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Hackney Homes News Summer 2013

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Estate safety<br />

road shows<br />

See page 3<br />

5<br />

Leaseholder<br />

Open Day<br />

<strong>Summer</strong> <strong>2013</strong><br />

news<br />

8<br />

Honouring our<br />

residents<br />

10<br />

Carbon Monoxide<br />

awareness<br />

Look out for our feature:<br />

Stories suggested by <strong>Hackney</strong> <strong>Homes</strong> residents<br />

resident<br />

approved<br />

www.hackneyhomes.org.uk<br />

resident<br />

approved


<strong>Hackney</strong> <strong>Homes</strong> <strong>News</strong> <strong>Summer</strong> <strong>2013</strong><br />

Big Lunch Festivities<br />

Anti-social behaviour:<br />

Don’t live with it, report it<br />

Estate roadshows coming<br />

to an estate near you<br />

Dates of upcoming road shows:<br />

2<br />

Hundreds of our residents<br />

joined people across the<br />

country to take part in the Big<br />

Lunch on Sunday 2 June.<br />

The Big Lunch was started by<br />

The Eden Project and aims to bring<br />

communities together, making<br />

people feel happy about their local<br />

community; encouraging<br />

neighbours to come together and<br />

share lunch and conversation.<br />

Former Eastenders star, Barbara<br />

Windsor attended a Big Lunch<br />

event at Cre8 Lifestyle Centre,<br />

<strong>Hackney</strong>. Speaking to local<br />

residents about the benefits of<br />

The Big Lunch she said:<br />

www.hackneyhomes.org.uk<br />

“The events get bigger<br />

and better every year<br />

and here in <strong>Hackney</strong> the<br />

Cre8 Life Style Centre put<br />

on a brilliant show with<br />

everyone getting involved<br />

and having fun together.”<br />

Other events were held at<br />

Lockner Estate who combined their<br />

big lunch with a bring and buy sale,<br />

beat boxing workshop, bouncy<br />

castle and disco tent.<br />

Yorkshire Grove TRA with<br />

support from Shoreditch Trust<br />

resident<br />

approved<br />

arranged for the lunchtime event<br />

to include a pedal-powered<br />

smoothie maker for participants to<br />

make their own drinks, a free<br />

barbecue offered by local social<br />

enterprise Waterhouse Restaurant<br />

and hands-on gardening activities<br />

for residents.<br />

For assistance with organising<br />

events in your local area contact<br />

the resident participation team on<br />

020 8356 7845<br />

Photos by Hannah Lucy Jones.<br />

Many of you have attended Estate Safety<br />

roadshows in recent weeks and the Estate<br />

Safety and Anti-social behaviour team will<br />

continue to meet residents and visit estates<br />

throughout the summer.<br />

The roadshows are an opportunity to report<br />

concerns or issues you may have relating to<br />

anti-social behaviour in confidence to a <strong>Hackney</strong><br />

<strong>Homes</strong> staff member and find out how it will<br />

be dealt with.<br />

There will be a chance to meet officers from<br />

your local Safer Neighbourhoods Team and<br />

Police and to talk to staff from <strong>Hackney</strong> Council’s<br />

Community Safety Team.<br />

If you have a dog, you can also get advice on<br />

responsible dog ownership and information on<br />

low cost vaccinations, neutering, flea and worm<br />

treatment. Advice will also be on offer about<br />

noise nuisance and where to go to get help.<br />

Road shows will take place from 2pm<br />

– 4pm. If you are concerned about anti-social<br />

behaviour or if you would like more information<br />

on the roadshows you can contact the team on<br />

020 8356 3310.<br />

Grow your own<br />

<strong>Summer</strong> is here and now is<br />

a great time to get together<br />

with neighbours and start a<br />

community garden. If you live on<br />

an estate and you want to grow<br />

some food, we want to help you.<br />

We are already supporting a range<br />

of food growing initiatives across<br />

estates. Residents interested in<br />

growing their own will be provided<br />

with advice and guidance from our<br />

team of estate gardeners.<br />

Aug 13<br />

Tuesday 13/08/13<br />

Thursday 15/08/13<br />

Tuesday 20/08/13<br />

Thursday 22/08/13<br />

Tuesday 24/08/13<br />

Sep 13<br />

Tuesday 03/09/13<br />

Thursday 05/09/13<br />

Tuesday 17/09/13<br />

Thursday 19/09/13<br />

On a number of estates in<br />

<strong>Hackney</strong>, residents are already<br />

turning simple green spaces on their<br />

estates into beautiful herb gardens.<br />

Starting a community garden<br />

is a shared effort. That is why it is<br />

essential that it’s not just you. Speak<br />

to your local tenants and residents<br />

association or if you don’t have one,<br />

make sure that there are at least five<br />

of you interested in starting the<br />

growing project.<br />

ESTATE<br />

St Johns Estate<br />

(Outside Cherbury Court)<br />

Sherrys Wharf<br />

(Outside entrance of<br />

Lindisfarne Way)<br />

Nelson Mandela House<br />

(Entrance)<br />

Banister House<br />

(Outside 211-235)<br />

Wilton Estate<br />

(Block 25-48)<br />

ESTATE<br />

Milton Gardens<br />

(Outside the<br />

Community Centre)<br />

Smalley Estate<br />

(Outside Smalley Road Estate)<br />

Nightingale Estate<br />

(play area)<br />

Wyke Estate<br />

If you are<br />

interested in<br />

having a grow your<br />

own area on your<br />

estate contact Estate Environment<br />

Services on 020 8356 1934<br />

who will be able to answer<br />

your questions and offer<br />

further advice.<br />

www.hackneyhomes.org.uk 3


<strong>Hackney</strong> <strong>Homes</strong> <strong>News</strong><br />

A PAGE FOR LEASEHOLDERS AND FREEHOLDERS <strong>Summer</strong> <strong>2013</strong><br />

Welfare Reform update<br />

Did you know that there are around 8,000 leaseholders<br />

in <strong>Hackney</strong>?<br />

This page is dedicated to news and information for leaseholders and<br />

freeholders.<br />

The benefits cap came into force on 15 July<br />

<strong>2013</strong>.<br />

If you claim benefits and<br />

• are a couple (with or without children) or a lone<br />

parent, your total benefits payments will be restricted<br />

to a maximum of £500 per week<br />

• are a single adult household, your total benefits will<br />

be restricted to a maximum of £350 per week.<br />

While there are exceptions to the cap including those<br />

who are entitled to working tax credit and households<br />

where someone receives disability benefit, the new<br />

rules will apply in the majority of cases.<br />

Could you use some help with<br />

• managing your bills and finances<br />

• employment and training opportunities<br />

• using computers and the internet?<br />

<strong>Hackney</strong> Money Smart Project can assist you with<br />

managing your finances in a better way and help<br />

you plan ahead. We can do this by:<br />

• developing a personalised action plan to enable<br />

you to work towards your goals<br />

• providing you with tips on how to budget and<br />

maximise your income<br />

• helping you to understand the difference between<br />

priority and non-priority bills and debts<br />

• helping you open a bank account and providing<br />

advice on affordable credit<br />

• planning for the future, looking at financial products<br />

which include different types of saving accounts<br />

and how you can prepare for the future<br />

• assisting in preparing CV and filling in application<br />

forms and helping with online job searches<br />

• training in building confidence, job interview and<br />

presentation skills<br />

• arranging for you to attend computer training<br />

sessions including how to use the internet.<br />

For further information on Welfare Reform or Money<br />

Smart, Please contact our Welfare Reform Officers<br />

Gwen Williams or Aku Ohene-Dokyi who are here<br />

to assist you.<br />

They can be contacted on 020 8356 3100, email<br />

income.services@hackneyhomes.org, or you can<br />

visit them at: Income Services Division, Christopher<br />

Addison House, 72 Wilton Way, <strong>Hackney</strong>, London,<br />

E8 1BJ.<br />

Leaseholders and Freeholders<br />

Open Day Saturday 10 August<br />

The Urswick School, Paragon Road,<br />

<strong>Hackney</strong>, E9 6NR, 10am – 4pm<br />

Don’t miss this year’s Leaseholders and<br />

Freeholders open day. The event will be<br />

bigger, better and more informative.<br />

You can:<br />

• talk to us about the services you receive<br />

• meet other leaseholders<br />

• talk to specialist organisations about<br />

leasehold and freehold matters.<br />

There will be activities on the day for the whole<br />

family including:<br />

• a FREE prize raffle<br />

• a FREE massage & health check<br />

• kids games with prizes to be won.<br />

Do you have personal leasehold<br />

matters to discuss on the day?<br />

Call 020 8356 2288 to book an<br />

appointment or write to<br />

businesssupport.leaseholdservices<br />

@hackneyhomes.org.uk<br />

We look forward to seeing you there!<br />

Why not sign up to pay your rent by Direct Debit?<br />

This is the easiest way for you to pay and also the most cost-effective way for us to<br />

collect your payments.You have a choice of three payment dates, either the 1st, 8th<br />

or 16th of each month. Your Direct Debit will continue year on year so there is no need<br />

for you to contact your bank unless you want to cancel it.<br />

To sign up to Direct Debit, complete and return the Direct Debit form you received<br />

with your recent rent statement. You can trust Direct Debit to be totally secure.<br />

For more information visit: www.hackneyhomes.org.uk<br />

It is important that your rent is paid regularly. If you are going away during the<br />

summer, please make sure you have the right arrangements in place to pay your rent.<br />

Remember you need permission before making alterations to your home<br />

It has come to our attention that some leaseholders have made alterations to the internal and<br />

external parts of their homes without first obtaining landlords consent.<br />

Examples of the types of alterations that have been carried out by leaseholders who have not obtained<br />

landlord’s consent include the removal of walls to create open plan space, the relocation of or creation of<br />

bathroom or toilet, combining the bathroom and toilet into one room and converting loft spaces and<br />

basements into flats.<br />

Unauthorised alterations can put the building structure at risk and should not be carried out.<br />

For more information regarding alterations to your home contact the team on 020 8356 2298 or email<br />

businesssupport.leaseholdservices@hackneyhomes.org.uk<br />

4 www.hackneyhomes.org.uk<br />

www.hackneyhomes.org.uk<br />

5


<strong>Hackney</strong> <strong>Homes</strong> <strong>News</strong> <strong>Summer</strong> <strong>2013</strong><br />

GET INVOLVED<br />

Travellers consultation <strong>Hackney</strong> Council has produced a draft lettings policy<br />

for Travellers and stakeholders to have their say. A number of consultation meetings,<br />

workshops and drop-in sessions will take place where Travellers can feedback<br />

on the lettings policy for pitches on Traveller sites and also have questions answered.<br />

The informal consultation period will run until Friday 23 August <strong>2013</strong>. A further 6 week<br />

consultation period will then run on a formal basis. For more information on the<br />

consultation contact Angie Emmerson, Traveller Manager on 020 8356 5153 or email<br />

angie.emmerson@hackneyhomes.org.uk<br />

Cooking in the community<br />

Free seven week cooking courses are available from the Shoreditch Trust to come and learn about<br />

a range of healthy eating topics before trying your hand at fresh, healthy recipes then sitting down<br />

to eat the tasty food. Upcoming courses at Shoreditch Trust Healthy living centre, 170 Pitfield Street, N1 6JP<br />

Course 1 5.30pm to 8.30pm, Tuesdays 3 September to 15 October. Course 2 10:30am to 1.30pm, Saturdays<br />

2 November to 21 December (Excluding 23 November) For more information visit www.shoreditchtrust.org.<br />

uk/estate-to-plate or contact Edouard Guidon on 020 7033 8506<br />

We want<br />

to hear<br />

from you<br />

We plan to update the content of the<br />

<strong>Hackney</strong> <strong>Homes</strong> website and want to hear<br />

your views on what you would like to see<br />

on the site and what services you would<br />

like access to online.<br />

For your chance to win £50 worth of<br />

shopping vouchers complete the electronic<br />

survey by visiting www.hackneyhomes.<br />

org.uk or complete the hard copy inserted<br />

into this issue and return to: Freepost<br />

RSTU-LXTJ-ABEU, <strong>Hackney</strong> <strong>Homes</strong><br />

Communications Team, <strong>Hackney</strong> Town Hall,<br />

Mare Street, London E8 1EA.<br />

Celebrating Gypsy,<br />

Roma and<br />

Traveller month<br />

Throughout June, Gypsy, Roma and Traveller<br />

communities across Britain celebrated Gypsy, Roma<br />

and Traveller History Month (GRTHM) to raise<br />

awareness and explore the history of the largest ethnic<br />

minority community in the European Union.<br />

Britain’s 300,000 Gypsies, Roma and Travellers have lived,<br />

worked and travelled throughout Britain for over 500 years, yet<br />

little is known about their history and culture. The result<br />

is a widespread ignorance about who they are, which<br />

sometimes turns to hatred, fear and misunderstanding.<br />

Throughout the month, <strong>Hackney</strong> <strong>Homes</strong> and <strong>Hackney</strong> Council<br />

together with the Traveller Education Service, the <strong>Hackney</strong><br />

Empire and the London Gypsy and Traveller Unit held a series<br />

of free interactive family events to help raise awareness of<br />

Gypsy, Roma and Traveller communities in the borough.<br />

Youth activities Interested in<br />

cycling?<br />

The Resident Participation team work<br />

closely on a range of engagement projects.<br />

There are some great activities for our<br />

young residents available throughout the<br />

year. During the summer is a great time<br />

to join in the fun!<br />

Come along to the FREE Nemesis Dance<br />

Project happening near you:<br />

Tuesdays 4pm – 5.30pm (age 8 – 12) and<br />

6pm – 7.30pm (age 13 – 19) Young <strong>Hackney</strong><br />

Woodberry Down, Woodberry Grove, N4 1SN.<br />

Thursdays 5pm – 7pm Springfield club for<br />

young people, Big Hill off Mount Pleasant Lane,<br />

E5 9HH.<br />

Fridays 6pm – 8pm New Kingshold Community<br />

Centre, 49 Ainsworth Street, E9 7JE.<br />

Come along to one of the cycling<br />

sessions below:<br />

The Fawcett Youth and Community Bike<br />

club Thursdays 6pm to 8pm weekly bike club<br />

sessions at Fawcett estate, run by Interlinkx CIC<br />

on Upper Clapton Road.<br />

Cycling Club <strong>Hackney</strong> (CCH): Saturday<br />

Club Saturday Mornings at 10am at 6 Olympus<br />

Square, Nightingale Estate, London, E5 8PL.<br />

Sessions last between 2 and 3 hours and cost<br />

£1.00.<br />

For more information on any of the activities<br />

above, contact Sonia Bradley on 020 8356 7845<br />

or email sonia.bradley@hackneyhomes.org.<br />

uk<br />

23 - 24 June<br />

Radio 1 <strong>Hackney</strong> Big Weekend Come along to the <strong>Hackney</strong> Community Cup<br />

The stars descend on <strong>Hackney</strong> Taking Marshes place Aug 23 at <strong>Hackney</strong> Marshes from 1pm – 5pm. The unique<br />

for the BBC’s biggest ever free Salaam concert. Peace event will encompass various sports and pastimes for the<br />

Over half the tickets are given young to <strong>Hackney</strong> and old. There will be: • Cricket • Football • Fun and fitness<br />

residents who enjoy Jay-Z, Rhianna, • Board games - dominos, draughts and more • Computer game challenge -<br />

Florence and the Machine, Ed FIFA Sheeran 13 • Sports day events, three legged race, bean bag race and family<br />

and a host of other musical talent. relay race • Access to training and volunteering. For more information<br />

contact sab@salaampeace.org<br />

Green investment in Manor House<br />

Residents living in the Manor House area are set to benefit from a £1 million pound investment from the Big Lottery<br />

Fund to help local people make greener choices in their homes, get access to training and to address climate<br />

change and extreme weather risks affecting our community. Manor House Development Trust, is leading the project<br />

called Prepare Adapt Connect and Thrive (PACT) which will help make climate change issues more relevant and<br />

recognisable to the local community. There are many ways for local people to get involved including free home<br />

energy visits to help insulate your home. There are training and volunteering opportunities to help people into work<br />

and a range of family friendly activities like regular wildlife walks, cook and share groups. For more information<br />

about PACT contact Marc McKenna on 020 8356 7589 or email manorhousepact@mhdt.org.uk<br />

6<br />

www.hackneyhomes.org.uk<br />

www.hackneyhomes.org.uk<br />

7


<strong>Hackney</strong> <strong>Homes</strong> <strong>News</strong><br />

<strong>Summer</strong> <strong>2013</strong><br />

PEOPLE<br />

Taking a victim centred approach<br />

We have recently adopted a more “victim centred” approach to managing anti-social<br />

behaviour (asb). <strong>Hackney</strong> <strong>Homes</strong>’ ASB forum members were recently asked if they would<br />

be interested in forming a victim support group made up of residents. Alice Burke, ASB<br />

Champion and Vice Chair of the Board visited Walsall Housing Group last year to speak<br />

to their Victim Support Group. A Victim Support Committee on was established on 1 May<br />

<strong>2013</strong> to help give emotional support to victims of anti-social behaviour. For more<br />

information on the forum or to report asb contact the team on 020 8356 3310.<br />

Reporting a repair<br />

Our repairs contact centre is here to help you with maintaining your internal and external repairs. You can report<br />

your repair over the phone by calling the Repairs Contact Centre on 020 8356 3691, 24 hours a day, 7 days a<br />

week. Non emergency repairs can also be reported at www.hackneyhomes.org.uk. You will be issued with a<br />

unique reference number for each repair that you report. As each repair has a warranty period, it is important<br />

that you let us know if the problem re-occurs. All <strong>Hackney</strong> <strong>Homes</strong> operatives carry staff identification cards.<br />

If you are in doubt, do not let anyone in and call the contact centre for further clarification.<br />

8<br />

Honouring our residents<br />

Police officers, residents,<br />

Council staff and volunteers<br />

were among those honoured<br />

at <strong>Hackney</strong> Police Borough<br />

Commander Matthew Horne’s<br />

commendation ceremony.<br />

Family and friends gathered to<br />

watch as those who have gone<br />

beyond the call of duty to make a<br />

difference in <strong>Hackney</strong> were<br />

celebrated at the Town Hall.<br />

Cllr Sophie Linden, Deputy<br />

Mayor, joined Matthew Horne,<br />

Borough Commander, to present<br />

more than 30 local heroes with<br />

certificates to thank them for their<br />

hard work and dedication.<br />

Among them were several<br />

<strong>Hackney</strong> <strong>Homes</strong> residents,<br />

including David White, who was<br />

recognised for his work in<br />

reducing anti-social behaviour on<br />

Beecholme Estate and for<br />

encouraging residents to take<br />

responsibility for dog mess,<br />

making the area safer area for<br />

children to play.<br />

Neighbours Patricia Brown and<br />

Ida Scoullos have also played a<br />

key role in tackling anti-social<br />

behaviour on Hawksley Court<br />

Estate. They run projects aimed at<br />

giving young people something to<br />

do, but also improving the<br />

relationship between younger and<br />

older residents.<br />

Ida said:<br />

“Working in partnership<br />

with residents, officers<br />

and the police as well as<br />

work done through the<br />

asb forum has shown<br />

that we can make a real<br />

change. We have built<br />

a strong relationship<br />

between the young<br />

people and adults alike<br />

on our estates.”<br />

Denise Bingham, Chair of Acton<br />

Estate TRA was commended for<br />

her ongoing dedication to tackling<br />

anti-social behaviour and her<br />

contribution to transforming the<br />

look of her estate.<br />

Council, police, probation and<br />

Crown Prosecution Service staff<br />

were also awarded for their work<br />

investigating gang related crime.<br />

Interested in volunteering?<br />

The Volunteer Centre <strong>Hackney</strong> and <strong>Hackney</strong> <strong>Homes</strong> continue to work in partnership to<br />

offer residents opportunities to develop their skills in the work place. In May two local<br />

volunteers – Marlyse Tecanga Bitsa and Francoise Ngueg – concluded their volunteering<br />

stints within the Community Projects Team. Marlyse said: “I have learned a lot with<br />

<strong>Hackney</strong> <strong>Homes</strong>. After five years out of employment and at home raising children, the<br />

volunteering scheme allowed me to regain my confidence and learn new office skills.” The<br />

volunteering service is ongoing; there are placements both within <strong>Hackney</strong> <strong>Homes</strong> and<br />

with external agencies in <strong>Hackney</strong>. For more information, contact project coordinator Leah<br />

Phibbs: leah.phibbs@vchackney.org; 020 7241 4443 ext. 27 or 020 8985 1948.<br />

Top award for<br />

<strong>Hackney</strong> resident<br />

Young <strong>Hackney</strong> <strong>Homes</strong> resident, Bianca Dorsett<br />

celebrated after winning the ‘Most Outstanding<br />

Resident’ – under 25s category in the <strong>2013</strong> National<br />

Federation of ALMOs (NFA) awards.<br />

Almost 200 individuals came together for the ceremony<br />

at the Midland Hotel, Manchester on Tuesday 9 July.<br />

For the seventh year running, the NFA Awards continues<br />

to recognise the achievements of ALMOs (arm’s length<br />

management organisations) and rewards individuals,<br />

projects and teams who make a significant difference to<br />

their local community.<br />

Out of the 110 finalists across the eight categories,<br />

Bianca’s devotion to improving her local community was<br />

notably recognised. Bianca, who is an active member of<br />

her local community, works through <strong>Hackney</strong> <strong>Homes</strong><br />

Youth Engagement Project (YEP) and Youth Active Residents<br />

Group to improve relationship between young tenants and<br />

the community.<br />

Makeover for local hall<br />

Apprentices from <strong>Hackney</strong> <strong>Homes</strong> and<br />

Building Lives Training Academy recently<br />

completed the refurbishment of local<br />

community hall, Whiston and Goldsmith.<br />

The apprentices gave the old hall a new<br />

makeover; refreshing the interior and exterior of<br />

the building.<br />

Walls and fences were all re-painted. The<br />

windows were given a new lease of life,<br />

removing the old metal effect, sanding down<br />

and replacing with fresh white paint.<br />

The group also worked on the garden area at<br />

the back of the community hall, jet washing the<br />

tarmac, cutting back weeds, and trimming the<br />

trees. <strong>Hackney</strong> <strong>Homes</strong> apprentice, Harry<br />

Barlow said<br />

“As a group we’ve enjoyed seeing<br />

the improvements to the<br />

community hall. I’ve had fun being<br />

part of this project and as I grew<br />

up in this area. It’s nice to be part<br />

of something that I know will make<br />

a difference to the local people. “<br />

If you are interested in hiring a local<br />

community hall, managed by <strong>Hackney</strong> <strong>Homes</strong><br />

contact the resident participation team on<br />

020 8356 7845.<br />

resident<br />

approved<br />

resident<br />

approved<br />

www.hackneyhomes.org.uk<br />

9


<strong>Hackney</strong> <strong>Homes</strong> <strong>News</strong> <strong>Summer</strong> <strong>2013</strong><br />

Around the<br />

NeighbourhoodS<br />

Carrying out inspections<br />

We carry out monthly cleaning and grounds maintenance inspections of all housing<br />

blocks in <strong>Hackney</strong>. As part of our commitment to residents involvement, every fourth<br />

inspection is an accompanied inspection. These inspections are open to any residents<br />

of <strong>Hackney</strong> <strong>Homes</strong> who wish to see how the inspections process is carried out. If you<br />

are interested in finding out more contact Greg Chadwick on 020 8356 7689 or email<br />

greg.chadwick@hackneyhomes.org.uk<br />

Help with removing your unwanted items<br />

Discarded large household items can present a serious fire risk, especially if left in<br />

communal escape routes. You can arrange for items such as fridges, cookers and<br />

unusable furniture to be removed free of charge from <strong>Hackney</strong> Council’s bulky waste<br />

collection service. This service is for residential properties only. For full details and to<br />

book a collection visit www.hackneycouncil.co.uk/recycling or call 020 8356<br />

6688.<br />

around the<br />

neighbourhoods<br />

Carbon Monoxide awareness<br />

<strong>Hackney</strong> <strong>Homes</strong> and Public Health England<br />

officers were invited to a parliamentary seminar<br />

that took place in the House of Commons on<br />

Wednesday 12 June, to give a presentation on<br />

establishing the burden of carbon monoxide<br />

exposure in local authority housing in <strong>Hackney</strong>.<br />

To date we have installed over 23,000 carbon<br />

monoxide detectors, detecting the presence of<br />

carbon monoxide exposure within properties across<br />

the borough.<br />

CO is a deadly poisonous gas, produced by<br />

unsafe gas appliances and if you are exposed to it,<br />

can have fatal consequences.<br />

If you are a <strong>Hackney</strong> <strong>Homes</strong> tenant, we will<br />

service your gas appliances every twelve months.<br />

Leaseholders are responsible for getting their<br />

appliances checked each year. The Leasehold and<br />

Right to Buy team are able to assist with advice on<br />

contractors who provide a discounted service.<br />

Contact the team on 020 8356 2288 for more info.<br />

If you would like more information about your annual<br />

gas safety check or have any queries regarding<br />

carbon monoxide contact the gas safety team on<br />

020 8356 8828.<br />

Pay As You Go Home Contents Insurance<br />

an affordable Insurance Scheme<br />

The London Borough of <strong>Hackney</strong> does not<br />

insure your furniture, belongings or decorations<br />

against theft, fire, vandalism, burst pipes and<br />

other household risks.<br />

Now, you can take out Home Contents<br />

Insurance that’s exclusively for you. We’ve made<br />

it simple and affordable to insure your<br />

possessions.<br />

Premiums start from £1.27 a week if you are<br />

aged under 60 (or £0.85 a week for tenants<br />

aged 60 and over).<br />

What are some of the benefits?<br />

• Pay weekly alongside your rent<br />

• No excess (you don’t pay the first part of any claim)<br />

• No additional security requirements<br />

• Extended accidental damage cover, personal<br />

possessions, wheelchair/mobility scooters, hearings<br />

aids and also buildings cover for sheds, garages<br />

and greenhouses are also available for an additional<br />

premium.<br />

Please contact your local housing office for an<br />

information pack or call 020 8356 2164/2165/2168<br />

housing.rents@hackneyhomes.org.uk<br />

Cleaning and gardening<br />

on your estate<br />

Many residents ask us about the schedule of tasks for cleaning<br />

and gardening on estates. These are normally displayed<br />

in the communal entrances or lifts or in some cases estate notice<br />

boards. However, in the event that you are unable to locate your<br />

schedule, a copy can be obtained from your local Neighbourhood<br />

Housing Office, online at: www.hackneyhomes.org.uk/<br />

estate-cleaning or contact Estate Environment Services on<br />

020 8356 1934 or email ees@hackneyhomes.org.uk<br />

10<br />

www.hackneyhomes.org.uk www.hackneyhomes.org.uk 11


Contact us<br />

There are lots of ways you can contact us…<br />

Phone or visit our neighbourhood offices:<br />

North East (Stamford Hill)<br />

Clock House, 149 Stamford Hill,<br />

London N16 5LG<br />

Telephone: 020 8356 4440<br />

Nightingale Estate Office<br />

20 Olympus Square, London E5 8PL<br />

Telephone: 020 8356 8804<br />

North West (Stoke Newington)<br />

Stoke Newington Municipal Offices,<br />

Stoke Newington Church Street,<br />

London N16 0JR<br />

Telephone: 020 8356 4440<br />

Homerton<br />

92 Well Street, London E9 7JA<br />

Telephone: 020 8356 3330<br />

De Beauvoir & Queensbridge<br />

31 De Beauvoir Road, London N1 5SJ<br />

Telephone: 020 8356 3330<br />

Shoreditch<br />

1 Cropley Street, London N1 7PT<br />

Telephone: 020 8356 3330<br />

Whiston Road<br />

2 Whiston Road, London E2 8BW<br />

Telephone: 020 8356 3330<br />

Leaseholder and freeholder<br />

queries<br />

Christopher Addison House,<br />

72 Wilton Way, London E8 1BJ<br />

Telephone : 020 8356 2100<br />

Email:<br />

leaseholders@hackneyhomes.org.uk<br />

service.charges@hackneyhomes.org.uk<br />

major.works@hackneyhomes.org.uk<br />

Report a repair<br />

Telephone: 020 8356 3691<br />

Email: RepairsRCC@hackneyhomes.<br />

org.uk<br />

Online: www.hackneyhomes.org.uk/<br />

h-housecall<br />

Give us a compliment or<br />

complaint<br />

Phone: 020 8356 5022<br />

Fax: 020 8356 5091<br />

Email: housing.complaints@<br />

hackneyhomes.org.uk<br />

Online: www.hackneyhomes.org.uk/<br />

hc-complaints<br />

Report nuisance and issues such<br />

as dogs, domestic violence, noise<br />

Phone: 020 8356 3310<br />

Other useful phone numbers<br />

Noise reporting: 020 8356 4455<br />

Bulky waste/street cleaning:<br />

020 8356 6688<br />

Recycling: 020 8356 6688<br />

Housing and council tax benefit:<br />

020 8356 3807<br />

Council tax queries: 020 8356 3154<br />

Estate Cleaning and Grounds<br />

Maintenance: 020 8356 1722<br />

Housing Mobility Team:<br />

020 8356 5765<br />

Street lights: 020 8356 2897<br />

Street parking permits:<br />

020 8356 8877<br />

(contact your neighbourhood office<br />

for estate parking permits)<br />

Equipment and Adaptations<br />

Service: 020 8356 6262<br />

CrackDown Project: 020 8356 3333<br />

In large print In Braille<br />

On Disk<br />

On audio tape<br />

Interview with British sign language interpreter<br />

In another language, please state:<br />

Name:<br />

Address:<br />

www.hackneyhomes.org.uk<br />

<strong>Hackney</strong> <strong>Homes</strong> Limited. Registered in England No. 5663757<br />

Registered Office: Christopher Addison House, 72 Wilton Way, London E8 1BJ<br />

<strong>Hackney</strong> <strong>Homes</strong> Limited is a company controlled by the London Borough of <strong>Hackney</strong><br />

Printed on 100% recyclable paper<br />

Tel:<br />

E-mail:<br />

Return to: Freepost Communications RSTU-LXTJ-ABEU, Team<br />

<strong>Hackney</strong> Freepost <strong>Homes</strong> RLTS-GHGU-UUTR,<br />

Communications Team,<br />

<strong>Hackney</strong> Town <strong>Homes</strong>, Hall, Christopher<br />

Mare<br />

Addison<br />

Street,<br />

House,<br />

London<br />

72<br />

E8<br />

Wilton<br />

1EA<br />

Way,<br />

London E8 1BJ<br />

Produced by <strong>Hackney</strong> Design, Communications & Print • July <strong>2013</strong> • PJ51979

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