GM Memo No. 07-277 - AC Transit

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GM Memo No. 07-277 Subject: Report on Status of SATCOM system Date: November 14, 2007 Page 4 of 6 fully use the system, operators must log-on when they begin to operate the bus. For a variety of reasons, the District still has not achieved the rate of operator log-ons necessary to reach the maximum utility of the system. In March 2007 a complete system hardware and software refresh was accomplished. This refresh enabled the CAD/AVL functions to be far more stable along with faster refresh screens and much better system response times. Besides the performance enhancements, the refreshed system means that staff can focus on specific efforts to collect and report on the vast amount of data collected by the system. One of the biggest challenges also is one of the system’s strengths: the system has District-wide applications that impact the Maintenance, Planning, Transportation, Security, Risk, Safety, and Information Systems Departments. As such, it has the potential to improve functions District-wide, but also requires new ways of doing business. For nearly two years, District staff from the above departments has been meeting twice a month to share information and try to solve problems that inhibit the use of the system to its full potential. Through this effort it has become very clear that the District needs to devote more resources to making the system work more effectively. It is equally clear that the District needs to commit staff resources representing the various departments, each of whom has expertise in their own area who can work as a team with a larger, system-wide goal in mind. To that end, effective November 5, 2007, the District has formed an inter-Departmental Systems Task Force with six team members representing key departments. The team members were selected because, in addition to being “technical” experts in their area, they are enthusiastic about taking a fresh approach, and using a team approach to solve problems and logjams related to Operations Technology. The task force members include: a Senior Transportation Planner, Transportation Planner/AVA coordinator, Transportation Planner/NextBus Coordinator, Transportation Supervisor/ Central Dispatcher, Electronic Technician, and IS Project Manager. The group has begun meeting and drafting long-term and short-term goals. An Executive Committee composed of the Deputy General Manager, Service Development, Chief Maintenance Officer, Chief Technology Officer, and Chief Transportation Officer will meet weekly with the Task Force to set priorities and commit necessary resources. At this point it is anticipated that the Task Force will remain in operation for approximately six months, at which time the scope and progress of their work will be re-evaluated.
GM Memo No. 07-277 Subject: Report on Status of SATCOM system Date: November 14, 2007 Page 5 of 6 Prior Relevant Board Actions/Policies: Memo No. Date Description 96-236 9/11/96 RFP - Transit Communication system (SATCOM 2000): Automatic Vehicle Locator System 97-281 9/10/97 SATCOM Contract Award 99-050 2/24/99 Discussion and consideration of issues related to the SATCOM 2000 project and providing the riding public with bus arrival information 99-059 3/10/99 Discussion and consideration of issues related to the Satcom 2000 project and providing the riding public with bus arrival information 99-062 3/10/99 General Manager to seek two additional radio frequencies to support the current radio system and SATCOM 2000 Project 99-185 7/30/99 Operations: SATCOM Quarterly Report 00-315A 11/2/00 Report on SATCOM 01-262 9/6/01 Update on SATCOM CAD/AVL 02-086a 3/21/02 Contract Changes to SATCOM CAD/AVL 02-267 10/17 SATCOM Project Update 03-087 3/20/03 In-depth report on SATCOM and on-time performance issues Attachments: None
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GM Memo No. 07-277 - AC Transit

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