InternatIonal news - Bunn

Hong Kong
Warehouse
opens
Simple Maintenance
Tasks Reduce Service
Calls and Downtime
Preventive maintenance is vital and there are simple, routine steps
you can take to reduce the need for a service agent or unexpected
downtime that can affect customer satisfaction and your revenues.
Coffee and Tea -- This equipment is among the easiest to maintain
because it is essentially a hot water delivery system. Removing the
sprayhead and using a deliming spring to periodically clean the
lime deposits will prevent blockages. Digital equipment can also be
programmed to remind staff.
W e
are pleased
to announce the addition
of a BUNN warehouse in Hong Kong.
This new facility will allow us to better
serve our customers within the Asia
Pacific region as well as many of the
global customers we service worldwide.
The new facility is located in Tsuen Wan,
Hong Kong. This warehouse will hold a
limited stock of a broad variety of our
products including equipment, decanters,
accessories and paper filters. Delivery
time to most locations within Asia for instock
items will range from 3-7 business
days. All international orders will continue
to be processed from our Springfield,
Illinois, USA office. Please send purchase
orders to your account administrator and
indicate that the order may be shipped
from the Hong Kong facility. Contact your
BUNN Sales Representative or Account
Administrator for additional details.
The global headquarters are located in
Springfield, Illinois, USA, where employees
strive for total customer satisfaction through
superior equipment and unmatched
customer service with support from five
additional United States locations, as
well as warehouses or offices in Canada,
Mexico, Brazil, Germany, China and the
United Kingdom.
Hot Beverages from Powder -- A machine that dispenses
powder-based beverages may have more service issues because
of the sugared product for flavored coffees, hot chocolate, and
cappuccino. Also, the hoppers in the machine usually need to be
refilled frequently, so hopper misalignment and product spills inside
the machine can lead to clogs. This may seem like a service issue,
but the machine might just need to be thoroughly cleaned. Be sure
to follow the care and cleaning instructions carefully, and perform
daily rinses as directed.
Grinders -- You may notice problems with the volume or amount
of coffee ground. There is an easy way to establish a self-check
guide before resorting to a service call. When you first receive the
machine, or when you achieve a grind that gives optimum flavor,
save a portion of the grind in a clear, airtight bag. If you suspect
the grind is inaccurate in the future, compare it to the reserved
sample through a visual comparison. Also, the regular use of
grinder cleaning tablets will significantly protect and enhance the
equipment’s performance.
Granita -- In the case of granita machines, the air filters must
be kept clean. If the filter is dirty, the beverage product won’t
freeze. Also, a granita machine dispenses sugared product so it
needs to be well lubricated to prevent build up on parts, which is
the cause of leaks and drips. Another frequent problem is related
to inadequate mixing of the beverage liquid product which results
in incorrect sugar content. Called “brix,” the sugar content of the
product controls whether or not it will freeze. If the product won’t
freeze, you may think the beverage equipment needs service. In
reality, the product may not be mixed correctly.