Arrow Mart

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Review of Similar E-Commerce Businesses Mission/Vision/Strategies Suy Sing states their purpose for putting up such a business as “We champion the growth of the Filipino Grocer. Suy Sing is the expert in the grocery industry, a onestop shop for independent grocers that provides the most convenient and trusted service for a viable grocery business. Through our extensive range of products, exciting promotions, efficient distribution services, and excellent customer service, we enable our customers to save time and focus on the growth of their business”. Suy Sing also abides by 6 principles to keep their company afloat and stay on top as one of the best grocery suppliers in the Philippines, and they are: Service Excellence, Concern for People, Continuous Improvement, Integrity and Fairness, Teamwork and Commitment. They have high regard for their employees, thus making sure that their employees are provided with a good working environment. The company recognizes their employees as “family”, thus having the willingness to provide them with benefits that will ena-
le them to develop more as individuals inside and outside of the company. As for the customers, Suy Sing puts their clients’ needs first. Their aim is to always exceed customer expectations, and they are able to do that by getting things right at the first time, keeping things simplified for their customers, exercising professionalism and honouring their commitments to their clientele. Phil Grocer is a nationwide grocery delivery company by FastNet Communications. Their vision-mission is “Our all grocery products, we maintain high quality. We had never experience with customer complains. We always do our best to serve our valued customers. We have started with a low-price philosophy while providing a high level of service. Our concept of cost-effectiveness, fair prices, totally dedicated support brought us to what we are today. PhilGrocer.Com is all about people. You will always get a HUMAN response from PhilGrocer.Com on ANY request or issue that you may have and we will assist you as fast as humanly possible”. Phil Grocer gives high regard for their customers. Inferring from their vision-mission, the way that the company is run and how the management team is able to strategize is based on the responses of their customers, because without their clients, Phil Grocer would be nothing. The customers of Phil Grocer play a very vital role in the survival of the company in the grocery industry, or being a player in the competition of grocery suppliers in the country.
Page 2 and 3: Company Background Rodger Tan Indus
Page 4 and 5: Company Background Arrow Mart is an
Page 6 and 7: Mission Statement To bring people t
Page 10 and 11: Comparative Chart of the Features o
Page 12: Phil Grocer is a Business-to-Consum
Page 15 and 16: The website of Phil Grocer is a sit
Page 17: Evaluation using the 7 elements of
Page 25 and 26: Income Statement High costs in the

Arrow Mart

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