Download the NodeMobile Data Critical Information ... - Internode
Download the NodeMobile Data Critical Information ... - Internode
Download the NodeMobile Data Critical Information ... - Internode
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<strong>Critical</strong> <strong>Information</strong> Summary:<br />
<strong>NodeMobile</strong> <strong>Data</strong><br />
<strong>Information</strong> About The Service<br />
<strong>Internode</strong> <strong>NodeMobile</strong> <strong>Data</strong> is a high speed 3G wireless broadband service, with extensive national coverage via <strong>the</strong> Optus<br />
mobile broadband network. There are a range of value-added services included with <strong>NodeMobile</strong> <strong>Data</strong> (such as email accounts<br />
and personal webspace), and <strong>the</strong>se are documented on our website.<br />
Requirements & Availability<br />
You will require a suitable 3G modem to connect your <strong>NodeMobile</strong> <strong>Data</strong> service. If you don’t already have one, <strong>Internode</strong> can<br />
sell you a suitable device as part of <strong>the</strong> setup fee.<br />
<strong>NodeMobile</strong> <strong>Data</strong> availability can be checked using our online coverage checker, which is available at<br />
www.internode.com.au/nodemobiledata/.<br />
Minimum Term<br />
A minimum term of one month applies to <strong>NodeMobile</strong> <strong>Data</strong>. Alternatively, a discounted setup fee is available on a 24 month<br />
contract.<br />
<strong>Information</strong> About Pricing<br />
Monthly Charges<br />
There are five <strong>NodeMobile</strong> <strong>Data</strong> plans. The Total Minimum Price in <strong>the</strong> following table is based on selecting <strong>the</strong> Huawei E3131<br />
3G USB modem for use with your service.<br />
Plan Name<br />
Monthly<br />
Included <strong>Data</strong><br />
Minimum &<br />
Maximum<br />
Monthly<br />
Charge<br />
Total<br />
Minimum<br />
Price<br />
1 Month<br />
Contract<br />
Total<br />
Minimum<br />
Price<br />
24 Month<br />
Contract<br />
Unit Cost<br />
1GB of data<br />
included in<br />
plan<br />
<strong>NodeMobile</strong> <strong>Data</strong> 1.5 1.5 GB $19.95 $88.95 $478.80 $13.30<br />
<strong>NodeMobile</strong> <strong>Data</strong> 5 5 GB $29.95 $98.95 $718.80 $5.99<br />
<strong>NodeMobile</strong> <strong>Data</strong> 9 9 GB $39.95 $108.95 $958.80 $4.44<br />
<strong>NodeMobile</strong> <strong>Data</strong> 12 12 GB $59.95 $128.95 $1,438.80 $4.99<br />
<strong>NodeMobile</strong> <strong>Data</strong> 18 18 GB $79.95 $148.95 $1,918.80 $4.44<br />
• The Total Minimum Price on a monthly contract is <strong>the</strong> standard setup fee plus one month of plan rental.<br />
• The Total Minimum Price on a 24 Month Contract is <strong>the</strong> discounted setup fee plus 24 months of plan rental.<br />
Excess Usage Charges<br />
There are no automatic excess usage charges on <strong>NodeMobile</strong> <strong>Data</strong> – instead, traffic beyond <strong>the</strong> included data is disabled.<br />
Quota is counted as <strong>the</strong> total of downloads plus uploads.<br />
• You may purchase <strong>Data</strong> Blocks at an additional cost for a data top up, if required.<br />
• <strong>NodeMobile</strong> <strong>Data</strong> Blocks are $19.95 per 500 MB (3.99 cents per MB)<br />
• Fur<strong>the</strong>r <strong>Information</strong> on <strong>Data</strong> Block pricing is available at www.internode.com.au/mobiledatablocks<br />
Setup & Cancellation Charges<br />
You have <strong>the</strong> options of:<br />
• A standard setup fee with no early cancellation charge. Your only commitment is <strong>the</strong> ‘one month rolling contract’ that is<br />
inherent in paying one month’s rental in advance on your service; or<br />
• A discounted setup fee with a 24 month contract term. If you cancel your service during <strong>the</strong> initial 24 month period, you<br />
are liable for an early cancellation charge of $99.<br />
Fur<strong>the</strong>r information: www.internode.on.net/nodemobiledata<br />
<strong>Information</strong> is current as of 31/01/2013, is subject to change without notice and all prices quoted include GST V1.0 Page 1 of 2
Setup Hardware Options 1 Month Contract 24 Month Contract<br />
<strong>NodeMobile</strong> <strong>Data</strong> SIM or MicroSIM card only $10 n/a<br />
Huawei E3131 3G USB Modem with SIM card $69 $0<br />
Huawei E583C Portable 3G WiFi Hotspot with SIM card $129 $29<br />
A delivery charge of $15 for 3G hardware (or $5 for SIM-only orders) applies, Australia-wide.<br />
O<strong>the</strong>r information<br />
Usage <strong>Information</strong><br />
Customers can obtain information on <strong>the</strong>ir <strong>NodeMobile</strong> <strong>Data</strong> usage at www.internode.com.au/myinternode<br />
Customer Service Contact Details<br />
You can contact <strong>Internode</strong> Customer Service by calling 1300 788 233; or by lodging a ticket on our website at<br />
www.internode.com.au/contact/support.<br />
Dispute Resolution Process<br />
If you are dissatisfied with <strong>the</strong> outcome of your customer service request and wish to take <strong>the</strong> matter fur<strong>the</strong>r, a complaint<br />
should be made in writing and lodged via <strong>the</strong> feedback contact page on our website at www.internode.com.au/feedback.<br />
Telecommunications Industry Ombudsman<br />
If you are dissatisfied with <strong>the</strong> outcome of your complaint after following <strong>the</strong> above process, you may contact <strong>the</strong> TIO<br />
(Telecommunications Industry Ombudsman) for independent mediation. The TIO can be contacted by calling 1800 062 058<br />
or visiting <strong>the</strong> TIO website at www.tio.com.au/making-a-complaint.<br />
<strong>Information</strong> is current as of 18/09/2012, is subject to change without notice and all prices quoted include GST - V1.2 Page 2
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