP provides another 10 MGD of potable water 

for the community. Water is pumped from Lake Lanier to both treatment facilities and treated 

to be safe for residential, commercial, and industrial use. A high quality, uninterrupted supply 

of potable water free of objectionable turbidity, color, taste, and odor is produced. 

17




---- Riverside and Lakeside WTP Capacity Indicators ---------- 


Filtering Capacity (MGD) 35 35 35 35 

Filtering Permitted Capacity (MGD) 35 35 35 35 

PERMITTED - Raw Water Withdrawal 

- Maximum 24 hour (MGD) 35 35 35 35 

- Monthly Avg. not to exceed (MGD) 30 30 30 30 

ACTUAL – Raw Water Withdrawn 

- Maximum 24 hour (MGD)/(date) 

Riverside 19.2 19.2 18.80 13.92 

Lakeside 9.8 9.6 9.92 10.25 

- Monthly Avg. (MGD) 19.2 19.8 17.91 17.0 

TOTAL - Raw Water Withdrawn (MG) 7,002 7,227 6,536 6,222 

Pumped To System 

- Max Day (MG) --------------------------- 28.3 26.08 27.31 21.98 

- Avg. Day (MG) ---------------------------- 19.2 19.85 17.82 16.56 

- Total (MG) -------------------------------- 7,039 7,515 6,527 6,047 

Sludge disposal (Tons) 903 919 946 782 

MGD = Million Gallons Per Day MG = Million Gallons 

18



The following is a chart indicating the treatment capacities of the facilities and the maximum 

water treated during any one day during each period. 

MG 

35 

30 

25 

20 

15 

10 

5 

0 

4 

8 

5.5 6 

14.6 

10 

14.5 15 

17.2 

12 

Water Treatment Capacity 

Capacity (MG) Max. Day 

20 19.9 

25 24.1 25 

1953 1958 1965 1980 1982 1987 1995 FY02 FY03 FY04 FY05 FY06 FY07 FY08 FY09 

Note: 1953 - 1995 are based on calendar year 

19 

23.5 

35 

24.6 

35 

22.4 

35 

22.8 

35 

28.3 

35 

26.8 

35 

27.3 

35 

22.0




The following accomplishments were achieved in FY09. 

20 

Damond Castleberry (pictured on 

the left) was awarded the Top 

Operator of the Year Award by the 

Georgia Association of Water 

Professionals. 

Both the Riverside and Lakeside WTP’s were awarded Gold Awards by the Georgia 

Association of Water Professionals. This award recognizes a facility for meeting all water 

quality standards as set by the Georgia EPD. 

In response to the current economic situation, the staff made many adjustments to the 

operations of the plant. Electrical power usage was reduced in many ways. Filters are 

now washed at night. This change shifts the power usage to the non-peak hours when 

electrical prices are the lowest. Whenever possible, processes are stopped during peak 

hours when electrical prices are higher. 

The Riverside WTP ended the year with over 7 years without a lost time accident. The 

Lakeside WTP ended the year with over 1 year without a lost time accident. 

Cross-training was provided to the relief operators, trainees, and others of both plants. 

This increases the flexibility and adaptability of our operations. 

Over 30% of our staff has attended training this year. The training was received through 

conferences, district meeting and technical training sessions. 

The Riverside staff conducted weekly meeting between management and shift 

supervisors. This has improved the movement of information through out the facility.



The Lakeside staff conducted monthly technical safety training sessions. This should help 

us to maintain a high standard for a safe facility. 

Both of our Water Facilities were in 100% Compliance with state permits resulting in 

Gold Awards from the Georgia Association of Water Professionals. 

Our treatment facilities conducted 9 tours during the year for 369 people. The tours 

included everyone from water professionals to elementary school students. The photo 

below is of a tour given to the McEver Elementary School students. The tour was 

conducted by 

Moe Lyons. He 

is pictured at the 

top of the stairs. 


The goals & objectives for the Water Treatment Plant groups for FY10 are as follows: 

RIVERSIDE: 

Enhance the staff’s versatility and ensure that the Riverside and Lakeside Water 

Treatment Plants are sufficiently staffed at all times. 

o Train two (2) Operators on the press and solids handling operations for a period of 

one week each during FY10 in an effort to provide back-up in the area. 

Increase staff’s knowledge, professionalism, and resourcefulness to ensure that the 

plant is operating in the most practical and effective manner. 

o Schedule two (2) Shift Supervisors to attend employee evaluation training classes 

during FY10. 

Improve communication and information flow among staff members in an effort to 

create a more positive work environment. 

21



o Schedule three (3) staff members to attend a PUD staff meeting during FY10 to 

increase their knowledge of the department. 

LAKESIDE: 

Enhance staff’s versatility to ensure that the Lakeside and Riverside Water Treatment 

Plants are sufficiently staffed at all times. 

o Train (2) Operators on the operational procedures of the Riverside Sludge Press 

during FY10. 

Increase staff’s knowledge, professionalism, and resources to ensure that the plant is 

operated in the most practical and effective manner. 

o Train two (2) Operators on administrative procedures of procession timesheets and 

monthly reports. 

Maintain a high standard of safety in an effort to reduce and/or prevent injuries caused 

by accidents. 

o During FY10, will conduct a total of two (2) in-house CPR/AED training sessions with 

50% mandatory attendance and completion. 

WATER RECLAMATION 

MISSION STATEMENT: To protect water quality by treating wastewater safely and effectively. 


The Water Reclamation group is committed to treating wastewater to meet or exceed state 

discharge standards, protecting the water quality of Flat Creek and Lake Lanier, while disposing 

of its Biosolids in an environmentally responsible manner. This group provides wastewater 

treatment services at our Flat Creek and Linwood Water Reclamation Facilities (WRF). The Flat 

Creek WRF is a 12.0 MGD advanced treatment facility which discharges into the Flat Creek 

tributary of Lake Lanier. The Linwood WRF is a 5.0 MGD advanced treatment facility that 

discharges directly into Lake Lanier. Both facilities dispose of their Biosolids via a contract with 

Erth Product, LLC who beneficially reuses the end product as a soil amendment. 

22

MGD 

18.0 

16.0 

14.0 

12.0 

10.0 

8.0 

6.0 

4.0 

2.0 

0.0 

FY 05 

AADF 



FY 05 

Max Mth 

Fiscal Year Wastewater Flows 2005-2009 

Permitted Capacity 14.7 MGD 

FY 06 

AADF 

FY 06 

Max Mth 

FY 07 

AADF 

23 

FY 07 

Max Mth 

FY 08 

AADF 

FY 08 

Max Mth 

Linwood Flows Flat Creek Flows Combined Wastewater Flows 

Permitted Capacity 17.0 MGD 

FY 09 

AADF 

FY 09 

Max Mth




----------Flat Creek and Linwood WRF Treatment Indicators---------- 

Flat Creek Permitted Discharge Limits 

Flat Creek Weekly Avg. not to exceed 

(MGD) 

Flat Creek Monthly Avg. not to exceed 

(MGD) 

24 


12.75 12.75 15 15 

10.2 10.2 12 12 

Flat Creek – Max. Day Flow (MGD) 12.0 10.6 9.8 10.1 

Flat Creek – Avg. Day Flow (MGD) 7.85 6.79 6.23 5.85 

Flat Creek – Total Treated (MG) 2847 2701 2263 2154 

Flat Creek – Biosolids Disposal 3964 3797 3518 2791 

Linwood Permitted Discharge Limits 

Linwood Weekly Avg. not to exceed 

(MGD) 

Linwood Monthly Avg. not to exceed 

(MGD) 

3.37 3.37 6.25 6.25 

2.7 2.7 5 5 

Linwood – Max. Day Flow (MGD) 2.8 2.41 3.69 3.85 

Linwood – Avg. Day Flow (MGD) 1.22 1.05 1.55 2.20 

Linwood – Total Treated (MG) 475 365 584 803 

Linwood – Biosolids Disposal 283 273 177 206 

Combined Facility Total Treated (MG) 3091 3078 2847 2939 

Combined Total Biosolids Removal (Tons) 4247 4070 3695 29972 

MGD = Million Gallons Per Day MG = Million Gallons





25 

One of our Linwood Supervisors, 

Rodney Anderson (on left) was 

recognized by the Georgia 

Association of Water Professional’s 

Board of Directors as an outstanding 

Wastewater System Operator for 

District Two. The District Operators 

of the Year will be recognized and 

honored locally at their Council 

Meeting and District Meetings, in 

addition to recognition at the 

GAWP’s Spring Conference. 

Decreased our chemical usage by 11.5% at the Flat Creek WRF compared to FY09’s 

projected use by use of several different methods. Magnesium Hydroxide was reduced 

by changing from constant feed to batch feed. 

Power consumption was reduced by 8.9% compared to FY08 by reducing the energy 

demand during peak pricing times. 

Three of our Flat Creek WRF employees have obtained or increased their certification 

levels. This has increased our quantity of certified operators by 23% compared to FY08. 

All of our Linwood operators actively participated in monthly safety training quizzes on a 

numerous variety of safety topics. This was a constant reminder of the importance of a 

safe environment for staff and visitors. 

All of our Linwood staff completed six hours of additional Plant Operational Training. 

This was accomplished by video observation, peer to peer tutoring, and reviewing of the 

Plant SOP Manual; which is upgraded quite frequently due to Linwood being a new 

facility. 

Our Relief Operator’s ability to work all shifts has been utilized to train all operators on 

the dewatering operations. This has minimized the quantity of staff required to handle 

our normal biosolids disposal volume by having trained belt-press operators available on 

all shifts.



Both of our Wastewater Facilities were in 100% Compliance with there state permits 

resulting in Gold Awards from the Georgia Association of Water Professionals. 

Management and staff at both of our facilities have put and enormous amount of effort 

into cost savings while enduring the pressures of the present economy. Combined, 

these facilities have used 11.4% less energy (Kwh/MG) than the in the previous year 

FY08, and 5.5% less chemicals resulting in 19% less biosolids generated for disposal. 

To utilize our staff to its fullest potential in covering operational needs, we have 

developed an electronically shared operator’s work schedule between the two facilities 

and our relief operators and trainee have been cross trained at both facilities. This 

bridges the gap between the two plants and helps eliminate overtime. 


The goals & objectives for the Water Treatment Plant groups for FY10 are as follows: 

FLAT CREEK: 

Increase the efficiency of plant processes in an effort to reduce costs associated with 

chemical purchases. 

o Conduct a chemical trial by replacing magnesium hydroxide with caustic for 

additional alkalinity in an effort to reduce biosolids by 10%. 

Research and utilize resources to decrease overall operational costs. 

o Conduct a trial process of bypassing sand filters 50% of the time in an effort to 

reduce electric consumption by 4% in FY10. 

Require higher standard of wastewater treatment compliance in an effort to better 

protect our water quality. 

o Require 100% of Operator staff to be certified in FY10 

LINWOOD: 

Create a safer work environment for employees and visitors in an effort to prevent 

injuries caused by accidents. 

o Initiate quarterly safety inspections of the plant and operating procedures resulting 

in a safer work environment and producing an accident-free FY10 

Comply with all treatment standards set by the state’s Environmental Protection 

Division. 

o Increase staff’s knowledge of stormwater permit requirements by providing 3 hours 

training during FY10 resulting in 0% permit violations. 

26



Reduce operational cost by keeping staff at a minimum. 

o Implement cross-training of all relief operators and trainees to both WRF”s 

resulting in sufficient coverage of all shifts and eliminating over-time in FY10. 

MAINTENANCE SERVICES 

MISSION STATEMENT: To efficiently maintain all Public Utilities plants, pump stations, and buildings. 


The Maintenance Services Division consists of three (3) sections: Maintenance, Pump Stations, 

and Grounds Maintenance with a total of twenty four (24) positions. 

In the Maintenance section there are twelve (12) maintenance staff positions. Maintenance 

crews are responsible for preventive, routine and emergency repairs of fixed operating 

equipment at all PUD facilities. Pump mechanics and Electricians are on standby duty at all 

times to handle after-hour situations. 

The Pump Station monitoring section had four (4) authorized positions in FY09. A Pump Station 

Supervisor within this group manages three (3) employees that are assigned to continually 

check and maintain the 60+water and sewer pump stations throughout the City of Gainesville 

and Hall County. This process has helped to promptly react to equipment and operational 

problems before they become major environmental events. 

There are eight (8) positions in the Grounds Crew section. They are responsible for grounds 

maintenance at the Public Utilities treatment plants, water tanks, pump stations, water and 

sewer line right of ways and other PUD facilities. The sewer line ROW crews inspected 2961 

manholes in FY09. 



Total Authorized Positions 22 22 23 24 

Total Repair Work Orders 1566 1534 1415 1406 

Total Preventative Maintenance Work Orders 844 919 1065 1500 

After- Hours Emergency Dispatches 175 235 195 189 

27





The upgrade of Thompson Bridge and Fieldale pump stations was completed in FY09, 

increasing the capacity to areas north of Thompson Bridge. 

A program to monitor the hydrogen sulfide gas in the regional pump stations discharge 

lines was completed and has reduced the chemical cost by 15% in FY09. 

The Lakeside Water Treatment Plant equipment has been incorporated into the 

maintenance management software and the preventive maintenance on the equipment 

was started. 

All three sections have had a training class every month, on topics dealing with their 

field of work. 


The goals for the Maintenance Services group for FY10 are as follows: 

Evaluate the Division’s operational methods in order to further define and reduce 

operational costs. 

o Develop a program to monitor gas levels in force main discharges to optimize 

chemical feeds during FY09. 

Provide a safe work environment for employees in order to prevent injuries caused by 

accidents. 

o Provide 2 hours of safety training per month for each employee to attend in 

FY09. 

Ensure that maintenance is completed on a regular basis at each of the facilities. 

o Incorporate the Lakeside Water Treatment Plants equipment into the 

Maintenance Management System during FY09. 

No sewage overflows from any wastewater pump station. 

Continue to work with our Collection Division to reduce inflow and infiltration sources. 

28



City of Gainesville Public Utilities – Environmental Compliance and Permitting 

Environmental Compliance and Permitting 

The Environmental Compliance and Permitting Division is comprised of two groups: the 

Environmental Compliance group and the Permitting group. The Environmental Compliance 

group is responsible for the city’s water quality laboratory, the industrial pretreatment 

program, commercial wastewater management, environmental monitoring program, forestry 

management, public education program, water conservation program and various other 

projects and programs as assigned. The Permitting Services group is responsible for review and 

permitting of all developments proposing connection to the City’s distribution and collection 

system from inception to completion and enforcement of the backflow prevention program. 

The two groups’ offices and staff are located in two different facilities. The Environmental 

Compliances offices and staff are located in the Environmental Services Laboratory at 2641 Old 

Flowery Branch Road and the Permitting group’s offices and staff are located in the Public 

Utilities Administration facility at 757 Queen City Parkway. 

ENVIRONMENTAL COMPLIANCE AND PERMITTING 

MISSION STATEMENT: Provide first rate quality assurance through permitting and management of water 

resources. 


The Environmental Compliance and Permitting staff consists of a total of 25 authorized 

positions working in six major areas of quality control and quality assurance. These programs 

support the successful operation of the department’s water and wastewater treatment plants, 

help to ensure the quality of drinking water to the customers, provide for the protection and 

improvement of the community’s water resources, the review and permitting of all private 

developments and the administering of the City’s backflow prevention program. The staff also 

endeavors to efficiently assist and educate residential and commercial customers as well as the 

general public. 

During FY09, as a result of the Division’s reorganization, the Environmental Services and 

Development Permitting sections were consolidated to form the Environmental Compliance 

and Permitting Division. 

The Environmental Compliance group manages the City’s Water Quality Laboratory, Industrial 

Pretreatment Program, Environmental Monitoring Program, Water Conservation Program, and 

29



various other projects and programs as necessary to provide support for the PUD. Following is 

a summary of responsibilities for this group: 

The Laboratory staff provides quality and legally defensible analytical services to the 

Environmental Compliances section, other divisions of the PUD, and other departments 

of the City of Gainesville. All tests are conducted in accordance with the United States 

Environmental Protection Agency (USEPA) and Georgia Environmental Protection 

Division (GAEPD) regulations by following Standard Methods for the Examination of 

Water and Wastewater and American Society for Testing Methods. Laboratory services 

help to ensure the high quality of Gainesville's drinking water and that wastewater 

operations are in compliance with all state and federal regulations. The laboratory staff 

also provides water testing services to the City of Gainesville, Hall County, and 

surrounding county residents. 

The Industrial Pretreatment section administers the Industrial Pretreatment Program as 

mandated by the Federal Clean Water Act. Local businesses and industries are 

regulated and educated concerning wastewater discharges and changing federal, state, 

and local wastewater discharge requirements. This group also inspects and monitors 

these discharges in order to protect the wastewater treatment plants, workers, sewer 

system, and receiving streams. Gainesville’s Fats, Oils, and Grease (FOG) program also 

resides under the umbrella of the Industrial Pretreatment section. This program 

manages the maintenance of facilities and disposal of commercial waste from 

commercial users of the collection system. This program also coordinates with 

designers during the preconstruction process of commercial and industrial facilities. 

The Environmental Monitoring group conducts visual site inspections on various creeks, 

chemical and microbiological sampling of area waters, quarterly stream walks, biological 

monitoring, and public awareness, education and participation to help protect local 

water resources and the surrounding environment. Environmental Monitoring provides 

a quality assurance function for the wastewater facilities and collection system and 

conducts environmental monitoring and public outreach activities as prescribed in the 

City’s Watershed Management Plan and Municipal Separate Storm Sewer (MS4) NOI to 

detect and eliminate local water quality problems. 

The Water Conservation Program actively provides literature, programs, education and 

workshops within the Gainesville/Hall County community on ways residents can 

conserve their drinking water supply. This section communicates the current 

regulations of the State of Georgia’s outdoor water use plan within the community and 

ensures Gainesville is following the Metropolitan North Georgia Water Planning 

District’s water conservation plan. The program has continued offering Gainesville’s 

Plumbing Retrofit Program, informative programming on the local TV-18 network and 

water efficiency workshops. 

30



Additionally, Environmental Compliance is actively involved in watershed protection through 

participation in the Community Watershed Assessment Project, the Metropolitan North 

Georgia Water Planning District (MNGWPD), the Upper Chattahoochee Basin Group, and the 

Georgia Adopt-A-Stream program. 

Environmental Compliance continued the lease agreement with the State of Georgia 

Department of Natural Resources (GADNR) to allow use of the Allen Creek property as a 

Wildlife Management Area. These 1,515 acres of land were purchased as a site for future spray 

application of wastewater and is currently being managed to provide revenue to the City while 

becoming more conducive for its intended use. 

The Permitting group provides management of private development permitting and the 

backflow prevention program. Following is a summary of responsibilities for this group: 

Permitting 

o Review and permitting of all commercial, industrial, and residential developments 

which propose to connect to the City’s water or wastewater systems to insure 

compliance with the department’s standards and specifications. 

o Coordination activities with the Georgia Environmental Protection Division (GA EPD) 

associated with delegation of review compliance. 

o Coordination activities with the Gainesville and Hall County Planning Departments 

for issuance of development permits through the City and the County plan review 

committees. 

o Coordination activities associated with Gainesville and Hall County Building 

Inspections Departments and their issuance of Certificates of Occupancy (CO’s) for 

projects that require PUD’s inspections. 

o Coordination activities with the Gainesville and Hall County Planning Departments 

concerning annexation requests for sanitary sewerage services as well as rezoning 

and variance request activities. 

o Preliminary investigation to determine water and/or wastewater systems 

connection feasibility for future private developments. 

o Preparation of water and sanitary sewer availability letters. 

o Easement acquisition associated with water and wastewater systems located within 

private development projects. 

o Coordination of activities with the Engineering and Construction Services Division for 

inspection of approved private development projects. 

o Review and approval of as-built drawings for newly constructed public water and 

wastewater systems. 

o Review and approval of fire sprinkler system drawings and subsequent coordination 

with the billing office for applicable sprinkler system fees. 

o Production and updating of development guidelines and associated plan review 

checklists. 

31



Backflow Prevention 

o Inspection of new and existing backflow prevention device installations. 

o Tracking of required annual backflow test reports. 

o Tracking of City approved backflow testers. 

o Conduct monthly mail-out notification to customers for outstanding backflow 

prevention requirements. 

o Production and updating of backflow prevention specifications and installation 

guidelines. 

o Conduct inspections of private wells and reclaimed water systems for illegal crossconnection 

with City’s water distribution system. 

o Testing of existing backflow preventers on City facilities. 

o Fire hydrant flow testing. 

32




The following is the statistical indicator information for the Environmental Compliance Group: 

9,200 

9,000 

8,800 

8,600 

8,400 

8,200 

8,000 

7,800 

40,000 

30,000 

20,000 

10,000 

0 

8,347 

8,484 

Lab Samples 

33 

8,872 

9,099 


28,436 

Total Analyses Conducted by Lab Services 

29,363 

32,267 

35,484 


The number of samples brought in and total analyses conducted by the laboratory during FY09 

increased by 227 (as noted in the above charts). This was mostly due to the initial monitoring in 

the Mulberry sewer district, monitoring as required by the MNGWPD and the water quality 

monitoring which we have begun on the Cedar Creek Reservoir.

3,000 

2,500 

2,000 

1,500 

1,000 

500 

0 



2,404 

Drinking Water/New Line Samples 

2,442 

34 

1,744 

1,492 


The marked decrease in drinking water/new lines samples collected this year is due to the slow 

down in construction. 

In addition to the formal annual inspections, an additional 3,120 visits were made to industrial 

and commercial facilities to inspect and sample for compliance with the pretreatment program. 

The number of visits decreased due to a change in procedures to reduce the amount of 

overtime as a result of budget restraints. 

3,500 

3,450 

3,400 

3,350 

3,300 

3,250 

3,200 

3,150 

3,100 

3,050 

3,000 

2,950 

3,254 

Pretreatment Program 

Compliance Inspections 

3,378 

3,430 

3,120 

FY06 FY07 FY08 FY09



The Fats Oils and Grease (FOG) program tracks 297 facilities, primarily restaurants, which use 

grease traps as their only pretreatment of wastewater prior to discharge to the city’s collection 

system. Additional FOG accomplishments for FY09 included the inspection and permitting of 44 

commercial waste transportation vehicles. The inspection and permitting process generated an 

additional $6,500 of revenue for the PUD. 

The Environmental Monitoring Program centers on the requirements to support water resource 

protection as specified in the Watershed Assessment Project (with specific emphasis on the 

directives of the Watershed Management Plan). Other regulatory drivers for this program now 

include Gainesville’s Municipal Separate Storm Sewer (MS4) NOI and the requirements for 

pollution prevention BMP’s at municipal facilities involved in industrial activity such as 

transportation shops and the airport. The result has been more time involved in public 

outreach (such as employee pollution prevention education, the Adopt-A-Stream program and 

water conservation education). During FY09, staff inspected 3,265 sites for environmental 

issues and collected 1,034 samples. 

3,600 

3,550 

3,500 

3,450 

3,400 

3,350 

3,300 

3,250 

3,200 

3,150 

3,100 

1600 

1400 

1200 

1000 

800 

600 

400 

200 

0 

3,545 

966 976 

Environmental Site Inspections 

3,323 

Environmental Samples 

35 

3,464 

1,358 

3,265 


1,034 

FY06 FY07 FY08 FY09

400 

350 

300 

250 

200 

150 

100 

50 

0 



294 

Public presentations are done as part of the division’s public outreach program as 

recommended by the Watershed Management Plan, Phase II MS4 requirements, Phase II 

Municipal Facilities Permit coverage, and as part of the city’s water conservation efforts. These 

are done to educate the community about protection of local water resources. In FY09, 341 

presentations were conducted. We continue to grow our public education activities due to 

request from local schools and community organizations. 


The following is the statistical indicator information for the Permitting Group: 

Reviewed 119 development plans and issued 82 development permits through City of 

Gainesville/Hall County Planning & Zoning Department. 

Reviewed 145 architectural drawings and 24 fire sprinkler system drawings. 

Reviewed and approved 733 proposed water service connections through the plan 

review and permitting process. 

Reviewed and approved 3 City of Oakwood, 1 City of Buford, 3 City of Flowery Branch, 3 

Town of Braselton, and 1 City of Clermont developments through direct permitting 

coordination with these jurisdictions. 

Reviewed 868 commercial building permits. 

Public Presentations 

155 

36 

280 

341 

FY06 FY07 FY08 FY09



Reviewed 33 applications for rezoning, variances, or annexations through the City of 

Gainesville’s Planning and Appeals Board. 

Reviewed 101 applications for variances, conditional use, proposed amendments or 

rezonings through the Hall County Planning Commission. 

Forwarded 30 new construction projects to the Engineering and Construction Services 

Division. These projects required water and/or sanitary sewer construction inspections. 

Collected a total of $ 26,809.76 for water and sanitary sewer inspection fees to be 

performed by the Construction Management Division personnel and for fire hydrant 

flow testing. 

Conducted 763 backflow preventer inspections of which 96 were approved through the 

Certificate of Occupancy (CO) issuance program. 

Received and logged 5,634 backflow preventer test reports. 

Issued 7 variances for backflow preventer installation locations. 

Issued 299 first, second, and third notices to those existing customers that had no 

backflow prevention devices installed. 

Issued 2,652 first, second, and third notices to existing customers with overdue or failed 

annual backflow prevention device test reports and issued 226 notices to device testers 

to provide up-to-date calibration and certifications. 

Issued 71 backflow inspection approvals through a divisional mail out program for 

customers with no record of a backflow prevention device installed. 

Conducted 11 fire hydrant flow tests for proposed private developments. 

37



Below you see Gainesville’s own super hero “CAPTIAN CONSERVATION” as he swears in another 

group of young water crusaders. 

Drought Management 

Gainesville, along with much of North Georgia, remained under GA EPD’s Drought Response 

level four from September 28, 2007, until June 10, 2009, when the drought was declared “over” 

by GA EPD and the Governor’s Office. Even as other water systems were allowed to have 

limited outdoor watering schedules, any system whose source was Lake Lanier was not allowed 

a variance from the level four restrictions. We continued to see our water usage 13(+) percent 

less than 2007 levels for July, August, and September 2008 (level four was initially declared 

September 28, 2007) which exceeded EPD’s 10 percent reduction mandate (this was modified 

on February 11, 2008, from winter average to summer average (April-September) by GA EPD 

Director Carol Couch). Water usage levels remained at or below 2007 averages for the 

remainder of fiscal year 2008. 

The City continued enforcement of level four outdoor water restrictions, though with less fury 

than the previous year. Most citizens were, by now, aware of drought restrictions and 

concerned with record low lake levels and most did their part to conserve water. 

On March 3, 2009, under an order issued by Director Couch, Georgians in the 55 county level 

four drought response area were allowed to water shrubs, trees and flower beds up to three 

days a week using drip irrigation systems and soaker hoses. 

38



On June 10, 2009, due to significant rainfall and improved water supplies, GA EPD issued a nondrought 

schedule for outdoor water use for the first time since June 2006. Under a nondrought 

schedule, outdoor water use is allowed three days a week on assigned days using odd 

and even-numbered addresses. 



The biggest accomplishment this year was staff being presented the Fox McCarthy 

Water Wise Award for their efforts in promoting water conservation. 

The Environmental staff exceeded their goal of 125 public education activities by 

conducting 341 presentations. 

Completed the goal of cross-training 70% of all field staff and coordinators. A total of 

134.5 hours of cross-training was completed by staff. 

Completed the goal of conducting the monitoring of three new streams and added to 

database. 

Surpassed the goal of reducing the number of project revisions after initial review. 

Project revisions were reduced by 61%. 

2010 FISCAL YEAR GOALS 

Implement and execute a cross training program to ensure that all areas of the division are 

sufficiently staffed at all times. 

o Cross train 30% of all field staff and coordinators in FY10. 

Develop water quality baseline data for streams in the community to meet State and Metro 

North Georgia water planning requirements. 

o Conduct monitoring on Oconee River at Cedar Creek Reservoir during FY10. 

To provide accurate and complete project reviews in order to reduce cost and to ensure 

customer satisfaction. 

o Reduce the number of project revisions after initial review by 70% during FY10. 

39



City of Gainesville Public Utilities – Engineering and Construction Services 

Engineering and Construction Services Division 

FY09 marked the period when a major organizational restructuring of the Public Utilities 

Department (PUD) was implemented. At the beginning of this fiscal year, two previously 

independent Divisions, the Engineering and Planning Division and the Construction 

Administrative Services Division, were officially combined. The new Division began the fiscal 

year as the Engineering and Construction Services Division. The new Division consists of 26 fulltime 

and 1 part-time authorized positions. These positions may be broadly categorized as 

engineers, technicians, inspectors, and support staff. The offices and staff are located at the 

Public Utilities Administration Building at 757 Queen City Parkway. 

MISSION STATEMENT: To effectively execute assigned projects to meet the defined needs of our community. 


The Engineering and Construction Services Division not only represents the Public Utilities 

Department but also the City as a whole on all Capital Improvements Projects (CIP) throughout 

design and construction. The services provided by the group may be summarized as follows: 

In-house design, bidding, and construction services associated with water mains and 

sanitary sewer system improvements. 

Project management functions related to services provided by various consulting 

engineers. 

Computerized water and wastewater systems mapping, graphical presentation, and 

geographic information system (GIS) management. 

Archival functions associated with technical plans and documents for the PUD. 

Hydraulic analysis and overall planning activities associated with water and wastewater 

systems. 

Construction management and inspection on all private developments that propose to 

connect to the City’s water and/or wastewater systems. 

Project concept and design, contract administration, construction management services 

of CIP for Public Utilities, Public Works, Parks and Recreation, and other City 

departments as directed by the City Management from inception to completion of 

40



project. Project and construction management services are also provided on Hall 

County sanitary sewer projects. 

Payment and reimbursement processing for all projects related to the CIP. 

Maintenance of all financial records related to the CIP as well as construction contracts 

and records from project inception to completion. 

Other miscellaneous functions consist of the following: 

o Periodic updating and maintaining water main and sanitary sewer extension 

and/or replacement lists. 

o Field surveying. 

o Five-year CIP development and tracking. 

o Preparation of the Department’s presentation at the annual workshop with the 

City Council. 

o Evaluation of new water and wastewater products to determine if they meet 

PUD standards. 

o Coordination and preparation of annual updates of the Department’s Standard 

Specifications. 

o Negotiation and purchasing of land and easements required to construct 

projects; processing and maintaining associated documents, databases and files. 


The following statistical indicators have been compiled to provide a more clear and quantifiable 

picture of the Engineering and Construction Services Division’s accomplishments during FY09: 

Provided construction inspection and management for the following connections to 

the Gainesville Public Utilities water and wastewater systems: 

o Approximately 7.80 miles of water main and 79 fire hydrants. 

o Approximately 4.31 miles of gravity sanitary sewers, 3.67 miles of force mains, 

and 99 new manholes. 

o One new sewage pumping station, Wallis Road pump station, was constructed 

by private development. 

Provided resident inspection services for 9 commercial and industrial developments as 

well as 8 subdivisions and apartment complexes. 

Provided project management and construction management / resident engineering 

services on 12 capital improvement projects that were completed in FY09 and 14 ongoing 

capital improvement projects for Gainesville’s Public Utilities Department, Public 

41



Works Department, Georgia Mountain Center, Fire Department, Police Department, 

Parks and Recreation Agency, and Hall County Public Works and Utility Sanitary Sewer 

projects. 

Completed the FY09 Water Meter Improvements project. This was the sixth year of the 

water meter improvements projects to replace manual-read meters and galvanized 

water service lines with Sensus touch-read water meters with radio- read transmitters 

and copper service lines. The project included replacing meters in Cycles 2 and 3 and 

improved 7,442 water meter service lines. 

Completed demolition and abatement of the Greater South Supply Building project. This 

building was one of the last remaining structures in the uptown area that predated 

1900. Demolition made way for needed Gainesville City Square parking. Project 

consisted of abatement of asbestos roofing material, demolition of a 20,000 square-foot 

building/ warehouse space, and earth work necessary for the Gainesville Public Works 

Department to pave and prepare a new parking lot at the location. 

Completed construction of the Frances Meadows Community Center project. This 

project involved site development phase for the new Gainesville Middle School as well 

as the Frances Meadows Center. Subsequent to completion of this phase, project 

concentrated on construction of the Frances Meadows Community and Aquatics Center. 

Completed Longwood Cove Sediment Removal project. This project involved dredging 

Longwood cove of approximately 100 cubic yards of silt and sediments. This project was 

a great example of a successful cooperative effort among the community, the Army 

Corps of Engineers, Lake Lanier Islands Development Authority, and a number of 

Departments from City of Gainesville. 

Completed the 2008 Water and Sewer Rate Differential Update study. This project 

included updating the methodology and subsequently recalculated and published the 

water and wastewater systems differential rates. 

Completed construction of the third phase of Rock Creek Greenway project. This project 

is a multi-phased effort designed to restore Rock Creek and improve Ivey Terrace and 

Wilshire Trail parks facilities. The project concept was developed and implemented with 

assistance from the City of Gainesville Parks and Recreation Department and the Friends 

of Park organization. During the construction, extreme care was exercised to ensure 

protection of waters flowing in the Rock Creek and to protect historic sites located 

within the project area. 

Completed construction of the Black Creek Interceptor Access Road project. This project 

provided access to the PUD’s maintenance crews to one of the Department’s more vital 

interceptors located along the shores of the Lake Lanier near the terminus of Dixon 

Circle. 

42



Completed relocation of the water mains along Winder Highway (SR 53) from 

intersection of SR 211 to Cedar Ridge Drive. This project resulted in improved and 

expanded water system along Winder Highway corridor to serve both present and 

future customers. It specifically included installation of approximately 51,686 linear feet 

of 24”, 20”, 12”, 8”, 6”, and 2-inch water mains as well as 75 new fire hydrants. 

Completed construction of a new 5 MGD state of the art water reclamation facility 

(WRF) on the site of Linwood WRF. This new plant is a tertiary treatment facility utilizing 

membrane filtration to meet the new Lake Lanier discharge standards established by 

the Georgia EPD. 

Completed FY09 Water Service Connection Contract. This was the second year of a 5year 

renewable contract to install all new water service connections within the water 

system. In January 2009, the contract was transferred from the Summit Underground 

Companies to the PUD’s Distribution and Collection Division personnel due to decline in 

sales for new water meters in our system. This project installed a total of 163 new 

meters throughout our water distribution system. 

Completed FY08 Water Distribution and Treatment Systems Master Plan Update 

project. This project incorporated the water mains and system improvements previously 

a part of the Hall County’s water system into the City’s hydraulic model and distribution 

system master plan. It also included determination of the most economical means to 

integrate Cedar Creek reservoir into the communities’ overall potable water supply 

plans. 

Completed Dawsonville Highway Utilities Relocation project. This project resulted in 

improved and expanded water system along Dawsonville Highway to serve both existing 

and future customers. It specifically included installation of approximately 43,532 linear 

feet of 24”, 20”, 16”, 12”, 8”, 6”, and 2-inch water mains as well as 44 new fire hydrants 

along this corridor. 

Collected GPS coordinates for approximately 100 sanitary sewer manholes, 139 fire 

hydrants, and 400 water meters. 

Completed scanning of 525 valve cards and 8,120 plan sheets and digitized 95 utility 

plans for the development of the new GIS water system map. 

Incorporated 139 plans, 24 reports/documents, 7 catalogs and operation and 

maintenance (O&M) manuals into the department’s archival system. 

Created approximately 55 graphical exhibits including the PUD’s presentation for the 

2009 Citizen’s Government Academy. Also, prepared the PUD’s presentation material 

for the annual workshop with the City Council. 

43



On-going construction projects which should be completed in FY10 include the 

following: Spout Springs Road Sewerage Facilities and Mulberry Creek Regional 

Sewerage Facilities which are Hall County projects managed by City staff. We also 

anticipate completing the Athens Highway Regional Sewerage Facilities, Georgia 

Mountain Center Parking Deck, Split Diamond Utilities Relocation, Rock Creek Greenway 

Connector, GEFA Year 21 Water and Sewer System Improvement Contracts 1 and 2, 

Thurmond Tanner Parkway Utilities Relocation – Phase 3, Balus Creek Regional 

Sewerage Facilities, Gainesville Business Park, Thompson Bridge Road Pump Station 

Improvements, Public Safety Complex, and FY09/FY10 Water Main Extensions and 

Improvements. 

The Engineering and Construction Services Division is also involved in many other 

smaller projects and works with all divisions of PUD and departments within the City of 

Gainesville to assist with the needs they may have. 

44



Based on the information provided above relevant to the completed projects, the total 

footages of water mains and sanitary sewers constructed or abandoned during FY09 were 

computed. These figures are presented and are compared with the previous four fiscal 

years’ figures in the following tables. 

YEAR 

SANITARY SEWER CONSTRUCTION/ABANDONMENT 

HISTORY 

GRAVITY 

SEWERS 

CONSTRUCTED 

(MILES) 

MANHOLES 

CONSTRUCTED 

FORCE MAIN 

CONSTRUCTED 

(MILES) 

* Figures have been updated to reflect the Division’s actual numbers. These numbers do not 

reflect total of mains and manholes. 

45 

GRAVITY 

SEWERS 

ABANDONED 

(MILES) 

MANHOLES 

ABANDONED 

FORCE MAIN 

ABANDONED 

(MILES) 

FY05 8.16 262 2.28 0 0 0 

FY06 6.99 206 5.10 0.31 36 1.00 

FY07 15.98 377 6.10 3.03 10 1.01 

FY08 4.85 151 0.38 0 0 0 

FY09 4.31 99 3.67 0.60 24 5.04 

YEAR 

WATER LINE CONSTRUCTION/ABANDONMENT HISTORY 

WATER LINES 

CONSTRUCTED 

(MILES) 

FIRE HYDRANTS 

INSTALLED 

WATER LINES 

ABANDONED 

(MILES) 

FY05 48.93 345 0 

FY06 44.95 311 5.08 

FY07 74.86 600 18.22 

FY08 32.35 272 3.81 

FY09 7.80 79 0



FISCAL YEAR FY 2005 FY 2006 FY 2007 FY 2008 FY 2009 

TYPE OF INSTALLATION 

TOTAL 

FT. 

% 

CHANGE 

TOTAL 

FT. 

% 

CHANGE 

TOTAL 

FT. 

% 

CHANGE 

TOTAL 

FT. 

% 

CHANGE 

TOTAL 

FT. 

% 

CHANGE 

PRIVATE DEV. COMMERCIAL WATER MAIN 14,239 -42.98% 8,213 -42.32% 18,953 130.77% 30,157 59.11% 13,021 -56.82% 

PRIVATE DEV. SANITARY SEWER 37,017 241.52% 38,976 5.29% 51,900 33.16% 24,064 -53.63% 7,857 -67.35% 

PRIVATE DEV. RESIDENTIAL WATER MAIN 153,943 126.34% 128,617 -16.45% 232,877 81.06% 108,752 -53.30% 19,959 -81.65% 

D.O.T. & HALL CO. WATER MAIN 7,374 1734.33% 45,106 511.69% 74,147 64.38% 9,174 -87.63% 200 -97.82% 

CITY EXT. & REPLACEMENT WATER MAIN 75,938 105.84% 60,760 -19.99% 69,304 14.06% 22,728 -67.21% 8,016 -64.73% 

CITY EXT. & REPLACEMENT SANITARY SEWER 18,060 -22.60% 24,861 37.66% 32,484 30.66% 3,552 -89.07% 14,869 318.61%

YEAR 



As part of the Department’s mapping functions, the Engineering and Construction Services 

Division tracks linear footage/mileage of total active water and sanitary sewer mains in the 

system. As efforts continue to improve the mapping system and accuracy of the system data, 

these numbers may fluctuate from one year to the next. 

TOTAL 

GRAVITY SEWERS IN SYSTEM 

(MILES) 


SYSTEM TOTALS 

The following accomplishments were achieved in FY09: 

SANITARY SEWER WATER 

TOTAL 

MANHOLES IN SYSTEM 

FY07 231.7 6,757 

FY08* 236.5 6,870 

FY09 237.1 6,943 

Maintain a turnover rate below 5% for the existing personnel. This goal was met by the 

Division. 

Closely monitor all projects to ensure that they all remain on schedule through all 

phases. This goal was generally met by the Division. 

Limit contractor initiated change orders to less than five per $1,000,000 of project value. 

This goal was generally met by the Division. 

The integration of two separate Divisions was conducted smoothly and seamlessly 

during the fiscal year. All personnel have enthusiastically embraced these changes and 

contributed both individually and in designated groups to achieving this success. 

The GIS group was able to achieve the following milestones: 

1. Initiated implementation of an electronic easement maintenance and tracking 

system. This system was then linked to our GIS mapping system. 

2. In conjunction with the Distribution and Collection division, instituted an 

electronic valve maintenance system. This system was then linked to our GIS 

mapping system. 

47 

TOTAL 

FORCE MAIN IN SYSTEM 

(MILES) 

36.1 

42.3 

40.6 

TOTAL 

(MILES) 

1,247 

1,299 

1,310



3. Completed scanning approximately 60% of the plan sheets that had previously 

not been scanned and added to our GIS mapping system. 


The Engineering and Construction Services Division will have the following goals and objectives 

for the FY10: 

Enhance personnel retention in the Division in order to increase operational efficiencies. 

o Maintain a turnover rate below 5% for the existing personnel during FY10. 

Efficiently use all Divisional resources to complete projects within the approved 

schedule. 

o Closely monitor all projects to ensure that they will all remain on schedule 

through all phases during the FY10. 

Design projects with a high degree of constructability in order to reduce overall project 

construction cost. 

o Limit contractor initiated change orders to less than five per $1,000,000 of 

project value during the FY10. 

48



City of Gainesville Public Utilities - Distribution & Collection 

Distribution and Collection Division 

The Distribution and Collection Division is comprised of two sections: Water Distribution and 

Wastewater Collection. The major functions and tasks of these two groups are the operation 

and maintenance of the water distribution and wastewater collection system as well as to 

provide a safe environment to the public and to ensure that quality and reliable water and 

sewer service is provided to our customers. These tasks include repairing minor water leaks, 

inspection and maintenance of fire hydrants, flushing water to improve water quality, locating 

or marking water and sewer lines, cleaning and inspecting sewer lines, and clearing easements 

to insure ready access. 

The offices and staff of these two sectional groups are located at the 1040 Hancock Avenue 

facility. 

WATER DISTRIBUTION 

MISSION STATEMENT: To ensure the distribution of safe drinking water by maintaining the City’s water 

system. 


The Water Distribution staff, which includes the Division Manager, provides utility locates, 

assists with water and sanitary sewer repairs, performs right–of-way maintenance, repair and 

service fire hydrants, performs vehicle and equipment maintenance, water valve maintenance, 

and all welding activities and tool fabrication. The Administrative and Managerial team of this 

Division provides administrative and management support. The Division’s Manager and 

Superintendents represent the City of Gainesville on various committees and state professional 

organizations as well as provide input on future system expansion planning. 

The Division maintains approximately 8,538 fire 

hydrants in the water distribution system. Each 

fire hydrant is inspected annually with the 

assistance of the local fire departments. In FY09, 

over 300 fire hydrants were repaired, serviced, or 

replaced in order to ensure fire protection for our 

community. 

50




Determining the location of utilities is another 

function the Division performs related to water 

distribution. In FY09, a total of 12,906 locates were 

performed by the Division. 

All utility providers are required by state law to mark 

their utility locations prior to beginning work. This 

requirement prevents costly damages, reduces 

outages to customers, and provides for the general 

safety of those performing utility work. The laws and 

regulations pertaining to locating activities have 

changed dramatically within the past few years. 

The Division’s focus on fire hydrant repairs is illustrated in the chart below. 

350 

300 

250 

200 

150 

100 

50 

0 

222 

Fire Hydrant Repairs 

158 

51 

209 

237 

FY05 FY06 FY07 FY08 FY09 

301



The following graph indicates the volume of locates over the past five years. 


21,760 

Number of Utility Locates 

13,947 14,260 14,219 12,906 

FY05 FY06 FY07 FY08 FY09 


The Water Distribution Division completed two major in-house meter replacement 

projects in FY09. These two projects will enhance revenues and meter reading accuracy 

for many years to come. 

o A complete survey was conducted of all the public school system water meters in 

Hall County, and over 75 meters were upgraded or replaced. 

o A survey was completed of all water meters at the Lakeshore Mall in FY09. At 

the Lakeshore Mall, over 85 meters were replaced or upgraded. 

Completed the goal of conducting seven (7) staff safety meetings. 

Completed valve inspections and data information on three (3) of the remaining 47 

zones. 

Provided repair crews with regular trainings and updates on the mapping system and 

valve cards. This goal was necessary in an effort to assist with shortening the response 

time to emergencies in order to prevent water loss and outages. 

52




The goals & objectives for the Water Distribution group for FY10 are as follows: 

Provide a safe work environment in order to prevent lost time accidents. 

o Continue to provide safety education by conducting 7 mandatory safety meetings 

with 100% staff attendance during FY10. 

Maintain a functional Water Distribution System in order to provide safe and reliable 

drinking water. 

o Complete valve inspection and data information on 3 of the remaining 44 zones 

during FY10. 

Provide the shortest total response time possible to emergencies in order to prevent 

water loss and water outages. 

o Continue to provide repair crews with regular trainings and updates of the mapping 

system and valve cards during FY10. 

WASTEWATER COLLECTION 

MISSION STATEMENT: To ensure the environmentally safe collection and transportation of sanitary sewage by 

maintaining the City’s sewer system. 


The Wastewater Collection staff is responsible for insuring that the collection system is 

operating properly. One major preventative maintenance function of the Utility is cleaning 

sanitary sewer collection pipelines. These efforts greatly reduced the possibility of 

environmentally damaging sewer over flows and prevent isolated sewer problems for our 

customers. 

In FY09, the collection crews cleaned over 457,000 feet of sewer pipeline and manholes, and 

cleaned 50 sewer lift stations. 

The Inflow and Infiltration (I&I) Team which is a technical group responsible for eliminating and 

reducing groundwater and rainwater flows into the sanitary sewer collection system is also part 

of the Collection Division. This team conducts flow monitoring, manhole inspections, CCTV 

inspections, and smoke testing within the sewer system. 

53




The following chart illustrates the volume of cleaning activities in recent years. 

# of feet 

800,000 

700,000 

600,000 

500,000 

400,000 

300,000 

200,000 

100,000 

0 

Sanitary Sewer Lines Cleaned 

690,030 

297,896 

579,436 587,365 

54 

457,625 

FY05 FY06 FY07 FY08 FY09





The Wastewater Collection Division reduced its total fuel usage from FY08 to FY09 by 

over 24%. The Division used 64,535 total gallons of fuel in FY08 compared to 48,845 

gallons in FY09 which resulted in a reduction of 15,690 gallons. The fuel reduction was 

accomplished by using smaller, more fuel efficient vehicles when possible, reducing the 

number of daily trips by scheduling improvements and creating work zones, reassigning 

a sewer cleaning crew, reducing idling times of vehicles and by a reduction in take home 

vehicles. 

Conducted seven (7) staff safety meetings. 

Conducted and completed inspections on 2 sub-basins utilizing the new CCTV camera 

system. 

Responded to all complaints of sewage blockages within one hour of receipt of 

complaint. 


The goals & objectives for the Wastewater Collection group for FY10 are as follows: 

Provide a safe work environment for employees in an effort to prevent lost time 

accidents. 

o Continue to provide safety education by having 7 safety meetings during FY09. 

Maintain an aggressive preventative maintenance program in an effort to minimize the 

number of sewer spills. 

o Utilize the new CCTV camera system to conduct and complete inspections on 2 subbasins 

during FY09. 

Provide the shortest total response time possible to sewer over-flow emergencies. 

o Respond to all complaints of sewage blockages within one hour of receipt of 

complaint. 

55

This year’s winner of the Rain Barrel 

Design Contest goes to... North Hall 

Middle School!! In close second, and 

our honorable mention, is Davis Middle 

School. 

All of the entries were fantastic and 

it was very difficult for our ten 

judges to choose. We scored each entry 

on a scale from 1-5 on 8 different 

aspects of the barrel design and paper. 

We hope that by viewing the 

other entries it will inspire you to 

raise the bar even higher next year. 

We hope that you all had fun with this 

challenge and learned a little about 

conserving our precious water resources 

too. We also hope, with your 

enthusiasm and support, to make this 

an annual event for our middle schools. 

We look forward to the creative flair 

that will arise from next year’s contest. 

North Hall Middle School 

Directed Studies Class 

Davis Middle School 

Art Club 

Gainesville Middle School Chestatee Middle School East Hall Middle School West Hall Middle School Chestatee Middle School

North Hall Middle School Directed Studies Class 

And Mrs. Cummings’ S.A.V.E. Club 

Putting Our Rain Barrel to Use 

If we had a rain barrel, we know what we’d bring! 

Plants so happy they could sing! We’ll save lots of plants from the hot dry ground, 

And quench their thirst, all the year round! 

We’ll use our time to make a bog 

And create a nice home for both cricket and frog! 

We’ll add a little lake or pond or small pool 

And then we’ll add some fishies, that will be cool. 

We’ll collect lots of water in our barrel when it rains, 

And from this conservation effort it will be the world that gains! 

Pitcher plants, venus flytraps, flowers and more, 

We’ll make sure our garden is never a bore! 

We’ll watch this garden grow in the sun 

And only when people are happy will our job be done!

City of Gainesville Public Utilities Department - Gainesville, GA

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