Centre for Excellence in Performance Management and Accountability

Centre of Excellence
on Performance Management & Accountability
Ontario Investment and Trade Centre
250 Yonge Street, 35th Floor
Toronto, Ontario
8:30 a.m. Registration and breakfast
Thursday, April 26, 2012
9:00 a.m. Welcome: Wendy Feldman, Director of Research, IPAC
Overview:
Robert Taylor, CEO IPAC
IPAC’s CEPMA work to date
9:15 a.m. Sandy Henderson, Director, Controllership and Accountability Branch, Ministry of
Community and Social Services, Ontario
10:00 a.m. Break
“Building a Lean Approach for Operations in the Ministry of Community and Social
Services”
Sandy Henderson will discuss the implementation of Lean Six Sigma as part of the MCSS’
Operations Division overall accountability framework and as a key tool in the divisions'
change management strategy; focusing on how the Ministry is strengthening the culture
through Lean leadership, embedding the process into the strategic planning cycle, and
executing Lean projects. She will also discuss the ministry’s success in using the Lean
approach to improve a Claims Process through a partnership with MOHLTC and OSS.
10:30 a.m. Cathy Hamilton, Business Manager, Performance Management and Accountability
Division, Ministry of Health and Long-Term Care, Ontario
“Striving for Continuous Improvement”
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Improving efficiency and effectiveness with limited resources and capacity is much talked
about. While improving business processes, Negotiations and Accountability Management

Division has focused on changing a culture for continuous improvement and managing the
change. Cathy will discuss three critical areas: leadership support and involvement,
illustrating accountability through data and involving staff to develop, implement and
sustain the improvements.
11:15 a.m. Catherine Crews, Senior Procurement Consultant, Strategic Procurement Services
Ministry of Government Services, Ontario
“Building a Continuous Improvement Program”
Catherine will provide an overview of Supply Chain Management Division’s journey
towards building a Continuous Improvement Program, the six dimensions of an effective CI
program, approaches to improvement, progress to date and lessons learned. Discussions
will also focus on the critical role performance measures play in identifying opportunities
and delivering results.
12:00 pm Networking Lunch
1:00 p.m. Professor Greg Richards, Professor of Performance Management, Telfer School of
Management, University of Ottawa
“Update on current research initiatives”
Professor Richards is conducting research with Ontario and the Federal Governments into
best practices related to the use of performance information systems and processes. He
will provide some comments on the use of Lean in different public sector organizations.
2:00 p.m. Wrap-up: conclusions, feedback for next meeting, next steps
Monday, April 23, 2012
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