Setting up your Android Device - Kingston University

My Mail
Email Help Sheet 3
SETTING UP YOUR ANDROID
DEVICE
This help sheet lists the steps for setting up your Android device for My Mail.
Requirements
An Android device
A Kingston University IT Account
Access to the Internet
Web access to My Mail (if you need to identify your server name)
Steps to Configure Your Android Device for My Mail
NOTE: Some devices may not automatically detect the correct Office 365 server name. If this is
the case with your device then please follow the instructions at the end of this help sheet,
“Identifying Your Office 365 Server Name”. If this still results in an error then please follow the
instructions “Identifying your Office 365 Host Name” and enter this as the server name instead.
This is a known issue with Microsoft which will be resolved soon.
You may need to delete an existing email account on your device if it has previously been setup
with Exchange ActiveSync.
1. Go to the Settings screen and select Accounts &
sync. On some devices this may be on the
Applications menu, then Email. Alternatively, click
on the Mail icon.
2. Tap Add.
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My Mail
Email Help Sheet 3
SETTING UP YOUR ANDROID
DEVICE
3. Select Exchange ActiveSync.
4. Enter your email address (e.g.
username@kingston.ac.uk) and Kingston
University Password, then tap Next.
5. If your email account cannot be configured automatically you may be presented with a
setup screen asking for further information, or you may need to tap Manual Setup to get
to this. You will need to enter the following information:
NOTE: If your device is still unable to connect correctly after entering m.outlook.com in
the “Server” field as described below then please follow the instructions later in this help
sheet, “Identifying Your Office 365 Server Name”. Once you have this you can enter it in
the “Server” field.
a. In the “Email address” field enter your email address (e.g.
username@kingston.ac.uk).
b. In the “Server” address field enter m.outlook.com.
c. If a “Domain” field exists then leave it empty.
d. In the “Username” field (or “Domain\Username field”) enter
your Kingston University Username including the
@kingston.ac.uk suffix (e.g. username@kingston.ac.uk).
e. NOTE: some devices may not work with this format of
username. If you’re experiencing issues then please try
kingston.ac.uk\username or \username@kingston.ac.uk.
f. In the “Password” field enter your normal Kingston
University Password.
g.
h. f. Ensure that “This server requires an encrypted SSL
www.kingston.ac.uk connection” option (if available) is ticked.
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6. Once your device has verified the server settings,
the Exchange ActiveSync settings (on Android
4.0 / Ice Cream Sandwich) or Account Options
screen will be displayed. The options available will
depend on the version of Android on your device.
The options may include the following:
Select the type of My Mail data (Mail,
Contacts, Calendar, Tasks) to synchronise
with your device.
Select how often to synchronise your device
with My Mail. The default option is Push
mail, however, this will use more battery
power and than any of the other options and
should only be used with an unlimited data
plan.
The Account Options screen, if displayed, may include the following options:
Email checking frequency. The default value is Automatic (Push). When you
select this option email messages will be sent to your phone when they arrive.
We recommend only selecting this option if you have an unlimited data plan.
Amount to Synchronise. This is the amount of mail you want to keep on your
mobile phone. You can choose from several length options, including One day,
Three days and One week.
Notify me when email arrives. If you select this option, your mobile phone will
notify you when you receive a new email message.
Sync contacts from this account. If you select this option, your contacts will be
synchronised between your phone and your account.
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Email Help Sheet 3
SETTING UP YOUR ANDROID
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7. Tap Next and then type a name for this
account, such as KU My Mail. Tap Finish
Setup or Done to complete the email
setup and start using your account.
NOTE: If these steps still do not work then you may need to replace the server address
with the host name instead. Please follow the instructions later in this help sheet,
“Identifying your Office 365 Host Name”.
Depending on the version of Android on your
device, additional settings can be configured by
clicking on Settings, selecting Accounts & sync
and then selecting your My Mail Exchange
ActiveSync account.
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Email Help Sheet 3
SETTING UP YOUR ANDROID
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Additional Information
Further information, including additional help sheets and FAQs, is available at:
http://www.kingston.ac.uk/support/email/mymail-support/.
If you are experiencing technical difficulties please contact the Service Desk by email on
servicedesk@kingston.ac.uk, or by telephone on 020 8417 3355 Monday – Friday, 8am – 5pm.
Out of hours please log a call at http://www.kingston.ac.uk/support/enquiry.html.
Identifying Your Office 365 Server Name
If your device does not automatically locate the correct Office 365 server name, and entering
m.outlook.com has been unsuccessful, then please follow these steps.
1. Log in to http://go.kingston.ac.uk using a web browser with your Kingston University
Username and Password if prompted.
2. From the My Kingston site click on the email icon in the top right corner or select KU email
from the Tools menu.
3. If you are logged into a Kingston University
PC your My Mail email account will open. If
you’re not using a Kingston University PC
you will be asked to login at the My Mail
login page. Enter your Kingston University
Username and Password to login.
NOTE: If you are using a mobile device you
may see the mobile view of My Kingston. If
you see the mobile view it is recommended
to browse to http://mymail.kingston.ac.uk
and login using your Kingston University
Username and Password.
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4. Click Options at the top right of the screen and then click See All Options…
5. Click Settings for POP, IMAP, and SMTP access… on the Options page under the “My
Account” tab.
6. Note the server name under “IMAP Settings” which
will be a variation of the pod#####.outlook.com.
Enter this name in the Server field and Tap Next in
the Exchange dialog. If you are still unable to
connect to your mailbox, please follow the steps
outlined in the next section “Identifying your Office
365 Host Name”.
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NOTE: If you are using any other web browser apart from Chrome, Internet Explorer or
Firefox on Windows, Safari on Mac OS or Firefox on Linux you will see a light version of the
Outlook Web App. If you are using the light version, the Office 365 server name can be
identified by clicking on the Options link in the top right-hand corner, then clicking on the
About link on the left and scrolling down to the server name under “External IMAP Setting”.
Identifying Your Office 365 Host Name
If all other attempts to connect have been unsuccessful then you may need to locate and use
your Office 365 host name.
NOTE: When you use the host name as your server setting you may need to update the setting
in the future. This is a known Microsoft issue and they are working on a fix which should be
available soon – the fix itself may require this setting to be changed.
1. Log in to http://go.kingston.ac.uk using a web browser with your Kingston University
Username and Password if prompted.
2. From your Inbox view click the icon in the top right of the screen,
and select About.
3. Locate Host address as shown below (the actual name will vary). Remove the “https://”
prefix and “/owa” suffix to leave a host name similar to amsprd0710.outlook.com and use
this name in the “Server” field on your device:
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Email Help Sheet 3
SETTING UP YOUR ANDROID
DEVICE
NOTE: If you are using any other web browser apart from Chrome, Internet Explorer or
Firefox on Windows, Safari on Mac OS or Firefox on Linux you will see a light version of the
Outlook Web App. If you are using the light version, the Office 365 host address can be
identified by clicking on the Options link in the top right-hand corner, then clicking on the
About link on the left.
If after trying all of the possible methods in this guide you are still unable to connect to your
mailbox, please contact the Service Desk by email on servicedesk@kingston.ac.uk, or by
telephone on 020 8417 3355 Monday – Friday, 8am – 5pm. Out of hours please log a call at
http://www.kingston.ac.uk/support/enquiry.html.
www.kingston.ac.uk
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