a guide to dealing with breaches of lifesaving standards

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SLSNSW Guide to dealing with breaches of lifesaving standards Section D: Methods of identifying breaches of lifesaving standards 1. Pre-Identification Context: Where a club/service can foresee that a ‘breach’ is likely, before it occurs (prior to or during patrol). The club/service should contact the one or more of the following to request support/assistance: The Branch Director of Lifesaving SurfCom The Branch Duty Officer (or equivalent) The Branch Manager/CEO (Staff) These personnel shall activate the necessary branch/club resources (incl neighbouring clubs, support operations etc) to assist the club in service delivery in the short-term. This short-term action should correspond with the wider goal to identify any internal club issues and formulate strategies to remedy/rectify ‘root-cause’. 2. Patrol Sign-On (SurfCom) Context: Where SurfCom conducts radio checks and records patrol sign-on and resource confirmation. If a lifesaving service fails to sign-on and are subsequently uncontactable (not on-duty) or if the resources communicated fall short of required minimums (#’s of personnel, equipment available etc). SurfCom/Duty Officer should: a) Contact the Patrol Captain (if available) to confirm details and what actions are being taken to remedy the issue b) Contact the Club Captain to communicate the issue and what actions are being taken c) Contact the Branch Director of Lifesaving or Duty Officer and liaise with this person and the Club Captain to organise assistance and resolve the issue 3) Patrol Audits/Inspection Context: Where a Branch or State patrol audit/inspection is conducted and the Club/Service is found to be in breach of their Lifesaving Service Agreement and/or SOP’s. The Patrol Auditor/Inspector should: a) Contact the Branch Duty Officer or Director of Lifesaving and communicate the issue b) The Branch Director of Lifesaving or Duty Officer shall then liaise with the Club Captain to organise assistance and resolve the immediate issue (if able) This short-term action should correspond with the wider goal to identify any internal club issues and formulate strategies to remedy/rectify ‘root-cause’. Note: Branch/State Officer beach visits (not formal audits) shall also constitute a ‘method’ of identification 4) Critical / Major Incidents Context: Where a critical/major incident occurs at a location, and where serious harm may or may not have occurred to a member of the public or SLS member. The Branch or State Director of Lifesaving, Duty Officer (or their delegated officer) shall: a) Undertake an investigation of the sequence of events, roles/responsibilities, contributing factors and complete all required SLS paperwork. b) Report the details/outcomes of the incident to the relevant parties ASAP © Surf Life Saving NSW 8
SLSNSW Guide to dealing with breaches of lifesaving standards Section E: Process for addressing a breach This section outlines how a breach of lifesaving standards should be addressed. Risk Mitigation – Real Time Where a breach is identified during patrol hours, the Patrol Auditor/SurfCom Operator/Duty Officer/Director of Lifesaving will attempt to resolve the issues with the Patrol Captain and Club Captain ASAP (see Section D). Level 1 Breach – Club / Branch Responsibility The recorded details of the breach should be sent to the Club/Service Captain and President within 7 days of notification at Branch. The club/service should be requested to outline to the Branch within 30 days of receiving notification, the following: - The reasons for the breach/es - What measures the club/service will/are taking to prevent a repeat occurrence (and how it will maintain a system of compliance checking) - What disciplinary action the club is taking internally The Branch should: - Identify options to provide support to resolve the issues - Identify a process of checks to ensure ongoing support is provided and that consistent review is undertake to measure progress/compliance - Identify whether any disciplinary action may be required - Maintain a record of the breach on file for at least 12 months Level 2 Breach – Club / Branch Responsibility The recorded details of the breach should be sent to Club/Service Captain and President within 48hours of notification at Branch. The club/service should be requested to outline to the Branch within 14 days of receiving notification, the following: - The reasons for the breach - What measures the club/service will/are taking to prevent a repeat occurrence (and how it will maintain a system of compliance checking) - What action the club is taking internally - What action the club believes branch or state should take The Director of Lifesaving (Branch) or nominated Branch Officer should investigate the breach and notify the Club and the Branch Executive/Board on: - Whether a breach has occurred - Whether they deem the breach as serious in nature - What action they recommend - Recommended initiatives to prevent repeat occurrences The Branch should: - Identify options to provide support to resolve the issues - Identify a process of checks to ensure ongoing support is provided and that consistent review is undertake to measure progress/compliance - Ensure a process is in place to address any preventable breaches prior to them occurring - Consider referring the issue to the Branch Judiciary - to identify and implement any appropriate penalties (and advise SLSNSW if required) - Maintain a record of the breach on file for at least 12 months 9
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a guide to dealing with breaches of lifesaving standards

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