Israel Mobile Innovation Solution Catalogue
Israel Mobile Innovation Solution Catalogue
Israel Mobile Innovation Solution Catalogue
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<strong>Israel</strong> <strong>Mobile</strong> <strong>Innovation</strong>s2012<br />
Feedbox Ltd.<br />
www.feedbox.com<br />
Our Technology:<br />
VAS & Core<br />
Services<br />
Billing, Customer Care<br />
& Analysis<br />
Vertical <strong>Solution</strong>s<br />
& Applications<br />
Financial and Retail<br />
<strong>Solution</strong>s<br />
Location Based<br />
Services<br />
<strong>Solution</strong> at a Glance<br />
Feedbox is an innovative technology company that has developed a unique range of<br />
consoles, providing real time customer feedback from multiple locations worldwide.<br />
Our goal is to increase your revenue with business decisions based on REAL customers,<br />
REAL experiences, REAL time. The consoles are placed at your branches at the point<br />
of service. Customers answer the questions and their responses are sent in real time,<br />
via a wireless network to the Feedbox-System. The Feedbox-System uses smart graphic<br />
tools and managerial tools to manage the consoles, receive and react to changes in the<br />
customer satisfaction, constantly in every branch.<br />
Our Offering<br />
Feedboxs’ consoles are deployed at your branches • Feedback is sent to our Feedboxsystem<br />
with every press. Feedbox-System contains: management system, smart BI with<br />
dashboard and more • Report system sent to your e-mail • Alert system – via e-mail / SMS<br />
Business model:<br />
System deployment fee and Monthly service fee<br />
Customer Challenges and Benefits<br />
Benefits for the customer (operator, devices manufacturer etc.)<br />
• Receive real-time customer satisfaction from multiple locations and react to changes in<br />
customer satisfaction<br />
• Marketing value - High level customers’ experience<br />
• Continuous on line global monitoring<br />
• Identifying customers’ behavior pattern, by comparing departments and branches, by<br />
analyzing customers’ satisfaction level with additional information regarding the specific<br />
customer’s and by continuous monitoring at all hours of the day<br />
Benefits for the end-user<br />
Your customers have the ability to let their voice heard and impact the service level<br />
provided in a specific location at specific time.<br />
Unique Selling Points and Differentiators<br />
Feedbox is all about affecting your customer satisfaction in REAL TIME. Our USP’s<br />
Continuous monitoring and REAL time access to key customer experience<br />
measurements<br />
• Easy and fast implementation • Comparing branches in real time • Identifying trends<br />
in every branch • The manager’s eyes and ears in the field at all times • Making your<br />
employees aware of quality of service • Showing your customers that their opinion<br />
matters • Diagnose and respond to a decrease in customer satisfaction in REAL TIME<br />
• Low total cost of ownership leading to high ROI<br />
Schedule a Meeting at<br />
Company References and Strategic Partners<br />
Feedbox works with major companies in different sectors: banks, retail, hospitals and<br />
more.<br />
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