Integrating Business Skills into Ecotourism Operations ... - IUCN

Shirley Fisher
Shirley Fisher has been working for Kuoni for over 30 years. Fifteen years
ago she set up and currently manages health & safety for Kuoni’s UK
group of companies which involves supplier checks and incident
investigations. Often this involves travelling to the incident to manage
the operation on the ground together with the local agent, or in the case
of the Sri Lankan Tsunami managing the customers arriving at the UK
airport and attending to their individual needs.
Shirley also manages the service levels provided Kuoni’s overseas agents
and representatives, which involves carrying out training and monitoring
customer satisfaction. She has also led a number of tours including
Kuoni’s centenary tour from Cairo to Cape in 2006 as well as treks
through the Amazon jungle and the Great Wall of China.
Chitral Jayatilake
Chitral has for many years been among Sri Lanka's best known wildlife
photographers, having shown his work at numerous exhibitions since
2001. An avid nature lover and conservationist, Chitral won his first
award in photography from Prince Phillip, the Duke of Edinburgh, aged
just 17.
Chitral works for John Keells Hotels Group developing Sustainable
Wildlife Tourism and Eco resorts in the conglomerates Leisure division. As
an Assistant Vice President of John Keells Group, he heads a dedicated
team of field naturalists at Keells creating nature related adventures and
his efforts has served Sri Lanka well as he has already attracted world
renowned photographers such as Amos Nachoum and Austin Stevens to
the Island filming documentaries of our bio-diversity. His passion to
develop sustainable tourism won him the Prestigious John Keells
Chairmen’s Award, and he continues to take Sri Lanka’s Bio Diversity to a
world audience. Chitral also developed a special program for corporate
team building at Walkers Tours based at Habarana tagged as “Wild
Challenge” a resident hard core outbound team event that incorporated
photography. He conducts team building and motivational events for
John Keells Hotels Group, Nations Trust Bank and visiting Indian
corporates.
Chitral has published his work thrice, his first, “Wilds of Lanka” in 2003,
Moments of Truth in 2008 and more recently “Reflection’s of the Wild” in
2012. He’s also exhibited his images in 6 exhibitions.
Chitral inspired his team nature Trails at John Keells hotels to win the Sri
Lanka Tourism coveted award for the
“Best Wildlife service provider” in 2012.
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