Hosted Voice - O2 Your Family

Product sheet: Hosted Voice
Hosted Voice
Agile comms for an agile workforce
Hosted Voice is a complete cloud-based PBX service which
provides a cost-effective alternative to an onsite PBX.
Whether you have ten or thousands of users, Hosted Voice
supports all your sites, including home workers and branch offices.
It can quickly be scaled up and down, providing your organisation
with greater flexibility and better business resilience.
Agility on demand
Today’s businesses are looking
for more agile ways of working.
Traditional telephony solutions,
for example onsite PBXs with ISDN
connections, are becoming less
popular. They are inflexible and
expensive to maintain.
Workspaces are changing. More
workers are based at home or in
branch offices and your communication
systems need to connect them.
You need to support more productive
ways of working, like the increased
use of mobile devices, and greater
collaboration and information sharing
between colleagues.
Your customers’ expectations are
changing too. They expect to be
able to contact the right person,
quickly and easily, whenever they
need them, regardless of their
physical location.
Hosted Voice from O 2 makes your
communications easier to manage
and more cost-effective, so your
business can become more flexible.
Mobility and flexibility
With Hosted Voice, you can manage
your own service with our easy-to-use
administrator and user portal. You
know your business best, that’s why
we give you the control and flexibility
to manage your communications.
In addition to basic voice services, we
provide advanced business features,
including IVR, call distribution and call
recording. You have the flexibility to
route calls to any location, including
home workers or other offices.
We are constantly developing our
Hosted Voice service, with planned
expansion into:
• Mobility – creating mobile and
PC apps that will enable mobile
users to make calls but be billed
as though they were a desk
phone user
• Unified communications – for
example IM, presence, and
integration with Outlook and Lync
What’s more, the number of users
can be scaled up and down quickly,
so you can adapt your communications
as your business changes – you pay
only for what you use. And you’ll have
access to our Business Zone tariffs.
Making the move
It’s easy to move to Hosted Voice.
We provide a fully managed endto-end
service, including pre-sales
product fit and consultancy.
Once your solution is installed,
you’ll get service management
with clear, business-grade SLAs.
And award-winning customer service.
If you have existing onsite PBXs,
then we’ll help you migrate across
to Hosted Voice at the right time.
You don’t have to move your entire
business at once – you can move one
PBX at a time. We can also run Hosted
Voice alongside your existing PBX,
so you can be sure you won’t
experience any downtime.

Product sheet: Hosted Voice
Why O 2 ?
We’re an established communications provider,
delivering and managing enterprise-wide
communications across a range of networks: mobile,
PSTN, broadband and wifi. Mobile technologies are
core to O 2 , and we’ve helped to drive and shape
the public wifi market, with thousands of venues
connected already.
We’ve got a reliable, secure network, backed by
the expertise to make everything work smoothly.
We offer simplicity. One bill and one account team
for all your needs. You’ll get great customer service.
And we’re part of the Telefónica family, with more
than 300 million customers worldwide, and over 20
years’ experience in delivering innovative IT solutions.
O 2 Business Zone
Get a single fixed price for all your internal
calls, whether you’re using a mobile,
landline, SIP trunk, or our Hosted Voice
service. Business Zone helps you to manage
your company calling costs, and reduce the
cost of internal calls. And with one bill for
all calls you save time and money on admin.
What you get with
Hosted Voice
We offer a complete cloud-based PBX service.
You get everything you’d expect from a PBX solution,
including numbering, call routing, forwarding and
voicemail, and a choice of handsets. You’ll also get
access to our competitive Business Talk tariffs.
And you’ll gain additional features and
functionality compared to an onsite PBX, including:
• Free calls between sites and to mobiles without
the need to install any connections
• Numbers from your office range for home workers
• Take your numbers with you to a new office,
regardless of your local exchange
• Contact centre features including IVR,
conference calling, and recording
Upcoming additions to the service include:
• Integration with enhanced collaboration tools
like instant messaging (IM), presence, including
Lync and Outlook, to increase productivity
• A smartphone app which enables your staff to
make calls from their mobile, billed as though
they were made from a desk phone, for simple
billing and better support of bring-your-own
We’ll support
you all the way
You get one account team
supporting you throughout.
Our consultants will ensure you
get the best solution for your
requirements. And you’ll have a Service Relationship
Team to oversee your day-to-day needs.
Talk to your Account Manager to find out more or
visit o2.co.uk/enterprise
Published in July 2013. All information is correct at time of going to print.
Telefónica UK Limited Registered in England no. 1743099 Registered Office 260 Bath Road
Slough SL1 4DX