Using Data to Improve Service Delivery - A Self-Evaluation Approach
Using Data to Improve Service Delivery - A Self-Evaluation Approach
Using Data to Improve Service Delivery - A Self-Evaluation Approach
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Table of Contents<br />
Acknowledgments ..................................................................................................................................................................... v<br />
Part 1................................................................................................................................................................................................ 1<br />
Introduction......................................................................................................................................................................................................3<br />
Part II ................................................................................................................................................................................................ 9<br />
Sources of <strong>Data</strong> for <strong>Self</strong>-<strong>Evaluation</strong> ....................................................................................................................................................... 11<br />
Part III Identifying Needs and Resolving Problems with <strong>Data</strong>: Five Steps <strong>to</strong> <strong>Self</strong>-<strong>Evaluation</strong> of<br />
Health <strong>Service</strong>s ......................................................................................................................................................... 23<br />
Essential <strong>Service</strong>: Antenatal Care (ANC) .............................................................................................................................................. 25<br />
Essential <strong>Service</strong>: Assisted <strong>Delivery</strong> ...................................................................................................................................................... 41<br />
Essential <strong>Service</strong>: Preventive Infant Visit (PIV) .................................................................................................................................. 57<br />
Essential <strong>Service</strong>: Childhood Immunization ...................................................................................................................................... 73<br />
Essential <strong>Service</strong>: Family Planning ........................................................................................................................................................ 89<br />
Essential <strong>Service</strong>: Community Involvement in Health Care Management ...........................................................................105<br />
iii
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