Huawei Service Leaders Need Grow Faster

Issue 231 June 15, 2011 

Huawei Service Leaders 

Need Grow Faster

Huawei IDEOS is Top Smart Phone in Kenya 

Nairobi, Kenya, May 17, 2011 - Huawei today announced 

that the Huawei IDEOS is the most popular 

smart phone in Kenya for the first quarter of 2011. 

This is also according to a report by GFK Retail and 

Technology, one of the world’s leading independent 

market researcher tracking sales data in technical consumer 

goods and entertainment in over 80 countries 

worldwide. The IDEOS was launched during the 2010 

Christmas period with the phone gaining wide acceptance 

in the market. 

Mr. Herman He from Huawei announced that, “Since 

the IDEOS launch five months ago, so far over 60,000 

pieces have been sold and we are moving towards the 

100,000 piece mark with its share of the local smartphone 

market at 45% in the first quarter of the year, making it the 

top selling device with February alone reaching 73%.” 

“We are delighted by the IDEOs’ outstanding performance 

and we hereby affirm our commitment to continue 

providing quality and affordable products to Kenyans”. 

Mr. He added. 

The success has partly been attributed to a strategic 

partnership with Safaricom as the main distributor and 

marketer of the smart phone, Google for their Android 2.2 

platform, and QUALCOMM for the chipsets. 

Safaricom Head of Retail Morris Maina said the 

partnership was a major win for Kenyan consumers and 

presented a strategic fit for Safaricom in its quest to drive 

up data uptake by availing affordable internet enabled 

devices. The phone retails at a discount on its original 

price, and comes with some free Safaricom data and 

airtime. 

About Huawei Device 

Huawei Device is affiliated with Huawei Technologies 

Co., Ltd. and is one of Huawei’s four business units. 

Huawei Device products cover a wide range of series, 

including Mobile Phones, Mobile Broadband, Convergence 

Terminal, Fixed Network CPE, and Video Products. 

Huawei Device now serves 48 of the world’s top 50 

telecom operators, and it has established strategic partner 

relationship with world-leading operators. 

In 2010, Huawei Device sold more than 5 million 

Android phones ranking the world’s Top 5. Star products: 

Avatar U8850, Blaze U8510, Boulder U8350. Huawei 

Device has sold its products to 300 million users in 130 

countries. In 2010, the contract sales of Huawei Device 

reached USD 5.7 billion and the total shipment reached 

120 million units.

CONTENTS 

Issue 231 

June 15, 2011 

Editor-in-Chief 

Peter Tong (tonggd@huawei.com) 

Managing Editor 

Wang Xingyuan (wangxingyuan@huawei.com) 

Executive Editor 

Norman Shu (shujinghong@huawei.com) 

Sophie Deng (dengjingjing@huawei.com) 

Huawei Technologies 

Huawei Industrial Base, 

Bantian, Longgang, 

Shenzhen 518129, P.R.C. 

Tel: +86 (755) 28562703 

+86 (755) 28563156 

Fax: +86 (755) 28562706 

Email: hwpeople@huawei.com 

Available ln-house Free of Charge 

The information contained in this document is for 

reference only, and is subject to change or 

withdrawal according to specific customer 

requirements and conditions. 

Copyright 2011 Huawei Technologies Co., Ltd. 

All rights reserved. 

Reproduction in whole or in part without written 

permission is prohibited. 

Cover: Daniel Boluda - 

Service Leaders Need 

Grow Faster 

NEWS & EVENTS 

2 Huawei News 

STORIES OF HUAWEI PEOPLE 

6 COVER STORY Service Leaders Need Grow Faster 

11 Huawei India Employees Launch “Core Value Mug” 

12 IN PURSUIT OF EXCELLENCE Be A Multidirectional Engineer 

14 Winning 3G Nationwide Network in Lebanon 

17 Helen’s Experience Sharing 

18 GROW WITH HUAWEI My “Fresher” Experience in Huawei 

HUAWEI WORLDWIDE 

20 AROUND THE GLOBE Huawei Celebrates 10 Years in the United States 

21 Harmony Dedication Win-Win 

22 SITE FILE iTools, A Great Helper 

23 An Episode in War 

24 CSR Huawei India – A Responsible Corporate Citizen 

26 Huawei Australia – Corporate Social Responsibility Update 

28 MANAGEMENT FORUM Creating Positive Change at Huawei 

HUAWEI COMMUNITY 

30 INBOX 

30 Knowing BCG 

31 LEARNING CHINESE 

32 LOVE There I Got My Role Model 

33 TEAM BUILDING Huawei Team Rows to Victory 

34 Together Everyone Achieves More 

36 PHOTO GALLERY 

Contributions and Feedback 

An informative and inspiring Huawei People magazine need your continual contributions and feedback. Please feel free to submit your 

department's news & events, achievements of your BU, stories of your team and your co-workers, photos, prose and poetry, and your 

comments, to the editors at hwpeople@huawei.com. If your contribution includes excerpt from other sources, please indicate. 

The deadline for submissions is the 5th of the month for publication.

Huawei News 

Dublin, Ireland 

Huawei Wins TM Forum Industry Leadership Award 

May 26, 2011 - Huawei was awarded the Industry Leadership Award for its New Generation Business 

Support System (NGBSS solution) at the TM Forum Management World event in Dublin, Ireland. 

TM Forum’s Excellence Awards were established in 2007 to recognize and acknowledge the contributions 

of global leaders in the telecom operation and management industry. The Industry Leadership 

Award is given to a TM Forum member company that demonstrates leadership, dedication, and commitment 

to the Forum’s collaboration activities, and the uptake of TM Forum standards and best practices. 

Dr. Che Haiping, Vice President and CTO of Carrier Software Business Unit, Huawei, said, “We are 

very honored to be the recipient of TM Forum’s Industry Leadership Award this year. It is a recognition 

of Huawei’s continuous leadership, dedication, and commitment to the ICT industry. Since our inception 

in 1988, Huawei has made continual efforts to lead the industry by engaging in collaborative 

activities and by fostering a participatory atmosphere with other industry players. We look forward to 

working closely with TM Forum members and with the industry to help our customers achieve business 

success with our world-class BSS & OSS solutions.” 

About TM Forum 

TM Forum is a global industry association focused on simplifying 

the complexity of running a service provider’s business. As an established 

industry thought-leader, the Forum serves as a unifying force, 

enabling more than 775 companies across 195 countries to solve critical 

business issues through access to a wealth of knowledge, intellectual 

capital and standards. 

About Huawei NGBSS Solution 

Huawei NGBSS solution is designed based on simple, open, 

convergent, agile and smart philosophies and is in alignment with TM 

Forum frameworks and best practices. It provides end-to-end BSS 

solutions, including products and business consultant service, system 

integration, managed service for CSPs in the field of revenue 

management, customer management, product management, customer 

service and insight, customer value improvements to support improved 

revenue and profit, operation efficiency, customer experience, and pillar 

CSPs in order to achieve a principle of “Smart Operation, Efficient 

Support” as well as sustained business success. 

2 HUAWEI PEOPLE

NEWS & EVENTS 

Munich, Germany 

Opening Ceremony of Telefonica-Huawei Service Innovation Center 

May 12, 2011 - Telefonica and Huawei established the joint Service Innovation Center (SIC) in Germany, which is 

the branch of Telefonica global SIC, with the objective of extending new services and exploring future propositions. 

More than 30 people attended this event. 

“As a very important strategy partner of Telefonica, Huawei has been very active in application and service 

innovation, and has already deployed strategic service platforms for Telefonica around the world.” said Ms. Andrea 

Folgueiras, the CTO of Telefonica Germany. “SIC, as a part of strategy cooperation of both companies, is going to 

build potential new services on already deployed platforms, where functions/services can be inherited. With the full 

support from Huawei and 3rd party partners, we are confident to reduce our time-to-market and to be more flexible for 

future service offerings.” 

“Telefonica is one of the most important strategy partners of Huawei. We have already deployed SDP and NGIN 

service platform together in Telecom software area. With this joint innovation center, we will be able to better understand 

Telefonica service strategies and market requirements, also to introduce Huawei’s global successful experience 

to Telefonica” said Mr. Guo Haiwei, the VP of Telefonica Key Account, Huawei. “The showcases today are the first 

achievement of our joint efforts. They also reveal SIC as an incubation platform for future innovations. It is our 

pleasure to take part in the progress of Telefonica service innovation and transformation. I believe that it will be a 

win-win business for both companies.” 

During the opening ceremony, four showcases over NGIN and SDP platforms were introduced, namely FUN (FMC 

Unified Number) service, NTS (Number Translation Service), DSM (Digital Shopping Mall) and Service Innovation 

Environment. Innovation experiences of TLATAM and China Mobile were also shared and discussed as future 

innovation mode. As a “playground” for all parties on the service innovation chain, the SIC allows “Beta” services to 

be provided to end users directly. It is expected to be an important part of Telefonca’s transformation. 

Singapore 

M1 to Deploy South East Asia’s First Commercial LTE Network 

May 13, 2011 - M1 Limited (M1) - Singapore’s leading mobile, broadband and fixed communications service 

provider, today announces the deployment of South East Asia’s first commercial Long Term Evolution (LTE) network 

in Singapore. 

Huawei has been awarded a five year contract, valued at S$280 million, to provide the turnkey LTE solution for 

M1. This will include installation of macro base stations, distributed base stations and Evolved Packet Core (EPC), 

for M1’s island-wide next generation network. 

LTE is capable of delivering downlink speed of up to 300 Mbps and is specifically designed for the efficient 

carriage of data traffic. The new network will enable rich multimedia applications such as video conferencing, highdefinition 

content transmission, high speed video downloads and social network updates, giving M1 customers an 

unbeatable mobile broadband experience. 

“We are building an advanced world class mobile network which will truly enhance the wireless internet experience 

for our customers, and cater to the increasing demands of future mobile devices and applications,” commented 

Ms. Karen Kooi, Chief Executive Officer, M1 Limited. 

Added Ms. Kooi, “With Huawei’s strong global track record and technological expertise, we are confident that 

this partnership will maintain M1’s technology leadership in the wireless space.” 

M1’s LTE network is scheduled for island-wide completion in the first quarter of 2012. 

HUAWEI PEOPLE 3

London, UK 

Huawei’s SingleRAN Solution to Enhance Everything Everywhere’s 2G Network 

May 9, 2011 - Huawei today 

signed a contract with Everything 

Everywhere - the UK’s largest 

communication company - to 

enhance its 2G network, which will 

result in one of the most advanced, 

high-quality 2G networks in the UK, 

significantly increasing network 

capacity and coverage for its 

customers. 

Huawei’s delivery of this GSM 

(2G) Radio network upgrade program 

will enable the customers of 

Everything Everywhere to look 

forward to superior network performance 

with richer data experience 

and higher speeds on the GSM 

network. There will also be a 

significant increase in coverage and 

network capacity, including indoor 

coverage. Customers can also 

expect HD voice experience for 

voice calls in line with the UMTS 

(3G) network. The upgrade will also 

prepare the Everything Everywhere 

network for its evolution to LTE in 

the coming years. 

The deal is a milestone for 

Huawei, highlighting its transition to 

becoming a significant network 

supplier for mobile operators in the 

UK. Through this rollout, Huawei 

will upgrade Everything 

Everywhere’s base stations within a 

period of four years, not only 

optimizing its GSM network, but 

future-proofing it through its 

unique, flexible multi-node 

capabilities. 

Emin Gurdenli, Vice President of 

Network Services, Everything 

Everywhere said: “Huawei’s cuttingedge 

technology and professional, 

dedicated team with unrivalled 

global Radio Access Network 

experience will enable us to rapidly 

achieve our objective of building 

one of the biggest and best mobile 

networks in the UK and providing 

our customers with the best possible 

network experience.” 

“This contract marks a very 

About Everything Everywhere 

significant milestone in the evolution 

of the UK mobile market and 

represents yet another major 

breakthrough for Huawei in The 

European tier one wireless service 

provider arena,” said Victor Zhang, 

CEO of Huawei UK. “Huawei has a 

proven track record in providing 

cutting-edge mobile solutions to 

operators across the world. We are 

committed to becoming a serious 

network supplier for mobile operators 

in the UK and are pleased to 

collaborate with Everything 

Everywhere, offering an effective 

solution with future-proofed 

technology that will improve voice 

quality and network coverage for its 

customers across the UK.” 

Everything Everywhere Limited is the company running two of the 

UK’s most famous brands – T-Mobile (UK) and Orange (UK). Owned 

jointly by Deutsche Telekom and France Telecom respectively, Everything 

Everywhere Limited is the UK’s biggest communications 

company, with a combined customer base of almost 28 million people 

and more than 720 retail stores across the country. Everything Everywhere 

Limited plans to transform the industry by giving customers 

instant access to everything everywhere, offering the best value, best 

choice and best network experience in the country. 

Shanghai, China 

Huawei to Provide Managed Services to China Unicom Shanghai 

May 23, 2011 - Huawei today announced that it has been selected by China Unicom Shanghai as its 

managed services partner. According to the contract, Huawei will provide managed services for more 

than 50 percent of China Unicom Shanghai’s base station sites. 

Under this agreement, Huawei will provide preventive, planned and corrective maintenance services 

for China Unicom Shanghai’s network, which will allow the operator to concentrate solely on ensuring 

optimal network quality to its customers. Huawei will have full responsibility for maintaining the network. 

To date, Huawei has provided managed services to more than 70 operators in 68 countries. 

4 HUAWEI PEOPLE

NEWS & EVENTS 

Kuala Lumpur, Malaysia 

Huawei Inspires Broadband Transformation Beyond Telecom 

The Huawei-led Broadband Transformation Summit which is supported by Telekom 

Malaysia and Heavy Reading, provided an ideal stage for collaborative discussions 

amongst leading network operators. 


demonstrated its most advanced 

innovations and shared deep 

insights on smart transformation 

strategies in leveraging on the rapid 

growth of national broadband 

network, convergence and multimedia 

services in today’s marketdriven 

and customer-oriented 

industry. 

The Broadband Transformation 

Summit 2011, which themed “Broadband 

Redefined through Smart 

Transformation”, was supported by 

Telekom Malaysia (TM) and 

research partner Heavy Reading. 

Attended by over 300 delegates 

from leading broadband players 

from more than 50 global telecom 

operators, the summit brought about 

collaborative discussions on 

successful broadband transformation 

case studies and industry best 

practices in leveraging on changes 

brought about by the rapid growth 

in national broadband network, 

convergence and multimedia 

services. 

The summit was graced by Y.B. 

Dato’ Joseph Salang, Deputy 

Minister of Information, Communication 

and Culture Ministry, 

Malaysia. In his speech, the honorable 

Deputy Minister said: “Broadband 

cannot just be for higher and 

higher speeds, but must transform 

the people’s lives.” 

A notable highlight of the summit 

was the presentation by Giorgio 

Migliarina, Chief Technology and 

Innovation Officer of Telekom 

Malaysia, as he shared the outlooks, 

approaches, achievements and 

challenges of the end-to-end NGN/ 

IMS, HSBB and IPTV deployment. 

On stage was also Jin Dong Bin, 

Senior Chief Engineer of China 

Telecom, to deliver a comprehensive 

keynote speech about China 

Telecom’s transformation strategies 

and broadband development. Other 

keynote speakers at the summit 

included VPs, CTOs and Network 

Architects from leading broadband 

players around the world, and 

Senior Anlayst from Heavy Reading. 

The summit also provides good 

venue and unique opportunity for 

extensive interaction with Huawei 

high level executives and hands-on 

innovative service demo. 

Shenzhen, China 

Huawei Launches xDSL Cards with Unparalleled Port Density 


launched two types of copper 

access cards with unparalleled port 

density: the 48-port COMBO card 

and the 64-port VDSL2 card. These 

products will enhance solutions in 

public switched telephone network 

(PSTN) migration and broadband 

access, and will enable operators to 

decrease OPEX by reducing room 

size by 30 to 50 percent. 

Mr. You Yiyong, President of 

Huawei’s Access Network Product 

Line, said, “Dedicated to our 

customers’ demands, Huawei has 

never stopped innovating in the 

fixed access arena, including copper 

access, and strives to help operators 

maximize the potential of copper 

wires and provide the best products 

and solutions to their customers.” 

Combining ADSL2+, voice, and 

splitter functions in one card, the 48- 

port COMBO card significantly 

reduces the amount of required 

space in telecommunications rooms, 

simplifies copper cable routing, and 

reduces total power consumption. 

The 48-port COMBO card also 

assists in integrating traditional 

time-division multiplexing (TDM) 

voice systems into future-oriented 

VoIP systems, while also providing 

broadband access. Devices 

equipped with the COMBO cards 

will not only have a higher degree of 

integration but will also be up to 70 

percent smaller. 

To date, Huawei has served onethird 

of all global broadband users 

with its SingleFAN solution, 

providing super broadband access 

that enriches people’s communications 

and their lives. 

HUAWEI PEOPLE 5

Cover Story 

Service Leaders 

Need Grow Faster 

By Daniel Boluda 

Director, 

Service Sales and Professional Services, 

Huawei Iberia 

Huawei’s continuous 

increase of 

the equipment 

installed base 

has been only 

possible thanks to a very clear 

strategy based on a customer 

centric organization that delivers, 

first to market, the most innovative 

and convergent technical solutions. 

Growing further will only be 

possible with more complex 

solutions, especially on the services 

area. In fact, being a service leader 

in Huawei means that you need to 

grow faster, much faster actually, 

than the average growth of the 

company. This is the reason for 

which my 5 years in Huawei Service 

Department have been, doubtless, 

the most exciting and exhausting 

experience in my professional life. 

When I joined in 2006 Huawei 

had little business in Spain, with a 

Tier 2 operator and the service 

organization had less than 20 

people. Today we have complex 

projects with all major telecom 

operators, and almost 500 service 

staffs. We have developed services 

from all business units including 

Managed Services (with the first 

outsourcing contract of Huawei 

Europe), Network Technology 

Services and System Integration. 

I want to share with you a story 

about the growth and development 

of our professional services team in 

Spain, a story full of challenges, 

difficulties, rewards and 

gratefulness. 

Talking about services, 

Huawei is not ranking the 

same among its competitors 

and, therefore, the growth 

compared to the network and 

device divisions needs to be 

quicker. 

6 HUAWEI PEOPLE


only through hard working but 

understanding of company process. 

By doing so, Huawei Spain service 

organization grew as any other 

competitor would have done in more 

than 2 years’ time. The growth of 

people and capabilities enabled us 

to face complex radio swap project 

in a very aggressive timeline. 

This project helped me to win the Excellent Staff award of European Region in 2007. 

2006 - Realizing how fast 

Huawei was growing 

I joined Huawei almost by 

accident. During 9 months I had 

different interviews and my recruitment 

process was cancelled couple 

of times. Eventually I started in 

Huawei as a Radio Engineer since 

there were no other positions left. I 

accepted this position with the clear 

purpose to move to another position 

in a short term if we won a contract 

in which I could bring more values. 

In less than 3 months Huawei 

Spain won the first big project, a 3G 

network swap for Vodafone. Due to 

my prior experience I was appointed 

O&M Manager in charge of the 

delivery of the professional 

services. This was a very challenging 

project, not only because of the 

service delivery capabilities of 

Huawei Spain at that time, but also 

because of the complexity of the 

services to be delivered. I would like 

to remind you that, at that time, all 

professional services were called 

“maintenance services”. 

The first time I noticed how fast 

Huawei should grow on the service 

domain was in this project. The most 

shocking thing to me was Huawei’s 

so different approach: with much 

less people, less skills, less process, 

less platform and less customer 

relationship, we managed to deploy 

a bigger 3G network two times faster 

than our competitor, at much less 

cost and with higher quality. 

The reason for the success was a 

very close work to customer. We 

worked in all the customer’s 

regional premises as a part of the 

same O&M team, something that 

looked not efficient in the short 

term. I remember how I should 

justify the presence of an O&M 

regional team to our leaders every 

6 months. Today nobody doubts 

that this team is a core value in 

Vodafone account. 

This success was possible not 

2007 – Wading into service 

bidding 

After a very successful delivery 

experience in Vodafone project I had 

the opportunity to lead Telefonica 

FTTH professional services, a 

project with very challenging 

maintenance KPIs. We started the 

delivery of O&M services on site in 

mid 2007. Our customer was not 

happy with the incumbent vendor’s 

KPI figures and set up a very close 

follow-up on our O&M figures from 

number of equipment failures to 

hardware repairs. We reached the 

target faster than any other competitor 

ever, and the reason for this 

success was once more a very close 

approach to the customer in their 

premises, listening to their real pains 

and solving their problems. 

As part of our strategic relationship 

with Telefonica I helped to start 

up Málaga TAC, a technical support 

center that would support Spanish 

speaking customers. I was appointed 

to be a service speaker in the 

opening ceremony introducing the 

purpose, process and future plan of 

Malaga TAC center, and had the 

chance to meet and shake hands to 

many executives including Mr. Ren 

Zhengfei and César Alierta (President 

of Telefonica Group). That was a very 

challenging experience from which I 

learned a lot. 

In those days I had to lead, at the 

same time, the technical support for 

Jazztel (our first customer in Spain), 

HUAWEI PEOPLE 7

(Top) With GTS leaders at Malaga TAC 

(Bottom) In my case, the excellent relationship 

I have now with those customers 

is a result of a good delivery performed 

and a perfect team building time in China. 

the delivery of Vodafone O&M 

project and the quotation of several 

service opportunities in Vodafone 

ending up in my first maintenance 

contract proposals for both 

Vodafone and Telefonica. Lack of 

processes in service pricing at that 

time were another difficulty. Since 

my background was not pre-sales it 

took me some time to understand 

what was important in a service 

quotation facing procurement 

departments of our customers. In a 

few months I had learned the basics 

of contract negotiation principles 

and then participated in a contract 

negotiation for a multivendor spares 

project, which helped me a lot in 

improving my negotiation skills. 

In the coming months I would be 

required to support more and more 

bidding activities answering service 

related parts. The service sales team 

in Spain had depended on EU and 

HQ bidding specialists because of 

its staffing but step by step we 

improved our capabilities. In 2008 

we faced independently PTN tender 

with Vodafone and won the project, 

the first project won by an entirelylocal 

service bidding team. However 

this bidding was still bound to 

product. 

2008 – A mile stone in 

service business development 

In September 2008 I was promoted 

to lead Account Service 

department in Spain. A new organization 

built for empowering the 

service sales. We brought in new 

roles such as account service 

managers and service solutions 

managers working out more proactive 

proposals rather than answering 

tenders bound to products. That 

marked a milestone in our service 

business development in Spain. 

In Oct. 2008 I had the chance to 

fly together with customers to 

Huawei headquarters, an experience 

that everybody in this company 

should have. 

8 HUAWEI PEOPLE


2009 – Acquiring MS 

contract and HR asset 

At the beginning of 2009 I was 

deeply involved in the first wireless 

network maintenance contract 

negotiation with Vodafone. After 

months of hard negotiations the 

two parties signed an out-ofwarranty 

agreement at global 

level. This was a new achievement 

in Huawei Service Sales team for it 

was the first time this operator 

issued a PO related to maintenance 

services, something almost impossible 

given Huawei’s global agreement 

signed with Vodafone. Nowadays 

we have improved this contract 

adding more product lines and 

extending the duration. This 

contract awarded our team with the 

Best Service Sales Development 

annual award in Vodafone Business 

Unit. 

Doubtless, the knowledge and 

background of our senior executives 

in the service domain is another key 

for a successful growth of the 

service business. At the beginning 

of 2009, Huawei Spain CEO and GTS 

director had the first managed 

services approach to Jazztel’s CEO. 

Huawei Spain had a big market share 

in Jazztel network and Jazztel was 

looking for a way to increase their 

subscriber base with a new network 

evolution project linked to a financial 

solution. Huawei Service and 

Product sales teams worked together 

with finance department for 7 

months and offered Jazztel a 

solution which enabled them to live 

a heavy growth. 

My role in this project was to 

lead the service solutions team and 

service contract negotiation with 

people from different areas and 

countries. Fortunately I counted on 

the help of WEU Service Sales Vice 

President (Adriana Boersma) in the 

solution and the contract negotiation 

phases. Local VPs in Europe 

have demonstrated to be a key 

factor for the successful and quick 

development of the service business 

in European region. 

On 10th November 2009 the first 

outsourcing MS project of Huawei 

Europe was signed in Madrid. A 5 

years agreement which included 

NOC (front office and back office), 

FLM and logistics & spare parts 

managed services. This project and 

the main players received Huawei 

Gold Medal Award. 

After the signature of the MS 

contract, I acted as the project 

manager before a suitable MS leader 

was found for the project. The MS 

delivery experience made me learn 

deeply what managed services were, 

something needed to do the right 

MS development and sales. 

The first challenge was people 

transfer. Thanks to a very close 

approach from our HR and MS 

teams with customer executives and 

transferred personnel we faced a 

people transfer process with neither 

issues nor leaves. Later on we 

would have to face transformation 

and profit improvement of the 

project, something that we managed 

to create additional opportunities 

upon the MS contract. 

When we acquired Jazztel people 

we acquired a valuable human asset 

with the expertise to operate and 

maintain an end to end fix line 

network. These people have helped 

significantly Spain Professional 

Services Department in delivering 

more complex projects and support 

service solutions in a way not 

This project made the big 

difference for our 

maturity in service 

solutions capabilities. 

HUAWEI PEOPLE 9

possible before the transfer. 

2010 – New stance of 

professional service team 

During first half of 2010 we bid 

another MS project with ONO, the 

major cable operator in Spain, in a 

very similar approach. Thanks to our 

experience in Jazztel project and 

strong local service solutions team, 

we managed this opportunity in a 

simpler and more efficient way. This 

contract was signed on July 15 th , a 

project with 40 staffs transfer and 

end to end responsibility in a core 

TDM network which will be 

swapped by Huawei. Here we faced 

new challenges: engineering, 

planning, technology, and homologation 

responsibilities, tasks very 

much related to the operator’s 

network evolution strategy. This 

project demonstrated that Huawei 

Spain solutions team is able to face 

independently almost any kind of 

MS sales project. 

This increasing race of project 

complexity reached the top in 

summer 2010 when Huawei Spain 

was awarded with three projects as a 

Prime Contractor by Orange Spain. 

Professional Services team had to 

face the design of a multi-vendor 

transmission network able to 

accommodate a huge and fast swap 

of RAN (2G/3G), DWDM and IP 

Core networks. This is, once more, a 

step in the way to perform our 

operators’ work, but now, on the 

Engineering and Planning domain. 

These three projects required to 

build a very strong NTS team. 

At the end of 2010, the capabilities 

of Professional Services 

Department in Spain have reached a 

point comparable to a middle size 

telecom operator. We have now our 

own FLM, NOC, O&M, 

Provisioning, Engineering and 

Planning teams. As for the service 

sales solutions area, we have 

service sales managers for key 

Business Units: CS, MS, SI and 

NTS thanks to what our service 

pipeline is among the most healthy 

in the European region and we are 

able to target almost any kind of 

business in the service area. 

Furthermore, Professional 

Services delivery organization is 

now very strong. We count on a big 

managed services, customer 

support services, network technology 

services and system integration 

teams consolidating a structure 

very close to the Operations 

Department of a Tier 1 operator 

including the construction of a 

NOC which will come to live 

operation on Q2 2011. 

2011 – New profitable 

business: multivendor 

contract 

This year 2011 we have started 

with the signature of the first 

multivendor contract in Europe, 

another relevant reference case. 

This project has been a pure service 

project over a multivendor network 

with the total development of the 

local service team and no single 

Huawei equipment involved. We 

have managed to be fully independent 

of our product sales division 

generating a profitable business 

which makes worth to invest in pure 

service solutions. We negotiated 

with our competitors and other 

service companies in a record time 

in order to start providing this 

service on Jan 1 st 2011. 

We have demonstrated that the 

solutions are rather more complex 

than pure boxes with I&C and 

maintenance services. We have 

changed from a company whose 

growth only rely on equipments to 

a solutions company able to 

breakthrough a key account 

through pure services, like we will 

probably do in Spain this year. 

However, we need constant 

challenges and difficult projects in 

order to grow the competence of a 

service organization. Actually we 

need to go beyond. New models for 

service companies, revenue 

distribution, network sharing, cloud 

services need to be seriously 

analyzed in order to create the new 

opportunities that will place Huawei 

at the top of the telecom market. We 

still face the challenge to build 

centralized competence teams able 

to bring efficiency and competitiveness 

to the network operation 

services delivered to our customers 

and being ready to face new 

challenges such as managed 

services megadeals. 

I have grown fast in Huawei and I 

want to keep growing with the 

company in such a similar way 

because this is what we need to do 

in services if we want this company 

to rank no. 1 in the world. I have the 

challenge to run an organization 

over 200 people delivering 5 Business 

Units services for all key 

accounts and developing the 

service sales and solutions. I’m a 

professional services director in 

charge of profit and loss, customers 

and partners, sales and delivery. I 

must always find the balance to 

make the company grow in the 

expectations of the customer but 

protecting Huawei’s interests and 

culture. 

I’m a privileged person who 

counts on an excellent team. A team 

which has worked too hard scarifying 

many nights and holidays but 

always overachieving the challenging 

targets and becoming a reference 

for other countries. 

I wish that some of you had the 

chance to live the same exciting 

experience than me. 

10 HUAWEI PEOPLE


Rakesh: This is a great way of 

reminding people about Huawei 

Vision & Core Values. 

Puneet: Every one having Huawei 

Core Values Mug in team encourages 

team spirit and installs a sense of pride. 

Kamal: This will really give a 

boost to Go Green Drive. 

Huawei India Employees Launch 

“Core Value Mug” 

As a part of Go Green drive to save environment, Huawei India recently decided to discard all paper cups used in 

the office. This prompted some employees to get a unique idea of getting their own Mug designed in a way that each 

individual can relate itself to Huawei Vision & Core Values. 

After brainstorming by three employees of MS Department (Kamal Kapoor, Rakesh Panwar and Puneet Goyal) a 

design was finalized which involved Huawei Vision and Core Values. 

People felt proud in holding and displaying their Mug and it draw a huge inspiration to team 

Acknowledgements 

Designed by: Kamal Kapoor, 

Rakesh Panwar, Puneet Goyal 

Conceptualized by: Hitesh Sharma 

Special inputs by: Bhupinder Pal 

Singh, Raj Kaushal 

As soon as the first cup 

was printed it was an instant 

hit with employees. Employee 

names were also printed on 

the Cup for a more personalized 

touch. The employees 

launched this Mug in a 

glittering ceremony and named 

it as “Huawei Core Values 

Mug”. 

HUAWEI PEOPLE 11

“On October 1, 2010 the CJSC 

Babilon-T has launched its first 

WiMAX Mobile network in 

Tajikistan.” I read this article in 

the National Tajikistan newspaper 

and smiled – they forgot to 

add: “… WiMAX Mobile network 

deployed by HUAWEI”. 

In Pursuit of Excellence 

Be A Multidirectional Engineer 

By Evgeny Holzapfel (Tajikistan Rep. Office) 

On acceptance tests in Pamir region with 

the Customer engineer 

The way was found 

In March 2008 I joined Huawei 

Tajikistan and became a Data Communication 

engineer in Network 

Department. I was involved in several 

projects as network engineer and 

acquired fundamentals of responsibilities 

of a HUAWEI engineer. In 

June 2009 our office underwent a 

change of organization and I was 

moved to Wireless Department as 

CDMA & WiMAX BSS engineer. To 

pass the probation I must upgrade by 

myself a CDMA BSC that is running 

in the network. My experience as 

network engineer gave me a foundation 

but my tutor, Mr. Almaz Ergeshov 

from Kyrgyzstan, taught me excellent 

lessons and with his mentoring I 

successfully did the upgrade by 

myself. 

The first challenging 

mission 

Till 2008 the Internet Penetration 

rate remained at about 4% in 

Tajikistan. In a mountainous country 

deploying fixed networks was really 

difficult and WiMAX became one of 

the priority solutions for telecom 

12 HUAWEI PEOPLE


operators. 

The WiMAX project for Babilon- 

T was a key project for both Huawei 

and the customer. When I arrived at 

the project team the first batch of 

equipment had been installed in the 

capital city of Dushanbe, but the 

customer had planned to upgrade 

the WiMAX network and expand it 

to two other cities, Khujand and 

Kurgan-Tube. 

We had a team comprised of 

engineers from local office and HQ, 

including Mr. Leehongguang and 

Ms. Tianhe, from whom I got useful 

experience and exact management 

skills. It was my first major task, and 

my chance to show my abilities, 

knowledge and skills in the 

implementation. When the NRO and 

supporting engineers left I met face 

to face with the whole network, and 

the strict customer very particular 

about network performance. 

The hardware installations and 

software upgrades were commissioned 

in May 2010, but based on 

customer requirements the coverage 

and radio optimization weren’t 

satisfying. A Radio Network Optimization 

specialist – Mr. Jiangbo was 

sent from the HQ. On the first day 

when we met I realized that working 

with him would be an honor. On the 

meetings, drive tests, on the way to 

customer’s office – everywhere – he 

taught me and shared with me his 

professional experience. The 

customer asked Mr. Jiang a heavy 

shower of questions about WiMAX 

technology and Huawei solutions, 

and was amazed by Mr. Jiang’s 

competence and skills. 

Witnessing customer’s 

success 

The whole network was optimized 

in August, 2010. Engineers from 

both the customer and Huawei 

started thorough tests over different 

CPEs and modems for various 

services through Babilon-T’s 

WiMAX network. The test team 

enjoyed WiMAX technology with 

great pleasure, and the customer did 

more tests by themselves till the end 

of September, 2010, while their 

marketing guys were preparing 

advertisement for the launch of the 

new service. People in the three 

cities were talking about Mobile 

WiMAX, excitedly, could not wait to 

experience the new service, and the 

chance became true on the commercial 

launch on October 1, 2010. In 

the first day of the launch of new 

services, BM652, HUAWEI CPE 

model with SIP interface for NGN 

service became the most famous 

among the consumers. 

This was one of the first WiMAX 

projects in CIS region. In 2010, after 

2.5 years network expansion the 

Internet Penetration rate of the 

country reached around 10%. Now 

the Babilon-T WiMAX network is a 

highly popular and desirable service 

network. It has about 2,000 

subscribers, a good result for the 

customer. 

Contributing to teamwork 

Starting from July 2010 I got 

involved in GSM/UMTS BSS 

business and took part in projects 

as supervisor for preliminary 

acceptance tests of 2G/3G BSS. My 

working day may start from troubleshooting 

WiMAX network and 

finish on-site doing PAT for GSM 

BTS. In this period I improved my 

skills and knowledge, and my job 

level was upgraded in Q1, 2011. 

There are about 50 employees 

working in HUAWEI Tajikistan 

and we enjoy same opportunities at 

work, to improve and to realize our 

potentials. We have a lot of meetings 

with different people and 

sometimes my colleagues may 

Evgeny and his wife Irina 

make mistakes or happen to be in a 

bad mood. As A. Lincoln said “It 

has been my experience that folks 

who have no vices have very few 

virtues”, I also believe that everybody 

has vices and makes mistakes. 

But our office team, Technical 

Support, Wireless – we are always 

friends and one team. Gaining 

skills at work, trying to focus on 

customer requirements, getting 

pleasure of work, it’s good to work 

with our team in this multinational 

company. 

I want to designate the persons 

who help me in all aspects of my 

work and I sincerely thank Mr. Sun 

Hongwei and Mr. Farkhod Choriev. 

I’m married and my wife Irina is a 

professional journalist. Actually Irina 

helped me wrote this article. Thanks 

to her. 

Evgeny Holzapfel is Wireless 

engineer in HUAWEI Technologies 

Tajikistan for CDMA&WiMAX. 

Several times he has supported 

GSM/UMTS BSS and Data Communication 

projects. At present he is 

the Quality control, Environment 

and Health Safety manager for 

Tacom Turnkey project in Tajikistan. 

HUAWEI PEOPLE 13

Beautiful view of Top of Mountain at Faraya, Lebanon 

Winning 3G Nationwide Network 

in Lebanon 

By Muhammad Atif Jamil (Senior Wireless Marketing Manager, ME region, Dubai, UAE) 

Ihave been lucky to travel 

almost all the countries in 

the ME region and got 

chance to work on diverse 

wireless business opportunities 

relating to different economic 

zones. While working at 

Middle East regional wireless 

marketing department, it is always 

challenging to work closely with the 

telecom industry key players with a 

background from different cultures, 

environments, etc. but I always 

enjoy my assignments in different 

countries about discussing 

customer’s operational challenges 

in real time situations and aligning 

these challenges appropriately with 

Huawei products and solutions and 

creating value opportunities. 

Here, I would like to share about 

one of the great and recent achievements 

that Huawei won 3G nationwide 

deployment with MTC-Touch, 

largest mobile operator in Lebanon. 

This success was made all together 

14 HUAWEI PEOPLE


by regional as well as local Lebanon 

wireless sales and marketing team 

with strong support from 

management. Last year, I got a 

chance to work closely with all the 

key decision makers in Lebanon 

telecom industry including 

Government, Regulator, Mobile 

Operators and Internet/Data service 

providers. At the same time, I have 

experienced and seen Huawei 

booming in a country where Huawei 

presence was very little and nobody 

even knew about Huawei. 

Lebanon, with so much turbulent 

history, varied scenery, different 

religions and cultures, her modernity 

and tradition are packed into such a 

nice location of refreshing weather 

with a combination of high rise 

green mountains spread along sea 

coast. Most of the population lives 

along the coast, primarily on fishing, 

agriculture and trade. It is often 

compared to a “City-State” with all 

economic, social and political roads 

leading to the capital city, Beirut. 

With its million-plus inhabitants, 

Beirut conveys a sense of life and 

energy that is immediately apparent. 

The town itself is modern, lots of 

new buildings, loads of stylish 

boutiques and shops, hedonistic 

lifestyle (of some), chaotic traffic. 

Lovely scene of Sea-side at Beirut, Lebanon 

ARABCOM Summit (13-14 May, 2010) 

– Huawei’s strategic step to enter into Lebanon 

Telecom Market 

Muhammad Atif Jamil, delivering keynote 

presentation at ARABCOM event, Beirut 

ARABCOM Summit aims to help 

stakeholders in the development of 

broadband in the Arab world, 

including governments, regulators, 

operators, service providers and 

civil society at large. As one of the 

leading telecom event organizers 

since 1993, Arabcom is committed to 

promote the ICT industry and 

social-economic development in the 

Arab world, it is an image building 

golden opportunity oriented to Arab 

world for Huawei. 

In May 2010, I arrived in Beirut to 

support Huawei exhibition booth 

and deliver key note presentation to 

the high level CxO audience. To 

achieve the key objectives of this 

event, I worked closely with our 

Lebanon office wireless sales team 

as well as taking advice from my line 

manager Mr. Zhu Cheng and Mr. 

Zou Liangjun, VP of Regional 

Marketing. As a result of hard work, 

management strong support and 

experience sharing from front office, 

I was able to deliver a successful 

keynote presentation and received 

much appreciation in Huawei media 

report “Mr. Atif, Senior Wireless 

MKTG Manager gave the audience 

an impressive keynote 

presentation on Day 2, with the 

topic of Building Profitable Next 

Generation Mobile Broadband. 

He further stated the viewpoints of 

our future development trend and 

operators’ evolution strategy, and 

how we help operators build lowcost 

and profitable mobile broadband 

network within the areas of 

access, transmission and core 

layer.” As a team we got high 

appreciation from Huawei senior 

management and our key customers 

in the region who participated in 

that event with the comments, “The 

regional marketing team well 

prepared for the event, Huawei’s 

exhibition stand is one of the most 

excellent and attractive one. This 

greatly helped Lebanon office to 

step toward greater success 

particularly. Lots of thanks to Miss 

Liang yali and Fathima, Mr. Zou 

Liangjun, Tony huang, Liang mu, 

Zhu cheng, Yu yongfu, Marwan 

Zawedey and Atif! Thanks for your 

excellent contributions!” by Mr. 

Liudanting, country manager, 

Huawei Lebanon. 

HUAWEI PEOPLE 15

Huawei 3G and LTE Road Show in Beirut – (June, 2010) 

In June 2010, Huawei ME Regional Marketing wing 

arranged 3G and LTE Road Show in Lebanon and this time I 

was assigned to deliver keynote speech and support LTE 

Truck demonstration. All of the telecom industry players from 

Government, Mobile Operators, Data and Internet Service 

providers and Academia attended the Road Show. This was 

one of the most successful events I ever participated. We 

received a very good feedback from all the customers who 

visited us and even from competitors, said Mr. Elias, Head of 

Sales, Huawei Lebanon. He further added, “I feel we reached 

a good marketing score so far, and more will come before this 

show is closed.” 

Huawei team participated in Lebanon 3G and LTE Road 

Show, Beirut 

Winning 3G Nationwide network deployment contract – (Feb, 2011) 

The day finally arrived in September 2010 when Huawei 

participated in bidding and competed with its competitors to 

gain market share in 3G roll out. In February 2011 Huawei was 

declared a sole vendor and was given the end to end 3G 

nationwide roll out for MTC-Touch, largest mobile operator in 

Lebanon Telecom Market. It’s a great joy to share, a great 

achievement by HQ, regional and local office sales and marketing 

team. As part of my role to support pre and post sales, I 

visited the customer again in March 2011. This time, when I 

arrived in Lebanon, I felt Telecom infrastructure providers’ 

landscape was changed and the customer was looking much 

more satisfied and developed confidence in Huawei products 

and solutions. I was to deliver presentations on how to achieve 

3G business success to executives from the Ministry of 

Telecom, Telecom Regulator and MTC-Touch and interestingly, 

it was again highly appreciated by all the customers and front 

office and paved the way to future business success in 

Lebanon. To date, such initiatives and workshops by local 

office has recently opened a lot of opportunity doors to both 

Huawei as well as key players in Lebanon telecom market and 

key decision makers have started working on new business 

dimensions introduced by me. 

I see a huge potential for the development of telecom and 

information technologies in Lebanon in coming years. We are 

looking forward to enable the Lebanon telecom sector with 

Huawei solutions to deliver services, and for various entrepreneurs 

and companies to provide services and applications that 

will not only increase the penetration and usage of Information 

and Communication Technologies but also reflect the spread of 

education, provision of healthcare solutions and the improvement 

in security with the help of electronic communications, 

therefore strengthening economic environment in Lebanon. 

Dear Atif, 

Your article is reflecting the success of 

Huawei in Lebanon. Huawei started in 

Lebanon officially in 2008, and in 2010-2011, 

Huawei secured a great deal to deploy 3G in 

one of the two operators in Lebanon. This 

achievement is the result of hard efforts being 

set during the last 3-4 years, from all levels. 

Thank you for this insight about Lebanon 

and its telecom market which has always 

been perceived to be very special and incomparable 

to the other markets in the region 

and even worldwide. As I learned in life, 

business success is the result of hard work 

and perseverance, especially when competing 

with the major players in telecom field. 

I would like to forward my appreciation to 

the local team who made it happen, Leo 

Hong, Wu Ming, Samer Wattar, Rola Hasna, 

Tarek Abdel Satter, Rony Nassrallah, Wang 

Jian and all, all the others in the local office, 

region and Headquarters. 

I believe that we have still more to do when 

it comes to the accomplishment of our commitment 

and towards the new challenges with 

Alfa’s backbone and MoT’s FTTx opportunities 

coming very soon. We use to call it for low 

hanging fruits, which are easy to harvest. 

Best Regards 

Elias El Hashem 

Head of Sales Department 

16 HUAWEI PEOPLE


Helen’s Experience Sharing 

By Chin Hui Lan (TSD, Brunei) 

Ijoined Huawei in Nov 2005, being one of the 

lucky ones that were recruited to the technical 

support team for Huawei’s first overseas NGN 

commercial network which was deployed in 

Brunei Darussalam. I was appointed as a 

leader of the maintenance and services delivery team in 

early 2009, striving to achieve goals and completing the 

assignments given to me. 

In April 2010, the management recognized my efforts 

and achievements and nominated me for the position of 

Maintenance Manager. It was my honor. My new role 

includes leading and managing Brunei customers’ 

account maintenance services and delivery. Taking the 

new role I felt great pressure at beginning because I had 

to meet all the KPIs and face prior to customer 

satisfaction, team cooperation, knowledge and information 

sharing, continuous criterion and workflow 

practice, with the target to achieve zero human errors as 

my major responsibilities in order for smooth services 

delivery. 

Without much of management skills at that time, the 

attentive guidance by my supervisor - Mr. Zhang 

Wingwen and Qian Hongtao were of importance to me, 

together with the continuous support from all other 

related departments and colleagues. Taking the 

initiative, I enforced myself to learn and adapt to the 

changes to achieve further. Not forgetting the contribution 

and cooperation from all my team members that 

drive me and my career to the next level, I sincerely 

thank every one of them who are part or one of us in 

achieving this. 

Working in Huawei I play one of the most challenging 

roles that I have ever come across. A good performer 

should possess the ability to adapt, accepting new ideas 

and to deliver deliberate decisions. Effective communication 

is also one of the key points towards cooperation 

from all departments regardless of classes, cultures, 

races and nationality. It also involves the challenges to 

improve and achieve each and every target that has 

been set one after another regardless for work commitments 

or self-developments. 

The next one would be to commit to what you are 

delegated with which require individual to take the full 

responsibilities, selflessly contributing and get ready to 

sacrifice part of your personal times and energy to 

achieve our business goals. In addition, to be patient 

and optimistic when problems arise, manage stress, work 

out resolution and eliminate the barriers that prevent 

you from moving forward and getting things done 

according to the plan. Last but not least, to have good 

working attitude and enthusiasm on task and assignments 

that allows you to wheel steering as you go along 

further to get things running and keep on the right track. 

Taking the opportunity and challenges to work in 

Huawei is all about the willingness to explore and to 

excavate from one area to another. The more you explore 

and excavate the more you can strengthen your skills. 

I am looking forward to taking the upcoming challenges 

to improve and achieve further. 

Helen (first on the right) 

HUAWEI PEOPLE 17

Grow with Huawei 

My “Fresher” Experience in Huawei 

By Debojit Bhadra (UAP Platform DC, HTIPL, India) 

It’s like getting gifts suddenly 

in hands, when I got the news 

that I have been selected by 

HUAWEI. I shouted and 

jumped like anything, knowing 

that I had been selected by one of the 

biggest companies in Telecom Industries. 

They sent me the Joining letter, and 

mentioned that I had to report on 2 nd 

August 2010 at Leela Palace in Bangalore. 

I was so excited, first job in my life, but I 

was a bit scared of joining as I didn’t 

know the environment or how it would be 

for me as I knew only engineering 

boundaries so far. But anyway I had to 

join because I would not spare this 

opportunity of being a member of 

Telecom Industry. I am from electronics 

background and always thought of 

positioning myself in Telecom like core 

industry. 

I came to Bangalore one day earlier. 

And then on 2 nd August, early in the 

morning I set out from my PG and reported 

to Leela Palace. The first day, 

wow, shirt, tie and black shoes fully 

polished. Two HR people were there 

waiting for us and guided us where to go. 

18 HUAWEI PEOPLE


On 7 th floor we had our induction 

session. We introduced ourselves 

and I was eager to know what work I 

would be doing and what an 

organization I would be in, what 

rules to be followed… In one week’s 

time I was like in a new world guided 

by some DOs and DON’Ts which 

mostly had been discussed in the 

induction process. 

Then on a fine Monday the HR 

told us that we would be distributed 

among several teams. I had been 

asked to join PLATFORM DC and in 

that I would be working in UAP 

team. From the name of the DC I 

thought that I would be working in 

some interface environment. I had 

been asked to report to Reporting 

Manager. Next day I came to office 

and after roaming some places to 

identify the location I found my 

team. I reported to my manager and 

received a super welcome from her. 

One of my team members introduced 

me along with others. I was very 

nervous as those people were very 

new to me and everyone was very 

busy. I was told that here people in 

the office would call each other by 

his/her name, and that I should not 

have hesitated to do so. It was just a 

custom of the company. 

Almost 9 months have passed 

since that first day to work. Now I 

am working in UAP and enjoying my 

working here too: people are very 

friendly. Frankly speaking as I am 

staying far away from my family, my 

teammates in HTIPL have become 

my only family members in this city. 

I won’t lie. I really find myself happy 

day in day out interacting with them. 

I had never thought it could be like 

that. Here I can share any of my 

problems with others and they are 

very close to me. No matter how 

tough the situation is they would 

always try to make it easy for me. 

Some people may feel weird as I 

said that I felt as if my team members 

were my family members. But for me 

it is real truth and my own feeling 

actually. Like here even if people are 

busy we try to isolate some time to 

make ourselves feel free. For me as a 

fresher this approach is a big gift 

because I can share my thoughts, 

whatever it may be, with such good 

team mates and listen to their 

advice. The most amazing thing is 

that age boundary does not work 

here. Seniors are so friendly that 

sometimes I will forget that I had 

joined as a fresher because they 

make me feel that they have known 

me from along past. When someone 

in the team moves to another 

organization we can feel the bonding 

and see how much close people 

has become within our UAP team. 

In the 9 months things I got to 

learn are excellent, and in the 9 

months the way I have been trained 

is unique. Especially team building 

is one of the best practices that I 

have ever gone through. It is more 

like helping fresher for getting 

accustomed with team mates. 

Finishing this article I would say I 

have wonderful experience here and 

it is always a pleasure for me to work 

in HUAWEI HTIPL. I feel great 

being part of this company, and the 

telecom industry. 

The UAP team 

HUAWEI PEOPLE 19

Pictured Left to Right: Ted Olawuyi; David Park of America’s Promise; Charles Ding; Matt Bross; Colin Holland of Leap Wireless; Jamie Matthews 

– Mayor of Santa Clara; Ken Hu; Sehat Sutardja of Marvell; John Roese; Eric Steinmann of Cleartalk; Rose Schooler of Intel; Guolin Wang. 

Around the Globe 

Huawei Celebrates 10 Years in the United States 

By Susan Dianto (Marketing Communications, Huawei USA) 

On April 5, Huawei marked its 10-year anniversary in 

the United States. In recognition of this corporate 

milestone, we hosted a formal celebration at our new 

research and development (R&D) headquarters in Santa 

Clara, California. The event featured three key elements: 

10-year celebration/ribbon cutting ceremony, a facility 

tour and a luncheon. 

We hosted state and local officials, as well as 

customers, partners, industry leaders and media representatives 

on site. Government officials who attended the 

event included former US Congressman Rich Baucher, the 

Mayors of Santa Clara, Cupertino and Campbell, CA, and 

several members of the Santa Clara Chamber of Commerce. 

Customer participants included Eric Steinmann of 

ClearTalk; Craig Cuffie of Clearwire; Colin Holland and Bill 

Ingram of Leap Wireless; and Bob Parsloe of Northeast 

Wireless. 

This event was another great success following the 

recent ribbon cutting events in Ottawa, Plano, and 

Toronto, another major achievement in consistently 

promoting Huawei’s brand image in North America as 

a customer-centric innovator, a local economy 

contributor, a global telecom leader, and a true local 

global company. 

The event could not have succeeded without the 

tremendous support of the entire project team. A very 

special thanks goes to Joy Tan, Dean Sirovica, Steve 

Gray, Alison Jenkin, Lance Wolfe, Jane Bixler, John 

Qiao, Kevin Qi, Jim McGee and CP Grant. 

20 HUAWEI PEOPLE


Harmony Dedication Win-Win 

Huawei Zambia 2010~2011 Employee Annual Awards Party 

Outstanding staff in Zambia 

2010 

GOLD MEDAL AWARD 

Kachengo Marrinade 

EMPLOYEE OF THE YEAR 

Likando Singongi 

LEADERSHIP AWARD 

Mutale Stephen 

In 2010 Zambia R.O. had 

achieved a lot of market 

targets. In order to commend 

the outstanding staff and 

teams in 2010, Huawei 

Zambia held its annual party at the 

Intercontinental Hotel in Lusaka, with a 

keynote of “Harmony, Dedication, 

Win-Win”. 

The Huawei Stars Choir comprising 

the local and Chinese employees sung 

the song “Take me to your heart” by 

Michael Learns to Rock, and a hymn. 

The audience was clearly elated and 

could not resist but join in the singing. 

The Master of Ceremony (MC) for 

the first part of the program was Mr. 

Reston Ngosa - MTN Account 

Manager. Reston showed off his 

MCing talent by holding the audience 

together and running them through a 

history of the emergence and growth 

of Huawei as a global Telecommunications 

giant. He also announced the 

awards for the night. Indeed, he is a 

man of many talents! 

Music and entertainment for the 

night was provided by the Sakala 

Brothers and Mr. Bob Nkosha, as MC 

for the second part of the program, and 

the program service fee was paid by 

Management Team. Bob Nkosha 

spiced his presentation with rib 

cracking jokes, which sent the audience 

rolling with laughter and shouting 

for more. 

The party could not have been 

complete without the wise and encouraging 

speeches of Mr. Xin Dajiang, 

Managing Director. Mr. Xin emphasized 

the need for the staff to excel in 

their fields and contribute to the 

growth of Huawei, both locally and 

globally. He thanked the staff for their 

contributions in the year 2010 and 

encouraged them to work harder and 

excel higher in 2011. 

The party ended on a very high note 

with the staff taking to the dance floor. 

(By Sharon Anderson & Zhao 

Zhigang) 

TEAM PLAYER 

Reston Kaibela Ngosa 

OUTSTANDING CUSTOMER SERVICE 

Zheng Zhanfei 

MENTORING AWARD 

Li Hanbing 

HUAWEI PEOPLE 21

Site File 

iTools, A Great Helper 

By Terence Tu (BP&IT, China) 

3G + iAccess connected us to company intranet 

In January and early February some political 

conflicts occurred in Egypt and the internet 

connection of our office premises in Cairo was 

interrupted. 

This episode shows how our BP&IT staff 

figured out an emergency solution to ensure network 

connection in the office. This also serves an experience 

sharing for similar situations where we need to ensure 

smooth running of business... 

On February 6 our office in HSBC building reopened 

but we were told the network had been destroyed in a 

local exchange. Without Internet it would be impossible 

form many of our staff to do their job. We really need an 

access to the company intranet. 

While communicating with local network operator we 

worked out an emergency solution combining the 3G + 

WLAN + iAccess. On February 7 we deployed eight 3G 

access points in the office to connect the 3G network, 

and use iAccess to connect the company intranet 

through the internet. The solution worked well and 

provided normal access for almost 200 people. 

We tested on site and found that the uplink rate 

achieved 256-512Kbps in one 3G access point, and the 

downlink rate was 1Mbps-3Mbps. Someone from the 

regional president’s office said, “This is cool! I only 

used iAccess at home, never expected to use it in the 

office!” Another guy from NRO department was very 

joyful: “the speed is good! I can update information in 

iSite!” 

The next day the access rate dropped down because 

more employees returned to the office. We added new 

access points and the speed resumed to a good level. 

This solution combining 3G, WLAN and iAccess 

effectively supported office daily requirements for one 

week till the network service was resumed. The experience 

tells us that in case of emergency our IT support 

engineers can actually do something to set up network 

environment in the office and provide some kind of 

communication means to our staff. 

• When employees cannot go to the office and must 

work at home, they can use iAccess to connect the 

company intranet. 

• If the office network is unusable, we can set up an 

emergency network at office using 3G+WLAN for 

internet access. We can also use iAccess to connect the 

company intranet and use eSpace for communication. 

• When both the internet and the telecom networks 

are disconnected, we can use the satellite terminal in 

iTools tool kit to access the internet and send important 

mails, and use satellite phone for emergency purpose. 

3G Modem and router 

running in the office 

(Photos provided by Huang Hua, BP&IT, Egypt) 

22 HUAWEI PEOPLE


In November 2010 the country’s election triggered a series of events which consequently worsened the situation 

in Abidjan of Cote D’Ivoire. At the end of March 2011 the mob started looting of property, most of shopping mall in 

Abidjan were looted, gun fires were heard in the city. 

During the war, Huawei people still stick to their posts, ensuring 7*24 network monitoring and technical support 

by phone and email, daily report of network KPI, troubleshooting by remote access, and on-site troubleshooting. 

These photos from Cote d’Ivoire may not be well-taken but they depict some precious moments when our people, 

both local and expatriate, were committed to our responsibility even in war time, towards smooth running of the 

telecom network, and thus gained recognition from the customer. 

An Episode in War 

By Coet d’Ivoire Rep. Office 

Mr. Jules, TSD-Core network engineer, MTN 

core network maintenance leader. 

Jules’ house is close to a military camp and 

his families had travelled to Togo before the war. 

Many people had fled away and there was no 

food, no gas, no medicines…, Jules stayed and 

continued his work. To avoid stray bullets he 

sometimes had to work like this. 

A hug with MTN customer 

Mr. Tarek, Lebanese, MTN KAD SD. April 7 th 2011, the power 

of MTN VALLON switch room was down. Despite the fierce gun 

battle ongoing in ABIDJAN city Tarek volunteered to go on site, 

escorted by five armored vehicles of French LICORNEL Forces. 

Recognition from Customer: 

Mr. Yannick, BSS engineer, work in MTN 

CDMA & WiMAX MS project. From March 24 th 

2011 to April 11 th 2011, he has been in MTN 

NOC, helping the customer monitor the network 

and handle maintenance issues. There was no 

enough food and water in the NOC, he could 

only get food and water from RED CROSS 

sometimes, but every time we greeted him on 

the phone, he just said “I’m all right, don’t 

worry about me.” 

From Procurement Dept. VP of MTN Group: 

Your support is very very much appreciated in those 

difficult times for all our beloved colleagues in Ivory Coast. 

Our thoughts are always with them and your staff too. 

From MTN CI CEO: 

Excellent job; thanks to all for your extreme efforts in 

getting this done. Thanks and all the best for the days to 

come. 

From MTN CI CTO: 

Your kind effort helped us serve the community in this 

hour of distress. Your help and commitment to the cause is 

sincerely appreciated. We all pray for peace in the country. 

HUAWEI PEOPLE 23

As an international company, Huawei understands that its operations are closely linked 

with the social-economic environment of the communities where they operate. As such, we 

are committed to giving back to those local communities. Huawei takes pride in conducting 

its business with unfailing integrity to its customers, partners, employees and stakeholders. 

The same levels of integrity and transparency are reflected in the ways it chooses to address 

its responsibilities towards the society. 

Here are some Projects that we at Huawei India are associated with, which are generating 

a lot of goodwill for the Organization. 

CSR 

Huawei India – A Responsible 

Corporate Citizen 

By India Regional Office 

E-HOPE Project 

To Know More About The Project , Read Further … 

A Ray of Hope 

E HOPE believes that good 

quality education in High 

Schools can be a firm foundation 

for the bright future of children. 

This project is aimed at taking 

computer literacy to the students 

studying in High Schools in 

remotest villages of the country. 

The goal of the project is to bring 

High School students closer to 

outside world by providing faster 

access to the latest information, 

and ultimately improving life and 

expose the students to wide 

range of appropriate technologies 

including transfer of scientific 

knowledge. 

24 HUAWEI PEOPLE


Project Introduction 

The Vision 

The broad vision of the project is to have a society 

where, access to information, use of technology and 

collaborative action make its members progress towards 

growth and prosperity. Huawei plans to replicate the E- 

Hope Project across India, building a knowledge network of 

1,000 rural schools 

Launch in Orissa, January 2011 

In the first phase, Huawei had provided 100 computers, 

50 UPS, internet data cards to 50 government high Schools 

in the state of Orissa. Huawei will also facilitate trainings for 

100 IT teachers so that they can train students with computing 

and internet. 

Launch in Delhi, May 2011 

The Project was inaugurated at the Delhi secretariat on 

13 th May, 2011 by the Honorable Chief Minister of Delhi, 

Smt. Sheila Dikshit. Huawei donated 100 computers that 

were distributed among 10 government schools in Delhi, 

along-with internet connectivity. 

Speaking on the occasion, the Honorable Chief Minister 

said, “Modern education is incomplete without an early 

introduction to computers and technology. I welcome this 

initiative from Huawei Telecommunications, for their 

commitment to narrowing the digital divide in India.” 

Launch in Uttar Pradesh, May 2011 

Huawei Telecommunications launched the ‘E- 

HOPE for Rural Development’ program in 

Farrukhabad, U.P. on Saturday, 21 st May 2011, by 

donating computers & internet connectivity to 37 

Senior Secondary and High Schools. The project was 

inaugurated by Honorable Union Minister for Water 

Resources and Minority Affairs, Shri Salman 

Khurshid. 

Speaking on the occasion, Honorable Union 

Minister said, “For us, education is the key to 

economic growth and social development, making it 

imperative that all Indian children have access to 

quality education.” 

Mr. Max Yang, CEO of Huawei India says, “We 

truly believe it is an imperative that a responsible 

corporate integrates its core expertise and business 

acumen to the contribution towards society. Being a 

technology organization we understand the importance 

that interconnectivity, computer skills and a 

global knowledge network can bring to students at a 

young age. With this aim in mind our program is 

targeted towards the young students of India and we 

are deeply encouraged that it has been supported 

and appreciated by the government.” 

The Project has received appreciation from all 

quarters. Upon coming to know of this Project, a 

local employee quoted – “I will be proud to share 

information about this with my family members and 

show them the contribution of my organization to the 

society!” 

Further, Huawei India has recently 

launched the “HUAWEI MAITREE 

SCHOLARSHIP”, in association with 

India China Economic and Cultural 

Council. “Maitree” means “Friendship” 

in the local language. This 

program aims to promote Educational 

and Social exchange between the 

youth of India and China. In the 

program applications are invited from 

Indian students who have been 

admitted in Chinese institutions of 

higher learning in any field of undergraduate 

and post graduate study 

where the scholarship would cover 

full tuition fees and living expenses 

up to the entire period of study in 

China. 

HUAWEI PEOPLE 25

IYLP Kokoda 

Huawei Australia – 

Corporate Social Responsibility Update 

By Luke Coleman (Australia Rep. Office) 

2010 was a landmark 

year for Huawei 

Australia’s contributions 

to Corporate 

Social Responsibility 

initiatives. While the company has 

long supported a number of worthy 

causes in Australia, 2010 and early 

2011 have seen Huawei’s CSR 

activities stretch from Australia and 

across the company’s New Zealand 

and Pacific Islands offices, with 

hundreds of people in need reaping 

the benefits. 

Following the catastrophic 

earthquakes which struck New 

Zealand in early 2011, Huawei 

contributed NZ$250,000 towards 

rebuilding and recovery efforts in 

Christchurch. Huawei was also onhand 

working with operator partners 

in New Zealand to ensure that 

telecoms networks remained in 

operation in the days and weeks 

which followed the disaster. 

In Australia, Huawei has supported 

the Jobs Australia 

Foundation’s Indigenous Youth 

Leadership Program, an inspiring 

course for young Indigenous 

Australians to hone their leadership 

skills. The Indigenous Youth 

Leadership Program centred on a 10- 

day trek of the Kokoda Trail – a 

historically significant landmark for 

Australia in the Second World War. 

The program saw seven mentors 

and the thirteen young Indigenous 

leaders walk the length of the 

Kokoda Track with Jobs Australia 

Foundation Director and CEO of 

Reconciliation Australia, Leah 

Armstong. The program also 

included a three-day leadership 

training program in May 2010, and 

finally a three-day post-trek leadership 

training program which 

concluded with celebrations in 

Melbourne’s Albert Park. 

The Indigenous Youth Leadership 

Program is not just about the 

26 HUAWEI PEOPLE


Kokoda Track, but about physical 

and mental preparation, and developing 

leadership skills. The track 

provided the opportunity for 

participants to practice new leadership 

skills, while the post-trek 

program provided the opportunity 

to unpack and reflect on what 

participants learnt, what they plan to 

do in terms of leadership, and how 

they will lead and make a difference 

in the future. 

Huawei also worked on a number 

of noteworthy network projects in 

the Solomon and Pacific Islands 

during 2010, and announced the 

creation of a $100,000 CSR fund for 

worthy causes across the region. 

The first grant from the fund came 

on the form of a $10,000 donation to 

Mercy Learning Centre, a school for 

underprivileged children in the 

Solomon Islands. Mercy Learning 

Centre has 438 students from 

Kindergarten to Form 5, and 15 

unpaid, untrained teachers on hand 

operating from just one classroom. 

Three new classrooms are currently 

under construction. 

With Mercy Learning Centre, 

Huawei will use the funds to pay for: 

New chairs and desks to fill three new 

classrooms, a new computer, printer, 

and photocopier, formal training for 

three teachers, two new 1000-gallon 

water tanks to provide children with 

clean drinking water, and new books 

and learning materials for students. 

The $100,000 CSR fund also contributed 

funding towards The Children’s 

Hospital at Westmead and the University 

of Sydney, in a $50,000 sponsorship 

agreement to develop e-health 

applications across the Pacific Islands 

region. The Children’s Hospital at 

Westmead and the University of 

Sydney operate an international 

certification program for paediatric 

medical practitioners, and with Huawei 

the agreement will deliver online 

medical training to doctors and 

nurses in hard-to-reach areas using 

e-health technology. 

The CSR partnership with The 

Children’s Hospital at Westmead 

and the University of Sydney goes 

further than just financial support, 

with Huawei also contributing its 

technological innovation. Huawei 

has supplied the S7 mobile tablet to 

test the effectiveness of mobile 

tablets in delivering e-health 

training, and will also work with The 

Children’s Hospital at Westmead 

and the University of Sydney on 

delivering internet-based training 

materials and video streaming to 

ensure medical professionals in the 

region receive timely and up-to-date 

training. 

Huawei Australia began 2010 by 

sponsoring the Nelune Foundation, 

an organisation established to help 

ease the burden of cancer patients 

who may not have the support 

or resources that are needed to cope 

with this life-threatening illness. The 

Nelune Foundation aims to provide 

psychological and practical support, 

assistance and care for public 

hospital and underprivileged cancer 

patients in the community – ‘Helping 

Patients Fight Cancer With 

Dignity’. The Nelune Foundation is 

a not-for-profit charity that supports 

children, adolescents, adults and 

their families to cope with the impact 

of cancer by providing emotional 

support, care and post-operative 

medical aids that are not covered by 

government or private funding. 

Mercy Learning Centre 

HUAWEI PEOPLE 27

Management Forum 

Creating Positive 

Change at Huawei 

By Brad William Hall 

Senior Advisor to President of Human Resource 

Over the past 

years, many 

experienced 

professionals 

have joined 

Huawei. Those who come from 

mature, slow-growth companies are 

typically excited to join a young, 

energetic company. Most join 

because they want to apply their 

hard-earned expertise to help Huawei 

succeed. 

I’m one of those people. In my 

first week, I met with a senior Huawei 

leader and excitedly told him of many 

of my best ideas. He listened kindly 

then said, “We don’t like big 

changes at Huawei.” Since my 

profession is change management, I 

didn’t know how to react. 

Perhaps you have had a similar 

experience – your big ideas are not 

readily accepted. Maybe you think 

that Huawei management is too 

proud or that they do not take risks 

or that they do not care about 

continuous improvement. 

After one year at Huawei I have 

learned that none of those reasons 

is correct. I have also learned that 

the executive was right. Cautiously 

approaching big changes makes 

sense. Here’s what I have learned. 

Huawei is humble. Perhaps 

Huawei’s greatest strength is its 

humility and passion for learning. 

Here is one example; executives at 

most companies are embarrassed to 

use consultants. They feel that if 

their skills were acceptable, they 

would not need outside help. This 

is not true at Huawei. Here, identi- 

28 HUAWEI PEOPLE


fying and implementing the best 

ideas is more important than 

“looking smart.” Every day more 

and more top global professionals 

are being hired to work at Huawei’s 

headquarters to shift world-class 

skills from consultants to managers 

inside the company. 

And it’s not just organizational 

improvements. Continual selfimprovement 

is also an important 

part of Huawei’s culture. Mr. Ren 

encourages “self-criticism,” or what 

others might call self-reflection. He 

tells managers to stop worrying 

about “face” and find opportunities 

to identify personal weaknesses 

and improve. 

Huawei is bold. It is impossible 

for a company to produce exceptional 

growth without being bold. 

Huawei’s Vice President of Human 

Resources, Jack Lv joined Huawei 

when there were only 600 

employees. He recalls attending an 

all-employee meeting with Mr. Ren 

who told the attendees that in the 

end there will only be three telecom 

equipment makers and Huawei will 

be one of them. That’s bold. 

Huawei has struggled to survive. 

Being bold creates big rewards, but 

also produces big risks to Huawei 

and more importantly, to customers 

who trust us. Several times in its 

history Huawei looked like it would 

not survive; but hard work and 

persistence to the end saved it. 

Andy Grove, the founder of Intel 

is famous for his book, “Only the 

Paranoid Survive.” Mr. Grove 

attributes Intel’s success to a daily 

concern for survival. Mr. Ren is the 

same. He says, “For ten years, I 

worry every day about failure and I 

turn a blind eye to success … this 

might be the reason for Huawei’s 

survival.” He also said, “The basis 

for our survival is to constantly 

enhance our core competencies.” If 

we cannot continually improve, we 

will die. 

Huawei’s has a competitive cost 

advantage. A primary source of 

Huawei’s competitive advantage has 

been “value” – good quality at a 

good price. Maintaining this 

advantage takes great effort – we 

must improve faster than our 

competitors. 

Over the past decade, Huawei’s 

executive team has been systematically 

improving the company’s cost 

advantage by streamlining and 

automating its business processes. 

Each process (e.g., IDP, ISC, IFS) 

has been chosen sequentially and 

carefully aligned with other processes 

into a network that works 

seamlessly together. This network 

has become a carefully balanced 

ecosystem. And just like a natural 

ecosystem, making changes in any 

part has positive and negative 

consequences on the entire system 

— the bigger the changes, the 

bigger the consequences. 

Making Positive Changes at Huawei 

Given this environment, here’s 

what I’ve learned about making 

change. First, carefully learn 

standard processes and procedures. 

Also, learn the reason for the 

policies and procedures. What at 

first seems crazy is usually very 

logical once you learn the 

background. Or, maybe it was 

logical given a different set of 

assumptions, but rarely is it crazy. 

Next, I have learned the importance 

of working together with 

people most affected by the 

changes to jointly create a compelling 

argument of how performance 

can be improved. These new 

partners often know how to make 

the changes fit into the existing 

ecosystem. The most effective 

proposals adjust current policies/ 

processes to produce more value. 

Let’s be honest, proposing and 

implementing big changes are fun. 

Take the hill and plant your flag at 

the top for all to see. But at Huawei, 

that is not the way to create successful 

change or to advance 

personally. 

Huawei needs our best thinking 

and proactive efforts to survive. 

We need to be thoughtful in our 

approach and practice good 

influence skills. Let’s make sure 

that our suggestions are wise; and 

have patience. Some of our 

competitors have had more than 

100 years to improve their 

operations. 

As Mr. Ren wrote in last year’s 

article on Huidu, “We know where 

we are going, but the way to get 

there may not be the way we 

expect. During our journey we may 

follow curves and even go in 

circles, but when viewed from some 

distance we are still heading in the 

right direction.” 

HUAWEI PEOPLE 29

Inbox 

Working as One Team, Issue 230 

Very Good, Andre is transmit a truly leadership spirit! 

Forum guest (10.193.*.*) 

Football, A Universal Language, Issue 229 

Relationship maintenance is quite important for the success of the business or 

one person. In a Chinese saying: one depends on parents inside the house while 

has to depend on friends outside the house. The author quite knows this well; some managers think they 

have high authority and there is no need to carry out the outdoor activities to maintain the work 

relationship, which means that all of his subordinates are his slaves. I hope all of these managers should 

carefully read this article and do something. 

Michael Xiong (China) 

Dare to Dream, Issue 229 

How precious files it is! Yeah, thank you so much, I hope you can still strike on your dream, so do I. 

Maybe someday I’ll be the part of this, but now I know I can’t stand the level of this platform, that platform 

is so powerful. I’m looking forward to being a part of the team, thanks again! 

Forum guest (118.116.*.*) 

Knowing BCG 

Competing in the Field 

The Company will compete vigorously for business. If the Employees are involved in marketing or 

service activities, they shall compete not only vigorously and effectively, but also lawfully and ethically. 

It is the Company’s policy to sell products and services on their merits. False or misleading statements 

and innuendoes about competitors, their products, or their services are improper. Be sure that all comparisons 

to competitors and their products and services are substantiated, and that they are complete and 

accurate whenever they are made. 

Contacts with Media, Judicial Personnel and Others 

Without authorization of the Company, the Employees should not accept interviews or visits from 

journalists or consultants on behalf of the Company. Without authorization, the Employees should not 

speak out or release information on news media, nor attend public activities, on the Company’s behalf. If 

the Employees receive a request for information on the Company’s business from a lawyer, judicial 

personnel, an investigator, or law enforcement officials, the Employees should refer the request to the Legal 

Affairs Department of the Company; requests from government officials or agencies should be referred to 

the Public Affairs and Communications Department of the Company. 

If you have any comments or questions regarding BCG please feel free to contact bcginquiries@huawei.com 

30 HUAWEI PEOPLE


HUAWEI PEOPLE 31

Love 

There I Got My Role Model 

By Shweta.V (HTIPL, Bangalore) 

It’s approximately between the age 

group of 8-15 that you are frequently 

cornered with the question of role 

models. And the answers turn out to 

be the expected string of celebrated 

sport starts, film stars, writers and even 

politicians. 

Essentially how do you figure out role 

models? What is it about them that force you to 

tailor your life on their lines? It all starts with a 

silent admiration of their achievements, an 

envious longing to copy them and eventually it 

develops into something inspiring. 

My source of Inspiration is my mother, from 

whom I learnt a lot about life. She is educated, 

financially independent and possesses a great 

presence of mind. I wish to possess such 

qualities myself. I would like to live in this world 

of fantasy with loads of fun, entertainment and 

smile always. 

The lessons from my parents are invaluable 

especially the moral and spiritual values imbibed 

in me. Yet they gave me the freedom to live life 

on my own terms and conditions for which I am 

eternally grateful to them. And yes, I think some 

of their sense of compassion has rubbed off on 

me, for even I wish to spare a lot of time with 

them and contribute as much as I can spare to 

make life better for them. 

I have learnt a lot from my mother, particularly 

how to be liable for my actions and think 

about family. Things she did demanded attention 

threefold at home as I had my twin sister 

and my elder one crying for sibling rivalry. I 

remember when I and my twin sister were 

babies: we were completely contrasted to each 

other. As a baby if she slept in the night, I slept 

in the morning that kept my mother awake 

almost day and night. And with my elder sister 

at home, and her duties towards home, in-laws 

and ultimately at work, I wonder where she got 

the perseverance from? I was also aware of the 

fact that my parents have sacrificed a lot of comforts just to 

see me comfortable. 

For the past 27 years, my mother has held the same job and 

still at her best, waking up at 4 in the morning without a 

smallest complaint. Even though at young age, I still feel lazy 

to wake up each morning with no responsibilities, I think, it 

takes a lot to have a balancing act in your life. She has taught 

me so much about working hard and enjoying life. 

It was my parents who kept great trust and confidence in 

me and encouraged me to do what I like and how I like. I learnt 

with perseverance and hard work, there is almost nothing that 

you cannot achieve. 

The greatest example I have learned from my parents, time 

makes everything better, even when I had the most awful 

experiences, I know with my parents by my side, things will 

always get better. I intend to work hard to achieve the greater 

heights my parents could have ever dreamt of and would like 

to be termed as an achiever. 

Well, live with full of hope and cheer and with my mother as 

an inspiration who is always as the saying goes, 

A push when I am stopped, 

A guide when I am searching, 

A smile when I am sad, 

A song when I am feeling gloomy, 

A word when I am lonely 

I can already see success slowly walking in my direction :) 

32 HUAWEI PEOPLE


Team Building 

Huawei Team Rows to Victory 

By Susan Dianto (USA) 

Huawei employees from the Plano, Texas office 

teamed up on May 15 to race in the DFW Dragon Boat 

Festival, an annual spring event celebrating Asian 

American Heritage Month. Over 10,000 visitors gathered 

to watch 40 Dragon Boat teams compete – and to 

see the Huawei team win first place in the Corporate 

Division! 

Dragon Boat racing is a main attraction of the Dragon 

Boat festival, and a fantastic team-building sport. It 

originated in China over 2,000 years ago to commemorate 

the great hero and patriot, Qu Yuan. According to 

legend, the local fishermen raced out in their boats to 

try to save him from drowning in the Mei Lo River. 

Today, Dragon Boat racing is one of the fastestgrowing 

water sports around, with festivals held in 

Asia, Europe, Australia, Canada and the United States. 

Modern-day Dragon Boats carry 20 paddlers, weigh 

approximately 500 pounds (226 kilograms), and race 

other boats in a 250-meter sprint. 

Huawei has sponsored and raced in this unique 

event since 2009. Although we’ve competed fiercely 

each time, this year brought our first big win – with an 

amazing race time of just one minute 15 seconds! This 

impressive victory was made possible by the outstanding 

team effort of Huawei rowers across many 

departments, including Sales, Marketing, IT, TSD, 

Terminals, Administration and R&D. 

“Everyone on the team displayed a ‘can-do’ 

mentality, which helped give us the winning edge,” said 

The dragon dance 

rower Frank Leyva, a lab technician in Huawei’s Technical 

Services Department. 

For Terah Atha, who works in Administration as an 

Executive Assistant, this was her first teambuilding 

experience with Huawei. “We rowed shoulder to 

shoulder, we worked as one and strove to reach our goal, 

and we all believed in each other… Huawei has an 

amazing team in and out of the water,” she said. 

In addition to dragon boat racing, the festival featured 

colorful kite flying, cultural performances, a lantern 

festival, plus traditional Asian food, arts and crafts. A 

great time was had by all Huawei employees, family and 

friends. We look forward to participating again next year! 

HUAWEI PEOPLE 33

Together Everyone Achieves More 

- A Huawei Brunei Team Building Initiative 

By Uthaya Prakash Santhanam (South Pacific Region) 

Huawei Brunei has successfully organized one day Team Building for their staff on 21 st May 

2011, with the morning indoor session and outdoor in the afternoon at Taman Tasik in 

Bandar Seri Begawan. A total of 21 staff attended the Team Building which was divided in 

two parts and both lasted for 4.5 hours. 

Indoor involves participation of members in activities, understanding of importance of 

team and strengthening “guan xi” and how to support members during the hard time. Ultimately, participants 

34 HUAWEI PEOPLE


realized the importance of “getting to 

know” process in understanding 

members well enough and sharing 

common interest that leads to better 

unity among team members. 

The outdoor activities involves 

more interactive activities including 

members blind-folded and wrapping 

gifts with the instructions given by 

team leader. The other game is about 

building chair using blocks which 

requires full cooperation of team 

members. 

The session ended with prize 

giving for the winners and opinion 

sharing by the participants and a 

delicious lunch at a local restaurant. 

Comments by the participants 

The team building activities were an inspiring way of learning, we not 

only had fun but it also motivates all staff members making the inactive 

ones active. Active communication helps individual to identify and 

understand one’s capabilities and weakness and the needs for 

improvement. Can we have more in the future please? 

- Chin Hui Lan 

The team building is not only fun but also had improved the relationship 

among the staffs. I believe all the members agreed with me that this 

team building had provided us powerful team experiences which enable us 

from all level to work as true team players and encourage for effective 

communication. We should always remember that effective communication 

is the key to team’s success. 

- Jessie Lim Siaw Yun 

I think team building, the training we had in Tasek, has taught me that 

when you work with a team, it is important to get to know each other, and 

discover the common among each other. It is easier to work together when 

you know each other better, and work things out more efficiently. This 

should not only practice during training, also any other ordinary day. 

- Herman Wong Sing Ping 

The team building has taught me to keep my eyes and ears open, and to 

never be afraid to ask for guidance. Furthermore, now we know each 

member’s personality and commitments, and have adopted a “we’re all in 

this together” attitude. Thumbs up! 

- Mohd Azizi bin Poat Kamal 

Throughout the team building and related training, I was pretty 

inspired by Huawei’s core values, as I believe those are in line with the 

philosophies that we have been taught and holding on to, but sometimes 

may fail to uplift them: to be a righteous person, live our life to the maximum 

with our potential, and delight in it with our team members 

I am looking forward to seeing in the near future, in this exciting 

company, improvement of my knowledge, skills, as well as my character. 

- Shi Qin 

HUAWEI PEOPLE 35

Photo Gallery 

Prague, A Middle Age City in Today’s World 

By Pelin Yucel (Turkey Rep. Office) 

Wood toys which are very traditional and cultural items in Prague 

Astronomical clocks 

Street view 

Prague is a city that makes you feel in medieval ages. It is 

the capital of Czech Republic. Although it is not a big city, 

there are many places and historical things which should be 

seen certainly. 

If you are one who wants to enjoy history like me, Prague is 

exactly for you. Since it is a small city, you can stroll in the 

streets and discover the city easily. I had stayed there for just 

3 days but even in this short time, I was impressed very much. 

I have seen too beatiful buildings,streets, churchs and 

monuments. I have seen its famous astronomical clock, 

historical old city, St.Mary church,Prague castle, St.Vitus 

cathedral, Charles bridge and a lot of things more. 

Prague is also a city holding too many artistic buildings. It 

has also delicious Czech beer which is very famous in the 

world. 

If you want to get out of your busy and routine life for a 

while and get lost in history and art, Prague is one of the most 

suitable cities. It will take you to a journey in the history and 

make you feel good. I really would like to go to Prague again 

and I suggest all people to visit this beatiful city. It is full of 

history and art. 

Enjoy history and go to Prague! 

Here I am 

36 HUAWEI PEOPLE

Travelling in Europe 

This is the richest 

country in Europe, 

impressive to everyone 

who travels there. 

The rail transporatation 

is especiallly convinent: in 

remote areas a train stop 

like this would feature a 

small shelter, a clock, a 

timetable, an automatic 

ticket machine, and a 

rubbish bin, simple, 

convenient and helpful. 

Photo by Cheng Xuejun 

HUAWEI PEOPLE 37

Wild field, Photo by Cheng Xuejun

Huawei Service Leaders Need Grow Faster

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