Rapid Answer Brochure

Rapid Answer
World class business telephone answering services
Never miss a sale, enquiry or chance to manage your
reputation ever again!
Rapid Answer provides reliable, affordable, all day and year round telephone answering service support.
All our solutions and scripts are designed to meet the individual needs of your business!
www.rapid-answer.co.uk

Choosing What Is Right For Your Business ?
The need of every business varies depending on its size, industry, existing infrastructure, locality and
working hours. Nobody knows your business better then you do, and it is our responsibility as the
telephone answering service specialists to provide you the solutions based on your exact requirements.
What Solutions Will Help Our Business ?
You can select from the core solutions below. It might be that you will need only 1 solution, or possibly
even all of them. The main solutions that will certainly meet your business needs are outlined below:
Telephone Answering
Have an individual script generated for every type of possible query you might have. You can provide
the script, or we can assist you in developing this. Whether it is just a general message you want
retrieved from an unanswered call or a flowing script, then this can be developed and put into place for
you.
Switchboard Routing
Let us be your virtual reception. When a call is answered, we can act as your virtual switchboard
routing the call to any specific person, department or number designated. This can prove to be great
full time cover in the event of no receptionist, back up cover if our receptionist is away for the day or
even on their lunch break.
Online Booking
If you run a retail shop, ecommerce website or service where you require a bookings to be made via an
online platform then we can take the headache of telephone bookings and support out of your hands
and take them on your behalf.
Product /Technical Support
Troubleshooting and technical assistance can be streamlined to into a simple work flow. We can work
with you to compile a work flow management script
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to ensure that any technical assistance regarding a service or product can be provided. It can be
estimated that 90% of problems revolve around the same issues, therefore, we take this task out of
your hands and professionally and robustly resolve any matters your callers will have.
Marketing/Advertising Response
Let us support your marketing and advertising responses. This is ideal if you are undertaking new
marketing initiatives and require a dedicated service to filter your calls, passing the essential information
to your sales staff.
Appointment/Diary Management
Ideal for health practices and all other appointment based business. Outsource your appointment
booking and ensure that your diary is kept up to date with every booking. We can easily setup the
booking appointment either on our own booking software, or if you have your own then we can facilitate
these.
Which is right for us ?
All or one of the services above could be right for you? Call one of our call consultants to learn in
further depth how each service will work for you, and they can be adapted to support your business.
www.rapid-answer.co.uk

The Process - How It Works
The telephone answering service can be setup within hours!
We pride ourselves in providing insightful and bespoke services focused around how your business
operates on a daily basis. Below is an overview of the process from start to finish:
1. Speak with a call consultant today regarding your business and which needs are best suited for
your company.
2. Once you have decided which call solutions are best for your business, complete our order form
and setup up requirements.
3. One of the setup requirements include the call answering script, this can be as simple or as
detailed as you wish, and this will heavily depend on your business and what you want to gain
out of the service.
4. Once the service has been setup and inputted onto our database, we are ready to test the
facility. We work with you in testing the setup to ensure any issues that could arise are
resolved.
5. Time to go live! We provide you with your own dedicated telephone number, and set the email
facility to ensure you receive all call emails. You select the call diversion, and once activated we
start taking your calls.
6. Once a call is received from your designated number, your company details, script, FAQs, any
booking queries will appear on our call agent computer screen. The call is answered according to
all the setup. Once the message, booking, or online order has been taken, an email is sent to you
within seconds.
7. On Going Support & Maintenance! We don't stop there, we are constantly working with you to
improve the script, make any additions or changes. We have a database of call statistics, and we
strive to provide suggestions to a) Improve caller experience b) Reduce call time, thus saving
you costs.
Have any queries regarding any stage of the process? Call Us on 0845 224 2124
www.rapid-answer.co.uk

Ready to get started ?
The next steps.
If you have decided that your business is ready to improve its operational efficiency and ensure you
never miss a sale, enquiry or chance to management your reputation again then:
• Call Us On 0845 224 2124 Monday - Friday
• Email Us At: Enquiries@rapid-answer.co.uk
• Visit us at our West London Offices
A discussion with our call consultant shall:
• Help you to understand the different tools available to help your business
• Allow us to understand the needs of your business and provide any bespoke solutions
• Work through the script and order form
• Decide which package might be suited for your company the most
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Mission Statement
We consider ourselves as an extension of your business, and by using our services, you have decided
to trust your business with our company! We consider this a huge responsibility and we have worked
hard to ensure we maintain this relationship
.
Using our robust infrastructure, incredibly trained staff and variety of flexible and client focused
packages you can be assured that you are getting the best deal!
What makes us different besides the points above ?
Well for a start, we make it a point to dedicate as much time as needed to assist you in setting up your
account.
The most important part of the process is the script creation - ensuring that we have all bases covered
before we go live. We have developed this down to a fine art, and we will dedicate as much time as
needed to get this right! It is important to get this developed in detail before hand at the beginning.
Off course this can be as simple or as complex as you require it to be.
Benefit of a Call Answering Service
• Never miss a sale, enquiry or prospective customer again
• Maintain your business reputation by always have a customer response
• Reduce office costs by using our virtual reception in the event of staff shortages, holiday cover
and lunch periods.
• Support your business growth without committing to high fixed costs.
• No matter the size, location, turnover or industry of your business, we give your business the
professional look it needs in the event that nobody can pick up your call.
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