Student Accommodation Handbook - Fitzwilliam College - University ...

CONTENTS
1. Period of Agreement
2. Services Provided
3. Monitoring and Reviewing
4. Disputes
5. Liaison
6. Response Times
7. Call Out Procedure
1. Period of Agreement
FITZWILLIAM COLLEGE ACCOMMODATION HANDBOOK
APPENDIX 5
Fitzwilliam College
SERVICE LEVEL AGREEMENT
(Gardening Department)
The agreement will commence on 1 st October each year and terminate on 30 th
September the following year. Unless advised to the contrary, the agreement will be
deemed to continue into each subsequent year.
2. Services Provided
The agreement shall include all work associated with maintaining the grounds of the
Fitzwilliam College site and external properties in accordance with the requirements
of the client. In general terms, the grounds, gardens, trees, greenhouses etc will be
maintained to a standard providing a pleasant, relaxing and safe landscape
environment for use by the client, guests and visitors to the College. This will pay
due regard to the needs of security (e.g. providing clear sight-lines for CCTV) and
accepted environmental standards with regard to agricultural and arboricultural
treatments. The Gardening Department are not responsibility for the Fitzwilliam
College Sports Field.
3. Monitoring & Reviewing
The service provider (Fitzwilliam College Gardening staff) and service client
(Fitzwilliam College) will monitor and review performance on an ongoing basis and
will meet formally to discuss delivery success, at an annual SLA meeting chaired by
the Domestic Bursar, at which all elements of the College (JCR, MCR, Fellows and
staff) are represented. In addition, guidance will be given by the Estates Committee,
who should be consulted prior to any major planting or changes.
Work should be planned in such a manner as to reduce disturbance to the College.
This is particularly important during examination periods (when the Tutorial Office
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