BSP Manual For Agents Local Procedures - IATA

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14.3 CUSTOMER INTERFACES – QUESTIONS 14.3.1 General For any questions about your ticket sales and the BSP Procedures, there are several ways to find the answers. This Manual should be one of the first sources for you to check, and depending on the nature of the problem you should then turn to the respective party for help: Any problems to complete a ticket sale or problems to extract any reports from your ticketing system? This shall of course be answered by the Helpdesk of your Ticketing System Provider (i.e. Sabre, Amadeus, Galileo, Worldspan,) Questions about how to issue a ticket, or any queries regarding the rules for a ticket? These should be stated directly to the Airline in question or your ticketing system provider if there is a technical problem. Questions on any discrepancies between what you have reported through your ticketing system and what you find on the BSP Reports? Check which document is causing the discrepancy, and then report this to IATA. IATA has several customer interfaces where you can seek information and we wish to point out some of them below. 14.3.2 IATA Customer Services Help Desk or Portal The customer queries are primarily handled through IATA Customer Service Help Desk / Portal: 14.3.3 IATA Country homepage www.iata.org/customer http://www.iata.org/worldwide/latin_america/western_caribbean/index.htm The IDFS Western Caribbean home page will have local information regarding this market, including airline key contacts, Customer bulletins and circulars, and BSP/CASS performance statistics, as well as links to other IATA products & services. 14.3.4 BSPlink – www.bsplink.iata.org BSPlink – Basic BSPlink is the user interface for all parties in the BSP Process. This is where you as an Agent will receive all your BSP Reports and corrective actions such as ADM/ACM and Refund Applications are entered and maintained by Airlines and Agents. Also, IATA sends any important operational information using the file download function. Make sure to log into BSPlink on a regular basis and check for any new files, ADM/ACMs, or BSP Bulletins for new or changed procedures. BSP Manual for Agents – Chapter 14 – Jamaica, Cayman, Turks & Caicos-Global template November 2012 Page 10 of 22
BSPlink – Enhanced In addition to the Basic functions described above, BSPlink can also be used to extract online reports, search for historic BSP data (document data, ADM’s etc), create groups for many IATA locations, get email notifications for new files and much more. The Enhanced function has a cost involved but might very well be worth it. Furthermore the Ticketing Authority is maintained by Airlines on BSPlink so you as an Agent can always check which Airlines that allows you to sell their tickets. For that functionality, Airlines, Agents and Ticketing System Providers can access the system, so BSPlink adds a full transparency between all parties of the process. For further information please check directly on the BSPlink site found on www.bsplink.iata.org Price List 2013 Agents Type of User Basic User 2013 2nd or more Basic Users 2013 Enhanced User 2013 2nd Enhanced User 2013 3rd or more Enhanced User 2013 VMPD only User Price 0.00USD 10.00USD 30.00USD 0.00USD 10.00USD 10.00USD Airlines 3 rd Party Type of User BSPlink Basic User (Member IATA) BSPlink Enhanced User (Member IATA) BSPlink Additional Basic User (Member IATA) BSPlink Enhanced User (Non-IATA Member) BSPlink Basic User (Non-IATA Member) Multi-country User Multi-country Additional User Type of User BSPlink User (per conection) Price 0.00 USD 95.00 USD 20.00 USD 141.00 USD 34.00 USD 285.00USD 285.00USD Price 141.00USD BSP Manual for Agents – Chapter 14 – Jamaica, Cayman, Turks & Caicos-Global template November 2012 Page 11 of 22
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