Student Accommodation Handbook - Fitzwilliam College - University ...

FITZWILLIAM COLLEGE ACCOMMODATION HANDBOOK
FOR THE PURPOSE OF ENSURING EVERYONE ON SITE FOLLOWS THE
EVACUATION PROCEDURE PROMPTLY. THEY MUST BE TAKEN
SERIOUSLY. FALSE ALARMS WASTE FIRE BRIGADE RESOURCES
AND PREVENT THEM ATTENDING OTHER
(POSSIBLY MAJOR) INCIDENTS.
CONTENTS
1. Period of Agreement
2. Services Provided
3. Monitoring and Reviewing
4. Disputes
5. Liaison
6. Response Times
7. Call Out Procedure
ANNEXES
APPENDIX 3
Fitzwilliam College
SERVICE LEVEL AGREEMENT
(Domestic)
A. Outline Cleaning schedules for student rooms, offices, Fellows rooms and
flexible space rooms.
1. Period of Agreement
The agreement will commence on 1 st October each year and terminate on 30 th
September of the following year. Unless advised to the contrary, the agreement will
be deemed to continue into each subsequent year.
2. Services Provided
The agreement shall include all work associated with the day to day cleaning of: on
and off-site student rooms, kitchens, bathrooms and common areas (stairs and halls);
offices; Fellows’ sets and studies; the Master’s Lodge; and all enclosed public areas
(eg Library, Auditorium etc). In addition Domestic staff are responsible for setting up
public rooms for meetings of various types, entertainment and conferences. General
movement and storage of furniture is also a responsibility of this department. During
the vacations, the Domestic department are responsible for ensuring that all
bedrooms are ready for the arrival of conferences in the most cost effective way.
3. Monitoring & Reviewing
The service provider (Fitzwilliam College Domestic Department) and service client
(Fitzwilliam College) will monitor and review performance on an ongoing basis and
will meet formally to discuss delivery success, at an annual meeting chaired by the
Domestic Bursar, at which all stakeholders in the College (JCR, MCR, Fellows and
relevant HOS) will be represented.
The quality of work by domestic staff will be scrutinised by the Domestic Manager
and her supervisors; the Domestic Manager is responsible to the Domestic Bursar for
the quality of service delivery. The Domestic Manager is to define a standardised
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