OSHA Update Computer Workstation Sucess Story - Brett Besser
OSHA Update Computer Workstation Sucess Story - Brett Besser
OSHA Update Computer Workstation Sucess Story - Brett Besser
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1 <strong>OSHA</strong> <strong>Update</strong><br />
2 <strong>Computer</strong> <strong>Workstation</strong>s<br />
Our Experience<br />
3 Ed Boards<br />
<strong>Brett</strong> <strong>Besser</strong> - Ergonomist<br />
Salt Lake Technical Center - <strong>OSHA</strong><br />
9/22/2008 DTS 1
<strong>OSHA</strong> <strong>Update</strong><br />
9/22/2008 DTS 2
Compliance<br />
• Nursing Homes – VA To Be Issued<br />
• Shipbuilding – In Contest<br />
• Stats<br />
1500<br />
Inspections<br />
1000<br />
500<br />
0<br />
2002 2003 2004 2005 2006 2007 2008<br />
Year<br />
Inspections<br />
9/22/2008 DTS 3
• e-Tools<br />
Outreach<br />
• Stand Alone Best Practices<br />
• Safety and Health Topics<br />
Pages<br />
• Mini-Google Searches<br />
• Other Products<br />
• Tool Box Talks<br />
• Fact Sheets<br />
• Tip Sheets<br />
• Success Stories<br />
9/22/2008 DTS 4
Others Working on Ergo<br />
• American Occupational Health Nurses<br />
• Association of Occupational Health Prof<br />
• American Dental Association<br />
• Society for Diagnostic Medical Sonography<br />
• American Forest and Paper and Paper and Pulp<br />
Association<br />
• Crane, Hoist, and Monorail Alliance<br />
• Foundry Association of America<br />
• Independent Electrical Contractors<br />
• Precision Metalforming Association<br />
9/22/2008 DTS 5
E-Tools Review and Modification<br />
• Hospital and Healthcare<br />
• Primary – Workplace Violence, bloodborne,<br />
Laser Plumes, Ergo<br />
• AOHP – “Beyond Getting Started”<br />
• http://www.aohp.org/About/documents/GSBeyond.pdf<br />
• AOHN – “Ergo Resources”<br />
• http://www.ergoresources.org<br />
www.ergoresources.org/<br />
• SDMS – Developing their own module for<br />
Hospital eTool<br />
9/22/2008 DTS 6
E-Tools Review and Modification<br />
• Hospital<br />
• SDMS – “Industry<br />
Standards for the<br />
Prevention of Work-<br />
Related Musculoskeletal<br />
Disorders in<br />
Sonography”<br />
• Taking their document and<br />
turning it into a stand<br />
alone module<br />
• Clinical Services<br />
• Radiology<br />
• Physical Therapy<br />
• Sonography<br />
9/22/2008 DTS 7
E-Tools Review and Modification<br />
• Electrical Contractors – IEC<br />
• Review e-Tool e<br />
in 2007<br />
• Baggage Handling<br />
• Alliance wanted Employee Helping<br />
Themselves<br />
• Stretching<br />
• Not Supported by Literature<br />
• Some Support for Warm-up<br />
• Currently trying to come to a consensus on this.<br />
9/22/2008 DTS 8
Tool Box Talks, Fact Sheet<br />
• Lifting & Carrying – CHMA<br />
(crane, hoist, monorail)<br />
• Employee Guidelines for Safe<br />
Carrying and Transporting<br />
Loads<br />
• Management Guidelines for<br />
Safe Carrying and<br />
Transporting Loads<br />
• Hazard Evaluation Checklist<br />
for Lifting, Carrying, Pushing<br />
or Pulling<br />
• Alternates to Manual handling<br />
of Individual Containers<br />
• <strong>Computer</strong> Issues – NTSP<br />
• Laptop <strong>Computer</strong>s<br />
9/22/2008 DTS 9
Tool Box Talks, Fact Sheet<br />
• ADA - Hand Pain<br />
• Ergo Tips–Hand Pain<br />
• Forging Industry Assoc<br />
• Reduce the Risk of Back Injuries Tips Sheet<br />
• Precision Metal-Forming Assoc.<br />
• PMA Ergonomics Checklist<br />
• PMA Reduce the Risk of Back Injuries<br />
9/22/2008 DTS 10
Tool Box Talks, Fact Sheet<br />
• Taco Bell<br />
9/22/2008 DTS 11
Success Stories<br />
• American Forest & Paper Association (AF&PA) and<br />
Pulp and Paper Safety Association (PPSA)<br />
• Cart to Transport Heavier Items Long Distances (Aug. 2007)<br />
• Clearing Product Jams (May 2008)<br />
• Emptying Cutter Scrap Receptacles (May 2008)<br />
• Glue Table for Paper Roll Headers (July 2007)<br />
• Inserting Spindle into Paper Roll (July 2007)<br />
• Moving Paper Rolls (May 2008)<br />
• Operation for Cap Sheets and Corner Post (May 2008)<br />
• Plastic Strap Spool Assembly (May 2008)<br />
• Replacing Wire Spool on Baler (May 2008)<br />
• Stacking Corrugated Boxes with Corner Stacker (July 2007)<br />
• Transport and Instillation of Bailing Wire Coil (Aug. 2007)<br />
• Transporting Cutting Dies with Hand Truck (Oct. 2006)<br />
9/22/2008 DTS 12
• NTSP<br />
Success Stories<br />
• Asset Distribution Facility<br />
• Dual Monitors<br />
• Ladders<br />
• Standard Format – Developed<br />
Waiting for Final Approval<br />
9/22/2008 DTS 13
Success Stories<br />
• Standard Format<br />
• Company Name<br />
• Industry<br />
• Task<br />
• # of Employees<br />
• Success Brief<br />
• Narrative of the Problem<br />
• Narrative of the Solution<br />
• Narrative of Impact<br />
• Pictures<br />
• Before and After<br />
9/22/2008 DTS 14
Success Stories<br />
• http://www.osha.gov/SLTC/ergonomics/succe<br />
ss_stories.html<br />
• http://www.osha.gov/dcsp/compliance_assist<br />
ance/success_stories.html#Success<br />
9/22/2008 DTS 15
<strong>Computer</strong> <strong>Workstation</strong>s<br />
9/22/2008 DTS 16
Let Me Tell You a <strong>Story</strong><br />
• Completely<br />
new Building<br />
in 2004<br />
• Open<br />
Architecture<br />
• Cube Farm<br />
9/22/2008 DTS 17
Our Advantages<br />
• Desks are Assigned to a Person<br />
• No Sharing<br />
• Few People Work Exclusively at the<br />
Desk<br />
• Already Had Adjustable Seating<br />
• Ergonomist on Staff<br />
9/22/2008 DTS 18
• GSA<br />
Our Disadvantages<br />
• Provides a Designer Who Has A Supplier<br />
• They come in and Tell you what vendor to<br />
use<br />
• #1 - Prison Products<br />
• Little Chance for Specification – Unless You<br />
Know What You Want<br />
9/22/2008 DTS 19
Guiding Principle – You Are All Alike<br />
Conformity Rules<br />
9/22/2008 DTS 20
The Way We Really Are<br />
• 6’5” to 4’104<br />
10”<br />
• 30ish to 80ish<br />
• Full Time to<br />
10% <strong>Computer</strong><br />
Users<br />
• Laptop to Multi<br />
Screen Desk<br />
Top<br />
9/22/2008 DTS 22
Standard Paradigm<br />
Aesthetics over Functionality – How Will it<br />
Look if We Have a Tour<br />
9/22/2008 DTS 23
Traditional Approach<br />
• Office Designer Is Turned Loose<br />
• Provide a Standard (fixed-height<br />
<strong>Workstation</strong> That Looks Great<br />
• Receive Complaints or log injuries<br />
• Modify with Add-ons (Band-Aids) to make<br />
furniture useable<br />
• Keyboard tray<br />
• Foot rests<br />
9/22/2008 DTS 24
We<br />
Didn’t<br />
Want<br />
To Go<br />
Down<br />
That<br />
Road<br />
9/22/2008 DTS 25
<strong>Workstation</strong> Guidelines<br />
• <strong>Computer</strong> <strong>Workstation</strong> e-Toole<br />
• www.osha.gov/SLTC/etools/<br />
computerworkstations/index.html<br />
• ANSI-HFES 100-1988<br />
1988<br />
• BSR-HFES 100 - Human Factors Engineering of<br />
<strong>Computer</strong> <strong>Workstation</strong>s – 03/2002<br />
• Final Release - 10/2007<br />
• Personal Experience<br />
9/22/2008 DTS 26
<strong>Workstation</strong> Guidelines<br />
• Wanted a <strong>Workstation</strong> to Accommodate<br />
These Postures<br />
9/22/2008 DTS 27
What We Wanted<br />
• Aesthetically Pleasing<br />
• Adjustable To Fit Staff<br />
• No Keyboard Trays<br />
• Unstable and Puts Monitor too High<br />
• Expensive ($75-$450)<br />
$450)<br />
• Good for Multi-User or Current Equip<br />
• No Footrests<br />
• Anchors and Limits Movement<br />
9/22/2008 DTS 28
What We Wanted<br />
• Under work surface height 22” to 28”<br />
• Monitor so gaze angle is 15 to 20<br />
degrees below<br />
• Corner Monitor Placement Proper Body<br />
Postures<br />
• Straight Leading Edge to Limit Reaches<br />
9/22/2008 DTS 29
Our Approach<br />
• Basic Premise - Feet flat on the floor<br />
• Test Sit<br />
• We had 3 Stand-Alone Height Adjustable<br />
Desks<br />
• Created 24”, , 26”, , and 28” Sample<br />
• Asked all to test at different heights<br />
• Subtle Counseling on Desirable Parameters -<br />
• Ordered to Their Desires<br />
9/22/2008 DTS 30
Whoa – Wait a Goll-Darn Minute<br />
• Met With A<br />
Little<br />
Resistance<br />
• Staff<br />
• Vendors<br />
• Management<br />
9/22/2008 DTS 31
• Staff<br />
Resistance<br />
• Felt Shorter Desk was<br />
Degrading<br />
• Wanted Maximum<br />
Storage<br />
• Shorter = Less<br />
• Dual Duty –<br />
Reading/Writing and<br />
<strong>Computer</strong><br />
9/22/2008 DTS 32
Resistance<br />
• Manufacture Resisted Lowering<br />
• Also Had Installation Crew<br />
• More Time and Oversight<br />
• Custom Ordering of Equipment<br />
9/22/2008 DTS 33
Resistance<br />
• Convinced<br />
Management that<br />
Rounded was more<br />
Feng Shui<br />
• They Had These<br />
Pieces in Stock<br />
9/22/2008 DTS 34
• Management<br />
Resistance<br />
• Management Wanted the<br />
Look of Rounded Corners<br />
• Afraid of the Hodge-<br />
Podge Look<br />
• Didn’t t want the hassle of<br />
special orders.<br />
• There would be Continued<br />
special order as employees<br />
moved.<br />
9/22/2008 DTS 35
Address the Resistance – We Split<br />
the Baby<br />
9/22/2008 DTS 36
Score 1 For Function<br />
• Split the<br />
Work Top<br />
• <strong>Computer</strong><br />
Area<br />
• Paper Work<br />
Area<br />
• Storage<br />
Area<br />
9/22/2008 DTS 37
• 24” Floor to<br />
Bottom of<br />
table –<br />
Lowest<br />
• Still<br />
Maintained<br />
Storage<br />
Created a Keyboard Corner<br />
9/22/2008 DTS 38
7 Separate Work Configurations<br />
• 24” Lowest - 4’10” to 5”6” 5<br />
23%<br />
• 25” - 4’10” to 5”6” 5<br />
6%<br />
• 26” - 5’4” to 6’ 6<br />
4%<br />
• 27” - 5’4” to 6’ 6<br />
2%<br />
• 28” - 5’6” to 6” 6 2” 4%<br />
• 30”- Std - 5”10” to 6’4” 6<br />
63%<br />
• 31” - - 6’2” to 6’7” 6<br />
2%<br />
9/22/2008 DTS 39
Configurations<br />
9/22/2008 DTS 40
Score 1 for Aesthetics<br />
• Went on<br />
Vacation and<br />
the Vendors<br />
took Over<br />
• Scramble to<br />
Accommodate<br />
• Removed Chair<br />
Arms<br />
• Turned Arms<br />
Around<br />
• Lowered Arms to<br />
Be Same as Desk<br />
Height<br />
9/22/2008 DTS 41
What We Accomplished<br />
• 100% Satisfaction – Especially Shorter<br />
• Reduced Neck Fatigue<br />
• Reduced Wrist and Forearm Pain<br />
• Reduced Pain In Legs<br />
• No Reduction In Buttock Pain<br />
• We Still Have Management<br />
• Fine Tune the Desk Heights and Chairs<br />
on an Ongoing Basis.<br />
• Have Lowered 10 More Since Initial Setup<br />
9/22/2008 DTS 42
<strong>OSHA</strong> e-Tools e<br />
and Topics<br />
Pages<br />
You Are The Answer<br />
9/22/2008 DTS 43
<strong>OSHA</strong> Electronic Products<br />
e-Tools &<br />
Topics Pages<br />
Help Workers Help<br />
Themselves<br />
9/22/2008 DTS 44
What Are They (www.osha.gov)<br />
• eTools are "stand-alone," alone," interactive,<br />
Web-based based training tools on occupational<br />
safety and health topics. They are highly<br />
illustrated and utilize graphical<br />
menus…....<br />
9/22/2008 DTS 45
What Are They<br />
• The <strong>OSHA</strong> Safety and Health Topics<br />
website has assembled a wide variety of<br />
information on more than 150 topics to<br />
provide users relevant reference materials<br />
including standards, directives, training<br />
materials, etc.<br />
9/22/2008 DTS 46
Living<br />
Document<br />
We Need Your<br />
Help<br />
Option #1<br />
General<br />
Readership<br />
Input<br />
9/22/2008 DTS 47
Living<br />
Document<br />
• IF YOU HAVE<br />
TECHNICAL<br />
QUESTIONS ON<br />
USE OF THE<br />
<strong>OSHA</strong> WEB SITE<br />
• Electronic Mail<br />
Form<br />
• Website Error<br />
Report<br />
9/22/2008 DTS 48
Living<br />
Document<br />
Option #2<br />
Editorial Boards<br />
9/22/2008 DTS 49
Ed Boards<br />
• Federal<br />
Employee as<br />
Editor<br />
• Anyone With<br />
Interest and<br />
Knowledge as<br />
a Board<br />
Member<br />
9/22/2008 DTS 50
Thank You<br />
•<strong>Brett</strong> <strong>Brett</strong> <strong>Besser</strong><br />
Salt Lake Technical Center<br />
8660 South Sandy Parkway<br />
Salt Lake City, UT 84070<br />
801-233<br />
233-4911<br />
besser.brett@dol.gov<br />
9/22/2008 DTS 51
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