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UNDERSTANDING CONSUMER INTENTIONS TO ... - ANZMAC

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carpooling with a commuter's life and work, particularly in the commuter/employer relationship.<br />

Company size, assistance in finding carpool partners, worktime flexibility and work schedules<br />

have all been associated with a commuter's propensity to carpool (Cervero and Griesenbeck<br />

1988; Ferguson 1990).<br />

The rideshare literature has been rich and varied in its approach to understanding commuting<br />

behaviour; only a few of the major publications have been discussed here. A major gap in the<br />

carpool literature, however, has been the lack of any systematic approach or underpinning theory<br />

to the research. The wider environmental literature is beginning to develop a theoretical<br />

framework, particularly based on the Theory of Reasoned Action (Fishbein and Ajzen 1975) and<br />

the Theory of Planned Behaviour (Ajzen 1985, 1991). These theoretical approaches are applied<br />

to carpooling in this study in order to better understand the motivations and barriers to<br />

carpooling behaviour.<br />

Applying Marketing Theory to Carpool Behaviour<br />

The Theory of Reasoned Action (TRA) is a theory of attitude-behaviour relationships which<br />

links attitudes, subjective norms, behavioural intentions and behaviour in a fixed causal sequence<br />

(Sparks and Shepperd 1992). Behaviour is asserted to result from behavioural intention, which<br />

in turn is asserted to arise out of a combination of people's attitudes towards performing the<br />

behaviour of interest and their perceptions of the social expectations (norms) put upon them to<br />

perform that behaviour. Attitudes are suggested to arise from a combination of people's beliefs<br />

about behavioural outcomes and their evaluations of those outcomes. Subjective norms are<br />

similarly proposed as arising from a combination of people's perceptions that important others<br />

think they should, or should not, perform the behaviour of interest and their motivation to<br />

comply with the wishes of others (See Figure 1).<br />

Behavioural Beliefs &<br />

Outcome Evaluations<br />

Attitude<br />

Behavioural<br />

Intention<br />

Behaviour<br />

Normative Beliefs &<br />

Motivation to Comply<br />

Subjective<br />

Norms<br />

Figure 1: Model of the Theory of Reasoned Action<br />

The TRA is an appropriate model when behaviour is under an individual's volitional control (i.e.,<br />

if the individual can decide at will to perform or not perform the behaviour). However, the<br />

theory fails to take account of factors that facilitate or inhibit performance of behaviours over<br />

which people have only partial control. The Theory of Planned Behaviour (TPB) extends the<br />

TRA by adding perceived behavioural control as a determinant of behaviour and behavioural<br />

intention, by incorporating a construct that deals with people's perception of control over the<br />

behaviour. That is, their beliefs that they can perform the behaviour if they so desire, that they

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