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Measuring Transaction Costs in Spatial Data Infrastructures ...

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Measurement Categories cont.<br />

Category<br />

Search<strong>in</strong>g for the contact person<br />

Description<br />

In case this <strong>in</strong>formation is not<br />

transparent, the buyer has to spend<br />

some time <strong>in</strong> search<strong>in</strong>g for the right<br />

responsible person<br />

Correspondence with the provider<br />

Contact<strong>in</strong>g the provider via phone<br />

Study<strong>in</strong>g the trade conditions<br />

Includes writ<strong>in</strong>g emails and read<strong>in</strong>g<br />

the provider’s responses<br />

Phon<strong>in</strong>g, wait<strong>in</strong>g for the responsible<br />

person, gett<strong>in</strong>g <strong>in</strong>formation about the<br />

availability of the responsible person<br />

Read<strong>in</strong>g licens<strong>in</strong>g conditions,<br />

copyright rights, terms of use

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