Revised Code of Conduct - 25 July 2012 - JB Hi Fi

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AREA SOCIAL NETWORKING WORK ENVIRONMENT EXPECTED BEHAVIOUR Employees using social networking media such as Facebook, My Space and Twitter must follow the Company’s Social Networking Websites Policy. This provides that: • employees must not make any offensive, intimidatory or harassing statements which could be linked back to JB Hi-Fi in any way; and • internet “chatting” by employees must not embarrass the Company or make the Company liable for any prosecutions. Employees wishing to establish a social media identity affiliated with JB Hi-Fi must obtain the consent of their Manager, sign a Social Media Participation Agreement and comply with JB Hi-Fi’s Social Media Engagement Policy Document. JB Hi-Fi is committed to providing its employees with a working environment which is healthy, safe and productive. Workplace Safety Legislation states that all employees also have a duty to take care of their own health and safety and of others affected by their actions at work within their control. JB Hi-Fi’s OH&S Policies and Procedures are outlined in the JB Hi-Fi OH&S Management System. The abuse of prescription drugs or the use or possession of illicit drugs by employees is not acceptable. Neither is the consumption of alcohol, where it affects customer service, other employees, work performance, public relations, safety or where it violates the law. Besides physical factors, our work environment should also be challenging, stimulating and rewarding for us all. 6
AREA COMPETITORS AND FAIR COMPETITION CUSTOMER SERVICE EXPECTED BEHAVIOUR Employees having knowledge of commercially sensitive information and/or having a significant vested interest in a competitor of JB Hi-Fi must disclose that interest. Where, in the opinion of the employee's immediate supervisor, the interest constitutes a conflict of interest, those employees should divest themselves of that interest. Fair competition means that we will: • know about and follow JB Hi-Fi’s legal obligations in respect of its competitors and competition; and • compete on the basis of customer service rather than by obstructing competitive conduct. As part of our commitment to fair trading, management and staff: • will not unfairly discriminate between customers when supplying products or services; • will not refuse to deal with, or discriminate against, a customer for any improper reason; • will not intimidate or threaten another person or organisation. It is not appropriate to make any disparaging or untruthful remarks about any of our competitors, their products or services. We aim to conduct our business fairly, and to compete solely on the merits of our products or services. We aim to be an effective competitor and to act according to accepted community and ethical standards. No bribes, payoffs or kickbacks will be paid. In all dealings with others, we will be courteous, well-informed and truthful, and careful not to misrepresent the quality, features or availability of our products. Competitive information will be obtained only by ethical means - covert attempts to gain competitive information are not permitted. We must ensure that we deliver exceptional value and service to our customers by conducting ourselves with integrity and in a manner that ensures: • there is a safe, welcoming and friendly environment at all times for customers; • we provide unsurpassed customer service based upon excellent interpersonal skills and expert product knowledge; and • the products and services that we provide are safe and of a high standard. JB Hi-Fi has a number of non-negotiable customer service standards that must be followed by retail staff in order to ensure that we achieve our aim of providing the best customer service in the industry. 7
Page 1 and 2: JB Hi-Fi Limited Code of Conduct 25
Page 3 and 4: the Human Resources Department. If
Page 5: AREA NON- DISCRIMINATION PERSONAL C
Page 9 and 10: AREA CONFLICT OF INTEREST ENVIRONME
Page 11: AREA LAW TRADING IN COMPANY SHARES

Revised Code of Conduct - 25 July 2012 - JB Hi Fi

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