HCL Differentiators Brochure - GS1 Australia

REASONS
WHY HCL IS
DIFFERENT

management
model
We offer
something
unique that
the world is
picking up.

BusinessWeek
BusinessWorld
USA TODAY
The Economist
FORTUNE
The FT Arcelor Mittal
BOLDNESS
IN BUSINESS AWARDS
WORLD
ECONOMIC
FORUM
Most Influential Five
Companies to watch:
1. Facebook
2. HCL Technologies
3. Craigs List
4. SKS MicroFinance
5. LI & Fung
HCL is among the
top 5 companies
in Transparent
Accounting metrics.
WorldBlu
Recognizes HCL as
one of the 44 Most
Democratic Workplaces
in the World
HCL’s Employee First
and “democratization”
of management
concept could “bring
about a corporate
renaissance”.
“IBM and
the other
multinationals
are becoming
increasingly
nervous about
HCL
Technologies…”
HCL Technologies
is the World’s
Most Modern
Management.
LONDON BUSINESS SCHOOL
HCL wins
Boldness in
Business Award.
HCL Technologies
was amongst the
two examples
of companies
with Authentic
Leadership
which was
presented at the
WEF discussion
in 2008.
To the outside world, HCL is just
another big Indian IT company,
and on paper its structure and its
processes look remarkably similar
to everyone else’s. But scratch the
surface and you see the beginnings
of a new model of management...

employee first
culture
We, as
engaged and
empowered
employees,
focus only on
creating value.

Unique Employee Environment
The ‘Employees First’ philosophy
at HCL, the first such articulation in
the IT Industry, is at the core of our
efforts to provide our employees
with a work environment and culture
that they can take pride in.
HCL’s Employees First is a
new and radical management
philosophy which will catch on
with the world sooner or later
Harvard Business School teaches about HCL as a
case study on business transformation highlighting the
Employees First initiative
Providing Employees
with a Unique
Environment
■ Smart Service Desk
Encouraging a Value –
Driven Culture
■ Trust Pay
■ Value Portal
Creating Transparency and
Accountability
■ U&I
(Direct Communication with
the President)
■ Weekly Polls on Key
Policy Decisions
Best Employer in Asia and in
India – Hewitt Study 2009
One of Britain’s Top Employers
for the 4th Consecutive Year
Exclusive report on EFCS
recognizes that this
philosophy empowers HCL’s
frontline employees to make
decisions and take actions for
the benefit of customers
HCL’s Employees First and
‘democratization’ of management concept
could ‘bring about a corporate renaissance’
Darden School of Business has done a case study on
the impact created by HCL through its “Employees
First Customers Second” practice
Ranked as the world’s Most Innovative
Company for its workforce practices
WorldBlu lists HCL as one of the
44 Most Democratic Workplaces
in the World
■ iGen
Driving an Inverted
Organization Structure
■ 360 degree feedback
■ Intrapreneurship
Employees First,
CustomersSecond is now
a book published by Harvard
Press. Admired by many
global thought leaders - Tom
Peters, Tony Hsieh, Gary
Hamel, Judy McGrath, Ram
Charan, Victor K. Fung

transparency
We are among
the most
transparent
enterprises in
the world.

The Transparency Factor
Core to Business Model
Investors/
Shareholders
Twin Audit
HCL works with PWC as statutory
auditors, and KPMG for due
diligence – this Twin Audit is the
First of its kind in the industry.
Industry Analysts
Customers
HCL has a unique
Service Delivery
Platform – a one
stop shop for the
customer to know
everything about
the engagement,
progress, people
and HCL.
Partners
Global Alliances
150+ years of
partnership with the
Global 500.
Employees
HCL’s Employee
First transformational
initiative is a renowned
case study at Harvard
Business School.
Open Dialogue
30+ Analysts come face
to face with 500 global
customers & 300 employees
at the HCL Global Meet.
A NY based independent
governance ratings
agency, rates HCL at 6.0
vs. peers in the same
universe at 4.1.
HCL is ranked third
amongst The 500
for confidence on
reported numbers.
HCL voted as
the best company
for Investor Relations.

value
centricity
We choose
value,
not volume.

Gartner
HCL’s strategy focuses on using
a co-sourcing model, which
ensures collaboration with each
customer’s business.
IDC
HCL’s willingness to work with
clients using risk-reward or selffunding
transformation contracts,
has made it an up-and-coming
company to watch.
The Butler Group
HCL has defined the concept
of a ‘value framework’, which
is used to model not only the
context of the service provider
and customer within the service
delivery relationship, but also
the high-level context of the
customer’s business with
external parties.
Gartner
HCL has established a clear
vision and execution approach
to pursue “value” instead of
“volume” in application
service deals.
Ovum
HCL positions itself away
from commodity ADM
work and into highervalue
‘transformational’
outsourcing’.
IDC
Praises our shift in focus
from volume to value.

differentiated
services
We work on
customer
centric insights
to offer
best-in-class
services.

World’s No. 1
in Infrastructure Management.
APPLICATION DEVELOPMENT
APPLICATION MANAGEMENT AND OPERATIONS
APPLICATION PORTFOLIO OPTIMIZATION
ENTERPRISE CONTENT MANAGEMENT (ECM)
ENTERPRISE RESOURCE PLANNING
FULL SERVICES CO-SOURCING
INDEPENDENT VERIFICATION AND VALIDATION
MAINFRAME SERVICES
MECHANICAL LIFECYCLE ENGINEERING
REMOTE INFRASTRUCTURE MANAGEMENT
SOFTWARE AS A SERVICE (SAAS)
SYSTEMS ENGINEERING
SOFTWARE ENGINEERING
SOA REFERENCE ARCHITECTURE
WEB TECHNOLOGY
Largest offshore provider
of Product Engineering services.
World’s No. 1
in Benefit led SAP Services.
World leader
in mission critical applications.
World leader
in Full Service Co-Sourcing.

est in scale
We have
proven ability
to scale to
address
your growing
complexity.

By creatively leveraging our
strengths, we are able to
quickly expand our geographic
reach, scale-up to partner with
you in complex transactions
and respond quickly to
dynamic changes arising in
your environment.
Illustrative Large Accounts (FTEs)
Rapid Scalability
Rebadged Employees (FTEs)
8 , 0 0 0
6 , 0 0 0
4 , 0 0 0
3 , 5 0 0
6 , 5 0 0
FTEs
2,500
2,000
1,500
1,000
Customer 1
Project 1
0 – 1,360
Customer 1
Project 2
0 – 1,970
Customer 3
150 – 1,050
Customer 2
450 – 2,100
8 0 0
6 0 0
4 0 0
3 0 0
3 5 0
4 5 0
6 5 0
2 , 0 0 0
1 , 0 5 0 1 , 0 5 0
1 , 5 5 0
500
0
2 0 0
Run the Business Ownership
0
B o e i n g 7 8 7 M i c r o s o ft C IS C O D B B T
M1 M2 M3 M4 M5 M6 M7 M8 M9
Months
0
S k a n d i a D i x o n s D B B T
Revenue HCL
($B) (%)
Large Bank 101 70
Retail 15 90
Hi-tech 6 90
Semi
Conductor 5 80
Software 1.5 85

partnerships
We have a
rich eritage of
partnerships
and joint
ventures.

HCL’s Partnership History -
Pillars for Success
Microsoft [1985]
21 years of strategic
relationship that has seen
the computer evolve from
a computing device to the
centre of the Digital World.
NOKIA [1996]
Dominant position in mobile
handset market in India.
JVs
HP [1991-96]
Created the HP brand for computers
in India.
BT [2001-05]
First Indian BPO Global Delivery Centre,
currently employing 2000 UK nationals.
Deutsche Bank [2002-05]
Largest financial service offering widest
range of Capital Market Services.
Strategic Alliances
CISCO [1996]
Largest development
(R&D) facility outside
Cisco. Gold partner for the
Indian market.
BOEING [2005]
Partners with Boeing for 787
Dreamliner programme.
TOSHIBA [1977]
Leading position in
Office Automation and
Laptops in India.
AMD [2004]
Partnering in computing and
providing IT Services.
NEC [2005]
First Japan-India hi-tech JV for Product
Engineering Services.
CELESTICA [2006]
IBM [2005]
HCL sets up first Power PC
architecture design centre
outside of IBM.
Intel [1981]
26 years of computing
Partnership across the
Microprocessor family.
Industry First “End-To-End” Product
Lifecycle Solution for OEMs.
[Even after the successful completion of the
JVs, some of our partners continue to remain
as our largest customers. HP, DB, BT are just
the top three examples.]

institutionalized
innovation
We flourish
on innovation.

Innovation Level 1
HCL Studio
‘Value for Customers’
Pyramid methodology operating
for continuous improvement – the
Value Portal enabling proactive
ideation and business aligned IT,
transforming IT into a source of
competitive advantage.
Innovation Level 2
Customer Advisory Council
‘Engagement with Customers’
Advisory Councils making customers a part of HCL’s innovation
journey by enabling cross industry and inter-company discussions
and debates.
Innovation Level 3
www.unstructure.org
‘Thought Leadership with global leaders’
Thought Leadership platform for global management
thinkers and thought leaders to freely initiate and steer
debates on trends and challenges of global relevance.

investment
for growth
We invest to
multiply
value creation.

Enterprise Discovery
More than 70% of our revenues today come from the investment we
made in new services a few years back.
Investments
for Growth
Acquisitions and Alliances
HCL’s latest acquisition of AXON is the largest that the Indian IT industry has seen.
Other such value focused acquisitions include companies such as Liberata Financial
Services and Control Point Solutions.
New Geographies
We are present in 26 countries, with the latest entries being in China, Poland,
Northern Ireland, North Carolina, Singapore, Malaysia, Brazil and Australia.
New Solution Accelerators
We have made significant investments in Tools, Methodologies,
Frameworks, and Processes to enhance the efficiencies and
develop Core Competencies in the IT Business.

usiness
aligned IT
We deliver
business
outcomes
through
seamless
integration
of business
process with IT.

Business
Processes
Applications Middleware Database Infrastructure
Business Aligned IT
A seamless integration of
business process and IT
applications, database and
infrastructure layers can deliver
amazing results to business cost
through both rationalizing IT
effectiveness and cost, as well
as significantly enhancing the
competitiveness of the business
process. We have already made
large investments in setting up
the Business Aligned IT Lab.
Discover
Rationalize
Build
Watch
Process
Optimization
APO
Enterprise Discovery
Optimization Services
Service
Optimization
IT Solutions Delivery and Support
Run Time Visibility
Database
Optimization
Infrastructure
Optimization
Run
Integrated IT Operations

HOW CAN
I HELP YOU?
Hello, I’m from HCL! We work behind the scenes, helping
our customers to shift paradigms and start revolutions.
We use digital engineering to build superhuman capabilities.
We make sure that the rate of progress far exceeds the price.
And right now, 64,000 of us bright sparks are busy developing
solutions for 500 customers in 26 countries across the world.
How can I help you?
www.hcltech.com