Constanze Benzel
Constanze Benzel
Constanze Benzel
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The Project is part-financed by<br />
the European Union (ERDF)<br />
Service related<br />
Benchmark Study in<br />
selected Ports in SBA<br />
and beyond<br />
PLANCO Consulting GmbH<br />
• <strong>Constanze</strong> <strong>Benzel</strong><br />
• Tel: 0049 385 399 37 22<br />
• cb@planco.de; info@interfaceproject.eu<br />
www.interfaceproject.eu
Overall Aim<br />
Set Benchmarks for the Service Quality<br />
for Foot Passengers in South Baltic Ports<br />
What is offered?<br />
What should be offered?<br />
What can be offered?<br />
• Minimum standard<br />
• Average standard<br />
• Optimum standard<br />
2<br />
<strong>Constanze</strong> <strong>Benzel</strong>
Focus of the Study<br />
Passenger<br />
Guidance<br />
Passenger<br />
Information<br />
Accessibility<br />
for people<br />
with reduced<br />
mobility<br />
Service<br />
Infrastructure &<br />
Service Quality<br />
3<br />
<strong>Constanze</strong> <strong>Benzel</strong>
Method and Approach<br />
INTERFACES to be investigated<br />
• Rostock, DE<br />
• Gedser, DK<br />
• Trelleborg, SE<br />
• Gdynia, PL<br />
• Karlskrona, SE<br />
+ 3 good-practice Ports:<br />
• Helsingborg, SE<br />
• Hoek van Holland, NL<br />
• Talinn, EE<br />
4<br />
<strong>Constanze</strong> <strong>Benzel</strong>
General Method<br />
• Analysis of Statistics/ Studies<br />
• On-the-Spot Visits<br />
• Expert Interviews<br />
• Comparison of Ports<br />
• Improvement Proposals<br />
• Presentation of Results<br />
5<br />
<strong>Constanze</strong> <strong>Benzel</strong>
On-the-Spot Visits<br />
Aim<br />
To evaluate Status Quo of Service Quality:<br />
• Connection: Hinterland – Port<br />
• Inside Ports /Terminals<br />
• Ferry Boarding/ Disembarking<br />
6<br />
<strong>Constanze</strong> <strong>Benzel</strong>
Expert Interviews<br />
Aim<br />
To discuss current and future Situation<br />
(Investments) with Representatives of:<br />
• Ports<br />
• Ferry Operators<br />
• Public Transport Operators<br />
• Cities<br />
7<br />
<strong>Constanze</strong> <strong>Benzel</strong>
Timeframe Benchmark Study<br />
APRIL • Analysis Studies/ Statistics<br />
• Preparation<br />
MAY • On-the-Spot Visit in good Practice Ports + wrap-up<br />
• On-the-Spot Visits, Interviews in Partner Ports + wrap-up<br />
JUNE • Compilation 1 st interim Report<br />
AUG • Results from Passenger Requirement Analysis expected<br />
SEPT • Integration of Results of Passenger Requirement Analysis<br />
• Compilation of 2 nd interim Report<br />
OCT • Presentation of Results at INTERFACE Traffic Operator WS<br />
NOV • FINAL REPORT<br />
8<br />
<strong>Constanze</strong> <strong>Benzel</strong>
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