Building Trust PowerPoint Slides

8/16/2013
Building Trust In the Workplace
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He who does not trust enough, will not be trusted.
Lao Tzu
Objectives
Upon completion of this course the participant will be
able to:
1. explain the importance of trust in the workplace.
2. describe the consequences of not having trust in
the workplace.
3. utilize processes and procedures to develop and
maintain a trusting workplace.
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• Rule for This Class:
Building Trust
Trust means: feeling safe, having confidence
that failures will not be mocked, attempts
will be cheered, and successes will be
celebrated and that others will accept you
and your contributions.
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What is Trust?
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• Trust, noun: a : assured reliance on the character,
ability, strength, or truth of someone or something.
b : one in which confidence is placed
• Trust, verb: a : to place confidence: depend. b : to
commit or place in one's care or keeping : entrust
--Merriam-Webster Online Dictionary 2013
Building Trust Activity
1. Where did you grow up?
2. How many siblings do you have and
where do you fall in the sibling
order (oldest, youngest, middle)?
3. What was the most difficult,
important or unique challenge of
your childhood?
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Who do you trust?
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Why?
Who trusts you?
Why is trust important?
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Basic Human Need
Foundation of Relationships
Organizational Need
Creates Effective Communication/Cooperation
Retains Employees
Motivates Employees
Allows for Risk Taking
Trust and Communication
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Trust
Communication
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Why is trust important?
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Trust is necessary for:
• feeling able to rely upon a coworker.
• cooperating with and experiencing teamwork with
a group.
• taking thoughtful risks.
• experiencing believable communication.
How is trust built/created?
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It takes years to build trust and only seconds to destroy it.
anon
Characteristics that build/create trust .
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Competence/Credibility
Dependability/Consistency
Honesty/Reputation
Consideration
Contribution
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Workplace activities that promote trust.
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Promoting Fairness
Holding Social Events
Celebrating team success.
What are the consequences of NOT
having trust in workplace?
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Workplace Culture
High Trust Low Trust
Willingness to
Understand
Others
Benefit of the
Doubt
Good Morale
Positive
Relationships
Suspicion of Other’s
Motives
Assume the Worst
Low Morale
Poor Relationships
What destroys trust?
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Act and speak inconsistently.
Seek personal rather than shared
gain.
Withhold information.
Lie or tell half truths.
Be closed minded.
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What destroys trust?
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Keep
Secrets
Don’t
Admit
Mistakes
Fail to
Deliver on
Promises
Double
Talk
5 Dysfunctions of a Team
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Source:
Patrick Lencioni,
The Five Dysfunctions of a Team
Inattention to
RESULTS
Avoidance of
ACCOUNTABILTY
Lack of
COMMITTMENT
Fear of
CONFLICT
Absence of
TRUST
Betrayal
• Name some ways in which you can “betray” a
person’s trust.
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Activity: Betrayal
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Talking. How can you conduct a difficult conversation
with a person who broke your trust?
Analyzing. How can you calmly analyze the betrayal
incident?
Decision making. How should you interact with each
other in the future?
Forgiving. How can you forgive and forget the other
person's behavior—and your own behavior?
Reprinted from THIAGI GAMELETTER. Copyright © 2012
by The Thiagi Group, Inc.
Rebuilding Trust
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Rebuild Your Trust in Yourself
Admit the Wrong
Apologize for the Wrong
Make Restitution for the Wrong
Re-do
(the things that earned the trust in the first place)
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You May Never Overcome Some
You May Never Overcome Some
Betrayals.
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Trust
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Key leadership competency
The glue that holds all relationships together—including
the relationship between leaders and the led is trust and
trust is based on integrity. --Brian Tracey
Trust and Leadership
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Factors that lead to employees
seeking new jobs:
Loss of Trust in Company
Lack of Transparency by Leadership
Perception of Unethical and Unfair
Treatment
Trust in the Workplace
2010 Ethics and Workplace Survey
--Deloitte LLP 2010
Maintaining Trust
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The best way to maintain a trusting work
environment is to keep from breaking
trust in the first place.
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Suggested Reading
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• The Speed of Trust, Stephen M. R. Covey, Free Press,
2006.
• Trust and Betrayal in the Workplace, Reina and
Reina, Berrett-Koehler Publishers, 2006.
• Trust Rules: How to Tell the Good Guys From the
Bad Guys in Work and in Life, Linda K. Stroh, PhD.,
Praeger Publishers, 2007.
References
Heathfield, Susan M., Trust Rules: The Most Important
Secret About Trust What Is Trust?, About.com Guide,
2012.
Reina, Reina, Chagnon, Reina and Reina, Trust and
Betrayal in the Workplace, Berrett-Koehler Publishers,
2006.
Tway, Duane C., A Construct of Trust, Dissertation, 1993.
Unpublished Paper, Leadership and Trust: An
Imperative for the Transition Decade and Beyond, 1995.
Covey, Stephen, M. R., The Speed of Trust, Free Press,
2006.
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