Service Brochure [PDF] - Hansen Medical

A S e n s e o f S e r v i c e
Keep your Sensei ® Robotic Catheter System at its best
Hansen Medical is dedicated to providing you with world-class service, ensuring that your trust
and investment in Sensei technology pays dividends for years to come. Our comprehensive
Hansen Medical TotalCare Maintenance Plan is designed to keep your system operating
at its peak, while ensuring that your system is ready when you are.
TotalCare
Maintenance Plan
24 x 7 Support P
Preventative Maintenance
After-hours travel and labor
Proactive diagnosis and repair
Replacement parts
Software updates
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P
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F l e x i b l e I n s t a l l a t i o n
Hansen Medical has designed a flexible installation service that
enables rapid deployment of the Sensei System with minimal
downtime to the lab. Since no construction is needed, the Sensei
system can be relocated as your EP program grows. A Hansen
Medical Field Service Engineer will work with your staff to design
a customized installation plan that meets your needs and
optimizes your workflow.
Flexible Installation
Zero Downtime
Rapid Deployment
Simple to Relocate
Workflow Optimization
Installed when lab is idle
Two day installation
Minimal construction required
Custom installation plan
Installation Requirements
Power receptacle 120 VAC 20 amps /240 VAC 10 amps
Ethernet port Broadband Internet access
IP Address Static IP Address
Refer to the Sensei and Artisan Instructions for Use for a description, indications for use,
and warnings and precautions for the products. Maintenance plans do not alter the warranty
terms and conditions in any agreement between Hansen Medical and customer. Unlimited
24/7 support is defined as telephone and scheduled on-site support after normal business
hours and/or on weekends but excluding national holidays.
800 East Middlefield Road | Mountain View, CA 94043 | PH: 650 404 5800 | FAX: 650 404 5901 | www.hansenmedical.com
© 2009 Hansen Medical, Inc. All rights reserved. LT0016
HansenMedical, Heart Design, Hansen Medical & Heart Design, and Sensei, are registered trademarks, and Hansen Medical TotalCare are trademarks of Hansen Medical, Inc., in the United States
and other countries.