Summer 2012 - Richmond Society for Community Living

3. Advocated for the expansion of early
intervention supports for families, and explored
alternative funding sources for children's
services;
4. Modified programs to accommodate the unique
and changing needs of the people we support,
e.g. renovations, extra staffing, hours of
service, etc.;
5. Created and sustained regular communication
with families and stakeholders, e.g. RSCL
Newsletter, Program Specific Newsletters, RSCL
website, e-zines, Facebook, etc.;
6. Developed a better understanding of the
demographics of the people who access our
services. This has helped us reach out to
different ethnic and cultural groups, e.g.
translated material, changes in hiring practices,
etc.
7. Shifted the priority within residential services
towards developing and maintaining
relationships for the individuals outside of paid
support.
What We Are Working on This Year
At RSCL, we are very proud of our accomplishments this
past year, and we believe we are making a positive
difference in the lives of many people in the Richmond
community. Based on the results of the 2011 Outcomes
Management Report, we are committed to working on
the following improvements this year:
Richmond HandyCrew Cooperative. Specifically
review and discuss:
a. Program and service delivery
b. Service expectations
c. Role and responsibilities
d. Solicit feedback
7. Follow up with each individual that indicated a
“little bit” on the satisfaction survey to
determine the reason for the response and if or
how service satisfaction can be improved.
8. Advocate with the government funding agencies
(e.g., CLBC, MCFD) on behalf of families to
increase the amount of respite funds available
for families and the compensation rate for
respite providers.
9. Explore options to recruit Respite providers from
different cultural communities.
If you would like a copy of the full Report, have a
comment or would like to know more about our results,
you can call us @ 604-279-7040 or visit our web site –
www.rscl.org.
‐Janice Barr, Executive Director
RSCL Supported 1068 individuals in the 2011 calendar
year. The following graphs depict the breakdown of
those we serve in terms of age, ethnicity and diagnosis.
Service Delivery Improvements:
1. Follow up on surveys with less than satisfactory
responses in an attempt to resolve issues and
improve service satisfaction.
2. Advocate for additional funding for early
intervention supports (i.e. infant development
and supported child development programs).
3. Survey Child Care Providers to determine the type
of Lending Library resources that would be useful
in child care centres (e.g. toys, equipment, and
information).
4. Increase the percentage of adults supported
through life services that are engaged in
volunteer experiences in the community.
5. Develop an orientation handbook for individuals
and families involved with Employment Service
and/or the HandyCrew Cooperative.
6. Conduct at least one orientation session for
families that have a son/daughter enrolled in
Employment Services or participating in the
RSCL VIEWS Summer 2012 pg 8