January 2004 - Association of Dutch Businessmen

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COMPANY PROFILE JTC Corporation – 35 years of creating and shaping Singapore’s industrial landscape Standard low rise factory Introduction JTC Corporation is Singapore’s leading planner, promoter and developer of high quality industrial facilities and business parks. Since 1968, it has been a key architect in shaping Singapore’s industrial landscape and in supporting the growth of industries and manufacturing in Singapore. It has a track record of developing close to 7,000 hectares of industrial land and over 4.5 million square metres of ready built space. Wide Array of Industrial and Business Facilities JTC offers a wide range of facilities for all types of industries and activities. From small office spaces for startup companies to large land plots for heavy manufacturing, companies can invest with confidence in a JTC facility. Currently, JTC manages 38 industrial and specialised parks, including three wafer fab parks, a chemicals hub at Jurong Island, a biomedical manufacturing hub, a biomedical research and development facility (Biopolis), two business parks as well as start up facilities. Together, they house some 7,000 local and foreign companies. JTC is also the master developer for one-north at Buona Vista– a 200-hectare new economy hub incorporating research laboratories, offices, homes, parks and educational institutions for entrepreneurs, scientists and researchers. Indeed, JTC has played a pivotal role in accelerating Singapore’s industrialisation drive and is poised to take on new challenges even as it celebrates its 35th anniversary in 2003. The future looks to become even more exciting as JTC gears up to transform the industrial landscape of Singapore into a hip and happening place to worklive-play and learn. Older industrial estates in Singapore which were built up in the early years will be rejuvenated, taking on the vibrancy and dynamism that characterises new economy hubs. JTC will also continue to focus strongly on its customers, develop pro-business policies, create innovative products and provide best in class customer service to help companies doing businesses in Singapore become more competitive Adopting a customer-focused mindset has always been part of JTC’s winning formula. Living by this creed, development of its industrial parks revolve around the concept of creating synergy for customers. Clustering of companies that are similar in nature or complementary to one another has resulted in substantial savings for JTC customers. Jurong Island is a shining example to showcase the success of the cluster concept. Typically, output from one plant becomes feedstock for another, allowing them to feed off each other symbiotically. One organisation who has recognised the benefits of clustering on Jurong Island is Vopak Terminals Singapore Pte Ltd, owned by Royal Vopak. This Dutch company plays an integral role in Jurong Island’s chemical value chain, providing essential chemical logistics services to companies through its Industrial Terminal. This allows companies to better focus on their core business operations, while reducing capital outlay in jetty and tankage construction. 5 Vol.14 • No. 1 • January 2004
COMPANY PROFILE operate in a pro-business environment to retain the competitive edge against other global players. Cutting out red tape is an essential part of the process to create a pro-business environment. JTC had kickstarted the process early last year through a rule buster exercise to review and remove archaic rules that are redundant and impede business operations. Moving on, we will continue to regulate with a lighter touch and revise our policies so that customers have even more latitude in their business dealings.” ▲ High rise factory This strategy is similarly being replicated in JTC’s Tuas Biomedical Park and Airport Logistics Park (ALPS), where pharmaceutical and third party logistic companies enjoy cost savings from the use of shared facilities such as utilities and waste treatment plants. While firm foundations have already been laid by JTC for its hard infrastructure and facilities, it is also building up its “software” and looking into ways and means to work in even closer partnership with its customers. Pro Business Policies in a Changing Environment Mr Chong Lit Cheong, Chief Executive Officer of JTC elaborates, “The industrialists of today need to Exceeding Customer Expectations While creating a pro-business environment is important, customer service is also taken very seriously at JTC. It is evident that the Corporation is keeping its ears close to the ground, through its formation of a Customer Panel last year. Out of the 55 recommendations, submitted by its Customer Panel, JTC has shown its firm commitment to its customers’ needs by accepting 41 of them. In addition, it is also e-enabling its services and strengthening its IT infrastructure to help customers save time and costs. Process time for some of the e-services found on its customer portal Krypton have been slashed from the previous five days to five minutes, bringing greater convenience to its customers. Future Plans Changes in the new economy have also propelled the Corporation to look beyond its traditional roles of a landlord to embrace new roles and functions aimed at creating a pro-business environment for industrialists. A tale of courage and determination – The Jurong Island Story Situated off the western coast of Singapore is Jurong Island, home to some of the world’s leading petrochemical companies like BASF, ExxonMobil and DuPont. With 72 lessees on the island, it is one of the largest ethylene production centre and third largest oil refinery centre in the world. The 72 companies have invested close to $22 billion in Jurong Island. Jurong Island had its humble beginnings in the 1960s, when chemical companies such as Esso Singapore, Singapore Refining Company and Mobil Oil Singapore began their operations in some of the small and scarcely populated islands located just south of Singapore. In the 1980s, the chemicals industry was identified as one of the pillars, which had potential to contribute significantly to economic growth in Singapore. This gave rise to the idea of amalgamating the seven southern offshore islands to form one colossal island through reclamation. The process of joining seven separate islands into a site for a world-class chemicals hub began in 1991. When fully completed in 2005, Jurong Island will span a total of 3,200 hectares. 6 Vol.14 • No. 1 • January 2004
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January 2004 - Association of Dutch Businessmen

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