ACI World Report - June 2011 - Airports Council International

ACI World Report 

June 2011 

Message 

from the Director General 

Dear Colleagues, 

As we forecasted in 

last month’s issue May 

was a busy month for 

working on our priority 

issues with ICAO. 

ACI participated in two ICAO events in May. 

The first was an informal briefing to the ICAO 

Council on the economic state of the global 

civil aviation industry. Along with ACI, the other 

organizations providing briefings were IATA, 

the Civil Air Navigation Service Organization 

(CANSO), Bombardier and the World Tourism 

Organization (WTO). Although coming from 

different perspectives, all of the presentations 

echoed common themes stressing the need 

for governments to recognize that commercial 

aviation is a vital economic driver for developed 

and developing economies around the world and 

their vested interest in supporting the capacity 

demands and facilitation logistics of the industry. 

Our preliminary discussions suggest that the 

organizations may be interested in developing a 

commonly agreed agenda to work on together. 

Our experience with industry collaboration on 

environmental mitigation tells us that we are 

strongest when working jointly. 

Another arena which has profited from broad 

collaboration is aviation safety, the subject of the 

second ICAO event, the Global Runway Safety 

20 

YEARS 

Airports Council 

International 

Symposium, 1991-2011 attended by some 500 members 

of government and industry from around the 

world. Airports were well represented and we 

have committed to airports taking a leadership 

role in convening runway safety teams at 

their airports. We thank Montreal, Toronto and 

Vancouver Airports for their presentations at 

the Symposium. The runway safety focus is 

well encompassed within the Airport Excellence 

(APEX) in Safety8 programme ACI has 

launched. The particulars of the Symposium 

conclusions and recommendations are provided 

later in this edition but it was recognized that 

solutions need to come from both a global, top 

down framework, as well as a local, bottom up, 

context. ACI and other industry organizations 

will sponsor regional workshops to promote 

best practice actions to improve runway safety 

around the world. 

Finally, ACI has been invited to sit on the ICAO 

Future Aviation Challenge Team, which will meet 

in Montreal on 27 June. This is ICAO’s follow 

through on calls to harmonize the outcomes 

of the US-based NextGen and European-based 

SESAR air traffic modernization programmes. 

The Challenge Team’s purpose is to review the 

work of the Technical Team that was established 

to gain global interoperability. Top officials 

from the U.S. and Europe as well as industry 

organizations will comprise the Challenge Team 

and we are pleased by the recognition of the 

airport role. ACI North America and ACI Europe 

Message from Director General | at ICAO | Standing Committees | Press Releases | Arrivals and Departures | Working 

with Partners | ASQ | Flash Traffic Data | Magazines | ACI WAGA | Events | Global Training

ACI World Report - June 2011 

have been involved in the industry teams for 

the respective modernization programmes so 

we will call upon their knowledge to assure that 

airport interests are accounted for. 

Looking forward to our 21st World Annual 

General Assembly, Conference and Exhibition, 

we are able to confirm that Morocco will be our 

host. The opening ceremony is 31 October. See 

you there! 

Angela Gittens 

Director General, ACI World 

PLEASE NOTE: 

The ACI World Geneva Office will be closed 

permanently on 20 June 2011. 

Please visit the ACI Staff page on our website 

www.aci.aero8 with contact details of all our 

current staff. 

ACI World 

Tel: +1 514 373 1200 

Fax: +1 514 373 1201 

aci@aci.aero * 

Mailing address: 

PO Box 302 

800 Rue du Square Victoria 

Montreal, Quebec H4Z 1G8 

Canada 

Courier address: 

Suite 1810 

800 Rue du Square Victoria 

Montreal, Quebec H4Z 1G8 

Canada 

www.aci.aero 8 


at ICAO 

ICAO Global Runway Safety 

Symposium 

David Gamper 

ACI took a leading role in the ICAO Global Runway 

Safety Symposium, held in Montreal from 24 

to 26 May. Director General Angela Gittens 

spoke in both the Opening and Closing Panels, 

alongside representatives of other international 

aviation organizations, who strongly agreed that 

a collaborative approach to runway safety would 

produce the best results. ACI also provided 

speakers on Emergency Response (Ms Deane 

Johanis, Manager, Emergency Management 

Systems, Greater Toronto Airports Authority) 

and FOD and Wildlife Control (Brett Patterson, 

Director, Airside Operations, Vancouver Airport 

Authority). 

ACI was a platinum sponsor of the event and 

obtained a large and well placed booth where 

presentations were shown on the ACI APEX in 

Safety programme, and ACI work on runway 

safety. ACI staff were on hand throughout to 

promote and explain ACI’s work including safety 

training courses and safety publications. 

Angela Gittens stated that improving runway 

safety requires relentless pursuit of an increasing 

level of safety, and that this strategic objective 

requires enhanced collaboration amongst all 

parties involved. To meet that objective, ACI 

proposed a new paradigm where the airport 

takes the lead in coordinating all activities on 

its site, including all the relevant safety issues 

from aprons through the manoeuvring area, and 

especially the runway, where the big risks lie. 

Thus the airport should take responsibility for 

establishing and heading up local runway safety 

teams covering runways, taxiways and aprons, 




 

L - R: Angela Gittens, Director General ACI World; Graham 

Lake, Director General CANSO; Guenther Matschnigg, 

Senior Vice President IATA; Nancy Graham, Director Air 

Navigation Bureau ICAO; Paul McCarthy, Representative 

to ICAO IFALPA; Tao Ma, First Vice President of the ICAO 

Council. 

which form an integral part of the airport’s 

overall Safety Management System. She also 

stated that safety training and best practice 

sharing are key elements of a successful runway 

safety improvement strategy. ACI believes that 

incidents and accidents must be investigated 

fully and lessons learned, and that safety team 

should assess all actual and potential risks and 

causal factors, and provide defenses against 

them. The airport operator must be committed 

to this strategy as the management of the safety 

team can be quite an onerous activity in staff 

time. 

Angela Gittens unveiled the new programme 

developed by ACI Airport Excellence (or APEX) 

in Safety. 

ACI Press Release on Airport Excellence in Safety 

ACI World Director General Angela Gittens, 

speaking this week at the ICAO Global Runway 

Safety Symposium in Montreal, announced a 

new global safety programme called Airport 

Excellence in Safety (APEX) designed to help 

airports worldwide to identify and address safety 

vulnerabilities. 

Click HERE for full Press Release8 

Gittens says, “As ICAO statistics indicate, 

runway excursions are both the most frequent 

and the most deadly type of runway accidents 

that occur. APEX provides a platform to assist 

our member airports in that goal. “But to drive 

down the number and severity of incidents, 

all those involved in safety at the airport must 

work together to meet that objective – including 

airports, airlines, pilots, air traffic controllers and 

the many people on the ground who contribute 

to delivering safe travel. This close collaboration 

is critical in order to reduce the potential for 

accidents and improve airport response in case 

of an incident. APEX programme components 

(www.aci.aero8) build on ICAO principles of 

airport certification in line with Annex 14 and 

Safety Management Systems (SMS), as well 

as information transparency. To learn from 

experience, an APEX database for incident 

information sharing will be based on a nonpunitive, 

‘just culture’ environment. ACI will 

facilitate a ‘Safety Partners’ network to promote 

mutual assistance. Gittens says, “Our good 

fortune in the airport business is that airports 

come in all shapes and sizes…literally. By pairing 

and partnering within the airport community, 

we share strengths and knowledge and speed 

progress on operational and safety management 

targets.” 

At the end of the Symposium the following 

issues were agreed: 

The International organizations represented 

(“Runway Safety Programme partners”) 

committed to work together to compile and 

promote proven solutions and endorse best 

practices, and that: 

• Runway Safety Teams should be 

established locally and hosted by the 

airports; this important role for the airport 

operator was agreed 




• Runway excursions and incursions 

are the main issues but other aspects 

such as Bird Strike, FOD should not be 

overlooked 

• Runway Safety definitions, taxonomies 

and reporting of runway conditions 

and other safety indicators should be 

harmonized 

• Communication procedures should be 

standardized and improved 

• ICAO should ensure that its Standards 

and Guidance material are fit for purpose 

• The implementation of ICAO Standards 

will be monitored through the Continuous 

Monitoring Approach 

• Technological solutions will be 

encouraged, such as: Runway End 

Safety Areas and Arresting Systems; 

implementation of more runway 

approaches using Performance-based 

navigation (PBN); Aircraft on-board 

situational awareness systems (e.g. 

moving maps), guidance and alerting 

systems (e.g. Airbus Runway Overun 

Protection System, the technology 

of which will be shared by the 

manufacturer); and ICAO-compliant 

runway and taxiway lighting, markings & 

signs. Increased training and collaboration 

will be fostered. 

All the partners have committed to increasing 

the exchange of runway safety information, 

including data held in the ICAO Integrated 

safety trend analysis and reporting system (i- 

STARS) database, and to share best-practice 

documentation, including the newly published 

Runway Excursion Risk Reduction Toolkit 8, 

which is available on the ICAO runway safety 

web page. 

Lastly, all the partners have committed to help 

deliver a series of Regional Runway Safety 

Seminars over the next two years, which will 

result in action plans to create runway safety 

teams and provide support to those already in 

place. 

For more information, please contact David 

Gamper, ACI World Director Administration and 

Safety, at dgamper@aci.aero * 

The ACI World Global Training (GT) Team were 

well represented at the Symposium. 

L - R: Kevin Caron (ACI GT), Suzanne Acton-Gervais 

(ACI GT), Nancy Graham (Director Air Navigation Bureau 

ICAO), Angela Gittensn (Director General ACI World), Tao 

Ma (First Vice President of the ICAO Council), Nathalie 

Zulauf (ACI Member Services) and John Webster (ACI 

GT). 

Humanitarian Relief Fund 

PLEASE continue 

donate now to help our 

colleagues by clicking 

here 8. 




 


Standing Committees 

This year it is the turn of founding Aruba to be 

audited, but as they have wide operational 

experience, a comprehensive Aerodrome 

Manual and a full array of SMS manuals, they 

feel confident of passing the test. 

Islands Airport Safety Committee, 

Aruba 

David Gamper 

What better model could there be for ACI’s 

APEX programme than a grouping of airports 

founded on the basis of mutual safety auditing? 

So when ACI was invited to attend the Islands 

Airport Safety Committee (IASC) in Aruba, an 

expectation was generated. The committee 

was started in Aruba, six years ago, with the 

Netherlands Antilles airports of Aruba, Bonaire, 

Curacao, St. Eustatius, St. Maarten, Saba and 

Surinam as members. The reality is impressive 

- that they have completed audits reports on 

all the airports (one is singled out each year for 

audit by its peers), based on ICAO Annex 14. 

After each audit, a full report is presented to the 

airport concerned with findings and suggestions 

for improvement. The verdict by the members 

on the programme is that all of the airports have 

been strengthened by it. 

Now the IASC has decided to open up to new 

members in the Caribbean and Central America, 

inviting Jamaica, Trindad and Tobago, Panama, 

and are considering, with ACI LAC, how to be 

part of the region’s activities. 

Airside in Aruba 

ACI LAC and ACI World were invited to 

participate by the incoming chair of the ACI LAC 

safety committee and new member of the ACI 

World Safety & Technical Committee, Mr Jurgen 

Benschop, Manager, Business Unit Airside of 

Aruba Airport Authority, who suggested that 

ACI should observe the way that the IASC 

worked. Javier Martinez and David Gamper 

made presentations on ACI LAC and ACI World 

activities, the APEX Safety programme and on 

Runway Safety. 

IASC members being addressed by the Chief Executive 

Officer of Aruba Airport Authority NV, Peter Steinmetz 

For more information about the APEX in Safety 

Programme, please contact David Gamper, ACI 

World Director Administration and Safety, at 

dgamper@aci.aero * 




The next ACI 

ACRIS webinar: 

16 June 2011 @ 

1400 UTC 

ACI ACRIS WG 7th meeting in Montreal 

– taking off in North America 

Arturo Garcia-Alonso 

The seventh meeting of the ACI Airport 

Community Recommended Information Services 

(ACI ACRIS) Working Group (WG) took place 

in Montreal at the Pierre Trudeau International 

Airport, 16-17 May 2011, hosted by Aeroports 

de Montreal. Fourteen representatives from 

different airports and World Business Partners, 

participated actively in fruitful discussions, 

reviewing the latest developments of the 

initiative and taking important decisions on new 

service definitions and usage. 

The most important topics and outcomes of the 

meeting were: 

• Follow up on the ACI World Governing 

Board Meeting in Delhi and ACRIS RP 

approval process 

• ACI ACRIS Semantic Model 

• ACRIS Technical Considerations 

• Final Service description template and 

guidelines 

• Definitions of new services, including 

common Airport CDM information 

service 

• Web-service catalogue administration and 

logistics 

Following great interest from airports in the US 

and Canada and in an effort by the ACI ACRIS WG 

and its members to extend ACRIS to the Regions, 

this meeting was the first to take place in North 

America. ACI World and the ACI ACRIS members 

would like to thank Aeroports de Montreal for 

their excellent meeting preparation, coordination 

and warm welcome to all participants. 

For more information on ACI ACRIS and 

ACI World Airport IT initiatives, please 

contact agarcia-alonso@aci.aero* 


Press Releases 

ACI World promotes ‘next generation’ 

security 

ACI World actively supports initiatives to 

promote ‘next generation’ security screening 

and checkpoint measures, as confirmed by ACI 

World Director Security and Facilitation Craig 

Bradbrook speaking at the International Aviation 

Security Conference in Hong Kong last week. 

Bradbrook confirms that ACI World is aligned with 

the International Civil Aviation Organization’s plan 

to develop and validate next generation security 

concepts. He makes the case for a new approach 

to passenger security screening and outlined a 

conceptual solution that arguably addresses the 

risks more effectively through improved threat 

identification and assessment with, at the same 

time, better coordination amongst the various 

stakeholders to achieve process optimization. 


ACI recruits Director Communications 

& Events 

Airports Council International (ACI) is pleased to 

announce the appointment of Cheryl Marcell as 

Director Communication and Events at ACI World 

in Montreal, Canada, who will join the organization 

as of 1 August 2011. She currently works for the 

Sacramento County Airport System, in California, 

USA, where she has served as Deputy Director 

for Marketing and Public Relations since 2000. In 

this role she has been responsible for air service 

development, legislative activity, media relations, 

public relations, public art programme and all 

marketing projects for the four airports in the 

Airport System. Under Marcell’s leadership, the 

airport system has won several local media and 

communication awards and is widely recognized 

as an economic engine and a valuable regional 

marketing partner. 





 

At the end of June ACI World Geneva Office 

will say a fond farewell to: 

Geraldine Alberto 

Assistant Statistics and Data Processing 

Howard Baggott 

Manager Member Services 

After almost seven years with ACI 

it is now my turn to say goodbye as 

I move onto a new and challenging 

career here in Geneva, I would like to thank all of 

you in the industry who I have had the pleasure of 

working with. Thanks especially goes to all of the 

host countries and companies of ACI events. 

I wish you all the best of luck in your future and 

no doubt will see many of you in the coming 

years. 

Howard Baggott 

Natalie Zulauf has transferred 

from Geneva to Montreal and will 

be taking over from Howard as 

Manager, Member Services. 

Nancy Gautier 

Director Communications is leaving 

ACI as she is unable to relocate to 

Montreal for family reasons. 

Cheryl Marcell (see Press 

Release8) will take over from 

Nancy Gautier and join the ACI 

World management team in 

Montreal in August. 

In June, we welcome new colleagues to ACI 

World Montreal: 

Jin Zhao 

Assistant Member Data Administrator 

Sabrina Fata 

Assistant Finance and Administration 


working with Partners 

New Guidelines take flight 

How do airports measure noise levels? Should 

they monitor human trafficking? And what does a 

crocodile have to do with airport safety? For answers 

to all these questions and more, On 8 June the 

Global Reporting Initiative (GRI)8 will launch the 

new Airport Operators Sector Supplement. 

Aircraft safety is high on the agenda, and the new 

guidance from GRI will help airport operators 

monitor and measure their performance to 

reduce the risk of accidents. There are hundreds 

of examples of animals causing plane accidents, 

from cows and even turtles on the runway to birds 

hitting the engines. The new sustainability reporting 

guidance for Airport Operators will help airports 

measure the number of ‘wildlife strikes’ that occur, 

so they can try to reduce the risks. 

Noise is also an important factor, particularly 

for people who live near airports. There is no 

internationally agreed decision on acceptable levels 

of noise from airports, but there is lots of discussion 

around how noise is measured. Airport operators 

can take measures to reduce noise – for example, 

some do not accept cargo planes, and others fly 

in different directions or at different heights. GRI’s 

new reporting guidance will help airports report 

how they measure noise, enabling them to make 

improvements where they are needed. 

Maaike Fleur, Senior Manager, Reporting 

Framework at the Global Reporting Initiative, said: 

“This will be an important launch for GRI and for 

airports around the world. There is growing focus 

on sustainability issues in aviation, and with GRI’s 

new Guidelines airport operators will now know 

what key topics manage to achieve a high level 

performance” 

For more information, please contact Vadim 

Biryukov Biryukov@GlobalReporting.org * 




2011 Airport IT Trends Survey 

Note to: ACI World 

Airport IT Standing 

Committee Members, 

other delegates 

and interested 

representatives 

In May the 2011 Airport IT Trends Survey was sent to 

ACI World Airport IT Standing Committee Members, 

other delegates and interested representatives for 

completion. 

This survey, strongly supported by ACI, has become 

an important benchmark for Airport Information 

Technology initiatives, and its success depends on 

your participation. 

In case you have not done it yet, I would like to kindly 

encourage you to please complete the survey. 

The survey is being conducted by an independent 

research agency and all answers will be treated with 

total confidentiality. The findings will be analysed and 

presented in aggregate form only, so that the data 

will not be attributable to specific respondents. 

In return for taking part in the survey, you will receive 

a free copy of the full Airport IT Trends Survey 2011 

report with exclusive analysis and all aggregated 

survey responses. Please check that your contact 

data is accurate before submitting the survey, as 

the research company will send the copy of the full 

report to the address provided. 

For information on how to access the survey and 

other ACI World Airport IT initiatives and projects 

please contact, Arturo García at 

agarcia-alonso@aci.aero * 

Please note that the deadline for submission is 24 

July 2011. 

Dear colleagues, 

We are pleased to invite 

you to the 2011 ASQ Airport 

Forums that are being held 

for Africa/Middle East/Asia 

Pacific, the Americas, 

and Europe. These three 

annual meetings are 

for participants in the 

Airport Service Quality 

Programme. Bringing 

together delegates from around the region, 

the forums are designed as a working group 

of airport managers and are open to all airport 

representatives interested in learning how to 

effectively manage passenger satisfaction. 

The ASQ Airport Forums are an essential part of 

ACI’s commitment to sharing best practices and 

helping airports improve the quality of service 

provided to passengers. By attending the ASQ 

Airport Forum you will get the opportunity to 

meet with colleagues from around the region 

and discuss the challenges and opportunities 

for improving the quality of airport services, 

share best practices as well as gain a deeper 

understanding of passenger satisfaction. 

More about ASQ 

Airport Service Quality (ASQ) is a comprehensive 

ACI initiative to help airports in their continuing 

efforts to improve the quality of service 

experienced by passengers. Four core 

programmes provide practical management 

information and advice specifically for the airport 

industry: 




 

ASQ Survey 

Passenger satisfaction benchmarking 

ASQ Survey is the world’s leading airport 

customer satisfaction benchmark programme 

with over 220 airports participating. It provides 

the most authoritative and extensive analysis of 

airport service performance available today. 

ASQ Performance 

Benchmarking passenger waiting times 

ASQ Performance measures passenger 

processing times using 16 key performance 

indicators such as “waiting time at check-in” and 

“delivery of first bag / last bag”. ASQ Performance 

allows airport management to accurately 

pinpoint underperformance, bottlenecks and 

over-performance. 

ASQ Assured 

Airport certification 

ASQ Assured is a quality management 

certification designed for airports. It helps airports 

meet the challenge of managing service quality 

by recognizing the initiatives and processes in 

place. Certified airports benefit from industry 

recognition as well as an independent audit and 

report on their processes. 

ASQ Management 

Advisory services 

ASQ Management provides support and 

advisory services for airports wishing to improve 

their quality of service. Advisory projects range 

from supporting airports looking to achieve 

the ASQ Assured certification to assistance 

in implementing best practice throughout the 

airport. 

7 - 9 September 

ASQ European Forum8 

in Barcelona, Spain 

Also download this brochure in Spanish8 


ASQ Africa / Middle East / Asia 

Pacific Forum8 

in Beijing, China 

www.airportservicequality.aero 

The ASQ Regional Survey Programme would 

like to extend a warm welcome to: 

Aeroporto da Beira and 

Aeroporto de Nampula 

of Aeroportos de Moçambique 

Airport Spotlight 

In an ongoing construction phase, Maputo 

International Airport, Mozambique, opened its 

new international terminal on 15 November 

2010. The new terminal has a capacity of 900,000 

passengers a year. A new cargo terminal has 

already been constructed and the next phase 

involves the construction of a new domestic 

terminal due to be completed in 2013. 

Maputo International Airport aims to double its 

capacity from 450,000 to 900,000 per year and 

help expand tourism in the city and country. 

To find out more about the ASQ Forums and to 

read the brochures, click on the links following: 

24 - 26 August 

ASQ Americas Forum8 

in Cancun, Mexico 

Also Download this brochure in Spanish8 



10 ACI World Report - June 2011 

PaxFlash and FreightFlash 

April 2010 

Sharp 11% passenger growth in April, 

one year after ash cloud slump 

Worldwide passenger traffic grew markedly 

in April propelled by a vigorous increase in 

international traffic in Europe. The 11 per cent 

surge comes one year after the Icelandic ash 

cloud paralyzed wide parts of European aviation, 

shutting down air space and airports over several 

days. 

ACI World Director Economics Andreas Schimm 

says, “This increase is a very positive result, 

particularly in light of the current situation in 

Japan as well as in North Africa, and an erratic 

economic recovery. Year-to-date average global 

growth at 5.9 per cent certainly provides a solid 

basis as well as an upbeat outlook for the rest of 

the year.” 

Summary Worldwide Traffic Results, April 

2011 (% change) 

Apr 2011 

over Apr 

2010 

Year to 

date 

2011 

12 month 

rolling year 

PaxFlash 

International 

passenger 

17.7 8.0 8.7 

Domestic 

passenger 

5.6 4.1 5.4 

Total 

passenger 

11.0 5.9 6.9 

FreightFlash 

International 2.8 3.4 12.3 

freight 

Domestic -1.0 1.7 5.2 

freight 

Total freight 1.7 2.9 10.0 

YOY: Year over year same month comparison; 

YTD: Year to date, starting April 2010, compared to same period previous 

year; 

YE: Year end, based on rolling 12 month period, compared to same prior 

12 month period 

While international traffic dropped by 5 per cent 

in April 2010, it jumped by almost 18 per cent in 

April 2011, bringing year to date growth of 8 per 

cent. Easter holiday travel was a second factor 

contributing to that strong traffic increase, with 

holiday movements falling in the middle of April 

2011, whereas in 2010 Easter travel was split 

between March and April. 

Schimm adds, “This month’s spike represents 

more than just compensation for last year’s 

losses. When we compare back to April 2009, 

we still see that international traffic volumes 

rose by a strong 12 per cent, an indicator of 

growth over and beyond the compensation for 

disruptive factors.” 

Regional results (see Press Release 8) 

European airports spearheaded monthly growth 

at an extraordinary 27 per cent. Growth of more 

than 20 per cent was reported by 61 out of 78 

airports in the sample led by Helsinki (+58%). 

Major European hubs including Amsterdam 

(+37%), Frankfurt (+31%), London Heathrow 

(+31%) and Paris (+29%) also registered hefty 

increases. At the other end of the spectrum, 

airports in Asia-Pacific and Africa suffered losses 

that held down overall results, with continuing 

instability in North Africa and the dramatic drops 

in Japanese traffic. Airports in Egypt, Japan, 

Tunisia and Bahrain saw their traffic plunge 

between 20 and 60 per cent (Tokyo Narita - 

19.6%, Cairo -23.4%). 

In North America, and despite 7.6 per cent 

increase in international traffic, growth remains 

marginal (+2.1%), muted by almost stagnating 

domestic traffic. Latin America-Caribbean 

(+15.5%) traffic soared with both domestic 

and international traffic growing double-digits. 

Brazil is the key market accounting for almost 

all of the growth alone helped by solid results 

in Argentina, Peru and Mexico. The Middle East 

reported its first double digit monthly growth 



AIRPORTS COUNCIL 

INTERNATIONAL 

APR 2007 

International passenger traffic continues strong growth 

International freight maintains strong performance 

July 2007 results from 571 airports showed international passenger traffic rose by 8 percent and freight traffic by 4 percent 

compared to July 2006. First seven months of 2007 showed international passenger traffic up by 8 percent and freight 

traffic by 3 percent. 

SUMMARY 

MONTH % YOY YTD JULY 2007 % YOY YE JULY 2007 

% YOY 

PASSENGERS 184 843 827 7.9 1 040 399 309 7.5 1 763 589 237 7.2 

FREIGHT 3 947 080 4.1 26 243 553 2.5 46 078 352 3.6 

% Change from previous year 

JULY 2007 International Passengers & Freight Report 

16 

14 

12 

10 

8 

6 

4 

2 

0 

AUG 

2006 

International passenger and freight trends 

Passengers 

SEP OCT NOV DEC JAN 

2007 

Produced by: 

ACI Statistics (stats@aci.aero) 

AIRPORTS COUNCIL 

INTERNATIONAL 

RUN: 18 OCTOBER 2007 

cargo up 2 percent and movements grew by 3 percent. 

Freight 

STATS 

REGIONS 

12.0 

FEB MAR APR MAY JUN JUL 

10.0 

8.0 

6.0 

4.0 

2.0 

0.0 

-2.0 

-4.0 

AUG 

2 06 

JULY 2007 

World airpor tra fic register stron growth in July 

Tra fic grew in a l regions 

JULY 2 07 

MONTH % YOY YTD JULY 2 07 

Produced by: 

ACI Statistics (stats@aci.aero) 

% YOY YE JULY 2 07 % YOY 

EVOLUTION OF AIRPORT TRA FIC WORLDWIDE 

SEP OCT NOV DEC JAN 

2007 

Pa sengers Cargo Movements 

FEB MAR APR MAY JUN JUL 


11 

rate since November 2010, also in part due to 

the compensatory indirect ash cloud effect at 

airports such as Dubai (+13%) and Abu Dhabi 

(+15%). 

Magazines 

Airport World 

A similar effect was only partially observed in air 

freight. While European air freight rebounded 

by 15.8 per cent, the other two major markets 

Asia-Pacific (-1%) and North America (-2.9%) 

reported negative growth. These results, 

however, still should be seen in the context 

of tremendous growth rates of over 30 per 

cent in the corresponding period 2010. Similar 

to passenger traffic, Latin America-Caribbean 

generated genuine growth of 11.9 per cent with 

better increases in the dominant international 

freight sector. 

www.aci.aero/datacentre8 

Click HERE8 to read 

the Full PaxFlash and 

FreightFlash Press 

Release 

A I R P O R T T R A F F I C 

S T A T I S T I C S 

July 2 07 results from 850 airports worldwide show robust growth with pa senger traffic rising by 7 percent, cargo by 5 percent 

and movements by 3 percent compared to July 2 06. For the first seven months of 2 07, pa senger tra fic was up 6 percent, 

PASSENGERS 421 42 874 6.6 2 540 689 090 6.0 4 304 056 321 5.5 

CARGO 6 3 6 257 4.6 43 49 683 2.1 76 48 632 2.8 

MOVEMENTS 5 976 786 3.2 39 289 348 2.9 67 2 906 2.6 

% CHANGE FROM PREVIOUS YEAR 

A I R P O R T T R A F F I C 

S T A T I S T I C S 

February 2011 

monthly WATR8 

& IPFR8 are now 

available 

Click on the magazine to read it online 

In the spotlight: Customer service 

Airports: Budapest and Madrid 

Special report: Cargo security 

Plus: Airport design & movie matters 

Airport World: 

Asia-Pacific Airports 

8 

Visit the ACI Regions websites - click on 

the map for each region 

ACI Africa 

8 

ACI Asia-Pacific 

ACI Latin America 

- Caribbean 

8 

8 

ACI Europe 

8 

ACI North America 

8 

8 

Click on the magazine to read it online 

In the spotlight: Indian airport development 

Airports: Delhi and Oman’s gateways 

Special report: The Young Executive of the Year 

Plus: Airport advertising and IT trends 




ACI Latin America Caribbean 

2nd PanAmerican Safety Summit 

15-17 June, Mexico City 

The ICAO Regional Aviation Safety Group – Pan 

America, in partnership with several aviation 

industry organizations, including ACI LAC, will 

be organizing the 2nd Aviation Safety Summit 

focused entirely on the Pan American region. 

The Summit will be held on 15-17 June, 2011 in 

Mexico City, Mexico. Top level international and 

regional safety leaders will be in attendance. All 

aviation related organizations and individuals 

are encouraged to attend this important safety 

summit. 

www.alta.aero/safety/2011/home.php8 

New ACI LAC Course on Airport Development 

Planning 

The inaugural seminar on airport development 

planning will take place from 29 June to 1 July, 

in Barbados. This seminar entitled “Strategic 

Planning at your Airport: Ingredients in Developing 

Airport Master Plans”, will explore many of the 

components involved in developing an Airport 

Master Plan, including: traffic forecasting, 

airfield and terminal demand capacity analysis, 

defining facility requirements, development of 

airport options, airport capital planning, overview 

of environmental issues, and land use planning, 

among other topics. This seminar will enable 

airport planning personnel to master the latest 

techniques and methods for the development 

of a master plan. The course will be delivered 

in English with simultaneous translation into 

Spanish. 

Seminario/Taller sobre el Sistema de 

Gestión de la Seguridad Operacional (SMS) 

y Evaluación del Riesgo de Peligro de la 

Fauna Silvestre (SMS / PAF) 

Ciudad de Panamá 

14 al 17 de junio de 2011 

Estimados Colegas: 

Tengo el agrado de comunicar la realización del 

Seminario/Taller sobre el Sistema de Gestión de 

la Seguridad Operacional (SMS) y Evaluación del 

Riesgo del Peligro de Fauna Silvestre (PAF), a 

realizarse en la Ciudad de Panamá del 14 al 17 

de junio de 2011, cuya agenda e información 

general se adjuntan a la presente. Esta actividad 

es coordinada por la Oficina Regional de OACI 

en Lima. 

• Agenda8 

• Información General8 

• Invitación a que participen miembros del 

Comité CARSAMPAF8 

Saludos Cordiales, 

Javier Martinez Botacio 

ACI-LAC Regional Secretary 

Quito, Ecuador 

Tel. (593) 2294-4900 ext 2462 

Cel. (593) 9825-5408 

www.aci-lac.aero8 

For more information visit our website www.acilac.aero8 

or email info@aci-lac.aero*. 




13 

21st World Annual General Assembly 

(WAGA) to be held in Morocco 

Airports Council International is pleased to 

announce the venue of the 21st ACI World/ 

Africa Annual General Assembly, Conference 

and Exhibition. The conference and exhibition 

will take place at the Palais des Congrés de la 

Palmeraie near Marrakesh, Morocco from 31 

October to 2 November 2011. In light of the 

unclear political situation in Egypt, Egyptian 

Airports Holding Company (EHCAAN) and ACI 

agreed to cancel this year’s event and to hold 

the Assembly in Cairo in a future year. 

non-aeronautical revenues in more detail. A 

full conference programme will be released 

soon. 1500sqm exhibition space adjacent 

to the conference hall will accommodate up 

to 40 international exhibitors showcasing 

latest innovation, products and services to 

approximately 500 event delegates. 

The conference venue is part of a 77ha resort 

10km outside of Marrakesh. The secluded and 

self -contained resort features two 5 star hotels, 

the Palmeraie Golf Palace and the brand new 

Intercontinental Resort & Spa which opened on 

1 June. A 27-hole golf course, large swimming 

pools, a state-of-the art fitness center and spa as 

well as seven restaurants and 3 bars round off a 

perfect location for an enjoyable and comfortable 

stay. For more information on the resort and its 

hotels please visit www.palmeraiemarrakech. 

com8 . 

ONDA and ACI have negotiated very attractive 

hotel room rates for event delegates which will 

soon be available via an online booking system. 

Palais des Congrés de la Palmeraie 

This year’s Assembly is now hosted by Office 

National Des Aéroports (ONDA). ONDA is a state 

owned company responsible for the operation of 

the national airport system and air traffic control 

processing 10 million passengers as well as 

95,000 takeoffs and landings annually. Morocco is 

a fast growing aviation market. To accommodate 

additional growth, ONDA is planning several new 

terminals at airport across the country including 

Marrakesh Menara Airport. 

The theme of this year’s conference is ‘Forward 

to Basics - How resilient is your business? The 

conference will investigate business resilience 

in the areas of ACI’s core activities economics, 

safety and customer service. Two workshops 

will examine emergency preparedness and 

ACI members will receive further notifications 

on event and hotel registration very soon. For 

further information or questions please contact 

Nathalie Zulauf at nzulauf@aci.aero* . 

Palmeraie Hotels and Resort, Marrakesh 




ACI Events 2011 

June 

15 - 17 June 

2nd ACI LAC Pan American Aviation Safety 

Summit8 

Mexico City, Mexico 


21st ACI Europe Annual Assembly, Congress 

and Exhibition8 

Lisbon, Portugal 


ACI North America Marketing and 

Communications Conference and 

JumpStart®8 

Cleveland, Ohio, USA 


ACI North America Environmental Affairs 

Conference8 

Cincinnati, Ohio, USA 


ACI North America Small Airports 

Conference8 

Cincinnati, OH, USA 

August 

24 - 26 August 

ASQ Americas Forum8 

Cancun, Mexico 

29 August - 1 September 

ACI North America Public Safety & Security 

Fall Conference8 

Arlington, VA, USA 

September 


ASQ European Forum8 

Barcelona, Spain 


20th ACI Latin America Caribbean Annual 

General Assembly, Conference and 

Exhibition 

Montego Bay, Jamaica 


ASQ Africa / Middle East / Asia Pacific 

Forum8 

Beijing, China 

October 

16 - 18 October 

20th ACI North America Annual Conference 

and Exhibition8, 

San Diego, CA, USA 

31 October - 2 November 

21st ACI World/Africa Annual General 

Assembly, Conference & Exhibition 

Marrakech, Morocco 

November 

7 - 10 November 

ACI North America Concessions 

Conference8 

Atlanta, GA, USA 


ACI Europe & ACI Asia-Pacific Airport 

Exchange 20118 

Abu Dhabi, U.A.E. 

December 

5 - 8 December (TBC) 

The Power of India8 

Hyderabad, India 

Follow ACI World on 

8 8 




15 

ACI Events 2012 

January 

11 - 13 January 

ACI North America Insurance and Risk 

Management Conference8 

New Orleans, USA 


6th ACI Asia-Pacific Human Resources Best 

Practice Seminar 

Harbin, China 


ACI North America Air Service Data & 

Media Relations Conference8 

Long Beach, USA 

March 

21 - 22 March 

6th Aviation and Environment Summit 

Geneva, Switzerland 

26 - 29 March 

ACI North America Public Safety & Security 

Conference8 

ACI North America Business Information 

Technology Conference8 

Vancouver, Canada 

April 

15 - 19 April 

ACI North America Operations & Technical 

Affairs Conference8 

ACI North America Environmental Affairs 

Conference8 

Las Vegas, Nevada 

23 - 25 April 

21st ACI Europe Airport Trading Conference 

and Exhibition 

Oslo, Norway 

May 

22 - 25 May 

7th ACI Asia Pacific Regional Assembly, 

Conference & Exhibition 

Singapore 

September 


22nd ACI World / ACI North America 

Conference & Exhibition8 

Calgary, Canada 

November 


ACI North America Airport Concessions 

Conference8 

Denver, CO, USA 

www.aci.aero/events8 

Did you know... 

www.aci.aero receives 

more than 1,200 visitors a 

day from over 230 countries 

worldwide. The ACI Airport Job 

Search is a valuable resource 

for employers looking for quality 

employees and is FREE to ACI 

Member Airports who can advertise their job 

vacancies in three easy steps! 

1 Send the description of the job vacancy 

(maximum 200 words) and your contact 

information to webmaster@aci.aero 

2 Don’t forget to include the closing date of 

the job vacancy 

3 The listing can then be posted 

Advertize your job vacancies TODAY! 




ACI Global Training 

ACI Global Training Says Farewell to 

Manoela De Mendonça Lima 

It is hard to believe that 

the time to say good-bye is 

already here. 

Having had the opportunity 

to be a part of the ACI Global 

Training team since the very 

beginning in 2004, I am proud to see how this 

programme has evolved to become a strong, 

successful and recognized training brand. I have 

truly enjoyed working in this industry and with 

our airport members as well as organizing the 

ACI Fund seminars worldwide for the developing 

nations’ airports. 

I want to thank my dear colleagues for their 

support throughout my career, but especially 

with their understanding and flexibility while 

I was at the same time pursuing my studies 

at the Business School of Geneva. I could not 

have wished for a better team to work with and 

atmosphere than I found at ACI. 

Again thank you, merci, obrigada, gracias, 

grazie…and all the best. 

ACI Global Training welcomes Jeremias 

Rodriguez 

On 2 May Global Training 

welcomed its newest 

member, Jeremias 

Rodriguez as the new 

Coordinator, Global Training. 

Jeremias will be working in 

close relation with our new 

Registrar, Global Training and Events, Melisa 

Monje. In addition, he will also take on the role of 

Publications and Marketing, replacing Manoela 

De Mendoza (Marketing) and Caroline Knoepfel 

(Publications). 

Jeremias joins us with vast experience and 

several years in the Airline industry, Marketing 

and Event logistics. 

We would like to formally welcome Jeremias 

Rodriguez to the Global Training Team and wish 

him much success with the organization. To 

contact Jeremias please email: jrodriguez@aci. 

aero * 

ACI Global Training Welcomes 

the Airport Executive Leadership 

Programme (AELP) to Montreal! 

Kevin Caron 

Assistant Director, ACI Global Training 

ACI Global Training along with Concordia 

University were pleased to welcome the AELP 

participants to Montreal from 30 May to 3 June. 

Participants came from around the globe from 

Canada, Dominican Republic, India, Portugal, 

Switzerland, United States and Zambia. 

The six day face-to-face session was kicked off 

by a welcome reception on Saturday 28 May 

where the participants were finally able to meet 

with each other. All of the AELP the participants 

have already completed the required initial three 

weeks of distance learning, and they were set 

to roll up their sleeves for their transformational 

week of learning at the John Molson School of 

Business, Concordia University. The course is 

delivered by a faculty of four Business School 

Professors, two guest lecturers, three airport 

senior executives, a senior ICAO representative 




17 

and Angela Gittens ACI World’s Director General. 

In total, some 15 people are directly involved 

with course delivery and logistics, allowing us to 

ensure the best possible executive level course 

designed specifically for airport leaders. 

As for the 17 participants, in addition to their 

classroom work, they have already started 

working on their classroom project of running 

a mock ACI World Board of Governors meeting 

where they are tasked with addressing three 

real-world topics. This exercise will be observed 

by several senior airport executives who will 

provide feedback and comments on the success 

of their work. Upon their return home they take 

one week off from their rigorous learning before 

completing the final four weeks of distance 

learning, which requires the delivery of an 

individual strategic visioning project and finally 

a group project. Successful participants will be 

awarded an ACI / Concordia University - JMSB 

certificate. 

Please click HERE8 for more information on the 

AELP programme. 

Click HERE8 to view 

ACI Global Training 

Course Catalogue 

2011 

The 2011 course 

catalogue gives a 

description of each 

course, who the 

course is designed for 

and the goals of each 

course. 

ACI Global Training Attends the ICAO 

Global Runway Safety Symposium 

Suzanne Acton-Gervais 

Manager, Global Training 

The ACI Global Training team was very pleased 

to attend the ICAO Global Runway Safety 

Symposium from 24 May to 26 May in Montreal, 

Canada. 

L - R: Kevin Caron, Suzanne Acton-Gervais, Nathalie 

Zulauf, John Webster 

The aim of the Symposium was to coordinate a 

global effort for improving runway safety, identify 

a common framework for the enhancement of 

runway safety, highlight the evolution towards a 

more integrated safety management approach 

in ICAO’s runway safety programme, identify a 

format for subsequent runway safety workshops, 

and both promote and gain the commitment 

from partners to deliver regional runway safety 

workshops across the globe. 

Many participants at the GRSS symposium left 

keen to establish their own Local Runway Safety 

Team. Numerous presenters at the GRSS 

highlighted the fact the solution will not, and 

should not, come from one service provider, 

but rather should be an integrated solution 

that is established by all stakeholders including 

as a minimum representatives from aircraft 

operators, air navigation service providers, and 

the aerodrome operator. 




During the panel discussion on Day 2 titled: 

The Value of a Collaborative Response, 

EUROCONTROL recommended ACI Global 

Training as a solution for aerodromes seeking 

to train to mitigate runway incursions and 

excursions. Click HERE to view the presentation 

from the ICAO GRSS 8 

ACI Global Training has many courses available 

to serve our members training needs and to 

promote runway safety. You can find them in the 

ACI Global Training Catalogue 8 

View our website for more information 

www.aci.aero/training8 or contact 

Suzanne Acton-Gervais, Manager Global Training 

responsible for ACI World’s Safety Training 

programmes sacton-gervais@aci.aero*. 

Global Safety Network (GSN) 

Programme 

The ACI Global Safety Network Diploma Training 

Programme consists of three targeted courses 

on airport safety. It is specifically designed to 

meet the needs of airside operations and safety 

managers including developing, implementing 

and operating effective Safety Management 

Systems (SMS) at their airports. 

Each module may also be taken as a stand-alone 

course. The full GSN Diploma programme is 

made up of three five-day courses: 

• Safety Management Systems (SMS) 

• Airside Safety and Operations 

• Emergency Planning and Crisis 

Management 

Sign up now for our Global Safety Network 

(Diploma) courses: 

GSN Module III – Emergency Planning and 

Crisis Management 

The course will show the importance of planning 

for emergency situations and managing activities 

during a crisis. It will give you an introduction to 

the requirements of an emergency plan, support 

victims, manage the press and media and rebuild 

your airports’ credibility after an incident. 

Next Courses 

04-08 July Incheon, Rep. of Korea 

26-30 September Riga, Latvia 

10-14 October Port of Spain, Trinidad 

07-11 November Bologna, Italy 

GSN Module I – Safety Management 

Systems 

Next Courses 

19-23 September Istanbul, Turkey 

07-11 November Port of Spain, Trinidad 

05-09 December Kuala Lumpur, Malaysia 

GSN Module II – Airside Safety and 

Operations Next Courses 

13-17 June Hyderabad, India 

03-07 October Lisbon, Portugal 

For more information on the ACI Global Safety 

Network (GSN) Diploma training programme 

click HERE 8. 

Book 2 months ahead 

to receive the 5% early 

bird discount 




19 

Online Learning Centre 

in partnership with 

Online Safety Courses 

Initial and recurrent safety training is a critical 

component in achieving fewer incidents, 

accidents and attaining higher levels of safety. 

These safety awareness courses are a must for 

all personnel that work on the airside and highly 

recommended for all airport workers! 

Human Factors Awareness Training 

(English and French) 

This course provides participants with an 

introduction to the fundamental concepts of 

human factors and will assist them to recognize, 

understand and deal with human performance 

issues at an airport. 

Cost USD50.00 

Safety Management Systems Awareness 

Training 

This course introduces participants to the key 

principles and concepts of Safety Management 

Systems (SMS). Most Civil Aviation Authorities 

around the world now require all personnel 

working at an airport to undertake initial and 

recurrent SMS Awareness Training. 

Cost USD50.00 

Disability Awareness & Sensitivity Training 

This course will provide participants with an 

understanding of how to respond appropriately 

to customers with disabilities within an airport 

environment. 

Estimated Release Date July 2011 

Certificate in Airside Operations 

This new Certificate programme will provide a 

comprehensive overview of airside operations 

including Airside Familiarisation, Safety, Security, 

Emergency Preparedness, Inspections Audits and 

Investigations and Environmental Management. 

Estimated Release Date October 2011 

For more information visit www.olc.aero8 or 

contact enrolments@olc.aero * 

The 2011 Global Training 

course calendar - click HERE8 or 

on the image below 

New Courses Coming Soon! 

Courses that we are currently developing 

include: 

Airside Safety Awareness Training 

Designed to be used as initial and recurrent 

training to ensure that all personnel have 

a minimum understanding of the hazards 

associated with working on the airside and what 

they need to do to preserve their own safety and 

the safety of others. 

Estimated Release Date July 2011 




43rd ACI Fund Seminar 

“Managing Service Quality 

at Airports” 

29 May – 1 June 2011 

Incheon Aviation Academy, Korea 

Arturo Garcia-Alonso 

The 43rd edition of the ACI Fund Seminar took 

place in Incheon Aviation Academy, Korea, 29 

May – 1 June 2011, dealing with a very important 

subject: “Managing Service Quality at Airports”. 

More than 25 delegates, representing 15 different 

airports and 12 nationalities, participated in all the 

activities, lectures and sessions over the 3 days 

of this intensive and excellent programme. 

2011, hosted by Incheon International Airport 

Corporation, extending the value of their 

participation in the ACI Fund seminar. 

The ACI World team and lead instructor would like 

to thank all delegates for their active participation 

and excellent rapport, extending sincere gratitude 

to IIAC and Incheon Aviation Academy for their 

excellent organization and cooperation. Many 

thanks as well to CIFAL and Atlanta International 

Airport for their continuous support. 

Participants at the 43rd ACI Fund Seminar 

The participants were divided in three different 

teams, to better analyse key success factors in 

customer service, benchmarking best practices, 

perceived vs. delivered service, and improving 

service methodologies. All the delegates were 

able to apply the lessons learned to a “case 

study” airport, analysing ASQ data and using all 

the different tools and practices provided by the 

ACI ASQ programme. 

In addition to the ACI Fund Seminar, some 

delegates were able to stay for the ACI Asia 

Pacific Small Airports Conference, 02-04 June 

Published by 

ACI World, Geneva 

Editor: Jenny Waddell, 

jwaddell@aci.aero* 

+41 22 717 8589 




21 

Two AMPAP Gateway Courses at Opposite Ends of the Globe in May 

In the first week of May, the Global ACI-ICAO Airport 

Management Professional Accreditation Programme 

(AMPAP) was invited to deliver its gateway course, Air 

Transport System, at Australia’s Gold Coast Airport. Twenty 

participants from nine airports, including Tonga and Vanuatu 

took part in this entry course, which constitutes the first of 

six sessions in the AMPAP curriculum. 

As an addition to the course curriculum, the group had the Particpants at the ATS course in Gold Coast, Australia 

pleasure of meeting Mr. Dennis Chant, Managing Director of Queensland Airports Ltd., who gave a special 

address to the class about the unique challenges faced by the airport industry in the Queensland region. 

Course instructor, Mr. Jean-Marc Trottier remarked, “Mr. Chant’s address highlighted salient industry 

concerns and corresponded seamlessly with our course content. Participants were certainly able to draw 

parallels from his speech during the presentation of their group work.” 

In the following week and at the opposite end of the globe, 

an identical session of the AMPAP gateway course was 

hosted in Belo Horizonte, Brazil, by the State Secretariat for 

Economic Development of the Minas Gerais Government. 

Airport executives from seven nations convened in Brazil 

and were joined by several provincial officials responsible 

for economic development and infrastructure. The seniorlevel 

participation during this session acted as a catalyst for 

Participants at the ATS course in Belo Horizonte, Brazil 

stimulating classroom discussions which underscored the pivotal role that airports play in regional growth 

and prosperity. Course instructor, Mr. Paul Behnke noted, “We were particularly pleased to have our hosts 

provide a detailed briefing on the Minas Gerais Airport Master Plan. Of course, this included an overview of 

their preparations for hosting the World Cup in 2014 and the impact this will have on the region.” 

The week in Brazil also provided an opportunity for Programme Graduates (IAPs) to reinforce their active 

involvement in the AMPAP community. Mr. Ramesh Ghir, IAP and 2010 Class Valedictorian, dedicated time 

from his demanding schedule as CEO of Cheddi Jagan International Airport to act as a panel judge for group 

presentations. This along with the presence of course instructor, Mr. Michael Rodyniuk, IAP and COO of the 

Winnipeg-based Exchange Income Corporation, emphasized the important role of IAPs in the delivery and 

continued growth of the Programme. 

The AMPAP Air Transport System gateway course is offered several times per year. For scheduling and 

registration, click here8.

ACI World Report - June 2011 - Airports Council International

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